385 Itil Certified Jobs - Page 2

Seeking a proactive and technically skilled LIMS L2 Support Engineer to provide second-level support for LabVantage LIMS , ServiceNow , and associated laboratory IT systems. The ideal candidate will have a strong background in IT service management, laboratory informatics, and enterprise reporting tools. This role involves troubleshooting, incident resolution, and performance monitoring to ensure seamless operation of lab systems in compliance with business and regulatory standards. Key Responsibilities: Provide L2 support for LabVantage LIMS , ServiceNow , and related lab applications. Manage and resolve incidents, service requests, and change requests via ServiceNow . Collaborate with business users, IT teams, and vendors to troubleshoot and resolve system issues. Support reporting tools such as JasperReports for generating lab and compliance reports. Maintain and optimize SQL Server databases and ensure data integrity and security. Monitor system performance and ensure alignment with ITSM and BPM practices. Document resolutions, SOPs, and knowledge base articles for recurring issues. Ensure compliance with pharmaceutical standards , data security , and IT infrastructure policies. Primary Skills: LIMS Support Hands-on experience with LabVantage or similar LIMS platforms. ITSM Tools Proficiency in ServiceNow for incident, problem, and change management. Database Management Strong knowledge of Microsoft SQL Server , relational databases, and data querying. Reporting Tools Experience with JasperReports or similar reporting platforms. IT Support Proven experience in L2 support , troubleshooting, and system monitoring. Secondary Skills: Programming Familiarity with Java and multi-paradigm programming concepts. ERP & BPM Understanding of ERP systems , business process management , and operational workflows. Scientific IT Exposure to electronic lab notebooks (ELN) , science & research environments, and pharmaceutical IT standards . Security & Compliance Knowledge of data storage , IT security , and regulatory compliance in lab environments. Communication & Documentation Strong skills in documenting technical issues and communicating with cross-functional teams. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Experience in pharmaceutical , biotech , or research environments. Certifications in ITIL , ServiceNow , or LIMS platforms are a plus.

Manage IT infrastructure deployments: servers, network equipment, data centersWi-Fi, cloud integrations, etc.Oversee upgrades and patching for OS, databases, and critical applications.Ensure high availability, backup, and disaster recovery strategies

Description & Requirements We are seeking an experienced and highly motivated Manager, IT Business Solutions Delivery (Reporting Pillar) to oversee the maintenance, support, and optimization of business-critical reporting applications. In this role, you will manage a team of application support specialists, collaborate with cross-functional teams to resolve technical issues, and ensure business users can access reliable and accurate data. You will play a pivotal role in ensuring high availability and performance of enterprise applications & driving continuous improvement, managing service-level agreements (SLAs), and enhancing the organizations reporting infrastructure. This role often includes troubleshooting, resolving incidents, maintaining the Metrics & KPIs and collaborating with other IT and business teams. Responsibilities: Act as the primary point of contact for functional application support across business-critical applications. Lead and manage a team of application support engineers to ensure prompt resolution of end-user issues, service requests, escalations and application-related incidents. Lead the team by providing direction, coaching, and performance/Metrics management. Maintain high system availability and reliability by managing support processes and coordinating with developers, business analysts & other stakeholders. Develop and maintain the policies & procedures towards availability of comprehensive documentation, standard operating procedures (SOPs), and knowledge base articles. Collaborate with business units to understand functional requirements, process flows, and application usage, ensuring alignment between application and business requirements. Analyze and troubleshoot functional issues related to application workflows, data integrity, user access, and reporting. Drive continuous improvement by identifying recurring issues, root causes, and opportunities to optimize application performance and user experience. Provide regular reports and metrics to senior IT leadership regarding application support activities and performance. Being immediate supervisor, directly responsible for the performance, growth & productivity of the team members, ensuring high quality output from the team members. Identify opportunities for process improvements, optimizations, and automation within the data quality and governance workflows, leveraging your deep understanding of the platforms. Partner with data governance, IT, business, and delivery teams to bridge the gap between technical requirements and business needs. Serve as a liaison between business users and technical teams, ensuring that both sides understand the evolving requirements and functionality of the platforms. Investigate root causes of data quality issues, such as process flaws, or gaps in user understanding. Work closely with delivery teams to troubleshoot and address challenges in data workflows, quality checks, and governance processes. Collaborate with stakeholders to align metrics, KPIs to monitor progress and drive improvements. Experience in Agile environments or working with cross-functional teams in iterative, fast-paced delivery cycles. Basic Qualifications: Bachelors or Masters degree in a STEM field or equivalent experience Minimum of 8 years of development or support experience in relevant field Minimum 2+ years of leadership experience managing a global team Proficiency of SQL (Microsoft/Oracle/DB2/Postgre) and understanding of data integration tools Experience on developing or supporting Reporting applications such as Birst, PowerBI, DOMO, Tableau, SSRS etc. Excellent problem-solving and analysis skills. Preferred Qualifications ITIL certification (Foundation or higher) Strong understanding of the relational database systems and application monitoring tools. Strong understanding of application architecture and enterprise software systems Experience with cloud platforms, particularly Amazon Web Services (AWS)

