76 Itil Certification Jobs - Page 3

You will be joining a well-reputed MNC in Bangalore as a Process Trainer for the Technical Support Process. Your primary responsibility will be to provide comprehensive training to new hires in an International BPO setting, specifically in the Technical Support Voice Process. To excel in this role, you must have at least 1 year of experience as a Process Trainer in a similar environment. Key Skills and Knowledge required for this position include: - Thorough understanding of PCs, Printers, computer hardware, software, and networking concepts. - Proficiency in troubleshooting and problem-solving. - Ability to communicate technical information effectively to non-technical individuals. - Experience with IT service management tools like ServiceNow. - Strong grasp of Active Directory, including user and group management. - Analytical skills with a basic understanding of Excel for competency improvement analysis. - Excellent interpersonal, communication, and stakeholder management skills. - ITIL certification would be advantageous. Your Role and Key Responsibilities will involve: - Providing day-to-day functional guidance to agents during training, monitoring progress, and offering coaching. - Conducting training sessions using various techniques and delivery methods to enhance learning. - Achieving individual training performance metrics. - Collaborating with Operations to ensure smooth transition of agents from training to production. - Keeping up-to-date with product knowledge through calls, client meetings, and observations. - Communicating effectively with managers, peers, clients, and other stakeholders. - Supporting the Instructional Design team in creating training materials. - Evaluating the effectiveness of training programs and implementing improvements based on feedback. If you meet the requirements and are ready to take on this challenging yet rewarding role, please send your CV to simmi@hiresquad.in or contact us at 8467054123. Only immediate joiners will be considered for this position.,

As an ERP Implementation Specialist, you will be responsible for leading the development, testing, and implementation of assigned technical solutions within the enterprise business systems Center of Excellence (COE). This includes systems such as ERP and ISV applications like finance, sales, supply chain, and manufacturing. Your role will involve coordinating and developing solutions in collaboration with project management to meet defined performance and service level goals, KPIs, and governance standards. You will also lead the implementation of solutions by working closely with the enterprise architect to guide end-to-end business process flow. To excel in this position, you should have at least 10+ years of experience in ERP implementations with progressive responsibility in developing and optimizing critical business systems, especially financial systems within publicly traded companies. Additionally, you should have a minimum of 3+ years of D365 functional implementation experience and 5+ years of hands-on experience in a multi-country setting. The ideal candidate for this role will hold a Bachelor's degree in computer sciences or a technical field, with ITIL certification and Microsoft Technical Certifications. You should demonstrate deep technical knowledge of Essential Services ERP systems, supply chain management systems, and other enterprise-level technical solutions to enhance the organization's development and implementation capabilities. In addition, you should possess a broad understanding of ERP system functionality, including ISVs, and be capable of supporting the development and execution of complex technical projects using various tools and methods across all functional departments. Knowledge of business management methods, budgeting, reporting, cost-benefit analyses, Agile project management, and current SaaS, IaaS, PaaS platforms will be beneficial in this role. As a fully competent ERP Implementation Specialist, you will be expected to develop policies, procedures, standards, and governance requirements, conduct cost-benefit analyses, and communicate effectively with technical and non-technical audiences. Your ability to build relationships with stakeholders and key business partners, along with your emphasis on flexibility, customer service, and professionalism, will be essential in influencing and collaborating effectively within the organization.,

You should have 7-9 years of experience in IT Service Management (ITSM) with a focus on Service Reporting using PowerBI or QlikSense. Possessing an ITIL certification and experience with ServiceNow is a must. Additionally, familiarity with MIS and Financial Reporting would be considered a plus. If you meet these qualifications, you could be the ideal candidate for this role.,

Role & responsibilities Location : Hyderabad Work shift Timings: 24x365 (5:30am to 2:30pm, 1:00pm to 10:00pm & 9:00pm to 6:00am) Role Requirement Work experience in IT Operations Centre (Mid to enterprise size environments). Advanced knowledge with monitoring tools (SCOM & Solarwinds). Proficient in identifying, diagnosing, and resolving network and server issues. Experience with ticketing systems (ServiceNow) to track and prioritise incidents. Proficient in handling high-priority incidents (P1 and P2). Expert knowledge with remote management and support protocols for data center operation. Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021. Proficiency in managing and patching Hyper-V hosts and Virtual Machines. Experience in implementing security patches and updates to protect systems from potential threats. Commitment to continuous learning and improvement in NOC operations. The candidate should have a Continual Service Improvement (CSI) mindset. Strong analytical and problem-solving abilities. Excellent collaboration skills, with the ability to work effectively with SME teams. Strong in writing clear and concise professional business emails. Thorough understanding of the ITIL-V4 framework. Ability to stay calm under high pressure situations. Willingness to work in shifts, including nights, weekends, and holidays due to business requirements. Roles and Responsibilities Expertise in using monitoring tools (SCOM & Solarwinds) to oversee server and network performance. Delivering Level 2 support for server and network-related issues. Take ownership of critical incidents, ensuring timely and effective resolution. Participate in Major Incident Management (MIM) calls as and when required. Analyze and prioritize alerts based on severity and impact. Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues. Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives. Join collaborative calls with other engineering teams to support and facilitate network and firewall changes. Work with vendors for timely replacement of server hardware components. Identify and resolve common OS problems, escalating complex issues to higher-level support when required. Monitor and manage the health of the physical server estate. Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation. Participate in scheduled maintenance activities and provide support during planned outages. Escalation for critical issues through the On-call Process. Communicate effectively with internal teams and external vendors to resolve issues. Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host. Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure. Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM). Tools and Technology System Center Operations Manager (SCOM) SolarWinds CyberArk BT Portal Diamond IP F5 Portals StruxureWare SAP Data Services Management Console VMware vSphere Hyper-V SCVMM ServiceNow & Global ServiceNow OnSolve Preferred candidate profile

