661 It Support Jobs - Page 26

Hiring for Technical role - Microsoft Process • Location- Gurgaon • Salary upto 8.4 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Radhika on 9891663444 for more information Required Candidate profile Good communication skills with knowledge in technical support Whatsapp Radhika on 9891663444 for more information Perks and benefits Certification from the company and Both side cabs

IT Support Specialist Summary Apply Now Vijayawada Full-Time 2-4 years Industry IT/Technical Support Responsibilities Provide Level 1 and 2 support for IT issues. Install, configure, and maintain IT equipment and software. Troubleshoot network, hardware, and software issues. Document IT procedures and maintain knowledge bases. About The Role Provide technical support to end-users and resolve IT issues. The role involves troubleshooting hardware, software, and network problems and ensuring smooth IT operations across the organization. Qualifications Provide Level 1 and 2 support for IT issues. Install, configure, and maintain IT equipment and software. Troubleshoot network, hardware, and software issues. Document IT procedures and maintain knowledge bases. Skills Strong troubleshooting skills for hardware and software. Knowledge of Windows and Linux operating systems. Understanding of networking concepts and protocols. Excellent communication and customer service skills.

Job description Qualifications and Experience: Any Bachelor's degree, Information Technology, or a related field (or equivalent work experience). 2-3 years of experience in an IT support role. Proven experience in troubleshooting hardware, software, and basic networking issues. Hands-on experience with operating systems (Windows), MS 365 Apps for Enterprise, and other common business applications. Familiarity with Active Directory, Entra ID or other user management system Basic understanding of network protocols (TCP/IP, DNS, DHCP). Excellent problem-solving and analytical skills. Strong communication (both verbal and written) and interpersonal skills. Excellent customer service orientation and a proactive approach to problem resolution. Ability to work independently and as part of a team. Strong organizational and time management skills. Preferred Skills (Optional): IT certifications (e.g., Microsoft Certified Desktop Support Technician). Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Management). Knowledge of remote desktop tools. Experience with mobile device management (MDM). Basic scripting skills (e.g., PowerShell, Bash). Familiarity with ITIL framework. Responsibilities: Technical Support: Provide first and second-level technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues. Diagnose and resolve technical problems efficiently and effectively. Escalate complex issues to senior IT staff or external vendors when necessary. Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system. Follow up with users to ensure their issues are resolved to their satisfaction. Hardware and Software Management: Install, configure, and maintain computer hardware (desktops, laptops, peripherals), operating systems (Windows), and standard software applications. Troubleshoot hardware failures and coordinate repairs or replacements. Manage software installations, updates, and licensing. Assist with the setup and maintenance of printers, scanners, and other office equipment. User Account/Mailbox Management: Create, modify, and disable user accounts in Active Directory or other relevant systems. Manage user access and permissions to network resources and applications. Create/Modify Mailboxes, Distribution lists Access/Permission management Network Support: Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN). Assist with the configuration and maintenance of network devices (routers, switches, firewalls) under the guidance of senior network engineers. IT Documentation: Create and maintain clear and concise IT documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures. IT Asset Management: Assist with the inventory and tracking of IT assets (hardware, software licenses). Security Awareness: Adhere to company security policies and procedures. Educate users on basic security best practices. Report any suspected security incidents. Project Assistance: Assist senior IT staff with IT-related projects, such as system upgrades, migrations, and deployments.

Req ID: 322422 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate -C1/C2 Certified to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technology

Req ID: 300588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceDesk Senior Rep - ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN). Answers the customers' contacts via agreed channels and record reported issues. Identifies issues, apply fixes and investigate root causes using processes & industry knowledge Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance Acts as coach & an escalation point for less experienced colleagues Ideally University education, preferably technical degree or Microsoft certifications Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus Experience of providing Hybrid (Office and Remote) IT support Excellent communication and customer service skills This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.) Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment Help Desk, Information Technology, Consulting, Technology

- Lead IT and networking function & to work independently and responsibly - Troubleshoot network connectivity issues - Handle firewall, endpoint security, access control, mail access, CCTV etc - Provide L2/L3 support for system and network issues

