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3.0 - 5.0 years
10 - 14 Lacs
Visakhapatnam
Work from Office
Job Title: Systems Administrator Location : Visakhapatnam (WFO) Experience: Mid-Level: 3-5 years of experience managing IT systems, including servers, networks, and storage in a production environment. Job description Key Responsibilities - System Management: Install, configure, and maintain servers, both physical and virtual, including operating systems and applications. Manage network infrastructure components such as routers, switches, and firewalls. Monitor system performance and ensure high availability of IT services. User and Account Management: Manage user accounts, permissions, and access rights in various systems, including Active Directory. Provide support for end-users, resolving issues related to software, hardware, and network access. Security and Compliance: Implement and maintain security measures to protect systems against unauthorized access, viruses, and other threats. Perform regular security audits and ensure compliance with organizational policies and industry regulations. Manage backups, disaster recovery planning, and execute recovery procedures as necessary. System Monitoring and Maintenance: Monitor systems for performance issues, identify potential bottlenecks, and take proactive measures to resolve them. Perform regular system updates, patch management, and firmware upgrades. Maintain system documentation, including configuration settings, processes, and troubleshooting procedures. Troubleshooting and Support: Diagnose and resolve technical issues related to servers, networks, and applications. Provide Level 2 and 3 support for complex issues that cannot be resolved by helpdesk staff. Collaborate with other IT staff to resolve escalated issues and ensure minimal downtime. Network Administration: Configure and maintain network infrastructure, including VPNs, LANs, and WANs. Ensure network security through appropriate configurations and monitoring tools. Optimize network performance and troubleshoot connectivity issues. Automation and Scripting: Develop and maintain scripts for automation of repetitive tasks, such as backups, monitoring, and user account management. Use tools like PowerShell, Bash, or Python to streamline system administration tasks. Project Management: Participate in planning and execution of IT projects, such as system upgrades, migrations, and new system deployments. Work with vendors to evaluate new technologies and manage the integration of new systems into the existing infrastructure. Backup and Recovery: Manage and monitor backup operations to ensure data integrity and availability. Develop and maintain disaster recovery plans, and conduct regular tests to ensure preparedness. Collaboration and Communication: Collaborate with other IT professionals, developers, and vendors to ensure seamless IT operations. Communicate effectively with non-technical stakeholders, providing clear explanations of technical issues and solutions. Educational Qualifications: 04-year Bachelors degree in Computer Science, Information Technology, or a related field. Certifications (anyone): Cisco Certified Network Associate (CCNA). Red Hat Certified System Administrator (RHCSA). VMware Certified Professional (VCP). Skills & Experience: Technical Skills: Operating Systems: Extensive experience with Windows Server, Linux, operating systems. Virtualization: Proficiency in managing virtual environments using VMware, or similar platforms. Networking: Strong understanding of network protocols, DNS, DHCP, TCP/IP, and network security practices. Scripting and Automation: Experience with scripting languages like PowerShell, Bash, or Python to automate system tasks. Security: Knowledge of security best practices, firewalls, VPNs, and experience in managing antivirus solutions and security patches. Soft Skills: Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues. Communication: Ability to communicate technical concepts clearly to non-technical staff and stakeholders. Preferred Experience: Experience with cloud platforms like AWS, Azure, or Google Cloud. Experience in managing hybrid IT environments, integrating on-premise systems with cloud services. Previous experience in IT project management, including system migrations or large-scale deployments.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Note: This role requires you to work in EST timezone This is a hybrid role We expect you to be in our Bangalore office for 3 days in the week About Rippling Rippling gives businesses one place to run HR, IT, and Finance It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers For the first time ever, you can manage and automate every part of the employee lifecycle in a single system Take onboarding, for example With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365?all within 90 seconds Based in San Francisco, CA, Rippling has raised $1 4B from the worlds top investors?including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock?and was named one of America's best startup employers by Forbes We prioritize candidate safety Please be aware that all official communication will only be sent from @Rippling com addresses About The Team Ripplings Customer Support team is a collaborative, dynamic group dedicated to ensuring customer success With team members spanning the globe, we work closely with Product, Engineering, and Operations teams to deliver seamless support experiences The team has been instrumental in scaling Ripplings operations, contributing to our recognition as a top SaaS provider By joining the team, you will be part of a culture that values innovation, growth, and customer obsession, with ample opportunities for professional development About The Role As a Customer Support Supervisor at Rippling, you will lead a high-performing team responsible for delivering exceptional support to our customers You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations, seamless collaboration, and outstanding customer experiences This role demands a strategic mindset combined with hands-on leadership skills to drive team performance and process improvements in a dynamic, fast-paced environment You will report directly to the Customer Support Manager and play a pivotal role in aligning team goals with Ripplings broader objectives This is an exciting opportunity to influence the customer journey, lead a talented team, and contribute to the continued success of Rippling What You Will Do Team Leadership and People Management: Act as the primary POC for your team, overseeing all operational aspects Lead, mentor, and support team leads in their respective roles, fostering a culture of accountability and excellence Provide coaching, constructive feedback, and professional development opportunities to team members Handle team scheduling, attendance management, and adherence to ensure optimal staffing coverage Operational Management and Performance: Monitor and drive team productivity, ensuring performance metrics are met or exceeded Track adherence to SLAs, response times, and quality benchmarks, addressing any gaps proactively Analyze team performance data and trends to identify areas for improvement and implement solutions Issue Identification and Resolution: Proactively recognize potential issues in customer interactions or workflows and drive timely resolutions Collaborate with cross-functional teams, including Tech, Product, and Operations, to address and resolve complex customer issues Serve as a conduit of information between the Customer Support team and senior management, ensuring goals and updates are communicated effectively Customer Experience Improvement: Identify patterns in customer feedback and operational inefficiencies, providing actionable insights for process optimization Work closely with the Product and Engineering teams to suggest enhancements and stay updated on product developments Assist in creating or updating