661 It Support Jobs - Page 5

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TEs IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations. The role involves providing customer service support and maintenance for virtualized desktops, applications, and mobile devices within the organization. Exposure to various technologies, including VDI (Virtual Desktop Infrastructure), virtual apps, MDM (Mobile Device Management), MAM (Mobile Application Management), Android, iOS, business applications, and cellular services. Responsibilities: Incident and Service Requests: Monitor and review daily incidents and service requests using ServiceNow. Interface with end users/customers regarding requests and incidents. Modify service queues to process incorrectly allocated incidents. System Health and Triage: Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow). Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2). Escalation Management: Act as a liaison for urgent matters and compile necessary data for escalation teams. Team Collaboration: Contribute and assist as required within the team. Global Team Dynamics: Comfortable working during local daylight hours, sometimes independently. Understand when to escalate issues to the rest of the team during their off-hours. Candidate Desired Profile: Demonstrated Ability: Able to undertake the specified responsibilities effectively. Customer Service Mindset: Prioritize customer satisfaction. Legal Eligibility: Legally able to work in the country where the position is based. Technical Awareness: Basic knowledge of PC, Mac, laptops, and remote working practices. Familiarity with operating systems (Windows 10, Windows 11, Mac OSX, RedHat Enterprise Linux). Communication Skills: Competency in written and spoken Business English. Competencies ABOUT TE CONNECTIVITY TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

About NCR Atleos PRIMARY RESPONSIBILITIES Real-time monitoring of network infrastructure to detect and address connectivity issues promptly. Execute routine checks and predefined procedures to ensure the stability and performance of the network. Document incidents, track resolutions, and provide detailed reports to senior team members. Collaborate with cross-functional teams to escalate and resolve complex network problems. Assist in the implementation of network changes and updates under supervision. This job role requires candidates to monitor network and perform Level troubleshooting. Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. S AND UALIFICATIONS Technical Skills: o Good understanding of networking protocols, TCP/IP, and OSI model.o Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc)o Familiarity with ServiceNow ITOM and Incident management will be added advantage.o Ability to troubleshoot basic network issues and follow predefined procedures.Communication Skills: Clear and concise communication to report incidents and escalate problems. Collaborative approach when working with different teams to address network issues.Attention to DetailKeen eye for identifying anomalies and potential network issues. Accurate documentation of incidents and resolutions.Problem SolvingAbility to analyse and resolve basic network problems independently. Willingness to learn and adapt to new technologies and procedures.Educational BackgroundIT Craduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks.Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNAExperienceMinimum 1 year experience in network monitoring or similar roleSoft Skills: Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job Title-Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

We are looking for a seasoned IT Senior Technical Support Engineer-1 with 5 to 8 years of experience in enterprise IT support, HelpDesk and infrastructure operations. This role requires advanced technical knowledge across device and identity management and IT service management using ServiceNow. The ideal candidate will also bring hands-on experience with cloud platforms and enterprise security solutions such as Zscaler, Okta, and SailPoint. Required Skills & Experience: 8+ years of experience in IT support, systems administration, or infrastructure engineering Expertise in: Cloud services (Azure, AWS) Microsoft Intune, Jamf, Office 365 Admin Center, Exchange Okta, SailPoint, Zscaler ServiceNow (ITSM & Asset Management) Maintain Crestron AV, VOIP, LAN, WAN ensuring high availability and performance. Strong troubleshooting skills across software, hardware, and network layers Ability to manage large-scale device fleets and ensure security compliance Preferred Microsoft course: MCSA/MCSE Required skills: Expert knowledge of Windows Client environment, Microsoft Intune, Office365, Laptop/Desktop Hardware troubleshooting skills. Strong problem-solving, communication, and documentation skills. Preferred Education Qualification : Any Graduation. Key Responsibilities: ServiceNow & ITSM: Use ServiceNow to manage IT tickets, incident resolution, service requests, and asset lifecycle tracking Maintain accurate and up-to-date inventory using ServiceNow Asset Management AV & Conference Room Support: Manage conference rooms and ensure seamless AV functionality using Crestron systems Support executive meetings and virtual events, resolving audiovisual and IT issues proactively Integrate AV tools with Microsoft Teams , Zoom, and other communication platforms Endpoint & Device Management: Enrol, manage, and support Windows, macOS, iOS, and Android devices using Microsoft Intune and Jamf Monitor device compliance and health; address non-compliant endpoints Perform remote actions such as device wipe, lock, or reset in the event of loss or compromise Deploy and update enterprise applications across devices Identity & Access Management: Create, manage, and de-provision user accounts and groups using Office 365 Admin Center , Exchange , Okta , and SailPoint Configure and manage mailboxes (user, shared, room, resource), including delegation and access permissions Manage guest access and external sharing in collaboration platforms Troubleshoot and escalate Zscaler access issues and device tracing in coordination with security teams Additional IT Support Duties: Oversee printer environments , VOIP systems , and CCTV infrastructure Lead IT onboarding and offboarding processes, including hardware, access, and account provisioning Provide Tier 2/3 escalation support for global end-users, ensuring timely and professional resolution

