422 Ites Jobs - Page 11

We are Hiring for International BPO Customer Services Profile (voice & chat) 5 days Working Rotational Shift Salary 2.7lpa to 3.8lpa 1 side cab Facility Immediate Joiners Required Candidate profile Experienced only Min. Qualification 12th pass Excellent English Communication skills Call & WhatsApp UR CV with HR Divya - 9322717953 Apply on Naukri Also Perks and benefits Good Incentive and Cab Facility

We are Hiring for International BPO Customer Services Profile 5 days Working Rotational Shift Salary 3lpa to 4.8lpa 1 side cab Facility Immediate Joiners Required Candidate profile Experienced only Min. Qualification 12th pass Excellent English Communication skills Call & WhatsApp UR CV with HR Divya - 9322717953 Apply on Naukri Also Perks and benefits Good Incentive and Cab Facility

We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 40k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Experienced only Min. Qualification 12th pass Excellent English Communication skills Call & WhatsApp UR CV with HR Divya - 9322717953 Apply on Naukri Also Perks and benefits Good Incentive and Cab Facility

We are Hiring for International BPO Customer Services Profile (Voice & Chat) 5 days Working Rotational Shift Salary 3lpa to 3.8lpa 1 side cab Facility Immediate Joiners Required Candidate profile Experienced only Min. Qualification 12th pass Excellent English Communication skills Call & WhatsApp UR CV with HR Divya - 9322717953 Apply on Naukri Also Perks and benefits Good Incentive and Cab Facility

We are Hiring for International BPO Customer Services Profile (Voice & Chat) 5 days Working Rotational Shift Salary 3lpa to 3.8lpa 1 side cab Facility Immediate Joiners Required Candidate profile Experienced only Min. Qualification 12th pass Excellent English Communication skills Call & WhatsApp UR CV with HR Divya - 9322717953 Apply on Naukri Also Perks and benefits Good Incentive and Cab Facility

BPO / Call Center / Day Shift / Graduate / Customer Care Executive Domestic & International Premium Voice Process Profile -CCE Voice Salary - 18k to 30k CTC Day Shift / US Shift Immediate Joiners No Placement Charges Required Candidate profile Min.12th pass Fresher & Experience English Must be Good Pls call naveen 9962331867 for more info NO PLACEMENT CHARGES Perks and benefits Good Incentive and Cab Facility Thanks, naveen 9962331867

BPO / Call Center / Day Shift / Graduate / Customer Care Executive Domestic & International Premium Voice Process Profile -CCE Voice Salary - 18k to 30k CTC Day Shift / US Shift Immediate Joiners No Placement Charges Required Candidate profile Min.12th pass Fresher & Experience English Must be Good Pls call naveen 9962331867 for more info NO PLACEMENT CHARGES Perks and benefits Good Incentive and Cab Facility Thanks, naveen 9962331867

BPO / Call Center / Day Shift / Graduate / Customer Care Executive Domestic & International Premium Voice Process Profile -CCE Voice Salary - 18k to 30k CTC Day Shift / US Shift Immediate Joiners No Placement Charges Required Candidate profile Min.12th pass Fresher & Experience English Must be Good Pls call durga 9884244311 for more info NO PLACEMENT CHARGES Perks and benefits Good Incentive and Cab Facility Thanks, durga 9884244311

Fusion BPO is looking for Contact Associate to join our dynamic team and embark on a rewarding career journey. Contact Associate is responsible for overseeing and optimizing contact associate operations. This role involves strategic planning, team coordination, and execution of tasks to ensure efficiency and productivity. The incumbent will collaborate with stakeholders to align operations with business goals. Duties include monitoring performance, ensuring compliance with policies, and implementing best practices. Additionally, they will manage resources, resolve operational challenges, and contribute to continuous improvement initiatives. Strong analytical skills, leadership abilities, and industry knowledge are essential for success in this role.

