978 It Operations Jobs - Page 8

As a Software Engineering - Developer at Kyndryl, you will have the opportunity to be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your role is crucial in our business offering as your code will deliver value to our customers in an efficient and timely manner. Your meticulous attention to detail and commitment to quality will be pivotal in ensuring the success of our products. Your responsibilities will include the following key areas: 1. ITOM Implementation: You will design and implement ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management to achieve comprehensive visibility into our IT environment. Configuring MID Servers and integrating them with various network devices, servers, and applications for automated asset discovery will be part of your tasks. Additionally, defining and deploying service maps to visualize relationships between IT components for proactive incident management is essential. 2. AIOps Integration: Evaluating and implementing AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization will be within your scope. Building workflows and automations utilizing anomaly detection, root cause analysis, and predictive maintenance capabilities is crucial. Your expertise will also be utilized in developing custom dashboards and reports to offer actionable insights for efficient problem resolution and performance optimization. 3. Technical Expertise: Your deep understanding of ServiceNow ITOM modules, scripting languages like JavaScript and Jelly, and integration capabilities will be fundamental. Hands-on experience in network and system administration principles, including device discovery and troubleshooting, is required. Keeping abreast of the latest developments in AIOps and its integration with ServiceNow is expected. 4. Collaboration and Communication: Effective collaboration with IT operations, network, and application teams to comprehend requirements and design optimal ITOM solutions is vital. Communication of technical concepts clearly and concisely to various stakeholders to ensure alignment and buy-in is necessary. Documenting configurations and procedures for future reference and knowledge sharing is also an essential aspect of your role. As a valued member of our team, your contributions will significantly impact the success of our products. You will work alongside a passionate team dedicated to innovation, creativity, and excellence. Your role will empower you to drive innovation, take ownership of your work, and enhance your problem-solving, collaboration, and automation skills. Together, we can make a difference in the realm of cloud-based managed services. Your future at Kyndryl offers exciting opportunities for growth within the job family. With dedication and hard work, you can progress to higher bands and achieve esteemed positions such as Principal Engineer or Vice President of Software. These roles not only allow you to inspire and innovate but also bring a sense of pride and accomplishment in reaching the pinnacle of your career in the software industry. Who You Are: You are experienced and proficient in ServiceNow ITOM implementations, having a growth mindset to drive personal and professional development. Customer success is a priority for you, and you work inclusively with others. Key technical and professional experience required includes a minimum of 7 years in ServiceNow ITOM, expertise in Discovery, Service Mapping, Event Management, proficiency in JavaScript, Jelly scripting, and API integrations, among others. Preferred experience includes knowledge of AIOps, ML-based analytics, familiarity with cloud environments, and involvement in Agile or DevOps environments. At Kyndryl, we value diversity in all its forms and provide a workplace where everyone can bring their whole selves to work. Our dedication to inclusivity ensures a supportive and equitable culture for all employees. As a graduate or intern at Kyndryl, you will have the opportunity to kickstart your career, contribute to the business, access learning opportunities, collaborate with global teams, and engage in community activities. The dynamic and expert-filled atmosphere at Kyndryl offers an excellent environment for your professional growth.,

At PwC, we focus on a variety of outsourced solutions and support clients across numerous functions to streamline operations, reduce costs, and improve efficiency. Our skilled individuals in managed services are experts in project management, technology, and process optimization. They deliver high-quality services by managing key processes and functions on behalf of our clients. Those in managed service management and strategy at PwC are responsible for transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your role will involve continuous improvement and optimization of managed services processes, tools, and services. Your primary focus will be on building meaningful client connections and learning how to manage and inspire others. You will navigate complex situations, grow your personal brand, deepen technical expertise, and enhance your awareness of strengths. It is essential to anticipate the needs of your teams and clients, delivering quality while embracing ambiguity and using unclear situations as opportunities to grow. To excel in this role, you must possess the following skills, knowledge, and experiences: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. - Apply critical thinking to break down complex concepts. - Understand the broader objectives of your project or role and how your work aligns with the overall strategy. - Develop a deeper understanding of the business context and its evolving nature. - Use reflection to enhance self-awareness, strengths, and address development areas. - Interpret data to derive insights and recommendations. - Uphold professional and technical standards, the Firm's code of conduct, and independence requirements. As a part of our Managed Services team, you will collaborate with various teams to help clients implement and operate new capabilities, achieve operational efficiencies, and leverage the power of business and technology. The Transitions objective within our global Managed Services platform is to enable operations to meet contracted service requirements through documented solutions and demonstrated Operational Readiness before Service Delivery Commencement. Transition operates with quality standards across all towers of the Managed Services Practice, irrespective of engagement size or customer size. Key responsibilities include: - Developing, implementing, and managing IT service management processes. - Collaborating with cross-functional teams to ensure seamless service delivery and support. - Establishing change management processes and coordinating release and deployment activities. - Monitoring service performance, analyzing key metrics, and driving continuous improvement initiatives. - Establishing and maintaining service level agreements (SLAs) and key performance indicators (KPIs). - Providing leadership and mentorship to service support teams, fostering a culture of collaboration and excellence. As a Senior Associate, you will be part of a team of problem solvers, executing critical client-facing and internal transition programs. You will collaborate effectively with stakeholders, identify improvement opportunities, handle data responsibly, and uphold ethical standards. Additionally, you will work in a team environment, manage deliverables independently, and contribute to cross-team collaboration.,