Areas of Responsibilit y: IT Support for remote sites Provide L1/L2 technical support and resolve user issues. Troubleshoot issues related to IT infrastructure and end user applications. Support the Windows compute environment. Virtualization VMware, Hyper-V Configure and manage IT infrastructure devices, Router, network switches, APs, server and storage Ensure uptime, performance, and availability of IT services. Implement patches, updates, and security fixes. Monitor and maintain firewalls, routers, and VPNs. Support & maintain AD Infrastructure. Management of LAN/WAN cable connectivity Provide wired/wireless connectivity for all network devices to the core network WAN Circuit management. Conduct vulnerability assessments and ensure security compliance. Implement cybersecurity best practices (endpoint protection, identity access management). Document incidents, resolutions, and SOPs. Use ITSM tools (ServiceNow, Zendesk) for ticketing and workflow management. Develop scripts for system automation. Desired Experience: User & System Support - Assist internal teams and ensure smooth IT operations. Infrastructure Management - Maintain servers, networks, data centers and cloud services. Networking: Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching. Incident & Problem Resolution - Monitor and resolve technical issues. Security & Compliance - Implement security measures and ensure compliance with policies. Automation & Optimization - Improve system performance through scripting and automation. Training & Support: Providing guidance and training to end-users or junior engineers. Documentation: Creating technical documentation, SOPs, network diagrams. Team Collaboration: Working cross-functionally with developers, support teams, etc. Qualification & Experience: 4-8 years of experience with strong technical and functional experience in hands on application support, administration, configurations, enhancements, and project work. BCA/B E, B Tech, Degree in a technical field or equivalent practical experience. Capabilities Should have good communication skills, be self-motivated, quality and result oriented Strong Analytical and Problem-Solving Skills

Troubleshoot Desktop/Laptop/Workstation Hardware as well Network issues. Handling Tickets, Managing Assets and Inventory data. Responsible for local procurement of IT Assets & accessories. Provide support and troubleshooting as an when required. Required Candidate profile BE/MCA/Msc IT with 3+ years of experience as System Admin / IT Admin executive. Must be good at Networking, System Configuration and troubleshooting. Job opening is based near Vadodara.

I hope this email finds you well! We have an opening for IT Support Specialist Sr. at Telus Digital, Gandhinagar, Gujarat. Please find below the key responsibilities, qualifications, and expectations for this role, we believe your background and experience align well with what we're looking for, and we'd love for you to review it in detail. Job Description: Role: IT Support Specialist Sr. Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: Rotational Flexible Shift (including Night shift) Position Overview: The Desktop EUC Support Specialist is responsible to provide first line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards. Roles and Responsibilities: This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization. Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others Physical and Remote Support To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to inquiries from internal clients and help them resolve any hardware or software problems. Support users in the use of computer equipment by providing necessary training and advice. To perform changes on distro lists and organizational units within G-suite To complete updates, patches, and software deployments. To perform VLAN Changes Serve as the main POC for any IT related activities happening in the site or sites under their scope Keep adequate IT Asset management controls for the assets under their responsibility. About Telus Digital: Telus Digital is the operating name of Telus International Inc., a Canadian technology company. TELUS (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. TELUS's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS Community Boards have provided $5.1 million in funding to grassroots charitable organizations since 2011. TELUS India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS India has four sites -- two in Noida and one in Bengaluru, and one we are in process of setting up our shared service center in Gandhinagar. Learn more at: www.telusdigital.com If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details : Role Name Email ID Number Alternate Number Gender Married (Yes / No) Total Exp (in Years) Relevant Exp (in Years) Current Employer Designation Notice Period Current Shift Time: Reason for Change CCTC (Fixed) + Variable ECTC (Fixed) Current Location Hometown Location Comfortable with Job location: Current Interviews: Current Offers: Highest Edu: Any Certifications: Comfortable with job shift timings: Interview availability (Video): Looking forward to hearing from you