Position Purpose Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL and Dynatrace. Understanding of Application architecture. Proactive monitoring using tools such as Dynatrace and Splunk Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Mandatory shell scripting Develop APS jobs on Ansible Tower Implementation of improvements to prevent incidents and maintain accurate documentation Effective problem and change management Automation of tasks and ongoing continuous improvement Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Mandatory Skills: Linux - Certified Ansible Very good level required. Nice to have certification. Oracle, SQL Managing Java application Good to Have: Autosys/MQ Kubernetes Devops/Service now/Dynatrace Strong written and verbal communication skills Good Knowledge on Unix and Oracle, PL/SQL ITIL Process knowledge Ability to work in shifts and flexible hours on holidays and weekends in exigency situations Self-motivated, with strong ability to work both independently and with the team Strong Analytical skills Preferred to have ITIL Certification Prior Knowledge on Application Production Support Knowledge on Payment and Finance domain applications. Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity & Innovation / Problem solving Choose an item. Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

We are seeking a dynamic and proactive IT Executive with 1–3 years of hands-on experience to support and maintain our organization’s IT infrastructure, digital platforms, and technology-driven initiatives. Required Candidate profile The ideal candidate should have a sound understanding of software tools, AI applications, database management, website design, social media integration, and IT asset lifecycle management. Perks and benefits Competitive Salary Annual Performance Bonus

Position Purpose As a part of F&RS, SoFRESH (Support On F&RS) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones. We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics. We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies. Responsibilities Main functions The SoFRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Jurisdiction, the Incident Management and the Data Integrity controls. This is full night shift role which will start from 9.30 PM India time till 6/7 AM India time. From Sunday night to Friday morning or from Monday night to Saturday morning. Main functions: - Pillar 1 - Control Integrity and Data availability - Pillar 2 - Administrate Finance Systems - Pillar 3 - First level of Support for Incident and Request linked to Finance Systems - Pillar 4 - Proactivity in the communication Other functions: - Ensure the high team standard are respected performing recurrent controls - Training in support tasks REQUIREMENTS Qualification and occupational experience Graduate, Engineer in Information Technology / Computer science. 4-6 years of experience in Support (ServiceNow tool exp) Proficiency level of English speaking is mandatory, French will be appreciated IT Skills MS Excel & Mainframe IBM 30XX is a plus. Essential specific requirements Client Care Hands-on experience of systems, interfaces and IT processes investigation Problem solving and action / change management oriented. Ability to work in team mode and support other colleagues in a changing perimeter. Knowledge of BNPP organization and business lines will also be appreciated Strong analytical skills and ability getting a general overview of situations and issues. Good organization skills and commitment to deliver. Ability to manage multiple responsibilities and duties (support on wide system scope) Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise. Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus. Knowledge of financial accounting and management accounting processes, standards, controls and systems. Candidate must have to work in full Night Shift i.e. from 9.30 PM to 6/7AM India time from Sunday night to Friday morning or from Monday night to Saturday morning. Also must work on weekend & Indian holidays depending on requirement. Other Contributions Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage. Effective communication with all stakeholders, End-users & Technical team.