Fusion BPO is looking for Sr. Contact Associate to join our dynamic team and embark on a rewarding career journey. Sr. Contact Associate is responsible for overseeing and optimizing sr. contact associate operations. This role involves strategic planning, team coordination, and execution of tasks to ensure efficiency and productivity. The incumbent will collaborate with stakeholders to align operations with business goals. Duties include monitoring performance, ensuring compliance with policies, and implementing best practices. Additionally, they will manage resources, resolve operational challenges, and contribute to continuous improvement initiatives. Strong analytical skills, leadership abilities, and industry knowledge are essential for success in this role.

A career within Consulting services, will provide you with the opportunity to help our clients leverage technology to enhance their customer experiences. Use best practices with respect to application development, integration, deployment, unit & system testing Responsible for overall project schedule & planning which includes developing and coordinating realistic project plan, including key milestones, success metrics, and drive progress to achieve project plan within time and budget constraints from concept to launch for US based customers Manage end to end implementation project for any of the Adobe Marketing Cloud solution (AEM, Adobe Analytics, Target & Campaign) Ability to lead a team of large pool of Technical Architects and Business/ Technical Consultants. Professional demeanor, ability to interact with and lead diverse teams throughout Adobe and communicate with client partner, customer success managers, CXOs and Industry lead Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobe s Digital Marketing platform to fulfill those needs. Mandatory skill sets Experience in Digital Marketing cloud solutions Experience in Technical Program Management, should be able to drive 1520 projects in parallel Experience working with North American client is mandate and should be able to provide support till 12PM IST (To cater EST and PST customers) Experience in Project Management methodologies (PMBOK, PRINCE2) and Scrum methodologies Experience working with IT application development projects will be an advantage Proven successful project management experience, preferably delivering large enterprisebased applications and solutions. Innovative thinker, high attention to detail, and thoroughness Excellent problemsolving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist Strong conflict resolution skills Superb organizational skills to be able to coordinate complicated projects. Exceptional team building and team management skills, with proven experience managing virtual (including near and offshore) teams in a international environment Proven technical ability to understand the impact of technical changes, and to articulate highlevel technical solutions to address business problems Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practices Preferred skill sets Experience in ERP IMplementation

Description and Requirements Basic Function Responsible for managing the IT Server operations for Pune Site Responsible for Operations, Incident and Problem Management for Server Domain This position will be the primary lead for all Pune business support activities on server platform , interacting with business, vendors and IT teams in India & US. Monitors overall server platform performance, including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLA s L3 Escalation point for end user computing issues (Software/Hard ware) from engineering perspective Understanding of Active Directory configuration, setup and other routine tasks Coordinating with core team for troubleshootin g/installation related to antivirus server, DC, DNS and DHCP> Good understanding of messaging architecture fundamentals (MS Exchange) Hands on experience for administrating Storage devices (Dell EMC NAS, SAN etc), Backup solution (Rubrik) Virtual Environment (VM ware) Server hardware & RAID configuration Database clustering ( SQL) Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual s to budget and define service level agreements with business partners Coordinate for Blackberry/sma rt devices configuration with US/India team Create and maintain documentation related to ISO 27001/ISO 20000 Work on Citrix and Azure VDI related issues Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with IT procurement team to provide inputs related to server platform related procurement Primary External Interactions Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife Skills Technical Skills ITIL, MCSE/MCSA Preferably VMware certified Proficiency in MS-Visio, Project, PowerPoint and excel Citrix VDI Process Specific Skills Soft Skills (Mandatory) Excellent verbal and written communication skills ( English and Spanish) Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft skills (Desired) Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 6-7 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India ...Less

