674 It Support Jobs - Page 19

Role Overview We are looking for a highly driven and experienced business development leader who can independently generate leads, build relationships, and close deals across various service domains. This role is for someone who lives and breathes growth, has a global business outlook, and a strong professional network. Key Responsibilities Identify, pursue, and convert new business opportunities across national and international markets. Independently generate leads and build a qualified sales pipeline. Build strategic partnerships and onboard clients for services including: Branding & Performance Marketing Digital Marketing & PR Website & Mobile App Development AI-based Solutions IT Support & Consulting Develop and execute client acquisition strategies aligned with company goals. Attend industry events, client meetings, and networking sessions to build presence and rapport. Collaborate closely with internal teams to align client needs with service offerings. Provide regular updates on sales activities, forecasts, and performance metrics. Ideal Candidate Profile Proven track record in IT & digital services business development. Strong international exposure and a solid professional network. Demonstrated success in selling services related to: Branding, Marketing & Digital Campaigns Web & Mobile Application Development AI-driven Solutions and IT Support Self-starter with a growth-oriented mindsetcan generate leads and close deals independently. Strong communication, negotiation, and presentation skills. Team player who can work collaboratively with delivery and leadership teams. Willing to travel domestically and internationally as needed.

Must have 1 Yrs exp in Service desk (Voice/chat) Skills- IT Service desk/IT Support/Tech Support/International Bpo/Technical Helpdesk Bangalore CTC-4LPA+50K Allowances Graduate 5 Days working Us Shifts 2 Way cabs Contact- 6205633155(jaspreet)

!!Hiring for CMM5 Level Organization!! Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.Ensure timely resolution of escalated support requests Required Candidate profile Designation: Desktop Support L1 Experience:1+ Years Location: Rajkot Contact: snehapawar@peshr.com/7021769496

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS scores through effective resolutions * Collaborate with teams on process improvements * Provide exceptional support within SLA's

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service Operations Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. Troubleshoot system or application problems, identifying the root cause and implementing effective solutions. Collaborate with cross-functional teams to resolve complex technical issues and improve system performance. Document and maintain accurate records of client interactions, technical issues, and resolutions. Stay up-to-date with the latest industry trends and technologies to continuously enhance your technical skills. Contribute to the development and improvement of support processes and procedures. Assist in training new team members and sharing knowledge with colleagues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Customer Service Operations. Strong understanding of IT support principles and best practices. Knowledge of troubleshooting techniques for software and hardware issues. Familiarity with remote desktop tools and ticketing systems. Excellent communication and interpersonal skills to effectively interact with clients and team members. Ability to prioritize and manage multiple tasks in a fast-paced environment. Analytical thinking and problem-solving abilities to quickly identify and resolve technical issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

