674 It Support Jobs - Page 15

Role & responsibilities Desktop Support Engineer Desktop L1 Experience Deskside L1 support Hardware & Software Desktop and System End to End Support Installing the Windows & other oS Very Good Communication skills

Job Overview: The IT Support Engineer is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic technical support, troubleshooting common IT issues, and escalating complex problems to higher-level support teams. The Support Engineer plays a crucial role in ensuring smooth operations of the Plant IT infrastructure & Applications. This position requires excellent communication and problem-solving skills, a strong customer service orientation, and a foundational understanding of IT Infrastructure and applications concepts. Responsibilities: First Point of Contact: Serve as the initial point of contact for IT-related queries, incidents, and service requests received email, ticketing system, or in person. Ticket Management Logging, categorizing, and escalating unresolved issues to higher support levels (L2/L3) teams in a timely and efficient manner, providing all relevant information gathered. Production Environment : Troubleshoot and resolve complex issues related to production applications, end-user services, collaborating with application development and infrastructure teams as needed. User Account Management: Perform basic user account management tasks such as password resets, unlocking accounts following established procedures. Hardware and Software Inventory: Assist with maintaining an accurate inventory of IT hardware and software, Office license type. Basic IT Maintenance: Perform basic IT maintenance tasks as directed, such as running updates or cleaning equipment. Basic Troubleshooting: Provide first-level technical support and troubleshoot common issues related to: Desktop and laptop hardware (e.g., booting issues, peripherals, basic maintenance) a) Hardware troubleshooting b) Call logging to OEM c) System health checkup Network connectivity (basic Wi-Fi and wired connection problems). Software applications (basic usage questions, common error messages). Office 365 a) Install and troubleshoot Office 365 issues b) Account setup, password reset, and general trouble shooting Printer management: a) Troubleshoot and manage service calls for printers & copiers locally and remotely Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Understanding of Plant based applications ( SAP, QR, Barcode, Scada etc..) Ensure all the Plant applications are running as per committed SLA’s without any outages. Diagnosing faults and investigating equipment / application breakdowns Advising on equipment upgrades or replacements based on its current condition and operational requirements Planning and scheduling planned and unplanned maintenance work Monitoring IT inventory equipment and placing orders when necessary Documenting all maintenance and repair work for record-keeping and future reference Experience with ticketing systems. Adherence to Policies: Follow all IT policies, procedures, and security protocols. Communication: Communicate effectively with end-users regarding the status of their requests and resolutions. Soft Skills: Excellent communication skills (verbal and written). Strong customer service orientation with a focus on empathy and patience. Good problem-solving and analytical skills. Ability to follow instructions and procedures. Ability to work independently and as part of a team. Attention to detail and accuracy. Adaptability and willingness to learn new technologies.

Overview We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems.

- Provide technical support for computer hardware, software, and network issues - Troubleshoot and resolve technical problems via phone, email, or in-person - Install, configure, and maintain computer systems, software, and peripherals

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, ensuring their systems or applications are running smoothly. Interpret client issues and design effective resolutions based on your deep product knowledge. Maintain a high level of communication with clients, keeping them informed of progress and updates. Collaborate with internal teams to troubleshoot and resolve complex technical issues. Document and track client issues, resolutions, and any additional information. Continuously update your product knowledge to stay up-to-date with the latest features and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT support principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to accurately diagnose and troubleshoot technical issues. Knowledge of incident management and problem management processes. Familiarity with ticketing systems and service desk tools. Ability to work in a fast-paced environment and handle multiple priorities. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

The role largely would be responsible for sourcing through direct channels (Job Portals like Naukri, HIRIST, Etc) Should be able to network with external forums and group in effectively sourcing the right profiles. Responsible for entire life cycle of Recruitment process including sourcing, screening, interviewing, offer discussion and on boarding process. Should have a strong understanding of Recruitment landscape specially in the tech/ IT areas or Sales / Collections Areas. Weekly reporting on MIS and dashboards on the status of open roles and current status. Develop and Manage strong consultative relationships with hiring managers and candidates. Should have a very strong understand of various channels of recruitment / Sourcing such as the employee referral programme, internet, print, resourcing partners and technology enable the process to facilitate effective tracking of resumes Participate in recruitment knowledge sharing and best practices Assist the team in developing and implementing new initiatives and projects Required Qualifications and Experience 1-3 Years of experience in Talent Acquisition in IT / Support roles / Finance Services Sector / Sales / Collections MBA or Post Graduate Diploma in Human Resources Skills: Excellent Communication Interpersonal Skills. Role involves working closing with respective Lead in ensuring al Open Positions are filled within the SLA Work Closely with Hiring Managers in Sourcing relevant profiles for the Hiring Managers. Ability and willingness to source through direct channels and not limited to Job Portals only. High energy levels need to demonstrate positive drive and resilience towards challenges. Should be able to work under pressure and convert Open Positions Stress into positive outcomes. Ability to demonstrate high level of awareness in managing stake holder expectations and both stated and unstated needs. Should be good with numbers and ability to create and maintain various reports using MS Office Tools.