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place. We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place. We are seeking proven sales performers to help us grow our customer base for our Growth Business segment in India. This is a role for someone who is a hunter and eager for new business success. Responsibilities include generating new business in new accounts and also expanding the footprint inside existing customers, as well as playing a key role as you drive strategic CRM initiatives for companies across the India market. This is a role for someone who can see the value of Cloud Computing and who can be a combination salesperson and evangelist to get the Salesforce penetration into the sector growing even more. On top of your own business development, we provide a range of support functions to help create and drive opportunities from internal sales support to highly skilled pre-sales so it is not just you against the world. Responsibilities: - Developing and maintaining relationships within our Enterprise Business segment focusing on customers in India. - Leading complex sales-cycles and presenting to C-level executives the value of our enterprise suite of applications. - Forecast sales activity and revenue achievement in Salesforce, while creating satisfied and reference-able customers. - Demonstrating our product via the Web and in person. Requirements: - 8+ years of experience carrying quota and closing deals in software (business applications preferred) or technology sales. Job grade and salary will be commensurate with experience. - Successful track-record managing deals with customers in India. - Consistently over-achieved quota (top 10% of company) in past positions. - Ability to create customer value and volume deals. - Experience managing and closing complex sales-cycles. - Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Desired Skills: - Strong and demonstrated written and verbal communications skills. - Previous Sales Methodology training preferred. - CRM experience preferred. - Ability to work at a fast pace, team environment. - Strong customer references. - Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location(s): Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire same as MFT(8644), location change Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

- Developing and maintaining relationships within our Enterprise Business segment focusing on customers in India. - Leading complex sales-cycles and presenting to C-level executives the value of our enterprise suite of applications. - Forecast sales activity and revenue achievement in Salesforce, while creating satisfied and reference-able customers. - Demonstrating our product via the Web and in person. Requirements: - 8+ years of experience carrying quota and closing deals in software (business applications preferred) or technology sales. Job grade and salary will be commensurate with experience. - Successful track-record managing deals with customers in India. - Consistently over-achieved quota (top 10% of company) in past positions. - Ability to create customer value and volume deals. - Experience managing and closing complex sales-cycles. - Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Desired Skills: - Strong and demonstrated written and verbal communications skills. - Previous Sales Methodology training preferred. - CRM experience preferred. - Ability to work at a fast pace, team environment. - Strong customer references. - Strong computer skills, including CRM, Microsoft Word, PowerPoint and

We Are Hiring For Leading IT MNC in Jaipur For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles. Roles and Responsibilities Provide customer service support to clients through Voice Support Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with 24x7shifts Possess good communication skills with abthe ility to work under pressure Eligibility: - Graduates only Customer Service, Tech and Sales experience are preferred 18 Years to 35 Years 100% work from Office Flexible to work in all shifts Fluent in spoken English (Versant 60 B2) with basic knowledge about customer handling, retention. Skill Set required: Interactive, Customer Service mindset Relocation benefits: Relocation Bonus of 10K in the first salary payroll. 14 days of company accommodation. Good to know: 5 days working Robust growth and internal promotions for high performers On floor monthly incentives based on performance Hours of Operation: 9.5 hours (8.5 hours of production & 1 hour break) Both side cabs provided for pick and drop during odd hours To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Jaipur Search : Job Code # 277

We Are Hiring For Leading IT MNC in Jaipur For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles. Roles and Responsibilities Provide customer service support to clients through Voice Support Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with 24x7shifts Possess good communication skills with abthe ility to work under pressure Eligibility: - Graduates only Customer Service, Tech and Sales experience are preferred 18 Years to 35 Years 100% work from Office Flexible to work in all shifts Fluent in spoken English (Versant 60 B2) with basic knowledge about customer handling, retention. Skill Set required: Interactive, Customer Service mindset Relocation benefits: Relocation Bonus of 10K in the first salary payroll. 14 days of company accommodation. Salary > 30K CTC For Graduate Fresher > 33K - 35K CTC For Graduate With 1 Year Customer Support Experience Good to know: 5 days working Robust growth and internal promotions for high performers On floor monthly incentives based on performance Hours of Operation: 9.5 hours (8.5 hours of production & 1 hour break) Both side cabs provided for pick and drop during odd hours To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Jaipur Search : Job Code # 277