Responsibilities: 1) Job involves knowledge and management of Server, server node configuration, Backup system, firewall and resolution of network related issues, troubleshooting, Management of ERP, Resolving Erp related issues. 2) Knowledge and management of E-mail domain, EPBX system, CCTV, maintenance and management of all IT related assets, (including mobile handset and connection, internet connection, etc.) 3) Responsible for billing system of mobile bills, internet bills, Biometric system management and maintenance, Employee portal, Vendor management, resolution of internet related issues, biometric system related issues, ISO documentation. Desired profile of the candidate : Graduate in Computer stream / MCSE certified with 3 - 5 years of experience. Immediate joiners preferred. He / She should have a pleasant personality and should have excellent verbal & written communication skills. He / she should be well versed in MS Office & other basic computer skills. Working knowledge of ERP will be preferred. Highly motivated and result oriented and should able to multi-task and meet deadlines. Tree Years - Five Years in Construction Industry.

Key Responsibilities Team Leadership & Development : Manage and mentor the IT support team, providing guidance, training, and performance evaluations to ensure a high-performing support function. Service Desk Management : Oversee daily operations of the IT help desk, ensuring prompt and effective handling of support requests and incidents. Policy & Procedure Implementation : Develop and enforce IT support policies and procedures to standardize operations and improve efficiency. Performance Monitoring : Track key performance indicators (KPIs) such as response times, resolution rates, and user satisfaction to assess and enhance support services. Vendor & Asset Management : Manage relationships with external vendors, oversee procurement of IT equipment, and maintain accurate records of IT assets. User Support & Training : Provide high-quality technical assistance to users, including training sessions to enhance their understanding of IT systems and tools. Security & Compliance : Ensure IT support practices comply with organizational security policies and relevant regulations, addressing vulnerabilities proactively. Documentation : Maintain comprehensive documentation of support processes, configurations, and procedures for reference and continuity.Jobed.ai+2CompTIA+2Octo Telematics+2BizIT Solutions Ireland Qualifications & Experience Experience : Minimum of 4 years in IT support roles, with at least 2 years in a managerial or supervisory position. Essential Skills Technical Proficiency : Strong understanding of IT systems, networks, hardware, and software applications. Leadership : Proven ability to lead and develop a team, fostering a collaborative and productive work environment. Problem-Solving : Excellent analytical skills to diagnose issues and implement effective solutions. Communication : Strong verbal and written communication skills to interact with team members, stakeholders, and vendors. Customer Service Orientation : Commitment to delivering high-quality support and ensuring user satisfaction.Jobed.ai+1BizIT Solutions Ireland+1 Role & responsibilities Whatsapp Your Resume at 9910008177 email- hiring@buniyad.com or call at 9999064584

