674 It Support Jobs - Page 16

Preferred Skills: • Experience with ERP systems and manufacturing processes. • Certifications in SAP Business One, Salesforce, or SQL Server are a plus. • Implement and customize SAP Business One to meet organizational needs. • Analyse existing business processes, identify bottlenecks, and optimize workflows in SAP Business One. • Provide training and ongoing support to ensure effective system utilization • Manage HRMS software to streamline HR processes. • Provide technical support and training for HRMS users • Provide technical support for hardware and software issues • Diagnose and resolve technical problems with desktops and peripherals. • Maintain documentation of support procedures and user guides • Create and implement SQL database operations and structures. • Assure SQL availability, security, and database performance. Qualifications: • Bachelor& degree in Information Technology, Computer Science, or a related field. • Minimum of 1 to 3 years of experience in application engineering or a similar role. • Proficiency in SAP B1, HRMS applications, SQL Server, Salesforce, and desktop support. • Strong problem-solving and analytical skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team

Daily ticket assignment: 5-6 tickets per day. Responsible for collecting devices from warehouse and visiting respective client sites for onsite part replacement and issue resolution. Must follow standard processes and documentation protocols for ticket closures and hardware replacements.

Key Responsibilities:Provide first-line support to internal/external users via phone, email, or in-person. Diagnose and resolve hardware, software, and networking issues on desktops, laptops, and mobile devices. Install, configure, and maintain operating systems, applications, and IT infrastructure. Set up new user accounts, manage permissions, and configure devices. Maintain and monitor systems, networks, and security tools. Escalate unresolved issues to appropriate internal teams or external vendors. Document technical issues and solutions in the helpdesk or ticketing system. Assist with IT inventory management and asset tracking. Support deployment and upgrade projects for software and hardware. Ensure compliance with IT policies, procedures, and best practices. Experience: Minimum 1 year in IT technical support Skills: Knowledge of system/network troubleshooting

Essential Qualifications : Any Graduate, preferably bachelors degree in Computer Science or information technology. Working Experience of 1-2 Years Proven work experience as IT Support Executive/Front Desk Support Preferred Key Skill /Qualifications : Troubleshooting of IT equipment, Operating Systems, Network issues etc. Microsoft 365 & Office 365 administration Analytical skills to measure SLAs Good documentation and presentation skill Team management Knowledge of ITSM processes Essential Experience : Work Experience as IT support Executive/ Front Desk Executive, Troubleshooting of Windows OS, Network Management, Mobile Device Management and O365 administration, Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals Knowledge of popular software applications and remote connection systems Troubleshoot and solve complex hardware and software issues Excellent interpersonal skills Good written and verbal communication skills Good Analytical skills, monitor and manage SLAs Good documentation skills Excel, Word, Power Point Providing User Training and Support Ability to travel and work after hours when necessary Good Email communication and Vendor communication Hindi & English Language: R/W/S must Key Roles/Responsibilities: Manage a team of Karuna Fellows Providing a high level of service to stakeholders and adhere to our strict SLAs for response and restoration times, Understanding of change and release management Microsoft 365, Office 365 administration Contacting end users and asking appropriate questions to know the nature of the problem Troubleshooting hardware and software issues with remote session Installing and maintaining hardware and computer peripherals Installing and upgrading operating systems and computer software Excellent analytical and problem-solving skills, troubleshooting of networking and connection issues. Advising on software or hardware upgrades. Providing training on computer operation and management. Planning of knowledge sharing sessions with the team Coordinating with System vendors for resolving any hardware issues Responsible for driving all technical and functional issues in IT Helpdesk towards closure To assist with the support of internal applications and IT Infrastructure Package install, upgrades in different environments. Deployment of patches in multiple environments and tracking the same. Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner Problem determination, workaround resolution, root cause analysis, major incident management Ensure that solution and application support documentation is maintained to the highest quality and accuracy Ability to work both independently and as part of a team Flexibility - responsibilities may require occasional evening and weekend work

