IT Service Desk- Dutch Language

You are a proactive and customer-focused IT Service Desk Analyst fluent in English and Dutch. You will support users across different regions, manage IT incidents, resolve technical issues, and ensure smooth operations through effective communication and service delivery. Your key responsibilities include handling IT service requests and incidents via phone, email, and ticketing systems, identifying, logging, diagnosing, and resolving incidents promptly, providing first-level technical support for hardware, software, and networking problems, processing service requests like software installations, user account management, password resets, and access provisioning, escalating complex technical issues to the appropriate teams, documenting all tickets, troubleshooting steps, and resolutions, delivering excellent customer service with professionalism, supporting users in English and Dutch, following ITIL-based practices, assisting with onboarding and basic training for new users. You should have 2-4 years of experience in an IT Service Desk or technical support role, fluency in English and Dutch (spoken and written), strong understanding of Windows and Microsoft Office, familiarity with ticketing tools like ServiceNow or JIRA, basic networking knowledge, strong problem-solving and analytical skills, excellent communication abilities, ability to work in a fast-paced multicultural environment, and an ITIL Foundation certification is a plus. If interested, kindly share your updated resume with ravi.k@s3staff.com.,