As a Senior Solution Subject Matter Expert (SME) in Supply Chain Domain, you will be responsible for delivering flawless application onboarding services to BY customers, ensuring quality in implementation support. You will drive as a lead SME for BY Customer, delivering their Transportation Management System (TMS) Environments and providing support during their onboarding journey. Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives to ensure seamless delivery continuum into Operate through phased go-lives. Your responsibilities also include understanding the Application Landscape of the customer, ensuring application deployment is done, and implementing Advanced Quality Prevention plans to improve solution and service reliability. You will deepen your competency on end-to-end solution architecture, performance engineering, relevant Software as a Service (SaaS) tools, business processes, and industry domain. As a Senior solution SME, you will provide mentorship to Technical Architects and Consultants, deliver product/technical trainings, and support in improving the capability and delivery quality of the team. Your role will involve delivering an excellent customer experience by ensuring customer onboarding experience on the SaaS platform significantly enhances, customers are able to migrate within a defined period, and customers see a smooth handover to the Steady State Team. You will keep track of adoption and consumption numbers, analyze trends, provide inputs for improvement, and consistently achieve high customer satisfaction and make a positive impact on Net Promoter Scores (NPS). We are looking for a candidate with a Bachelor's degree (STEM preferred) and a minimum of 8 to 10 years of experience in Production Support/Application Deployment Role including Validation services. Experience in the installation of ERP products is preferred, along with experience in setting up and validating integrations through APIs (Rest and SOAP) and sFTP. Understanding of how Single Sign-On (SSO) Setup works is a positive, and experience in BY TMS Installation is a plus. The ideal candidate will possess strong Techno-Functional Expertise, be tech-savvy, provide technical and solution leadership during Critical/Major issues, and hold an ITIL Certification. Demonstrable experience, thorough knowledge, and interests in Cloud-native architecture, Distributed micro-services, Multi-tenant SaaS solution, Cloud Scalability, performance, and High availability are desirable. Experience with API management platforms and providing/consuming RESTful APIs is a plus. Furthermore, you should demonstrate leadership capabilities required to lead customer-facing investigations of complex and escalated solution issues, enhanced customer communication & situation management skills, and a balance between soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products). Possessing a strong sense of urgency from both Customer and company perspective, defining priorities, and being a global representative for key initiatives and projects are essential. Inspiring others by demonstrating a service mindset through consistently displaying customer-centricity and ownership, seeking 360-degree performance feedback, working on self-development opportunities, keeping up to date with learning opportunities for personal and professional development, and being able to lead or guide a small team to achieve customer/business objectives are key attributes we are looking for in a candidate. Our company values unite us and drive our success and the success of our customers. If you resonate with our core values, we invite you to explore further.,

