122 Itil Certification Jobs - Page 4

As an IT Supervisor, you will oversee the activities and performance of IT Support/Helpdesk personnel to ensure exemplary customer service to all internal customers. Your responsibilities include ensuring compliance with processes and procedures for resolving IT systems problems, coordinating with other departments to develop solutions, and minimizing cycle time for problem resolution. Your role involves developing and managing effective working relationships with other departments, providing direction and supervision to the Desktop Support/IT Support Team, assigning and prioritizing work, and promoting goals and priorities. You will oversee desktop support operations, provide technical supp...

As a dedicated and detail-oriented IT Asset Manager at Snowflake, you will have the unique opportunity to build and develop the IT Asset Management (ITAM) program from the ground up, covering both hardware and software assets. Your role will be crucial in managing the lifecycle of IT assets, ensuring optimal utilization, and supporting the overall IT strategy. In the Hardware Asset Management aspect of your role, you will be responsible for designing, implementing, and overseeing policies and procedures for the acquisition, deployment, maintenance, and disposal of various IT hardware assets. This includes maintaining an accurate inventory of hardware assets such as laptops, VMs, networking e...

The role involves delivering flawless application support to BY customers by resolving complex solution issues and driving resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. Implementing Advanced Quality Prevention plans to improve solution and service reliability is a key responsibility. Deepening competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools or business processes and industry domain is essential. As the lead SME, you will own customer solutions, enhance solution stability and service quality, eventually increasing customer satisfaction, consumption, and adoption of the service. ...

File Transfer File Transfer specialist is responsible for the administration and support of secure electronic file transfers for business applications. Responsibilities: Oversee installation, configuration, and maintenance of IBM Sterling File Gateway Provides technical support to customers, vendors, programmers, and various stake holders, using IBM Sterling File Gateway. Ongoing monitoring of file transfers. Statistics logs from Sterling File Gateway are reviewed for successful completion. Troubleshoots problems encountered when file transfers are unsuccessful preferably pro-actively. Participate in projects to support system software, provide functionality, or implement new transfer reques...

As an Enhanced Operations Service Specialist at SAP, you will play a key role within the SAP ECS Enhanced Operations Service (EOS) organization. Your primary responsibility will be to serve as a trusted advisor, ensuring the safeguarding and optimization of strategic customers" investments in SAP Enterprise Cloud Services. You will need to have a proven track record in SAP Basis, Critical Situation Handling, Project Management, and possess a strong technical and process background. A customer-first mindset is essential in this role. Your responsibilities will include: - Ensuring quality service delivery on a day-to-day basis and setting, tracking, and achieving ambitious service KPIs and SLA...

Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations Key Responsibilities: Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues Collaborate with cross-functional teams to identify and resolve service...

As the Manager, Managed Services Operations at NTT DATA, you will be entrusted with a pivotal management role within a Region/Country or Services function. Your primary responsibility will be to ensure the seamless delivery of services at the highest level, guaranteeing client satisfaction and the continuous smooth operation of business activities within the organization. Your day-to-day tasks will revolve around ensuring that managed services are efficiently provided to all clients, thereby maintaining the operational functionality of their IT infrastructure and systems. Your main objective will be to oversee the delivery of contracted Managed Services outcomes to clients and contribute to ...

Oracle is dedicated to empowering individuals to achieve more by leveraging exceptional analytics capabilities. As part of the Services Excellence team within Oracle Analytics, you will play a crucial role in innovating, constructing, and maintaining the service management technologies essential for supporting our products. Our ultimate goal is to ensure our products evolve into world-class services by prioritizing customer focus, scalability, availability, reliability, and security. We continuously invest in refining processes and technology to enhance our services. Your primary responsibility will involve overseeing the health and incident management of Oracle Analytics service offerings. ...

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations We are looking for a Compliance Analyst Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks. This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks. Key Responsibilities Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes,...

You enable the world to run better at SAP by bringing out your best within a collaborative company culture. Focused on creating a workplace that values flexibility and embraces diversity, you contribute to building the foundation for tomorrow. As an Enhanced Operations Service Specialist within the SAP ECS Enhanced Operations Service (EOS) organization, you play a crucial role in safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your responsibilities include ensuring quality service delivery on a daily basis, tracking and achieving service KPIs and SLAs, providing quick responses during escalations, and driving initiatives to enhance operational s...

We are seeking a skilled Service Desk Engineer 2 to join our team in India. The ideal candidate will have 2-4 years of experience in providing technical support and troubleshooting IT issues. You will be responsible for assisting users with their IT-related problems, ensuring a high level of customer satisfaction. Responsibilities Provide first-line support for IT issues via phone, email, or chat. Troubleshoot and resolve hardware and software issues promptly. Document all interactions and resolutions in the service desk system. Escalate unresolved issues to higher-level support as necessary. Maintain and update knowledge base articles for common issues and resolutions. Assist in onboarding ...

You will be working for our client, Masai, in a dynamic and fast-paced environment. As a qualified candidate, you should possess an AWS Certification and have a strong foundation in networking and cloud computing. Additionally, we are looking for individuals who are set to graduate in 2024 or 2025. Your primary responsibilities will include monitoring the availability and performance of production environments, with a focus on enhancing the efficiency and reliability of SaaS services. You will be tasked with optimizing cloud infrastructure capacity planning, which is entirely hosted on AWS. In case of incidents, you will be responsible for managing emergency responses, ensuring prompt mitiga...

As an IT Support Lead at Artesian Software Technologies, you will be a key member of our team, responsible for providing technical support and leadership to ensure the smooth functioning of IT operations. You will need a Bachelor's degree in Information Technology, Computer Science, or a related field along with a minimum of 5 years of experience in IT support, including at least 1 year in a lead role. Your excellent communication skills, both verbal and written, will be crucial as you collaborate with team members and interact with our clients, particularly those based in the US. A strong knowledge of Windows and Linux operating systems, networking, and cloud services will be essential for ...