knowledge base articles to empower customers with self-service solutions Team Collaboration and Communication: Build and maintain strong relationships with internal stakeholders to ensure seamless support operations Actively contribute to team meetings, strategy sessions, and training initiatives Ensure team alignment with Ripplings customer-centric values and overall mission What You Will Need Experience: At least 4+ years in customer support, with a minimum of 2 years in a supervisory or leadership role, preferably within SaaS or technology environments Leadership Skills: Proven ability to lead and develop a team, with a focus on coaching, feedback, and performance management Technical Proficiency: Familiarity with customer support platforms and principles along with a solid understanding of HR or IT systems (preferred) Analytical Mindset: Strong problem-solving skills, with the ability to analyze data, identify trends, and implement improvements Communication: Excellent verbal and written communication skills?clear, concise, and empathetic Adaptability: Flexibility to work in US time zones and handle evolving priorities in a fast-paced environment Customer-First Mindset: A deep commitment to delivering exceptional customer experiences
Posted 1 month ago
14.0 - 18.0 years
20 - 25 Lacs
Bengaluru
Work from Office
We are looking for a skilled General Manager - IT Infrastructure to lead our IT team in Bangalore, with 14-18 years of experience. Roles and Responsibility Manage and oversee the development and implementation of IT infrastructure strategies. Lead cross-functional teams to design, implement, and maintain large-scale IT systems. Develop and manage budgets for IT infrastructure projects. Ensure compliance with industry standards and best practices for IT infrastructure management. Collaborate with stakeholders to identify business requirements and develop solutions. Provide technical guidance and support to junior team members. Job Strong understanding of IT infrastructure management principles and practices. Experience with CRM/IT Enabled Services/BPO industry is preferred. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Experience with budgeting and cost management for IT infrastructure projects.
Posted 1 month ago
10.0 - 15.0 years
12 - 17 Lacs
Hyderabad
Work from Office
8 to 12 years of experience in information technology with an emphasis on application development, demonstrated experience with applications development throughout the entire development lifecycle. In depth knowledge of the services industry and their IT systems Practical cloud native experience Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Java Full Stack Developmentability to create medium large sized Java web applications from start to finish on their own. This includes but is not limited to the followingclient interaction, validating requirements, system design, frontend/UI development, interaction with a Java EE application server, web services, experience with the various Java EE APIs, development builds, application deployments, integration/enterprise testing, and support of applications within a production environment. Experience with Java/J2EE with a deep understanding of the language and core APIs, web services, multi threadedor concurrent programming, XML, design patterns, Service Oriented Architecture. Experience in implementing Micro services using Spring Boot and Event Driven architecture. Work with a team that develops smart and scalable solutions and provide a solid experience for our users. Develop an understanding of our products and the problems we are attempting to solve. Analyze infrastructure problems/constraints, inefficiencies, process gaps, risk and regulatory issues and engineer software or automation solutions Work in partnership with infrastructure engineers and architects to understand and identify operational improvements. Tech skills Java API, Microservices UI React Javascript AWS ECS Postgres Lambda, S3, Route53, SNS, SQS Infrastracture as Code concepts TestingjUnit, AFT (Selenium/Cucumber/Gherkin), Blazemeter perf testing Python (for Lambda functions) People skills Ability to quickly absorb knowledge as it relates to our application (existing recorded KT sessions will be provided and core SME team will be available for any questions or addl guidance) Good communication & partnership with others Motivated in what they are working on If not clear or unsure about something, immediately raise up Ability to problem solve issues that arise
Posted 1 month ago
15.0 - 19.0 years
25 - 35 Lacs
Navi Mumbai
Work from Office
Job Title: Security Lead Department: IT Location: Navi Reporting To: Global IT Infra Lead Role Overview The Security Lead is responsible for managing security incident response and readiness within a 24x7 Security Operations Centre (SOC), supporting IT Infrastructure and Operations. The role includes overseeing vulnerability management, operating security tools, and ensuring rapid threat identification and remediation. Key Responsibilities Lead and coordinate security incident response and lifecycle management of on-premises and cloud-based security solutions. Manage and respond to security incidents and operational requests, ensuring swift identification, containment, and remediation. Develop and maintain incident response playbooks and procedures. Conduct regular vulnerability assessments, prioritize remediation, and collaborate with IT teams for patching and updates. Operate and monitor security tools (HIDS, NIDS, IPS, SIEM, etc.) to identify and address threats and vulnerabilities. Analyze security events, determine root causes, and recommend mitigation actions. Support audits, compliance reviews, and participate in industry forums. Monitor and communicate relevant security trends and developments. Qualifications & Experience Bachelors degree in Computer Science, Information Systems, Cyber Security, or related field. Minimum 10 years of relevant cyber security experience. Strong knowledge of IT operations (cloud, systems, infrastructure) and security assessment (audit, VAPT, pen testing). Hands-on experience with security products (EDR, WAF, DLP, SIEM, SOAR). Familiarity with frameworks such as ITIL, ISO, PCI-DSS, NIST. Relevant security certifications (e.g., CISSP, CISM, CISA, CEH) preferred. Excellent communication skills, with experience presenting to senior management. Project management certifications (e.g., PMP, PRINCE2) are an advantage. Interested candidate can share their cv at piyali.saha@parkconsultants.in
Posted 1 month ago
1.0 - 6.0 years
1 - 2 Lacs
Vadodara, Savali
Work from Office
Key Responsibilities: 1. Manage and maintain IT infrastructure, including hardware, software, and network systems. 2. Ensure the smooth operation of computer systems, and troubleshoot issues as they arise. 3. Provide technical support to users, either in person or via phone/email. 4. Develop and implement IT policies and procedures to ensure the security and integrity of our systems. 5. Conduct regular system backups and ensure that all data is securely stored. 6. Stay up to date with the latest IT trends and technologies, and make recommendations for improvements to our systems. 7. Collaborate with other departments to ensure that IT systems meet business needs. 8. Manage IT budgets and ensure that all expenditures are properly authorized. Strong technical knowledge of IT systems, including hardware, software, and network systems, Experience with cloud computing platforms, such as AWS or Azure , IT certifications, such as CompTIA A+, Network+, or Security+ , Bachelor's degree in Computer Science, Information Technology, or related field. At least 1 years of experience in IT, preferably in a similar role. Strong technical knowledge of IT systems, including hardware, software, and network systems. Excellent problem-solving and analytical skills. 5. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with IT service management frameworks, such as ITIL.