Operations and Administration Support the Global Service Desk with elevated technical and support requirements. Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Preferred candidate profile

Senior IT Support Engineer: Firewall,laptop,printer&network Email&user data backup,,assets taking care,CCTV&Attendance Excellent troubleshooting skills work independently & in a team environment. share your updated resume on hr@wiggles.in

Candidate should have the ability to address IT, Desktop, Network, Printer, Linux systems related issues as IT support Engineer. must aware of troubleshooting steps for IT & Hardware related daily concerns. Contact : 8527738652

Job Description Roles and Responsibilities Quick understanding of technical issues. OS (Windows Client and Server) installation. MS Visual studio, SQL Server database installation. Outlook configuration. Running and sharing regular operation system reports with senior staff. Quick in understanding of technical issues. OS (Windows Client and Server) installation. MS Visual studio, SQL Server database installation. Outlook configuration. Hardware maintenance, troubleshooting and assembling. Hardware cleaning with blower. Conducting regular system audits. Running and sharing regular operation system reports with senior staff. Different software, hardware, printer installation. Preferred candidate profile Must be aware of Windows environments, AD, Outlook, Installation, LAN. Good conflict resolution skills. Ability to multitask, Ability to work in a team, Have good sense of judgment. Good conflict resolution skills Ability to multitask, Ability to work in a team, Have good sense of judgment. Must be Microsoft Certified System Admin (MCSA)

Job Description and Responsibilities: Support customers with technical issues such as account configuration, software setup, and device/software installation, and collaborate with departments to deliver the best customer experience. Guide customers in integrating Stringee's API/SDK into supported systems. Act as the primary point of contact for receiving and addressing customer feedback on technical issues, ensuring timely and transparent communication about ongoing resolutions. Work closely with customers and internal teams (Sales and Product) to troubleshoot issues, manage customer expectations, and deliver optimal solutions. Identify, replicate, and troubleshoot technical issues, especially VoIP services, focusing on SIP and RTP protocols to ensure effective communication solutions. Propose solutions to internal teams to enhance customer experience and address practical usage issues. Prepare instructional materials and technical documentation as required. Requirements: Education: Bachelor's degree in Information Technology, Telecommunications, or a related field. System & Server Administration, Monitoring Demonstrate a minimum of 2 years' experience in IT system administration. Possess solid hands-on experience with Linux server administration (e.g., Debian, Ubuntu,RHEL). Manage database systems effectively, particularly MySQL and MongoDB. Utilize Linux command-line tools (ping, tracert, telnet, network diagnostics) for system operations, including file management and port verification. Apply DevOps practices and work with containerization technologies (Docker) and orchestration platforms (Kubernetes) is a strong plus. Implement system monitoring and alerting solutions, with experience in Prometheus and Grafana considered advantageous. Network & Security Manage network infrastructure including firewall, switch, and storage devices. Demonstrate in-depth understanding of networking protocols and standards: TCP/IP, HTTP/2, HTTP/3, DNS, UDP, SSH. Apply basic knowledge of VoIP technologies, specifically SIP trunking and related protocols; ability to troubleshoot VoIP issues is a plus. API Integration & Testing Work with RESTful APIs, understanding HTTP methods, authentication Mechanisms, and API response structures. Conduct API testing using Postman or similar tools. Skills: Customer-oriented mindset Strong problem-solving abilities. Strong communication skills. Ability to work under pressure and manage multiple tasks simultaneously. Fluently in Hindi and proficient in English. Remuneration package: Income: 8-10 Lacs PA Performance Bonuses: Based on work performance, including annual and holiday bonuses... Advancement Opportunities: Positions such as Team Leader, Manager and more. Work Environment: A young, dynamic, and creative environment that supports employee development. Professional Training: Continuous professional skills improvement training. Learning Opportunities: Exposure to new technology and innovation. Employee Engagement: Participate in hangouts, picnics, vacations, and other team activities. Working Conditions: Working hours: Full-time. Working hours are from 9:30 AM to 6:30 PM, with a 1-hour lunch break from 1:30 PM to 2:30 PM. Work one Saturday each month on the first week. Location: Mumbai, in-office. Contact: Address: 402, Kosha Kommercial Komplex, Primal Nagar, Malad East, Mumbai - 400097 Email: careers@stringee.com

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606557106 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

- Provide technical support for computer hardware, software, and network issues - Troubleshoot and resolve technical problems via phone, email, or in-person - Install, configure, and maintain computer systems, software, and peripherals

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9606523804 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Job Description We are hiring a Help Desk Associate IWMS Implementation to join our dynamic workplace technology team. You’ll be part of a growing team delivering Integrated Workplace Management System (IWMS) solutions to enterprise clients across geographies. Key Responsibilities Provide L1 support for IWMS users across channels (calls, emails, ticketing tools). Troubleshoot basic system issues and escalate unresolved problems. Support onboarding/offboarding tasks, system configuration, and data updates. Track, manage, and report user issues with accurate documentation. Work closely with implementation and product teams to assist during go-lives. Monitor system tasks and generate basic reports as needed. Preferred Skills (Good to Have) Excellent communication and interpersonal skills. Good documentation and time management skills. Ability to work in night and rotational shifts (mandatory). Prior exposure to IWMS platforms such as Archibus, Planon, or TRIRIGA. Familiarity with tools like Jira, Zendesk, ServiceNow, etc. Understanding of ITIL practices and service desk workflows.