Withum is a place where talent thrives - where who you are matters. Its a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business. Under the overall supervision of the Senior IT Services Manager, the Senior Service Technician of WithumSmith+Brown (WSB) requires advanced knowledge and experience in solving firm-wide Team Member technology issues and more advanced knowledge of hardware, software, networking and support as well as service processes or procedures. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Any one Senior Technician role includes all the expected Experienced Technician responsibilities and also include all the duties listed below for this position. To perform this job successfully, an individual must be able to perform each essential duty of the position effectively, efficiently and repeatedly with minimal oversight. May assist in overseeing and coordinating service staff activities and services if needed Provides assistance and training to other Service Technicians in solving more advanced Team Member problems and inquiries Refers problems and inquiries to more experienced technical staff or leadership, if necessary, once all due diligence is performed Provides basic through advanced training to Team Members as needed Analyzes and verifies statistical information within the ITSM tool to ensure the accuracy of reports and data integrity Maintains ITSM KB of problems and accompanying resolutions and utilizes the Service staff to research and solve problems Acts as a subject matter expect on no less than 2 of our primary support product lines Seek and create opportunities of growth through automation, innovation and process improvement Assists IT leadership and other IT technical staff in developing departmental and Service guidelines and operating procedures Establishes priorities on Service tickets based on established departmental guidelines and procedures Creates and administers new Team Member accounts, passwords, and privileges/rights as assigned and directed by system administrators Acts as a liaison between all IT verticals Better than working knowledge of Video Conferencing and Audio-Visual hardware and applications PERFORM EXPECTED SERVICE TECHNICIAN RESPONSIBILITIES: Responds to Team Member questions and inquiries via telephone, email, web and other communication methods in a timely manner Enters, assigns and tracks service requests in the ITSM system Refers service issues to IT leadership Provides technical support and works with team members to resolve Team Member hardware and software problems or questions including computer hardware and software and enterprise system software Provides professional, courteous, prompt and accurate support and solutions to Team Members Communicates, analyzes and troubleshoots Team Member problems and provides proper solutions or remedies Properly documents problem tickets into the ITSM System Assists other IT technical staff in providing Team Members feedback and support Updates Service database information Follows up and communicates ticket information to Team Members when appropriate Performs computer imaging and installation as needed Follows Service departmental guidelines and operating procedures Work closely with other IT staff to acquire additional technical and nontechnical knowledge Performs other related duties as required Requirements: Minimum 4 years working experience in related support service field. Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment. Strong working knowledge of but not limited to Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook Associate degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware. Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement. Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff. Must be able to work extended hours when required. Ability to lift up to 50lbs. Experience working in a public accounting, or other professional services, firm a plus. Willingness to travel to remote offices as needed. Website: www.withum.com Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

Hardware and Software Issues: Diagnosing and resolving problems with computers, peripherals (printers, scanners, etc.), operating systems and software applications. Remote Troubleshooting: Providing technical support remotely, guiding users through solutions, and using remote access tools to diagnose and fix issues. User Assistance: Answering user inquiries, providing guidance, and ensuring users can effectively utilize their computers and software. Help Desk Support: Responding to user tickets, logging issues, and escalating problems when necessary. Hardware and Software Installation: Setting up new hardware, installing and configuring software, and ensuring compatibility. Equipment Maintenance: Maintaining and upgrading hardware and software to ensure optimal performance and security. Inventory Management: Tracking hardware and software assets, managing licenses, and ensuring compliance. Network Connectivity: Troubleshooting network issues, ensuring users have access to necessary resources, and maintaining network security.

Job Summary: The Systems Support Specialist is responsible for providing help desk systems support to clients within the company multiple regions including India, Singapore, and the Middle East Role & responsibilities Serve as the initial point of contact for troubleshooting software, laptop/PC hardware, printing and phone problems in a multi-site Active Directory environment. Generate and manage service desk tickets for problems and work to resolve the issues in a timely manner. Provide phone and in-person support to users in the areas of e-mail, Files/Folders, standard Windows and MAC desktop applications, and other in-house applications. Prepare new laptops and desktops for deployment to offices and mobile units in the field. Support users by installing, configuring, and deploying software packages on company hardware. Responsible for ongoing maintenance, management and tracking of company owned hardware and software. Provide IT training for new NEP employees. Provide backup systems administration support for multi-server, multi-location IT infrastructure. Ensure IT security at all times Other duties as assigned. Preferred candidate profile Technical or Bachelors degree in CS, IT, Engineering or equivalent experience. 2+ years of PC support experience, combination of education and experience will be considered Experience with PC configuration/ upgrades and repairs Must have experience supporting Microsoft and MAC operating systems and applications Experience with supporting Microsoft Office suite of applications Knowledge of troubleshooting network issues (LAN/WAN) Knowledge of UNIX (variant) operating systems preferable Understanding of IP Phones and video conferencing desirable Knowledge of deployment tools like MDT or SCCM preferable Knowledge of PowerShell scripting highly desirable Lifting and moving of hardware and other equipment as required Ability to establish priorities, work independently and proceed with objectives without supervision. Ability to handle and resolve recurring problems Exceptional Customer Service Experience Strong communication skills written and verbal Excellent time and task management Strong attention to details. Team builder with excellent interpersonal skills Ability to deliver superior service and build lasting relationships by demonstrating NEPs Core Values: Innovative, One Team, Passion and Integrity.