As a Training Coordinator at our leading IT services company in Coimbatore, you will be responsible for planning, organizing, and delivering technical training programs to enhance the skills of our employees. Your role will play a vital part in ensuring that our workforce is equipped with the necessary knowledge and expertise to excel in their roles. Your key responsibilities will include collaborating with subject matter experts to design and develop training content, materials, and assessments. You will be delivering technical training sessions to employees, either virtually or in-person, with a focus on creating engaging and interactive learning experiences. Additionally, you will be in charge of planning, scheduling, and coordinating training sessions, workshops, and webinars to ensure timely execution and minimal disruptions. Managing a pool of trainers will also be part of your duties, ensuring that they are well-prepared to deliver high-quality training sessions. Furthermore, you will be assessing training effectiveness, gathering feedback, and identifying areas for improvement. It will be essential for you to liaise with stakeholders, including training managers, subject matter experts, and employees, to guarantee smooth training operations. To be successful in this role, you should have 3-5 years of experience as a Technical Trainer in the IT services industry and possess a strong knowledge of IT concepts, technologies, and trends. Your proven experience in designing, developing, and delivering technical training programs will be crucial, along with excellent communication, presentation, and interpersonal skills. Your ability to plan, coordinate, and execute training programs efficiently will be essential for this position. Preferred qualifications for the role include training certifications such as ITIL, AWS, Azure, or CCNA, and familiarity with Learning Management Systems (LMS) and training software. Skills in virtual training, Azure DevOps, communication, Terraform, AWS, training design, ITIL certification, technical training delivery, subject matter experts, interpersonal skills, and Learning Management Systems (LMS) will be beneficial in excelling in this role.,

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Infrastructure Service Delivery Manager Required skills and qualifications : 12+ years of Infrastructure Service delivery experience 5+ years of experience in leading team of Infrastructure Services Delivery Delivers per SOW commitments, plan for SLA improvement Analysis of Incident/Problem & Change tickets Track open issues & risks to drive to closure Launch & drive Improvement Plan for various project enhancements Process, tools & automation Drive Optimization Plan as per project requirements and expectations Availability, Scalability & Capacity Planning of project resources with Change controls Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques. Recruit, train and develop technical and supervisory personnel Plan and execute in-flight projects as per project requirements Strong Leadership/ Team Building/ Decision Making attribute Demonstrated success in managing a delivery / run organization for a leading IT client Exposure to ITIL Best Practices is necessary Stakeholder management Technology awareness in the areas of: Windows Patching process OS Troubleshooting VM Installation O365 Installation & Troubleshooting Unix Patching process Familiarity with RedHat Linux, Network Data & Voice network Firewall security devices Wireless & Controllers Network OS upgrade process Storage Comm Vault or Net Apps Storage, Hitachi Storage policies Database Familiarity in any of database - SQL, DB2, Terra data Key Responsibilities: Service Delivery as per the contracted SLA; Creating, defining and maintain the SLA agreed upon with the client Manage Critical Incident & drive to immediate closures with necessary intervention. Regular analysis of tickets. Derive & Drive SIPs on process, tools & automation Review availability, scalability & capacity planning of the project resources Effective Customer & stake holder management - Customer retention and expansion of service through delivery excellence and excellent client relationship Build, Lead, Coach and develop technical teams for Service desk, Monitoring &, Operations team, Get into necessary technical discussions & guide teams Review SOPs and technical documents Meet Organizational performance matrices as per applicable policies, Perform & Participate in various quality & risk audit as per applicable compliances Proactively managing the new hires Ensure for KB articles to be created time to time to ensure smooth functioning of the team Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Resource management, Utilization, Billing & Management, Project Status Reporting Qualification : Any Graduate or Above Relevant Experience : 18 to 22 yrs Location : Bangalore CTC Range : 25 to 35 LPA Notice period : Currently serving / 15 days to Immediate Mode of Interview : Virtual Mode of Work : In Office Sana F Staffing analyst - IT recruiter Black and White Business solutions PVT Ltd Bangalore, Karnataka, INDIA sana.f@blackwhite.in I www.blackwhite.in +91 8067432462

