978 It Operations Jobs - Page 7

We are looking for a highly skilled and experienced Web3 Fundraising Lead to join our team at Antier Solutions Private Limited, based in the IT Services & Consulting industry. The ideal candidate will have 6-11 years of experience. Roles and Responsibility Develop and implement comprehensive fundraising strategies to achieve business objectives. Build and maintain relationships with key stakeholders, including investors, partners, and clients. Conduct market research and analyze trends to identify new funding opportunities. Collaborate with cross-functional teams to create compelling proposals and presentations. Manage and track fundraising progress, meeting deadlines and targets. Identify and pursue new business development opportunities to drive growth. Job Requirements Proven experience in fundraising, sales, or business development, preferably in the IT Services & Consulting industry. Strong understanding of web3 technologies and their applications. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a remote setting. Strong analytical and problem-solving skills with attention to detail. Experience working with investors, partners, and clients in a similar role.

About Instead Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 were re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline. Insteads investors include Sarah Guo from Conviction (conviction.com), IRIS (irisglobal.com) the largest tax software provider in the UK and many of our partners and customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer as well as top tax accounting firms such as PwC, BDO, RSM, and KPMG. Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Insteads CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40. About the role Were seeking an experienced IT Administrator to own and manage our complete IT infrastructure and support operations as we continue to scale our global team. Youll be responsible for ensuring seamless technology operations across our India and US offices, managing everything from user hardware deployment to security implementations and cloud administration. This role is critical to supporting our growing teams productivity and maintaining the robust technology foundation that powers our Instead platform and internal operations. What youll do Own our complete IT infrastructure and support operations including user hardware acquisition, imaging, deployment, and remote management Implement and maintain security measures including antivirus solutions and system updates Manage Single Sign-On implementation (Okta) and ongoing maintenance Administer gSuite and AWS for a limited set of services Provide comprehensive hardware and software support for internal users across global teams Develop and implement backup and recovery planning and procedures Administer additional tools including Slack, Zoom, Loom, Adobe, Microsoft Office, Tableau, and other business applications Collaborate with Legal, Finance, IT, Marketing, Sales, and product teams on technical requirements Manage release and environment deployments Create technical documentation and provide technical training to users Define requirements for technical projects and work directly with stakeholders What youll need Bachelors degree or equivalent experience in IT or related field 4+ years of hands-on experience in IT Systems Administration and Support Strong expertise in gSuite Administration Experience with Single Sign-On implementations, particularly Okta Proficiency with both MacOS and Windows platforms (primarily MacOS environment) Experience with remote administration of hardware devices, including mobile devices Working knowledge of dynamic dashboards and report builders Proficiency in technical documentation and technical training Experience implementing and working within effective change management processes Ability to work on multiple high-priority projects simultaneously Ability to work with minimal supervision and define technical project requirements Nice to have Experience with Salesforce administration Experience managing AWS resources and cloud infrastructure Background in supporting distributed global teams Experience in a startup or fast-growing technology company Knowledge of security compliance and best practices Familiarity with tax or financial technology environments Why join us Work on a cutting-edge tax tech platform thats transforming the industry Be part of a collaborative, mission-driven team Competitive compensation and benefits Growth opportunities in technology infrastructure and operations Opportunity to build and scale IT operations for a rapidly growing global company Work with cutting-edge technology and support innovative product development Equal Opportunity Employer - M/F/D/V As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.

About the Opportunity Operating within the dynamic and challenging IT Services and Fintech sector, GiGa-Ops Global Solutions is seeking a highly skilled Production Support Engineer specializing in FIS Quantum/Echos platforms to join their on-site team in India. This role is pivotal in ensuring robust production support, seamless service delivery, and optimal system performance in a fast-paced environment. Role Responsibilities Provide end-to-end production support for FIS Quantum/Echos systems, ensuring system reliability and availability. Diagnose, troubleshoot, and resolve production incidents swiftly while minimizing service disruptions. Manage escalation processes and collaborate with cross-functional teams to resolve technical challenges. Monitor system performance and proactively implement corrective measures to optimize operations. Coordinate with stakeholders and clients for regular updates, maintenance, and post-incident reviews. Adhere to ITIL and operational best practices while contributing to continuous process improvements. Skills Qualifications Must-Have: Solid experience in production support with a focus on FIS Quantum/Echos environments and a clear understanding of IT operations principles. Must-Have: Proficiency in incident management, troubleshooting, and technical diagnostics in a high-pressure setting. Must-Have: Excellent communication and collaboration skills for effective coordination with on-site teams and clients. Preferred: Familiarity with ITIL frameworks and proven ability to implement operational best practices. Preferred: Experience working in financial services or fintech environments, particularly with mission-critical systems. Preferred: A proactive approach to continuous process improvement and optimization of production support workflows. Benefits Culture Highlights Work on cutting-edge production systems in a collaborative and dynamic on-site environment. Opportunities for professional development and skill enhancement in a high-growth sector. Be part of a dedicated team that values innovation, responsiveness, and operational excellence. If you are a motivated Production Support Engineer ready to tackle challenges and drive excellence in FIS Quantum/Echos systems, we invite you to explore this opportunity with GiGa-Ops Global Solutions. Apply today to join our vibrant team in India!

