0.0 years

0 Lacs

pune, maharashtra, india

On-site

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This pa...

Posted 2 weeks ago

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Service Desk SL Consulting

2.0 - 6.0 years

1 - 6 Lacs

Bengaluru

Work from Office

Description: Good communication skills 18 months of Experience in international voice process is must Must be flexible with Rotational shift including night shifts Graduation is mandatory with no backlogs Location- Global Village Bangalore 3-4 days WFO Service Desk JD Roles and Responsibilities: Respond to inbound calls and log incidents and requests for users. Triage emails & self-service incidents and requests at inception, capture all relevant information to arrive at an initial diagnosis Prioritize incidents and requests as per the agreed service level agreements Call end-users as necessary Execute resolutions and fulfilment activities as part of FCR that are part of Service Desk respons...

Posted 5 months ago

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