KPMG India is looking for Assistant Manager - TPRM-Advisory Services Assistant Manager - TPRM-Advisory Services to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

KPMG India is looking for Assistant Manager - TPRM-Advisory Services Assistant Manager - TPRM-Advisory Services to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

OPENTEXT - THE INFORMATION COMPANY Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT You are the Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customers business and strategy as it relates to their OT product portfolio. You ensures customer voice is heard and understood and help improve on customer satisfaction . We re looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. You ll need excellent communication and organisational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude. WHAT THE ROLE OFFERS Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, business reviews, issue tracking and reporting, and cross functional communication with other OT teams (i.e., support, sales, product management, etc.) Managing customer expectations such that escalations can be avoided; if escalations do arise, the Cloud Service Manager follows the defined escalation management process. Should be able to define process diagrams, detailed procedures, other service offering related Artifacts and measurement matrices for analysis and should be able to plan a course correction. Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments, and ensuring that issues get the right attention from the opentext management teams. Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items Support On-boarding of net-new cloud (single hybrid) based customers Prepare Kickoff agenda, setup monthly service reviews, review and agree reporting templates. Working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups,webinars etc Review Contract documents, build book and flag nonstandard items Create maintain a repository of customer specific KPI s , Requirements , Customer contacts, environment details etc. in Client Success Ensure Ticketing tool setup with correct details for each customer WHAT YOU NEED TO SUCCEED Bachelor s degree in a technical or business discipline, or equivalent Strong client focus At least 3+ years of IT experience in service delivery roles, and e xperience in a client facing role within a software company is a plus. Conversant in cloud technology and data center deployment , . ITIL certification preferred . Knowledge with OpenText Suite of products A level of comfort with creating and balancing fact-based analytics with real world application . Able to work independently with positive problem-solving attitude Demonstrable experience in developing and rolling out customer satisfaction improvement programs Solid work ethic with a willingness to work overtime when required and willingness to work in shifts (preferably during NA hours) This is a challenging role, with no two days the same and we are looking to hire someone who is willing to embrace and champion changes and improvements to our current processes where needed. You ll be joining a great and supportive international team, looking after clients all over the world. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

Problem Manager LocationBangalore Exp- 4 to 7 years Required Skills Managing the lifecycle of all the problems and to minimize the impact of incidents. Data- Good Knowledge with RnS & Data center device like Nexus 9k,7k. End to End IT Problem and Service Management & Execution. Requirement gathering & Analysis of the situation. Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment. Measure project performance to identify areas for improvement. Maintain Incident, Problem reports in a common database and have a weekly consolidated report published to the team. Update and maintain information in Known Error Data Base. Facilitate and perform Root Cause Analysis (RCA) to identify causes of critical incidents and follow-up on preventive Action items. Conduct Daily meetings with client and in-house technical teams to work on preventive action items for RCAs. Good understanding of Incident & Change Management process and documentations as per standards like MOP, RCA etc.

Diverse Lynx is looking for Major Incident Manager to join our dynamic team and embark on a rewarding career journeyAdjusting the incident management process as required to ensure its effectiveness.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Overseeing the incident management process and team members involved in resolving the incident.Excellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.

