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1.0 - 4.0 years
3 - 6 Lacs
Mumbai
Work from Office
Role: Manage and grow a strategic accounts. You will be responsible for directing the organic growth strategy across a strategic account portfolio, including vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio. The Client Partner will be responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. The goal is to make the client successful and committed to Wipro's long term through a trusted advisor relationship. DO: - At least 15+ years of experience in selling IT Services in Tier-1 or Tier-2 competitive organizations. - Strong knowledge of global delivery model (GDM) and methodologies. Should be familiar with cross selling various service lines for customers - Ability to present and interact at all levels, and have consultative sales capability. - Ability to work and collaborate across other teams in various service lines and anchor together for the account. - Exposure to delivery, sales or pre-sales roles will be required - Should have managed a multi-million USD account, across various geos. - Strong Account Management - building and managing client relationships at the all levels. - Carry targets on revenue, bookings and OM. - Get involved in resolving any people management issue within Wipro teams - Generating leads by interacting with the customers in various lines of business to expand our footprint. - Presenting and publishing the proposals (proactive ones as well as responses to RFP/RFIs) - Interacting with Procurement and Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices and payments. - Work closely with senior customer team (CIO, VPs and Directors) to suggest, advice, evaluate, and prime business growth
Posted 1 month ago
13.0 - 18.0 years
20 - 25 Lacs
Noida
Work from Office
Job Title: Head of IT Location: Noida Experience: 13+ years Type: Full-time Role Overview: We are looking for a strategic and hands-on Head of IT to lead our end-to-end technology infrastructure, IT operations, cybersecurity posture, and global support practices. You will own the IT roadmap, ensure seamless delivery of IT services, and manage a high-performing IT team while aligning with organizational goals and compliance requirements. Key Responsibilities: Define and own the IT vision, strategy, and roadmap for infrastructure, systems, and support. Manage a remote support IT Helpdesk & Infrastructure Team on 24x7 Manage SLAs & SLOs for 24x7 IT operation for global customers Lead and mentor cross-functional IT teams including Helpdesk, Infrastructure, and Security. Oversee all aspects of IT infrastructure: cloud (Azure), network (firewalls, switches, WiFi), and endpoints. Drive endpoint security and identity management via Intune, Entra, Defender, M365, and AD. Ensure high availability, performance, and scalability of all systems across Windows, Mac, and Linux OS. Lead implementation and governance of global cybersecurity policies, tools, and compliance standards (e.g., ISO 27001). Define IT budgets, vendor strategy, licensing, and cost optimization plans. Act as a key escalation point for complex issues and collaborate with global IT teams on ticket queues and critical projects. Analyze IT reports and dashboards to track KPIs and drive continuous improvement. Champion process automation and productivity by leading custom Jira automation workflows and SharePoint-based collaboration. Represent IT in internal audits, client reviews, and security assessments. Preferred Skills & Qualifications: 13+ years of experience with at least 3 years in IT leadership roles, including people management Deep hands on experience across Microsoft stack: Intune, Defender, Entra, AD, M365 Strong knowledge of Azure infrastructure and enterprise network management Proven experience implementing and auditing ISO 27001 compliance Expertise in Jira, Confluence, SharePoint and process automation Budget planning, vendor negotiation, and IT asset lifecycle management Strong communication and stakeholder alignment skills Proficiency in English Knowledge of European language will be an added advantage
Posted 1 month ago
11.0 - 12.0 years
15 - 17 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 1 month ago
3.0 - 5.0 years
18 - 20 Lacs
Bengaluru
Work from Office