We are looking for a hands-on professional to manage SatSure s IT operations and drive compliance, risk, and information security initiatives. This role will ensure that our IT systems and practices effectively support the company s growth while maintaining security, compliance, and reliability. You will work closely with engineering, business, and legal teams to implement best practices and enable smooth, secure operations. About SatSure SatSure is a deep tech, Decision Intelligence company working at the intersection of agriculture, infrastructure, and climate action. We transform satellite data into actionable insights, enabling faster, smarter, and more responsible decisions especially for underserved regions of the world. Key Responsibilities: IT Infrastructure Manage daily IT operations, including networks, endpoints, cloud resources, and collaboration tools. Ensure the reliability, security, and cost-effectiveness of cloud and internal IT infrastructure. Implement and maintain IT governance, access control, and operational procedures. Compliance Risk Develop and enforce policies to meet regulatory, contractual, and internal compliance requirements. Support internal and external audits (e.g., ISO 27001, SOC 2) and help maintain certifications. Monitor, assess, and mitigate IT and cyber risks. Information Security Oversee day-to-day security practices, including vulnerability checks, incident response, and data privacy. Create awareness programs to promote good security practices across teams. Collaboration Leadership Work with delivery, legal, and client teams to ensure compliance requirements are addressed in operations and contracts. Mentor junior team members, and help build a culture of accountability and continuous improvement. Qualifications 5 8 years of experience in IT operations, with some experience in compliance, risk, or information security. Bachelor s degree in Computer Science, Information Systems, or a related field. Certifications like CISM, CISSP, or ISO 27001 LA are an advantage but not required. Must Have Skills Strong working knowledge of cloud platforms (AWS, GCP, or Azure) and enterprise IT systems. Familiarity with standards like ISO 27001, GDPR, SOC 2, and ITIL. Ability to communicate risks and requirements clearly across teams. Experience supporting audits, managing vendors, and working with legal or client teams is a plus. Perks Benefits Health insurance for you and your family, including unlimited online doctor consultations. Access to mental health support for you and your dependents. Learning development allowance. Comprehensive leave policy (including paid, casual, marriage, and bereavement leaves). Biannual performance appraisals.

IT Administrator We are seeking an experienced and proactive IT Administrator to join our fast-growing cloud manufacturing startup. As an IT Administrator, you will be responsible for managing our IT infrastructure, ensuring smooth operations, resolving IT issues across the organization, and implementing effective processes for IT management. The ideal candidate should have hands-on experience with Microsoft 365 administration, managing hardware and software, budgeting, and overseeing security protocols. Additionally, you will be tasked with developing and maintaining standard operating procedures (SOPs) and managing an efficient IT department. Responsibilities: - Manage and administer Microsoft 365, including user management, security, and email configurations. - Configure, troubleshoot, and maintain laptops, desktops, and other IT equipment for new and existing employees. - Oversee IT hardware purchases, vendor coordination, and asset management to ensure optimal performance and resource allocation. - Develop and manage the IT budget, ensuring cost-effective solutions for the companys technology needs. - Provide timely support and resolution for IT-related issues, including software installations, network connectivity, and system errors. - Handle security and compliance-related activities, including firewall management, CCTV, access control systems, and spam protection. - Prepare, document, and maintain Standard Operating Procedures (SOPs) for IT processes and workflows. - Implement an approval process to ensure IT decisions align with business objectives and compliance requirements. - Maintain an efficient IT department by streamlining operations, improving response times, and ensuring clear communication. - Coordinate and implement upgrades, patches, and preventative maintenance for IT systems. - Collaborate with other departments to ensure IT processes support overall business operations and improve productivity. - Assist in documenting IT policies, procedures, and system configurations for future reference and audits. - Stay updated on the latest technology trends, ensuring the companys IT infrastructure remains secure and up-to-date. **Requirements:* - 2-3 years of experience as an IT Administrator or in a similar role. - Proficiency in Microsoft 365 administration, including user and email management. - Strong knowledge of configuring, maintaining, and troubleshooting laptops, desktops, and other IT hardware. - Experience in IT hardware procurement, vendor management, and asset tracking. - Familiarity with budgeting for IT infrastructure and resource planning. - Excellent problem-solving skills and the ability to resolve IT issues efficiently. - Understanding of security systems, including firewalls, CCTV, access control, and spam protection. - Experience in preparing and maintaining SOPs and implementing approval processes for IT operations. - Ability to manage an IT department efficiently, ensuring streamlined operations and effective communication. - Knowledge of compliance protocols and experience with IT security management. - Strong communication skills and the ability to coordinate with different teams to address IT needs. - Flexibility to adapt to a fast-paced environment and take initiative in managing IT operations. If youre passionate about creating a well-managed and secure IT environment and have a knack for process improvement, we invite you to be a key part of our growing team! Join us in building a highly efficient and secure IT department.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant specialist - In this role, you will: 1. Service Ownership and Strategy: Take ownership of specific services or systems, understanding their purpose, dependencies, and impact on the organization. Develop a strategic vision for service improvement, scalability, and reliability. Collaborate with stakeholders to align service goals with business objectives. 2. Team Leadership and Management: Lead a team of service engineers, administrators, and support staff. Set clear goals, delegate tasks, and monitor progress. Foster a collaborative and results-driven team culture. 3. Service Design and Implementation: Work closely with architects and engineers to design and implement services. Ensure compliance with security standards, data protection regulations, and industry best practices. Oversee service deployment, monitoring, and maintenance. 4. Incident Management and Troubleshooting: Coordinate incident response efforts during service disruptions. Investigate root causes, implement corrective actions, and prevent recurrence. Maintain incident documentation and post-incident reviews. 5. Vendor and Stakeholder Management: Collaborate with vendors and external partners to optimize service delivery. Engage with internal stakeholders to understand their needs and provide timely solutions. 6. Continuous Improvement and Innovation: Stay informed about industry trends, emerging technologies, and best practices. Identify opportunities for service enhancement, cost optimization, and process streamlining. Requirements Bachelor s degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in service management, IT operations, or related roles. Proven experience with service ownership, incident management, and vendor coordination. Familiarity with tools and platforms such as Terraform, Jenkins, and event streaming. Excellent leadership, communication, and problem-solving skills. Previous experience in a highly regulated or complex organizational environment is a plus. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technologies and drive impactful changes. Collaborative and inclusive work environment. If you re passionate about service excellence, team leadership, and driving innovation, we encourage you to apply! Visit our Careers page for more information. .

