979 It Operations Jobs - Page 39

SUMMARY The Associate IT Support Technician is responsible for ensuring operability of business-critical systems, setting, and measuring performance in accordance with Service Level Agreements (SLAs). This role derives data points to make informed, data-driven decisions, and serve as liaison between IT operations and business partners leveraging Arete platforms. This role works closely with multiple business units who utilize, develop, and maintain platforms and systems. IT Support Technician streamlines, automates, and builds efficiencies into operational processes, standardize outcomes, and improve service delivery both to internal clients, and by proxy, Arete clients who are engaged with the teams who utilize lab systems. ROLES & RESPONSIBILITIES Develops relationships within immediate team and is closely supervised Follows established procedures and methods to solve problems Provides world-class technical support by assigning and closing tickets, responding to requests, and working with team members to find the correct solution when documented procedures and knowledge articles do not address. Collaborates with internal departments for employee onboarding and offboarding efforts; including account set up and disablement, tracking of shipment & return of equipment Conducts our IT onboarding activities for new hires. This includes ensuring the new hire s equipment is prepared ahead of their first day and facilitating new hire IT orientation sessions to acquaint them with Arete s systems and programs Drives the use and improvement of our self-help resources including our internal knowledgebase, chatbots and self-service portals.. Coordinates efforts that result in intuitive experiences and excitement about the use of our space Coordinates the logistics and of our hardware assets; manage inventory of all hardware and software assets for the APAC Region. Tracks new and emerging trends in technology that affect and/or may benefit Corporate IT and internal customers Maintains and develop end-user and administrator documentation of end-user facing corporate IT systems/Services Demonstrates technical acumen and skill development of hardware, networking, security, and system administration skills through on the job training that could include but not limited to problem solving sessions, operational reviews, project work and other opportunities. Performs other duties as assigned by management SKILLS AND KNOWLEDGE Excellent communication skills and professional demeanor Customer service focused Ability to multitask Excellent priority management and problem-solving skills Strong personal organization and time management skills Strong sense of teamwork and collaboration A high degree of empathy for our internal employees and feel the only measure of success is how well we fulfill their needs A demonstrated ability to create elegant documentation that empowers people to help themselves A passion for improving the human experience with technology at work An ability to communicate technical concepts and processes thoughtfully and effectively, no matter the audience The ability to manage projects and track progress accurately Experience using a ticketing system to triage and escalate tickets, preferred Ability to work independently with moderate supervision A proven track record of delivering high quality IT onboarding and support Experience working with and supporting mobile platforms (iOS, Android) and common office technology (meeting rooms, security badges, printers, AV support) JOB REQUIREMENTS Bachelors Degree and 0-1 years related experience 3+ years of experience working in the technology field preferred Technical Certifications a plus Technical competencies in the following areas: Microsoft s Office 365, Azure Active Directory, MDM Platforms, Windows 10, MacOS, iOS, Android OS, Hardware DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified. WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job. TERMS OF EMPLOYMENT Salary and benefits shall be paid consistent with Arete salary and benefit policy. DECLARATION The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description. EQUAL EMPLOYMENT OPPORTUNITY We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry. When you join Arete You ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters. Equal Employment Opportunity We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

About PhonePe Group: Culture SRE - System Engineer Job description =================== Knowledge in Linux/Unix Administration Knowledge in networking Knowledge of wide variety of open source technologies/tools and cloud services Knowledge of best practices and IT operations in an always-up, always-available service Participate in oncall rotation. Good English communications skills Strong background in linux networking ( ip, iptables, ipsec ) Knowledge of working with MySQL A working understanding of code and script ( eg: Perl/Golang preferred ) Knowledge of automation/configuration management using either saltstack or equivalent Hands on experience in private and public cloud environments Knowledge of the following will be a plus: Implementation of cloud services on linux using kvm/qemu DCOS (mesos & mesos frameworks) aerospike ( nosql ) perl/golang galera openbsd Data center related activities ( Rarely needed )

JOB OVERVIEW: We are looking for an experienced and motivated IT Compliance Manager with expertise in SAP S/4 HANA implementation with manage IT compliance activities, ensuring systems and processes adhere to regulatory standards and organizational policies. The ideal candidate will play a key role in implementing and monitoring compliance controls, working closely with cross-functional teams to maintain a secure and compliant SAP S/4 HANA environment. KEY STAKEHOLDERS: INTERNAL Business - Site / Central Partner functions IT Team (e.g. SAP/ Infra / Quality IT / Allied / SAP Basis) KEY STAKEHOLDERS: EXTERNAL IT Vendors IT Contractors/Consultants REPORTING STRUCTURE: Reporting to Associate General Manager - QeC/CSV EXPERIENCE: Hands-on experience with IT compliance, quality management, and SAP systems, with a strong focus on SAP S/4HANA. 9+ years of experience in SAP S/4 HANA implementation and configuration. SKILLS AND COMPETENCIES Comprehensive understanding of SAP S/4 HANA architecture, modules, and functionalities. To have in depth understanding of regulatory requirements and guidelines required to comply IT systems in Pharma industry - DI, ALCOA+, Part 11, Annex 11, GAMP 5 etc. Knowledge and Experience of Pharma domain -Quality (QA, QC) (Good to have) Knowledge and experience on handling of CSV project related QMS e.g. Change control, deviation, CAPA and incidents. KEY ROLES & RESPONSIBILITIES To have good understanding and knowledge on SAP S/4 HANA application functionalities. Proven track record of successfully delivering multiple full life-cycle SAP S4 HANA implementation projects. Proficiency in managing integrations with other ERP systems or third-party applications. Accountable to ensure compliance of CSV documentation during various phases (project, operational & retirement) of software lifecycle (SLC) as per GAMP5, CFR Part 11/EU Annex 11 and Data integrity requirements. To define validation strategy and review CSV deliverables for IT projects for the applications SAP ECC, SAP S4 HANA, etc. To Review and approval of QMS documents e.g. Change control, Deviation, Incidents, CAPA, Extension, etc. as applicable. To ensure infrastructure (Network, Servers, Cloud, Database) are qualified as per required Quality Standards and required documents are in place. To support the initiatives undertaken by Quality e-Compliance team across the Central/PPL sites. To guide Central and Site IT teams for CSV, Data Integrity (DI), and Regulatory Compliance activities. To ensure 21 CFR Part 11, EU Annex 11 and GAMP 5 compliance across PPL sites, as applicable. To coordinate & build good working relations with Site/business users, Subject Matter Experts (SMEs) and IT operations team, Manage vendors / partners / support teams. QUALIFICATION: Graduate in Science/Pharmacy/Engineering Post Graduation - Science/MBA (Desirable)