As a seasoned Business Development/Sales Manager in the IT/ITES Industry, you will play a pivotal role in driving proactive business growth and fostering strong client relationships. Your expertise will be instrumental in studying, designing, and creating detailed project reports (DPRs), white papers, and proposals, while also overseeing broad-level budgeting. Roles and Responsibilities Proactively drive business development initiatives to expand our market presence. Cultivate and nurture client relationships to foster long-term partnerships. Lead the study, design, and creation of DPRs, white papers, proposals, and broad-level budgeting. Conduct thorough research to identify emerging markets and evolving customer needs. Arrange and conduct business meetings with prospective clients to showcase our offerings. Strategically promote our products/services to meet client objectives and address future needs. Provide reliable feedback and exceptional after-sales support to ensure client satisfaction. Establish and maintain enduring relationships with new and existing customers. Desired Skills and Background Experience ranging between 7 10 Years preferably in Government domain. Proven track record as a business development/sales manager in the IT/ITES Industry, with experience in public sector projects. Demonstrable success in achieving sales targets and driving revenue growth. Comprehensive understanding of System Integration Services. Exceptional communication and interpersonal skills. Proficiency in high-level negotiation techniques. and prior experience in customer support and relationship management. Proficient written and verbal communication skills. Capacity to thrive in a fast-paced team environment and handle multiple tasks effectively. Collaborative mindset with emotional maturity, innovation, and self-motivation. Strong analytical and logical reasoning skills. Sense of responsibility and ownership in managing assigned tasks. Ability to engage effectively with senior management.

About us iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale. We offer a comprehensive sandbox environment that supports over 110 programming languages. Our assessments range from fundamental programming skills like C and C++ to Full Stack/Cloud & DevOps skills. To ensure integrity, we incorporate AI-Proctoring capabilities and a non-googleable question bank to minimize malpractices on a large scale. These assessments are broadly categorized as Cloud Assessments, Developer Assessments, Coding Assessments, and non-tech Assessments. We are a bootstrapped-profitable company, and we have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, Socgen, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers . In the education sector, Manipal University, LPU, VIT, SRM, BITS Pilani, Chitkara University and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into Full Stack cloud labs with auto-evaluation technologies. Job Role We are looking for an ambitious and self-driven Trainer Acquisition Specialist to join our team! You will lead the strategic scouting and acquisition of tech trainers and SMEs. You should be able to use your network, market knowledge and expertise to build a strong brand and source the best talent available in the market. Map the external market of the critical tech skills in demand for today and in the future. Responsibilities Utilising social media channels to maintain high direct sourcing success and identification of new talent. Manages applicant tracking system, maintains accurate candidate documentation. Work collaboratively in building a large pool of SMEs & Tech Trainers Demonstrate expert level of understanding of talent needs by participating in meetings, being aware of changes within the business, acting as a subject matter expert for areas of responsibility as well. Source, engage and pipeline qualified candidates through a wide variety of channels Provide a positive candidate experience with frequent and timely communication throughout the sourcing process; share feedback and track all engagements. Provide meaningful market data in support of client and recruiting needs Be pro-active in identifying new candidates for new positions as well as for the planned future needs. Making initial contact with candidates, qualifying their motivations, salary expectations, work location preferences. Requirements Minimum 3 years of experience in end-to-end recruitment- especially in trainer acquisition ( Full time, Part time, Freelancers, Contract to Hire model Hiring). Proven experience in active talent sourcing, head-hunting, using innovative sourcing techniques to identify and engage passive talent in challenging talent markets. Strong network with technical trainers, content developers & SMEs. Confident communicator both verbally and in writing with a strong command of English. Focused on accuracy, with strong attention to detail. Thrives in a fast-paced environment and flexible and adaptable to change.