STL Digital is a global IT Services and Consulting company that enables enterprises to experience the future of digital transformation. We provide end to end services across product engineering, software, cloud, data and analytics, enterprise application services, and cyber-security. Purpose - We Engineer Experiences that create value. We blend the agility of a startup with the stability of an established enterprise. Were passionate about innovation. Our culture is built on 4 core values: 1. Respect for Individuals: We value every team members unique perspective and contributions. 2. Hunger to Learn: We encourage continuous growth and development. 3. Promises Delivered: We are committed to delivering on our commitments. 4. Keep it Simple: We strive for clarity and efficiency in everything we do. Were looking for talented individuals to join us on this exciting journey, working with our 25+ Global Customers. Lets build the future of tech together. Job Title : Wintel Admin Role Work Location : Gurgaon Experience : 3 - 5 Yrs. Job Mode : Hybrid Responsibilities: Strong experience in L2 level support in Wintel Administration Experience in SCCM, Hyper -V and active directory
Posted 1 month ago
2.0 - 5.0 years
3 - 6 Lacs
Chennai
Work from Office
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Posted 1 month ago
0.0 - 3.0 years
2 - 5 Lacs
Chennai
Work from Office
JOB DESCRIPTION Job Title: Sales Development Executive Location: Chennai, India Experience: 0 3 Years Employment Type: Full-Time About SANeForce SANeForce is a leading technology company headquartered in Chennai, offering innovative software solutions such as Sales Force Automation, Distribution Management System (DMS), and Payroll Management. With over 200,000 users globally, we cater to diverse industries including Pharmaceutical, Healthcare, Hospital, Diagnostic, FMCG, Consumer Goods, and the Dairy Industry. Our mission is to deliver high-impact solutions that align with our clients business objectives and help them stay ahead in their markets. Job Summary We are looking for a dynamic and self-motivated Sales Development Executive to join our fast-growing team. The ideal candidate will be responsible for generating qualified leads, identifying business opportunities, and driving top-of-the-funnel sales activities. This role requires excellent communication skills, persistence, and a results-driven approach to support the sales pipeline and company growth. Key Responsibilities Research and identify potential clients through various channels (calls, emails, LinkedIn, CRM tools, etc.) Generate qualified leads and schedule meetings or product demos for the sales team Understand and communicate SANeForce s product offerings and value proposition Maintain accurate records of activities and client information in the CRM system Nurture leads through follow-ups and consistent communication Work closely with the sales and marketing teams to align outreach strategies Stay updated on industry trends and competitor activity Qualifications & Skills Bachelor s degree in business, Marketing, or a related field 1 3 years of experience in B2B sales, preferably in SaaS or IT services Excellent verbal and written communication skills Strong interpersonal skills with a proactive and engaging approach Ability to work independently and collaboratively in a team environment Experience using CRM software Knowledge of the Pharmaceutical, Healthcare, or FMCG sectors is desirable Why Join SANeForce? Be part of a growing tech-driven organization with a strong market presence Work with a passionate team dedicated to innovation and client success Opportunity for for Sales Development Executive [Your Name]".
Posted 1 month ago
2.0 - 7.0 years
4 - 9 Lacs
Chennai
Work from Office
[{"Salary":"4 LPA" , "Remote_Job":false , "Posting_Title":"Business Analyst" , "Is_Locked":false , "City":"Chennai" , "Industry":"IT Services","Job_Description":" Responsibilities: Collaborate with Managers to gather and understand business needs and challenges. Analyze, and document detailed business, functional, and non-functional requirements. Conduct business process analysis to identify inefficiencies and recommend improvements. Model and document current and future business processes. Translate business requirements into clear technical specifications for development teams. Work closely with technical teams to ensure solutions align with business goals. Participate in testing and validation to ensure solutions meet user expectations. Create and maintain project documentation, including requirement documents, process models, and user guides. Support change management activities and assist stakeholders in the transition to new systems or processes. Requirements Qualifications: Bachelors degree in, Information Technology, or a related field. Minimum of 2 years of experience as a Business Analyst or in a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Proficient in business analysis methodologies and tools. Experience in documenting business processes and creating functional specifications. Ability to work independently and collaboratively in a team environment. Strong attention to detail and a commitment to accuracy. Familiarity with project management methodologies (Agile, Waterfall) is a plus.