We are looking for a highly skilled and experienced Retail Sales Representative to join our team at Miko AI, an IT Services & Consulting company. The ideal candidate will have 10 years of experience in retail sales. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong relationships with customers to increase sales and revenue. Conduct market research to identify new business opportunities and stay updated on industry trends. Collaborate with cross-functional teams to achieve common goals. Provide excellent customer service and ensure high levels of customer satisfaction. Analyze sales data and performance metrics to optimize sales strategies. Job Requirements Proven experience in retail sales with a minimum of 10 years of experience. Strong knowledge of the retail industry and market trends. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with IT services and consulting companies is preferred.

Role Overview: The Head Business Insights will lead the organization s analytics and decision intelligence function, transforming data into actionable insights to support strategic, tactical, and operational decision-making. The role will partner with cross-functional teams to embed a data-driven culture and drive high-impact initiatives across the telecom and cloud services verticals. Key Responsibilities: Strategy & Vision Define and drive the vision, roadmap, and KPIs for the Business Insights function. Align business insights strategy with enterprise goals, focusing on growth, efficiency, customer experience, and profitability. Data Analytics Leadership Lead a team of domain analytics leads and analysts across B2B, cloud, network, and enterprise services. Identify opportunities for predictive and prescriptive analytics across key domains (e.g., churn, usage patterns, product uptake) and work with the AI CoE team to take it forward. Insight Generation Deliver real-time, self-service dashboards and deep-dive analytics to enable data-driven decision-making. Translate complex data into clear narratives for leadership (CFO, CTO, CEO) to drive product, pricing, and operational strategy. Collaboration & Stakeholder Engagement Collaborate with Product, Sales, Marketing, Finance, and Operations teams to define analytical priorities. Work closely with the IT delivery, IT operations, MDM, AI CoE, and QA teams to ensure insight integrity and timeliness. Data Governance & Quality Advocate for data standardization, availability, and quality improvement across source systems. Ensure compliance with data privacy, security, and regulatory standards (e.g., DPDP, TRAI guidelines). Team Development Build and mentor a high-performing team of data professionals. Experience: 15+ years (with at least 5 years in a leadership role in analytics or business intelligence) Bachelor s degree in Engineering, Statistics, Economics, or related field Master s degree (MBA, MS in Analytics, Data Science, or related field) preferred Certifications in data analytics/BI tools (e.g., Tableau, Power BI) or advanced analytics (e.g., Python, R) are a plus. Should definitely have exposure to telecom related reporting and regulatory overview apart from the technical and subject related requirement.

Manager Software Advisory Services - India Are you looking for an opportunity to lead IT Asset Management transformation projects for top global clients Overview: Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. Since its inception in 2009, Connor has experienced tremendous growth, more than doubling in size annually, and is a trusted advisor to Fortune 500 companies across a range of industries globally. Connor s ongoing commitment to excellence in delivering professional contract compliance services has earned the trust of the world s largest software vendors. Our experienced teams ensure our clients are supported by seasoned industry experts. With the continued expansion of Connor s business and clientele, we are seeking a Manager ServiceNow ITAM Implementation to further enhance our capabilities and lead global ServiceNow ITAM engagements. This role is critical to driving value for our clients, overseeing the implementation of both HAM Pro and SAM Pro modules within ServiceNow, and managing multi-phased ITAM transformation projects. Main Responsibilities: Lead end-to-end implementation of ServiceNow ITAM modules (SAM Pro and HAM Pro), including configuration, integration, testing, and deployment. Oversee platform setup such as lifecycle workflows, license models, procurement approvals, reclamation processes, and CMDB alignment. Collaborate with cross-functional client stakeholders (IT, Procurement, Finance, Security) to define requirements, validate outcomes, and align on delivery goals. Manage integrations with discovery tools and platforms (e.g., SCCM, JAMF, ServiceNow Discovery, Flexera, BigFix). Provide executive-level reporting on project status, roadmaps, and dashboards. Define ITAM process frameworks, governance models, and process documentation including RACI charts, process maps, and SLAs. Drive continuous improvement through automation initiatives and optimization of license usage across major vendors (e.g., Microsoft, Oracle, Adobe). Deliver training and knowledge transfer to client administrators and end users to ensure long-term operational success. Requirements Experience, Skills, and Characteristics: 6+ years of experience in IT Asset Management or IT operations, with at least 3 years of hands-on ServiceNow ITAM implementation (HAM Pro and/or SAM Pro). Proven experience leading complex, multi-phase ServiceNow implementation projects. Strong working knowledge of ServiceNow CMDB, asset lifecycle workflows, discovery integrations, and license compliance models. Experience with licensing for key vendors (Microsoft, Oracle, Adobe, IBM, VMware, Salesforce). Excellent client-facing communication and presentation skills. Demonstrated ability to manage diverse stakeholder groups and deliver results in deadline-driven environments. Professional and personable demeanor, with strong organizational and leadership skills. ITIL v4, ServiceNow certifications (SAM/HAM Implementation Specialist), or ITAM-related certifications preferred. PMP or Agile certifications are a plus. 25%-35% domestic and international travel may be required. Related Working Technical Experiences: Experience with discovery/inventory tools (e.g., SCCM, JAMF, BigFix, Flexera). Understanding of SAM tools, cloud asset management, and compliance models. Familiarity with ServiceNow ITSM, CMDB, and performance analytics modules. Benefits Why Connor We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity. Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you re ready to make a strategic impact and lead transformative ITAM projects for some of the world s most exciting companies, this is the right opportunity for you. Join us and be part of our Global Team. Apply now!