Posted 1 month ago
5.0 - 8.0 years
11 - 16 Lacs
Bengaluru
Work from Office
Project description Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope. Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, JMS. Methodology is Agile (Scrum). Team setupOracle, Java, QA, Analyst, PM.The virtual team is spread throughout Singapore, India, Kyiv, London, and New York. ResponsibilitiesProcess and resolve Production incidents and User Queries (Incidents/Service Requests) Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs Defect tracking Issues Reproducing Workaround proposal (technical & logical) Communication with technical teams and clients, incl. Dev team collaboration on issue resolution Knowledge base Articles creation Reporting creation Future involvement in deployment SkillsMust have Overall, the role requires 4+ years of experience and basic knowledge of IT systems. Experience with Jenkins, Teamcity, SQL, Shell, Git Experience with Ansible, Nice to have Pega, Kubernetes, Docker, ITIL Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML OtherLanguagesEnglishC1 Advanced SeniorityRegular
Posted 1 month ago
2.0 - 7.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Role & responsibilities Key Responsibilities: *Technical Support: Provide first-line technical support to end-users, resolving hardware and software issues efficiently. *Desktop Management: Install, configure, and maintain Desktop/Laptop operating systems applications ( Windows, Linux & MAC ), and hardware. *Troubleshooting: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals. *System Updates: Ensure all Laptop/desktop systems are updated with the latest patches, security updates, and antivirus software. *User Training: Provide training and support to end-users on various software applications and IT best practices. *Inventory Management: Maintain accurate records of hardware and software inventory. *Documentation: Create and update technical documentation, including user guides and troubleshooting procedures. *Collaboration: Work closely with other IT team members to support network and server infrastructure. Preferred candidate profile
Posted 1 month ago
2.0 - 7.0 years
1 - 4 Lacs
Tiruchirapalli
Work from Office
We are looking for a skilled professional to join our team as an Executive - AR in Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. Roles and Responsibility Manage and resolve accounts receivable issues efficiently. Coordinate with internal teams to ensure accurate billing and payment processing. Develop and implement effective strategies to improve cash flow and reduce outstanding balances. Analyze and report on accounts receivable performance metrics to identify areas for improvement. Collaborate with external partners to resolve payment disputes and enhance overall customer satisfaction. Ensure compliance with company policies and procedures related to accounts receivable management. Job Minimum 2 years of experience in accounts receivable or a related field. Strong knowledge of accounting principles, financial regulations, and IT systems. Excellent communication, problem-solving, and analytical skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in using CRM software and other relevant tools. Strong attention to detail and ability to maintain accurate records.
Posted 1 month ago
2.0 - 7.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Looking for a skilled professional to join our team as a Manager - Service Line in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-7 years of experience. Roles and Responsibility Manage and oversee service line operations to ensure high-quality services. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Provide exceptional leadership and guidance to team members. Foster a culture of continuous improvement and innovation. Job Proven experience in managing service lines, preferably in the CRM/IT Enabled Services/BPO industry. Strong understanding of customer relationship management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills. Experience with IT systems and technologies is desirable.
