Director - Customer Success Management AHEAD

10.0 - 14.0 years

0 Lacs

haryana

On-site

You will play a crucial role in leading and managing the Client Success Managers (CSMs) at AHEAD, supporting Managed Services Clients across all verticals. Your responsibilities will include: - Onboarding and training new team members. - Ensuring all contractual obligations are met. - Managing the profitability (P&L) of Managed Services Cloud Accounts in collaboration with the Client Success Managers. - Overseeing processes such as Renewal Process, Up Selling, PCR/Contract Change Request, Time and Materials, and Monthly Billing Activities. - Resolving client escalations and implementing corrective plans. - Serving as a customer advocate and single point of contact for technical inquiries rel...

Posted 3 days ago

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OSS Engineer Pyramid Global Technologies

2.0 - 6.0 years

0 Lacs

punjab

On-site

As an OSS Engineer, you will utilize your technical knowledge of IT solutions including workstations, servers, and LAN systems. Your primary responsibility will be to deliver IT support on client sites, focusing on Windows OS, Windows Server/AD, and Microsoft Office applications (O365). It is essential to have a basic understanding of network devices such as Cisco and HP, along with network topology including TCP/IP, DNS, and WINS. Experience in managing mobile devices, providing printer support, and working in an ITIL environment is crucial. Additionally, having a foundational understanding of first-level application support and maintaining a strong customer service mindset is necessary. Ke...

Posted 2 weeks ago

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OSS Engineer Pyramid Global Technologies

3.0 - 7.0 years

0 Lacs

punjab

On-site

You will be responsible for providing technical support on client sites, demonstrating a strong knowledge of IT solutions such as workstations, servers, LAN, Windows OS, Windows Server/AD, Microsoft Office applications (O365), network devices (Cisco and HP), and network topology (TCP/IP, DNS, WINS). Moreover, you should have experience managing mobile devices, printer support, and working in an ITIL environment. A basic understanding of first-level application support is also required. To excel in this role, you should possess excellent interpersonal and communication skills in English, as well as a local language proficiency at grade level C1. You will collaborate with a global team and uti...

Posted 3 months ago

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