IT Support & Infrastructure Specialist Location: Salt Lake, Sector V, Kolkata Full-Time | Onsite (with flexibility) About the Role We're looking for a versatile and driven IT Support & Infrastructure Specialist to join our dynamic cross-regional team supporting three fast-growing, tech-forward organizations: The Client, Quantech, and Quatred Arts . You'll be stepping into a foundational role, helping shape IT operations, infrastructure, and security practices across ~100 users in Kolkata, Toronto, and remote locations . This is a hands-on, high-ownership opportunity where you'll lead implementation and day-to-day management of Microsoft 365 (with Entra ID/Azure AD) , endpoint security via Intune & Defender , and office network troubleshooting while also building documentation and IT support systems from the ground up. Role Scope & Focus 70% : Infrastructure, Security & Cloud Operations 30% : Hands-on IT Support & End-User Services What You'll Do IT Support & Hardware Management Set up, configure, deploy, and troubleshoot laptops (Windows, macOS, Linux), desktops, and mobile devices. Provide responsive support to in-office and remote users across hardware, software, and connectivity issues. Manage IT inventory, procurement, and lifecycle. Network Administration Resolve Wi-Fi and cabling issues in the Kolkata office. Assist with maintaining routers, switches, and access points. Monitor and improve internal network performance. Microsoft 365 & Endpoint Security Administer Entra ID/Azure AD, Exchange Online, SharePoint, Intune, Teams, and Defender. Manage user provisioning, licensing, and endpoint security policies. Implement security improvements aligned with CIS framework . Security & Infrastructure Projects Lead security implementation and operational improvements (CIS-aligned). Contribute to vulnerability management and endpoint hardening. Work closely with local and global teams to roll out best practices. Process & Documentation Set up ITSM/ticketing tools and maintain internal documentation. Build scalable internal IT processes from scratch. Standardize IT onboarding/offboarding procedures. Collaboration & Communication Collaborate 12 times/week with Canadian counterparts (1-hour overlap). Partner with India team leads on planning and daily support needs. Who You Are Experienced in cross-platform IT environments (Windows/macOS/Linux) Hands-on with Microsoft 365 admin (Entra ID/Azure AD is a must ) Knowledgeable in networking (TCP/IP, DNS, DHCP, VPN) Familiar with CIS or similar security frameworks Skilled in using Intune , Defender , and scripting (PowerShell, Bash, Python) Comfortable building systems and processes from the ground up Customer-focused, proactive, and organized Passionate about IT—whether through certifications, home labs, or side projects Nice-to-Haves Certifications: CompTIA A+/Network+/Security+ , Microsoft 365 , CCNA Exposure to small/mid-sized companies and IT operations at scale Basic familiarity with Azure (VMs not required), or DevOps tools Prior experience setting up ITSM tools (Freshservice, Jira, etc.) Why Join Us? Be a key architect of our IT systems and security posture Own and drive infrastructure for a global team Collaborate with highly motivated peers in Canada and India Build processes that truly make a difference from day one Work in a fast-paced, supportive, and innovation-driven environment Apply Now If you're excited about owning IT operations and infrastructure in a hands-on, high-growth environment— we would love to hear from you . Please share your resume and any relevant certifications or project links.

Role & responsibilities Collaborate with Educational Institute stakeholders to gather, analyze, and document processes and requirements. Document business rules, data models, and system workflows. Provide training to users and support their participation in deployments and implementations. Actively participate in user acceptance testing (UAT) activities. Collaborate with development teams to ensure accurate implementation of requirements. Monitor project progress, identify risks and issues, and propose solutions for successful project delivery. Preferred candidate profile Strong communication and stakeholder management skills. Excellent problem-solving and decision-making abilities. Ability to handle multiple projects and meet tight deadlines. Proactive, self-motivated, and detail-oriented.

Position Name: Service Desk Engineer Reporting LocationGurugram Working locationGurugram SUMMARY OF POSITION AND OBJECTIVES: As an IT Support Specialist, your primary responsibility, will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user support requests, and escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Job description: Be able to identify, diagnose and resolve both reoccurring and unique issues where there may not be any written instructions Be forward thinking, looking for ways to increase productivity, efficiency and identifying process improvements Must have excellent time management, prioritization, and organization skills Ability to handle multiple projects, customers, and tasks at the same time as youll be working in a fast-paced environment Have a basic understanding of ITIL conceptsIncident, Major Incident, Service Request, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. Create written documentation to share knowledge with others, and be able to write this documentation in a step-by-step format from beginning to end without omitting steps Act as a single point of contact for your customers and be a liaison between them and the rest of the organization Provide timely, first contact resolution (FCR) to technical support issues while following company standards and procedures Ensure all fields within the ticket are populated accurately with the customers name, location, site, phone, categorizations, short description and a full body of notes including documenting what ultimately solved the issue and how you did it Basic troubleshooting and ability to provide guidance for remote repair when possible, of hardwaredesktop, laptop. Setting up new workstations for new joiners. Basic troubleshooting and repair of on premise and cloud-based Microsoft products including O365, MS Teams, OneDrive, SharePoint, Azure, Exchange and Windows OS. Basic knowledge of Active Directory, DNS, DHCP, Group Policy as well as support for such things as setting up or repairing access to network folder and file shares, setting up network printing, scan to email configurations, etc. Basic support for VPN and remote access, Citrix, thin clients, VMWare or equivalent Support for File-Xchange, Bomgar & Remote Desktop Familiarity with network connectivity, TCI/IP, Firewalls, Vlans, Ethernet, etc. Must be willing to spend the time necessary for continuous self-education Report to your group leader any issue that could significantly impact the business Triage/Escalate, if needed, unresolved problems to a higher level of support Perform special projects as assigned/required Provide occasional on-call support Must be willing to work 24x7x365 Other duties as assigned Must be ready to work in shifts, rotational shift-based environment. What we offer: A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast-growing organization. A chance to become part of a highly motivated international team of professionals. In a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (Subject to geographic mobility). QUALIFICATIONS AND EXPERIENCE REQUIRED: Profile description Service desk Engineer providing support for the IT needs of the organization. Requirements: 0 to 1years of Help Desk/Service Desk Support 0 to 2 Years of Desktop Support increasing responsibilities Good Knowledge Management 0 to 1years of ServiceNow (or equivalent ITIL Incident tracking) Good Communication skill Qualifications Bachelor Of Science