Posted 1 month ago
3.0 - 8.0 years
5 - 8 Lacs
Hosur
Work from Office
Job TEAL - Business Analyst (IT) at Titan Company Overview: Titan is a leading provider of Automation Solutions in the engineering industry. We specialize in providing cutting-edge technology solutions to our clients in various sectors. Our company is committed to delivering high-quality products and services to our customers, and we are looking for a talented Business Analyst to join our team. Job TitleTEAL - Business Analyst (IT) Job TypeRegular, Full-Time Job CategoryAutomation Solutions DepartmentEngineering LocationHosur, Tamil Nadu, India Additional Parameters: - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Knowledge of IT systems and processes - Experience in the engineering industry is a plus Job Summary: We are seeking a highly motivated and skilled Business Analyst to join our team at Titan. The ideal candidate will be responsible for analyzing business processes and identifying areas for improvement. The Business Analyst will work closely with our IT team to develop and implement solutions that will enhance our automation solutions and drive business growth. Key Responsibilities: - Conduct research and analysis to identify business needs and requirements - Collaborate with cross-functional teams to gather and document business requirements - Develop and maintain project plans, timelines, and budgets - Design and implement IT solutions to improve business processes - Conduct user acceptance testing and provide training to end-users - Monitor and report on project progress and provide recommendations for improvement - Stay updated on industry trends and best practices to continuously improve our automation solutions Qualifications: - Bachelor's degree in Business Administration, Computer Science, or a related field - Minimum of 3 years of experience as a Business Analyst in the IT industry - Proven experience in analyzing business processes and identifying areas for improvement - Strong understanding of IT systems and processes - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Experience in the engineering industry is a plus Join our team at Titan and be a part of our mission to provide innovative automation solutions to our clients. We offer a competitive salary, benefits package, and opportunities for career growth and development. Apply now and become a part of our dynamic and talented team! Work Experience Bachelor\u2019s/Master\u2019s degree Computer Science, Software Engineering, or equivalent Knowledge of Agile Methodology in Frameworks such as Scrum or Kanban Familiarity with ERPs (e.g., Oracle, SAP) and Business Intelligence tools (e.g., Tableau, Power Bi or similar) Strong oral and written communication skills Analytical thinking, problem-solving, and detail-oriented Organizational skills, stakeholder analysis, and risk assessment Resilience, flexibility, and collaboration skills Intermediate level proficiency in MS Office and collaboration tools such as Teams, SharePoint, and Jira Knowledge of ERP(SAP), customs apps, IT/OT Technologies, Network, infrastructure data centre and Analytics. Minimum 8 to 10 years\u2019 experience in manufacturing industry, business partnering and strong understanding of commercial, customer service, distribution business process. Project management experience required. Seasoned communicator and strong collaboration with senior management as well as middle/front line management Strategic thinker and strong transformation leader
Posted 1 month ago
9.0 - 12.0 years
5 - 5 Lacs
Thiruvananthapuram
Work from Office
Job Title: Azure Infrastructure Architect Experience: 7+ Years Industry: Information Technology / Cloud Infrastructure / Consulting Job Summary: We are looking for a skilled and experienced Azure Infrastructure Architect to design, implement, and manage scalable, secure, and resilient cloud infrastructure solutions on Microsoft Azure. The ideal candidate will have a strong background in cloud architecture, infrastructure automation, and enterprise IT systems, with a focus on delivering high-availability and cost-effective solutions. Key Responsibilities: Design and implement Azure-based infrastructure solutions aligned with business and technical requirements. Lead cloud migration and modernization initiatives from on-premises to Azure. Define and enforce best practices for cloud security, networking, identity, and governance. Develop Infrastructure as Code (IaC) using tools like ARM templates, Bicep, or Terraform. Collaborate with application architects, DevOps teams, and security teams to ensure seamless integration. Monitor and optimize cloud infrastructure for performance, scalability, and cost-efficiency. Provide technical leadership and mentorship to junior engineers and support teams. Stay updated with the latest Azure services and industry trends. Required Skills & Qualifications: 7+ years of experience in IT infrastructure, with at least 3+ years in Azure cloud architecture. Strong expertise in: Azure IaaS and PaaS services (VMs, VNets, Azure AD, Load Balancers, App Services, etc.) Azure networking (NSGs, VPN, ExpressRoute, Azure Firewall) Identity and access management (Azure AD, RBAC, Conditional Access) Infrastructure automation (ARM, Bicep, Terraform, PowerShell) Monitoring and logging (Azure Monitor, Log Analytics, Application Insights) Experience with hybrid cloud environments and on-prem integration. Familiarity with DevOps tools and CI/CD pipelines (Azure DevOps, GitHub Actions). Excellent problem-solving and communication skills. Required Skills Azure,Microsoft Azure,Azure Paas
Posted 1 month ago
9.0 - 15.0 years
11 - 16 Lacs
Mumbai
Work from Office
Reporting Structure Reports to Chief Manager - Security Operations Cyber Security Designation Program Lead Threat hunting Education: University degree in the field of computer science Or IT is preferable. However, any graduate with relevant experience and technical certifications in the domain can be considered for the Vacancy. Desired Experience/Exposure Minimum 10 years of experience in a technical role in the areas of Security Operations, Cyber Incident Response with extensive experience performing Threat hunting on IT Systems, Network and Endpoints. With at least 7 years in threat hunting, incident response, or SOC roles. Proficiency in SIEM platforms (Splunk, Sentinel, QRadar, etc.) XDR and EDR tools (CrowdStrike, Carbon Black, etc.). Experience with scripting (Python, PowerShell, etc.) and automating threat detection or hunting tasks. Strong understanding of Windows, Linux, and network protocols. Familiarity with threat intelligence sources and frameworks (MITRE ATT&CK, Diamond Model, Cyber Kill Chain). Ability to proactively find cybersecurity threats and mitigate them. Knowledge about Advanced persistent threats and treat actors, their TTPs. Ability to recognize attack patterns and corelate them with specific threat actors. Ability to obtain as much information on threat behaviour, goals and methods as possible. Knowledge of Analytics platforms for carrying out detailed analytics of obtained telemetry. Industry Financial Domain (Banking / NBFC experience is desirable) Responsibilities Use Various available Security controls and the telemetry data within to conduct proactive threat hunts using a hypothesis-based approach. Coordinate with various stakeholders to obtain the data as required. Conduct proactive threat hunting across systems, networks, and endpoints using a variety of tools and data sources. Analyse large datasets (logs, packet captures, alerts) to identify anomalies, malicious activity, and Indicators of Compromise (IOCs). Develop and test hunting hypotheses based on threat intelligence, adversary emulation, and red team activities. Collaborate with SOC analysts, incident responders, and threat intelligence teams to improve detection rules and response strategies. Create custom detection logic and fine-tune SIEM/EDR alerts. Provide detailed reports and briefings to stakeholders about findings and mitigation strategies. Continuously improve hunting methodologies, automation, and use of threat hunting frameworks (e.g., MITRE ATT&CK). Stay current on emerging threats, vulnerabilities, and cyber-attack techniques. Identify Risks and Threats based on threat hunts undertaken. Communicate with Senior Management and other stakeholders about the findings and to take necessary actions. Work with Security Operations to take the identified anomalies to a conclusion. Prepare monthly reports on threat hunts and able to showcase ROI of the overall threat hunting program. Certifications Security certifications such as GCFA, GCTI, GCIA, OSCP, CEH, or similar. Experience using threat hunting platforms or custom-built hunting environments.