Tech Check / Technical Support Immediate Joiners Required Ready for Face-to-Face Interviews Concerned process is a Non-WAHA (WFO) process with no flexibility to operate either in hybrid or WFH model, now or in future. Concerned process operates in 24*7 shift structure. Agents work in rotational shifts (rotational week offs) assigned to them keeping in mind business requirement and no personal preferences will be entertained. Concerned process only offers one-way drop transport facility. Profile Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities Provides technical support to TP Global employees who work from home. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues Track and follow cases to ensure that they are closed in an efficient and timely manner Provide and maintain strong, professional relationship with all customers and show empathy at all times Research to the Knowledge Base to troubleshoot customer problems and address questions and/or concerns Handle customers complaints according to procedures and log cases appropriately Ensure all support calls and (when applicable) emails and chats are answered and resolved within the agreed SLAs Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved Take on board feedback and adapt skill accordingly Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security Adhere to Internal and External Standards as those released by the Steering Committees Attend recurrent trainings published by the Client/Company on a regular basis Knowledge Qualifications High school diploma or equivalent Experience At least 1-2 year in a technical support department. Minimum Requirements for Hiring Computer Ability to use the desktop computer system - Ability to use Internet/web applications. Usage of MS Office Language - Proficient in English (C1 level) Writing and verbal communication Ability to communicate correctly and clearly Comprehension. Ability to clearly understand a problem statement Problem Solving Ability to approach problems logically Customer Service Ability to effectively manage customer enquires via all types of channels. Typing - Speed: 25 wpm - Accuracy: 85% Experience – 1-3 year working within the company in a technical support department. 9 out of 12 months exceeding performance KPIs No written warning or disciplinary action Minimum Requirements to Perform the job Computer – Use of production tools - Use of Phone/Mail/Chat System - Clients Tools - CCMS Problem Solving - Strong troubleshooting Knowledge of tools used for troubleshooting. Communication -B2 English (British Council) Complaint Handling Product Knowledge Requirements- Windows, OS, MacOS, Chrome, OS Office Applications Home VPN technologies

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.

Introduction: Automotive . Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role As a member of the Global Digital Supply Chain team within the Digital Department, you will be responsible for supporting, assessing, designing, implementing, customizing, and deploying Supply Chain processes and systems across SAP modules, including MM, WM, PP, PM, QM, and Ariba. Digital Supply Chain (MM, WM, PP, or PM/QM) will play a key role in leading, managing, and delivering high-impact projects while providing IT support for the Supply Chain systems landscape. What You Will Do Participate in both small- and large-scale projects across various roles, providing IT support to business users in the areas of SAP MM, WM, PP, or PM/QM. Analyze current business processes and needs to identify, propose, and implement effective solutions aligned with the existing SAP/IT landscape. Collaborate with internal and external teams both locally and globally to resolve issues, manage service requests, and deliver project outcomes. Gather and document requirements, create functional specifications, develop training materials, support testing activities, perform customize, transport changes, share knowledge, deploy solutions to production, and transition to support teams. Estimate effort and timelines for delivering solutions across different projects. Evaluate alternatives and recommend optimal IT solutions to meet business objectives. What You Need to Be Successful A Minimum of 6 to 15 years of overall experience as an SAP functional consultant, with strong expertise in SAP MM, WM, PP, or PM/QM, including project execution and support in alignment with P3/P4 standards. Hands-on experience across multiple implementation or rollout projects, particularly in blueprinting, configuration, and related activities. Experience with SAP S/4HANA is highly desirable. Knowledge of SAP LSMW, SAP Script/Forms, and basic SAP ABAP is a strong advantage. Demonstrated experience in managing and collaborating with vendor teams. Proven ability to provide effective IT support by resolving incidents and handling service requests efficiently. Industry background in manufacturing is preferred. A proactive, solution-oriented mindset, combined with a results-driven approach and strong team collaboration skills. Bonus Points if You Have A Bachelors degree in Computer Science, Information Technology, or a related field is preferred. Proven ability to thrive in a dynamic, fast-paced environment by effectively managing multiple projects and daily support tasks while prioritizing them within a global context. Strong communication skills, with the ability to navigate conflict and negotiate effectively. Fluency in English at a professional business level. What Makes You Eligible Be willing to travel up to 10%, domestic and international travel. Be willing to work in an office or a manufacturing facility. Be willing to have flexible working hours depending on the Global-Regional-Local Initiatives, projects, and enhancements. What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.). Extensive training opportunities through our own HARMAN University. Competitive wellness benefits. Tuition reimbursement. Be Brilliant employee recognition and rewards program. An inclusive and diverse work environment that fosters and encourages professional and personal development. You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners, and each other. ! #LI-AD3

