Summary of role As a Business Optimization Specialist, you will be at the forefront of transforming business operations by leveraging cutting-edge technologies, automation tools, and analytics. This role is perfect for someone with a keen eye for process improvement and a knack for collaboration. You will play a pivotal role in ensuring that ITCAN remains a leader in efficiency, knowledge management, and business performance. Job Details Seniority Level: Mid-Senior Level Employment Type: Full Time Industry: Marketing & Technology Job Function: Knowledge Management Requirements & Qualifications Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field 2–3 years of experience in business optimization, process improvement, or a similar field Proficiency in automation tools, AI-driven solutions, and data analysis to provide actionable insights Expertise in content management systems for creating, editing, and publishing content Ability to independently plan and implement small-scale change initiatives Familiarity with knowledge-sharing platforms and project management methodologies Strong communication and collaboration skills, with a passion for technology and innovation Responsibilities Recommend and implement tools and technologies to boost productivity, collaboration, and knowledge sharing Conduct audits to identify knowledge gaps and update materials for proactive sharing Streamline knowledge management processes using appropriate tools and systems Identify and implement automation and optimization solutions for business processes Collaborate with stakeholders to address challenges and develop efficient workflow strategies Configure and integrate automation tools seamlessly into existing systems Maintain an accurate and accessible centralized knowledge base for all team members Oversee performance and expense management systems to meet organizational goals Plan and execute tool integration and migration projects with key stakeholders Develop and enforce standardized guidelines for effective process documentation Key Skills Analysis · Automation · Collaboration

Role Overview: We are seeking a proactive and detail-oriented Software Development Coordinator to support our development team by managing timelines, facilitating communication, and ensuring smooth execution of software projects. This role bridges the gap between technical teams and business stakeholders, helping to align priorities and maintain workflow efficiency. Key Responsibilities: Project Scheduling & Tracking: Plan and track development sprints, tasks, and timelines using tools such as Jira, Trello, or ClickUp. Ensure deliverables stay on schedule and blockers are addressed quickly. Team Coordination: Collaborate closely with developers, designers, QA engineers, and product managers to align daily tasks and sprint goals. Documentation & Reporting: Maintain up-to-date project documentation, record meeting notes, and prepare progress reports and status updates for internal stakeholders and leadership. Stakeholder Communication: Serve as a liaison between technical and non-technical teams, ensuring clear understanding and alignment of goals, progress, and expectations. Process Management: Support Agile/Scrum practices including sprint planning, retrospectives, and standups. Help enforce consistent development workflows and process improvements. Financial & Administrative Support: Supports budget tracking, assists in preparing cost summaries and financial reports, and coordinates with finance on invoicing, purchase orders, and contractor billing. Qualifications & Skills: Familiarity with the Software Development Life Cycle (SDLC) and Agile methodologies. Strong organizational, multitasking, and communication skills. Comfortable working with both technical (developers, QA) and non-technical (product, business) teams. Basic understanding of APIs, testing cycles, and code deployment steps. Background in project coordination, IT support, or tech operations. Tech-savvy with a problem-solving mindset and eagerness to streamline workflows. Show more Show less

You will be responsible for supporting the development team in managing timelines, facilitating communication, and ensuring the smooth execution of software projects. This role involves bridging the gap between technical teams and business stakeholders to align priorities and maintain workflow efficiency. Your key responsibilities will include planning and tracking development sprints, tasks, and timelines using tools like Jira, Trello, or ClickUp. You will collaborate closely with developers, designers, QA engineers, and product managers to align daily tasks and sprint goals. Maintaining project documentation, recording meeting notes, and preparing progress reports and status updates for internal stakeholders and leadership will also be part of your duties. As a Software Development Coordinator, you will serve as a liaison between technical and non-technical teams, ensuring clear understanding and alignment of goals, progress, and expectations. Supporting Agile/Scrum practices, including sprint planning, retrospectives, and standups, and helping enforce consistent development workflows and process improvements will be essential. Additionally, you will provide financial and administrative support by tracking budgets, assisting in preparing cost summaries and financial reports, and coordinating with finance on invoicing, purchase orders, and contractor billing. To excel in this role, you should have familiarity with the Software Development Life Cycle (SDLC) and Agile methodologies. Strong organizational, multitasking, and communication skills are crucial, along with the ability to work effectively with both technical (developers, QA) and non-technical (product, business) teams. A basic understanding of APIs, testing cycles, and code deployment steps is required. Ideally, you should have a background in project coordination, IT support, or tech operations, be tech-savvy with a problem-solving mindset, and demonstrate eagerness to streamline workflows.,