As a ServiceNow Developer at Teradata, you will be responsible for designing, building, and deploying solutions, monitoring systems, and developing integrations with other applications. Your role will involve providing subject matter expertise in design, development, and implementation within the ServiceNow platform based on best practices to drive continual service improvement. You will be hands-on in development, assisting stakeholders in adopting solutions that drive business outcomes and return on investment in the ServiceNow platform. Additionally, you will generate and maintain technical design and configuration documents, staying updated on the latest ServiceNow features and product offerings. Your responsibilities will also include determining the best ways to leverage tools and techniques such as infrastructure as scripting, configuration management, automated testing, and other DevOps practices to enhance delivery quality, speed, and experience. You will provide technical guidance and act as an escalation point for the production support team, proactively identifying and troubleshooting potential issues, performing root cause analysis, and delivering solutions for problems while understanding the impacts and designing appropriate solutions. In this role, you will collaborate with skilled information technology architecture, development, and support team members within the global IT organization at Teradata. You will also engage with key business stakeholders, process owners, and analysts within the Global Customer Service business unit. Reporting into the Teradata IT Department, you will interface with business partners, other application owners, and onshore/offshore development teams, networking with internal and external contacts to drive process efficiency in implementations. To qualify for this position, you should have 4-6 years of experience in ServiceNow and other application development, particularly in supporting customer support and service technology. You should be a seasoned professional with a full understanding of at least one area of specialization, with 2-3 years of advanced ServiceNow administration, configuration, integration, and development experience. A ServiceNow Certified Administrator designation is required, along with a Bachelor's degree in Computer Science or a related field. Your ability to work collaboratively with customers and functional team members is essential. Ideal candidates will have experience guiding junior developers in engineering solutions and working with business analysts to estimate the level of effort for new projects. Preference will be given to those with experience in ServiceNow products like IT Operations Mgmt (ITOM) Discovery, ITOM Health & Event Mgmt, Core Platform, CMDB, eBonding, Customer Service Mgmt (CSM), and IT Service Mgmt (ITSM). Additional qualifications include ITIL Certification, technical consulting experience, and a background of working with functional business leaders in the Customer Support space. You should also possess excellent interpersonal, written, and verbal communication skills, along with experience in Agile methodology. At Teradata, we value a people-first culture and prioritize well-being, flexibility, and anti-racism initiatives. Join our team to make a difference and thrive both personally and professionally.,

As a Process Trainer at an MNC in Pune, you will be responsible for providing day-to-day functional direction to agents within the program training classroom environment. This includes monitoring student progress throughout the training, providing coaching, developmental feedback, and readiness recommendations. You will utilize effective presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning techniques using various training delivery modalities in a classroom setting. Your role will involve preparing and delivering training material through classroom learning, hands-on demonstrations, and supporting activities. You will be held accountable for achieving individual training performance metrics and supporting the transition of agents from training to the production environment in collaboration with Operations to ensure competency levels meet business standards. To excel in this role, you must have at least 1+ years of experience as a Process Trainer in an International BPO, specifically in Technical Support Voice Process. Your key skills and knowledge should include a comprehensive understanding of PCs and printers, excellent troubleshooting and problem-solving abilities, solid knowledge of computer hardware, software, and networking concepts, and the ability to effectively communicate technical information to non-technical users. Proficiency in using ServiceNow or similar IT service management tools, a strong understanding of Active Directory (including user and group management), and analytical skills with basics in Excel to analyze and identify areas of technical and skill competency improvement are essential. Additionally, possessing high levels of demonstrated interpersonal, communication, and stakeholder management skills will be beneficial in this role. ITIL certification would be considered an added advantage. You may also be required to support the Instructional Design team in designing and developing training materials for various instructional delivery methods, such as computer-based training, interactive classroom training, and written job aids. Evaluating the effectiveness of training programs using feedback methods like focus groups, interviews, and surveys will also be part of your responsibilities to enhance training resources and programs based on evaluation results. If you are an immediate joiner with excellent communication skills and meet the eligibility criteria mentioned above, we encourage you to apply by sending your CV to simmi@hiresquad.in or contacting us at 8467054123.,

As a ServiceNow Solution Architect at EY, you will play a crucial role in designing solutions, mapping client business requirements, and ensuring seamless project delivery. Your responsibilities will involve collaborating with clients to evaluate existing processes and tools, identifying suitable ServiceNow platform solutions, defining requirements, determining integration needs, and developing comprehensive architecture and implementation plans. With a minimum of 8 years of experience on the ServiceNow platform and at least 5 years of hands-on experience with HAM/HAM Pro, you will be tasked with configuring Hardware Model Normalization processes to maintain consistent, clean, and enriched hardware model data across the platform. Your expertise in CSDM concepts and their application to asset and CMDB alignment will be essential in guiding technical architecture, design reviews, and solution blueprinting. Your role will also require proficiency in platform tools such as Flow Designer, Business Rules, Script Includes, and IntegrationHub, along with the ability to mentor junior team members and lead technical teams effectively. Experience in agile/sprint-based delivery environments, exceptional communication skills, and a proactive problem-solving approach will be vital for success in this position. Moreover, you will be expected to support practice build efforts, deliver projects to both external clients and internal stakeholders, establish strong internal relationships, and provide expert-level support and technical mentoring to the implementation team. Your deep understanding of ServiceNow's capabilities, coupled with the ability to develop and present business case material for senior stakeholders, will be instrumental in driving successful project outcomes. In addition to the technical skills required, you must hold a CSA certification and preferably a ServiceNow HAM Pro Certification, along with 2 CIS certifications. Familiarity with CSDM 4.0, ITOM/CMDB integration best practices, and an ITIL Certification would be advantageous in fulfilling the responsibilities of this role. Join EY in building a better working world by leveraging your expertise in ServiceNow as a Solution Architect and contributing to the creation of new value for clients, people, society, and the planet. Your proactive approach and technical proficiency will be key in shaping the future with confidence and addressing the most critical issues of today and tomorrow across a wide range of services and sectors.,