JOB DESCRIPTION: As a Migration Support Engineer, your primary responsibility will be to support and supervise the technical elements involved in migrating data from one Document Management Solution (DMS) application to another. In this role you will work on the below tasks: Provide technical support during the data migration process, addressing any issues that arise. Assist in troubleshooting and resolving application-related problems. Cleanse and prepare data for migration, ensuring data quality and integrity. Collaborate with the application support team to develop and execute migration scripts. Conduct testing of migrated data to ensure accuracy and completeness. Document migration processes and create user guides for future reference. Your Profile: 5-7yr of Experience in data migration projects, preferably in regard to Application Support or related roles. Proficiency in SQL and data manipulation tools. Strong analytical skills and attention to detail. Excellent communication and teamwork skills. Fluency in spoken and written English is required. NOTE:- This is a Full-time 9-12 month contract Position.

JOB DESCRIPTION: As a Migration Officer you will be responsible for supporting and overseeing the migration process from one application to another. In this role you will work on the below tasks: Help create a plan of all activities and tasks required to populate the new solutions with all current and historical data necessary for the correct operation of the application. Help create and monitor a report progress tracker for all data migration activities and stages. Identify and report if there are issues or risks during the data migration activities. Co-ordinate and manage data migration activities and tasks. Arrange cleansing and enrichment of data. Testing of populated data to assess and assure quality and accuracy of populated data. Your Profile: 2-5yr of experience in data migration. Previous experience in a similar role is a must You are fluent in English You are a fast learner and have excellent communication skills You work well independently as well as in a team NOTE: This role is a Full-time contract role of 9-12 Months.

Provide L1 support for Microsoft Dynamics 365 CRM and ERP users Coordinate with functional and technical teams to log and follow up on incidents and service requests. Monitor application performance Troubleshoot and resolve application issues

Provide end-to-end IT support for VIP users, especially the CEO and management group. Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. Deliver high levels of responsiveness, discretion, and professionalism. Lead and manage a team of DSS engineers operating on a 24x7 shift basis. Monitor team performance, provide coaching, and ensure adherence to SLAs. Coordinate shift schedules and maintain consistent support coverage. Oversee daily IT infrastructure operations and end-user support activities. Ensure adherence to IT policies, procedures, and best practices. Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Provide expert support for Apple platforms (macOS and iOS).

Responsibilities: * Configure software & hardware * Update systems regularly * Provide system support * Troubleshoot network issues * Maintain privacy policies

Must Have Knowledge- SAP implementation/ SAP Integration -MM/SD/ABAP/BASIS Purpose of this Role- To lead and manage SAP-related IT projects by bridging the gap between business stakeholders and technical teams, ensuring the successful delivery of SAP solutions that align with organizational goals, enhance business processes, and drive operational efficiency. The role is critical in translating business needs into scalable SAP implementations while ensuring timely execution, stakeholder alignment, and continuous process improvement. Key responsibility: - Act as the primary point of contact between business stakeholders and SAP teams to understand objectives, processes, and any challenges. Facilitate collaboration between IT and business units to gather and document requirements, define project scope, and align on solution strategies. Translate business needs into SAP-based solutions by coordinating with technical teams across relevant SAP modules. Organize and lead meetings, workshops, and reviews to ensure alignment across stakeholders and project phases. Participate in project planning and estimation, defining deliverables, timelines, and resource requirements. Manage day-to-day execution of SAP projects, ensuring adherence to scope, schedule, and budget. Monitor project progress and proactively address risks, issues, and dependencies. Ensure SAP solutions are aligned with business processes and overall strategic goals. Drive change management initiatives to support successful adoption of new SAP implementations or upgrades. Communicate complex technical concepts to non-technical stakeholders clearly and effectively. Provide regular updates, reports, and feedback to SAP Head and senior IT leadership on project health, solution effectiveness, and opportunities for optimization. Support continuous improvement by identifying process enhancements based on system performance and stakeholder input.

