Job
Description
IT Support Executive Job Summary The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and implementing procedures. Key Responsibilities: 1. Asterisk and Dialer Server Management: - Handle dialer and telephonic server issues efficiently. - Install, configure, and manage Asterisk systems. - Manage user accounts and SIP trunks. - Troubleshoot call quality and connectivity issues. - Implement security measures for VoIP communications. - Set up IVR, call queues, and conference bridges. 2. Technical Support: - Provide first-line technical support to end-users via phone, email, or in-person. - Troubleshoot and resolve hardware, software, and network issues promptly and effectively. 3. System Maintenance: - Perform regular maintenance tasks such as system updates, software installations, and hardware upgrades. - Ensure optimal performance and security of IT systems. 4. Network Administration: - Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. - Configure network settings and troubleshoot connectivity issues as needed. 5. User Management: - Create and manage user accounts, permissions, and access controls across various IT systems and applications. - Ensure compliance with security policies and procedures. 6. Collaboration: - Collaborate with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues. 7. Continuous Improvement: - Stay updated on emerging technologies and best practices in IT support. - Recommend and implement process improvements to enhance efficiency and effectiveness. 8. Vendor Management: - Liaise with external vendors and service providers for hardware/software procurement, maintenance, and support contracts. - Coordinate with vendors to troubleshoot and resolve technical issues and escalate unresolved issues as needed. 9. Linux and Server Management: - Demonstrate excellent knowledge of Linux operating systems and server management. 10. Desktop Support: -Provide first-line technical support to end-users via phone, email, or in-person. -Assist users with software installations, upgrades, and configurations. -Perform system updates and maintenance tasks to ensure optimal performance and security. Requirements : - Immediate Joiner - Located in Gujarat - Age Criteria: 30 to 35 years - Expertise in Asterisk is a must - Experience in handling dialer and telephonic servers - Strong knowledge of Linux and server management Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Shift: Day shift Experience: total work: 1 year (Preferred) Work Location: In person
