4 Itcomputing Jobs

As a Networking Managed Services Engineer (L4) at NTT DATA, your primary responsibility will be to ensure the operational efficiency of our clients" IT infrastructure and systems. This will involve managing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure continuous functionality. Your expertise will be crucial in providing immediate and permanent solutions within our service level agreements (SLAs) by reviewing client requests and applying your technical knowledge effectively. Working independently, you will collaborate with clients, stakeholders, team leads, or senior managers to perform operational tasks and address escalated incidents and requests promptly. Your role will also entail offering high-level support for complex issues, documenting resolution procedures, contributing to the enhancement of client infrastructure, and sharing knowledge with other engineering teams. Your proactive approach will involve identifying, investigating, and analyzing issues before they arise to ensure timely resolution and proper documentation of incidents. You will be responsible for providing support for escalated incidents, troubleshooting, managing tickets from third-line engineers, and documenting and sharing solutions for future reference. Effective communication will be key in your role, as you will engage with teams and clients to provide support and act as an emergency contact for critical issues. During shift handovers, you will ensure a seamless transition by highlighting key escalated tickets and upcoming operational tasks for continuous support. In addition to daily troubleshooting, you will actively contribute to optimization efforts by collaborating with automation teams, developing diagnostic procedures for unique client environments, and coaching Service desk and Operations Center teams to enhance technical expertise. To excel in this role, you should possess deep technical skills in relevant networking functions, experience with network management tools, advanced Managed Services experience, proficiency in change management processes, strong client service orientation, excellent communication skills, adaptability to changing circumstances, and the ability to work both independently and collaboratively. Your active listening skills and positive outlook will help in understanding client requirements and creating a positive client experience throughout their journey. NTT DATA is a trusted global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D and a diverse global workforce, we aim to move confidently into the digital future. Being part of the NTT Group, headquartered in Tokyo, we offer a wide range of services including business and technology consulting, data and artificial intelligence solutions, and digital infrastructure services. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace.,

As a Security Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to provide a managed service to clients, ensuring the operational efficiency of their Security Infrastructures and systems. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial role in restoring service to clients while adhering to service level agreements (SLA). Your focus will be on second-line support for incidents and requests of medium complexity, contributing to project work when necessary. Your key roles and responsibilities include proactively monitoring work queues, resolving incidents/requests within agreed SLAs, updating tickets with resolution tasks, identifying and analyzing issues, providing second-level support, communicating with teams and clients, executing changes with risk identification and mitigation plans, following shift handover processes, escalating tickets when necessary, working with automation teams for task optimization, and collaborating with various resolver groups. Moreover, you will lead initial client escalations, contribute to change management processes, execute approved maintenance activities, audit incident and request tickets for quality, produce trend analysis reports for automation, and contribute to disaster recovery functions and tests as required. In terms of knowledge, skills, and attributes, you should possess effective communication skills across different cultures, excellent planning abilities, a positive outlook, resilience in high-pressure environments, client-centric approach, active listening skills, adaptability, and a commitment to meeting clients" requirements. Academically, you are expected to hold a Bachelor's degree in IT/Computing or equivalent, along with relevant certifications in the supported services. Certifications such as CCNA (mandatory), CCNP in Security, or PCNSE are advantageous. The ideal candidate will have a moderate level of experience in managed services handling Security Infrastructure, familiarity with ticketing tools like Service Now, working knowledge of ITIL processes, and experience collaborating with vendors and third parties. This is an on-site working role at NTT DATA, a trusted global innovator of business and technology services. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in research and development to facilitate organizations" transition into the digital future. As an Equal Opportunity Employer, NTT DATA offers a diverse and inclusive workplace environment where employees can thrive and make a meaningful impact.,

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying issues before they escalate, and resolving incidents efficiently to meet service level agreements. Key Responsibilities: - Monitoring client infrastructure and solutions. - Identifying problems and errors proactively. - Investigating and resolving first-line incidents. - Providing telephonic or chat support to clients. - Scheduling maintenance activities for patching and configuration changes. - Collaborating with team members to ensure service continuity. - Reporting and escalating incidents as necessary. - Updating knowledge articles and identifying opportunities for process improvement. - Supporting project work and disaster recovery functions as required. To excel in this role, you should possess strong communication skills, the ability to work effectively in diverse environments, and a proactive approach to problem-solving. You will be expected to maintain a positive attitude, work well under pressure, and prioritize client satisfaction in all interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, etc., are advantageous. - Basic knowledge of ITIL processes and IT management concepts. Required Experience: - Entry-level experience in troubleshooting and providing support in security, network, data center, and systems administration. - Familiarity with management agents, redundancy concepts, and products in the supported technical domains. - Basic knowledge of ITIL processes and frameworks. This is an on-site working position, and NTT DATA is an Equal Opportunity Employer dedicated to fostering diversity and inclusion in the workplace. Join us to continue growing your career, expanding your skills, and making a difference in the world of technology.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. Providing technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked and/or wireless systems. Responding in situations where first-line product support has failed, reporting problems to design engineering/software engineering, and supporting customers with highly technical products. The MS Engineer is responsible for proactively identifying and resolving technical incidents and problems for clients. Maintaining a high level of service through preemptive activities, reviews, operational improvements, and quality assurance to ensure zero missed SLA conditions. Managing tickets of varying complexity, ensuring client infrastructure is operational, performing checks, applying monitoring tools, and responding to alerts. Key Roles and Responsibilities: - Configure, install, test, and operationalize assigned infrastructure at the client site - Identify and log incidents and errors in a timely manner with necessary detail - Analyze, escalate support calls, investigate and resolve incidents and problems - Report and escalate issues to 3rd party vendors when needed - Provide onsite technical support and field engineering services to clients - Conduct incident/service request reviews, recommend quality improvements - Identify work optimization opportunities and automation possibilities Knowledge, Skills, and Attributes: - Communicate and collaborate across different cultures and social groups - Plan activities well in advance, considering changing circumstances - Maintain a positive outlook and work well under pressure - Adapt to changing circumstances and prioritize client interactions - Actively listen, adapt, and create a positive client experience - Hold an advanced diploma, degree, or relevant qualification in IT/Computing Required Experience: - Work experience in Engineering within a medium to large ICT organization - Experience in Managed Services, ITIL processes, and working with vendors/3rd parties NTT DATA is an Equal Opportunity Employer.,