Job_Description":" NetworkSecurity Consultant Description of Role: The Security Consultant should have a strongunderstanding of the emerging security practices and standards. Should be ableto consult, engineer and apply security best practices while designing andproposing solutions to our enterprise customers. Should be able to conductsystem security, vulnerability analysis and risk assessment, identify securitygaps, identify integration issues, study architecture/platform and designsecurity architecture. A Network Security Consultant undertakes complex work of a high-risk level,often working on several projects. In this role, you will: Interact with senior stakeholders acrossdepartments Reach and influence a wide range of people acrosslarger teams and communities Research and apply innovative security architecturesolutions to new or existing problems and be able to justify and communicatedesign decisions Develop vision, principles, and strategy forsecurity architects for one project or technology Work out subtle security needs Understand the impact of decisions, balancingrequirements and deciding between approaches Produce patterns and support quality assurance Be the point of escalation for architects inlower-grade roles Lead the technical design of systems and services Qualifications/Experience: Bachelordegree in any stream. Minimum5 years of working experience in Cyber Security Consulting or Advisory. ***Experience only in support and managed services without any consulting and/oradvisory, Professional service experience in recent years will be ineligible. Successfullydelivered at-least 2 (two) Cyber Security consulting and implementationprojects as consultant / Architect / Professional services organization in recentyears (2 years). Certification: Preferred Certification: Certified Information Systems Security Professional (CISSP) OEM certification on security products (e.g., Palo Alto, Fortinet,Checkpoint, Alogesec/Tufin etc.) Certified Informationsystems Auditor (CISA) **Certification should be valid Responsibilities Belowwill be the scope of the role NetworkPenetration testing NetworkSecurity assessment. Securityhardening on several network devices NetworkSecurity Orchestration Proposesecurity products and tools to customer. Technicaldocumentation. Productevaluation, POC. Implementation,Migration and Architect of Security Technology and Solution Architecturedesign and implementation for Zero trust Network Knowledge and Skills Candidateshould have experience in the below domains NetworkSecurity Orchestration - Firewall Audit and Optimization, Network Segmentation,Firewall Policy Cleanup Optimization (Algosec, Tufin, Skybox) Knowledgeof script development for Network automation task (e.g. Python, Ansible, Chef) Web-proxy, WAF, DDoS (e.g., Palo Alto, Imperva, Cloudflare, Zascaler, McAfee,Broadcom etc.) Load Balancer, IPDS, API Gateway (F5, Fortinet, CISCO) Implementation experience of NAC products (Aruba ClearPass) Well versed with WLAN security control implementation Familiar with XDR product evaluation and implementation (Falcon, TrendMicro,Carbon Black) Public Private Cloud Network security assessment recommendation. Welldepth Architecture knowledge and implementation experience on Zero TrustNetwork Access, Secure Access Service Edge (e.g., Zscaler, Cato Networks,Aruba) Experiencedwith Breach Attack Simulation product implementation (e.g., SafeBreach,AttackIQ, Mandiant) Goodunderstanding on AWS, AZURE, GCP infrastructure and services Goodunderstanding and hands on experience in microsegmentation. Goodwritten verbal communication and analytical skills. Gooddocumentation skills. Goodproblem-solving skills. Candidate SelectionGuide for Screening: Priority1 : Look for candidate who are part of Vendor/OEMProfessional Services or TAC team (e.g., McAfee/Trellix/Skyhigh, F5 (LTM GTM), Palo Alto,Checkpoint, Zscaler, Fortinet, Forcepoint, TrendMicro, Algosec/Tufin/Skybox),Micro segmentation, Zerotrust. Priority2: Look for candidate from ITES/Consultingorganization who are playing role of solution integrator. Good understanding ofSecurity assessment based on industry standard (NIST, ISO, CIS). Skill inComplete SASE solution deployment. Good understanding of Network microsegmentation. (Wipro,HCL, TCS, Mphasis, DXC, Capgemini, Cognizant, KPMG, Accenture, PWC, Aujas,Paladion)