Posted 1 month ago
2.0 - 3.0 years
5 - 6 Lacs
Bengaluru
Work from Office
About Role About Codemonk Codemonk is a fast-growing product engineering and IT services firm that partners with clients to build scalable digital solutions. From startups to enterprises, we help businesses solve real-world challenges through cutting-edge technology and deep domain expertise. Weve partnered with brands like Unilever, Kawada, Tata Power, greytHR, DMG, Experien , and more. As we scale, we re looking for passionate professionals to help us build a strong and capable team that drives this vision forward. We are seeking a dynamic Talent Acquisition Specialist to join our HR team and drive our recruitment engine. The ideal candidate will be responsible for the end-to-end recruitment lifecycle for both tech and non-tech roles , managing everything from requirement gathering to onboarding. You will play a key role in shaping our hiring strategy, identifying top talent, and ensuring an exceptional candidate experience. Key Responsibilities Collaborate with hiring managers to understand job requirements and build role-specific sourcing strategies Manage the complete recruitment lifecycle: sourcing, screening, interviews, feedback coordination, offer negotiation, and onboarding Ensure timely closure of open positions while maintaining quality of hire Own and optimize our Applicant Tracking System (ATS) and maintain data hygiene Understand role-specific nuances and use appropriate sourcing platforms and evaluation techniques Identify and onboard recruitment agencies and freelance partners when required Act as the point of contact for external vendors and ensure alignment with hiring priorities Track vendor performance, negotiate commercials, and ensure timely delivery of quality profiles Key Requirements 2-3 years of proven experience in end-to-end recruitment Prior experience hiring for both tech and non-tech roles is a must Strong knowledge of sourcing techniques including Boolean search, LinkedIn, job boards, and social media Hands-on experience with ATS tools and recruitment analytics Experience working with and managing recruitment vendors Excellent communication and stakeholder management skills Our Benefits Learning & Development Flexible Working Hours Competitive Salary
Posted 1 month ago
1.0 - 2.0 years
1 - 4 Lacs
Tirodi, Mumbai
Work from Office
Job Summary: We are looking for a proactive and detail-oriented IT Support & Operations Coordinator to manage IT asset inventory, handle ISP and IT service billing, and provide first-level helpdesk support. This role is crucial for maintaining efficient IT operations and ensuring the effective utilization of technological resources across the organization. Key Responsibilities: 1. IT Asset Inventory Management Maintain a comprehensive and up-to-date inventory of all hardware and software assets. Monitor the entire asset lifecycle, from procurement through retirement. Ensure all IT assets are properly tagged and documented. Collaborate with procurement and finance teams for asset purchases and disposals. Conduct periodic audits to verify asset accuracy and compliance. 2. ISP & IT Services Billing Management Manage contracts, billing cycles, and invoices related to ISPs and IT vendors. Ensure timely payment processing and service renewals to prevent disruptions. Work with the finance department to review, validate, and process invoices. Monitor internet usage and bandwidth; address any issues with providers. Maintain a well-organized billing calendar and related documentation. Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing effective solutions. Coordinate hardware upgrades and replacements as needed. Document all support requests in a ticketing system, ensuring accurate and thorough records of user issues and resolutions. Set up and manage network infrastructure, including routers, switches, and firewalls. Monitor network performance, resolve connectivity issues, and implement security protocols. Install, configure, and maintain server hardware and software. Install, configure, and maintain Linux servers and workstations. Act as the primary point of contact for employee IT support requests. Diagnose and resolve hardware, software, and network-related issues. Escalate unresolved technical problems to the appropriate internal teams or vendors. Manage and update a helpdesk ticketing system to track support requests. Provide basic IT guidance, training, and documentation to end-users . Implement routine endpoint patch management and maintain compliance. Enforce security protocols to safeguard organizational data and systems. Generate and maintain reports on system health, security, and compliance metrics. Collaborate with other IT teams to support infrastructure and business needs. Translate technical concepts clearly for non-technical stakeholders. Qualifications & Skills: Bachelor s degree in Information Technology, Computer Science, or a related field. (Relevant experience or certifications may substitute for formal education.) 1 2 years of experience in IT support, system administration, or related roles. Strong knowledge of IT asset management practices and tools Familiarity with vendor billing cycles, documentation, and process management. Hands-on experience with helpdesk platforms and ticketing systems. Solid understanding of networking fundamentals and internet services. Proficient in Microsoft Office Suite and Google Workspace. Strong analytical, communication, and organizational skills .
