123 Itil Certification Jobs - Page 3

The Exchange Support team is responsible for maintaining the global system for the firm's cryptocurrency trading business, which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines, including the Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities. We are looking to add strong technology-focused team members for various positions in the Exchange Production Support team. Primary responsibilities include, but are not limited to: User Management: Providing technical support to Sales, Business Users, Institutional and Retail customer base with a focus on applic...

As the global leader in high-speed connectivity, Ciena is dedicated to prioritizing a people-first approach. Our culture revolves around providing a flexible work environment that promotes individual growth, well-being, and a sense of belonging. We are a technology company that emphasizes our humanity, aligning our business priorities with significant social, community, and societal impacts. Join us as a Critical Incident, Problem, and Change Lead if you excel in service restoration, problem resolution, and change management. This role involves driving operational excellence, overseeing critical processes, and implementing innovative solutions to enhance service reliability. If you thrive in...

Your responsibilities include monitoring, managing, and controlling the full lifecycle of incidents across infrastructure and applications. You will establish and operate a governance framework for SLA and performance management. Developing automated functions for faster incident resolution using tools like ServiceNow and Splunk is also a key aspect of your role. Driving continuous efficiency in event management and proactive incident prevention will be crucial. Ensuring compliance with regulatory and internal standards for incident management is a priority. Collaborating with internal and external stakeholders to improve service availability and performance is essential. You will own and re...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative s...

As a Process Expert (ITIL Certified & Compliance Specialist), your main responsibility will be to design, implement, and optimize IT service management (ITSM) processes while ensuring compliance with industry regulations and company policies. You will need to have expertise in ITIL best practices and various compliance frameworks such as ISO 27001, GDPR, SOC 2, and HIPAA. Collaborating with IT, security, and business teams will also be essential to ensure adherence to processes and compliance requirements. Your key responsibilities will include designing, implementing, and optimizing ITSM processes based on ITIL best practices. Monitoring service performance, identifying gaps, and recommendi...

At Owens & Minor, you are a critical part of the healthcare process as a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Providing integrated technologies, products, and services across the full continuum of care, you ensure that customers and their patients are at the heart of what you do. As a Service Desk Associate of the Global Service Desk within Infrastructure Managed Services, you will act as the first point of contact for incoming requests via telephone, web portal, email, and chat to ensure prompt and effective resolution of end-user issues. Your willingness to work in all shifts of a 24x7 support organization is essential, along wit...

As a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value. This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing contract changes and amendments, monitoring performance and compliance with contractual obligations, resolving any contract-related disputes, and maintaining strong relationships. Constant liaison with department operational teams to make their life easier with contract lifecycle. Smooth collaboration with the Sourcing & Legal departments to align procurem...

As the individual fully accountable for the delivery of Command Centre Services from India, you will be taking direction from the Global Head and focusing on improving service offerings while integrating them into the global operating model. Your responsibilities will include providing thought leadership for the development of the group-wide Command Centre, managing and developing a team of individual contributors and command centre managers, establishing relationships with key stakeholders within GTSM, GTIS, and across the technology organization to create a go-to Command & Control function for IT Operations. It will be crucial for you to demonstrate financial and business management awaren...

Are you ready to grow your career in a global tech hub Cover-More Group is dedicated to ensuring safe travels worldwide and providing reliable services for travelers and partners alike. As travel insurance gains even more significance post-pandemic, we are committed to delivering exceptional service and invite you to join us on this journey. In this role, you will be responsible for enhancing business processes, managing continuous improvement projects, analyzing the current environment for automation opportunities, and overseeing functional and process documentation. You will coordinate upgrades and changes to the ServiceNow instance, manage permissions and access, troubleshoot system issue...

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis ...

You are a dedicated and detail-oriented Problem Management Analyst with hands-on experience in a fast-paced enterprise environment and a strong understanding of ITIL principles. Your role is crucial for analyzing incidents, determining root causes, and implementing process improvements to enhance operational efficiency. Your key responsibilities include analyzing incident details to identify patterns and trends, conducting root cause analysis, creating comprehensive customer-facing incident documentation, collaborating with subject matter experts to develop and refine processes, contributing to prevention strategies, maintaining effective communication with stakeholders, and ensuring adheren...

About the role Scope of work includes standardized service areas / lines with limited volatility & limited change mgmt, practices Work with partners across geographies for multiple verticals within function to implement SMO approach Ensure service improvement plans are tracked & brought to closure SPOC to liaison with the customer in case of any issue or concern related to service delivery across the function Establish and maintain relationships with customer, suppliers & third party vendors Have the potential to interact and participate in functional Leadership meetings Responsible for any update/change in the Master Service Agreements Work with GPO&aposs and ops team to understand the chan...

