5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a ForeScout NAC L2 Engineer, you will be responsible for expert level administration and knowledge in Forescout NAC. Your role will involve monitoring client infrastructure and solutions, identifying problems and errors proactively, and investigating incidents to determine the root cause. You will provide telephonic or chat support to clients as needed and schedule maintenance activities for patching and configuration changes. It will be your responsibility to follow the required handover procedures for shift changes to ensure service continuity, report and escalate incidents when necessary, and ensure efficient and comprehensive resolutions of incidents and requests. You will also be expected to update existing knowledge articles or create new ones, identify opportunities for work optimization, including automation of work and process improvement. Additionally, you may contribute to or support project work as required and work on implementing and delivering Disaster Recovery functions and tests. This role requires at least one security certification, with PMP/ITIL Expert/CISA/CISM/CISSP OR Tool-Based Certification completed within 30 days of onboarding. The education criteria for this position include MCA or BE/B.Tech in Electrical/Electronics/CS/IT, with other streams such as Mechanical not considered.,

Posted 2 days ago

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Senior Lead - Service Management Microland

5.0 - 12.0 years

11 - 12 Lacs

Bengaluru

Work from Office

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | IT Service Management Tools | Servicenow | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Customer Centricity | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced Tertiary -> Functional | Training and Development Activities | Conducting Training | 4 - Advanced Certification : Technology | IT Service Management Certifications | ITIL Expert Certificate Details: Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. 1. Provide customers with the information they need to rent or purchase equipment that is appropriate for their project 2. Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs 3. Train the sales staff using best practices in upselling, customer satisfaction and brand promotion 4. Manage our work order system, including invoice logging, and generate service invoices 5. Instruct customers on equipment operation, care and maintenance 6. Inspect rental equipment upon return and return deposits less any observed damage 7. Increase sales across all channels through effective hiring, training and management approaches

Posted 3 weeks ago

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Senior Lead - Service Management Microland

7 - 12 years

12 - 13 Lacs

Pune

Work from Office

Required Skills Technology | IT Service Management Tools | Servicenow Behavioral | Microland Skills | Customer Centricity Behavioral | Microland Skills | Execution Excellence Functional | Training and Development Activities | Conducting Training Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Expert Certificate Details: Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. 1. Provide customers with the information they need to rent or purchase equipment that is appropriate for their project 2. Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs 3. Train the sales staff using best practices in upselling, customer satisfaction and brand promotion 4. Manage our work order system, including invoice logging, and generate service invoices 5. Instruct customers on equipment operation, care and maintenance 6. Inspect rental equipment upon return and return deposits less any observed damage 7. Increase sales across all channels through effective hiring, training and management approaches

Posted 3 months ago

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