Qualification : Any Graduation Batch : 2017-24 Passed outs Exp:0 to 5yrs Work Under Third party or Direct Payroll in Top MNC Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai/Bangalore Salary : 15-45k CT : Bala 7305455719 Required Candidate profile Looking for Hardware Network Engineer Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS location Chennai/Bangalore Interested Candidate CT-7305455719 TC

Job Role: We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity. Requirements: BS degree in Information Technology, Computer Science or equivalent Proven working experience in enterprise technical support, IT support or as a technical engineer Deep knowledge in the product that the technician is supporting. Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills

About the Role: We are seeking a dedicated professional with a comprehensive understanding of FLTs and a solid foundation in Basic Network related knowledge . The ideal candidate will demonstrate a Proactive approach , effectively support users remotely by being hands on to assist remotely to users , and possess basic knowledge on POS systems. They should be enthusiastic about taking up new projects and excel as a problem solver . Key Responsibilities: • Maintain expertise in FLTs and demonstrate practical understanding in related fields. • Apply Basic Network related knowledge to troubleshoot and support system issues. • Display a Proactive approach with a hands on method while assisting remotely to users . • Leverage basic knowledge on POS to facilitate system support and overall management. • Embrace opportunities to engage in new projects as they arise. • Utilize strong problem solver skills to address and resolve technical challenges. • Employ fundamental understanding of LAN cabling and crimping issue identification . • Integrate knowledge on MDM to support relevant processes. • Demonstrate hands-on proficiency with excel to prepare, analyze, and publish reports effectively. • Conduct weekly store visits for regular system health check-ups as part of the overall scope of work.

The IT Support Team Manager within Backbaud Corporate IT is a hybrid roe, providing eadership to direct reports and technica support, incuding compex troubeshooting and customer support for the companys endpoints. This roe is aso accountabe for managing oca vendors that service Backbaud. The roe coaborates cosey with the IT Support System Engineering teams to ensure exceent system support. What You Do Peope Management Responsibiities Coach and manage IT support staff on KPIs, customer focus, knowedge management, and reated activities. Provide deveopment opportunities for team members. Faciitate team meetings and training sessions. Manage performance reviews and provide constructive feedback. Foster a coaborative and positive team environment. Endpoint Support Assist with in-office support needs, incuding ive support requests (in-person, phone, and chat). Support for endpoints (Desktop environment, VDI, mobie devices). Hardware maintenance, instaation, troubeshooting, and evauation for use cases. Desktop software instaation and troubeshooting. Desktop image depoyment and maintenance. Configure, insta, maintain, and repair various endpoint products (PCs, MACs, scanners, printers, periphera devices). Mobie device management. Understanding of Microsoft Entra ID, Microsoft MFA, and physica authentication tokens (e.g., Yubikey technoogy). Experience in IT service management processes (Request Fufiment, Incident management, Change management). Endpoint Management Responsibiities Ensure compiance with Standard Operating Procedures (SOP) and Service Leve Agreements (SLA). Coordinate preventive maintenance and service programs for endpoint devices. Provide Service Desk escaation support. Anayze probem trends, determine root causes, and make recommendations to the team and management. Conduct compex troubeshooting and root cause anaysis. Knowedge Management Appy Knowedge Centered Soutions (KCS) methodoogy to daiy incident management. Create new knowedge base artices based on customer incidents. Edit and update current knowedge base artices. Coaborate with appication support to deveop new knowedge for the team. Other Skis: IT management experience with office moves or new office setups. Vendor management experience, interfacing with third-party vendors to ensure agreed-upon services are fufied. What you' bring 10 years reevant professiona experience, 5 years or more manageria experience In-depth knowedge of Windows OS and MS Office suite products. Experience with Appe operating systems and mobie devices. Experience with ServiceNow or other ticket tracking software. Soid experience in ITIL service management processes, with practica knowedge in Service Transition ifecyce processes. CertificationsA+, Net+ recognized. Must have experience managing 3rd party service deivery vendors. Abiity to work fexibe hours as required by business priorities Stay up to date on everything Backbaud, foow us on Linkedin, X, Instagram, Facebook and YouTube Backbaud is proud to be an equa opportunity empoyer and is committed to maintaining an incusive work environment. A quaified appicants wi receive consideration for empoyment without regard to race, coor, reigion, gender, gender identity or expression, sexua orientation, nationa origin, physica or menta disabiity, age, or veteran status or any other basis protected by federa, state, or oca aw.