As a Senior SAP BASIS Engineer at SAP, you will play a vital role within the SAP ECS Regional Delivery expert team. Your responsibilities will include safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. We are seeking an experienced SAP technology professional with a proven track record in Administration of SAP ABAP and SAP products, along with expertise in Critical Situation Handling and a strong technical background. Your customer-centric mindset will be crucial in ensuring the delivery of high-quality services and achieving ambitious service KPIs and SLAs on a daily basis. You will be responsible for quick responses during escalations, driving initiatives to improve operations and stability for customer systems, and standardizing and simplifying operations. Collaborating with various teams, including ECS Service Engineering and Client Delivery Management, you will optimize system configurations and landscape stability. Your role will also involve proactive monitoring of production system performance, root cause analysis for service request failures, and implementing continuous improvement initiatives to enhance service delivery. To be successful in this role, you should have at least 7 years of experience in Technical Operations in ABAP, JAVA, HANA, and DB2, with hands-on experience in SAP System Administration and other relevant areas. Additionally, practical knowledge of SAP technologies like SAP NetWeaver and SAP HANA, as well as experience in service and problem management, will be beneficial. A bachelor's degree in Computer Science, Engineering, or Information Technologies Management, along with professional certifications in SAP BASIS and relevant areas, is required. Cloud knowledge and experience working with public cloud domains like Microsoft Azure, AWS, and GCP will also be advantageous. At SAP, we believe in fostering a culture of inclusion, health, and well-being, and offer flexible working models to ensure that every individual, regardless of background, feels included and empowered to perform at their best. We are committed to providing equal employment opportunities and accessibility accommodations for applicants with disabilities. Join us at SAP to unleash your full potential and contribute to creating a better and more equitable world. #SAPECSCareers,

EIL Global IT Solutions and Services Pvt Ltd is a prominent IT services provider based in Adelaide, Australia, offering digital transformation solutions, professional services, and cutting-edge technologies like AIOPS and blockchain. With a dedicated team of 11-50 employees, the company aims to improve business performance across various sectors. As a Lead Senior Consultant for Software Asset Management (SAM) in Bangalore, you will be responsible for optimizing clients" IT asset portfolios, ensuring compliance, and cost-effectiveness. The role demands a deep understanding of software and hardware asset management principles and hands-on experience in managing diverse software portfolios. Your expertise in Engineering License Management, License Server Setup, and Microsoft SAM processes will be crucial in maximizing the value of software licenses and driving compliance. To excel in this role, you should possess certifications such as Certified Software Asset Manager (CSAM), Project Management Professional (PMP), and ITIL. Your ability to ensure license compliance, manage software audits, and understand various licensing models will be essential. Experience with SAM tools like ServiceNow, Flexera, or Snow Software, as well as strong project management skills, will be advantageous. Your responsibilities will include leading SAM initiatives, collaborating with cross-functional teams, developing strategic plans for license management, and providing thought leadership. You will lead SAM-related projects, conduct audits, and train junior consultants while staying updated on industry trends. Maintaining project documentation, ensuring adherence to SAM processes, and liaising with internal teams and vendors will also be part of your role. The position offers full-time, permanent employment with benefits like health insurance and Provident Fund. Relocation to Bangalore, Karnataka, is required. The company is looking for candidates with at least 8 years of experience in Software Asset Management. If you are passionate about optimizing software assets, ensuring compliance, and driving efficiency in IT service management, this role offers a challenging yet rewarding opportunity to make a significant impact in a dynamic environment.,

As a Senior SAP BASIS Engineer at SAP, you will play a crucial role within the SAP ECS Regional Delivery team, acting as a trusted advisor to safeguard and optimize strategic customers" investments in SAP Enterprise Cloud Services. You should have a strong technical background and a customer-first mindset. Your responsibilities will include ensuring quality service delivery, achieving service KPIs and SLAs, handling escalations, driving initiatives for operational improvement, conducting performance assessments, collaborating with various teams, monitoring system performance, performing root cause analysis, and implementing continuous improvement initiatives. You will bring to the table 7+ years of experience in Technical Operations in ABAP/JAVA/HANA/DB2, practical knowledge of SAP technologies, experience in service and problem management, and a Bachelor's degree in Computer Science, Engineering, or Information Technologies Management. Professional certifications in SAP BASIS, Business Object, PMP, and ITIL are preferred. Cloud knowledge and experience with public cloud domains like Microsoft Azure, AWS, and GCP will be beneficial for this role. At SAP, we foster a culture of inclusion, focus on health and well-being, and offer flexible working models to ensure that every individual, regardless of background, feels included and can perform at their best. As a purpose-driven and future-focused company, we value diversity and invest in our employees" personal development. We are committed to equal employment opportunities and provide accessibility accommodations for applicants with disabilities. In conclusion, SAP is looking for a dedicated Senior SAP BASIS Engineer who is passionate about delivering exceptional service to customers, driving continuous improvement, and contributing to the success of SAP's cloud solutions. If you are interested in joining a dynamic and inclusive team, apply now and bring out your best at SAP.,

