979 It Operations Jobs - Page 37

About Us: Nestl Business Services India Pvt Ltd (NBS) is at the heart of the Nestl Group. We provide services in various functions and domains to enable Nestl to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for?talents who are eager to learn, team player, digitally-savvy, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS Location Gurugram Position Summary Represent, Coordinate & manage site IT activitiesby being the IS/IT ambassador at Nestle Business Services India Pvt Ltd. Responsible for maintaining IT operational continuity & put in place Nestle standards, compliance and support users. In depth experience of working in the area of IT performance, portfolio management, IT security and Workforce 360 A Day in Your LifeKey Responsibilities Operational activities - Facilitate day-to-day assistance to the business, through direct contacts and through the resolution of incidents and requests - Execute & lead in collaboration with SAR IT/IT Hub/Zone for ISIT specialized tasks in order to support the local business Management of local servers including backups ensuring secured data management Local Server Support including hardware maintenance Management of Active and Passive Network - Coordination with vendor to ensure all network devices are active including Switches, Access Point for Wi-Fi Connections, Wireless Controller including hardware and application maintenance. - Coordination with vendor to manage end to end Local Area Network in centre - Management of passive networking - design, plan and execution of structured cabling with third-party services in centre - Installation/upgrade of operating system for pcs and laptops - Installation, configuration of printers. Secure printing solutions Management and support for other IT devices and solutions -Meeting rooms management - end to end support including hardware and system maintenance with third-party services - Audio/Visual automation system - end to end support including hardware and system maintenance with third-party services IT Hardware Asset Management - Defining IT hardware asset management processes for centre - End to End life cycle management of IT Hardware including: - Procurement of IT Hardware ensuring timely delivery - SAP Transactions to ensure registration of IT Hardware in SAP & registration/modifications of IT hardware in IT Asset Management tool - Ensuring proper write off with due approval for all IT hardware assets at their end-of-life cycle - Ensuring proper disposal of IT hardware assets after end of their life cycle - Ensuring replacement of IT hardware assets after disposal at the end of their life cycle with new IT hardware assets - IT Hardware maintenance with third-party services ensuring smooth IT operations - Quarterly verification of IT Assets ensuring Global KPI achieved Software Asset Management - Defining Software Asset Management Process for centre - End to end life cycle management for all software locally managed in centre including: - Procurement of Software with proper license agreement -License management ensuring the number of installations should not be greater than number of licenses procured - End user support for software installations (manual installations), configurations and support in different functions like LAB, Sensory etc. - Data management for software/application - Managing Microsoft Licensing allocation, reallocation as required. IT investment (CAPEX) budget & operational budget (OPEX) for Centre - Preparing IT investment (capex) for centre with due approval from Globe Business Solution for NBSI and maintain the same - Preparing IT operational budget (Opex) with internal collaboration in centre and aligned with Globe Business Solution for NBSI IT Maintenance - Ensuring physical security control is correctly applied for IT server room, communication room, switch room and storeroom - Ensuring facility management (fire hydrant, air conditioning, Temperature control etc.) should be proper and maintained as per Globe data centre standard ISIT Security and Compliance - Ensure implementation of IS-IT policy as per Nestl guidelines Project Management & Vendor Management Provide assistance in order to structure delivery of new solutions and enhancements Ensuring vendor contact details, service level agreement and scope of work are defined and in place for all locally managed vendors related to IT What will make you successful: BE/ B Tech - Information Technology with minimum 5 years of experience in relevant areas and should be aware of IT standards. - Business process analysis skills and experience - Knowledge of ISIT process (ITIL) - Project management skills and experience - Fixed Assets Maintenance responsibilities, and audit of the assets related to IT equipment - Personnel Supervision (contractors or other 3rd parties) - Preparation of Investment budgets related to IT equipment - Self Management following defined KPIs/Objectives, and proactively tracking them

The role's primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification bachelors Degree 0-1 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge

FS XSector Specialism Risk Management Level Senior Manager & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisations security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary Join us as a Senior Manager in our Digital Risk Services team, where youll lead the way in tackling the most pressing technology risk challenges faced by our clients. Immerse yourself in cuttingedge fields like cybersecurity, artificial intelligence, and emerging digital risks. Your technical leadership will be instrumental in crafting innovative solutions and driving transformative projects. . s Lead groundbreaking projects in digital risk, focusing on areas such as cybersecurity, AI, Cloud and SDLC, to devise forwardthinking assessment and mitigation strategies. Cultivate and maintain strong client relationships, becoming the trusted advisor for advanced digital risk management solutions. Collaborate with diverse technical teams to design, implement, and refine stateoftheart risk management frameworks using Agile, DevSecOps, and AI risk assessment protocols. Stay at the forefront of industry trends and emerging technologies to deliver profound insights and predictive risk analytics using AI/ML tools. Mentor and inspire your team, fostering an environment of technical brilliance, continuous learning, and innovation. Drive business growth by identifying new opportunities and developing detailed proposals that leverage the latest digital risk technologies. Good to have requirements As below Mandatory Skill Sets Minimum of 10 years in risk advisory with a focus on cybersecurity, AI, and digital risks. Proven track record in managing complex technical projects in a consulting setting. Expertise in regulatory frameworks and industry standards like ISO 27001, NIST, and GDPR. Outstanding technical communication and leadership skills, engaging effectively with senior stakeholders. Preferred Skill Sets AI, Cybersecurity Years of experience required 7+ Years Education Qualification Any graduation/postgraduation Education Degrees/Field of Study required Bachelor Degree, Master Degree Degrees/Field of Study preferred Required Skills Cybersecurity Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Coaching and Feedback, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Influence, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility {+ 24 more} No

FS XSector Specialism Risk & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisations security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary Join us as a Senior Manager in our Digital Risk Services team, where youll lead the way in tackling the most pressing technology risk challenges faced by our clients. Immerse yourself in cuttingedge fields like cybersecurity, artificial intelligence, and emerging digital risks. Your technical leadership will be instrumental in crafting innovative solutions and driving transformative projects. Lead groundbreaking projects in digital risk, focusing on areas such as cybersecurity, AI, Cloud and SDLC, to devise forwardthinking assessment and mitigation strategies. Cultivate and maintain strong client relationships, becoming the trusted advisor for advanced digital risk management solutions. Collaborate with diverse technical teams to design, implement, and refine stateoftheart risk management frameworks using Agile, DevSecOps , and AI risk assessment protocols. Stay at the forefront of industry trends and emerging technologies to deliver profound insights and predictive risk analytics using AI/ML tools. Mentor and inspire your team, fostering an environment of technical brilliance, continuous learning, and innovation. Drive business growth by identifying new opportunities and developing detailed proposals that leverage the latest digital risk technologies. Good to have requirements As below Mandatory Skill Sets Minimum of 10 years in risk advisory with a focus on cybersecurity, AI, and digital risks. Proven track record in managing complex technical projects in a consulting setting. Expertise in regulatory frameworks and industry standards like ISO 27001, NIST, and GDPR. Outstanding technical communication and leadership skills, engaging effectively with senior stakeholders. Preferred Skill Sets AI, Cybersecurity Years of Experience 7 + Years Educational Qualification Any graduation/ postgraduation Education Degrees/Field of Study required Master Degree, Bachelor Degree Degrees/Field of Study preferred Required Skills Data Security Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Coaching and Feedback, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis {+ 21 more} No