Job Description: Essential Job Functions: Should be skilled in following: Working experience of Finacle Menu Options (CBS Version 7. 0. 25, UBS version 10. 2. 18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Working Experience of Core Banking Solutions and Banking IT support Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis Working experience on Service Management/ Ticketing Solutions Working experience as Delivery Lead in similar Project Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Overview: The IT Support Manager is responsible for overseeing and managing the IT support operations, ensuring that end-users experience minimal disruptions to their IT services. This role involves leading a team of IT support professionals, managing day-to-day support activities, coordinating troubleshooting efforts, and ensuring the effective delivery of IT services to meet business requirements. The IT Support Manager will work closely with various teams across the organization to align IT support services with organizational goals. Key Responsibilities: Leadership and Team Management: Lead, mentor, and manage a team of IT support engineers and technicians. Ensure timely resolution of IT support tickets, emails, and issues. Foster a collaborative and efficient work environment, focusing on continuous improvement. Develop and implement training programs for the team to stay up to date with new technologies. Incident and Problem Management: Oversee incident management processes, ensuring swift resolution of critical issues. Proactively identify and resolve recurring IT problems to improve long-term service delivery. Manage escalations and ensure efficient handling of high-priority issues, customer escalations, responding emails. Network management, Linux / Windows server administration, Radware configuration, IIS Management, IT infrastructure, Disaster recovery activities, Security, Performance Monitoring, Patch Management Service Delivery and Performance: Monitor the performance of IT systems and infrastructure to ensure optimal availability and reliability. Ensure adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Conduct regular reviews of IT support metrics and implement corrective actions when necessary. Process Improvement: Identify opportunities for automation and process improvement within IT support operations. Develop and implement best practices for IT support to improve efficiency and reduce downtime. Continuously assess and update support processes to align with changing business needs. Vendor Management: Manage relationships with third-party vendors and service providers, ensuring that services are delivered as per agreements. Negotiate contracts and SLAs with vendors to ensure quality support and competitive pricing. Budget and Resource Management: Assist in budgeting and forecasting for IT support resources and tools. Ensure proper allocation of resources to meet operational needs. Cross-functional Collaboration: Collaborate with other IT departments (Infrastructure, Networking, Security, etc.) to ensure seamless integration of IT systems. Partner with business units to understand their IT support needs and provide solutions. Reporting and Documentation: Prepare and present reports on IT support activities, performance, and areas for improvement to senior management. Ensure comprehensive documentation of IT support processes, incident resolutions, and user manuals. Scripting: Knowledge of scripting languages (e.g., Python, PowerShell, Bash) for automating system administration tasks. Compliance and Governance: Understanding of IT compliance standards and frameworks such as ISO 27001, GDPR, or HIPAA. Qualifications: Bachelors degree in information technology, Computer Science, or a related field. A masters degree or ITIL certification is a plus. 8+ years of experience in Development IT Customer support, with at least 3 years in a managerial position. Strong technical knowledge of Development, Database, IT infrastructure, systems, and support tools. In-depth understanding of ITIL processes, incident management, and service desk operations. Proven experience with IT service management software and ticketing systems (e.g., ServiceNow, Jira). Strong leadership skills with the ability to inspire and manage teams. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work in a fast-paced environment. Work Environment: Full-time role Occasional on-call support may be required. Some travel may be required to various business locations or vendor sites. Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Troubleshoot Desktop/Laptop/Workstation Hardware as well Network issues. Handling Tickets, Managing Assets and Inventory data. Responsible for local procurement of IT Assets & accessories. Provide support and troubleshooting as an when required. Required Candidate profile BE/MCA/Msc IT with 3+ years of experience as System Admin / IT Admin executive. Must be good at Networking, System Configuration and troubleshooting. Job opening is based near Vadodara.

JOB DESCRIPTION Client Telephonic Support Renewal Reminders Payment Follow-up Invoice Generation Help in installation of Email for client via Phone, Email or AnyDesk Good communication skills Qualification :Any Graduate B.com, BA Preferred

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811