IT Project Manager (Customer Success)

As a Project Manager at Cloud Control Solutions (HYBCLOUD), you will be an integral part of our team, playing a crucial role in ensuring the success of our cloud migration and application management projects. You will act as a bridge between our clients and technical teams, facilitating effective communication and project coordination. Your focus will be on delivering exceptional customer service, meeting project objectives, and fostering long-term client relationships. **Key Responsibilities:** - **Client Engagement:** - Act as the primary point of contact for clients, understanding their needs, objectives, and success criteria. - Build and nurture strong client relationships by providing exceptional customer service and support throughout the project lifecycle. - **Project Management:** - Collaborate with technical teams to plan, execute, and monitor cloud migration and application management projects. - Develop project plans, schedules, and budgets, and ensure adherence to project timelines and budgets. - **Communication and Reporting:** - Regularly communicate project progress, milestones, and challenges to clients, ensuring transparency and alignment with client expectations. - Prepare and deliver project status reports and presentations to clients and internal stakeholders. - **Issue Resolution:** - Identify and address project-related issues promptly and effectively, working with cross-functional teams to find solutions. - Escalate critical issues to senior management as needed. - **Quality Assurance:** - Ensure the quality and delivery of project deliverables meet or exceed client expectations. - Conduct project reviews and quality assessments to identify areas for improvement. - **Risk Management:** - Proactively identify project risks and develop risk mitigation plans. - Manage changes in project scope, schedule, and costs. - **Customer Satisfaction:** - Measure and evaluate customer satisfaction through surveys and feedback mechanisms. - Take corrective actions to enhance customer experience and project success. - **Documentation and Knowledge Sharing:** - Maintain accurate project documentation, including project plans, schedules, and client communication records. - Share knowledge and best practices with internal teams for continuous improvement. **Preferred Skills and Qualifications:** - Bachelor's/Master's degree in a relevant field (e.g., Business, IT, Project Management). - Proven experience as a Project Coordinator or similar role in the IT or cloud services industry. - Strong understanding of cloud technologies, Docker, containers, Kubernetes, and cloud platforms. - Excellent project management skills, including the ability to create and manage project plans. - Exceptional communication, negotiation, and interpersonal skills. - Customer-centric mindset with a passion for ensuring customer success. - Problem-solving and critical-thinking abilities. - Knowledge of project management tools and methodologies (e.g., Agile, Scrum) is a plus. - Project management certification (e.g., PMP, CAPM) is a plus. - At least 8+ years of experience as a project manager or system analyst. - Strong communication and presentation skills. - Excellent organizational and leadership abilities. **Job Type:** Full-time **Benefits:** - Health insurance - Paid time off - Provident Fund **Schedule:** - Day shift - Monday to Friday **Performance bonus** **Ability to commute/relocate:** Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Required) **Work Location:** In person **Application Deadline:** 19/05/2025 **Expected Start Date:** 30/05/2025,