System Administration & Maintenance: Oversee Windows system administration, including installation and configuration of Active Directory Services (AD) ,managing Group Policy ,Microsoft office email management and controls. IT Infrastructure Management: Maintain Microsoft Windows Servers, file servers, application servers, and ensure network security by configuring firewalls, switches, wireless APs, and network racks. Hardware & Software Support: Handle the installation, configuration, and maintenance of desktops, laptops, servers, printers, multifunction printers, Wi-Fi routers, CCTV systems, biometric devices, and door access controls. Team Leadership: Allocate daily tasks to the IT team and provide training to employees, ensuring smooth operations across all Information Technology-related activities. Procurement & Vendor Management: Manage procurement of IT hardware, software, and antivirus solutions while coordinating with vendors and service engineers. Backup, Restoration & Disaster Recovery: Perform data backups across servers and equipment, maintain logs, ensure secure off-site storage, and conduct data restoration twice a year. Cross-functional Collaboration: Provide IT support for validation activities, assist the CSV team in completing computer system validations, and manage user accounts [Creation, Modification, Password reset and Deactivation] on machinery/equipment/applications. ERP & Application Management: Administer and maintain ERP applications (Progen), resolve email configuration issues, and oversee software installations.

Zetas Marketing Operations team is comprised of over 30 individuals who provide world class operational support to the stakeholders and clients of Zeta using multiple in-house and commercial performance marketing tools. We are currently looking for a Digital Marketing Associate to join our Campaign Operations team in our Hyderabad office who loves technology and enjoys working with tight deadlines and thrives in a highly collaborative environment. This is an excellent opportunity for a motivated individual who is passionate about consistently driving results through operational excellence and constantly striving to improve processes. Shift Timings: 8 PM 4 AM IST Essential Responsibilities: Building multiformat digital campaigns using various tools. Designing, setting up and testing technically complex campaigns. Working collaboratively with creative resources and internal stakeholders. Coordinating end to end campaign operations from initial setup through launch. Supporting other production efforts as needed. Essential Competencies: Great communication skills and fluent in English (both written and verbal.) Exceptional organizational skills; able to handle multiple requests, changes, and conflicting priorities. Analytical and reporting abilities. A mindset of ownership and teamwork. Testing and Quality Assurance skills. An understanding of HTML, CSS is a plus. Desired Experience: MBA freshers or B.Tech in computers is preferred. 1-2 years in Digital Marketing or IT operations experience would be an advantage.

Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and physical security Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals Project Planning & Estimation: Lead comprehensive requirements analysis and provide accurate project estimations. Develop and implement effective project planning strategies. Team Management & Leadership: Mentor and lead a diverse team, fostering a collaborative and inclusive team culture. Assign daily/weekly tasks to the team based on skills and project needs. Code Review & Quality Assurance: Ensure adherence to coding standards through regular code reviews. Implement robust quality assurance processes. Project Delivery & stakeholder Interaction: Manage project timelines, identifying and mitigating potential delays. Communicate effectively in English with stakeholders to share related project updates. Team Collaboration & Communication: Collaborate cross-functionally to ensure seamless project execution. Establish effective communication channels and conduct regular team meetings. Proactively addressing concerns for development concerns using communication channels. Operational Efficiency & Process Improvement: Oversee day-to-day project operations, implementing streamlined processes. Identify opportunities for process improvement. Stakeholder Relationship Management & Satisfaction: Build strong stakeholder relationships, proactively addressing concerns. Implement stakeholder/user satisfaction surveys to ensure exceptional service.

As a Delivery Support & Coordination professional, you will be responsible for assisting in the day-to-day management of ongoing cybersecurity projects, including assessment, implementation, or operations. You will play a key role in maintaining project trackers, action logs, SLA dashboards, and delivery documentation. Tracking task-level progress across internal teams and external partners will be a crucial part of your role. Additionally, you will participate in client calls and internal reviews as a support owner. In the realm of Governance & Reporting, you will be expected to prepare reports, presentations, and dashboards for both internal and client stakeholders. You will ensure the accuracy and timely submission of status updates, metrics, and incident logs. Keeping risk and issue logs updated and following up on closure will also fall under your purview. Your role will also involve Process Adherence & Quality Control where you will be required to ensure compliance with internal delivery frameworks, SOPs, and documentation standards. Supporting delivery audits, knowledge management, and quality control initiatives will be part of your responsibilities. You will have the opportunity to learn and apply ITIL/NIST/ISO 27001 delivery principles under guidance. For this role, the must-have qualifications include a minimum of 3 years of experience in cybersecurity, IT operations, or project coordination. A strong interest in OT/IT security domains and service delivery is essential, along with a good understanding of cybersecurity concepts such as firewalls, IAM, and incident response. Excellent communication, documentation, and task-tracking skills are a must, along with a strong problem-solving orientation and willingness to work in client-facing settings. Preferred qualifications for this role include a Bachelor's degree in Computer Science, IT, Electronics, or equivalent. Certifications such as ISO 27001 Foundation, ITIL Foundation, or any entry-level security certification are preferred. Exposure to industrial systems, SCADA, or SOC tools would be considered a plus.,