Develops relationships within immediate team and is closely supervised Follows established procedures and methods to solve problems Provides world-class technical support by assigning and closing tickets, responding to requests, and working with team members to find the correct solution when documented procedures and knowledge articles do not address. Collaborates with internal departments for employee onboarding and offboarding efforts; including account set up and disablement, tracking of shipment & return of equipment Conducts our IT onboarding activities for new hires. This includes ensuring the new hire s equipment is prepared ahead of their first day and facilitating new hire IT orientation sessions to acquaint them with Arete s systems and programs Drives the use and improvement of our self-help resources including our internal knowledgebase, chatbots and self-service portals.. Coordinates efforts that result in intuitive experiences and excitement about the use of our space Coordinates the logistics and of our hardware assets; manage inventory of all hardware and software assets for the APAC Region. Tracks new and emerging trends in technology that affect and/or may benefit Corporate IT and internal customers Maintains and develop end-user and administrator documentation of end-user facing corporate IT systems/Services Demonstrates technical acumen and skill development of hardware, networking, security, and system administration skills through on the job training that could include but not limited to problem solving sessions, operational reviews, project work and other opportunities. Performs other duties as assigned by management SKILLS AND KNOWLEDGE Excellent communication skills and professional demeanor Customer service focused Ability to multitask Excellent priority management and problem-solving skills Strong personal organization and time management skills Strong sense of teamwork and collaboration A high degree of empathy for our internal employees and feel the only measure of success is how well we fulfill their needs A demonstrated ability to create elegant documentation that empowers people to help themselves A passion for improving the human experience with technology at work An ability to communicate technical concepts and processes thoughtfully and effectively, no matter the audience The ability to manage projects and track progress accurately Experience using a ticketing system to triage and escalate tickets, preferred Ability to work independently with moderate supervision A proven track record of delivering high quality IT onboarding and support Experience working with and supporting mobile platforms (iOS, Android) and common office technology (meeting rooms, security badges, printers, AV support) JOB REQUIREMENTS Bachelors Degree and 0-1 years related experience 3+ years of experience working in the technology field preferred Technical Certifications a plus Technical competencies in the following areas: Microsoft s Office 365, Azure Active Directory, MDM Platforms, Windows 10, MacOS, iOS, Android OS, Hardware

We are looking for a skilled Configuration Management Data Analyst with expertise in ServiceNow to manage, analyze, and optimize configuration data across our organization. The ideal candidate will play a critical role in maintaining the accuracy and integrity of our Configuration Management within ServiceNow, ensuring alignment with ITIL best practices and supporting business decision-making. This role requires a strong background in ServiceNow, analytical capabilities, and a collaborative approach to working with cross-functional teams. Key Responsibilities 1. Configuration Management Administration and Maintenance o Maintain and enhance the ServiceNow CMDB to ensure data accuracy, completeness, and compliance with organizational standards. o Regularly audit configuration data to identify inconsistencies, address gaps, and enforce data governance policies. o Design and implement automated workflows within ServiceNow to streamline data updates and ensure real-time accuracy. 2. Data Analysis and Reporting o Analyze configuration data stored in ServiceNow to identify trends, risks, and opportunities for optimization. o Create and maintain dashboards, reports, and KPIs within ServiceNow to provide actionable insights to stakeholders. o Provide data-driven recommendations to improve IT infrastructure and configuration management processes. 3. Collaboration and Process Improvement o Work closely with IT, operations, and engineering teams to ensure the proper integration of configuration management processes with business objectives. o Act as a subject matter expert for CMDB best practices and ServiceNow capabilities, providing training and support to teams as needed. 4. ServiceNow Development and Optimization o Collaborate with ServiceNow developers to customize CMDB modules, workflows, and scripts based on organizational needs. o Stay up-to-date with ServiceNow platform updates, features, and releases to identify opportunities for improved functionality. o Troubleshoot and resolve technical issues related to ServiceNow CMDB operations. Experience and Qualification * 3+ years of experience in configuration management, data analysis, or CMDB administration, preferably in financial services. * Hands-on experience with ServiceNow, including CMDB module administration and customization. * Strong understanding of ITIL principles, particularly Configuration Management. * Proficiency in creating dashboards, reports, and workflows within ServiceNow. * Bachelor s degree in Information Technology, Computer Science, or a related field.