As a reliable and detail-oriented Operations Analyst L2 Support, you will be joining our team to monitor scheduled jobs, handle production support channels, and manage ServiceNow tickets. Your role will be crucial in maintaining the stability of financial operations, especially during month-end activities. Your key responsibilities will include ensuring the smooth running of all scheduled jobs within defined timelines and resolving any job failures promptly. You will be responsible for monitoring production support channels and ServiceNow tickets, ensuring timely resolution or routing to the appropriate squad. Taking ownership of L2 support issues and coordinating with relevant teams for resolution will be a key part of your role. Additionally, active participation in month-end close activities to ensure operational smoothness is expected from you. Maintaining effective communication with key end users and SMEs, especially during critical month-end dates, will be essential. In case of any issues during month-end, gathering key impact details such as materiality of the issue, impacted accounts, and affected business processes will be required. Providing timely updates and escalations as needed to minimize business disruption is crucial. You will also be expected to contribute to process improvements and documentation for recurring issues. To be successful in this role, you should have experience in L2 production support or IT operations, preferably within a financial or ERP environment. Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow is necessary. Strong analytical and problem-solving skills will be beneficial for this position. Excellent verbal and written communication skills are required for effective coordination with both business and technical teams. Experience working in month-end close cycles or financial operations is a plus. You should also demonstrate the ability to work under pressure and manage priorities efficiently during critical periods.,

As the Manager IT Manufacturing, you will oversee and manage IT operations for Manufacturing IT applications and associated IT Infrastructure at the Sanand facility. Your role is crucial in ensuring the operational readiness of the manufacturing site and managing the IT ecosystem for the Somerset facilities. You will collaborate closely with Manufacturing business stakeholders to ensure business continuity and uninterrupted operations. The ideal candidate will possess a deep understanding of Engineering, IT, and Manufacturing business processes, along with digital technology and IT systems. You will lead cross-functional teams, coordinating with IT, engineering, manufacturing, R&D, quality assurance, and supply chain teams to ensure successful program delivery. Facilitating collaboration and communication across teams, you will promote alignment and timely decision-making. Providing leadership and mentorship to project teams, you will ensure effective resource utilization and skill development. Collaborating with senior management, you will define program goals, prioritize initiatives, and ensure strategic alignment across IT systems. Your responsibilities include being accountable for the IT requirements of the manufacturing site, partnering with Facilities and Capital Delivery/Project teams for site IT infrastructure expansion needs, and participating in planning, design, and execution phases of Gigafactory site infrastructure requirements and IT projects. You will serve as the single point of contact for Manufacturing business stakeholders in managing and supporting IT systems, collaborating with central IT and vendor teams to ensure operational IT systems meeting defined SLAs. Additionally, you will manage IT support, upgrades, troubleshooting for manufacturing-specific IT applications, Lab equipment associated software, and manufacturing IT applications. You will ensure IT policies and procedures are implemented across the Manufacturing site and comply with regulatory requirements, coordinating in site audits. Responsible for identifying and managing potential risks associated with IT projects/site, you will develop contingency plans and implement risk mitigation strategies. You will also oversee end-user IT training, communicate with other departments and stakeholders to address IT needs, collaborate with other departments to resolve IT-related issues, provide technical support by working with central IT and vendor teams, and lead cross-functional teams effectively. The ideal candidate will hold a Bachelor's or Master's degree in computer science or a related field, possess extensive experience in managing Manufacturing-related applications and associated IT infrastructure and networking, have good knowledge of various IT tools and systems, excellent presentation, leadership, and communication skills, strong problem-solving and decision-making abilities, experience in budget management and contract negotiation, knowledge of regulatory compliance requirements, and the ability to proactively plan, organize, and execute IT projects. Role Specific Qualifications/Certifications: - Computer Science or Engineering degree or equivalent. - Leadership experience in managing cross-functional teams. - Experience in system integration, architecture, and networks within manufacturing IT environments.,

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Experience: 3-5 Years.