About KPMG in India KPMG entities in India are professional services firms affiliated with KPMG International Limited. Established in August 1993, our professionals leverage the global network of firms while being well-versed in local laws, regulations, markets, and competition. With offices across India, including cities like Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada, we offer services to national and international clients across various sectors. Our focus is on providing rapid, performance-based, industry-focused, and technology-enabled services that reflect our deep knowledge of global and local industries and experience in the Indian business environment. Global Business Services Advisory The Global business services advisory practice at KPMG advises clients on developing and implementing services globalization and management strategies. The goal is to provide clients with a comprehensive set of capabilities to drive high value and sustainable transformation in their business services models. Key services offered by the group include EBITDA Improvement, Location Selection, Finance Function Optimization, Business Plan Development, Shared Services Design and Implementation, Outsourcing Strategy and Program Management, Organization Restructuring, Third-party vendor selection and contracting, and Managed services deal architecture, design, and transition management. KPMG India is a rapidly growing firm focused on delivering deep insights across various industries such as Industrial Markets, Healthcare, Transportation & Logistics, Power Utilities, Telecom, Media & Entertainment, Consumer Products, Financial Services, and IT/ITeS. Skills Required - Strong analytical and problem-solving skills - Ability to build complex financial models and business cases - Experience in executing projects related to shared services and outsourcing - Excellent knowledge of processes like finance, procurement, HR, and IT operations - Familiarity with various sourcing models and leading practices - Strong presentation skills to communicate solutions effectively - Excellent communication skills to interact with senior clients - Collaborative work-style with the ability to work in a team - Multi-tasking ability and working within demanding timelines Responsibilities - Assist clients in designing and implementing sourcing models, including shared services, outsourcing, and global business services - Support clients in Shared Services transformation journey from feasibility study to continuous improvement - Help clients make effective outsourcing decisions through various processes - Lead client-facing projects, ensuring delivery meets expectations - Contribute to firm-level initiatives and thought leadership materials - Provide guidance and feedback to team members, monitoring their performance - Network to build professional relationships within and outside the Firm Qualifications - MBA from Tier1-Tier2 college (full-time) - Proficiency in case study solving Equal employment opportunity information,

As a member of our team, you will be responsible for the logical design, sizing, interoperability, scaling, and security aspects definition of the solution. Your role will involve managing cloud environments in accordance with company security guidelines, analyzing, optimizing, implementing, and maintaining Multi-Platform cloud-based back-end computing environments. Additionally, you will implement and maintain security technologies and sound engineering design for all cloud deployments. You will be tasked with researching, auditing, testing, and setting standards for AWS and Azure cloud deployment frameworks and best practices to ensure compatibility and functionality in the enterprise. Independently developing reference materials for supported cloud technologies and leading the deployment and operation of various cloud-related infrastructure components will be part of your responsibilities. Reporting on the health of the cloud services to leadership, supporting project execution activities, and making recommendations for improvements to security, scalability, manageability, and performance across a wide variety of cloud network, storage, and compute technologies are key aspects of this role. You will be required to liaise with customers, architecture leadership, and technical teams, including systems and network administrators, security engineers, and IT support teams. Furthermore, you will build and configure build plans, code pipelines, and create automated solutions that can be framed and re-used. Managing assigned projects, meeting deadlines with minimal supervision, and performing other duties as assigned will also be part of your responsibilities. To be successful in this role, you must possess a strong understanding of IT technology, including hardware and software, with a holistic end-to-end focus on applications and services architecture. A minimum of 5 years of IT background, with at least 3 years of cloud infrastructure and engineering experience, is required. Experience with virtualization, cloud, server, storage, and networking technologies is essential. Knowledge of DevOps, SDLC, containers, microservices, APIs design, cloud computing models (IaaS, PaaS, SaaS), cloud orchestration, and monitoring technology is crucial. Experience in AWS, Azure, .Net, ITSM, IT operations, and programming skills is a plus. Excellent communication skills, the ability to work individually, within a team, and partner with other business groups are also essential. Experience in Disaster Recovery and Business Continuity initiatives, the ability to develop policies and procedures, conduct risk assessments, and effectively communicate at the C-level are required. A BS/BA degree in Computer Science or equivalent experience is necessary, while certifications such as TOGAF, AWS, Infrastructure, and Cloud certifications are advantageous.,

Plan and execute technology strategies aligned with organizational objectives Lead and manage core IT infrastructure including servers, network security, data backups, firewalls, and related support services. Required Candidate profile Strong technical proficiency in hardware, software, networking, and emerging technologies including AI fluency in Hindi, Marathi or a local language is essential Willingness to travel regularly

Internal Firm Services Industry/Sector Management Level Specialist & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisations security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above & Summary PwC is driving major change across information and cyber security by building a centralized model to provide security services across the entire member firm network. The Network Information Security (NIS) organization is tasked with designing, implementing, and maintaining information security capabilities and services for the PwC Network of member firms. As a member of the Threat Response Team, you will be responsible for swiftly triaging security incidents. You will learn & work with SIEM tools like Splunk and MDE to triage and effectively respond to threats. Your role will involve learning & investigating new attacker methodologies, addressing email threats such as phishing and BEC, and monitoring data loss prevention alerts. Collaboration with team members, customers, and stakeholders will be key in driving security incidents to resolution. If you are seeking to start an exciting career and grow your cyber security skills through major change on a global scale, then NIS will empower you to do so. Learn & Triage security incidents using SIEM tools such as Splunk or MDE. Investigating and identifying new attacker methods through consistent learning Learn & Investigate Email threats such as Phishing, BEC and different Attack Vectors Monitoring Data loss prevention incidents. Collaborate with other team members to resolve the alerts Mandatory skill sets Basic knowledge on Computer Systems Good Analytical skills, Problemsolving, and Interpersonal skills. Candidates must be able to work in a flexible schedule within a 24x7 environment, as well as may be expected to work on holidays. Appropriate compensatory offs would be provided in lieu of a working day on a holiday . Preferred skill sets Basic knowledge on Computer Systems Good Analytical skills, Problemsolving, and Interpersonal skills. Candidates must be able to work in a flexible schedule within a 24x7 environment, as well as may be expected to work on holidays. Appropriate compensatory offs would be provided in lieu of a working day on a holiday Years of experience required Minimum 1 years in Information Technology, with 68 years in progressive roles focused on IT Service Management process and/or platform support. 4 years in a managerial position. Education qualification Bachelor s Degree in Information Technology Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Threat Analysis Accepting Feedback, Accepting Feedback, Active Listening, Cloud Security, Communication, Conducting Research, Cyber Defense, Cyber Threat Intelligence, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Malware Analysis, Malware Detection Tools, Malware Intelligence Gathering, Malware Research, Malware Reverse Engineering, Malware Sandboxing {+ 11 more} Travel Requirements 0% No

