10.0 - 15.0 years

0 Lacs

hyderabad, telangana

On-site

The Service Management group, part of the Corporate Engineering Reliability Engineering & Enablement Function, is responsible for providing operational end-to-end service ownership and support. This group also manages incident, problem, and change processes throughout the service lifecycle. As a Senior Service Manager, your role is crucial in providing expert input into incident resolution, problem management, and change planning to ensure the customer experience meets agreed levels of satisfaction. With over 10 years of relevant technology domain experience and 15+ years in Technology Operations Management, you will play a key role in maintaining service excellence. Holding ITIL Certifications, particularly V4, and a BS/MS degree in Computer Science or related field is highly desirable. Your expertise in Risk Management, Capacity Planning, Availability Management, and IT SACM processes will be essential in this role. Additionally, your experience in IT SCM/DR, maintaining SLA documents, and driving continuous service improvements will be invaluable. Your responsibilities will include being a member of the incident management process, available 24x7 for major incidents. You will drive incident mitigations, ensure resource mobilization, and communicate effectively with senior leadership during major incidents. In Change and Release Management, you will conduct change risk reviews, maintain knowledge of the forward schedule of change, and advise on change standard processes. Proactive problem assessment, root cause analysis, and driving preventative actions will be part of your role in Problem Management. Your expertise in Availability Management will involve advising on service operability requirements, recommending availability improvements, and analyzing data against targets. As a champion of Continuous Service Improvement, you will create and maintain Service Improvement Plans, manage a pipeline of CSI activities, and provide clear advice on managing service risk. Governance, compliance, service performance reporting, Service Level Management, and engagement in Service Forums will also be integral parts of your responsibilities. Joining London Stock Exchange Group (LSEG) means becoming part of a global organization with a diverse workforce across 65 countries. LSEG values individuality, encourages new ideas, and is committed to sustainability. Together, we aim to drive sustainable economic growth and support the transition to net zero. LSEG offers a range of benefits including healthcare, retirement planning, and wellbeing initiatives to support its employees. For more details on privacy and data protection, please refer to the privacy notice provided by London Stock Exchange Group (LSEG).,

Posted 3 days ago

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