Greetings from Infosys BPM Ltd., We are hiring candidates for Microsoft and XBOX Service Desk Gaming Support in Hyderabad Location. Please walk-in for interview on 10th May 2025 at Hyderabad Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. If interested, please click on the below link and register yourself for the walkin drive. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-213733 Interview details: Interview Date: 10th May 2025 Interview Time: 10.00 AM till 1:00 PM Interview Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad. Building number - 4, 1st floor Aryabhata conference room Landmark- Nearby ISB college Please find below Job Description for your reference: Job Location: Hyderabad Skill - Service Desk Gaming Support Experience - 1 - 4 Years Skills Needed: Excellent communication skills Troubleshoot and resolve technical issues promptly in Gaming process is mandatory International voice and chat technical experience Address billing-related inquiries, including payment processing, refunds, and subscription management Provide detailed information on subscription plans, game titles, and additional offerings. Guide users through troubleshooting steps and self-help resources. Aware of current role SLA and Metrics handled. Provide technical assistance to customers via voice or chat. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts are mandatory. Responsibilities: Need to trouble shoot technical queries of Gaming and Billing related Address billing-related inquiries, including payment processing, refunds, and subscription management. Assist customers in setting up and configuring gaming device hardware and software. Skills and Qualifications: Customer-Centric Attitude Passion for helping customers and resolving their issues Patience, empathy, and active listening skills Technical Proficiency: Familiarity with gaming consoles, games, and services. Ability to troubleshoot common technical problems. Communication Skills: Clear and concise verbal and written communication. Ability to explain technical concepts to non-technical users. Problem-Solving Abilities: Analytical mindset to diagnose and resolve issues effectively. Adaptability to handle diverse customer scenarios. Team Player: Collaborate with colleagues and cross-functional teams. Willingness to learn and stay updated on console related developments. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR.

The Opportunity: Avantor is looking for a dynamic, forward-thinking, and experienced Senior Service Desk Engineer who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation let's talk As a member of the IT Operations group, reporting to the Team Lead of ServiceDesk, the Senior ServiceDesk Engineer is responsible for providing advanced IT support and assistance to end-users within the organization. This role involves troubleshooting and resolving hardware, software, network-related issues and mentoring junior team members, managing complex incidents, and contributing to process improvements. The ideal candidate will have strong technical skills, excellent communication abilities, leadership qualities, and a customer-focused approach. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Provide in-house IT support to end-users via Phone, Email, and Chat. Diagnose and resolve: 1: Virtual physical desktop support problems. 2: Hardware issues (printer, iPhone/Android configuration and other peripheral devices) 3: Software (outlook configuration, OneDrive, OneNote, other MS applications.,) 4: Network related issues (VPN, WIFI etc.,) QUALIFICATIONS (Education/Training, Experience and Certifications) Bachelor's degree in science/engineering/computer applications. A+/N+, Microsoft certification is an added advantage. 5+ years of proven experience in providing support to business users on PCs, Printers, and end-user applications. Optimistic attitude and tech-savvy. Multi-tasking abilities time bound performance. Excellent communication skills and knowledge of the fundamental operations of commonly used software, hardware, and other equipment. Ability to diagnose and resolve basic technical issues. Flexibility to work in night shifts. Experience with remote desktop applications and help desk software. Flexible to work in Shifts in 24/7 Support environment. KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently) Strong understanding of IT systems, hardware, and software. Familiarity with common IT service management (ITSM) tools and software (ServiceNow hands-on is an added advantage). Knowledge of ITIL (Information Technology Infrastructure Library) best practices for IT service management. Ability to communicate effectively with end-users and stakeholders. Ability to multi-task, troubleshoot, and adapt to changing environment. Excellent customer service skills and a customer-focused mindset. Empathy and patience when dealing with users' technical issues and concerns. Strong communication skill. Analytical and problem-solving skills to diagnose and resolve complex technical issues. Understanding of IT security principles and practices. Continual Improvement and Innovation. Ability to work independently and prioritize multiple work streams. Ability to prioritize multiple high priority support requests. Ability to manage and resolve complex technical incidents. Proactive approach to identifying and implementing process improvements. Ability to work independently with minimal supervision. Capability to manage full operations independently during weekends. Active participation in and support of hyper care during new implementations and onboarding of new applications. Install applications and updates through SCCM. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication, and customer support. Administer and support user accounts on AD, Office 365, and business-critical applications (SAP, Salesforce, QlikView, etc.). Correctly log Incidents, categorizing and prioritizing them in line with process, and follow-up till closure. Properly route incidents to resolver teams for out-of-scope issues and maintain an updated knowledge base repository. Identify and prioritize incidents requiring immediate/urgent attention. Coordinate problem tickets with internal teams, acting as POC for liaising with business users and the resolver teams. Handle Identity access management requests through Requests. Identify and suggest possible improvements to procedures. Adhere to company policies and consistently achieve KPI targets defined for the process. Ensure compliance with relevant regulations, standards, and policies related to IT service management, security, and data privacy. Adhere to Avantor's policies, procedures, rules, and guidelines, and actively integrate the company's core values into daily operations. Ensure prompt response to Priority Incidents as per SLA requirements and promptly address critical Incidents. Mentor and support junior ServiceDesk engineers, providing guidance and training as needed. Lead and manage complex technical incidents, ensuring timely resolution and effective communication with stakeholders. Develop and implement best practices and standard operating procedures for the ServiceDesk team. Conduct regular reviews of incident logs to identify trends and recommend proactive solutions to prevent recurrence. Can work independently with minimal supervision, demonstrating the ability to manage tasks and resolve issues autonomously. Manage full operations independently during weekends, ensuring continuity of service and effective issue resolution without additional oversight. Actively participate in and support hyper care during new implementations and onboarding of new applications, ensuring a smooth transition and addressing any issues that arise promptly.