Posted 1 month ago
6.0 - 8.0 years
8 - 10 Lacs
Noida
Work from Office
Work Experience: 6-8 years Industry: IT Services Job Type: FULL TIME Location: Noida, India Role Overview: We are seeking a highly creative and experienced Senior Multimedia Designer to join our team. The ideal candidate will have over 6+ years of professional experience crafting high-quality multimedia content across digital platforms. As a Senior Multimedia Designer, he will be responsible for conceptualizing and delivering compelling visual content that elevates our brand identity, supports marketing campaigns, and enhances user engagement. Key Responsibilities: Design and produce multimedia deliverables including videos, animations, presentations, infographics, and interactive content. Work across various mediums such as web, mobile, and social platforms. Plan, shoot, and edit videos, including promotional content, tutorials, and corporate communications. Add motion graphics and special effects using Adobe After Effects or similar tools. Create high-impact digital assets such as banners, brochures, and pitch decks. Maintain brand consistency across all visual outputs. Partner with marketing, product, and development teams to align visual design with business goals. Translate abstract concepts into visual storytelling. Mentor junior designers and contribute to creative brainstorming sessions. Drive visual strategy and recommend best practices in multimedia and UX trends. Skills & Abilities: 6 8 years of experience in Multimedia Design, Preference given to candidates with multi-disciplinary experience (Static + Motion). Bachelor s degree in Multimedia Design, Graphic Design, Visual Communications, or a related field. Advanced proficiency in tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects), Figma, or similar. Strong portfolio showcasing a wide range of multimedia and motion design projects. Solid understanding of visual design & user centered design principles. Solid understanding of Design Best Practices for Web pages & Social Content. Knowledge of Video Formats, Video Editing and post-production. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Strong communication skills and attention to detail.
Posted 1 month ago
3.0 - 8.0 years
10 - 14 Lacs
Pune
Work from Office
Internal Firm Services Industry/Sector Management Level Associate & Summary In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. As a ServiceNow Developer, you will Engage with stakeholders to understand user stories and determine requirements. Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including ITSM, CSM and CMDB Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory skill sets Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM and CSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and GlideRecord Preferred skill sets Ability to articulate and document the desired business outcome Ability to remove ambiguity from requirements Service orientation with a focus on quality and customer satisfaction Unit and regression testing to strive for first time right deployments Troubleshooting and Diagnostics Conceptual skills Communication skills (verbal and written) Years of experience required 3+ years of experience working in a design and development role for a ServiceNow Platform. 2+ years of experience as a ServiceNow administrator Education qualification Bachelor or equivalents Desired Certifications ITIL Foundations Certification ServiceNow Developer Certification(s) Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills ServiceNow Platform Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being Travel Requirements Government Clearance Required?
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow - IT Service Management. Experience: 3-5 Years.
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow - IT Service Management. Experience: 3-5 Years.
Posted 1 month ago
2.0 - 7.0 years
10 - 14 Lacs
Kochi
Work from Office
We are a team of experts in Data and Financial Analytics. Our team is on a mission to help organisations leverage their data assets and build compelling value propositions and business insights. Our team is on the lookout for a talented Business Development Executive. Qualification: Bachelors or Masters degree. Requirements: Minimum 2 years of experience as Business Development Executive for an IT Services Company. Experience in lead generation via networking, social media and Digital Marketing. Excellent Written and Verbal Communication (English).