Company Overview Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Our Mission is to enable our clients to maximize business impact from technology by Harnessing the transformational impact of emerging technologies Bridging the gap between business and technology Role Description Position Overview The Head of Corporate IT is responsible for leading and overseeing the internal IT enterprise en corporate cloud, infrastructure, systems, application, networks, assets, vendors and operations within an organization across all locations en offices. This senior leadership position plays a critical role in ensuring the reliability, security, compliance and efficiency of the companys IT environment, ensuring that all internal technology needs are met to support business operations and strategic goals. The IT Head will manage the IT department, collaborate with other departments, and oversee all technology-related projects and initiatives. Key Responsibilities: 1. IT Strategy and Leadership: Develop and implement the IT strategy, not limited to, for enterprise en corporate cloud, infrastructure, systems, application, networks, assets, vendors and operations in alignment with the overall business strategy. Lead and inspire a team of IT professionals, ensuring effective performance and growth. Serve as a key advisor to the executive team, providing recommendations on technology adoption, improvements, and IT-related risks. Develop and manage the IT budget, ensuring cost-effective resource allocation for IT initiatives. 2. Internal IT Infrastructure Management: Oversee the design, implementation, and maintenance of the companys internal IT infrastructure (cloud, networking, servers, storage, applications, licenses, assets, vendors etc.). Ensure high availability, scalability, and security of all IT systems. Manage IT hardware and software assets, ensuring they are up to date and compliant with company standards. 3. Cybersecurity and Risk Management: Lead the implementation of IT security policies and procedures to protect the organization from cyber threats. Oversee the continuous monitoring of IT systems for vulnerabilities and take corrective actions when necessary. Ensure compliance with relevant industry en government regulations and standards. Conduct regular audits of IT infrastructure and internal systems to identify potential risks and areas for improvement. 4. IT Operations and Support: Manage day-to-day IT operations, ensuring optimal performance of internal systems and applications. Provide technical support and troubleshooting for internal employees, ensuring quick resolution of issues. Implement and manage service desk operations to handle IT support requests in a timely manner. Establish and enforce IT policies and best practices for end-users across the organization. 5. Project Management: Oversee IT-related projects from inception to completion, ensuring they are delivered on time and within budget. Collaborate with cross-functional teams (HR, finance, legal, etc.) to implement IT solutions that support business processes. Drive the adoption of new technologies and tools to improve internal workflows and productivity. 6. Vendor Management: Manage relationships with external IT vendors and service providers, ensuring the quality and reliability of services and products. Negotiate contracts and agreements with vendors to ensure cost-effective and high-quality solutions. Monitor vendor performance and address any issues or concerns promptly. Technical Skills 7. Disaster Recovery and Business Continuity: Develop and implement disaster recovery and business continuity plans to ensure minimal disruption to business operations in case of IT outages or disasters. Regularly test and update disaster recovery protocols and ensure employees are trained on emergency procedures. 8. Team Development and Collaboration: Lead, mentor, and develop the IT team, fostering a culture of continuous learning and professional growth. Ensure appropriate training and development opportunities for IT staff to stay current with emerging technologies and industry best practices. Promote collaboration between IT and other departments to understand business needs and provide effective technological solutions. 9. Performance Metrics and Reporting: Establish KPIs (Key Performance Indicators) for IT performance and deliver regular reports to senior leadership. Track and analyze system performance, user satisfaction, and operational efficiency, using data to make informed decisions. Regularly report on IT achievements, challenges, and future needs to executive management. Technical Skills: Expertise in IT infrastructure management, including networks, servers, storage, and cloud services. Knowledge of cybersecurity practices, data protection, and compliance regulations. Strong proficiency in enterprise software applications, database management, and system integrations. Familiarity with business continuity and disaster recovery planning. Leadership & Interpersonal Skills: Strong leadership and people management skills with the ability to motivate and guide teams effectively. Excellent communication skills, with the ability to present complex IT topics to non-technical stakeholders. Strategic thinking and decision-making abilities, balancing long-term objectives with short-term operational needs. Strong problem-solving skills, with a proactive approach to identifying and addressing IT challenges. Project Management: Proficiency in managing IT projects, utilizing tools and methodologies such as Agile, Scrum, or Waterfall. Ability to prioritize and manage multiple projects simultaneously while ensuring deadlines are met. Nice-to-have skills Soft Skills: Strong analytical thinking and troubleshooting capabilities. Ability to collaborate with various departments and business units to align IT services with overall company goals. High attention to detail and a proactive approach to managing IT operations and improvements. Working Conditions: Full-time, on-site position. Some flexibility in working hours may be required based on project timelines or critical IT issues. Occasional travel may be required for vendor meetings or office locations. Qualifications Educational Background: Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant certifications such as ITIL, PMP, CISSP, or other industry-recognized credentials are a plus. Experience: Proven experience (15+ years) in IT management, with at least 3+ years in a senior leadership role. Strong experience in managing IT infrastructure, cloud services, cybersecurity, IT operations, and support teams. Demonstrated experience in budget management, vendor relations, and project management. Solid experience in managing internal corporate IT systems and technologies (networking, servers, applications, cloud services, etc.).

We are looking for a skilled Developer with 8-10 years of experience to join our team on a contract basis. The ideal candidate will have a strong background in IT Services & Consulting and be able to work effectively in a fast-paced environment. Roles and Responsibility Design, develop, and test software applications using various programming languages and technologies. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality, reliable, and scalable code. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with industry trends and emerging technologies to enhance skills and knowledge. Job Requirements Strong understanding of software development principles, patterns, and practices. Proficiency in one or more programming languages such as Java, Python, C++, etc. Experience with database management systems and querying languages like SQL. Knowledge of front-end development frameworks and user interface design principles. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Familiarity with agile development methodologies and version control systems like Git. A Bachelor's degree in Computer Science or related field is required.

We are seeking a proactive and experienced ITSM Administrator/Process Owner with a strong foundation in ITIL-based IT Service Management (ITSM) processes. The ideal candidate will be responsible for configuring, administering, and enhancing our ITSM platform to support IT operations, service delivery, and continuous improvement. You will work closely with cross-functional teams to ensure the platform aligns with ITIL best practices and business requirements. Key Responsibilities 2+ years of hands-on experience with ITSM administration or consulting in platforms like ServiceNow Strong working knowledge of ITIL processes (Incident, Problem, Change, Asset/Config, Service Request). ITIL v3 or ITIL 4 Foundation certification is a plus. Proven experience in configuring and customizing ITSM modules. Experience with ITSM integrations using REST/SOAP APIs. Requirements Administer and maintain the ITSM platform such as ServiceNow, Service Desk or Jira, including Incident, Problem, Change, CMDB, Knowledge, Request, and Service Catalog modules. Design, configure, and implement new modules, applications, and integrations based on business needs. Collaborate with stakeholders to gather requirements, translate them into technical solutions, and deliver scalable ITSM enhancements. Automate workflows and processes using Flow Designer, Business Rules, UI Policies, and Client Scripts. Create and maintain reports, dashboards, and performance analytics aligned with ITIL KPIs. Ensure data integrity and compliance within the CMDB and other ITSM modules. Implement ITIL-aligned process improvements and enforce IT governance within ITSM platforms (ServiceNow, Manage Engine Service Desk, Atlassian Service Desk). Maintain technical documentation, including process flows, configurations, and support guides. Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc. , is also included in employee welcome packages onboard. SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

-Designing & implementing IT strategies to meet the organization’s goals -Drive digital transformation initiatives -Ensure reliable & scalable IT infrastructure, including network systems, data centers, and cloud platforms -Manage ERP implementation