Req ID: 331917 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Senior Analyst to join our team in Bengaluru, Karn taka (IN-KA), India (IN). Mandatory Skills Required: 1. Microsoft Technologies: Microsoft Azure, Azure DevOps CI/CD, App Insights, MS Power Platform, MS Office 2. Knowledge and Experience in API Development, User Authentication, Applications Operations, Scripting and Automation Good To Have: Service Now: ITSM, CSM, Reporting & Dashboards Monitoring & Observability Tools: Datadog, Grafana Optional: Kubernetes, Docker, ArgoCD, Databricks Job Description In SF: The Service Analyst is a technical specialist, responsible for performing tasks in daily operations with focus on Monitoring, Case Management and Knowledge Management. In his/her role, the Service Analyst conducts operational activities based on product-specific training and technical expertise. Responsibilities Responsibilities of the Service Analyst can be clustered around the following activities: Monitoring Performs proactive monitoring checks (availability testing, usability checks, system status, failures, exceptions, end-to-end transaction details) according to agreed monitoring procedures and Event Management strategy Ensures proper alert triaging, response and handling as part of reactive monitoring concepts Monitors defined operational KPIs Reports deviations and anomalies to the respective team, based on agreed monitoring procedures Uses configured dashboards (e.g. Datadog) to triage reported major incidents, analyse service interruptions and production outages and provides customer with related information Case Management Monitors MRSNOW Queue for any cases (incidents, service requests, vulnerabilities, alerts) assigned to Digital Operations and is responsible for response and resolution within the agreed SLA Receives and answers user cases for 1st and 2nd level support, raised via Mail2Case, MRSNOW Tickets and/or Pool Mailbox Performs initial ticket triage and qualification, including validation of ticket priority, impact and urgency and proposes major incident candidates, if required. Provides resolution of tickets in scope, according to the defined use case knowledge base Creates bugs / defects or Backlog Items and forwards/ reassignsof tickets to the respective DevOps Team in their responsibility as a 3rd level support organisation. Performs End to end user communication, incl. validation of incident resolution with affected users. Manages tickets and ticket queue in MRSNOW (assignment, status updates, reassignment, escalation, resolution). Performs Monthly Ticket Analysis for each supported area with the objective to derive actions for reduction of ticket number or optimisation of ticket resolution process. Performs a checking Vulnerability Dashboards in MRSNOW for any reported vulnerabilities on the products/platforms in scope and investigating any existing vulnerability items. Reports any vulnerabilities to the DevOps Team and provide as much detail as possible to enable resolution within the defined remediation target times. Reports any identified security incidents to the Munich Re Global Service Desk Knowledge Management Creates and continuously updates knowledge articles (how-tos, step-by-step guides, support flows, etc.) required for ticket triage and resolution, according to handover sessions. Creates and continuously updates end user documentation (FAQs, How-Tos, etc.) to enable Self-Service - if agreed and required by the DevOps Team Performs internal knowledge transfer sessions for knowledge sharing, experience exchange and quality standards between different support shifts and delivery locations. Continuous Improvement Continuously reviews incidents and requests to acknowledge patterns and trends and identifies improvement proposals Delivers on the improvement targets assigned (e.g. automation initiative, analysis, knowledge article) Participates (as SME) in regular Agile ceremonies of the Product DevOps Teams (dailies, JFs, backlog refinements) Supports Service Lead Analysts and Service Manager with techincal insights, scope changes and reporting activities Skills and Experience Experience Experience in customer service and support functions Experience in IT Operations, ITSM and ITIL Experience in insurance and InsurTech highly desirable Experience in business analysis or business architecture Sound knowledge of state-of-the-art IT technology Technical Skills Microsoft Technologies: Microsoft Azure, Azure DevOps CI/CD, App Insights, MS Power Platform, MS Office Service Now: ITSM, CSM, Reporting & Dashboards Monitoring & Observability Tools: Datadog, Grafana Knowledge and Experience in API Development, User Authentication, Applications Operations, Scripting and Automation is an advantage. Optional: Kubernetes, Docker, ArgoCD, Databricks, Methodology Competencies IT Service Management: ITIL v4 DevOps Principles & Practices VAIT (BaFin) - IT regulatory requirements for insurance industry in DE Understanding of core insurance business processes Certifications Azure Fundamentals AZ-900, AZ-104 ITIL 4 Foundations Soft Skills Excellent communication skills: ability to communicate clearly and formally to internal and external customers, , both orally and in writing - in professional command of the English language. Defined customer focus: looking after the interests of external and internal customers. Ensure that their wants, needs and expectations are given due consideration and that all efforts are made to meet them wherever fair and reasonable, in line with any standards from an industry regulator. Excellent teamwork and collaborative spirit: ability to work cooperatively and flexibly with other members of the team with a full understanding of the own role in the team Willingness to learn and share knowledge with other team members Motivation and Pro-activeness: constantly seeking continuous improvement, openly addressing improvement areas, conflict and problem points, together with solution proposals Ability to seek high quality and assure quality of documentation, reporting, communication About NTT DATA NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