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation. Key Responsibilities: ServiceNow ITSM Development: Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow Develop and maintain Incident, Problem, Change and Request Management solutions Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions Collaborate with process owners to align ITSM solutions with business needs Agentic AI Automation Integration: Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload Integrate AI/ML models for risk-based decision-making in Change and Incident Management Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms API Data Integrations: Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs Work with data models CMDB relationships and external analytics engines to improve AI-driven insights Automate data ingestion event correlation and AI-powered resolution workflows Compliance Security Performance Optimization Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies Implement governance measures for AI-driven decisions ensuring transparency and accountability Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Join us as a Manager in our Digital Risk Services team, where youll lead the way in tackling the most pressing technology risk challenges faced by our clients. Immerse yourself in cuttingedge fields like cybersecurity, artificial intelligence, and emerging digital risks. Your technical leadership will be instrumental in crafting innovative solutions and driving transformative projects. . Lead groundbreaking projects in digital risk, focusing on areas such as cybersecurity, AI, Cloud and SDLC, to devise forwardthinking assessment and mitigation strategies. Cultivate and maintain strong client relationships, becoming the trusted advisor for advanced digital risk management solutions. Collaborate with diverse technical teams to design, implement, and refine stateoftheart risk management frameworks using Agile, DevSecOps, and AI risk assessment protocols. Stay at the forefront of industry trends and emerging technologies to deliver profound insights and predictive risk analytics using AI/ML tools. Mentor and inspire your team, fostering an environment of technical brilliance, continuous learning, and innovation. Drive business growth by identifying new opportunities and developing detailed proposals that leverage the latest digital risk technologies. Good to have requirements As below Mandatory Skill Sets Minimum of 10 years in risk advisory with a focus on cybersecurity, AI, and digital risks. Proven track record in managing complex technical projects in a consulting setting. Expertise in regulatory frameworks and industry standards like ISO 27001, NIST, and GDPR. Outstanding technical communication and leadership skills, engaging effectively with senior stakeholders. Preferred Skill Sets AI, Cybersecurity

IT Support Specialist Summary Apply Now Vijayawada Full-Time 2-4 years Industry IT/Technical Support Responsibilities Provide Level 1 and 2 support for IT issues. Install, configure, and maintain IT equipment and software. Troubleshoot network, hardware, and software issues. Document IT procedures and maintain knowledge bases. About The Role Provide technical support to end-users and resolve IT issues. The role involves troubleshooting hardware, software, and network problems and ensuring smooth IT operations across the organization. Qualifications Provide Level 1 and 2 support for IT issues. Install, configure, and maintain IT equipment and software. Troubleshoot network, hardware, and software issues. Document IT procedures and maintain knowledge bases. Skills Strong troubleshooting skills for hardware and software. Knowledge of Windows and Linux operating systems. Understanding of networking concepts and protocols. Excellent communication and customer service skills.

Job Summary: We are seeking a highly skilled AIOps Consultant with expertise in IT Service Management (ITSM) and IT Operations Management (ITOM). The ideal candidate will have hands-on experience in AI/ML, deep learning (DL), and Generative AI (GenAI) to drive automation and intelligence in IT operations. The consultant will be responsible for architecting, designing, and implementing AI-powered solutions for Event Management ie Event correlation, Root cause analysis, Event Noise reduction, Event Remediation Incident Management ie Incident triage, Similar incident match, and automated knowledge management, GenAI LLM Fine tuning and Functional Tool expertise. Key Responsibilities: Event Management & Correlation: Implement AI/ML/DL-driven event correlation to detect patterns and reduce redundant alerts. Develop event root cause analysis (RCA) models to identify and predict failure points. Apply AI techniques to minimize noise in event management systems. Incident Management & Resolution: Develop AI/ML models for intelligent incident triage and prioritization. Implement Retrieval-Augmented Generation (RAG) for dynamic incident resolution. Enable similar incident search to improve resolution times and reduce redundant tickets. Automate knowledge base (KB) recommendations for open incidents. Auto-attach resolved incidents to ongoing cases for reference and faster resolution. Build AI models for SLA breach prediction and proactive incident resolution. Generative AI & Custom LLM Development: Fine-tune open-source small LLMs (1.5B/3.5B parameters) to integrate application APIs from Swagger documentation. Enable chat-based configuration, reporting, and querying of application data using function tools. Design conversational AI models for ticket workflow configuration based on user inputs. Architecture & Solution Design: Take ownership of designing scalable AI-powered solutions for ITOM and ITSM use cases. Collaborate with cross-functional teams to integrate AI models into existing ITSM/ITOM platforms. Ensure AI models are optimized for performance, accuracy, and scalability. Define best practices for AI/ML model deployment, monitoring, and continuous improvement. Required Skills & Qualifications: Bachelors or Master s degree in Computer Science, Data Science, AI/ML, or a related field. 10+ years of experience in IT Operations, AIOps, ITSM, and ITOM domains. Strong expertise in AI/ML, deep learning (DL), and Generative AI. Hands-on experience with event correlation, incident management, and AI-driven IT automation. Experience with LLM fine-tuning, RAG-based models, and API integrations. Proficiency in Python, TensorFlow/PyTorch, NLP, and machine learning frameworks. Strong understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and observability platforms. Excellent problem-solving, analytical, and communication skills. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, GCP) for AI/ML model deployment. Knowledge of ITIL framework and best practices in ITSM/ITOM. Familiarity with MLOps for model lifecycle management. Experience in building AI-powered chatbot solutions. Why Join Us Opportunity to work on cutting-edge AI solutions in IT operations. Exposure to advanced AI/ML techniques and real-world applications. Collaborative work environment with industry experts. Competitive compensation and career growth opportunities.