Your key responsibilities Work collaboratively with the team on project activities. Provide support and guidance within the team, ensuring effective communication. Build and maintain good working relationships with clients. Manage and monitor the teams delivery of project tasks. Mentor team members on project execution. Communicate with clients as needed. Flexibility to travel to client locations when needed. Understand project requirements, assign tasks, and report on progress. Document project processes and outcomes. Help prepare responses to RFPs and create client demonstration POCs. Ensure tasks are completed on schedule. Uphold quality standards for the project. Follow EY policies for time and leave management. Assist the Project Lead in managing project success. Conduct performance evaluations and provide feedback to team members. Skills and attributes for success Archer IRM administrator / implementor / developer Effective communication, presentation, and team-building skills Foster teamwork, quality culture and lead by example Understand and follow workplace policies and procedures. Participating in the organization-wide people initiatives Training and mentoring of project resources. To qualify for the role, you must have- 3-7 years of Archer implementation/Archer managed services and advisory experience in GRC Domain. Should have completed at least 3 end to end implementations for Archer GRC. Hands-on experience in configuring on-demand applications and all configurable items including Fields, Data Driven Events, Notifications, Access Roles, Workspace, Dashboard, iViews, Advanced workflow etc Hands-on experience on Questionnaire, Custom Object, Campaigns, Reports, Mail Merge Experience in integrating Archer with 3rd Party applications using Data Feeds, APIs, Data Publications. Should have knowledge about Archer OOTB Solutions/Use cases. Experience/knowledge of working on managed services/production support. Knowledge of Archer Installation and server maintenance of single host/multi host environments Hands-on troubleshooting experience on Archer Control Panel. Basic understanding of GRC domain including Information Security and Risk Management. Good understanding of technology platforms and risk management practices Finance Domain experience and knowledge is desirable Ideally, you should also have B.E/B.Tech. (Electronics, Electronics Telecommunications, Comp. Science)/MBA with a minimum of 3-7 years of experience with other Big3 or panelled SI/ ITeS companies Demonstrated experience in delivery management and client management. Basic knowledge of SQL and .net/c# programming Knowledge of innovative technologies like Analytics technologies (for e.g., Tableau, PowerBI, Python) will be an added advantage. Exposure to other eGRC tools like MetricStream, ServiceNow GRC, IBM OpenPages Certifications Archer Certified Associate is recommended Information Security or Risk Management certifications would be add-ons. What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