Technical Support Apprentice We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . Role Overview: Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success. Key Responsibilities Act as the first point of contact for corporate/enterprise customers of Trellix. Handle real-time voice calls and portal cases and respond in a timely manner. Work in a team with assorted expertise. Update customers on progress of their cases on a regular-basis. Leverage team members expertise to deliver resolutions to customers in a timely manner Maintain a friendly, open, approachable, positive attitude. Willingness to work in 24x7 rotational shifts (including night shifts) is a must. Technical Skills Basic understanding of Microsoft Windows technology with some exposure to Server operating systems. Basic networking knowledge. Beginner level knowledge on Linux is preferred. Knowledge of computer security procedures and protocol. Exposure to security concepts is an advantage. Communication Skills Excellent verbal & written communication skills is a MUST. Be able to effectively communication with global customers over phone & email.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9606557106 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Key Responsibilities: Provide first-line support to internal staff via phone, email, or in person. Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices. Install, configure, and maintain operating systems, software, and IT equipment. Monitor and maintain local area networks (LAN), internet connections, and related equipment. Manage user accounts, passwords, and access permissions in Active Directory and other systems. Assist with onboarding and offboarding processes, including setting up workstations and accounts. Maintain accurate documentation of IT systems, support requests, and resolutions. Coordinate with vendors and external support services when necessary. Support remote work setups including VPN, remote desktop, and collaboration tools. Ensure data security and perform regular system backups. Preferred Skills: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). Basic knowledge of scripting or automation tools (PowerShell ). Understanding of cybersecurity principles and data privacy regulations. Experience supporting cloud-based environments (Azure, AWS, Google Workspace).

IT support & System Administration Provide technical support: hardware, software & network issues Troubleshoot system & network laptops, printers, LAN/WAN, routers Maintain IT inventory, system backups & user accounts Ensure Data security Required Candidate profile Install, configure systems & applications Ensure Data security, antivirus updates & regular system health checks experience with Windows/Linux OS, networking & common IT tools Troubleshooting

Candidate should have the ability to address IT, Desktop, Network, Printer, Linux systems related issues as IT support Engineer. must aware of troubleshooting steps for IT & Hardware related daily concerns. Contact: 8527738652

SUMMARY Hiring now for service desk role for Bangalore location, Salary up-to 7 LPA Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Requirements Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad With cab facilitates.

Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools.

About Company:- CrystalVoxx Ltd, a KPO providing end to end service in Revenue Cycle Management (RCM), Credentialing, Medical Coding, Medical Transcription, Virtual Assistance to doctors / providers in US Healthcare Industry. Job Description: Location:- Ahmedabad Shift:- Night Shift (5:30 PM to 2:30 AM) Working Days:- Monday to Friday Roles & Responsibilities: IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on VMware. Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Support business continuity and disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. System documentation Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Advanced Desktop Troubleshooting Office 365 administration and Microsoft Exchange 2013 and higher administration Windows Server Management and administration Required Key skills: Thorough Knowledge about firewall & security Excellent in English Communication MS Office, Internet Interpersonal and query resolution skills