EIL Global IT Solutions and Services Pvt Ltd is a reputable IT services provider operating in the Asia Pacific and EMEA regions. Our headquarters are located in Adelaide, Australia, and we specialize in digital transformation by offering comprehensive IT infrastructure solutions, professional and managed services, as well as cutting-edge technologies like AIOPS and blockchain solutions. With a dedicated team of 11-50 employees, we are committed to improving business performance for clients across various sectors. We are currently looking for a highly skilled Lead Senior Consultant for Software Asset Management (SAM) to join our team in Bangalore. This full-time hybrid position requires a deep understanding of software and hardware asset management principles and best practices. As the successful candidate, you will be responsible for optimizing our clients" IT asset portfolios to ensure compliance and cost-effectiveness. To excel in this role, you should possess profound expertise in Software Asset Management with hands-on experience in managing diverse software portfolios. Your responsibilities will include engineering license management to maximize the value of software licenses, setting up license servers for seamless integration and efficient resource utilization, and ensuring compliance and cost optimization through Microsoft SAM processes. Holding a Certified Software Asset Manager (CSAM) qualification, Project Management Professional (PMP) certification, and ITIL certification will be advantageous for this position. Key qualifications and skills required for this role include a strong understanding of software asset management processes, familiarity with various software licensing models and compliance standards, experience with SAM tools such as ServiceNow, Flexera, Snow Software, or similar platforms, and proficiency in project management to handle multiple projects simultaneously. Additionally, expertise in engineering software applications, Windows and Linux system administration, and configuring/maintaining license server software and hardware are essential. As the Lead Senior Consultant for SAM, your roles and responsibilities will involve leading initiatives to streamline asset management processes, collaborating with teams to assess current practices and implement improvements, guiding the organization in software purchasing decisions and vendor negotiations, conducting regular audits to ensure compliance, providing training to junior consultants and staff, and overseeing SAM-related projects across different stages within the IT service management framework. You will play a crucial role in maintaining project documentation, identifying opportunities for improvement, liaising with internal teams and vendors, ensuring adherence to software licensing agreements, generating progress reports for senior management, and managing relationships with software vendors to review contracts and renewals. This position requires a minimum of 8 years of experience in Software Asset Management. This is a full-time, permanent position based in Bangalore, Karnataka. Health insurance and Provident Fund benefits are provided. Relocation to Bangalore or reliable commuting is required to start work. To apply, kindly provide details of your current and expected CTC.,

Join us in pioneering breakthroughs in healthcare for everyone, everywhere, sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. As the IT program manager at Varian, a Siemens Healthineers company, you will serve as the project and/or program manager for IT-supported initiatives. Your role includes leading a portfolio of IT initiatives aimed at transforming and raising the performance level of Varian business lines, business functions, and regions. You will collaborate with technical and business teams to deliver initiatives for integrated and intelligent value chain management, organizing inter-disciplinary teams to manage complex business and technical risks, and supporting multi-functional teams of business experts in identifying and solving complex data and system dependencies. Responsibilities: - Direct all phases of projects from inception through completion - Work closely with project sponsors and cross-functional teams to develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives - Collaborate with other members of the PMO team to implement tools and processes for a high-functioning, high-impact, analytically driven IT organization - Responsible for the cost, schedule, quality, and technical performance of assigned projects - Establish milestones and monitor adherence to master plans and schedules - Communicate project expectations to team members and stakeholders clearly and timely - Lead and drive multi-disciplinary and cross-functional teams to ensure successful project execution - Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status - Identify project problems and obtain solutions - Work with other program managers to identify risks and opportunities across multiple projects - Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders - 20% travel possible (national and international) Required Knowledge/Skills, Education, And Experience: Education: - Bachelor's degree (or equivalent experience) with 8 years of related experience or Master's Degree with 5 years of related experience Knowledge And Experience: - Advanced communication and presentation skills - Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint - Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired - Business process mapping, value stream mapping - Knowledge of Siemens Healthineers business and product lines, SHS IT Service Portfolio, and Varian IT Service Portfolio - Understanding of IT infrastructure services and architecture, information security & data privacy in the healthcare industry, IT systems in a quality regulated medical environment, current IT technologies and standards - ITIL knowledge together with ITSM experience - Working with Lean, Agile, and/or CCPM methodologies Preferred Knowledge/Skills, Education, And Experience: - Project Management experience within large/complex business-driven projects; PMP or equivalent certification preferred - Experience working with C-level and senior leadership, vendor/supplier management, ITIL Certification or process knowledge Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.,

