Director of Content Operations Flexera Software, Inc.

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As the Director of Content Operations at Flexera, you will lead a talented team responsible for ingestion, curation, and organization of the world's IT assets. Your mission is to turn vast amounts of semi-structured data into trusted insights that empower customers to manage and optimize their IT landscape, which include hardware, software, SaaS, cloud, containers, AI services and more. This is a multifaceted role with several partners and objectives: Operations: Implement operational rigor, attention to quality, and a mission-driven culture in a global team. Engineering: Identify opportunities and drive improvements in workflows, tooling, and AI automation/augmentation. Customer Success: Create a world-class customer experience and implement meaningful and ambitious SLOs. Product: Explore the future and decode the implications for the business and the team. Business leadership: Provide calm and transparency through reporting and executive summaries and readouts to help the business make informed decisions. Key Responsibilities: - Own and evolve the long-term strategy for content operations to support business growth and product innovation. - Evaluate opportunities to leverage AI/ML for data normalization, enrichment, and quality assurance. - Lead change management initiatives to drive adoption of new tools, workflows, and operational models. - Champion data accuracy, completeness, timeliness, and reliability as core tenets of operational excellence. - Manage operations across global teams and time zones, fostering a unified culture and performance standard. - Understand key engineering practices to guide decisions on architecture, scalability, and reliability of content systems. Experience and Personal Traits: We believe that the following experience is relevant: - Experience with data and content operations at scale. - Having implemented a mission-driven culture focused on quality and customer outcomes. - Direct experience with customers and collaboration with internal GTM teams. - Experience with workflow optimizations through process, tooling, and automation, including AI augmentation. - Previous experience with IT asset management, IT vulnerability, and FinOps is preferred, but not necessary. We believe that the following personal traits will enable success in this role: - Crisp, clear, and honest communication. - Data-driven, always seeking to validate hypotheses with data. - Attention to detail, while also being able to take a step back and look at the bigger picture. - Hands-on approach (seek out the problems), while also empowering the team. - A talent for storytelling and inspiring a team, and for mentoring new leaders. - High emotional intelligence, able to stay calm and composed under pressure. - Ability to drive and celebrate iterative improvements while always on the lookout for transformative change. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.,

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