We have an urgent opening for IT Helpdesk Engineer position with our esteemed client manufacturing automobile parts MNC at Pune- Khed location. Designation / Department - IT Help desk Qualification - IT graduate Experience - 6 to 8 years Candidate Profile - Male / Female Interested Candidates can mail your updated resume at unihr02@gmail.com Position: IT Helpdesk Engineer (Work from home basis) Job Description: We are seeking a motivated and technically skilled Helpdesk Technician to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring the smooth operation of our IT systems and services. This role requires a strong understanding of Office 365, ticketing systems, and various IT support tools. Key Responsibilities: Provide first-level support for Office 365 applications, including Outlook, Teams, and other Office suite tools. Manage and resolve tickets using our ticketing system (e.g., Redmine). Assist users with email-related issues and configure anti-spam settings. Assist in the configuration and maintenance of Office suite applications. Troubleshoot and resolve technical issues related to hardware and software. Document and track issues, resolutions, and follow-up actions in the ticketing system. Collaborate with other IT team members to ensure timely resolution of issues. Provide excellent customer service and maintain a high level of user satisfaction. Assist users with remote VPN connections. Help users manage FIDO2 authentication. Required Skills and Qualifications: Basic understanding of Office 365 applications and services. Experience with ticketing systems, preferably Redmine. Knowledge of email systems and anti-spam configurations. Ability to configure and support Office suite applications (Outlook, Teams, etc.). Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.