Role Summary: We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader. Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high-quality IT support and excellent customer service to our organizations Customers. This role requires a strategic thinker with strong leadership, technical expertise, staff management and a customer-centric approach to managing IT support services. This role is highly suited to a person who has started from the ground up in a Service Desk environment. Key Responsibilities: Supervise, mentor, and develop a team of service desk analysts. Establish performance objectives and provide regular feedback through performance evaluations. Foster a positive and collaborative team environment. Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests. Responsible for all major incidents, utilising your teams engagement. Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. Identifying continuous improvements, including for shift-left and automation. Ensure a high standard of customer service by monitoring end-user feedback and addressing any concerns. Support the development and implementation of strategies to enhance the end-user experience, including the use of digital contact channels and automated workflows. Act as a point of contact for key stakeholders regarding service desk performance, including complaints and plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. The creation and maintenance of knowledge base articles and guides to aid in L1/L2 technical resolutions. Provide technical guidance to the service desk team, assisting with complex issues as needed. Stay updated on emerging technologies and recommend tools to improve service desk functionality. Support the generation of regular reports on service desk performance and trends. Analyse data to identify areas for improvement and develop action plans accordingly. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 5 years of experience in IT support, with at least 3 years in a managerial or supervisory role. Proven track record of managing a service desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. ITIL Version 4 Foundation Level certification. Relevant Technical Certifications.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join the HSBC, Global Trade Solutions - Receivable Finance Services team. Job Introduction This role belongs to the operations job family and the role holder would be working in Receivable Finance Services based out of Mumbai, India. This unit supports the trade working capital, supply chain structured trade finance pan India operations for the Global Trade Solutions business which is an integral part of the Corporate Institutional Banking customer group. Principal Responsibilities GTS - Receivables Finance is in the business of financing of receivables and transactions on an open account basis. Primary responsibility of the RF Services unit is to conduct transactions processing in compliance with the DIMs, GOPs and Bank s policies Ensure transactions and repayments are processed in a timely and error free manner ensuring no operational losses and adhering to all controls Develop effective working relations with clients to ensure operational requirements / specific business practices and needs are adhered to. Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks Mitigate the risk of financial crime by applying the necessary controls in every process, operation, transaction and activity of the function, which will allow the sustainable and responsible management of the business To support the RF Operations management effectively on unit deliverables Investigate/ response to client / RM on operational issues. Communicate with correspondent factors on operational matters. Ensure rectification of credit control and operational issues (if any). Ensure smooth implementation of new system (if any) as well as ongoing upgrades/ enhancements. Co-ordinate with IT support Team on system upgrade, change control release and resolution of problems encountered. Requirements Experience in transaction banking. Strong interpersonal, influencing and communication skills. Proficiency in the English language Fair knowledge understanding of RF products. Good understanding of Operational Risk related to the underlying RF Transactions. A good team player and self starter Strong organizing and time management skills. Solutions oriented, can work independently and has good attention to detail Self-motivated with initiative to take on new and additional responsibilities. A Bachelor degree preferably in a business or related area HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job Overview As part of our Booking Holdings India team, you will have the opportunity to be a part of the worlds leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. We believe that the passion and talent of our people is our strength it is what drives us towards outstanding performance. We offer a dynamic, motivating and sophisticated work environment. We are eager to provide everyone the opportunity to learn, and develop skills in a truly world leading security practice. Our culture is open, innovative and performance orientated. As we are looking to build our IT Support team to drive our strategy, you will be a part of a new and exciting transformation, giving you a unique opportunity to excel and make your impact on the organization. We are looking for a quality focused IT Support Technician who wishes to immerse themselves into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team. What youll be doing: Provide technical support to employees of Booking Holdings brands face to face and remote through phone, chat and email. Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user. Carry out local onsite maintenance tasks Liaise with local stakeholders upon needs to guarantee the regular running of business operations Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution. Display knowledge of our internal organization by finding the right person that can assist in solving the issue. Balance and prioritize multiple tasks from different sizes and business importance. Document and contribute to the knowledge base. Prepare computer hardware Provide administrative maintenance on user accounts Engage in interaction to resolve issues together with the team. Contribute to Booking Holdings growth through interviewing, on-boarding, or other recruitment efforts if requested. Hybrid work per policy What youll bring: Primary skills 1 to 3 years of experience including providing first line IT technical support. Bachelors degree or Diploma in a relevant field Advanced troubleshooting experience both on site and remote. Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications. Experience with Laptop hardware troubleshooting in an enterprise environment: both Mac and Windows. Experience with ABM, Jamf, Autopilot, Intune suite for product registration and imaging. Experience with any ticketing system, preferably ServiceNow Experience in L1 support of standalone and network printers. Experience in Google Suite in an enterprise environment: Gmail, Calendar, Drive, Settings, Google Groups Experience in Okta identity, MFA, SSO Understanding of and experience with TCP-IP, LAN, WAN, Internet explorer and/or Chrome browser. Experience in Zoom admin Knowledge of ITSM: Incident management, request management Excellent interpersonal, communication, articulation skills Acceptable English language skills in English (written and verbal). Team player and ability to work independently with limited supervision. Highly disciplined and motivated: a self-starter who is able to both work independently and as a member of the team Motivated and happy to work in a fast paced environment Able to navigate ambiguities and drive for process improvement Constantly demonstrates ownership and proactiveness in seeking to improve and optimize in anything related to their and their teams work. Business Awareness and ability to prioritize decisions in favor of the business. Ability to work in shifts as we scale up to support global employees. Additional preferred CompTia A+ certification ITIL 4.0 Foundation certification Knowledge of Microsoft Office suite Understanding of and experience with Active Directory and Windows Server usage, AD Domains, DNS service, DHCP service. Experience with mobile devices: phones and tablets.