He/she primary role is to ensure that standard methodology, processes and tools are developed that provide repeatable results and are adopted across the user community. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management processes defined for the operation of these systems. Including: ITSM Process Consulting for CM/KM/EM but primarily problem management Service Level Reporting Continuous Service Improvement Data Analytics & Data Visualization ServiceNow Operations Major Incident Management IT Asset Management (HAM & SAM) Understanding around Cloud Technologies (AWS, Azure) Understanding around Data Warehouse Principals Key Responsibilities Major Areas of Accountability: Provide appropriate governance oversight to ensure that the practitioner community is adhering to standard methodology, processes, and practices. Define the organizational measures required to determine the state of the practice area and if practitioners are operating successfully. Develop and administer the tools required to effectively measure practitioner skill assessments. Lead the development of a continuous feedback process for practitioners to identify process improvements. Technology analytics process Ownership, Championship & Improvement Thorough understanding of technology assets/environments/services, business needs and SLAs. Lead the creation and management of processes and reports that provide insight into improvement opportunities. Delivery Build and lead a Team of ITIL Service Management Professionals. Act as the Services Process Manager for the Problem, Change, Knowledge & Event Management processes and the workflows associated with each. Partner with adjacent services team leaders to deliver our service operations strategic plan and roadmap. Define, implement, and maintain the key performance indicators (KPIs) of the services including the generating and distributing of reports to measure the effectiveness and value of the services. Chair the operational review cadence for internal governance related to service performance against our KPIs and targets. Conduct root cause analysis/postmortem meetings and facilitates the problem management process for lessons learned and preventive recurrence. Manage and drive the incident and change management processes to always ensure operational stability. Develop framework and serve as a facilitator of audits and assessments to ensure processes and services are fit for purpose and support the mission. Serve as an expert analyst and advisor to plan, manage, and execute Process Improvement & partner with Data Science team in finding potential use cases for ITSM Intelligent Automation ( AI ML ). Knowledge of ServiceNow Predictive Analytics & other ML Tools. Python & R Scripting is good to have. Knowledge of PowerBi & advance ServiceNow reporting. Manage employee performance, setting objectives, and conducting regular team and individual performance reviews. Create and build relationships with key business stakeholders Decision Making Authority: Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company Interacts with the VP of Managed Services and the Business Unit Constituents to rationalize, enhance and evolve our Managed Service offerings. Continuous Improvement Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise, and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. Identify scope of process improvements & logging defects or enhancements for the same in ServiceNow. Participate in ITSM Process enhancement, defect fixes & thoroughly test them in ServiceNow Lower environment. Able to keep all the process documents & SharePoint site up-to date. Required Qualifications Bachelors degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. 10-15 years experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation). Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes). Superior written and verbal communication skills; to include developing executive level presentations. Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community. Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships. ITIL Foundation or Expert certification Work experience of Service Management tools, preferably ServiceNow Excellent communication skills & practices delivery of ITIL process training sessions. This role require managing Team Leaders & individual contributors across TI Operations Preferred Qualifications ServiceNow Operations Data Science for ITSM Intelligent Automation ITIL Expert PowerBI Flexera One Process consulting Training & Coaching

Coordinate software releases across Dev, QA, DevOps & Infrastructure. Ensure on-time, risk-free deployments with ITIL & DevOps best practices. Strong governance & collaboration skills required.

Managing production incidents to resolution with standard incident management processes. Conducting the training sessions across the teams/new joiners Planning and organization & working well with Virtual Team Experience in helpdesk environment. Required Candidate profile Proficiency in tools like ServiceNow. Preferably ITIL certified professional Strong analytical, communication, presentation and reporting skills Kindly Share Resume On Whatsapp 9279264094 (Ganesh)

Role & Analyses and resolves information system issues related to the desktop computing environment, • network applications, production applications, and hardware. • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. • Deploy other hardware requested through arranged collection in the IT dept. or set up at the users desk. • Local asset management. • Support and assist users with JML (Joiner, mover leaver) process • Support and maintain local conference and meeting room equipment • To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and • resolved to agreed targets as defined in the Service Level Agreement (SLAs). • Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary. • Manage calls with 3rd party suppliers where necessary through to closure • Escalate calls where necessary to the support manager, report on status of outstanding calls • Builds relationships with other international support teams to create a cohesive support team • Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc • Consult with local business and senior leadership to evaluate support requirements and execution planning. • Drive local optimization efforts by identifying service issues and implementing improvements by • automation, self-service and other measures. • Drive technology adoption of end user services related applications and systems • Support Audits related activities alongside other tech functions and business. • Technical support for local applications where applicable alongside other tech or business teams Technical Expertise Preferred candidate profile

