As a Customer Service Executive at Iqra 1Point1 Solutions Ltd, you will be responsible for providing exceptional customer service to our clients. Your role will involve communicating with customers through various channels to address their inquiries, resolve issues, and ensure their satisfaction with our products and services. Your proficiency in both written and spoken English will be crucial in effectively communicating with customers. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with product information, pricing, and order processing. Troubleshoot and resolve customer complaints and issues to ensure customer satisfaction. Coordinate with other departments to address customer concerns and provide solutions. Maintain accurate records of customer interactions and transactions. Identify and escalate priority issues to the appropriate team members for resolution. Continuously strive to improve customer service processes and procedures to enhance the overall customer experience. If you are a fluent English speaker with a passion for providing top-notch customer service, we invite you to join our team at 1Point1 Solutions Ltd and help us exceed our customers' expectations. Apply now and be a part of a dynamic and customer-centric organization! About Company: 1Point1 Solutions Ltd is a full-stack solutions provider across BPO, KPO, IT Services, Technology & Transformation, and Analytics. Over the last two decades, the company has established its expertise in offering comprehensive solutions across technology, accounting, skill development, and analysis to clients in a wide variety of sectors. One Point One USA Inc, the organization's wholly-owned subsidiary in Delaware in the United States marks its international foray while the acquisition of IT Cube Solutions has already strengthened its presence in England, Netherlands, Germany, Kuwait, Oman, UAE, Qatar, India, Singapore, and Australia, apart from the US. Led by Founder-Chairman Akshay Chhabra, the company serves a growing clientele across Banking and Finance, Retail and E-commerce, Consumer Durables & FMCG, Travel & Hospitality, and Insurance & Healthcare with a 5,600+ strong team.

As a Customer Service Executive at 1Point1 Solutions Ltd, your primary responsibility will be to deliver exceptional customer service to our clients. You will engage with customers across various communication channels to address their inquiries, resolve any issues they may have, and ensure their overall satisfaction with our products and services. Your proficiency in both written and spoken English will play a crucial role in effectively communicating with our customers. Your key responsibilities will include: - Responding to customer inquiries promptly and professionally via phone, email, and chat. - Providing customers with accurate product information, pricing details, and assistance with order processing. - Troubleshooting and resolving customer complaints and issues to ensure their satisfaction. - Collaborating with other departments to address customer concerns and provide appropriate solutions. - Maintaining detailed and precise records of customer interactions and transactions. - Identifying and escalating priority issues to the relevant team members for swift resolution. - Continuously seeking opportunities to enhance customer service processes and procedures to improve the overall customer experience. If you are a fluent English speaker dedicated to delivering top-notch customer service, we welcome you to join our team at 1Point1 Solutions Ltd and contribute to exceeding our customers" expectations. Come be a part of our dynamic and customer-centric organization by applying now. 1Point1 Solutions Ltd is a versatile solutions provider offering services across BPO, KPO, IT Services, Technology & Transformation, and Analytics. With a strong foothold in various sectors, the company has garnered expertise in delivering comprehensive solutions in technology, accounting, skill development, and analysis to clients. The establishment of One Point One USA Inc, the company's wholly-owned subsidiary in Delaware, marks its international presence, while the acquisition of IT Cube Solutions has further expanded its reach across multiple countries. Under the leadership of Founder-Chairman Akshay Chhabra, the company's 5,600+ team caters to clients in Banking and Finance, Retail and E-commerce, Consumer Durables & FMCG, Travel & Hospitality, and Insurance & Healthcare sectors.,