Job Description We are seeking an experienced and highly skilled ServiceNow CSDM Configuration Manager to lead the design, implementation, and governance of the CSDM framework within our ServiceNow platform. This role requires deep expertise in ServiceNow CMDB, ITOM, ITSM and CSDM best practices, with a strong focus on aligning data models with business services and IT operations. Responsibilities: Define and enforce CMDB governance, data quality standards, and configuration item (CI) lifecycle management. Lead the implementation and continuous improvement of the Common Service Data Model (CSDM) across the enterprise. Collaborate with stakeholders across IT, security, and business units to ensure accurate service mapping and alignment with business capabilities. Design and maintain data models, CI classes, and relationships in accordance with CSDM 4.0+ standards. Develop and maintain dashboards, reports, and KPIs to monitor CMDB health and compliance. Provide expert-level guidance on ServiceNow Discovery, Service Mapping, and Integration Hub for automated CI population. Conduct regular audits and remediation of CMDB data to ensure integrity and completeness. Act as a Subject Matter Expert (SME) for CSDM and CMDB architecture in ServiceNow-related projects and initiatives. Create and implement configuration management policies and maintain a CMDB data dictionary. Qualifications Minimum Qualifications: Bachelor s or master s degree in information systems, Computer Science, or equivalent experience. 10+ years of experience with the ServiceNow platform, with at least 3 years focused on CSDM and CMDB architecture. ServiceNow Certified System Administrator (CSA) or developer (CAD). ServiceNow Certified Implementation Specialist (CIS) in CMDB/CSDM. Proven experience implementing and managing CSDM 4.0 or higher in a complex enterprise environment. Strong understanding of ITIL, ITOM, and ITSM processes. Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards. Operational experience with event management and agent client connectors (ACC). Scripting in JavaScript. Excellent communication and stakeholder management skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Preferred Qualifications: Understanding of ServiceNow configurations and customizations: ACL, Business Rules, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc. Experience with implementing integrations using REST/SOAP, Flow Designer, Scripted REST API, and Integration Hub spokes. Experience with Machine learning and NLU models is a plus. Certification in ITIL Foundations in Service Management is a plus. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: Occasional Shift: Day Duration: No End Date Job Function: IT

Who youll be working with: WPP Enterprise Technology are proud technology solutions partner for WPP Corporate Functions. Our collaboration is instrumental in coordinating and assuring end-to-end change delivery, managing the IT technology lifecycle, and maintaining a robust innovation pipeline. The CRC discipline within WPP ET plays a crucial role in this partnership. We are responsible for providing advisory and support to the corporate business cluster on critical areas such as Technology Audits, Technology Risks, Control Assurance, and Technology Compliance. Our objective is to ensure that all central functions at WPP HQ operate in a safe, secure, and compliant manner. The CRC function in the Corporate Business Cluster drives compliant IT operations for WPP HQ teams, managing Legal, regulatory, and contractual obligations. As a Risk & Compliance Manager, you will play a critical role in developing and implementing a world-class technology risk and compliance program to support WPP HQ Finance Functions. You will collaborate with the WPP Chief Cyber, Risk and Compliance Officer (CCRCO), WPP CISO, Director of Cyber, Risk and Compliance, and WPP HQ Finance department heads to set the CRC functions vision and strategy, and manage escalations for technology operational risks, compliance, audit, BCP, and DR assessments. As an SME, you will lead and develop a highly effective risk and compliance function, strengthening defences and promoting a proactive, collaborative approach. You will operate in a highly complex environment with multiple risk categories, including IT operations, information security, legal, regulatory, financial and commercial with broad impacts spanning both the Corporate Cluster and the WPP Group. What youll be doing: Work closely with and assist CRC department head in developing a risk and compliance strategy for the corporate cluster that is aligned to WPP ET and CRC strategies. Establish technology risk & compliance community across the range of WPP HQ functions to drive the implementation and standardisation of agreed security governance, risk & compliance approach. Drive the Cluster s CRC strategy and approach, by closely working with Corporate CRC Director CRC Discipline Lead and other ET stakeholders. Drive BC/DR planning to the appropriate level across the Cluster and ensure BC/DR plans are updated and reviewed annually. Conduct and support Technology Risk Assessments e.g., quarterly risk landscaping - owning and driving Cluster-specific risk mitigation actions. Respond to tracking and reporting from Internal, External or Client Audit findings within the Corporate Cluster. Conduct CRC Cluster self-certification and self-monitoring of IT controls, and maintain an active liaising channel with the IT Ops function at WPP group level. Support CRC Cluster-wide input into the WPP IT Asset Register and CMDB owned by IT Ops teams. Be CRC point of contact for relevant business stakeholder escalations relating to Technology risk and compliance. Lead and oversee resolution of the most complex, critical, and impactful risk & compliance issues. Work across the CRC Cluster teams like Operational Security, Technology Operations, and Strategy and Architecture to design controls, deliver management information (KRIs) and risk mitigation plans. Drive engagement, comms and adoption for all risk, compliance and security tasks to ensure the rationale for task is understood, the mandate is embedded, and colleagues and partners are trained and can perform effectively and efficiently. Design and deliver a range of educational activities and material to embed a strong SOX Compliant culture, mindset and behaviours across the Cluster. Build strong relationships with the external stakeholders (customer, suppliers, other major bodies) as well as build a network of peers to bring innovation and insights on industry best practice, standards, frameworks, and processes to deliver a future-fit capability. Ensure that the Corporate Function remains compliant with national legislative, regulatory, contractual and WPP technology governance obligations. Support Cluster teams and functions during client pitch for winning new work by providing a compelling narrative to our prospective clients around the strength of our risk, compliance and security proposition. What youll need: A minimum of 5 to 7 years of strong and deep background in managing SOX ITGC audits in complex global organisations. Key certifications (e.g. CISA, CRISC, CISSP, CISM, Azure & Dynamic 365) desirable but not essential Degree or equivalent (i.e. BSc, BEng, MSc) desirable but not essential Comprehensive knowledge of information security risk standards, frameworks and best practices (i.e., COBIT, SOX ITGC, ISO27K1, NIST, CIS, SOC, Cyber Essentials, GDPR) Ability to provide leadership on complex and unfamiliar situations, often involving risk and emotion Expert communicator with a track record of operating, partnering with and influencing up to and including exec-level stakeholders Able to lead highly complex programmes across multiple units and geographies with high-pressure deliverable Risk and Compliance subject-matter-expert with in-depth knowledge of technology governance in the cloud and on-prem IT technologies Good understanding of managing internal and external audits (i.e., SOC:1-2, SOX) and assurance activities, including testing the design and operational effectiveness of security controls Ability to operate and lead in a fast-paced organizational transformation and able to navigate and champion change across organisational / geographical complexity A genuine desire to lead, develop, coach and mentor junior team members Who you are: Youre open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. Youre optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What well give you: Passionate, inspired people We aim to create a culture in which people can do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We re looking for a Site Reliability Engineer (SRE) to join our ever-evolving TSO team and help us unleash the potential of every business. What you ll own as - Site Reliability Engineer (SRE) Analyze incident data from platforms like ServiceNow, IBM Netcool, Everbridge xMatters, OpsGenie, and PagerDuty to identify recurring issues and service instability trends. Collaborate with cross-functional teams to improve platform availability, stability, and performance. Identify and close observability gaps in logging, monitoring, and alerting; recommend and implement new tools as needed. Integrate pre- and post-change validation testing into CI/CD pipelines and manual deployments. Develop and pilot automated runbooks for common incident types to improve incident response and reduce MTTR. Participate in Change Advisory Boards (CABs), major incident triage, and root cause analysis processes. Evaluate and implement tools for incident remediation, change validation, and performance benchmarking. Contribute to monthly retrospectives, publish quarterly SRE health reports, and drive continuous improvement initiatives. What you bring You bring a passion for building reliable, scalable systems backed by hands-on experience in observability, automation, and collaborative problem-solving. 3+ years of experience in Site Reliability Engineering, DevOps, or a related technical role. Strong understanding of incident management, root cause analysis, and service reliability principles. Experience in IT Operations, with a focus on observability, and log management. Solid understanding of observability concepts, including metrics, log aggregation, log management, OpenTelemetry (OTEL) concepts and best practices, traces, event management and alerting. Hands-on experience with observability and monitoring tools (e.g., Splunk Enterprise, Splunk Cloud, Splunk Observability, OTEL agents, collectors and gateways, Prometheus, Grafana, Zabbix). Experience developing Splunk queries and dashboards using Splunk Search Processing Language (SPL) Proficiency in scripting languages (e.g., Python, Bash) and infrastructure-as-code tools. Familiarity with CI/CD pipelines and automated testing frameworks. Excellent problem-solving skills and a proactive, collaborative mindset. Strong communication skills and the ability to work effectively across teams. Added bonus if you have Experience working in high-availability or financial services environments. Experience with Software Development Life Cycle (SDLC) concepts. Experience working within an AGILE environment. Knowledge of ITIL processes and prior participation in CABs. Familiarity with cloud platforms such as AWS, Azure, or GCP. Exposure to performance benchmarking, capacity planning, and service-level objective (SLO) management. Experience in container monitoring (e.g., Kubernetes, Docker) and cloud-native architectures. Experience with one or more of the following application development or scripting languages: Java Python C# .NET JavaScript SQL C++ Go (Golang) Rust Scala Kotlin Ruby Unix Scripting (e.g., Bash, Korn Shell) Certifications: Cloud: AWS, Azure Observability: Splunk, Datadog, Dynatrace Infrastructure: RedHat, VMware, MSCE About the team Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen. As a Site Reliability Engineer (SRE) within the WP Technology Services Operations (TSO), you will play a critical role in enhancing the reliability, stability, and performance of our platforms and services in support of innovative fintech products that change the way the world pays, banks and invests. This role blends software engineering with systems engineering to proactively prevent incidents, automate operations, and improve observability across complex environments. You ll collaborate closely with infrastructure, development, and incident management teams to reduce service disruptions, implement scalable solutions, and drive continuous improvement. This is a unique opportunity to help shape a high-performing SRE function from the ground up, with a clear roadmap and strong executive support. What makes a Worldpayer What makes a Worldpayer? It s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we re determined, always staying open and winning and failing as one. LinkedIn # (#LI- Susmita Tripathy)

