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1.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Administer SaaS tools, IT asset inventory, & onboarding process Resolve IT tickets & manage Freshservice workflows Build automation workflows with Okta, SAML, & Freshservice Support compliance efforts with Infosec team (MFA, SSO, access logs)
Posted 5 months ago
2.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Key Responsibilities: Technical Support (L2): o Provide second (L2) level support to end-users, resolving IT issues promptly. o Respond to and manage help desk tickets; calls; and emails. O Troubleshoot and resolve hardware; software; and network issues. o Escalate complex issues to higher-level support or specialized teams, as necessary. IT Troubleshooting: o Diagnose and troubleshoot technical problems related to computer systems; networks; and software applications. o Use diagnostic tools and techniques to identify and resolve issues efficiently. o Collaborate with other IT team members to solve complex technical problems. Customer Service: o Deliver exceptional customer service, ensuring...
Posted 6 months ago
1.0 - 4.0 years
3 - 6 Lacs
Patiala
Work from Office
Delhi Public School Patiala is looking for IT Assistant to join our dynamic team and embark on a rewarding career journey. As an IT Assistant, you will play a crucial role in supporting the organization's IT infrastructure and ensuring the smooth operation of day-to-day IT activities. Your responsibilities will include providing technical assistance, troubleshooting issues, and assisting in the maintenance of IT systems. Responsibilities : User Support : Provide first-level technical support to end-users, addressing hardware and software issues promptly. Assist users with login, password resets, and basic IT troubleshooting. Hardware Maintenance : Assist in the installation, configuration, a...
Posted 6 months ago
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