Roles and Responsibility We are looking for a passionate WINTEL Engineer with excellent communication skills. The candidate should be able to deliver results in a fast-paced environment that is metrics-driven. A candidate who is responsible for the routine testing and analysis of security safeguards. Controls, monitors, and verifies the compliance of the security controls put in place by the operations team and/or implements the operational components. Create, suspend, and delete security accounts and endpoints on the servers. Is responsible for resolving problems in compliance with all established procedures. Implement planned changes (server configuration, upgrades, repairs). Respond to client requests based on contractual conditions. Ensure the development and update of procedures and operational documentation. Implement solutions, modifications, installations, and maintenance tasks when required. Perform any other tasks as requested by the management team. The candidate should be able to effectively operate within set guidelines, policies, and procedures, and able to execute instructions with minimal supervision. Education: B.E. / B. Tech/BCA/Graduate/Diploma (Onsite) Wintel Engineer Requirements 4+ Years relevant experience, ITIL Certified, OEM Certified in Minimum One Technology. Exposure to Windows Servers, IIS & Active Directory administration. Proactive monitoring and administration know-how to create/modify/manage alerts for new/existing servers with good knowledge of the working technology. Administration working knowledge on different Windows OS platforms (Windows Server 2012R2, 2016, 2019 & 2022), OS configuration on different roles - Domain WINS DNS DHCP IIS WSUS - configuration and troubleshooting. Knowledge of - Disk & Storage File & Print Server Management, Terminal Services, RAID Administration, NTFS. Permissions and troubleshooting issues related to the above applications. Understanding of OS migration concepts. Working knowledge of Microsoft Windows failover Cluster installation and configuration. Performance fine-tuning on OS level. Knowledge of Server RAID configurations. Working knowledge of File Server along with NTFS permissions. Working knowledge of Print Server. Working knowledge of FTP & SFTP services. Understanding and good working knowledge of Active Directory and DNS services. Understanding & working knowledge of Azure AD. Understanding/knowledge on VMware. Good writing skills for technical documentation and reports. Good communication skills for customer and technical calls. Knowledge of ITIM and process for Incident, Service, Change, and Problem management. Support L1 team wherever is required.

Summary : Responsible for processing knowledge updates and documenting new support processes in the knowledge base of record in collaboration with internal support teams and client/vendor service providers. This role is client facing in a technical services industry. Essential Functions: Review information provided by internal and client resources to create procedural documentation for consumption by end users, service desk associates, and higher-level technical resources. Ensure technical documentation is accurate, complete, properly formatted, and that it meets client requirements. Lead meetings with internal and client Subject Matter Experts (SMEs) to review their processes and document them. Answer internal and client inquiries regarding knowledge content and practices. Communicate new or modified processes to both internal and client support teams. Utilize current Knowledge Management best practices to facilitate standardization. Maintain validity of knowledge content through auditing best practices. Measure, track, and report metrics to defined benchmarks. Assist with other duties as assigned. Required Education and Experience: Bachelors degree in computer science, or related field. 1 year of experience with technical writing for user documentation or usage of technical documentation. KCS v6 Fundamentals Certification, or ability to obtain within 1st year of employment. Knowledge of customer service quality standards and techniques. Proficiency with Microsoft Office products. Preferred Education and Experience: 1+ years of experience with technical writing for user documentation. ITIL 4 Foundation Certification, or ability to obtain within 1st year of employment. Knowledge, Skills, and Abilities: Excellent verbal and written communication skills. Ability to capture complex processes and procedures into easy-to-understand written instructions. Excellent customer service, problem solving, and conflict resolution skills. Ability to collaborate with internal and client stakeholders at all levels of organizational hierarchy. Ability to work independently and manage time efficiently. Ability to develop and maintain professional working relationships with coworkers and clients. Ability to obtain information from all relevant sources and use information to identify solutions. Skilled in managing multiple issues at one time with attention to detail and exceptional follow through. Conditions of Employment: Must successfully pass pre-employment (post offer) background check and drug screen. Must pass client specific requirements as applicable.