As a candidate for the position with Job Code 13180 in Hyderabad, you are required to have 10-14 years of experience and possess strong knowledge in IT Change Management and ITSM. Your primary responsibility will be to review IT Change Requests to ensure that all IT changes comply with the defined IT Change Management processes and policies before being approved for implementation. You will also need to identify all post-deployment activities. This role involves approving all changes entering production and participating in P1 and P2 calls, providing a list of all changes that have occurred in the past 24 hours. Close collaboration with Incident Management, Problem Management, Release Management, and Configuration Management is essential. IT Service Management (ITSM) experience, preferably in IT Change Management, is a must. Strong analytical and communication skills are crucial for this role. Possessing an ITIL certification is advantageous. Experience in process, policy, and metric development is a plus, as well as familiarity with IT Release Management, Incident Management, Problem Management, and Configuration Management, including software delivery lifecycles. Additionally, experience with ServiceNow is beneficial. In summary, the ideal candidate for this role should have a solid background in IT Change Management and ITSM, possess strong analytical and communication skills, and be familiar with various IT management processes and tools.,

You are an integral part of Eurofins" mission to develop software applications in-house to support laboratories globally, ensuring access to specialized diagnostic services for patients worldwide. Your role as a Scrum Master is crucial in defining and delivering the product roadmap for the Clinical LIMS Europe Program, which serves as the central Laboratory Information Management System throughout Europe. Your responsibilities include liaising with stakeholders and product owners to detail out requirements, prioritizing the backlog of stories, planning and coordinating sprints, retrospective meetings, and daily stand-ups. You will create project plans, scope documents, schedules, and forecasts for BAU projects, as well as report KPIs to program and business leaders. Identifying project risks and issues, hosting and moderating Agile events, improving Agile practices and tools, and providing project progress reports are also key aspects of your role. Additionally, you will organize the support function within the team for diagnostic and bug-fixing purposes. To excel in this role, you must possess excellent communication skills in English, both orally and in writing, including moderating meetings. You should have a deep understanding of Agile techniques such as SCRUM and Kanban, and be comfortable with distant and international communications using various technologies. A Bachelor's degree or diploma is required, along with at least 5 years of experience as a SCRUM Master. Previous experience as a Project Manager and in IT Infrastructure Support would be beneficial. Your ability to adapt to changing environments, collaborate effectively, and lead a team will be critical to your success. In terms of technical knowledge, proficiency in Agile on MS Azure DevOps, Agile Methodologies, Agile module, and Incident management on ServiceNow, as well as ITIL certification, are necessary for this role. To explore more opportunities at Eurofins, visit our career page: https://careers.eurofins.com/,

The Service Desk Supervisor is part of the IT Support team within User Services. They are responsible for ensuring excellent, consistent service, and quick resolutions for internal corporate computing issues. This individual is responsible for overseeing the day-to-day operations of our global service desk team, ensuring efficient and timely resolution of customer technical issues by managing staff, monitoring performance, escalating complex problems, and implementing process improvements to maintain high-quality customer service standards while meeting key performance indicators (KPIs).Additional responsibilities include but are not limited to; oversight of technicians engaged in configuring and deploying Windows/Mac systems, upgrades, and performance monitoring systems; purchase of IT equipment and software; asset controls, and associated equipment maintenance.This role will work with the User Services Managers and Sr. Manager of User services to plan, implement, and initiate defined goals and programs in support of IT team. The computer/IT environment includes all PCs, Mac laptops, tablets, printers, and peripherals, as well as RESPONSIBILITIES Android/iOS mobile operating systems, and related software/systems. KEY : Provides supervision of IT Service Desk technicians and serves as a management escalation point for desktop computing issues in a follow the sun support model. Provides for and ensures the training and development of staff members in the effort to maintain and enhance knowledge of the environment. Provide training for all new IT Service Desk technicians on team processes and procedures. Ensure proper handoff between different global support shifts and proactive communication with management. Maintains service levels, standards, policies, and procedures pertinent to User Services. Responsible and accountable for meeting internal customer needs. Provides planning and coordination for ITS projects, in conjunction with direction from the User Services Management Team. Ensures that ITSM systems are utilized and updated properly for work performed, as well as maintenance of IT asset inventory. Reviews monthly ticket and service request reports, identifying process improvements and trend analysis. Provide oversight of RMA/equipment return processes for terminated employees. Reporting of trending issues and other metrics for leadership; creates and communicates KPIs to staff in one-on-one meetings. In addition to the above job responsibilities, other duties may be assigned. QUALIFICATIONS: Strong customer service skills with excellent communication skills. Must have experience working in a global organization. Minimum 2+ years of experience managing service desk technicians. Solid knowledge and understanding of application systems and computing devices Must be proficient in the use of Microsoft 365 applications (Word, Excel, PowerPoint, Teams, OneDrive, and Outlook). Strong organization and prioritization skills. Strong critical thinking and problem-solving skills. Strong research and troubleshooting skills. Ability to work well under pressure and deadlines. Capable of working without day-to-day direction from supervisor but knows when to solicit input. Communicates well in non-technical terms to users. Ability to train, educate, and problem-solve with staff. Excellent written and verbal communication skills. Strong understanding and implementation ability of process and procedures. Education: High school diploma or GED required. Bachelor's degree preferred. ITIL certification or related experience. Experience: 4+ years of IT desktop/remote support experience in an enterprise environment 2+ years of leadership experience. 2+ years of inventory management experience. Advanced ability to lead, coach and mentor a team with a strong focus on customer service. Working knowledge of ticketing systems, ticket management, and ticket metrics. Experience with project management, process creation, and documentation.