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Behavioral | Aptitude | Data Related Skills | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Seeking IT Remote Support for IT support, troubleshooting, and customer service. Strong communication & problem-solving skills required. Apply now! Call via WhatsApp or share resume to HR Recruiter: Gulnaz - 9334062188 Puja - 9065410298

Your Job The IT Operations Swarm Supervisor will bring passion for driving continuous improvement in process efficiency and effectiveness for the expansion of the network support organization in Bangalore India. The ideal candidate will possess the skills and knowledge sought below but, of equal importance, he or she will be self-motivated, possess a positive attitude, and be a creative thinker. Working effectively with cross-functional teams is crucial for success. The ideal candidate will have prior experience supervising a team of infrastructure/cloud support professionals. Our Team We are seeking an innovative, forward-thinking IT Operations Swarm Supervisor to advance and implement key strategies in support of our vision. Koch Capabilities Technology (KCT) is the global solutions provider for Koch Industries. We serve more than 130,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries; ranging from making fabric, glass and paper products, to manufacturing cell phone components. Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies. As KGS rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization. What You Will Do Manage the IT Operations Swarm Team with integrity. Select, develop and retain the right people. Acquire, share, and apply knowledge. Motivate each employee. Give support to the engineers on the team to ensure services are fulfilling the Customer expectations in the timings defined Partner with global leaders to continue to meet the milestones and objectives of the team. Drive the innovation and experimentation on the team for long term success. Operate autonomously to drive actions based on strategic alignment to the teams long-term vision Continually evaluate and improve processes and procedures to maximize team efficiencies Partner with other service owners, team leaders and peers to improve processes and identify new service opportunities Continuously learn our Companys Culture and grow its application across the global team Identify, assess and work to close gaps in each team members development areas to allow them to contribute at progressively higher levels. Develop and maintain strong customer relationships across business groups supported; effectively handle and resolve customer escalations in a timely manner Who You Are (Basic Qualifications) Proven track record in IT infrastructure operations leadership which includes network and security & hosting experience. Experience in leadership roles to manage a minimum team size of close to 8-12 members. Strong Sense of ownership and accountability Strong administrative & prioritization skills while being strategic in nature. Mindset towards identifying automation and process optimization opportunities. Good understanding of incident management, change management and problem management. Strong relationship building skill while being an effective communicator with the operating businesses. Experience working in a multi-cultural environment with a diverse workforce Strong vendor relation skills to identify and leverage both internal and external resources that support business objectives Strong desire to own the development and career path direction of team. Ability to work effectively and collaboratively with minimal direction Strong decision making, critical thinking, organizational and analytical skills. What Will Put You Ahead Knowledge of ITIL best practices and capabilities Experience in Network operations, Implementation and proactive management Understanding of Agile principles Experience working with complex enterprise and global stakeholders. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidates knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information http://www.kochcareers.com/doc/Everify.pdf Koch is proud to be an equal opportunity workplace. #LI-Onsite - For onsite jobs

