1246 Itil Certified Jobs - Page 2

Incident management;problem management;ITIL| Primary - Problem Mgr Secondary - Incident Mgmt Problem Manager / Freshworks **JD for Problem Consultant sourced from DO PMO catalog **The role of the Problem Consultant is to oversee the Problem Management process for individual Root Cause Analysis as described in the Problem Management Service Management Manual (SMM). Task related to the Problem Consultant role are: Train and educate the SCP and customer on Problem Management program Ensure the procedures of the program are being followed Initiate Problem Investigations (Gate Keeper) Assist the technical teams in navigating the Problem Management Processes Review PBI tickets for thoroughness and...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...

Role:Software Asset Management (SAM) Specialist JD :Must Skills :expert in software license compliance, procurement processes, and managing software lifecycle activities. Minimum of 8 10 years of experience in Software Asset Management . In depth knowledge of software licensing models, procurement processes, and SAM tools (e.g., ServiceNow). Experience in managing audits and dealing with software vendors and licensing agreements. Strong analytical and problem solving skills, with attention to detail. Excellent communication and interpersonal skills for cross functional collaboration. Familiarity with software asset management processes, best practices, and tools. Proficiency in Microsoft Exc...

Description LocationMumbai/Bangalore Hardware Asset Manager (HAM) Managing hardwareOverseeing the acquisition, deployment, maintenance, and disposal of hardware assets. This includes laptops, networking equipment, mobile devices, and peripherals. Maintaining inventoryKeeping accurate records of all hardware assets. Setting policiesEnsuring that policies and procedures are in place to meet regulatory, operational, and reporting requirements. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To ...

Description MS - Transition LocationMumbai/Bangalore **Generic JD applied** We are seeking a highly skilled and motivated Release Management Specialist to join our IT team. As an integral part of the organization, you will be responsible for ensuring the smooth and efficient delivery of software releases, enhancements, and updates. Your expertise in managing the end-to-end release process will be vital in maintaining the stability and reliability of our clients landscape. Should have comprehensive knowledge on ITSM Tool (ServiceNow) and Deployment tools (Octopus, AIT etc..) Should have comprehensive knowledge of CI/CD protocols and DevOps auto deployment tools. They must understand how the C...

Role & responsibilities - Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major incident and driving it efficently on both Bridge call and Chat. - Issuing communications during the progress of a Major Incident - Identifying appropriate timelines and targets for recovery actions, feedback and communications - Assessing and Agreeing Business Impact and Incident Severity Level. - Ensuring that appropriate internal escalation occurs - Ensuring that appropriate third party...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What they will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the inciden...

Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered. Follow all company safety and security policies...

Your role and responsibilities As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and ...

About The Role Project Role : Release Train Engineer Project Role Description : Facilitates Agile Release Train events and processes, including communicating with stakeholders, escalating progress impediments, managing risk, and driving improvement. Works with Product/Solution Management, Product Owners, and other stakeholders to ensure strategy and execution alignment. Must have skills : Salesforce DevOps Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Release Manager you will facilitate Agile Release Train events and processes, ensuring effective communication with stakeholders and addressing any ...

About The Role Project Role : Release Train Engineer Project Role Description : Facilitates Agile Release Train events and processes, including communicating with stakeholders, escalating progress impediments, managing risk, and driving improvement. Works with Product/Solution Management, Product Owners, and other stakeholders to ensure strategy and execution alignment. Must have skills : Salesforce DevOps Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Release Manager you will facilitate Agile Release Train events and processes, ensuring effective communication with stakeholders and addressing any ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to ...

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Change Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. A typical day involves coordinating various proj...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform...

Skill - Major Incident Manager Exp - 4-6 yrs Location - Bangalore Candidate should be available for face to face interview on 8th Nov (Saturday) Role & responsibilities - Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks Excellent communication skills

Job Description IT Helpdesk Support Expert will be responsible for providing expert technical knowledge supporting Day to day issues reported by Global End users pertaining to endpoint devices and applications. The goal is to solve and troubleshoot technical issues and to increase the FCR and FLR. Main Responsibilities & Tasks: IT Helpdesk Support Expert Level 1 Provide continuous status information to ensure customer satisfaction. Initiate customer contact, escalate to appropriate parties and resolve incidents. Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. Respond to technical issues ...

Job Track Description: 4 to 6 years of experience in IT operations/ Production support. Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. Strong documentation and reporting skills. Must have ITIL knowledge. Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. Excellent communication skills and ability to handle escalations. Familiar with E-mail queue management and handy with MS office Basic knowledge of servers, web-based applications usage Education qualification \u2013 BE, B.Tech, BCA. 24/7 workplace - Flexible to work in any shift and for additional hours as per need. Conduent is an ...

ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe, and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide. Lets talk about the team and you: At ResMed, we support millions of patients and healthcare partners globally and the systems behind that care must be resilient. Youll be part of our Global Technology Soluti...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Res...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perfor...

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis ...

Job Description MIM in banking Domain , looking only for chennai location and Immediate joiners. The MIM team plays a pivotal role in ensuring the stability and resilience of our IT services, swiftly resolving high-impact incidents to minimize disruptions to our banking operations. We are seeking candidates who meet the following key qualifications: Experience : Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain. Certifications : ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices. Technical Proficiency : Deep understanding of infra...