IT QA Analyst

Role & responsibilities

• Design, develop, and execute comprehensive test plans and test cases specifically tailored for insurance applications, covering areas such as policy lifecycle, claims management, billing, underwriting, and regulatory compliance.
• Perform various types of testing, including functional, regression, integration, system, user acceptance testing (UAT), and crucially, compliance testing against insurance industry regulations (e.g., AML, privacy laws)
• Identify, document, and track software defects and inconsistencies using our bug tracking system (Jira), providing clear, concise, and detailed information for development teams.
• Actively participate in the review of requirements, specifications, and technical design documents, providing timely and meaningful feedback, especially regarding their impact on insurance workflows and data.
• Develop and maintain robust automated test scripts using relevant tools and frameworks with an emphasis on creating efficient and reliable automated tests for insurance business processes.
• Contribute to the continuous improvement of QA processes, methodologies, and tools, bringing insights from best practices in insurance software quality assurance.
• Monitor and report on testing progress, results, and product quality metrics, including risk assessments specific to insurance operations.
• Work effectively in an Agile/Scrum development environment, participating in all agile ceremonies.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Must Have:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• 5+ years of experience in a Quality Assurance or Software Testing role, with a significant portion of that experience focused on the insurance industry.

• Demonstrable in-depth understanding of core insurance business processes, terminology, and products
• Ability to understand the architectural complexities of integrating systems and accordingly conceptualize relevant test case design.
• Possesses strong knowledge of test processes and applying standard industry testing practices and QA methodologies.
• Solid knowledge of API & Data Testing with Web UI experience using API testing tools (e.g., Postman, SoapUI) for integrating insurance systems
• 1+ year of automation experience, with automated testing tools and frameworks (e.g., Selenium, Playwright) for complex business flows
• Experience in test management tools like ADO or ALM or Confluence
• Experience in cross browser testing on desktop / mobile / tablets.
• Well versed with Agile and Scrum practices
• Proficiency in designing and executing complex test plans and test cases.
• Proficient knowledge of databases and SQL for database testing and data validation in insurance data models
• Strong analytical and problem-solving skills with meticulous attention to detail, particularly in complex insurance scenarios.
• Excellent written and verbal communication skills, with the ability to clearly articulate technical issues and insurance-specific business logic.
• Ability to work independently and as part of a collaborative team, often bridging the gap between technical and business stakeholders in the insurance domain.

Preferred:

• Experience testing specific insurance modules or systems (e.g., policy administration systems, claims management systems, quoting engines, underwriting platforms).
• Has worked in a multicultural environment with distributed teams and is able to effectively collaborate to implement complex system requirements of high quality.
• Knowledge of performance testing concepts and tools (e.g., JMeter, LoadRunner) for high-volume insurance transactions.
• Experience with continuous integration/continuous delivery (CI/CD) pipelines.
• Certification(s) in Agile / Testing / Automation.