Description Job Title: Data Engineer Location: India Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 500 employees work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Are you someone who wants to create change in the way business is doneDo you want to work with inspired and like-minded intrapreneursUs too! We take our work very seriously, but we have fun doing it. And we re searching for passionate, talented people to join the Rightpoint team. Our Commitment to You No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. Thats what makes us Rightpoint! Introduction The Senior Data Engineer, Analytics role falls into the Data Engineering practice within the Systems and IT department. The Senior Data Engineer focuses on building cutting edge, strategic data and analytics solutions leveraging BI solutions. You will use your experience in data engineering and data visualization to work with RP business units including Finance, IT, Operations, People Potential (HR), Sales, Marketing, and Delivery practices to help them become more data driven by providing timely, trustworthy data and insights. What You ll Be Doing and the Impact You ll Make: Design, build and maintain Rightpoints data infrastructure using ETL processes, Data Warehousing, and Reporting techniques. Utilize an advanced understanding of data flow from source to data visualization to lead the design, development and implementation of decision support solutions. Responsible for creating pipelines and storage solutions that convert raw data into Facts and Dimensions. Assemble and generate large, complex data sets that meet business requirements using extensive experience of SQL, Stored Procedures, and Data Warehousing. Responsible for optimizing and fine-tuning SQL queries and jobs in SQL Server. Responsible for building and creating data visualization, business intelligence reports and dashboards. Leverage data to provide meaningful insights to business leaders and use BI tools to support operational processes by delivering data visualization reports and dashboards. Contribute as part of the Systems and IT Data Engineering team to the Enterprise Data Warehouse and Reports. Accountable for facilitating data gathering, requirement analysis, data analysis and building reports. Hands-on development of Power BI dashboards Ensure proper standards, policies and procedures are followed. What We d Love to See: 5+ years demonstrated advanced proficiency in database development, SQL, ETL, and Data Warehousing. 5+ years demonstrated understanding of data analytics, and BI development. Extensive experience with ETL tools and creating Facts and Dimensions in a Data Warehouse. Track record of creating effective reports and dashboards in Power BI Interest in thinking broader than data visualization, curiosity to expand skills to other forms of analytics and data applications. At least 4-year hands-on work experience with Microsoft SQL Server & Microsoft Power BI. Experience with Dell Boomi will be a Plus. Experience in optimizing Microsoft Power BI dashboards with a focus on usability, performance, flexibility, testability, and standardization. Solid understanding of the following concepts Data warehousing ETL Design and Development Data visualization Data modeling Benefits and Perks at Rightpoint 30 Paid leaves Public Holidays Casual and open office environment Flexible Work Schedule Family medical insurance Life insurance Accidental Insurance Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc. Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents. EEO Statement Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Sr. Engineer - Vulnerabity Management/Patching Linux Exp : 7+ Yrs Level L3 Role. Location: Madhapur - Hyderabad. Overview: IT Engineer who can do analysis, mitigation and remediation of all the identified vulnerabilities and security gaps to strengthen the security posture of SHI environment. The assigned team will speed up remediation to secure SHI environment from external and internal cyber threats. All the identified vulnerabilities and security gaps need to be fixed to mitigate the potential impact as per the criticality of the risk. Proposed two senior resource to perform vulnerability management and patching. The role will require the following including but not limited to: Review and understanding of the entire environment Having complete visibility of the inventory of environment Review Vulnerabilities identified by tool Analyze the Vulnerability Assessment report Isolate false positives Prioritize the risk remediation plan Identify the dependencies and conduct impact analysis of the Patches & Fixes Work along with the Application team for dependencies and impact Work along with Offshore and Onsite Ops team for remediation planning Work along with SOC and Infosec team for remediation and fixes Develop a plan to rectify the issues Build Security Playbooks for remediation process as per organization environment Implement required patches and fixes in Test environment and conduct the impact analysis After the successful testing implement fixes on production servers Guiding and helping in Automation and customization of remediation as much as possible Follow and adhere to ITIL Process Review the status of imports for patch implementations and follow up with IT Operations. Track the progress of regulatory compliance obligations and ensure their completion. Review deferred item status and revise or implement fixes. Monitor Vulnerability Management dashboards and reports. Please share CV : [email protected] .