This opportunity is ONLY For Hyderabad location- Work from Office Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. Plan and execute system upgrades Address Incident, Problems on the platform Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process consulting and/or implementation. Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on basic Java scripting. Experience in handling service now incident and request queue. Experience in clone & deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to work well in a teamCollaboration and interpersonal skillsAgility for quick learningWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Zabbix, Splunk Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of the organization. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Zabbix, Splunk.- Strong understanding of application monitoring and performance tuning.- Experience with incident management and troubleshooting methodologies.- Familiarity with cloud-based application deployment and management.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in Zabbix.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Description As an Associate for Product Adoption, you will be the cornerstone of our customers success, ensuring they achieve maximum value from our product from day one. You will guide new clients through a seamless implementation journey, empowering them to become expert users and advocates. Roles & Responsibilities Lead Customer Onboarding: Architect and execute tailored onboarding strategies, implementing best practices to accelerate customer time-to-value and drive initial product adoption. Deliver Expert Training: Develop and deliver compelling product training sessions and documentation for diverse audiences, from IT administrators to end-users, ensuring high levels of engagement and comprehension. Serve as a Trusted Advisor: Act as the primary technical liaison during the onboarding phase, proactively identifying and resolving challenges by collaborating with Product, Engineering, and Support teams to ensure a frictionless customer experience. Qualifications Service Management: ITIL certification or a strong, demonstrable understanding of IT service management frameworks. Networking Proficiency:

Reports Directly to : Director of IT Position Overview: The Global IT Service Desk Manager is responsible for planning, designing, analyzing and management of the organizations Global IT Service Desk according to best practices while ensuring high levels of customer service, quality, timeliness and availability. The Global IT Service Desk Manager is responsible for providing excellent customer service while focusing on first call resolution. They must lead and motivate a team of IT professionals to solve customer problems while driving improvements into established SLA’s. They must provide continuous improvement by analyzing metrics to identify opportunities to bring automation, technology, employee development, user training, process documentation, etc. Primary Responsibilities: Lead team of IT support specialists in a high-volume technical support environment Manage all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. Manage service quality ensuring accurate and timely resolution of all incidents and service requests Manage the refinement & adherence of Service Level Agreements (SLAs) to establish problem resolution expectations and timelines. Implement Policies and procedures that outline how problems are identified, documented, assigned and corrected, performance of Service Desk activities and documented resolutions Identify problem areas; and devise and deliver solutions to enhance quality of service and prevent future problems Perform capabilities gap analysis and drive continual service improvement across end user support services Manage in accordance to known best practices and frameworks (preferably ITIL) Challenge traditional support methods by evaluating new techniques, products in the range of automation in IT workplace services Responsible for support readiness for new sites, internal and external clients Good understanding of IT Service management frameworks, Windows Server, Networks and Security operations. Creates, utilizes and manages to Key Performance Indicators Exhibits a wide degree of creativity and drives innovation across service offerings by evaluating innovative solutions Drives knowledge management to include retention strategies and easily searchable knowledge Drives IT/Business Alignment and enables department growth Minimum Qualifications: Education Requirements: A 4 year degree is preferred in Business, Computer Science, or related field of study Field Experience: At least 12 years of experience in the IT field Position Experience: At least 5 years of experience in a Customer Support, Service Desk, or relatable management position Other Qualifications: Must have strong interpersonal and organizational skills as well as technical skills related to the Service Desk processes. Experience with various operating systems such Windows, Linux, Android, and iOS. Experience supporting and troubleshooting enterprise email systems such as Office 365. Experience supporting identity management and access control systems such as Active Directory. Experience in leading and managing technology projects Must have solid leadership capabilities ITIL certification a plus Ability to assist with customer inquiries and SLA deliverables Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. - Preferred Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Preferred Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. - Preferred Required Skills: Strong communication and interpersonal skills. Please send you profile to sameer.shetye@datamark.net