Posted 1 month ago
8.0 - 12.0 years
35 - 40 Lacs
Gurugram
Work from Office
The BusinessApplications Manager will be responsible for overseeing the management,implementation, integration, and optimisation of enterprise businessapplications to support business processes across Finance, Procurement, HR,Treasury, and Sales. The role requires a strong understanding of ERP systems(Oracle Fusion, SAP, Salesforce, etc.), middleware integration (Oracle IntegrationCloud), analytics (Power BI, Anaplan), and cloud-based applications. Thisindividual will play a key role in aligning business application strategieswith organisational goals, ensuring seamless system interoperability, drivingautomation, and supporting business users with best practices. Key Responsibilities 1.Business Applications Strategy Management Define and implement the roadmap for business applications,ensuring alignment with business objectives. Oversee the architecture, integration, and optimisation ofthe business applications ecosystem, as depicted in the proposed architecture. Ensure all applications (ERP, Procurement, Finance,Treasury, HR, etc.) work together efficiently to enhance business operations. Evaluate, recommend, and implement new technologies toenhance system capabilities. 2. ERPEnterprise Systems Management Manage the implementation and optimisation of ERP OracleFusion and related modules (Finance, Procurement, HR, Treasury). Support Salesforce CRM for sales and contract managementworkflows. Oversee Oracle Integration Cloud (Middleware) to ensureseamless data flow across systems. Ensure data integrity and governance in Master Data Layer(Customer Master, Employee Master, Supplier Master, Project Master). 3.Procurement, Finance HR System Oversight Manage and optimise Procurement Cloud (Supplier Portal,Purchase Requisitions, Purchase Orders, etc.). Oversee Payables Receivables Cloud for streamlinedfinancial transactions. Support Financials Cloud for General Ledger, Intercompany,Tax, and Period Close processes. Work closely with HR to maintain and enhance Darwinbox HCMfor Employee Database, Payroll, and TE. 4.Integration Middleware Management Ensure Oracle Integration Cloud effectively connectsvarious applications. Collaborate with IT and third-party vendors to enhancesystem integration. Optimise reporting and analytics layers (Power BI,SmartView, BI Publisher, OTBI) to provide insights into business performance. 5.Reporting, Forecasting Compliance Implement and oversee financial and statutory reporting processesusing Oracle EPM and Anaplan. Ensure tax compliance via Digi GST and Digi TDSapplications. Drive budgeting, forecasting, and allocation processesusing Anaplan. 6.Project Stakeholder Management Act as the bridge between business stakeholders and ITteams to translate business needs into technical requirements. Manage third-party vendors, consultants, and externalpartners for system enhancements and support. Lead cross-functional teams to deliver applicationupgrades, enhancements, and integrations. Provide training and support to business users onapplication functionalities. Key Competencies RequiredSkills Qualifications EducationExperience: Bachelors or Masters degree in Information Technology,Computer Science, Business Administration, or related field. 8+ years of experience in business applications management,ERP implementation, or IT systems architecture. Hands-on experience with ERP systems (Oracle Fusion, SAP,or similar), Salesforce CRM, and Finance/HR applications. Strong knowledge of Oracle Integration Cloud (Middleware)and Data Management. Experience in implementing Power BI, Oracle EPM, Anaplan,or similar analytics tools. TechnicalSkills: ERP Cloud Applications: Deep expertise in Oracle ERP(Fusion) or similar platforms. Middleware Integration: Experience with OracleIntegration Cloud, API management, and data synchronisation. Data Reporting: Familiarity with Power BI, BIPublisher, OTBI, SmartView, and data governance principles. Finance Treasury Systems: Experience managingfinancial applications (Payables, Receivables, Treasury, Tax Compliance). HR Payroll Systems: Understanding of HCM systems likeDarwinbox, Workday, or SAP SuccessFactors. SoftSkills: Strong leadership and stakeholder management skills. Ability to analyse business needs and translate them intosystem requirements. Excellent problem-solving, troubleshooting, and projectmanagement skills. Strong communication and training skills to supportnon-technical users. Ability to manage multiple projects simultaneously and workin a fast-paced environment.