Posted 1 month ago
3.0 - 5.0 years
8 - 12 Lacs
Tiruchirapalli
Work from Office
We are seeking a Marketing Executive to drive our brand presence, lead generation efforts, and digital marketing strategies to accelerate growth. Key Responsibilities: Digital Marketing Lead Generation Develop and execute multi-channel marketing campaigns (SEO, PPC, Email, Social Media, Content Marketing). Manage website content, landing pages, and optimize for lead conversion. Oversee marketing automation tools (HubSpot, Marketo, etc.) to nurture leads. Content Brand Marketing Create engaging content for blogs, case studies, whitepapers, and newsletters. Develop marketing collateral such as brochures, presentations, and videos. Ensure brand consistency across all marketing materials and digital assets. Sales Business Development Support Collaborate with the sales team to develop targeted campaigns. Conduct market research to identify trends and opportunities. Maintain CRM databases with marketing-qualified leads (MQLs). Social Media PR Management Support with LinkedIn, Twitter, and other social media platforms. Required Skills Qualifications: Bachelors degree in Marketing, Business, or related field. 3-5 years of experience in marketing, preferably in IT services or technology. Strong knowledge of SEO, SEM, PPC, Google Analytics, and CRM tools . Hands-on experience with email marketing, social media, and content marketing . Excellent written and verbal communication skills . Ability to analyze marketing performance and optimize strategies. Experience working with B2B marketing and lead generation .
Posted 1 month ago
2.0 - 3.0 years
7 - 11 Lacs
Tiruchirapalli
Work from Office
We are seeking a Marketing Executive to drive our brand presence, lead generation efforts, and digital marketing strategies to accelerate growth. Key Responsibilities: Digital Marketing Lead Generation Develop and execute multi-channel marketing campaigns (SEO, PPC, Email, Social Media, Content Marketing). Manage website content, landing pages, and optimize for lead conversion. Oversee marketing automation tools (HubSpot, Marketo, etc.) to nurture leads. Content Brand Marketing Create engaging content for blogs, case studies, whitepapers, and newsletters. Develop marketing collateral such as brochures, presentations, and videos. Ensure brand consistency across all marketing materials and digital assets. Sales Business Development Support Collaborate with the sales team to develop targeted campaigns. Conduct market research to identify trends and opportunities. Maintain CRM databases with marketing-qualified leads (MQLs). Social Media PR Management Support with LinkedIn, Twitter, and other social media platforms. Required Skills Qualifications: Bachelors degree in Marketing, Business, or related field. 2-3 years of experience in marketing, preferably in IT services or technology. Strong knowledge of SEO, SEM, PPC, Google Analytics, and CRM tools . Hands-on experience with email marketing, social media, and content marketing . Excellent written and verbal communication skills . Ability to analyze marketing performance and optimize strategies. Experience working with B2B marketing and lead generation .
