1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying issues before they escalate, and resolving incidents efficiently to meet service level agreements. Key Responsibilities: - Monitoring client infrastructure and solutions. - Identifying problems and errors proactively. - Investigating and resolving first-line incidents. - Providing telephonic or chat support to clients. - Scheduling maintenance activities for patching and configuration changes. - Collaborating with team members to ensure service continuity. - Reporting and escalating incidents as necessary. - Updating knowledge articles and identifying opportunities for process improvement. - Supporting project work and disaster recovery functions as required. To excel in this role, you should possess strong communication skills, the ability to work effectively in diverse environments, and a proactive approach to problem-solving. You will be expected to maintain a positive attitude, work well under pressure, and prioritize client satisfaction in all interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, etc., are advantageous. - Basic knowledge of ITIL processes and IT management concepts. Required Experience: - Entry-level experience in troubleshooting and providing support in security, network, data center, and systems administration. - Familiarity with management agents, redundancy concepts, and products in the supported technical domains. - Basic knowledge of ITIL processes and frameworks. This is an on-site working position, and NTT DATA is an Equal Opportunity Employer dedicated to fostering diversity and inclusion in the workplace. Join us to continue growing your career, expanding your skills, and making a difference in the world of technology.,

Posted 2 days ago

Apply

Technical Specialist - MS, Security NTT DATA

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. Providing technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked and/or wireless systems. Responding in situations where first-line product support has failed, reporting problems to design engineering/software engineering, and supporting customers with highly technical products. The MS Engineer is responsible for proactively identifying and resolving technical incidents and problems for clients. Maintaining a high level of service through preemptive activities, reviews, operational improvements, and quality assurance to ensure zero missed SLA conditions. Managing tickets of varying complexity, ensuring client infrastructure is operational, performing checks, applying monitoring tools, and responding to alerts. Key Roles and Responsibilities: - Configure, install, test, and operationalize assigned infrastructure at the client site - Identify and log incidents and errors in a timely manner with necessary detail - Analyze, escalate support calls, investigate and resolve incidents and problems - Report and escalate issues to 3rd party vendors when needed - Provide onsite technical support and field engineering services to clients - Conduct incident/service request reviews, recommend quality improvements - Identify work optimization opportunities and automation possibilities Knowledge, Skills, and Attributes: - Communicate and collaborate across different cultures and social groups - Plan activities well in advance, considering changing circumstances - Maintain a positive outlook and work well under pressure - Adapt to changing circumstances and prioritize client interactions - Actively listen, adapt, and create a positive client experience - Hold an advanced diploma, degree, or relevant qualification in IT/Computing Required Experience: - Work experience in Engineering within a medium to large ICT organization - Experience in Managed Services, ITIL processes, and working with vendors/3rd parties NTT DATA is an Equal Opportunity Employer.,

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.