As a Support Engineer Professional at Mettler Toledo in Coimbatore, Tamil Nadu, India, you will play a crucial role in providing technical support for assigned applications. Your responsibilities include troubleshooting technical issues, documenting support cases for analysis, collaborating with Product Managers on customer support cases, and participating in software products testing. You will also be involved in providing pre-sales support, supporting market organizations in customer projects both off-site and on-site, including proposing and designing system architectures, implementation plans, configuration features, and validation. Additionally, you will be responsible for training mark...

As a Senior SAP BASIS Engineer at SAP, you will be a key player in the SAP ECS Regional Delivery team, where you will serve as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your expertise will be instrumental in ensuring quality service delivery on a day-to-day basis, meeting ambitious service KPIs and SLAs, and handling critical situations with a customer-first mindset. Your role will involve collaborating with various teams, including ECS Service Engineering, Client Delivery Management, EOS Operations, Technical Operation, and Customers to optimize system configurations, conduct performance assessments, and ...

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your ke...

Roles and Responsibilities Change managers are responsible for monitoring and supervising changes to business processes and systems, technology and structures within the organization and ensure that changes are implemented on time Ensure to assess and approve all type of Change request (CRs) and schedule a CAB review meeting with relevant stakeholders on all business days. Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner Authorize change requests and coordinate with the Change Advisory Board for changes presenting higher risk Ensure standardized methods and techniques are...

As a Scrum Lead at American Airlines, you will have the opportunity to work in a dynamic and collaborative environment where you can make a meaningful difference while continuously growing and learning. Your role will involve optimizing the flow of value from the generation of ideas to release, coaching your team to create high-value items, and eliminating rework and waste in the process. You will promote transparency on barriers to change, progress, and remove impediments to enable your team to practice Professional Scrum and other agile frameworks that drive agility. Your responsibilities will also include cultivating a habit of continuous learning, experimentation, and improvement to reac...

Job Description: Major Incident management is a critical component of IT service management (ITSM) that focuses on restoring normal service operation as quickly as possible following an incident, while minimizing impact on the business. An incident is defined as an unplanned interruption to a service or a reduction in the quality of a service. This can include anything from an infrastructure outage to a software bug that affects user experience. The scope of incident management extends beyond just technical issues; it encompasses the entire process of identifying, analyzing, and resolving incidents. This includes communication with stakeholders, documentation of incidents, and the implementa...

About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions...

As the Manager, Managed Services Operations at NTT DATA, you will play a crucial role in ensuring the delivery of services at the highest level to guarantee client satisfaction and the continuous success of business operations. You will oversee the operation within a Region/Country or Services function, ensuring that managed services are provided to all clients to keep their IT infrastructure and systems operational. Your primary objective will be to ensure the delivery of contracted Managed Services outcomes to clients, contributing to the planning, building, and supporting of services to meet business objectives. Key Responsibilities include proactively monitoring and driving service deliv...

NTT DATA is looking for a Configuration Senior Specialist to join their team in Bengaluru, Karnataka, India. As a Configuration Senior Specialist, you will play a crucial role in assisting clients and internal teams with planning, configuration, optimization, operations, and ongoing maintenance of the Microsoft Endpoint Manager (Configuration Manager and Intune) Infrastructure. Your responsibilities will include providing operational input and requirements, establishing new operational capabilities, expertise on MECM OS Image build and maintenance, Intune Autopilot configuration, system problem resolution, end-to-end Project Management, OEM Driver Management, custom OS image development, OS ...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career at NTT DATA is about believing in yourself, seizing new opportunities, and embracing challenges. It's about expanding your skills and expertise in your current role while preparing for future advancements. You are encouraged to take every opportunity to further your career within the global team. As the Manager, Managed Services Operations, you will be...

Join us as a Service Analyst at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. As a Service Analyst at Barclays, you should have experience with: - Print Administration including Print Queue Management, User Management, and Day to Day Administration. - Print Server Administration and Server OS Patch Management. - Secure Printing Solution Experience. - Print Hardware Management, preferably with multiple Print Hardware Vendors. - Analytic Reporting Skills. - Incident Management Tools such as Service first and...

As a highly experienced Service Delivery Manager EUC, you will be responsible for leading End User Support, Service Desk, Field Services, and Asset Management operations. Your expertise in managing multi-site operations, vendor management, and delivering exceptional customer experience will be crucial for this role. With over 20 years of experience in End User Support / EUC service delivery, you will have hands-on experience in Service Desk, Field Services, and Asset Management. Your strong leadership and customer engagement skills will enable you to effectively manage teams and drive customer satisfaction. In this role, having an ITIL certification (Prince2 / PMP preferred) and expertise in...

As an ERP Implementation Specialist, you will be responsible for leading the development, testing, and implementation of technical solutions for enterprise business systems within the Center of Excellence (COE). Your role will involve working with ERP and ISV applications, focusing on areas such as finance, sales, supply chain, or manufacturing. Your main responsibilities will include coordinating and developing solutions in collaboration with project management to achieve performance and service level goals, KPIs, and governance standards. You will lead the implementation process in conjunction with the enterprise architect, ensuring a seamless end-to-end business process flow. To excel in ...