Customer Delivery Manager We are seeking a highly experienced and client-focused Customer Delivery Manager to lead the end-to-end delivery. The ideal candidate will have a strong background in digital transformation, deep understanding of asset-heavy industries like oil & gas, and a proven track record of successful client engagement and delivery execution . Key Responsibilities: Act as the primary point of contact for customer, owning customer satisfaction and service excellence throughout the engagement. Lead and manage the delivery of digital solutions and services tailored to oil & gas operations, ensuring alignment with business and operational goals. Translate client requirements into detailed delivery roadmaps, ensuring milestones, budgets, and SLAs are met. Coordinate cross-functional teams, including engineering, IT, operations, and analytics, to ensure seamless execution. Conduct regular governance and review meetings with internal and client stakeholders. Identify and mitigate delivery risks, propose corrective actions, and drive continuous improvement. Ensure compliance with client, security, and operational standards . Foster long-term, trusted relationships with client stakeholders to support growth and innovation opportunities. Required Qualifications and Skills: Bachelor s degree in Engineering , Information Technology, or Business; MBA preferred . 10+ years of experience in the digital/technology industry, with at least 5 years as a Customer Delivery Manager . Strong experience delivering digital projects in asset-heavy industries , particularly oil & gas, utilities, or manufacturing . Exceptional communication, stakeholder management, and project execution skills. Demonstrated success in leading large-scale digital transformation programs, preferably in the Middle East or similar regions. Ability to lead geographically distributed and culturally diverse teams. Location - remote time - 2:30-11:30PM

Prudence Technology Pvt. Ltd. is looking for IT Operations Engineer to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

About the Role : Quest Alliance is seeking a seasoned IT professional to lead and strengthen its IT infrastructure, cybersecurity, and governance frameworks. This role is both strategic and hands-on, responsible for managing multi-location IT operations, ensuring robust data protection, supporting compliance, and enabling seamless digital transformation. The role demands strong leadership, vendor engagement skills, and a commitment to empowering teams across regions. Key Responsibilities 1. IT Infrastructure & Asset Management Maintain 100% accurate and up-to-date IT Asset and Employee Register (quarterly reviews). Develop and implement SOPs for asset disbursement, infrastructure management, vendor empanelment, and onboarding processes. Oversee setup and maintenance of IT systems: servers, firewalls, routers, switches, UPS, CCTV. Procure IT hardware/software and manage vendor relationships across regions. Track the lifecycle of laptops and assets to inform strategic decisions. 2. IT Governance & Compliance Lead the rollout of Quest s IT Governance Framework and Data Governance Charter. Institutionalize the digital tool approval process and drive team-wide compliance. Support compliance audits and maintain policy documentation to ensure 90% compliance. Guide teams on IT policies, audit preparation, and security standards. 3. Data Privacy & Cybersecurity Design and implement SOPs for access control, user and team permissions. Deploy security protocols for email systems, networks, and device usage (BYOD policy). Conduct bi-annual security audits, targeting 75% vulnerability reduction within six months. Ensure 100% staff participation in cybersecurity awareness training. Stay current on evolving threats and regularly update policies. 4. Business-As-Usual (BAU) Operations Ensure timely execution of routine IT operations and support tasks across offices. Maintain all critical systems including internet, network, server configurations, and software subscriptions. Administer software and domains, including Google Workspace and internal platforms. Provide field and remote support to partners, institutions, and staff. Track, document, and report IT operations for audits and internal reviews. 5. Team and Culture Building Cultivate a collaborative, reflective, and learning-oriented team culture. Empower team members through shared leadership, role clarity, and mentorship. Facilitate cross-team learning and connect day-to-day work with larger organizational goals. Create spaces for feedback, growth conversations, and collective strategy alignment. Requirements Skills & Competencies IT Infrastructure & Asset Management: Experience in setting up and maintaining networks, servers, firewalls, and security systems; skilled in tracking and managing IT assets. Cybersecurity & Data Privacy: Strong understanding of role-based access control, email/network security, and cyber protocols aligned with compliance frameworks. Software & Domain Management: Proficient in managing software licenses, internal domains, and administering Google Workspace. Cloud Operations: Familiarity with AWS services such as EC2, RDS, IAM, S3, SES, and CloudWatch for scalable infrastructure management. Procurement & Vendor Management: Proven experience in identifying, negotiating, and managing IT vendors across regions. IT Governance & Compliance: Ability to create, implement, and audit IT policies and SOPs aligned with internal governance and external compliance needs. Technical Troubleshooting & User Support: Strong problem-solving abilities, both remote and onsite, with a user-centric and empathetic approach. MIS & Data Reporting: Skilled in building and maintaining MIS tools and dashboards to support leadership reviews and strategic planning. Team, Project & Budget Management: Experienced in leading cross-functional teams, managing IT projects, and aligning budgets with organizational priorities. Benefits Monthly compensation: 1,20,000 (CTC)