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role : Helpdesk Administrator Department: IT Reports to: Service Desk Manager Role Purpose We are seeking a proactive and self-motivated Helpdesk Administrator to support our Mumbai office and global IT operations. This individual will be responsible for providing on-site support, ensuring smooth IT operations, and playing a key role in onboarding/offboarding, issue resolution, and contributing to global initiatives. This position is ideal for someone who is eager to grow their IT career in a dynamic, fast-paced environment and values ownership and initiative. Key Responsibilities Provide daily on-site IT support for the Mumbai office (4 days/week from office). Handle global and local user support requests via the IT ticketing system. Ensure prompt setup and support for onboarding and offboarding processes, including laptop provisioning, account setup, and access control. Troubleshoot and resolve hardware, software, and network-related issues across Mac and Windows environments. Maintain inventory of IT assets in the Mumbai office; ensure records are accurate and updated. Coordinate with the global IT team for issue escalation and project participation. Support local implementation of security and compliance initiatives (e.g. ISO 27001). Ensure conference rooms and shared tech infrastructure are fully operational. Monitor and maintain printer, networking, and AV systems. Take ownership of IT documentation and local IT process improvements. Communicate effectively with employees and IT teams, ensuring transparency and timely resolution of issues. Additional duties may be assigned based on project requirements, business needs, or team priorities. These are part of the expected responsibilities of the role. Measures of Success Ticket Response Time: 90% of tickets acknowledged within SLA (e.g., 30 minutes). Ticket Resolution Time: 80% of tickets resolved within SLA. User Satisfaction: 90% positive feedback on internal support surveys. Onboarding Setup Accuracy: 100% of new hires fully provisioned on Day 1. Asset Accuracy: Maintain 98%+ inventory accuracy. Documentation Quality: Processes documented, reviewed quarterly. Proactivity: Evidence of self-initiated improvements or issue resolution monthly. Participation in project-based work and covering team tasks is expected and forms part of the core responsibilities. Key Skills and Competencies Familiarity with Microsoft 365 admin tools and services. Competency with Apple macOS and Windows operating systems. Experience using IT Service Management (ITSM) platforms (e.g., Jira, ServiceNow). Knowledge of basic networking (IP, DNS, VPN, Wi-Fi). Experience with onboarding/offboarding IT processes. Strong time management, organizational skills, and attention to detail. Excellent communication skills in English, both written and verbal. A proactive, self-driven attitude with the ability to work independently. Problem-solving mindset with a commitment to continuous improvement. Qualifications ITIL Foundation certification. CompTIA A+/Network+ or equivalent. Familiarity with ISO 27001 or other compliance frameworks.

Areas of Responsibilit y: IT Support for remote sites Provide L1/L2 technical support and resolve user issues. Troubleshoot issues related to IT infrastructure and end user applications. Support the Windows compute environment. Virtualization VMware, Hyper-V Configure and manage IT infrastructure devices, Router, network switches, APs, server and storage Ensure uptime, performance, and availability of IT services. Implement patches, updates, and security fixes. Monitor and maintain firewalls, routers, and VPNs. Support & maintain AD Infrastructure. Management of LAN/WAN cable connectivity Provide wired/wireless connectivity for all network devices to the core network WAN Circuit management. Conduct vulnerability assessments and ensure security compliance. Implement cybersecurity best practices (endpoint protection, identity access management). Document incidents, resolutions, and SOPs. Use ITSM tools (ServiceNow, Zendesk) for ticketing and workflow management. Develop scripts for system automation. Desired Experience: User & System Support - Assist internal teams and ensure smooth IT operations. Infrastructure Management - Maintain servers, networks, data centers and cloud services. Networking: Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching. Incident & Problem Resolution - Monitor and resolve technical issues. Security & Compliance - Implement security measures and ensure compliance with policies. Automation & Optimization - Improve system performance through scripting and automation. Training & Support: Providing guidance and training to end-users or junior engineers. Documentation: Creating technical documentation, SOPs, network diagrams. Team Collaboration: Working cross-functionally with developers, support teams, etc. Qualification & Experience: 4-8 years of experience with strong technical and functional experience in hands on application support, administration, configurations, enhancements, and project work. BCA/B E, B Tech, Degree in a technical field or equivalent practical experience. Capabilities Should have good communication skills, be self-motivated, quality and result oriented Strong Analytical and Problem-Solving Skills