You are an exceptional, innovative, and passionate individual looking to grow with NTT DATA, a forward-thinking organization committed to inclusivity. Currently, we are seeking a Technical Analysis Senior Analyst to join our team. As a Technical Analysis Senior Analyst at NTT DATA, you will be responsible for supporting EPM Desktop Engineering SCCM/Intune operations. Your role will involve deploying security patches, applications, and settings using SCCM Configuration Manager. You should have 1-3 years of relevant experience or an equivalent combination of education and work experience. You are expected to have a basic understanding of current scripting technologies, batch commands, and wind...

The primary responsibility of this role is to effectively manage incidents, changes, and problems to ensure minimal impact on business operations. This includes promptly resolving incidents, prioritizing and tracking them until resolution is achieved. Additionally, overseeing the change management process to assess risks, document changes, and communicate them to stakeholders is crucial for smooth implementation. Identifying recurring incidents and analyzing root causes to develop preventive solutions is a key aspect of problem management. Collaborating with IT teams, vendors, and stakeholders is essential for effective service delivery and continuous improvement. Generating reports on incid...

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why theres no better time to join th...

Are you ready for the most impactful work of your life Signant Health, a global evidence generation company, is seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage the Tier 1 help desk team. As the Tier 1 Manager, you will oversee daily operations, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction. Your role will involve team leadership, service delivery, escalation management, process improvement, training and development, performance management, knowledge base management, customer experience, reporting and metrics, collaboration, and tool and system management. Key Responsibilities: - Supervise, mentor, and develop a tea...

Your role As the leader of the Global Software Asset Management (SAM) program for Orange Business Services, you will oversee the full lifecycle of software assets. Your responsibilities will include managing software procurement, compliance, optimization, and governance across regions to drive efficiency and reduce costs. You will collaborate with the CTIO and internal teams to expand SAM coverage and support the overall IT asset strategy. Global SAM Program Leadership: Lead the global strategy and execution of the SAM program, ensuring alignment with business needs and regulatory requirements to support organizational goals. Strategic Expansion of SAM: Expand the SAM program to include hard...

We are looking for an IT Service Management (ITSM) Manager to oversee and enhance our IT service delivery and support. As the ITSM Manager, you will be responsible for managing a team and ensuring that service level agreements (SLAs) are met. Your role will involve managing and overseeing IT service delivery and support, ensuring compliance with SLAs, KPIs, and conducting appraisals for team members. Developing and implementing ITSM policies, processes, and procedures will be part of your responsibilities. You will also monitor and report on service performance metrics, lead and manage a team of IT service desk professionals, and coordinate with other IT departments to resolve issues and enh...

As a Product Software Engineering Manager Module Development Leader at Gainwell, you will play a crucial role in contributing your skills towards harnessing technology to enhance the health and well-being of the community's most vulnerable members. Join a team dedicated to finding innovative solutions to the significant challenges faced in the healthcare sector. You will be an integral part of a collaborative state and local healthcare product organization that operates within the Agile Methodology framework. Working alongside developers, scrum masters, project managers, business analysts, and product owners, you will be involved in the development and support of product offerings. The team'...

Role Overview: We are seeking an experienced Senior Incident Engineer to manage and lead incident management processes in a 24/7 operational environment. The candidate must be comfortable working on-site 5 days a week to ensure seamless coordination and support. This role involves responding to service incidents, coordinating resolutions, driving process improvements, and ensuring high availability of critical services. The ideal candidate thrives under pressure, multitasks efficiently, and leads both operational incident response and continuous improvement initiatives, leveraging AI and automation to advance incident management maturity. Key Responsibilities: Incident Management & Resolutio...

You will be joining a well-reputed MNC in Bangalore as a Process Trainer for the Technical Support Process. Your primary responsibility will be to provide comprehensive training to new hires in an International BPO setting, specifically in the Technical Support Voice Process. To excel in this role, you must have at least 1 year of experience as a Process Trainer in a similar environment. Key Skills and Knowledge required for this position include: - Thorough understanding of PCs, Printers, computer hardware, software, and networking concepts. - Proficiency in troubleshooting and problem-solving. - Ability to communicate technical information effectively to non-technical individuals. - Experi...

As an ERP Implementation Specialist, you will be responsible for leading the development, testing, and implementation of assigned technical solutions within the enterprise business systems Center of Excellence (COE). This includes systems such as ERP and ISV applications like finance, sales, supply chain, and manufacturing. Your role will involve coordinating and developing solutions in collaboration with project management to meet defined performance and service level goals, KPIs, and governance standards. You will also lead the implementation of solutions by working closely with the enterprise architect to guide end-to-end business process flow. To excel in this position, you should have a...

You should have 7-9 years of experience in IT Service Management (ITSM) with a focus on Service Reporting using PowerBI or QlikSense. Possessing an ITIL certification and experience with ServiceNow is a must. Additionally, familiarity with MIS and Financial Reporting would be considered a plus. If you meet these qualifications, you could be the ideal candidate for this role.,

Role & responsibilities Location : Hyderabad Work shift Timings: 24x365 (5:30am to 2:30pm, 1:00pm to 10:00pm & 9:00pm to 6:00am) Role Requirement Work experience in IT Operations Centre (Mid to enterprise size environments). Advanced knowledge with monitoring tools (SCOM & Solarwinds). Proficient in identifying, diagnosing, and resolving network and server issues. Experience with ticketing systems (ServiceNow) to track and prioritise incidents. Proficient in handling high-priority incidents (P1 and P2). Expert knowledge with remote management and support protocols for data center operation. Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021. Proficiency in...