About the Role: We are seeking a proactive and skilled Associate Manager IT & Network Operations to oversee IT infrastructure, network administration, and end-user support. This role involves maintaining high availability and performance of IT systems while ensuring compliance, security, and operational efficiency. Responsibilities: Configure, manage, and troubleshoot firewalls and network infrastructure. Monitor network performance and ensure reliable connectivity across systems. Install, configure, and maintain operating systems and enterprise applications. Deliver prompt and effective technical support for hardware, software, and network-related issues. Communicate technical concepts clearly to both technical and non-technical stakeholders. Maintain detailed documentation for IT systems, configurations, and processes. Collaborate across internal teams and departments to identify and address IT needs. Work with vendors for procurement of hardware and software solutions. Support compliance initiatives in coordination with relevant departments Desired Candidate Profile: 3 5 years of experience in IT operations or network administration. Hands-on experience with firewalls (preferably Palo Alto) and macOS environments. Experience managing enterprise antivirus solutions. Familiarity with Google Workspace (G Suite) and JumpCloud is a plus. Strong analytical and problem-solving skills with a proven track record in issue resolution. ITIL Foundation certification is preferred. Excellent communication and collaboration skills. About Liminal : About Liminal : Liminal is a compliant and insured digital asset custody and wallet infrastructure provider. Launched in April 2021, Liminal Custody is a CCSS Level 3, SOC Type 2, and ISO 27001 & 27701 certified organization. Based in Singapore, Liminal has operations spread across APAC, MENA, and Europe, along with offices in Singapore,Taiwan , India, and UAE. The company has received an initial approval from VARA. Liminal takes pride in supporting businesses with its qualified and insured custody (self and institutional) that enables stress-free safekeeping of digital assets for institutions. It also provides a cutting-edge wallet infrastructure platform that is secure, compliant, and automated and comes with a plug-and-play architecture for faster onboarding of developers, business partners, and government agencies. Our website - https://www.liminalcustody. com/

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisations security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Responsibilities Proficient in Cyber Incident Management and Response Experience in SIEM tool ( Preferably Splunk ) Experienced in working with Microsoft Defender for Endpoint(MDE) or any other EDR solution. Efficient in analyzing various types of email threats. Working experience in Proofpoint TAP, TRAP will be advantageous. Knowledge of security concepts such as cyberattacks and techniques, threat vectors, risk management, incident management, Cyber kill chain, MITTRE Attack framework etc. Knowledge of threat management, Threat Hunting. Experienced with use case/detection rule creation or modification can be an added advantage Knowledge of cloud security and cloud incident response.(Azure, GCP, AWS) Good Analytical skills, Problem solving and Interpersonal skills Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix, MAC OS. Proficient in preparation of reports, dashboards and documentation Excellent communication and team player skills. Ability to handle high pressure situations with key stakeholders Certification Any of the following certifications or similar CEH, CHFI, ECIH, Copmtia Security+, AZ500,SC200, SC100 Mandatory skill sets Threat Response Preferred skill sets SOC Years of experience required 36 Years Education qualification B.Tech/B.E./MCA Education Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology Degrees/Field of Study preferred Required Skills SoCs, Threat Management Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more} No

External Description Description - External Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist I n this role, you will: The purpose of this role is to support various aspect of Python , SQL Development, Data Visualization using Qlik Sense, Looker that are executed by CTO DT This role undertakes the projects that would fall into one or more buckets such as i) DevSecOps, ii) Data Analytics using Python, PySpark, SQL etc This role would work with various CTO DT teams, Data and Analytics Office, various business groups such as Wholesale, Wealth and Personal Banking, Risk & Compliance and Finance Planning the activities with teams Managing periodic reporting on the progress to the management and the customer Should be able to write models using Python/PySpark Understanding customer requirements, project KPIs for reporting & analytics Should be able define and build infrastructures, test, release and support processes for DevOps & Service Management operation both onprem & on cloud. Must have the technical skill to review, verify and validate the software infrastructure, code developed in the project for services using Python, SQL, Visualization(qlik sense, looker) Troubleshooting techniques and fixing the code bugs for more accurate metrics reporting Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management Should be able to perform metrics management and root cause analysis Coordination and communication within the teams and stakeholders Selecting and deploying appropriate CI/CD, service management tools, APIs Strive for continuous improvement and build continuous integration, continuous development pipeline (CI/CD Pipeline) Monitoring and measuring customer experience and KPIs Requirements 5-7 years of hands-on experience in Python, SQL development Understanding customer requirements and project KPIs for reporting & analytics & automation using Python Experience working in agile & DevSecOps methodology Handson expertise on Python and SQL is MUST Hands on exposure on any visualisation tools like Qlik Sense, Looker, tableau etc. , Hands on technical expertise is mandatory Proven experience in implementing required reporting for service management & DevSecOps with Cloud & DevSecOps tools, automation, API Experience working on Python, SQL is MUST along with Linux/Windows based infrastructure & service management Working knowledge of various tools, open-source technologies and cloud services Awareness of critical concepts in DevOps and Agile principles Excellent troubleshooting Proven experience in solution architecting, software development, IT operations, or a similar role. Familiarity with DevOps tools and technologies, such as Jenkins, Docker, Kubernetes, Ansible and GitHUB Working experience with cloud platforms, such as Google Cloud and non cloud platforms Strong problem-solving skills and the ability to work under pressure. Excellent communication, collaboration and interpersonal skills.