Posted 1 month ago
2.0 - 5.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Job Title IT Service Management Analyst (Reporting & Knowledge Management) Department IT Service Excellence Reporting To Process Governance & Service Excellence Associate Director - IT Service Excellence Time Zone Overlap with North American morning hours Job Summary The IT ITSM Analyst plays a crucial role in the effective management and optimization of IT Service Management (ITSM) processes within the organization, utilizing the ServiceNow platform. This role will focus on supporting and improving ITSM processes such as Incident Management, Problem Management, Change Management, Major Incident Management, Knowledge Management and Reporting. The IT ITSM Analyst will collaborate with various stakeholders to ensure that IT services are delivered efficiently, and incidents or problems are resolved in a timely and effective manner. The ideal candidate will have a strong understanding of ITSM processes, along with hands-on experience using ServiceNow, and the ability to communicate effectively with both technical teams and end users. Core Responsibilities Support ITSM process governance - Assist in monitoring and improving ITSM processes (Incident, Problem, Change, Major Incident, and Knowledge Management) to enhance service efficiency and alignment with business objectives. Assist in process improvements - Help identify opportunities for streamlining workflows, automating tasks, and improving documentation. Maintain Knowledge Management in ServiceNow - Support the governance and maintenance of knowledge articles, ensuring accuracy, accessibility, and compliance with best practices. Create ITSM reports and dashboards - Develop and maintain reports within ServiceNow Performance Analytics (or other reporting tools) to track key ITSM metrics, providing insights to leadership. Collaborate with IT and business teams - Work with various stakeholders to support ITSM process execution and ensure alignment with service objectives. Support ITSM training efforts - Assist in creating training materials and guiding users on ITSM processes and ServiceNow functionality. Analyze ITSM data trends - Identify recurring issues through data analysis and collaborate with teams to enhance long-term service efficiency. Qualifications 1+ years of experience working with ITSM processes (Incident, Problem, Change, Major Incident). 1+ years of hands-on experience with ServiceNow ITSM module (ServiceNow Reporting experience is a plus). Knowledge of Performance Analytics and/or Power BI (preferred but not required). Basic understanding of ITIL frameworks (certification is a plus). Familiarity with ServiceNow Knowledge Management module (preferred). Strong analytical and problem-solving skills. Excellent communication skills with both technical and non-technical audiences. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Detail-oriented and eager to learn ITSM best practices.
Posted 1 month ago
2.0 - 6.0 years
0 - 0 Lacs
delhi
On-site
Asst. Manager/Manager - Business Development (eCommerce) Role & Responsibilities: Extensive experience working in international market like US, UK, Singapore, Middle Eastern countries & Europe to generate new business opportunities for the companys eComm. division and building partners relation outside India. Pioneer in establishing key accounts with enterprises and fortune level companies. Responsible for selling the eCommerce Services including Online Store Management, Catalog Building, Data Entry, Photo Editing, Content Writing, Digital Marketing etc. Responsible for building sales strategy, driving the marketing approach and setting up the goal,revenue collection, strengthening existing client base and maintaining the client accounts with the help of Business Development Managers, Account Managers, Business Analyst, Tele Callers & Marketing team lead. Respond to RFPs, RFIs and RFQs for prospective clients and preparing project proposals.
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
ghaziabad, uttar pradesh
On-site
You will be responsible for identifying new leads through various sources and bidding on different portals such as PPH, GURU, UPWORK, and Freelancer to bring in new projects for the company. Your role will involve handling technical queries from clients and making decisions based on effective client communication. It will be crucial to communicate new project opportunities to both existing and potential clients, while also building and maintaining strong relationships with prospects and current clients. A key aspect of your position will be to follow up with leads and guide them through the process to closure. You must have excellent written and verbal communication skills in English, a good understanding of IT services, and prior experience in sales and marketing. Strong interpersonal skills are essential for effective account handling and relationship building. Being proactive and possessing excellent convincing abilities are also important qualities for this role. Additionally, you will be expected to meet given targets while working remotely. This is a full-time position with benefits including cell phone reimbursement and paid sick time. The work schedule is during the day shift. Ideally, you should have at least 1 year of experience as a sales closer, and proficiency in English is preferred. The work location is not in person.,
Posted 1 month ago
0.0 - 3.0 years
2 - 7 Lacs
Noida
Work from Office