As a Zendesk Identity Access Management (IAM) Engineer you will be responsible for designing, configuration, testing, implementation, and maintaining systems and solutions that control access to the organizations resources, sensitive information, and data. The primary goal of this role is to ensure that only authorized individuals have access to these resources, while preventing unauthorized users from gaining entry. What you get to do every day as an IAM Engineer Day to day management and monitoring of Identity management tools and Public Cloud tooling (e.g., MFA, Security Token, OAUTH, AWS, Okta, Atlassian, and BigFix) and maintains appropriate configurations and access policies. Direct experience administering IAM related SaaS applications. Review and lead the gathering of business, functional and technical requirements for establishing an Okta Identity platform. Review updates and new features of Okta and make recommendations for implementation to the environment. Defines and enforces business process strategy, entitlement and access management Manages app integration requests including SSO and User Lifecycle Management Manages IDM environment including all related processes, Access Groups, Service accounts, Sandbox access, API configuration. Proactively identify & resolve IAM lifecycle management related issues Work with stakeholders and other team members to clarify business requirements, remove roadblocks and gain alignment while adhering to internal governance processes while. Works with business partners to gather information and requirements. Defines Scope, and works to identify potential issues / limitations capabilities, recommends solutions and drives work to completion Maintains and reviews existing processes. Works to continuously update and improve end to end processes. Maintains and reviews IAM documentation ensuring all documentation is kept up to date with current Zendesk IAM policies and procedures. Translates requests from Business partners into Jira Stories and Epics What you bring to the role: 1-3 years experience in an IT Operations role or educational equivalent; ideally in CS/IS or holds Bachelors degree. Strong understanding of day to day management of Okta for group and user management, app provisioning tasks, app intake and deprecation, etc. Working knowledge of all main areas of the Okta product including Identity Engine, Universal Directory, and Adaptive MFA. Working knowledge of Cloud Authentication and Access management Services. Possess a solid understanding of identity management and security policy concepts, protocols, and best practices Direct experience administering IAM related SaaS applications. Hands-on experience integrating applications with Okta SSO (SAML, OIDC, SWA, Etc.) Able to effectively present SSO concepts to stakeholders with various levels of technical understanding Working knowledge of Okta Workflows and high level programming concepts is a plus. Works well across geographies/timezones as a member of a global organization. Availability during normal business hours with flexibility based on business requirements, must be able to travel 10% of the time Value & Organizational Skills Excellent verbal and written communication skills Passion for continuous learning and professional growth. Able to make difficult and quick decisions daily with limited supervision and often with competing priorities and varying degrees of urgency. Possess a passion for continuous learning and professional growth. Recognizes and adjusts communication style to account for a diverse global workplace. Highly developed negotiation, facilitation and consensus building skills. Preferred Okta Certified Administrator or higher Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