About the Role: Grade Level (for internal use): 13 We are seeking an experienced and dynamic leader to fill the Director IT Operations role in India. This role is critical for overseeing and managing our IT operations, ensuring seamless execution, driving efficiency, and fostering a high-performing work culture across various teams based in India. The Director will play a key role in aligning IT strategies with business goals, addressing human capital challenges, and strengthening talent acquisition and retention efforts. In addition, the role will support the IT function for Upstream Content platforms. Key Responsibilities: Portfolio & Project Management Oversee and drive key IT projects and initiatives specific to teams in India, ensuring timely delivery, budget adherence, and alignment with business goals. Work closely with global IT leadership to prioritize and manage project portfolios , ensuring efficient resource allocation and risk mitigation. Continuously assess and enhance project execution methodologies to drive efficiency and scalability. Operational Excellence & Stakeholder Collaboration Ensure the smooth functioning of IT operations by implementing best practices, optimizing service delivery models , and improving overall efficiency. Collaborate with global IT leadership, business units, and tower leads to ensure seamless coordination between India-based teams and global operations. Strategic Leadership & Team Management Provide strong leadership and strategic direction to IT teams within the Engineering Organization (400+ team members) in India, ensuring alignment with global and organizational objectives. Work closely with tower leads to drive operational excellence, streamline processes, and enhance team performance. Foster a collaborative and high-performance culture that encourages innovation, accountability, and continuous improvement. Recruitment & Human Capital Management Partner with Talent Acquisition teams to develop and execute recruitment strategies to attract top-tier IT professionals, ensuring business continuity and growth. Address human capital challenges by driving talent retention initiatives, upskilling programs, and workforce planning strategies. Ensure a seamless onboarding process for new hires, aligning them with the companys culture and strategic objectives. Implement and promote employee engagement activities , including recognition programs, career development initiatives, and leadership training. Upstream Content Platforms Functional Role Work with the extended India team members along with teams in Canada, UK and Poland in Planning the activities that are to be delivered in the upcoming cycles. Involve in organizing cross team collaboration and training to make sure the team members are knowledgeable in the legacy systems they are working on. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. Were a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit http://www.spglobal.com/commodity-insights . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

We are looking for a skilled and detail-oriented IT Hardware System Engineer to manage and support the company's IT infrastructure, ensuring optimal performance, availability, and security of systems and networks. The ideal candidate will have hands-on experience with systems administration, network management, and incident response. Key Responsibilities : - Monitor, maintain, and support servers, networks, and systems for optimal performance. - Manage and troubleshoot incidents related to hardware, software, and network systems. - Perform regular system backups and disaster recovery planning/testing. - Manage user accounts, access permissions, and IT assets. - Implement security protocols and conduct regular system audits to ensure compliance. - Collaborate with other IT teams and departments to support business applications and services. - Create and maintain IT documentation, including SOPs, system configurations, and support logs. - Manage vendors and service providers related to IT infrastructure. - Participate in IT projects, upgrades, and roll outs as needed. - Provide technical support to internal users across multiple locations (onsite and remote). - Maintain inventory of IT hardware assets and ensure proper lifecycle management. Requirements : - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-5 years of experience in IT operations, system administration, or a similar role. - Strong understanding of Windows/Linux/IOS servers, network infrastructure, and cloud technologies (e.g., AWS, Azure). - Knowledge of ITIL (Information Technology Infrastructure Library) practices and change management processes. - Excellent troubleshooting and analytical skills. - Excellent knowledge in IT asset management & strong communication and documentation skills.

About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. TITLE Senior Associate - IT WORKING LOCATIONBengaluru , Karnataka, India As a Senior Infra Support Specialist, you will be responsible for ensuring the deployments, infrastructure requirements and technical support of Eurofins"™ in-house applications (mainly OSM) are managed in a controlled and effective way. You will work directly with application teams (mainly application functional support team, BAs, release management and automation team) and other inter dependent Infrastructure teams (Network, DBA, Storage/Backup, Monitoring, IT Operations etc.) to deliver the support functions and services. Your main assignments include; Implement/deploy (manual or automated) and support release changes adherent to the change management process. The point of contact for business/applications to get their infrastructure requirements done within the defined deadline. Meet the approved deployment schedule for applications with no defects. Provide Pre and Post deployment support to release managers on various technical aspects. Monitor system health and operational status and take corrective action as necessary to ensure compliance with SLA commitments. Work in a team to meet the deployment requirements for the application on time. Take responsibility to drive through all technical and functional issues towards closure (monitor end-to-end process). Work with multiple infrastructure teams to get the application infrastructure requirements done within SLA. Support the segregation project in coordination with inter dependent teams to meet program goals. Provide periodic pro-active infrastructure improvement measures to application team. Other Assignments: Able to work extra/off hours as needs dictate. Performs other duties as assigned within infrastructure perspective such as monitoring, server support, drive meetings, outage calls, lead application infrastructure project etc. Qualifications: Experience: Minimum 05 years"™ experience in Product/Technical Support (L2) especially supporting Microsoft technologies. Bachelor"™s Degree in Computer Science/MCA or any other Bachelor"™s degree with the proper experience. Technical Skills: Strong knowledge in application infrastructure projects, especially .Net based applications. Strong knowledge in IIS. Very good knowledge on Windows server administration (preferred 2016, 2019 & 2022). Good knowledge on SQL database administration (SQL 2017 and above) and basic knowledge on SQL development and maintenance. Hands-on experience with ticketing tools (preferred ServiceNow) and monitoring solutions like Solarwinds, Grafana etc. Good understanding and working experience in Azure cloud platform (Azure admin certification will be an added advantage). Good to have working experience with Infrastructure as a code (IaC). Working experience with ITIL concepts. Basic understanding of Infrastructure, Operations and Networking concepts. Basic understanding of DevOps concepts. Knowledge on DevOps tools like Octopus would be an added advantage. Basic knowledge of cloud computing (Azure is preferred). Personal Skills: Ability to think critically and creatively to solve problems. Detail oriented and dedicated to quality work. Excellent attention to detail and quality. At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).

