IT Service Desk Analyst I

Description

We are seeking an IT Service Desk Analyst I to join our team in India. The ideal candidate will be responsible for providing technical support to end-users, resolving issues related to hardware and software, and ensuring timely and effective service delivery.

Responsibilities

• Provide first-line support to end-users for IT-related issues via phone, email, and chat.
• Troubleshoot hardware and software problems and escalate complex issues to senior staff.
• Document incidents and service requests in the IT service management tool.
• Assist in the setup and configuration of new user accounts and hardware.
• Maintain and update the knowledge base with solutions and troubleshooting steps.

Skills and Qualifications

• 1-2 years of experience in an IT support role, preferably in a Service Desk environment.
• Proficiency in Windows operating systems and Microsoft Office Suite.
• Familiarity with ITIL concepts and practices.
• Basic understanding of networking principles and troubleshooting.
• Strong communication skills, both verbal and written, with a customer service orientation.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.