About the Role We are seeking a highly skilled engineer for our Digital Operations Center (DOC) team. The ideal candidate has extensive experience managing end-to-end incident lifecycles, including monitoring, detection, resolution and communication in a 24/7/365 DOC environment. This role is critical for ensuring the stability, performance and reliability of our IT network and product services. The DOC, IT and product teams operate globally, requiring collaboration across regions and shift handoffs. What You ll Do: Leading The DOC / IT Ops Engineer with experience in Incident Management, Problem Management, Change Management, Knowledge Management and Proactive Monitoring areas Lead efforts involving the monitoring of key internal services and incident teams, as well as escalation and alerts to our crisis team(s) Champion best practices of the DOC Playbook through the entire DOC team Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for the DOC Technology innovation mindset with AI Operations and self-healing scripts. Monitoring and Alerting: Continuously monitor internal IT and product-related incidents using various tools and platforms. Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues. Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators Incident Management and Escalations: Coordinate and escalate issues to appropriate teams and stakeholders as needed. Maintain clear and concise communication during incidents, providing regular updates to stakeholders. Collaborate with cross-functional teams to support root cause analysis of complex issues Document and maintain standard operating procedures for DOC response and escalation processes. Continuous Improvement: Identify opportunities for improving monitoring and alerting systems and processes. Participate in post-incident reviews and contribute to the development of preventive measures. Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies. Documentation and Reporting: Maintain detailed and accurate incident logs and documentation. Generate regular reports on tracked incidents, assessments, and status. Provide insights and recommendations based on incident analysis and trends. What You ll Need: Education: Bachelor s degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent work experience will be considered. Experience: Minimum of 6 years of experience in Digital Operations Center (DOC) or similar environment like NOC or IT Operations. Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards . Strong understanding of network protocols, systems, and infrastructure. Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively under pressure and manage multiple priorities. Proficiency in scripting languages (e.g., Python, Bash), AI Ops is a plus. Familiarity with ITIL practices and frameworks is desirable. Familiarity with incident command system (ICS) principles and best practices in the technology industry Certifications: Relevant certifications such as CCNA, CCNP, or equivalent are preferred. Work Environment: This position may require shift work to ensure 24/7 coverage of the DOC. Ability to work in a high-stress, fast-paced environment. Work Location : Pune (Work from office ) #LI-NR1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe

Handling overall IT operations of the organization Day-to-Day IT functioning IT system maintenance Introduction of new systems Alignment of IT service with business needs.

As an Operations Management Senior at TekWissen, you will play a crucial role in enhancing IT Service Management (ITSM) processes, particularly Incident Management. Your primary responsibilities will involve utilizing your expertise in data analysis, reporting (with tools like Qlik Sense, Power BI, and ServiceNow), and process governance. Additionally, you will act as a Scrum Master, leading agile initiatives for operational enhancements. Your contributions will be instrumental in identifying trends, ensuring data accuracy, and driving continuous improvement and automation. To excel in this role, you must possess a Bachelor's degree in IT, Computer Science, or a related field, along with a minimum of 6 years of experience in ITSM operations. Your deep understanding and proven experience in Incident Management, including managing major incidents and conducting post-mortems, will be critical. Proficiency in Power BI, advanced data modeling, and dashboard design is essential. Hands-on experience with ServiceNow, particularly in data extraction, reporting, and configuring modules like Incident, Problem, and Change, is highly desirable. A solid background as a Scrum Master, adept at agile methodologies, is also required. In addition to technical skills, you should have expertise in Jira administration, including workflow configuration, reporting, and board setup. The ability to analyze large datasets to identify trends, patterns, and anomalies, especially in incident management, will be a key aspect of your role. Excellent analytical, problem-solving, and communication skills are essential for success in this position. As a proactive self-starter with a drive for continuous improvement, you will contribute significantly to operational excellence. Furthermore, experience in applying Site Reliability Engineering (SRE) principles and exploring AI/ML tools within the ITSM landscape will be advantageous. TekWissen Group is committed to promoting workforce diversity and is an equal opportunity employer. If you are a motivated and experienced professional with a passion for IT operations, ad hoc reporting, and continuous improvement processes, we encourage you to apply for this exciting opportunity in Chennai.,

About the Company: Since 1953, Ferguson has been a trusted source of quality supplies across various industries. At Ferguson, we believe in building better infrastructure, homes, and businesses to simplify our customers" complex projects and make them successful and sustainable. With approximately 36,000 associates spread across 1,700 locations, we are dedicated to providing best-in-class products, services, and capabilities in a wide range of industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. As part of the Ferguson community, you will have the opportunity to build a rewarding career at a company you can truly believe in. Responsibilities: In this role, you will primarily focus on Security Delivery and Engineering, which encompasses providing essential administration support to our SailPoint IIQ platform. Your responsibilities will include participating in various Identity and Access Management (IAM) delivery tasks, establishing and maintaining positive relationships with customers, collaborating with third-party vendors for Security solutions, and advocating for new or enhanced Identity and Access Management Security services. Additionally, you will contribute to the technology selection process and offer technical stewardship for Identity and Access Management Security service offerings. Moreover, you will document aspects of Security Service Delivery and identify opportunities for process improvement and organizational alignment. Additional Job Duties and Responsibilities: Apart from the core responsibilities, you will be expected to adhere to all company policies, rules, regulations, and procedures, and perform any other duties or functions as requested by management. Business Accountabilities: You will play a crucial role in supporting enterprise business and sales objectives through the effective and efficient performance of your job responsibilities. Budget Oversight: While you may not have budget-setting authority, you will be part of a team responsible for achieving objectives within an established budget. Qualifications and Requirements: To excel in this role, the ideal candidate should have at least three years of relevant role management experience or a technical background in Information Security or security-related infrastructure, preferably in various Identity and Access Management technologies. Experience with SailPoint IdentityIQ and relevant certifications are highly desirable. Additionally, you should possess the ability to work effectively in cross-functional teams, with individuals at all levels of the organization, from executives to developers. Knowledge and practical experience with SailPoint IIQ in a large-scale deployment, expertise in complex role hierarchy, and familiarity with Agile and Waterfall project methodologies are considered advantageous. Strong written and oral communication skills, problem-solving abilities, and proficiency in Microsoft Office software are essential for this role. Moreover, you should be self-motivated, proactive, creative, and efficient in identifying and solving issues related to Identity and Access Management technologies and processes. --- Note: The job description has been paraphrased for clarity and conciseness.,