Posted 1 month ago
5.0 - 10.0 years
14 - 18 Lacs
Bengaluru
Work from Office
As a Senior IT Systems & DevOps Engineer, you will be responsible for IT systems, incident, change, and release management. You will ensure the seamless deployment of new releases, maintaining system stability, security, and compliance in a regulated environment. You will collaborate with cross-functional teams, manage stakeholder communications, and drive automation and optimization across cloud-based platforms supporting drug discovery and development. Key Responsibilities: Oversee incident, change, and release management for IT systems, ensuring compliance with regulatory standards. Manage Azure AD (Entra ID) for identity and access management, including authentication flows for internal and third-party services. Implement and advocate DevOps best practices, including CI/CD, automation, and observability across platforms. Collaborate with cross-functional teams to influence architectural decisions and align infrastructure with business goals. Ensure compliance and security within a regulated (GxP) environment, implementing RBAC, secrets management, and monitoring frameworks. Design, develop, test, and document business requirements related to IT systems and infrastructure. Coordinate and perform system management tasks, ensuring alignment with quality and compliance standards. Autonomous review and clarification of business requirements, creation of technical designs, and stakeholder alignment. Manage and optimize cloud infrastructure (AWS & Azure), including cost management and performance tuning. Deploy and manage containerized applications using Docker, Kubernetes, Helm, and ArgoCD (GitOps). Implement Infrastructure as Code (IaC) using Terraform and AWS CloudFormation. Automate workflow and integration using Python and configuration management tools like Ansible. Ensure observability, including logging, monitoring, and tracing with tools like Prometheus, Grafana, ELK Stack, and AWS-native solutions. Participate in compliance activities, including audits, patch management, and cybersecurity initiatives. Provide technical guidance and support for IT systems, assisting users and resolving incidents efficiently. Your Skills & Experience: Must-Have: 5+ years of experience in IT systems management, DevOps, cloud infrastructure, and automation. Strong expertise in Change, Release, Incident, and Problem Management. Hands-on experience with Azure DevOps (project configurations, repositories, pipelines, environments). Strong knowledge of AWS services (VPC, IAM, STS, EKS, RDS, EC2, ECS, Route53, CloudWatch, CloudTrail, Secrets Manager, S3, API Gateway, Lambda, MWAA). Experience with Linux, Windows servers, and Oracle PLSQL. Strong understanding of IT landscapes and a willingness to work on diverse IT systems. Hands-on experience with containerization and Kubernetes (Docker, Helm, ArgoCD). Proficiency in Python scripting for automation and workflow integration. Experience with Infrastructure as Code (IaC) using Terraform and AWS CloudFormation. Strong experience in observability, security, and compliance frameworks, including RBAC, secrets management, and monitoring tools. Global stakeholder management experience with excellent English communication skills (written & oral). Good to Have: Experience in a regulated industry (GxP, Pharma, Life Sciences). Familiarity with Agile ways of working. Knowledge of Next.js, Storybook, Tailwind, TypeScript for front-end development. Experience with PostgreSQL, OpenSearch/Elasticsearch for data management. Familiarity with R and SAS for data analysis and statistical modeling. Understanding of AWS billing practices and cost optimization tools. Why Join Us? Work in a high-impact role contributing to cutting-edge R&D in drug discovery and development. Be part of a multicultural, agile team with high autonomy in decision-making. Exposure to a diverse tech stack combining Azure, AWS, Kubernetes, Python, and CI/CD tools. Opportunities for career growth and skill development in cloud computing, security, and automation. Work in a collaborative and innovative environment with global teams in the US, Europe, and India
Posted 1 month ago
12.0 - 15.0 years
55 - 60 Lacs
Ahmedabad, Chennai, Bengaluru
Work from Office
Dear Candidate, We are hiring an Information Systems Manager to oversee enterprise IT systems and align technology with business goals. Perfect for leaders experienced in IT operations, infrastructure, and team management. Key Responsibilities: Manage daily operations of IT systems, software, and networks Lead system upgrades, procurement, and vendor management Ensure security, uptime, and compliance across all IT assets Develop IT strategy aligned with organizational needs Required Skills & Qualifications: Experience managing enterprise IT systems and helpdesk operations Familiarity with IT infrastructure (servers, networks, cloud services) Strong leadership, budgeting, and communication skills Bonus: Knowledge of ITIL, ISO 27001, or ERP systems (SAP, Oracle) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies
Posted 1 month ago
2.0 - 5.0 years
10 - 15 Lacs
Hyderabad, Bengaluru, Delhi / NCR
Work from Office
We have a requirement of Implementers for our US Based client that is into Execution Intelligence for Complex Infrastructure and Industrial Projects at PAN INDIA LEVEL. Flexibility of Travel to Clients Location for Project Implementation is a must for this role. Our client has a Patented Project Delivery Platform that has been implemented by over 400 clients across the world. The requirements are as under 1) Interact with the client representatives for the ongoing requirements of the project 2) Consistently deliver quality client services and take charge of the project area assigned to him 3) Monitor progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes 4) Demonstrate in-depth technical capabilities and professional knowledge. 5) Past experience in process consulting/ internal audit/ risk consulting shall be preferred 6) Understanding of IT systems, Knowledge of Primavera, ArcGIS, Tilos, Unifier and MS office (MS Excel, PowerPoint, Word etc.) 7) Have the ability to work under pressure stringent deadlines and tough client conditions which may demand extended working hours 8) Willingness to travel to project location for continuous 4 years of time 9) Demonstrate integrity, values, principles, and work ethic. Interview Process - First Round - Technical, Second Round - 2 Hour Aptitude Test, 3rd Final Technical Round Location: Pan India- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