Responsibilities: Proven experience in selling SEO, Website, SMO, and PPC services & solutions internationally Strong communication & negotiation skills Opportunity to work with global clients Attractive incentives and growth opportunities House rent allowance Sales incentives
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
chandigarh
On-site
Open Position - Business Development Manager - IT Location :- Chandigarh We are seeking a highly motivated and experienced Business Development Manager for IT. As a Business Development Manager, you will be responsible for driving sales and generating new business opportunities for IT services.The ideal candidate should have a proven track record in selling IT services and a deep understanding of the related work. Interested candidates can share their resumes at hr@vision360.co.in Responsibilities: Attending networking activities to research and connect with prospective clients. Maintaining meaningful relationships with existing clients to ensure that they are retained. Crafting business proposals and contracts to draw in more revenue from clients. Negotiating with clients to secure the most attractive prices. Reviewing clients" feedback and implementing necessary changes. Develop and execute strategies to identify and the target potential clients. Build and maintain a strong pipeline of sales leads through research, prospecting, networking, and relationship buildingStay up-to-date with industry trends, technologies, and best practices related to IT services and digital marketing. Provide regular sales reports, forecasts, and market insights to the management team. Requirements: Extensive sales experience. Ability to generate revenue by identifying pain points and suggesting suitable products or services. Neat, well-groomed appearance. Great networking skills. Excellent communication, presentation, and negotiation skills. Resourceful, with outstanding research skills. Self-motivated, goal-oriented, and results-driven mindset. Strong analytical and problem-solving skills. Qualification: Degree in Marketing, Business Administration and MCA in Computers , or similar. Experience : - 2 to 4 Years Work Mode :- Off Site Job Type: Full-time Schedule: Day shift Education: Bachelor's (Preferred) Experience: Business development: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred) Work Location: Remote,
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Mumbai
Work from Office
to join our international sales team. The ideal candidate will have a proven track record in reaching out to CXOs (especially CTOs), pitching IT services and staff augmentation solutions, and securing qualified meetings for the sales team. This role is crucial in building our sales pipeline across the UK, Europe, and other international markets. Key Responsibilities: Identify and engage potential clients through LinkedIn, cold outreach, email campaigns, and other channels. Pitch WeAssemble s IT services and staff augmentation solutions effectively. Set qualified appointments with decision-makers, primarily CTOs, Heads of Engineering, and Tech Leads. Maintain accurate records of interactions and follow-ups using CRM tools. Work closely with the Business Development Manager and Sales Team to align messaging and target accounts. Achieve weekly/monthly targets for outreach and appointments set. Requirements: 1 years of experience in appointment setting, lead generation, or inside sales specifically in IT services/staff augmentation or similar B2B tech environments. Proven experience in international markets (UK, EU, North America preferred). Strong communication and persuasion skills both written and verbal. Familiarity with LinkedIn Sales Navigator, email automation tools, and CRM platforms (HubSpot, Zoho, or similar). Ability to work independently, manage time efficiently, and meet KPIs. Knowledge of the software development lifecycle, outsourcing models, or tech hiring is a plus. Submit Your Application You have successfully applied You have errors in applying Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium)
Posted 1 month ago
2.0 - 3.0 years
4 - 5 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Description: Align available internal and external (offshore, nearshore, contractor) resources to meet project demands and budget constraints. Partner with consulting leadership to maximize revenue, utilization, and client satisfaction. Gather, manage, and communicate detailed resource requirements for the assigned practice area. Collaborate with management to identify and propose suitable resources for open roles. Escalate urgent or critical staffing needs and ensure timely resolution. Maintain up-to-date knowledge of consultants skill sets and project experience. Coordinate with offshore teams and vendor partners to source relevant candidate profiles. Track and monitor the selection and onboarding process for assigned roles. Maintain accurate records and data integrity in internal systems, documenting selection decisions with supporting rationale. Contribute to regular practice reports and support ad hoc reporting as needed. Leverage available tools to provide statistical and trend analysis for resource planning. Preferred Qualifications Minimum 2 to 3 years of experience in Resource Management or Vendor Management. Prior experience in IT services or consulting organizations. Strong understanding of recruiting processes and metrics (Quality, Time-to-Hire, and Volume). Proven ability to manage high-volume hiring initiatives. Excellent interpersonal, written, and verbal communication skills. Ability to operate effectively as an individual contributor while managing multiple stakeholders. Strategic mindset in developing effective resource and hiring plans. Experience working with cross-functional teams including hiring managers and vendor partners. Job Title: Resource Management Specialist Location: Bangalore Experience: 3+ years in Resource Management or Vendor Management Education: bachelor s degree or equivalent professional experience. Additional Sills:
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Pune
Work from Office
Business Title: - Data Engineer Job Location: Pune Experience: 3+ Years Employment Type: Full Time Shift Timings: UK Shift(2:00 PM-11:00 PM IST/3:00 PM-12:00 AM IST) Responsibilities: Hands-on experience with ETL processes using PySpark, SQL, Microsoft Fabric and other relevant technologies. Collaborate with client and other stakeholders to understand data requirements and design efficient data models and solutions. Optimize and tune existing data pipelines for performance and scalability. Ensure data quality and integrity throughout the data pipeline. Document technical designs, processes, and procedures. Stay updated on emerging technologies and best practices in data engineering. Building CICD pipeline using Github. Qualifications: Bachelors degree in computer science, Engineering, or a related field. 3+ years of experience in data engineering or a similar role. Strong understanding of ETL concepts and best practices. Proficiency in Azure Synapse Microsoft Fabric and other data processing technologies. Experience with cloud-based data platforms such as Azure or AWS. Knowledge of data warehousing concepts and methodologies. Proficiency in Python, PySpark, SQL programming language for data manipulation and scripting. Nice-to-have Qualifications: Experience with deta lake concepts Familiarity with data visualization tools such as Power BI or Tableau. Certifications in relevant technologies (e.g., Microsoft Certified: Azure Data Engineer Associate). Company Benefits Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program. Company Profile Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law ",
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Company description Publicis Re:Sources is the backbone of Publicis Groupe, the worlds third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. Overview Skills (must have) Team Management & Leadership Proven experience in leading IT support or service desk teams Ability to delegate, track performance, and coach team members Strong stakeholder and cross-functional collaboration skills Conflict resolution and people management abilities MIS Reporting & Data Analysis Experience in generating and analysing IT support reports (SLA, ticket trends, resource utilization, etc.) Familiarity with incident, problem, and change management metrics Ability to derive insights and recommend action plans based on data Dashboard & Tool Expertise ServiceNow: Hands-on experience with dashboard and report creation Understanding of CMDB, ticket lifecycle, and performance analytics Power BI: Ability to design interactive dashboards using DAX and data modelling Advanced Excel: Proficiency in PivotTables, Power Query, VLOOKUP/XLOOKUP, macros, dashboards Presentation & Communication Skills Expert in Microsoft PowerPoint - slide design, storytelling, infographics Ability to translate technical data into executive-level presentations Clear and confident verbal communication ITIL knowledge or certification Knowledge of automation tools (e.g., Power Automate, scripting) Experience working in a global or multi-time-zone support model Skills (good to have) Outstanding customer service skills and dedication to providing exceptional customer care Specialized knowledge of Global Technical Support/Service Desk Processes Strong teaching and mentoring experience Project management experience - must be able to drive projects using organizational tools to track progress, assign tasks and achieve timelines Excellent PowerPoint Presentation Skills Additional certification in Microsoft, ITIL or similar technologies is a plus Responsibilities Responsibilities Operations Establish and lead a customer feedback committee Be the point of contact when it comes to technical escalations Lead the promotion of IT services to the Groupe (Marcel community, etc.) Collaborate across teams to enhance support quality measurements and related processes and training. Develop processes, practices, and SOP for operational efficiency Work on Projects related to Global Tech Support to get in more efficiency Meeting with Functional track on Quarterly basis Writing progress reports and delivering presentations to the relevant stakeholders. People & Team Management Communicate expectations, assignments, and responsibilities clearly and professionally Assist in the creation of the team KPIs as well as monitor and report on results Sharing feedback with team on Quarterly/monthly basis with documented feedback Weekly team huddle with documented MOM with historical data Process KT Download & Access Provisioning for new hires & terms Attrition control Use gamification, empowerment, trust, and other strategies as appropriate to develop and motivate team members Project Implementation Liaising with team members, management, and clients to ensure projects are completed to standard. Ensure projects are completed in a defined time frame and ensure all updates should be given to the team. Documentation of new process and workflow
Posted 1 month ago
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