IT Support Specialist

Job Description

Summary of the role: The On-Site IT Support Specialist is a dynamic and hands-on role, vital in ensuring seamless technology experiences for all employees and visitors at our various locations. This position demands a deep understanding of Google Workspace, ChromeOS, Chrome Enterprise browser, and emerging AI technologies, with a focus on providing immediate, effective, and friendly technical assistance. The ideal candidate is a problem-solver, a clear communicator, and passionate about leveraging technology to enhance productivity and efficiency. What you will do: Front-Line Technical Support: Serve as the primary point of contact for on-site technical issues, delivering prompt and professional support to employees and visitors. Hardware & Software Troubleshooting: Diagnose and resolve a wide range of hardware and software problems, including issues with laptops, desktops, printers, mobile devices, and peripherals. System Installation & Maintenance: Install, configure, and maintain computer systems, software applications, and network equipment, ensuring optimal performance and security. User Account Management: Create, modify, and delete user accounts and permissions, upholding data security and access control protocols. Network & Connectivity Support: Troubleshoot network connectivity issues, including Wi-Fi, LAN, and VPN access, to maintain uninterrupted workflows. Google Workspace & ChromeOS Expertise: Provide in-depth support and training on Google Workspace applications (Gmail, Drive, Docs, Sheets, etc.) and ChromeOS, empowering users to leverage these tools effectively. Chrome Enterprise Browser Management: Configure and manage Chrome Enterprise browser settings, policies, and extensions to optimize security, performance, and user experience. AI Integration & Support: Stay abreast of AI advancements and explore opportunities to integrate AI-powered solutions into existing workflows, providing guidance and support to users. Technology Training & Education: Conduct training sessions and workshops on various technology topics, empowering users to maximize their productivity and stay informed about best practices. Asset Management: Maintain accurate inventory records of IT assets, including hardware, software, and licenses, ensuring compliance and efficient resource allocation. Documentation & Knowledge Sharing: Document troubleshooting steps, solutions, and procedures, contributing to a knowledge base that facilitates self-service and team collaboration. What you bring: Bachelor's Degree: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Proven Experience: 2+ years of hands-on experience in IT support, demonstrating a track record of success in resolving technical issues and providing excellent customer service. Google Ecosystem Mastery: In-depth knowledge and experience with Google Workspace, ChromeOS, and Chrome Enterprise browser, including administration, troubleshooting, and user training. Enterprise Mobile and Endpoint Management: Experience in managing mobile devices and endpoints, including smartphones, tablets, and IoT devices, to ensure security and compliance. AI Familiarity: A basic understanding of AI concepts and applications, with a willingness to learn and explore emerging AI technologies. Security & Compliance: Understands core security principles (e.g., encryption, access controls) and relevant compliance standards (e.g., GDPR, HIPAA). Can identify and mitigate security risks and stay informed on emerging threats. Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts in clear and concise terms to non-technical audiences. Interpersonal Skills: Strong interpersonal skills, including empathy, patience, and a customer-centric approach. Problem-Solving Abilities: Exceptional problem-solving and analytical skills, with the ability to diagnose complex issues and develop effective solutions. Self-Motivation: A self-starter with the ability to work independently and proactively identify areas for improvement. Teamwork: A collaborative spirit and willingness to work as part of a team to achieve shared goals. Adaptability: The ability to adapt to changing priorities and thrive in a fast-paced environment. Applications must be submitted exclusively through Execo's official job postings located on the following platforms: Execo Careers Website: https://www.execo.com/careers LinkedIn: https://www.linkedin.com/company/execogroup/jobs/ Indeed: US & Kenya: https://www.indeed.com/cmp/Execo-Group-Inc India: https://in.indeed.com/cmp/Execo-Group-Inc UK: https://uk.indeed.com/cmp/Execo-Group-Inc Philippines: https://ph.indeed.com/cmp/Execo-Group-Inc Singapore: https://sg.indeed.com/cmp/Execo-Group-Inc Naukri: https://www.naukri.com/