Posted 1 month ago
8.0 - 12.0 years
1000 Lacs
Bengaluru
Work from Office
Overview Analyzes, acquires, installs, modifies and supports complex operating systems, databases, utilities and Internet/intranet-related tools. Responsibilities Develops complex systems programming and systems support activities, such as new or revised program language codes, processing routines and report generators Ensures effective language codes, processing routines, hardware use and use of database management techniques Manages updates to software, such as compilers, link editors, assemblers, OEM utilities, JCL, macros and subroutines Ensures development and reviews of operator and control instructions Manages system and programming tests requiring interfacing of hardware and software Manages programming tasks including program design, program coding, debugging and documentation Prepares feasibility studies and designs tests to determine operating characteristics of software Manages internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions Work may include company-wide, web-enabled solutions. Collaborating with prospective users to understand and anticipate their needs and translate them into product requirements Defining the vision for the team’s product and maintaining a cohesive vision throughout the process Creating a product road map based on this vision Managing the product backlog and prioritizing the tasks based on changing requirements Overseeing all stages of product creation, including design and development Monitoring and evaluating product progress at each stage of the process Working with the product team and end-users to deliver updates and status reports Participating in Scrum meetings and product sprints Qualifications Preferred Education B.E./B. Tech in any streme. Advanced degree preferred Preferred Work Experience (years) Minimum of 8 to 12 years of experience Key Skills and Competencies Strong communication skills to effectively work with others Demonstrated ability to solve end user issues Advanced technical experience Ability to mentor team members Managing complex issues and applying root cause analysis Expert knowledge of applicable IT systems/applications Ability to implement new systems and tools Experience managing IT documentation processes Advanced analytical skills Advanced demonstration of project managing IT solutions Manages in a fast-paced, high growth, rapidly changing environment Demonstrated ability to identify and implement process improvements
Posted 1 month ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
The Product Manager for IBM AI Infrastructure will play critical role in driving the growth of the IBM Infrastructure business. The AI Infrastructure PM lead will partner closely with the AI Infrastructure team as well as the Strategy and Development team teams across the IBM brands. The PM will be responsible for influencing the strategy and offerings for AI across the Infrastructure portfolio. In this role, you will own product management activities in developing and delivering the IBM AI infrastructure market strategy and offerings in conjunction with other product leaders across systems. You will play a role in influencing and driving the teams to deliver AI offerings that will propel IBM in the market. The team will consist of Strategists, technical product managers, product owners focused on IBM AI Infrastructure offerings, platform, and solutions. Required education Bachelor's Degree Required technical and professional expertise Work in close cooperation with the Product Management Executive team, other executives, peers and cross-functional colleagues to meet existing and evolving product and business objectives Provide direction to IBM Marketing to ensure effective messaging and content development. Work with the program management leads to execute and deliver on launches and overall, AI roadmap At least 2 years AI or industry business experience At least 2 years product management experience in IT systems development and/or product (offering) management Experience with Agile Development and Design Thinking 3-5 years of Professional or academic business or Engineering experience. Strong written and oral communication skills Experience speaking with and presenting to customers or business partners, both pre- and post-sales Preferred technical and professional experience Bachelor’s degree in computer science, Engineering or business Experience in AI industry models, particularly Generative AI models Foundational knowledge of data storage and data protection. Foundational knowledge of Power Systems and IBM Z Foundational knowledge of cloud computing and cloud services.
Posted 1 month ago
3.0 - 5.0 years
7 - 12 Lacs
Pune
Work from Office
Position summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization’s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory , Group Policy , and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online , Teams , SharePoint , and OneDrive . Support Azure Active Directory integration, Intune /Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security , including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure , AWS , or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e.g., Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 3–5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required.
Posted 1 month ago
0.0 - 2.0 years
3 - 5 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Job summary : System Analysts need strong analytical skills , problem-solving abilities, and a basic understanding of software development and business processes . If you're looking for a more detailed job description, you can check out this resource. Let me know if you need insights on skills or career growth! Job Title : System Analyst Location : Chennai ,Hyderabad ,Bangalore Experience : 0-2 Responsibilities: Analyse current systems and workflows to identify areas for improvement. Assist in gathering and documenting business requirements. Support the design and implementation of new systems or enhancements. Collaborate with developers and stakeholders to ensure system functionality. Conduct testing and validation of system changes. Qualifications: Bachelors degree in information systems, Computer Science, or related field. Basic understanding of system development life cycle (SDLC). Strong analytical and documentation skills. Familiarity with business process modelling tools is a plus. Effective communication and teamwork skills.