Linux SUSE RHEL Admin Mandatory - On-Prem Servers Mandatory - RHEL 7,8,9 Installation, upgradation, and good troubleshooting skills Mandatory - SUSE Linux Installation, upgradation, and good troubleshooting skills.

Job Description Mandatory - On-Prem Servers Mandatory - RHEL 7,8,9 Installation, upgradation, and good troubleshooting skills Mandatory - SUSE Linux Installation, upgradation, and good troubleshooting skills. Patching activity (Automated Patching) Hardening Vulnerability Management VMware knowledge Ansible basic knowledge Azure basic knowledge Good exposure ITIL concepts. Good exposure to Ticketing tools

The Service Operations Expert role is to make sure the productivity tools used by company (like Miro, LucidChart, WeVideo, & others) work smoothly for employees. To work with Service Owner & external support teams to keep everything running well Required Candidate profile Support cloud-based tools (SaaS tools) Certifications like ITIL (for IT service management) or PMP (for project management). Oversee how users are given access tools to manage account clean-up

Hands-on experience in managing the Infra Mgmt., Disaster Recovery and Capacity Mgmt. L3 Production Support Python Scripting Troubleshooting and Debugging: Investigating and resolving errors ITIL Certification or good understanding of ITIL Concepts

Oracle believes in empowering people to do more, through outstanding capabilities in analytics. We are the Services Excellence team within Oracle Analytics, for innovating, building, and sustaining the service management technologies and capabilities that support our products. Our vision is to enable our products to be world-class services through the principles of customer focus, scalability, availability, reliability, and security. We invest in the development of processes and technology to optimize our services. Will be handling the health and incident management of the Oracle Analytics service offerings. This is an opportunity to bring your combination of knowledge, analytical skills, project management, and leadership to lead incident response for a wide range of production incidents. Your capabilities will be put to the test while running multiple tasks in a fast-paced, constantly evolving environment. You will coordinate sophisticated support cases and lead appropriate internal technical resources and/or third-party vendors to swift incident resolution. Our Incident Commanders influence and organize teams within our large, diverse organization. They are skilled at building strong relationships to deliver the required results and improve our ability to deliver those results in the future. You will utilize your experience, knowledge, and collaborative capabilities to advise service teams during major incidents and ensure our incident management team continues to have a significant, positive business impact on our customers and Oracle. To be successful in this role, you must be able to remain calm, professional, and focused in ambiguous, fast-paced situations. Additionally, you must be able to achieve objectives unsupervised, independently, and within a distributed team. Qualifications Bachelor's degree in computer science or a related technical discipline, or equivalent experience Proven track record in incident management and continuous improvement activities Extensive knowledge of IT service management concepts and processes. ITIL certification or equivalent preferred Experience in technical problem-solving and crisis management concepts Detailed knowledge of IT concepts, strategies, and methodologies, especially in cloud computing, networking, or sys admin Strong partnership in solving complex problems Meticulous, organized, critical thinker Superb communication skills (written and verbal) Ability to promote a team environment Professional ethics that emphasize honesty, integrity, accountability, emotional intelligence, and that value growth Handle basic to sophisticated incidents ranging from large-scale outages to novel incidents impacting individual customers Serve as a voice of the customer to ensure incident response remains customer and mitigation-focused Working within a Follow the Sun global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational on-call basis is required Actively engage other IT groups and/or Business partners to drive service restoration, minimize business impact, and meet SLA targets Communicate incident status to various levels of the organization, including to Senior Leadership, in both structured and unstructured venues Document incident details, keep timelines, and perform post-incident reviews Find opportunities for improvements and lead initiatives to implement these opportunities, including the creation and implementation of new processes Provide ownership for Incident Management relationships, building and maintaining strong partnerships with incident participants and partners Own, create, and update incident processes and documentation Career Level - IC3