Job Title: Lead IT Infrastructure & Support Company: 91 Springboard Business Hub Private Limited Office Location: Mumbai/Delhi NCR Position Description: 91 Springboard is seeking an experienced and highly skilled Head of IT Infrastructure & Support to lead the organizations IT infrastructure, technical support, and IT operations and requires experience in designing, implementing, and maintaining cutting-edge technology infrastructure while ensuring top-tier technical support for both internal teams and external members. The ideal candidate will drive innovation, optimize systems for performance, and implement best practices to ensure the reliability, security, and scalability of all IT systems across 91 Springboard’s coworking spaces and managed offices. As the Head of IT Infrastructure & Support , you will be responsible for overseeing all aspects of IT systems, networks, cloud infrastructure, and technical support services. Key Responsibilities: 1. IT Infrastructure Management Network Design & Optimization: Lead the design, implementation, and optimization of the entire network infrastructure for coworking spaces, including WAN/LAN, SD-WAN, VPN, routing, and access points. Ensure high availability, redundancy, and performance of all network systems. Cloud Infrastructure: Manage and optimize cloud environments (AWS, Azure, Google Cloud), ensuring efficient use of cloud resources, cost management, and secure configurations for both internal and member-facing services. Data Center & Servers: Oversee on-premises server and storage systems, including virtualization, backup systems, and disaster recovery (DR) planning to ensure business continuity. Wi-Fi & Peripherals: Manage enterprise-grade Wi-Fi systems, network devices (routers, firewalls), end-user devices (laptops, desktops, peripherals), and AV systems for events and conference rooms. 2. IT Security & Compliance Network Security: Implement and continuously improve security measures to protect the IT infrastructure, including firewalls, IDS/IPS, endpoint protection, access control systems and CCTV solutions. Cybersecurity Risk Management: Lead the implementation of security protocols to mitigate vulnerabilities, ensuring the protection of sensitive business and member data. Ensure compliance with regulatory standards such as ISO 27001, GDPR, and SOC 2. Incident Response & Disaster Recovery: Oversee the development and execution of incident management procedures, ensuring swift and effective responses to IT security incidents. Lead post-incident analysis and implement improvements to prevent future incidents. Compliance & Audits: Ensure compliance with internal policies, industry regulations, and best practices. Support internal and external audits for network, cloud, and security compliance. 3. IT Operations & Technical Support Management Support Services Management: Lead the IT support team to ensure effective troubleshooting, resolution of technical issues, and timely service delivery. Ensure high levels of customer satisfaction for both internal employees and coworking members. Incident & Problem Management: Oversee IT incident management processes, ensuring that major incidents are effectively handled, root cause analysis (RCA) is performed, and follow-up actions are implemented to prevent recurrence. Support Process Optimization: Continuously evaluate and enhance IT support processes to improve response times, service quality, and issue resolution. Implement automation tools to streamline support workflows. Service Level Agreements (SLAs): Ensure that SLAs for IT support services are met consistently. Develop and manage KPIs to track the performance of IT support operations. 4. Vendor Management & Procurement Vendor Relations: Manage relationships with key IT vendors, service providers, and consultants to ensure service quality, cost-effectiveness, and adherence to contracts and SLAs. Contract Negotiation: Negotiate contracts with vendors, ensuring optimal pricing, terms, and service level agreements. Oversee renewals and extensions of existing contracts. Procurement Management: Lead the procurement process for IT assets, including hardware, software, cloud services, and network equipment. Ensure the efficient use of resources and manage budgets to optimize costs. 5. IT Strategy, Planning & Execution IT Strategy Development: Work closely with senior leadership to develop and execute the organization’s IT infrastructure strategy. Align IT initiatives with business goals and the needs of the coworking spaces. Technology Roadmap: Develop and maintain a technology roadmap to drive innovation, ensuring that the infrastructure remains cutting-edge and capable of supporting future growth. Project Management: Lead and oversee the planning, execution, and delivery of key infrastructure projects, ensuring they are completed on time, within budget, and in line with business requirements. Manage cross-functional teams to ensure project success. 6. Workplace Technology & Member Experience Coworking Space Technology: Ensure the availability and performance of all technology systems supporting coworking environments, including digital signage (Raspberry Pi), AV setups for events, conference rooms, and meeting areas. Member-Facing Technology: Optimize the technology experience for members, including ensuring fast and reliable Wi-Fi, member services platforms, and support for customized IT requirements. Technology Innovation: Continuously explore and implement innovative solutions that enhance the coworking experience, such as smart office technologies, IoT devices, and automation solutions. 7. Budget & Cost Management IT Budgeting: Develop and manage the IT infrastructure and support services budget, ensuring alignment with business goals and financial constraints. Cost Optimization: Analyze IT costs and identify opportunities for cost savings through Qualifications & Experience: Education: Bachelor's or Master’s degree in Engineering (Computer Science/IT) or related field. Experience: 12+ years in IT infrastructure and support, with at least 5 years in a senior leadership role. Proven experience in managing IT infrastructure for large-scale organizations or coworking spaces. Technical Expertise: The ideal candidate will have expertise in networking (routers, switches, firewalls, SD-WAN, VPNs), cloud platforms (AWS, Azure, Google Cloud), and virtualization (VMware, Hyper-V). They should also have a strong background in network security (firewalls, IDS/IPS, endpoint protection) and experience with data centres, server infrastructure, and disaster recovery. Proficiency in IT service management (ITIL) and leading IT projects (e.g., network upgrades, cloud migrations) using methodologies like PMP or PRINCE2 is essential. A solid understanding of SaaS and software lifecycle management is also required. Preferred certifications include AWS, Azure, Google Cloud, Cisco, and security certifications like CISSP or CISM. This role suits a technically skilled leader who can drive innovation while ensuring security and operational efficiency.