Posted 1 month ago
5.0 - 10.0 years
3 - 7 Lacs
Gurugram
Work from Office
AHEAD is searching for a Virtualization & Compute Engineer to be a part of our Managed Services team. Candidates will be primarily responsible for the overall health and maintenance of virtualization and compute products in our managed services customer environments. Candidates will serve as a valued member of the Managed Services Virtualization team, providing tier2level support for virtualization technologies. The ideal candidate should be eager to learn, customer focused, an effective communicator, self-initiating and able to perform most tasks without direct oversight. Roles and Responsibilities Provide enterprise-level operational support for incidents, problem, and change management activities Investigate and triage technical events and requests needing additional resources Intelligently escalate issues to level 3 engineering Work across technical teams to troubleshoot complex infrastructure issues Work with vendors to resolve virtualization and compute issues Plan and perform maintenance activities Create and maintain detailed documentation Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices Communicate with customers and internal teams with transparency Participate in on-call rotation Complete training and certification as assigned to further skills and knowledge Qualifications Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted) 5+ yrs of experience with Virtualization technologies Experience with VMware vSphere/VVF required Experience with Nutanix AHV preferred Experience with Microsoft Hyper-V preferred 5+ yrs of experience with operational administration of IT systems 5+yrs of experience with performance monitoring tools (LogicMonitor, Elastic, etc.) 5+ yrs of experience with an enterprise ITSM system. ServiceNow preferred Experience with Cisco UCS and Dell hardware systems required Familiarity with Dell PowerFlex/PowerStore/VxRail preferred Operating System skills with Windows and Linux preferred Understanding of PowerShell and PowerCLI. Ability to create and utilize scripts preferred Managed services or consulting experience preferred VMware Certified Professional certification required ITILv4 certification preferred Soft Skills: Technical troubleshooting and problem-solving capabilities Approach projects and problems with a security first mindset Superior customer service and training skills Possess a strong sense of urgency and ability to set priorities Ability to work without direct supervision Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Ability to effectively interact with all levels of business via phone, written communication, and in person Skilled in achieving results in a customer centric environment Self-motivated, able to work in a fast-paced environment
Posted 1 month ago
6.0 - 10.0 years
1000 Lacs
Bengaluru
Work from Office
Overview Solves highly complex business issues and problems with automated systems. Technology Requirements: Strong expertise in Siebel Configuration, Siebel Tools, Siebel Workflow, and Siebel Scripting. Proficient in installing and deploying enterprise-scale Oracle Siebel CRM environments, including Siebel Tools and Developer Web Client setup and configuration. Knowledge of Oracle Siebel Architecture, Administration, and integration, including automated builds, deployment manager, repository import/export, table activation, and object manager maintenance. Responsibilities Manages the development of software-as-a-service (SaaS) and enterprisewide applications associated with the collection, retrieval, accessibility and usage of data for internal department planning and activities Manages mission critical process flows and solutions for business problems Performs complex configuration, setup, and updating of application, including table definitions and access control Manages validity of complex data entered into established tables, fields and system databases Designs extensions and tailored solutions required for aligning packaged applications for business scenarios Builds and produces complex reports using query and flexible reporting tools to meet the requirements of business management and staff Manages set up and user accesses Implements changes in applications development, maintenance and system standards. Provides timely resolution of problems or escalation on behalf of customer Manages complex system upgrades including planning and scheduling, coordination and deploying Manages availability and performance of systems and application environments through proactive as well as reactive analysis and maintenance Leads cross-functional linked teams to address business or systems issues Qualifications Bachelor's Degree required. Advanced Degree preferred 7-10 years of experience in to Siebel CRM Experience into Open UI Development is Mandatory. Strong communication skills to effectively work with others Demonstrated ability to solve end user issues Advanced technical experience Ability to mentor team members Managing complex issues and applying root cause analysis Expert knowledge of applicable IT systems/applications Ability to implement new systems and tools Experience managing IT documentation processes Advanced analytical skills Advanced demonstration of project managing IT solutions Manages in a fast-paced, high growth, rapidly changing environment Demonstrated ability to identify and implement process improvements
Posted 1 month ago
9.0 - 14.0 years
7 - 11 Lacs
Pune
Work from Office
Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses. Your role Lead PLM implementation projects, ensuring alignment with business objectives and technical requirements. Provide hands-on expertise in migrating and mapping in-house applications to the PLM platform. Perform process mapping from PLM and non-PLM systems, ensuring seamless integration and alignment with organizational goals. Act as a bridge between business users and technical teams, facilitating clear communication and mutual understanding. Well versed in Agile and managed Product Owner/Scrum responsibilities Drive Modularization and/or Product Configuration initiatives with new business and IT stakeholders Good to have Business process modelling for As-is and To-be design. Worked in opportunity identification, solution definition of Industrial Metaverse with 3D, AR/VR, and AI/ML applications Your Profile 8-10 years of strong functional knowledge of associated modules and workflows of at least one Product Lifecycle Management suite. Understanding of PLM architecture and/or data models and project management would be an advantage Strong understanding of product lifecycle engineering processes and workflows such as EBOM MBOM transformation. Able to map PLM functional capabilities and link with business processes such as Bill of Material Management, Item/Part Management, R&D Product Design Management, Engineering Change Management, Quality & Compliance Management or Supplier integration. In-depth understanding of Product Data Management and able to drive Product Journey with capabilities in defining PLM Roadmap, Process Design, Value Realization and PLM Maturity Assessment areas Experience eliciting high-level business requirements, documentation of user stories, performing fit gap analysis of requirement vs OOTB functionalities. Experience in creating detailed functional specifications and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases. Skilled in Process Excellence, Data Management, Digital Transformations and shaping end to end Engineering Transformations Familiar with process design and modelling with use of tools such as Visio or ARIS Understanding and application in Digital Twin solutions. Strong understanding of Engineering IT systems and aspects of PLM integration with enterprise applications (ERP/ MES etc. ). Analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions and develop business cases. Ability to work in a rapidly changing environment where continuous innovation is desired. Education Background Bachelor's engineering degree preferably from Mechanical, Automotive, Production, Electronics or Industrial disciplines. MBA / PGDM or equivalent qualification will be an added advantage What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
Posted 1 month ago
5.0 - 10.0 years
10 - 15 Lacs
Mumbai
Work from Office
Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred – MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager
Posted 1 month ago
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