Job Role & responsibilities:- Lead the administration, configuration, and development of the ServiceNow platform. Collaborate with cross-functional teams to identify business requirements and implement solutions. Manage ServiceNow upgrades, integrations, and enhancements to improve operational efficiency. Oversee governance, security, and compliance of the platform. Provide technical guidance and mentorship to the ServiceNow team. Ensure alignment of ServiceNow capabilities with organizational goals and IT service management best practices. Monitor performance and user adoption, making recommendations for continuous improvement. Work closely with vendors and stakeholders to manage contracts and ServiceNow licensing. Technical Skills, Experince & Qulifiction required:- Proven experience as a ServiceNow Expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) using ServiceNow. Strong knowledge of scripting (JavaScript, Glide), integrations (REST/SOAP APIs), and workflows. Excellent project management and leadership skills. Ability to analyze business needs and translate them into ServiceNow solutions. Effective communication and stakeholder management abilities. Mandatory Certifications: ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist ITIL Certification Immediate Joiners will be preferred Outstation candidate's will not be considered

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate - IT Support Center Responsibilities . Act as an escalation point for unresolved or escalated calls . Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles . Periodic reporting to senior management and represent Service Desk during reviews/meetings. . Ensure staff take ownership of user problems and be proactive when dealing with user issues. . Allocate more complex calls to the relevant IT Support members. . Arrange for external technical support where problems cannot be resolved in house. . Ensuring knowledge management systems and documentation are kept up to date . Contribute to and comply with the Quality System and the IT Operations Manual. . Track and report statistics to management on a periodic basis, or as requested. . Identify and own Users training requirements. . Analyze Incident trends, and recommend and implement actions, with approval, to reduce Incidents. . Increase the Availability of self-service capability, such as through providing self-service articles and help documentation for common issues across Service Desks. Qualifications we seek in you! Minimum Qualifications / Skills . Must have a technology and service desk background . Graduate in any stream . ITIL certification . Multitasking skills. . Ability to pay attention to detail. Preferred Qualifications/ Skills . Proven work experience as operations supervisor . In-depth knowledge of performance metrics . Good PC skills, especially MS Excel . Excellent communication and leadership skills . Organizational and time-management skills . Excellent written and verbal skills . Experience/understanding of ITIL methodology . The ability to multitask across multiple incidents . . Understanding of SLAs and KPIs . Experience of working in complex, high pressured environments within a 24-hour service structure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate - IT Support Center Responsibilities .24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service) .Provide Incident, query and service request management and monitoring (incl. escalation) .Initial remote desktop support, user access management, password reset, Windows and OS support, etc. .Review and Maintain internal Service Desk Support/knowledge Base .Implement and Maintain self-service/self-help resources and services .Report on known outage and service impacts Qualifications we seek in you! Minimum Qualifications / Skills .Must have a technology and service desk background .Graduate in any stream .ITIL certification .Multitasking skills. .Ability to pay attention to detail. Preferred Qualifications/ Skills .Good communication skills .Familiar with ITIL framework. .Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10. .Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites. .Expertise in Active Directory administration, including creation of domain/exchange accounts. .Excellent troubleshooting skills. .Good interpersonal skills and attention to customer service. .Ability to work effectively in a fast-paced environment. .Ability to communicate effectively. .Ability to effectively prioritize incidents and service requests. .Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Description We are seeking an experienced IT Asset Executive to join our dynamic team in Bangalore or Mumbai. The ideal candidate will have 2-7 years of experience in IT asset management and will be responsible for managing the lifecycle of IT assets, conducting audits, and ensuring compliance with established policies. The successful candidate will play a key role in optimizing asset utilization and identifying cost-saving opportunities. Responsibilities Manage the lifecycle of IT assets from acquisition to disposal. Conduct regular audits of IT assets to ensure accuracy and compliance. Coordinate with procurement and finance teams to manage budgets and expenditures related to IT assets. Develop and maintain an asset management database to track all IT assets. Ensure proper documentation and reporting of IT assets and their statuses. Identify opportunities for cost savings and optimization of IT asset usage. Assist in the development and implementation of IT asset management policies and procedures. Skills and Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-7 years of experience in IT asset management or a similar role. Strong understanding of IT asset management processes and best practices. Proficiency in asset management software and tools (e.g., ServiceNow, Asset Panda). Familiarity with ITIL framework and practices related to asset management. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills to work effectively with cross-functional teams. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.