. Job Summary Responsible for the designing, implementing, maintaining, security and repairs of an organizations database. In addition to maintaining the database support tools, database tables and dictionaries, recovery and back up procedures. Works with moderate guidance in own area of knowledge. Job Description INTRODUCTION: At Universal, we believe in the talent of our people. It s our passion and commitment to excellence that drives vast portfolio of brands to succeed. From broadcast and cable networks, news, and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It s what makes us uniquely. Here you can create the extraordinary. Join us. ABOUT THE ROLE: NBC Universal seek a talented HANA DBA to join our growing team supporting Corporate Business Solutions. The Sr. SAP HANA Database Administrator is responsible for critical aspects of database administration including installation, configuration, upgrades, capacity/resource planning, performance tuning, backup and recovery strategy, promoting process improvement, problem solving, adhering to security policies and managing clusters of DB servers. Experience is required for cloning production data to development/test environments, and application optimization including query optimization. The candidate must have SAP HANA Database experience along with SAP BASIS . Oracle, MS SQL, and SAP IQ experience would also be a plus. REQUIREMENTS: Bachelor s degree in technology or equivalent degree preferred SAP HANA (S/4 HANA, HANA 2. 0) minimum 3 years experience is required. Oracle (Oracle 12c/Oracle 19c) , SQL Server and SAP IQ experience are a plus. Demonstrated experience in SAP HANA database administration using - Oracle Linux, Red Hat and SUSE Linux Experience with high-availability and disaster recovery and HSR processes in on-prem and AWS Cloud environments Must have been part of teams that have upgraded and or migrated DBs from on-prem to Cloud. Must understand Cloud Storage, file systems and BACKINT processes Deep Knowledge of database technologies and practices Knowledge of database trends and tools Excellent communication skills - both written and verbal Ability to work well under pressure; manage tight deadlines and situations where conflicting priorities arise Be highly accountable, possessing a can-do attitude and a strong results orientation Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Strong analytical and critical thinking skills. Problem solving and root cause identification skills Excellent organization and time management skills Excellent understanding of various databases with proven track record in establishing, managing database processes and activities within a global organization Ability to work with offshore/overseas teams. Planning, executing installs/upgrades/patching. Work closely with the Project Managers, Process Leads, and other stakeholders to ensure business requirements have been met. Maintain DB stability: backups/restores; monitor disk allocations; troubleshoot performance issues; reorg tables/indexes; parameter changes; monitor overall utilization. Plan DB changes within the framework of the Service Now change management procedures. Ensure audit information is collected as needed for change tickets. Define and collect audit information for the review by Internal and external auditors. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Develop and maintain Knowledge articles for standard work. Be willing to learn and support our HANA environment on premise and in the AWS cloud. PREFERRED QUALIFICATIONS: Minimum of a 4-year IT related degree and 3-4 years of production systems administration/support, or equivalent work experience Ability to use a wide variety of open-source technologies and tools Ability to code and script Experience with systems and IT operations Strong grasp of automation tools Comfort with collaboration, open communication and reaching across functional borders We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Position Title: Manager IT Services Job Overview: We are seeking an experienced Manager to oversee IT End User Services, Network Operations Center (L1 and L2), System Administration (L1 and L2), and the Service Desk teams. The role involves managing IT support operations to ensure high availability, security, and performance of IT services. The ideal candidate will have strong leadership skills, technical understanding of Networks and Systems, and the ability to deliver exceptional customer service. Key Responsibilities : 1. Leadership & Team Management: Lead, mentor, and manage IT support teams. Drive resolution of issues/incidents within SLAs. Conduct performance reviews and support professional growth. Foster a collaborative and customer-centric culture. Oversee staffing requirements and recruit right candidates. Ensure effective communication with business owners and IT groups. 2. Network Administration: Monitor and manage Network incidents for multiple Datacenters and branches. Handle network outages and escalations. Optimize NOC processes and tools. Maintain documentation of network configurations and policies. Generate reports on network performance and incident resolutions. Manage relationships with Telco vendors. 3. System Administration: Oversee management and maintenance of IT systems and infrastructure. Ensure security, reliability, and performance of systems. Conduct routine maintenance, upgrades, and troubleshooting. Collaborate with IT Engineering team for technological improvements. 4. Service Desk & End User Support: Oversee IT service desk operations ensuring requests and incidents are handled efficiently. Optimize service desk workflows and enhance user experience. Establish KPIs for service desk performance. Ensure high-quality end-user support for hardware, software, networking, and access issues. Develop IT support policies and procedures for end-user services. 5. Strategic Planning: Develop strategies for IT support services focusing on continuous improvement and cost optimization. Assess current IT infrastructure and support processes for automation and modernization opportunities. 6. Reporting & Continuous Improvement: Define and track KPIs for IT service delivery. Provide regular reporting to senior management on team performance and incident trends. Drive initiatives for improving efficiency, user satisfaction, and IT service quality. Stay updated on industry trends and emerging technologies. Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus. Experience: 15+ years in IT support, system administration, or service desk roles with 5-8 years in managerial capacity. Proven experience in managing IT teams, System and Network administration, Service desk, and End-user support. Experience in IT infrastructure management, including On-prem DataCenter, Networks, Servers, and Cloud services. Experience managing IT Global Command Center, Network Operation Center, and Service desk operations. Technical Skills: Proficiency in managing DataCenter Infrastructure, Compute, Storage, Hyperconvergence Environment, LAN, WAN, and Cloud environments (AWS, Azure, OCI, GCP). Experience with IT service management tools (e.g., ServiceNow, Jira). Strong understanding of ITIL processes and best practices. Knowledge of endpoint management, security tools, backup and disaster recovery, and system monitoring. Automation knowledge and experience is an added advantage. Soft Skills: Exceptional leadership and team management skills. Strong communication skills. Analytical and problem-solving mindset. Strong organizational skills with the ability to manage multiple priorities and projects.

Key Responsibilities Team Leadership & Development : Manage and mentor the IT support team, providing guidance, training, and performance evaluations to ensure a high-performing support function. Service Desk Management : Oversee daily operations of the IT help desk, ensuring prompt and effective handling of support requests and incidents. Policy & Procedure Implementation : Develop and enforce IT support policies and procedures to standardize operations and improve efficiency. Performance Monitoring : Track key performance indicators (KPIs) such as response times, resolution rates, and user satisfaction to assess and enhance support services. Vendor & Asset Management : Manage relationships with external vendors, oversee procurement of IT equipment, and maintain accurate records of IT assets. User Support & Training : Provide high-quality technical assistance to users, including training sessions to enhance their understanding of IT systems and tools. Security & Compliance : Ensure IT support practices comply with organizational security policies and relevant regulations, addressing vulnerabilities proactively. Documentation : Maintain comprehensive documentation of support processes, configurations, and procedures for reference and continuity.Jobed.ai+2CompTIA+2Octo Telematics+2BizIT Solutions Ireland Qualifications & Experience Experience : Minimum of 4 years in IT support roles, with at least 2 years in a managerial or supervisory position. Essential Skills Technical Proficiency : Strong understanding of IT systems, networks, hardware, and software applications. Leadership : Proven ability to lead and develop a team, fostering a collaborative and productive work environment. Problem-Solving : Excellent analytical skills to diagnose issues and implement effective solutions. Communication : Strong verbal and written communication skills to interact with team members, stakeholders, and vendors. Customer Service Orientation : Commitment to delivering high-quality support and ensuring user satisfaction.Jobed.ai+1BizIT Solutions Ireland+1 Role & responsibilities Whatsapp Your Resume at 9910008177 email- hiring@buniyad.com or call at 9999064584