Description and Requirements The Human Resources Business Partner (HRBP) role at MetLife GOSC is pivotal in linking HR strategies with business objectives. HRBPs collaborate closely with senior management to understand organizational goals and design HR initiatives that drive performance and employee engagement. They oversee end to end employee life-cycle management, talent and performance management, employee relations, and organizational development, policies formulation and administration ensuring alignment with company values and legal requirements. By providing strategic HR guidance and leveraging data-driven insights, HRBPs contribute significantly to achieve business success and drive positive workplace culture. Collaborating with business leaders to understand organizational goals and translating them into HR strategies and initiatives. Liaise with HRBPs and hiring managers to drive the internal talent capacity building process for roles across the organization, Efficient coordination with all stakeholders involved in the recruitment lifecycle to ensure hiring TATs are maintained. Handling complex employee relations issues, providing guidance on HR policies, and fostering a positive work environment. Compliance to disciplinary procedures as per applicable statutory requirements; Adherence to escalation matrix timely resolution of issues mitigating risk exposure for the organization. Developing and implementing strategies for talent segmentation, development, and retention that support the organizations growth. Improve employee experience by continuously enhancing people practices that align with people strategy encourage demonstration of MetLife Values and culture. Render support in the implementation of employee engagement diagnostics (surveys, Focus Group Discussions) initiatives to address critical gaps concerns around engagement at the workplace. Drive practices to ensure that employees feel valued and recognized for their work; Manage the rewards and recognition framework for the business. Policies and Procedures: Strong hand on organization policies and procedures, ensure timely communication and devise ways to minimize fall outs. Develop and execute employee well-being, DEI (Diversity, Equity Inclusion), and cultural transformation initiatives Lead change management efforts to support business transformation and employee adaptation. Effectively drive and execute Goal Setting, Performance Career conversations, Year-end deliverables on feedback and compensation action Support and equip people managers to deliver on role expectations vis a vis performance management Utilizing data-driven insights to make informed decisions and improve HR processes, such as workforce planning and performance management. Ensuring adherence to labor laws and regulations, as well as internal policies and procedures. Supporting organizational change initiatives by facilitating communication, training, and transition plans. Serve as a consultant to business leaders on HR-related matters, offering expertise on organizational development, compensation, and benefits. Working closely with other HR functions (e.g., Talent Acquisition, HR Operations, Compensation Benefits, Learning Development) to deliver integrated HR solutions. Overseeing the entire employee lifecycle, such as onboarding, facilitating employee movements and offboarding to ensure a seamless experience for employees. Collaborating with cross-functional teams on HR projects, initiatives, and process improvements to enhance organizational effectiveness. Supporting HR compliance efforts by maintaining documentation and assisting with audits as needed. MBA/PGDM in Human Resources/ Personnel Management from a reputed institute. Experience: 10-15 years of HR experience, with at least 6 to 8 years in a Business Partnering role in a Global Capability Center (GCC), Shared Services, or multinational environment. Industry Exposure: Experience in IT/ITES, BFSI, Pharma, or other knowledge-based industries preferred. Strong understanding of global HR best practices and local labor laws. Proven ability to work in a matrixed, fast-paced, and evolving business environment. Strong domain knowledge - Human Resources, Organization Behavior, Statutory Labor laws, Employment norms High Proficiency in Excel, Word PowerPoint. Excellent verbal and written communication skills Stakeholder management skills and Business Acumen High emotional intelligence and ability to build trusted relationships Ability to handle confidential HR information with integrity and discretion. Strong organizational and multitasking capabilities to manage responsibilities effectively. Analytical bent of mind, data-driven decision-making ability to influence drive for results Strong organizational skills ability to work as part of a team to achieve goals.

This role is ideal for a professional eager to make a transformative impact on the Business growth, market expansion and increasing the TAM by leveraging their experience of driving growth and innovation, through partnering, collaborating, identifying need and building solutions. We are looking for passionate strategic thinker who can understand HP s cutting-edge products and service portfolio and is master of understanding the business segment or domain IT/ITES /Education/ Govt/PSU/Retail/SMB/ BFSI and can integrating HPs solutions as per the need of the segment/client. The individual empowers customers or client into these domains with the tools they need to thrive in a digital-first world and build a partnership which will lead to gaining a new revenue stream/ commercial for HP. Responsibilities: Strategic Planning Execution: Develop and execute a comprehensive business development strategy aligned with the company s overall growth objectives. Identify and assess new market opportunities, including emerging trends in the targeted segment sector, and create actionable plans to capture them. Partnership Development: Establish and maintain strong relationships with educational institutions, corporate clients, and government bodies to foster partnerships that drive business growth. Negotiate and close high-value deals with key stakeholders, ensuring mutually beneficial terms and long-term collaboration. Market Expansion/TAM Creation: Lead efforts to expand the companys footprint in new regions and markets within India, with a focus on scaling the business effectively. Conduct in-depth market research and analysis to understand the competitive landscape and identify potential growth areas. Revenue Growth: Drive revenue growth through strategic initiatives, including new product launches, market penetration strategies, and customer acquisition plans. Collaborate with the sales and marketing teams to create and implement campaigns that drive lead generation and conversion. Product Service Development: Work closely with product development teams to provide market feedback and ensure that offerings meet the needs of target customers. Identify opportunities for new product development or enhancements based on market demands and customer feedback. Reporting Analytics: Track, analyze, and report on business development activities and outcomes, using data-driven insights to refine strategies and improve performance. Prepare and present regular reports to senior management on the progress of business development initiatives and future plans. Key Requirements: We are seeking a seasoned Growth and Business Development Manager with over 10 years of experience in driving growth in any of the rapidly expanding sectors EdTech / Gov/ PSU/IT-ITES/ Retail/ SMB/ BFSI/ in India. One should be domain expert and must have great C- level connects and relationship in the respective segment. The ideal candidate will be the one experience in identifying new business opportunities, expanding TAM, building strategic partnerships, and identifying new revenue stream, driving revenue growth focused in one segment. This role requires a deep understanding of the respective sector/ segment, a proven track record of successful business development, and strong leadership skills Education: Bachelor s degree in business administration or a related field. An MBA or equivalent advanced degree is preferred.