Job Title: Business Analyst L1 Support & Client Solutions , Controls Management India Short Description Controls Management Support Services Operations delivers daily operational support focused on data control, user reporting, application-related issues, and ad-hoc incident tracking and analysis Posting Description The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. The Controls Room serves as a firmwide reporting utility, offering standardized control-related data for faster, more efficient, and accurate reporting. It acts as an information warehouse with capabilities for reporting, visualizations, and analytics. The primary objective is to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firmwide information, and generating business risk insights. The Controls Room comprises several functional units, including the Data Management & Operations team, Analytics, Reporting, and the Project Management Office. Job Responsibilities: Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc. Monitor the support tools and mailbox for user tickets/issues. Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required. Provide technology troubleshooting support on basic user issues and system issues such as data problems. Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge. Coordinate Access Administration and support Recertification for supported applications. Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable. Be part of existing projects and participate in new projects. Provide application testing/validation support on an as needed basis. Required qualifications, capabilities, and skills: Experience: 3 years of relevant experience in a similar role. Risk Management Expertise: Solid understanding of risk management and control principles. Communication Skills: Excellent written and verbal communication abilities. Customer Service Orientation: A strong focus on delivering exceptional customer service. Technical and Business Acumen: Ability to effectively communicate with both technical and business partners, adapting language to suit the audience. Organizational Skills: Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results. Professionalism and Motivation: High level of professionalism, self-motivation, and a strong sense of urgency.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS IT S upport teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. TECHNICAL SUPPORT ASSOCIATE T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What You’ll Do Provide first-level troubleshooting support for software, hardware, and network-related issues. Respond to and resolve user queries via call, email, and ticketing systems. Install, configure, and update computer systems, applications, and peripheral devices. Assist in diagnosing and resolving network connectivity problems. Document and track support requests, ensuring timely follow-up and resolution. Escalate complex technical issues to higher-level support teams when necessary. Provide guidance and training to users on software applications and best practices. Maintain and update IT support documentation, including FAQs and troubleshooting guides. Ensure compliance with IT security policies and procedures. Understanding of iOS and Knox android devices. Collaborate with the IT team to improve system performance and user experience. What You’ll Bring Bachelor’s degree in computer science, Information Technology, or a related field (preferred). Strong knowledge of Windows, macOS operating systems. Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.). Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers. Basic understanding of IT security tools Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work independently and in a team-oriented environment. Willingness to work in a rotating shift schedule, including weekends if required. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Job Title: IT Senior Support Specialist/Assistant manager Locaon: Bengaluru, KA 560043 Full-me role Job Descripon: ¢ Provide rst-level technical support to end-users, responding to inquiries and resolving hardware and so¢ware issues ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Install, congure, and maintain computer hardware, so¢ware, and peripherals Cloud server: Adding new accounts, removing old accounts, moving data and managing the data Troubleshoot and resolve IT-related problems, both remotely and on-site Perform system upgrades, installa¢ons, and congura¢ons Monitor and maintain the health of computer systems, networks, and servers Document and maintain accurate records of IT support ac¢vi¢es and resolu¢ons Develop innova¢ve network troubleshoo¢ng methods that reduce down¢me and lower repair costs Work closely with departmental managers to determine the maintenance and growth needs of the network ¢ ¢ Develop and execute disaster planning and maintain data backups Determine the ra¢onale and methods for upgrading company network so¢ware programs each ¢me an update is released ¢ ¢ Track and maintain hardware and so¢ware inventory/asset management (alert team before the service/warranty due to expire) Maintain essen¢al IT infrastructure, including opera¢ng systems, security tools, applica¢ons, servers, email systems, laptops, desktops, so¢ware, and other hardware ¢ ¢ ¢ ¢ ¢ Oversee Internet services management, including ILL, BB, ISP, and VOIP An¢virus and DLP Services: Manage an¢virus solu¢ons and Data Loss Preven¢on (DLP) services. Alert management and stakeholders on IT policy breach/viola¢on Make sure Ticket SLAs are met and maintained to industry standards Contribute to crea¢ng SOPs and assist in Audits Requirements: ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Proven experience as an IT Senior Support Specialist or similar role Minimum 5+ years of experience Strong working knowledge of computer systems, hardware, security, so¢ware, and networks Familiarity with various opera¢ng systems (Windows and macOS) Excellent troubleshoo¢ng and problem-solving skills Customer-focused with outstanding communica¢on and interpersonal abili¢es Ability to work independently and collabora¢vely in a team environment Strong knowledge of IT security principles and prac¢ces Strong analy¢cal, diagnos¢c, and problem-solving skills ¢ ¢ ¢ ¢ ¢ Good communica¢on ability, both wri¢en and verbal Strong knowledge of Microso¢ technologies, including Ac¢ve Directory, DNS, DHCP, and Windows OS Prociency in network administra¢on, including rewall management and VPN congura¢ons Familiarity with cybersecurity controls and compliance standards (SOX, ISO 27001, ISO 22301) Willing to Work onsite and to be exible in shi¢s Educa¢onal qualica¢on: ¢ ¢ High school diploma. Bachelors degree in Informa¢on Technology, Computer Science, or a related eld is preferred Preferred qualica¢on: ¢ ¢ ¢ Professional cer¢ca¢on (e.g., CCNS, CISSP, MCSE, A+) AWS cloud (VPC, Ac¢ve directory, Instance etc.) experience with cer¢ca¢on Experience working with Firewall and VPN (preferably Sophos) Interested candidates can walk-in for the interview between 10:00 -5:00 PM contact person : 8904433239