Develop and implement the company’s IT strategy, aligning with business goals. Oversee the IT infrastructure, including networks, databases, and software systems. Ensure data security and compliance with relevant data protection regulations.

https://www.i4t.in/ We are hiring IT Operations Manager for i4T company. An IT Operations Managers will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organization's IT policies and procedures are up to date and compliant with industry standards and regulations. This involves managing service level agreements (SLA), and ensuring that services meet the company's needs. KEY RESPONSIBILITY AREAS: Overseeing the daily operations of the IT department and ensuring Agreed SLA are met without incurring penalties. Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Managing technology vendors and service providers to ensure that the organization's technological needs are met. Manage, mentor, and motivate a team of support staff to deliver high levels of customer service. Provide guidance, training, and support to team members Oversee the address escalated technical issues, ensuring timely and effective solutions. Work with the team to prioritize and resolve tickets on severity. Analyze support processes and implement best practice to improve efficiency, reduce response times and enhance overall support quality. Communicate with customers to resolve complex issues and ensure their satisfaction. Build strong relationships with clients to understand their needs and provide proactive solutions. Monitor key performance indicators (KPIs), prepare regular reports on support team performance, and make date driven decisions to optimize service delivery. Work closely with other departments, such as technical teams and product management, to ensure smooth communication and effective resolution of issues. Continuously identify areas for improvement in the teams technical skills and customer service abilities. Lead training initiative to keep the team updated on new technologies and best practices. Skill Set: Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Proven experience as IT Operations Manager • Experience with system installation, configuration and analysis. Thorough knowledge of networks and cloud computing Proven ability and experience in executing strategic asset management processes successfully Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Ability to manage multiple projects and resolve complex customer issues. Experience with support tools, ticketing systems and CRM software Required Qualifications & Experience: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience: Minimum of 5 years of experience in a customer support or technical support role, with at least 2 years in a managerial or leadership position. Preferred Industry Retail, IT Service, QSR (Quick Service Restaurant) For more details call Sanjana - 99870 43006 Also mail resume to sanjana.tari@i4t.in Best Regards Sanjana Tari99870 43006 sanjana.tari@i4t.in Team HR i4T - Ideas 4 Transformation

Monitoring systems process flow and controls Risk assessment in system controls Identifying and reporting the gaps in the system controls Analyze system logs, configurations, and security settings for risk indicators. Overall review of Operations Risk and Issues highlighted in Hind sighting Troubleshoot operational issues and coordinate with relevant departments for resolution Recommend and assist in the implementation of risk mitigation strategies and security controls Create and maintain documentation for risk findings, mitigation plans and compliance reports Monitor changes in regulatory and compliance requirements and assess their impact on existing systems Co-ordination with field risk team on process improvements and fraud control Collaborate with IT, legal, Audit and Business units to align risk management activities with business goals Participate in incident response and root cause analysis of security related incidents Assist in the development and review of IT policies and risk frameworks Monitor control systems to detect and resolve anomalies in real time Analyse system performance data to identify trends and areas for improvement Support the design and implementation of control system enhancements Experience in BFS - Banking Liability products / URC added advantage Understanding PSL segment Exposure to Information Security will be value addition Additional Qualification: CA Inter / CISA/CRISC/CISM

Provide leadership and oversight to IT operations or application reliability teams. Ensure effective delivery, global alignment, vendor coordination, and continuous improvement of digital platform operations. Required Candidate profile IT Expert with 10–15 years in managing cross-functional IT teams, vendor delivery, and global operations. Strong communication, leadership, and deep knowledge of platform performance and reliability.

Creating and updating IT policies and procedures based on industry best practices Reviewing reports from other departments that use IT services to ensure that they are functioning properly Planning, designing, and implementing new computer hardware or software systems Coordinating the implementation of new technology within an organization, including working with vendors, consulting with IT staff, and communicating with management Supervising IT staff such as computer programmers, systems analysts, and network engineers Managing IT budgets and expenditures to ensure that projects are completed within time and budget constraints Coordinating the design, development, testing, and implementation of computer systems for large companies Developing security measures to protect computer networks from unauthorized access, including firewalls, intrusion detection systems (IDS), and antivirus software Providing technical support to end users regarding the use of computer applications or hardware products Serve as the primary point of contact for all IT-related issues and requests Develop and implement short- and long-term plans to upgrade hardware and software systems Manage data backup and disaster recovery operations Ensure compliance with all relevant laws and regulations Negotiate and manage vendor contract Supervise the installation of new hardware and software system Will be responsible for Devops and CI/CD pipeline build, improvement and management. Will be responsible for Jira Ticket.

