4 It Ticketing Jobs

Role & responsibilities Provide first-level technical support for hardware, software, and network-related issues. Respond to support requests via phone, email, or in-person, ensuring timely resolution. Assist with the setup, configuration, and deployment of desktops, laptops, and peripheral devices. Support user account management, including password resets and access provisioning. Document support activities and maintain accurate records in the IT ticketing system. Collaborate with permanent IT staff to ensure continuity and consistency in service delivery. Assist in IT asset inventory and basic system maintenance tasks. Ensure adherence to IT policies and security protocols. If require Travel to sites in India Preferred candidate profile Familiarity with Windows OS, Microsoft Office 365, and basic networking concepts. Strong troubleshooting and communication skills. Ability to work independently and manage time effectively in a fast-paced environment. Experience with Active Directory and remote support tools. Exposure to IT ticketing systems. Basic understanding of cybersecurity principles.

Company: Artivo Surfaces Pvt Ltd Location: Hyderabad, India Employment Type: Full-Time Shift: Flexible to cover Central to Pacific Standard Time Zones (US Hours) - Hybrid About Artivo Surfaces India Artivo Surfaces India, a leader in innovative surface solutions, is committed to delivering exceptional quality and customer satisfaction. We are seeking a skilled Helpdesk Technician to join our dynamic IT team in Hyderabad, providing top-tier technical support to ensure seamless operations for our global workforce. Job Summary The Helpdesk Technician will serve as the first point of contact for employees experiencing technical issues with hardware, software, or network systems. This role requires excellent English communication skills, proficiency in Microsoft Office 365 (O365) and Active Directory, and the ability to work flexible hours to support Central (CST) to Pacific Standard Time (PST) zones (US hours). The ideal candidate will have 23 years of helpdesk experience and a customer-centric approach to resolving technical challenges efficiently. Key Responsibilities Respond promptly to technical support requests via phone, email, or ticketing systems, ensuring timely resolution of hardware, software, and network issues. Troubleshoot and resolve issues related to Microsoft Office 365 (O365), including email, Teams, OneDrive, and other productivity tools. Manage user accounts, permissions, and password resets in Active Directory within a Windows-based environment. Install, configure, and update computer systems, applications, and peripherals to maintain operational efficiency. Provide clear, step-by-step guidance to non-technical users in excellent English, ensuring high user satisfaction. Escalate complex issues to higher-level support teams when necessary, documenting all steps and communications. Maintain accurate records of support requests, resolutions, and knowledge base articles for future reference. Collaborate with global IT teams to ensure seamless support across Central to Pacific Standard Time zones (approximately 7:30 PM to 10:30 AM IST). Stay updated on emerging technologies, O365 updates, and Active Directory best practices to enhance support capabilities. Qualifications and Requirements 2 to 3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues. Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users. Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive). Proficiency in Active Directory for user account management, group policies, and permissions. Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN). Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST). Strong problem-solving skills and attention to detail, with a customer-centric approach to support. Experience with IT ticketing systems (e.g.,ServiceNow, Zendesk, or similar) is a plus. Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are highly desirable. Preferred Skills Knowledge of remote desktop tools and basic scripting for automation. Familiarity with ITIL practices or other IT service management frameworks. Ability to multitask in a fast-paced environment while maintaining professionalism and courtesy. Why Join Artivo Surfaces India? Be part of a growing, innovative company with a commitment to excellence. Opportunity to work with cutting-edge technologies and a global team. Competitive compensation and opportunities for professional development. Inclusive and collaborative work environment that values diversity and teamwork

Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors. Responsibilities and Duties Displays reasonable working knowledge of industry standards and practices, including product details and company services offered. Offers exemplary customer service, including maintaining customer relationships. Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle. Receives and resolves support tickets with SLAs. Receives and ensure completeness of all service reports. Maintains proper documents. Qualifications Diploma/BE/BTech (Electricals, Mech, CS) 1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems. Specific skills Customer relationship management Customer Service Management Certification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage. Language, Personality and Behavioral skills Excellent verbal communication, and the ability to convey information clearly and effectively. Good interpersonal skills and customer service oriented thinking. Problem-solving abilities. Trouble shooting skills with great inquisitees to learn new things. Good time management. Open to Frequent travels. Strong attention to details Confident, Proactive and willing to take on challenges. Good listening skills and able to direct individuals. Additional Training & Certifications (Preferred) Customer service Ticketing IT System Computer skills Should have working experience of using Microsoft Excel, Word and power point presentation. Should be well versed on using computers/ laptops. Any Ticketing system (Preferred) Performance Evaluation Performance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA) SLA. Planned Maintenance Escalations

The Impact you will have in this role: The WDS governance team defines operational frameworks along with continual improvement related to environmental sustainability, facility resilience, and WDS technology systems. The role will support DTCCs energy/ environmental framework oversight & maintain WDS technology system day to day cybersecurity. Your Primary Responsibilities: Maintain and Update WDS network device assets inventory for audit every year. Remediate cybersecurity vulnerabilities identified on any WDS devices. Maintain complete WDS IT assets lifecycle management for all devices Report findings, remediation steps, & remediation schedule for the firmware and software upgrade. Prepare and update technical procedures, standards & network technical documents Coordinate with IT network for requirements with internal teams and management Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately Facilitate user access for in scope servers & devices. Comply with DTCC incident, change and problem management requirement , Validate WDS network connected devices are in compliance with DTCC IT governance, Provide bi-weekly reporting showing status of WDS network connected devices Provide enterprise support to WDS quality management framework including continual improvement Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately. Qualifications: Minimum of 4+ years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: 3- 4 years of experience in IT networking domain Knowledge on asset inventory of servers, workstations, software licenses, network connected devices, and BMS network connected devices Process experience in SNOW application or other IT ticketing system Preferred if any experience in cyber security scanners and reporting tools Good communication skills to interact with global teams Day shift at IST and support EST (morning hours) meetings based on requirement Willing to learn new system processes or certification.