What Youll Do: Provide first-level technical support for desktops, laptops, printers, and basic networking Troubleshoot hardware and software issues for internal teams Set up and configure user accounts, email clients, and security tools Maintain an updated inventory of IT assets Collaborate with senior IT personnel on upgrades and system enhancements Ensure timely issue resolution to minimize downtime Who You Are: Bachelors degree in IT, Computer Science, or a related field 0–1 year of experience in a technical support/helpdesk role (internships included) Basic knowledge of Windows OS, networking, and hardware troubleshooting Strong communication and interpersonal skills Eager to learn and grow in a fast-paced environment Bonus Skills (Nice to Have): Certifications: CompTIA A+, N+, etc. Experience with remote support tools Interest in scripting (PowerShell, Bash, etc.) What’s in It for You? Hands-on experience with real systems and tools Supportive and collaborative team culture Growth opportunities and mentorship Exposure to modern technologies Competitive salary with performance-based rewards

Job Description: We are hiring a Desktop Support Executive who is passionate about IT support and eager to start or grow their career in the field of hardware, networking, and desktop support. Key Responsibilities: • Provide basic desktop support to users for hardware and networking issues • Troubleshoot and resolve technical problems related to desktops, laptops, printers, and internet/network issues • Perform routine checks, system updates, and escalate unresolved issues as needed • Coordinate with internal teams to ensure prompt resolution of support requests • Maintain records of issues and support provided

Job Title: IT Support Engineer Location: Pune Experience: 2 to 5 Years Email to Apply: career@geon-energy.com WhatsApp to Apply: 7777038115 Job Summary: We are looking for a skilled IT Support Engineer with 25 years of experience to join our team in Pune . The ideal candidate will be responsible for providing technical support across hardware, software, networking, and system-related issues, ensuring smooth IT operations. Key Roles & Responsibilities: Provide technical support for desktop systems, software, and hardware issues. Install, configure, and maintain Operating Systems (Windows/Linux) and other IT tools. Manage and maintain Office 365 and Microsoft Teams . Provide support for hardware and software troubleshooting . Conduct regular data backups and ensure data recovery processes are in place. Handle network-related tasks, including Naas (Network as a Service) and basic network troubleshooting. Monitor and manage antivirus consoles and ensure system security compliance. Provide support and maintenance for CCTV systems . Coordinate with vendors for hardware replacements or escalated issues. Maintain documentation for IT procedures and support activities. Work collaboratively with the System Administrator and other departments to ensure IT systems run efficiently. Required Skills: Hands-on experience in hardware and software support Good understanding of networking concepts Knowledge of OS installation and system configuration Experience with data backup & recovery tools Familiarity with Office 365 and Microsoft Teams Basic knowledge of CCTV system operations Understanding of Antivirus console management Strong communication and problem-solving skills Why Join Us? Growing energy sector company with innovative solutions Supportive team and learning-oriented environment Opportunities for growth in IT infrastructure and cybersecurity Interested candidates can share their updated CV at: career@geon-energy.com Or WhatsApp on 7777038115 Best Regards, Pranit Shegokar Trainee - Talent Acquisition Geon Energy

Work Location : BangaloreGrade : A1-A2Shift : Rotational ShiftS Description: o Acknowledge, analyse, and validate incidents triggered from correlated events through SIEM solutiono Acknowledge, analyse, and validate incidents received through other reporting mechanisms such as email, phone calls, management directions, etc o Collection of necessary logs that could help in the incident containment and security investigationo Escalate validated and confirmed incidents to SOC Leado Undertake first stages of false positive and false negative analysiso Understand the structure and the meaning of logs from different log sources such as FW, IDS, Windows DC, Cisco appliances, AV and antimalware software, email security etc o Open incidents in ITSM Platform to report the alarms triggered or threats detected Analyst should properly include for each incident on SIEM all details related to the logs, alarms and other indicators identified in accordance with the intervention protocol and the SLA o Track and update incidents and requests based on client s updates and analysis resultso Report infrastructure issues to the IT support team o Other duties related to the position Essential Skillso Knowledge and hands-on experience in the management of McAfee EDR, CrowdStrike, ENS, DLP, CASB and other security productsoExperience in Security Information Event Management (SIEM) tools like LogRhythm and McAfee, creation of basic co-relation rules, and administration of SIEMo Should have expertise on TCP/IP network traffic and event log analysiso Knowledge of ITIL disciplines such as Incident, Problem and Change Management Expectations:o Exp 0-4 years SOC Engineer will be responsible for monitoring, reporting, and escalating events to our SOC Managero The primary function of this position is to monitor the analytics tools, perform alert management, and initial incident qualificationo This role reports to the SOC Managero Bachelor s degree with Cybersecurity as a majoro Joining time / Notice Period: Immediate joiningo Shift Timings: Rotational Shifts (100% working from Bangalore office)

