167 Itil Certification Jobs - Page 5

As a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value. This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing contract changes and amendments, monitoring performance and compliance with contractual obligations, resolving any contract-related disputes, and maintaining strong relationships. Constant liaison with department operational teams to make their life easier with contract lifecycle. Smooth collaboration with the Sourcing & Legal departments to align procurem...

As the individual fully accountable for the delivery of Command Centre Services from India, you will be taking direction from the Global Head and focusing on improving service offerings while integrating them into the global operating model. Your responsibilities will include providing thought leadership for the development of the group-wide Command Centre, managing and developing a team of individual contributors and command centre managers, establishing relationships with key stakeholders within GTSM, GTIS, and across the technology organization to create a go-to Command & Control function for IT Operations. It will be crucial for you to demonstrate financial and business management awaren...

Are you ready to grow your career in a global tech hub Cover-More Group is dedicated to ensuring safe travels worldwide and providing reliable services for travelers and partners alike. As travel insurance gains even more significance post-pandemic, we are committed to delivering exceptional service and invite you to join us on this journey. In this role, you will be responsible for enhancing business processes, managing continuous improvement projects, analyzing the current environment for automation opportunities, and overseeing functional and process documentation. You will coordinate upgrades and changes to the ServiceNow instance, manage permissions and access, troubleshoot system issue...

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis ...

You are a dedicated and detail-oriented Problem Management Analyst with hands-on experience in a fast-paced enterprise environment and a strong understanding of ITIL principles. Your role is crucial for analyzing incidents, determining root causes, and implementing process improvements to enhance operational efficiency. Your key responsibilities include analyzing incident details to identify patterns and trends, conducting root cause analysis, creating comprehensive customer-facing incident documentation, collaborating with subject matter experts to develop and refine processes, contributing to prevention strategies, maintaining effective communication with stakeholders, and ensuring adheren...

About the role Scope of work includes standardized service areas / lines with limited volatility & limited change mgmt, practices Work with partners across geographies for multiple verticals within function to implement SMO approach Ensure service improvement plans are tracked & brought to closure SPOC to liaison with the customer in case of any issue or concern related to service delivery across the function Establish and maintain relationships with customer, suppliers & third party vendors Have the potential to interact and participate in functional Leadership meetings Responsible for any update/change in the Master Service Agreements Work with GPO&aposs and ops team to understand the chan...

As a Support Engineer Professional at Mettler Toledo in Coimbatore, Tamil Nadu, India, you will play a crucial role in providing technical support for assigned applications. Your responsibilities include troubleshooting technical issues, documenting support cases for analysis, collaborating with Product Managers on customer support cases, and participating in software products testing. You will also be involved in providing pre-sales support, supporting market organizations in customer projects both off-site and on-site, including proposing and designing system architectures, implementation plans, configuration features, and validation. Additionally, you will be responsible for training mark...

As a Senior SAP BASIS Engineer at SAP, you will be a key player in the SAP ECS Regional Delivery team, where you will serve as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your expertise will be instrumental in ensuring quality service delivery on a day-to-day basis, meeting ambitious service KPIs and SLAs, and handling critical situations with a customer-first mindset. Your role will involve collaborating with various teams, including ECS Service Engineering, Client Delivery Management, EOS Operations, Technical Operation, and Customers to optimize system configurations, conduct performance assessments, and ...

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your ke...

Roles and Responsibilities Change managers are responsible for monitoring and supervising changes to business processes and systems, technology and structures within the organization and ensure that changes are implemented on time Ensure to assess and approve all type of Change request (CRs) and schedule a CAB review meeting with relevant stakeholders on all business days. Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner Authorize change requests and coordinate with the Change Advisory Board for changes presenting higher risk Ensure standardized methods and techniques are...

As a Scrum Lead at American Airlines, you will have the opportunity to work in a dynamic and collaborative environment where you can make a meaningful difference while continuously growing and learning. Your role will involve optimizing the flow of value from the generation of ideas to release, coaching your team to create high-value items, and eliminating rework and waste in the process. You will promote transparency on barriers to change, progress, and remove impediments to enable your team to practice Professional Scrum and other agile frameworks that drive agility. Your responsibilities will also include cultivating a habit of continuous learning, experimentation, and improvement to reac...

Job Description: Major Incident management is a critical component of IT service management (ITSM) that focuses on restoring normal service operation as quickly as possible following an incident, while minimizing impact on the business. An incident is defined as an unplanned interruption to a service or a reduction in the quality of a service. This can include anything from an infrastructure outage to a software bug that affects user experience. The scope of incident management extends beyond just technical issues; it encompasses the entire process of identifying, analyzing, and resolving incidents. This includes communication with stakeholders, documentation of incidents, and the implementa...

About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions...

As the Manager, Managed Services Operations at NTT DATA, you will play a crucial role in ensuring the delivery of services at the highest level to guarantee client satisfaction and the continuous success of business operations. You will oversee the operation within a Region/Country or Services function, ensuring that managed services are provided to all clients to keep their IT infrastructure and systems operational. Your primary objective will be to ensure the delivery of contracted Managed Services outcomes to clients, contributing to the planning, building, and supporting of services to meet business objectives. Key Responsibilities include proactively monitoring and driving service deliv...