Job Title- Sr. Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Job Title-Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Role & responsibilities Installation, Configuration and Administration of all Server/UTM/Wi-Fi Access Point/CCTV Camera. Co-ordination with Vendors, Hardware / Software Purchase. Maintenance of Hardware / Software Inventory. Administration & maintenance of LAN/WAN. Shall be responsible for smooth facilitation of hardware and software services. Complete monitoring of service environment including remote administration. IT Infrastructure. Plan and implement network security. Create, change and delete user accounts as per request. Providing computer support services both for software and hardware for College employees/students and ensure the smooth functioning of computers/laptops. Setting up of computers and software system installation for various computer applications and programs. Maintenance and upgrading of computer systems on offering recommendations on upgrades needed. Investigate user problems, identify their source, determine possible solutions and test/implement. Establish and perform maintenance requirements and effects on system availability. Monitoring of server and clients. 15. All Computer Center Work (All Lab/CC Office report & Record)&Troubleshooting routine problems. 16. Lab Maintenance (Computer/Printer/UPS/LAN) 17. Server Backup, Maintenance Update/Hardware/Software/LAN/Other application). 18. Daily Wi-Fi Access Point Check. 19. Internet ISP Bandwidth Check. 20. Video Conferencing. 21. Live Face book streaming. 22. Bio Metrics Attendance operate & Maintenance (Girls/Boys Hostel). 23. Token Machine at Reception 24. TDS Tally Software Maintenance. 25. Laptop Installation 26. Digital signage troubleshooting at reception. 27. Lab Class conductance &Maintenance (Computer/Printer/UPS/LAN). 28. Auditorium sound and light duty 29. CCTV Maintenance, LCD Projector Maintenance, UPS Maintenance, Printer Maintenance. 30. All Users Complain Maintenance (Hardware/Software/LAN). 31. Auditorium sound and light duty 32. Other Outdoor Duties, as and when required Preferred candidate profile Gratuate with minimum 2 years of relavent experience Interested candidate can share their profile on hr.mn@its.edu.in with Subject Line: CV for IT Staff Concern Person: Ritvik Chauhan Manger-HR 8447744046

The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include: Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications. Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers. Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk. Assist in the on-boarding and training of new employees. Other duties as assigned E DUCATION Associate degree in information systems, Business, or related field, or equivalent experience. T ECHNICAL S KILLS Computer hardware components, systems, and peripherals Basic computer software applications including MS Office products, email, Internet access, and multimedia technology Knowledgeable with LAN or WAN networking Working knowledge of Windows OS S PECIAL R EQUIREMENTS S PECIFIC T O J OB Passion for and responsibility to the customer Personal and corporate integrity Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills Good organizational and problem-solving skills Ability to multitask Ability to work in a highly collaborative environment Ability to work a flexible schedule including overtime as required E XPERIENCE PC support background and experience working in a call center / phone support environment. empowering you to balance life's demands, while also maintaining your ability to serve clients.