Responsibilities: * Good knowledge of hardware & software * Maintain network security and performance. * Troubleshoot hardware & software issues on desktops/printers.

Job Purpose Role & responsibilities Operational Responsibility: Provide management and guidance for IT support on computer hardware software and front-line support for business applications / communication platforms and networks at plant level, diagnose and solving basic application issues and routing/escalating where appropriate. Work with support agencies and staff regarding Networks, LAN/Wan, UTM, MPLS, IPSEC VPN, WIFI devices Data and Cyber security tools implementation, Active Directory, End Point Security, Office 365, various communication links and updates and upgrades for other infrastructure services as required. Review of IT Support services with FMS Support Vendors and Log and track all incidents and requests on the Helpdesk system, providing regular updates to the customer and ensuring SLAs are met and ensure that support staff is adequately doing the same. Ensure SLA based working and implement ITSM&ITAM at site. Understanding of L2, L3 Switch configuration in different VLAN setup , SOC Compliance , IT Infra readiness as per ISO 27001 guidelines. Cordination with central SOC & NOC team System Performance Optimization Ensure landscape performance KPIs and success criteria are established and followed for the landscape, relevant teams in Landscape and services are coordinated accordingly. Manage the landscape performance KPI monitoring process and ensure KPIs are measured correctly. Where necessary, initiate and manage projects to keep the KPIs in agreed scale and even plan for further improvements in a proactive manner, engage necessary resources. Gather detailed information on where KPIs are not met & facilitate responsive actions which may then be transformed into improvement projects. Work with all levels of contacts from cross functional teams for further enhancing the KPIs and system performance. Ensure strict Governance to keep the performance of the systems to acceptable levels of performance across the landscape. Housekeeping Ensure housekeeping jobs are running as scheduled and new jobs are put into process as needed, ensure other housekeeping actions are also planned and taken as well, Ensure that improvement activities are carried out according to landscape methodology, agreed design, security and performance criteria and General IT controls. Resilience and Availability Bring in or operate pro-active measures to measure service performance. Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages. Ensure high availability of Applications to the Dalmia business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc. Ensure minimal business disruption . In case of a disruption, resolve the issue and the root cause with less downtime. Skills and academic qualifications Educational Qualifications Minimum Qualification - BCA/B.Tech IT Relevant and total experience Total Number of experience required - Work Experience Overall, Min 5-8 yrs. of exp including 3 yrs. at any type of Manufacturing Plant Location Worked as Infra Lead and manage IT support in manufacturing plants MSME / Large organisation. In previous role he should be handled 5 or more I

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 3+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality Audit - Client Reporting - Innovate & Motivate . Required Candidate profile No Career Gaps ** Excellent English Comm Excellent Team Handling Skills Capable of Multi-Tasking Permanent WFH Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 3+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality Audit - Client Reporting - Innovate & Motivate . Required Candidate profile No Career Gaps ** Excellent English Comm Excellent Team Handling Skills Capable of Multi-Tasking Permanent WFH Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

International Technical Voice Support Any graduate with min 1 yr exp in Technical Support/Service Desk Skills Required-MS Exchange/Windows Troubleshooting/O365 CTC- Upto 4 LPA WFO-5 days working Night shifts Immediate Joiner Location -Hyderabad

Exp - Min 1 yr in Technical support ( International voice) Gaming support exp is must Location: Hyderabad CTC: Up to 6LPA Notice - Immediate Joiners WFO Shift: 24x7 US Rotational Night Shift (5 Days Working) Contact - 8905115503 (Divyanshi) Perks and benefits 2 way cab Incentives & Night shift allowances