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role Responsive is looking for an ambitious IT expert for our open IT Support Specialist position. Your job will be to provide technical support to maintain the organization s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. Essential Responsibilities Provide technical assistance with computer hardware and software Resolve issues for staff via phone, in person, or electronically Log bugs and enhancement requests Perform hardware and software installations, configurations and updates as needed Create and maintain tips and tricks solutions for online database and web site Provide introductory on-line & classroom training for company products Resolve technical issues in a timely manner using available resources within the company Education Under graduation in computer science or Management Information Systems (MIS) is required. Experience 2-5 years of proven experience in IT support or a related field. Expertise in troubleshooting and supporting Windows 10/11, Linux, and Mac OS operating systems. Hands-on experience with troubleshooting hardware issues on desktops, laptops, and peripherals. Strong understanding of network configurations, including troubleshooting basic network connectivity issues. Proficiency in Asset Management Systems, with the ability to track hardware inventory and manage asset lifecycles. Basic knowledge of Mobile Device Management (MDM) and security concepts, with a focus on endpoint security. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Knowledge, Ability & Skills Excellent problem-solving skills and keen attention to detail. Customer-service-oriented with strong interpersonal skills. Ability to work both independently and as part of a team. Ability to learn quickly and adapt to new technologies. Proactive attitude with a willingness to take on new challenges.

Job Title: Assistant I - IT Global Service Management Summary: Job Description Summary Provide first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Management team for Momentive. Be the main face of IT Service provided to the organization Responsibilities Include: Key Tasks and Deliverables: Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI s Pro-actively identify and communicate potential bottlenecks, problems and operational adjustments that improve the stability of IT operations. Identify key areas and support knowledge management based on IT Incidents and Service requests. Per requirements support IT projects and initiatives for testing, validation and document creation. Drive skillset improvement, knowledge sharing and intergroup training within the IT Service Desk to drive continuous service improvement (SME structure). Position Objectives: Effectively resolve IT Incidents and IT Service requests submitted by Momentive end-users based on defined troubleshooting scripts, best practices and available knowledge management articles. Primary contact person for first line Incident resolution, knowledge sharing, coordination and communication of information required to be shared with IT Service Desk Analysts. Qualifications: The following are required for the role Key Metrics (KPIs): First call resolution, Abandon call rate, Customer Satisfaction surveys Key Relationships: Internal: End-users, Senior IT management, 2nd and 3rd line IT support groups and their manager. External: Software vendors and service providers. Third parties that host applications for Momentive across the region. Accountabilities: Primary contact person for first line Incident resolution & Service Request fulfillment Knowledge sharing, coordination and communication of information required to be shared with IT Service Desk Analysts Provide main input for knowledge management opportunities Accountable to ensure adherence to IT policies and processes. Minimum Qualifications Must be fluent in Microsoft Office Outlook, Excel, Word, PowerPoint, and, Visio and Project; Atleast 6 months of year of IT Service Desk experience Preferred Qualifications Professional IT service management certifications preferred (ITIL) Educational Requirements Bachelors degree related to Computer Sciences What We Offer: At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution About Us: Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer s products forward products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law . An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations . Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

Responsibilities: * Provide technical assistance for Company's Software solutions through phone, email & chat support. * Collaborate with development team on Software issues. * Visit Customer site for Software implementations

Role & responsibilities; Knowledge of Hardware & Networking Laptop & Desktop Assemble & Disassemble. Knowledge of LAN & WAN Network. Network Printer, CCTV, Biometric Knowledge of Domain, VPS & Dedicated Server Handling. SEO & Website Maintain. Remotely Provide IT Support. Centralized Backup & Asset Management. Vendor Handling & Maintain Data with Tracker

Candidate will be responsible for providing technical assistance & support related to computer systems, hardware, software, network infrastructure. This role is crucial in ensuring minimal downtime and optimal performance for all IT-related services