Principal task and Responsibilities: • IT Strategy: Develop and implement IT Infra and OT strategies leveraging new age tools and technology and ensure it should be aligned with the business goals and regulatory requirements. • IT Infrastructure Management: Overseeing the management of IT and OT infrastructure, including hardware, software, networks, and data centers. Ensuring the availability, reliability, and security of IT systems. Ensuring minimal downtime and optimal performance. • System Performance: Ensure the reliability and availability of IT and OT systems and applications critical to manufacturing processes as per business requirements. • Security and Compliance: Ensure IT and OT systems and processes comply with industry regulations and standards, such as FDA, EMA, and GMP. • Disaster Recovery: Develop and maintain disaster recovery and business continuity plans to minimize downtime and data loss in case of emergencies. • Computer System Validation IT part: Ensuring that all computerized systems used in the plant are validated according to regulatory requirements. This includes Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) of systems. • IT Quality Management: Managing quality informatics and laboratory applications. Ensuring data integrity and accuracy in all IT systems used in operation. • Audit and Compliance Support: Assist in various audits to ensure compliance with internal and external regulations, including governance, risk, and compliance (GRC) and quality management processes. • People Management: Managing the IT Infra team, including training, performance evaluation, and ensuring a collaborative work environment. • Vendor Management: Manage relationships with IT Infra vendors and service providers, ensuring they deliver quality services and products. • Budget Management: Oversee the IT Infra budget, ensuring efficient allocation of resources and cost-effective solutions.

Job Summary: We are seeking a competent IT Manager with experience in software development (especially .NET) and a good understanding of networking principles . Candidates with prior experience in the ERP systems will be given preference. Provident fund

The primary objective of this role is to establish and lead a centralized operations function for PepsiCo's Gen-AI platforms, including PepGenX and Agent Factory. You will be responsible for ensuring platform reliability, incident management, vendor performance, and operational excellence across all sectors. It is crucial to sustain enterprise-scale AI adoption by overseeing 24x7 monitoring, ServiceNow-based workflow automation, and cloud FinOps. You will work closely with engineering, product, and vendor teams to maintain high availability, security, and performance at scale. Your responsibilities will include managing 24x7 uptime and incident management through a dedicated Gen-AI Command Centre. You will be accountable for scalable platform monitoring and alerting across PepGenX, Agent Factory, and LLM stacks. Integration with ServiceNow for workflows, change control, and audit trails will be a key aspect of this role. You will also be responsible for vendor accountability and contractor performance governance, ensuring cost efficiency and platform FinOps using Azure-native tools, and upholding enterprise security, compliance, and operational SLAs as Gen-AI becomes business-critical. To qualify for this role, you should have a minimum of 12 years of experience in IT operations, with a specific focus on AI/ML systems and cloud infrastructure. You must demonstrate proven expertise in setting up and managing command centers or NOCs for large-scale platforms. Deep knowledge of Azure cloud services, including monitoring, security, and FinOps tools, is essential. Extensive experience with ServiceNow, particularly in incident management, change control, and automation workflows, is required. Moreover, a strong understanding of ML and data science operations, including model deployment and monitoring, is necessary. You should have demonstrated the ability to manage contractors and third-party vendors effectively. Excellent problem-solving skills and the ability to make decisions under pressure are crucial for success in this role. Strong leadership and communication skills are also essential, as you will be managing cross-functional teams.,

We are seeking an experienced and dynamic IT Infrastructure Manager to oversee and manage the complete IT ecosystem across the organization. This role requires a strong understanding of both enterprise-level IT infrastructure and industry-specific software systems. You will be responsible for planning, implementing, and maintaining the IT infrastructure, supporting regional operations, ensuring robust cybersecurity, and driving IT strategies aligned with business goals. This position demands expertise in IT systems, manufacturing and retail technologies, and the ability to work in a fast-paced environment. Key Responsibilities: IT Infrastructure Management: Plan, design, and oversee the implementation and maintenance of the IT infrastructure across various locations, including regional offices, manufacturing setups, and new properties. Ensure seamless connectivity across offices, including hardware provisioning, networking, and software deployment. Regional Support: Provide day-to-day IT support to regional offices, such as procuring laptops and other essential assets. Systems Administration: Manage servers, databases, and critical IT systems to ensure optimal performance, security, and availability. Oversee both on-premises and remote employee systems. Network Security: Implement and maintain robust cybersecurity measures to protect the companys data, intellectual property, and client information. Set up firewalls, intrusion detection systems, and conduct regular security audits. Software Applications Management: Coordinate the deployment and maintenance of software applications across the organization. Work with various departments to ensure the smooth operation of design tools, marketing automation platforms, and assist in CRM system implementation. Vendor Management: Manage relationships with IT vendors, service providers, and technology partners. Negotiate contracts, oversee service level agreements (SLAs), and ensure vendor compliance. IT Strategy and Planning: Assist the department head in developing and implementing IT strategies aligned with the organization’s business goals and objectives. Ensure robust security measures, including access controls, data backups, and disaster recovery plans. Innovation and Emerging Technologies: Stay abreast of developments in IT, digital marketing, design tools, and manufacturing technologies. Evaluate and recommend emerging technologies for potential business applications and competitive advantage. Budgeting and Cost Management: Develop and manage IT budgets, track expenditures, and identify cost-saving opportunities. Ensure that IT investments align with business goals and priorities. Required Skills and Qualifications: Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. Experience: Proven experience in IT infrastructure management (5+ years). Technical Expertise: Knowledge of IT systems, networking, server management, cybersecurity, and cloud technologies. Industry Experience: Experience in manufacturing, retail, or related industries is preferred. Strong Leadership: Ability to lead and manage cross-functional teams. Vendor Management: Experience negotiating with and managing IT vendors and service providers. Strategic Thinking: Ability to develop IT strategies that align with business goals and objectives. Budget Management: Experience with IT budgeting and cost management.