EXPERIENCE: Candidate with 6 months to 1 year IT experience of back-office support / Network Support Engineer will be preferred. ROLES AND RESPONSIBILITIES: Candidate should have hands on experience with IT back-office support Must follow documented steps to resolve the issue or escalate back to Lead Have experience in working in shifts for IT back-office support work. Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Performing network maintenance and system upgrades Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the companys security team Day to day documentation of configuration made on various devices Prompt communication with users, service providers, and internal team members WORKING HOURS: • Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. • Rotational shift of 9 hours. Timing - 8 AM to 5 PM, 4 PM to 12 AM and 12 AM to 9 AM.

Total Exp : Freshers/Min 1 Years Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO ) Location : Bangalore. Venue_ Wipro Corporate Office, Wipro Gate(Mori Gate), Doddakannahalli, Sarjapur Road, Bengaluru, Karnataka, 560035. Dates - 8th, 13th & 15th May 2025. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 1 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Desktop support for Windows OS 10/11, Mac OS, MS Office & Outlook configuration Install OS, patches & firmware; troubleshoot hardware issues Manage laptop & printer maintenance; configure DHCP & LAN Manage incidents & requests VIPs/ Event support

Handle day-to-day IT support tickets related to desktops, laptop, mobile devices, printers, and peripheral hardware Troubleshoot and resolve issues with Windows OS, basic software applications, network connectivity, and user access Administer and manage Active Directory, user access controls, system privileges, and security Manage VLAN configuration and monitoring, supporting network segmentation and troubleshooting Perform routine preventive maintenance of IT hardware and support IT asset inventory management Coordinate with vendors for warranty replacements, hardware procurement, and service requestsSupport IT onboarding/offboarding activities such as system provisioning, email account setup, and asset allocation Provide first-level ERP support including user access, basic troubleshooting, and coordination with functional/technical teams for escalations Maintain IT documentation including issue logs, user guides, and SOPs

IT Support Executive for an MNC in Navi Mumbai L1/L2 support with hands on experience 5 days working Pl share updated CV to careers5.righthire@gmail.com

Provide IT support to QC, Production, AD, and Engineering departments for daily operations, audits, and validations. Coordinate and support CSV (Computer System Validation) activities for software, lab instruments, and manufacturing systems. Administer and manage Active Directory, user access controls, system privileges, and security as per IT GMP requirements. Support and manage IT infrastructure and applications in controlled environments including LIMS, CDS, EMS, BMS, SCADA, and MES. Prepare and maintain documentation like IQ/OQ/PQ protocols, SOPs, Risk Assessments, and Audit Trails. Liaise with QA and regulatory teams to ensure compliance with 21 CFR Part 11, GAMP, EU Annex 11, and Data Integrity requirements. Monitor and maintain backup, disaster recovery plans, and data archival systems for critical GMP systems. Provide first-level ERP support including user access, basic troubleshooting, and coordination with functional/technical teams for escalations.