Major Responsibilities: Monitor and maintain daily network operations and resolve user issues. Configure and deploy Cisco & D-Link switches, Juniper core switches, and Access Points with WLC controllers. Deploy and manage FortiGate firewalls (400E, 60F, 40F), including VLANs, VPNs, and security policies. Administer cloud-based antivirus (Sentinel One) and Office 365/Azure servers. Co-ordinate with vendors (ISPs and infrastructure providers) for project implementation and issue resolution. Implement new infrastructure as per organizational requirements. Preferred Certifications: CCNA (Mandatory) FortiGate NSE 1 & 2 (Preferred)

o Manage internet service providers and virtual private networks (VPN). o Knowledge on AD’s like Microsoft Office 365, JumpCloud & LDAP. o Set up, manage, and support email services. o Manage and track all IT assets, including hardware and software.

Overview Role- Application Support Analyst-Servicenow Location- Chennai, Bangalore, Hyderabad & Coimbatore Annalect is currently looking for a highly motivated and dynamic individual to join our technology team as a Technology Operations Analyst. In this role, you will play a crucial part in User access management, New Client creation within Tool, as well as tracking their application usage and health. Your responsibilities will also include interacting with user and product owner teams. Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner. We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position. Responsibilities We are seeking a proactive and detail-oriented Application Support Analyst with 2–5 years of experience to join our team. The ideal candidate will have hands-on experience in ServiceNow, excellent communication skills, and a passion for resolving issues effectively. You will play a key role in supporting business applications, ensuring smooth operation, and collaborating with cross-functional teams. Key Responsibilities: Provide L1/L2 application support and resolve incidents/tickets within defined SLAs Work with ServiceNow for ticketing, tracking, and documentation Troubleshoot issues, perform root cause analysis, and implement resolutions Communicate effectively with internal users and technical teams Escalate issues to relevant teams and follow through to resolution Support application upgrades, patches, and configuration changes Document processes, FAQs, and known issues in a knowledge base. Work in rotational shifts (if applicable) and ensure 24/7 support coverage. Qualifications Required skills: 2–5 years of experience in Application Support or IT Support Strong experience using ServiceNow (ticketing, incident management, reporting) Excellent problem-solving and analytical skills Strong verbal and written communication skills Familiarity with ITIL processes Ability to prioritize and manage multiple tasks Basic understanding of databases, SQL, or scripting is a plus Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage

Requirements: Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate's degree. Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred. Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently. Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones. Clear understanding of elevated permissions, registry changes, and Active Directory systems. Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed. Interest in applying technology systems to business processes and thriving in a team-oriented environment. Preferences: 0-1 year in IT Support or related field Any graduate (preferably with a background in Computer Science or Information Technology) Excellent verbal and written communication skills must be comfortable interacting with teams based in the US Solid understanding of basic computer operations and troubleshooting Familiarity with Windows 10/11 environments Basic knowledge of Microsoft Office 365 tools and functionality What We Offer: Exposure to international stakeholders and global IT practices Opportunities for learning and professional growth Supportive and inclusive work culture

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 4th June 2025 at Kolkata. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 4th June 2025 Interview Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

o Manage internet service providers and virtual private networks (VPN) o Knowledge on AD’s like Microsoft Office 365, JumpCloud & LDAP o Set up, manage, and support email services o Manage and track all IT assets, including hardware and software

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Position : IT Support Engineer Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong understanding of the organizations goals and objectives. Exceptional written and oral communication skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. should be willing to work in rotational shits Looking for Short Joiners with Good Communication skills. And who is presently residing and working in chennai and who can take Face to Face intws need only apply: Mail : krishnan.g@talentfocuz.com

Proficiency in German Language: Assist Adobes reseller/retailers and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across America/Europe Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes. (Mandatory)

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots JOY: 7996004799 ANANYA: 8884496986 MARIA: 9986584828 We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of technical role Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Technical Support - Store Desk Help(Voice Process Role) Eligibility: Graduates with strong communication in English Shift: Day Shift only Working Days: 5 days a week CTC: Up to 5 LPA Experience: Freshers or candidates with customer support experience preferred Key Responsibilities: Handle customer queries and provide effective solutions Communicate clearly and professionally in both English Maintain accurate records of customer interactions Collaborate with team members to improve customer service Regards, JOY: 7996004799 ANANYA: 8884496986 MARIA: 9986584828