NTT DATA is looking for a Configuration Senior Specialist to join their team in Bengaluru, Karnataka, India. As a Configuration Senior Specialist, you will play a crucial role in assisting clients and internal teams with planning, configuration, optimization, operations, and ongoing maintenance of the Microsoft Endpoint Manager (Configuration Manager and Intune) Infrastructure. Your responsibilities will include providing operational input and requirements, establishing new operational capabilities, expertise on MECM OS Image build and maintenance, Intune Autopilot configuration, system problem resolution, end-to-end Project Management, OEM Driver Management, custom OS image development, OS ...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career at NTT DATA is about believing in yourself, seizing new opportunities, and embracing challenges. It's about expanding your skills and expertise in your current role while preparing for future advancements. You are encouraged to take every opportunity to further your career within the global team. As the Manager, Managed Services Operations, you will be...

Join us as a Service Analyst at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. As a Service Analyst at Barclays, you should have experience with: - Print Administration including Print Queue Management, User Management, and Day to Day Administration. - Print Server Administration and Server OS Patch Management. - Secure Printing Solution Experience. - Print Hardware Management, preferably with multiple Print Hardware Vendors. - Analytic Reporting Skills. - Incident Management Tools such as Service first and...

As a highly experienced Service Delivery Manager EUC, you will be responsible for leading End User Support, Service Desk, Field Services, and Asset Management operations. Your expertise in managing multi-site operations, vendor management, and delivering exceptional customer experience will be crucial for this role. With over 20 years of experience in End User Support / EUC service delivery, you will have hands-on experience in Service Desk, Field Services, and Asset Management. Your strong leadership and customer engagement skills will enable you to effectively manage teams and drive customer satisfaction. In this role, having an ITIL certification (Prince2 / PMP preferred) and expertise in...

As an ERP Implementation Specialist, you will be responsible for leading the development, testing, and implementation of technical solutions for enterprise business systems within the Center of Excellence (COE). Your role will involve working with ERP and ISV applications, focusing on areas such as finance, sales, supply chain, or manufacturing. Your main responsibilities will include coordinating and developing solutions in collaboration with project management to achieve performance and service level goals, KPIs, and governance standards. You will lead the implementation process in conjunction with the enterprise architect, ensuring a seamless end-to-end business process flow. To excel in ...

Are you a seasoned IT Infrastructure leader with a strong background in core banking systems, infrastructure modernization, and migration projects We are seeking a Senior Manager IT Infrastructure to lead the design, implementation, and operational excellence of our network, server, cloud, and storage systems. In this role, you will drive strategic IT initiatives, ensure high availability and security, and manage complex IT infrastructure projects, including core banking migrations and upgrades. If you have deep technical expertise, strong leadership skills, and experience in banking IT infrastructure, this is the opportunity for you! Key Responsibilities: Infrastructure Strategy & Architect...

As an IT Supervisor, you will oversee the activities and performance of IT Support/Helpdesk personnel to ensure exemplary customer service to all internal customers. Your responsibilities include ensuring compliance with processes and procedures for resolving IT systems problems, coordinating with other departments to develop solutions, and minimizing cycle time for problem resolution. Your role involves developing and managing effective working relationships with other departments, providing direction and supervision to the Desktop Support/IT Support Team, assigning and prioritizing work, and promoting goals and priorities. You will oversee desktop support operations, provide technical supp...

As a dedicated and detail-oriented IT Asset Manager at Snowflake, you will have the unique opportunity to build and develop the IT Asset Management (ITAM) program from the ground up, covering both hardware and software assets. Your role will be crucial in managing the lifecycle of IT assets, ensuring optimal utilization, and supporting the overall IT strategy. In the Hardware Asset Management aspect of your role, you will be responsible for designing, implementing, and overseeing policies and procedures for the acquisition, deployment, maintenance, and disposal of various IT hardware assets. This includes maintaining an accurate inventory of hardware assets such as laptops, VMs, networking e...

The role involves delivering flawless application support to BY customers by resolving complex solution issues and driving resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. Implementing Advanced Quality Prevention plans to improve solution and service reliability is a key responsibility. Deepening competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools or business processes and industry domain is essential. As the lead SME, you will own customer solutions, enhance solution stability and service quality, eventually increasing customer satisfaction, consumption, and adoption of the service. ...

File Transfer File Transfer specialist is responsible for the administration and support of secure electronic file transfers for business applications. Responsibilities: Oversee installation, configuration, and maintenance of IBM Sterling File Gateway Provides technical support to customers, vendors, programmers, and various stake holders, using IBM Sterling File Gateway. Ongoing monitoring of file transfers. Statistics logs from Sterling File Gateway are reviewed for successful completion. Troubleshoots problems encountered when file transfers are unsuccessful preferably pro-actively. Participate in projects to support system software, provide functionality, or implement new transfer reques...

As an Enhanced Operations Service Specialist at SAP, you will play a key role within the SAP ECS Enhanced Operations Service (EOS) organization. Your primary responsibility will be to serve as a trusted advisor, ensuring the safeguarding and optimization of strategic customers" investments in SAP Enterprise Cloud Services. You will need to have a proven track record in SAP Basis, Critical Situation Handling, Project Management, and possess a strong technical and process background. A customer-first mindset is essential in this role. Your responsibilities will include: - Ensuring quality service delivery on a day-to-day basis and setting, tracking, and achieving ambitious service KPIs and SLA...