Hiring for Technical Lead at GM Analytics Solutions Position Overview: We are seeking a dedicated and experienced Technical Lead to join our team at GM Analytics Solutions . As a Technical Lead, you will be responsible for guiding the technical direction of projects, ensuring high-quality software solutions, and leading a team of engineers to success. We are looking for a professional with a strong track record in software development, system design, and team leadership. If you are passionate about technology and have the skills to lead and innovate, we invite you to apply. Key Responsibilities: Team Leadership & Mentorship: Lead and mentor a team of L2 Support engineers, providing technical guidance, feedback, and ongoing support. Stakeholder Collaboration: Work closely with stakeholders to gather project requirements and define effective technical solutions. Best Practices Implementation: Establish and enforce coding standards, best practices, and quality assurance processes within the team. Code Reviews & Quality Assurance: Participate in code reviews to ensure adherence to coding standards and best practices, promoting a culture of continuous improvement. Troubleshooting & Issue Resolution: Troubleshoot complex technical issues, address challenges in project implementation, and ensure solutions are delivered efficiently. Innovation & Continuous Improvement: Serve as a technical expert and advocate for innovation and continuous improvement within the team and the company. Required Skills and Qualifications: Education: Bachelor's degree in Computer Science, Software Engineering, or a related field. Experience: 5+ years of experience as a technical lead or in a similar role in software development. Technical Expertise: Strong proficiency in programming languages, frameworks, and technologies relevant to the project. Agile Methodologies: Experience working with agile project management methodologies, development practices, and tools. Cloud Technologies: Experience with cloud platforms like AWS, Azure, and Google Cloud. Specific experience with Azure and Admiration is required . System Administration & Design: Knowledge of database administration, system architecture, design, and network administration. Leadership & Communication: Excellent leadership skills with the ability to motivate and guide the team. Strong verbal and written communication skills. Problem-Solving: Detail-oriented with strong analytical and problem-solving capabilities. Multitasking: Ability to thrive in a fast-paced environment, manage multiple projects, and prioritize effectively. Preferred Skills and Qualifications: Advanced Education: Masters degree in Computer Science, Engineering, or a related field. Remote Team Leadership: Experience in leading distributed or remote development teams. Industry Awareness: Knowledge of emerging technologies and industry trends, particularly in the Indian tech landscape. Excellent communication skills. Good knowledge of Azure software and System Administration Ok with the Night Shift Immediate joiner Preferred Email: hr@gmanalyticssolutions.in Contact:9205015655/7428699980

About the Role: OSTTRA India The Role Platform ITSM Officer The TeamThe OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures The ImpactTogether, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for youWe are seeking a highly motivated and experienced Incident Manager to join our team. In this critical role, you will be responsible for leading the response to and resolution of major incidents that impact our business operations. You will act as a leader and coordinator, driving technical teams to swiftly diagnose and resolve issues while ensuring effective communication with stakeholders. Responsibilities High Severity Incident ManagementHandling incidents with high business impact, requiring quick resolution and effective communication. ITIL ExpertiseStrong knowledge and experience with ITIL (Information Technology Infrastructure Library) framework, particularly in incident, change, and problem management. CMDB and Asset ManagementFamiliarity with Configuration Management Database (CMDB) and asset management systems to track and manage IT assets. Process ImprovementIdentifying opportunities to improve existing IT processes and prevent future incidents. Incident CoordinationCoordinating recovery efforts across various teams, ensuring effective communication and efficient resolution. Trend AnalysisAnalyzing incident trends to identify recurring issues and work towards reducing them. Post-Incident Review (PIR)Leading PIR calls, creating reports, and implementing preventive measures based on lessons learned. Problem-SolvingApplying problem-solving techniques (Pareto, 5 Whys, Fish-Bone) to identify root causes and implement effective solutions. Service Desk OperationsUnderstanding service desk processes and escalation procedures. Stakeholder ManagementEffectively communicating with stakeholders and managing expectations. Ticketing ToolsExperience with various ticketing tools (ServiceNow, JIRA, Salesforce). Communication Skills: Excellent verbal and written communication skills. Technical UnderstandingGood understanding of application and infrastructure domains. Financial Industry KnowledgeKnowledge of the financial industry, particularly securities processing, is a plus. Core skills and knowledge required ITIL ExpertiseDeep understanding and practical application of ITIL best practices, particularly in incident, problem, and change management. ITIL certifications are highly desirable. Strong incident coordinationLeading recovery efforts across multiple teams. Technical AcumenBroad technical knowledge across various IT domains (applications, infrastructure, networks, databases). Process improvementAnalyzing incident trends and identifying opportunities to enhance processes and prevent future incidents. Excellent communication and stakeholder managementExceptional verbal and written communication skills, with the ability to explain complex technical issues to diverse audiences.Keeping everyone informed and managing expectations effectively. ToolsFamiliarity with incident management and ticketing tools (e.g., ServiceNow, Jira). Bonus Points Experience with cloud technologies (AWS, Azure, GCP). ITIL v4 certification. SIAM (Service Integration and Management) knowledge. Requirements EducationBachelor's degree in computer science or equivalent. Experience6-8 years of experience in Major Incident Management. FlexibilityWillingness to work flexible hours, including weekends and holidays. Work ModelWork from Office/Hybrid model. The LocationGurgaon, India Statement OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----

Responsibilities: * Manage incidents from detection to resolution using ITIL processes. * Collaborate with cross-functional teams on problem analysis and root cause identification. Work from home Provident fund