Job Title: People Process Advisor Location: Hyderabad, India (Hybrid & Onsite) SPE- 5.5 LPA ( 3+ years ) SME- 10 LPA ( 5 + years ) Qualification - Graduate or Masters degree in Human Resources or equivalent About the Role: Are you passionate about delivering a top-notch employee experience and ensuring smooth HR processes? We are looking for dynamic People Process Advisors to join our Employee Experience Practice team and deliver exceptional Hire to Retire HR services for our clients. In this role, youll have the opportunity to collaborate with a talented team, drive process improvements, and make a direct impact on the overall employee journey. If you are someone who thrives in a fast-paced, evolving environment and has hands-on experience with HR systems like Workday and Zendesk, we want to hear from you! Key Responsibilities: Collaborate with HR Advisors to ensure resources are well-equipped with training, information, and tools for maximum productivity. Conduct root cause analysis and design corrective and preventive action plans to enhance HR processes. Handle employee queries related to Compensation, Recruiting, Absence, and Workforce Administration using Workday. Manage SOP documentation and continuously log new learnings for process improvements. Audit HR Advisors, identify growth opportunities, and provide constructive feedback to enhance domain expertise. Conduct User Acceptance Testing (UAT) on new Workday module releases and share insights promptly. Support and organize employee data, ensuring timely updates and accuracy. Foster positive employee relations by ensuring employees have the necessary support throughout their lifecycle and contribute to the teams overall success. What You Bring: Hands-on experience with Workday in modules like Compensation, Recruiting, and Absence. Experience with case management/ticketing tools like Zendesk, SNOW, or Workday Help. Strong communication skills, with the ability to engage effectively with clients, stakeholders, and team members. Problem-solving abilities, with a focus on resolving issues and managing conflicts. Outstanding interpersonal skills, with a passion for delivering a great employee experience. Flexibility to work in night shifts when necessary. What We Offer: Hybrid & Onsite Working Options: Flexibility to work from home or at the office. Dynamic & Collaborative Work Environment: Be a part of a forward-thinking team focused on continuous improvement. Career Growth & Development: Gain hands-on experience with leading HR systems, and be a part of a global HR services network. Comprehensive Benefits Package: Enjoy a competitive salary, healthcare benefits, and other perks. Education and Experience: Graduate or Masters degree in Human Resources or equivalent. 2-5 years of experience in Hire to Retire HR processes. Contact on - 9136520859 Name- HR Executive Manish Email- manish@careerguideline.co.in

Position: Manager Reporting To: Sr Manager / DGM Designations Reporting To This Role: Asst.Managers & Lead Data Analysts Department: Business Intelligence Profile Description: This role of a Portfolio Leader would be to lead a team of BI Professional and help transform information & data into insights and thereby enable data based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management. Key Responsibilities: Process: Monitor the SLAs and update the stakeholders proactively on the trends Responsible for identifying gaps in the metrics defined by the team and identifying trends within data sets Identifying cash escalations / Global issues and resolving them with the Operations and Client to accelerate cash. Identify new use cases for statistical modeling and Automations Responsible for client & C suite facing reports & metrics to drill down analysis and automation Identify Key Improvement Area providing domain specific updates and Monitor current cash trend and forecast cash using business intelligence tools Manage all reporting activities for all key business metrics for internal and external customers ensure delivery of accurate reports on time every time Provide deep dive data analysis and insights on sub optimal performance on key RCM metrics Manage ad hoc requests for RCM and enterprise level metrics analysis and reports from leadership and operational stakeholders Engage in new transitions to set up seamless reporting systems People: Support and Improve Performance through tracking, feedback and Coaching Accountable to check attrition within the team through timely identification and retention of probable exits in the team Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms Ensuring a Learning culture through 100% Training program coverage for members in the Team. Develop the skills of the BI team through continuous training and skill development workshops Support and manage your teams project priorities, deadlines, and deliverables. Ensure 100% compliance of the BI/MIS team to all applicable compliance requirements Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment Client: Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis and Ad Hocs analysis requests. Engage with client leadership, understand their business requirements and aim to resolve those through data reporting and analytics ex: identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under/over payment reports Manage conflicting priorities and working relationships effectively Client MBR reporting Set-up process KPI reporting systems for new clients Financial: Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement Support small to medium complexity automation of processes in service delivery Qualifications: Graduation in any stream is a must. Post Graduate in Business Administration/Analytics/Engineering OR Statistics would be preferred Role Prerequisites: Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics. A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin) 3 plus years of experience in managing a team of reporting analysts is a must Functional Competencies: Strong inclination towards numbers, excel spreadsheets, formulae, queries would be a must Knowledge across RCM function (Only for Collections) Experience and Knowledge of Project Management would be preferred Certification in statistics and data science would be preferred Excellent Communication Skills Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage Ability to deliver high impact amid complexity, ambiguity and competing priorities Behavioral Competencies: Teamwork Communication Customer Centricity Achievement Orientation Developing Others

SAP, Networking, software, hardware, Audits etc

Front-end design and development based on JavaScript, NodeJS and TypeScript; such as Angular, React, Vue. Design, Develop and consume REST APIs efficiently using Java and Spring boot. Implement robust Object-Oriented Programming (OOP) principles. Leverage multithreading for concurrent programming tasks to optimize application performance. Integrate and work with Kafka Message Bus using the confluent-kafka Python library. Write and maintain high-quality unit tests using JUNIT for thorough test coverage. Build and containerize applications using Docker; and deploy them to Kubernetes clusters with Helm. Collaborate using version control systems like GitLab and contribute to CI/CD pipelines (knowledge of GitLab CI is a plus). Preferred Tools: IDE: VSCode (Visual Studio Code). Key Qualifications: Education: B.E, BTech or Similar Minimum years of relevant Experience: 8 to 17 years You will bring Deep knowledge of microservices architecture and REST API design using Java and Spring boot. Proficiency with containerization and orchestration tools (Docker, Kubernetes, Helm). Exposure to Front-end development frameworks based on JavaScript, NodeJS and TypeScript; such as Angular, React, Vue. Familiarity with software development lifecycle tools and processes, especially in Agile environments. Experience in product development Familiarity with *nix based operating systems. Good to Have: Experience with GitLab CI pipelines. Experience in working with Apache Kafka or Confluent Kafka for message bus integration. Contributions to open-source projects. Exposure to Python and C++ Experience with cloud native architecture and development