1. Desktop Support: Troubleshoot and resolve hardware and software issues for PCs, laptops, and peripheral devices. Perform system maintenance to ensure optimal performance and reliability. 2. Software Installation and Configuration: Install, configure, and update system software and applications according to organizational standards. Resolve compatibility issues and ensure software compliance. 3. User Account Management: Create, update, and manage user accounts, including assigning and modifying account permissions. Support password resets and account recovery requests. 4. Call and Chat Support: Provide real-time technical support through phone and chat, ensuring quick and efficient resolutions. Handle multiple chat sessions simultaneously while maintaining service quality. Document user issues and steps taken for resolution during live interactions. 5. Technical Assistance: Deliver simple and effective technical solutions to end-users with varying technical proficiency levels. Guide basic troubleshooting techniques to empower users and prevent recurring issues. 6. Documentation and Escalation: Accurately record all user interactions, issues, and solutions in the ticketing system. Escalate unresolved or complex issues to senior support teams or specialists as required. Skills and Qualifications: 1-2 years of experience in IT technical support or a related role. Proficiency in troubleshooting desktop hardware, operating systems (Windows, macOS), and common software applications. Experience in delivering technical support via call and chat, with the ability to manage multiple support channels simultaneously. Basic understanding of networking concepts (Wi-Fi, LAN, VPN) and familiarity with remote support tools.

A career within Consulting services, will provide you with the opportunity to help our clients leverage technology to enhance their customer experiences Responsibilities Responsible for overall project schedule & planning which includes developing and coordinating realistic project plan, including key milestones, success metrics, and drive project progress Ability to lead a team of large pool of Technical Architects and Business/ Technical Consultants. Understand and assess scope, critical paths and dependencies for delivering and shipping digital products and facilitate discussions across all functions & stakeholders Anticipate bottlenecks, identify, assess, track and mitigate issues, risks and work with team members and management to mitigate and escalate as deemed suitable Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs Manage all daytoday administrative activities of a given project from inception to closure such as reviewing timesheets, analyse plan versus actual figures, managing monthly/quarterly financial closing and invoicing. Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations) Work with thirdparty subcontractors and technology partners as required Manage weekly resource planning and financial forecast updates Contribute to operational best practices by formalizing and/or improving processes and standards Mandatory skill sets Experience in Project Management methodologies (PMBOK, PRINCE2) and Scrum methodologies Experience working with IT application development projects will be an advantage Proven successful project management experience, preferably delivering large enterprisebased applications and solutions. Innovative thinker, high attention to detail, and thoroughness Excellent problemsolving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. Strong conflict resolution skills Superb organizational skills to be able to coordinate complicated projects. Proven technical ability to understand the impact of technical changes, and to articulate highlevel technical solutions to address business problems. Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practices. Preferred skill sets Experience in ERP Implementation Year of experience required Minimum 8 years of experience plus MBA is required for the role Overall experience can vary between (816) Years