Transition Manager Role 1 Manage knowledge transition projects to transition services from incumbent vendor or customer team to remote offshore team for Infrastructure support operations engagements 2 Lead and Manage Transition projects on schedule within budgets with high CSAT in line with contractual obligations 3 Facilitate coordination and collaboration between offshore onsiteonshore teams and customer teams 4 Full Ownership for success of each phase in transition projects Responsibilities 1 Transition Manager will be responsible for planning tracking and driving Mindtree and customer transition teams spread across the globe in line with scope commitments 2 Act as the prime interface for senior management and customer for service transition engagement 3 Plan and Coordinate activities for Due diligence exercise to perform scope baselining on schedule 4 Ensure successful service delivery transition of all activities processes workflows technical knowledge technical design and architecture documentation 5 Align customer to follow well defined transition methodology customize approach in line with customer environment 6 Ensure Staffing and skill readiness of Mindtree delivery teams for smooth transition 7 Ensure seamless integration of policies processes and workflow among integrated team of customer and Mindtree 8 Manage risks all risks with mitigation plans that impact budget scope CSAT and schedule of the transition project 9 Set correct expectations on the performance at each phase of transition and use of new or changed services 10 Ensure transfer of goodquality knowledge and information about services and service assets transferring services to and from other service providers 11 Successful decommissioning and discontinuation of services applications or other service components 12 Effective coordination between SMEs technical leads at offshore onsite and customer stakeholders with Excellent reporting and communication to all stakeholders 13 Conducting periodic Project governance meetings among stakeholders to review plan vs progress 14 Preparation and communication of the project planschedules daily weekly monthly status reports as per the schedule 15 Steer daily weekly monthly calls and ad hoc calls when needed 16 Ensure service delivery transition within agreed KPI target SLA measurement with continual improvement and high customer satisfaction 17 Drive proactive escalation process among stakeholders to prevent issues and mitigate risks to quality cost and schedule Required Skills 1 Overall IT Industry experience in IT Infrastructure support environments 2 Ability to see big picture and Understanding of Strategic vision of outsourcing and transition objectives of client 3 Demonstrated track record and 35 years of project management experience in endtoend IT Infrastructure Transformation Migration Upgrade Implementation projects and IT Operations 4 Demonstrated track record and 45 years of experience in Infrastructure support services Transition projects 5 Application support knowledge would be an advantage 6 Should have strong knowledge on supporting Data Centers HCI managing Private Cloud Public Cloud AWS Azure Google Virtualization etc 7 Knowledge of various methodologies for Service knowledge transition 8 Ability to estimate Transition Efforts 9 Ability to prepare and effectively communicate status reports presentations and Schedule trackers using Microsoft Project Plan and Microsoft Excel 10 Ability to lead estimate plan and execute multiple projects simultaneously 11 Experience in managing projects for clients from USAEUUKAPAC geographies 12 International work experience is an advantage 13 Ability to manage projects within Fixed Price Budget Tight Schedules with Excellent Quality 14 Effective Risk Issue constraint management to eliminate and mitigate business impact 15 Customer and internal Stakeholder Management Crisp and unambiguous Status Reporting Articulation and Communication 16 Ability to manage conflict

Location - Hyderabad, India Department - Product R&D Level - Manager Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Change Manager, who will be responsible for overseeing and managing the change management process within the organization. Your role will ensure that changes are effectively planned, communicated, and implemented while minimizing risks and disruptions to business operations. Responsibilities Change Management: Own and manage the overall change management process, ensuring compliance with defined policies and procedures. Evaluate and assess the impact, risk, and readiness of proposed changes. Coordinate the planning, testing, and deployment of changes across teams. Stakeholder Communication: Serve as the central point of communication for change-related initiatives, ensuring transparency and alignment. Collaborate with stakeholders to ensure clear understanding and support for changes. Process Improvement: Continuously improve change management processes and practices in line with industry standards (e.g., ITIL). Identify and implement best practices to streamline change approval workflows. Collaborate with & support the Incident Management team to identify root causes and prevent recurrence of incidents. Monitoring & Reporting: Track and report on the progress and success of change initiatives. Provide detailed post-change evaluations and ensure lessons learned are documented. Risk Management: Identify potential risks associated with changes and develop mitigation strategies. Conduct impact analyses and ensure risk assessments are performed prior to implementation. Training & Support: Provide training and guidance to teams on the change management process. Act as a mentor for team members involved in change-related activities. Shift Time: UK Shift (12PM-9PM) Skills and Experience We don t expect you to be an expert in everything ITIL, however, good all round knowledge of the following is essential: Experience: Proven experience as a Change Manager or in a similar ITIL-based role. Hands-on experience in IT operations, service management, or organisational change initiatives. Technical Skills: Understanding of change management tools (e.g., ServiceNow, Remedy, JIRA, or similar platforms). Understanding of cloud services, networks, and enterprise IT environments. ITIL certification (preferred). Soft Skills: Strong leadership and decision-making abilities. Excellent communication skills, both written and verbal. Ability to manage high-pressure situations with calm and clarity. Effective stakeholder management and collaboration . Desirable: Experience with incident management and problem management processes. Strong understanding of business impact analysis and risk management. Working within a Product Environment. Exposure to ITIL concepts and adoption. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

Location - Hyderabad, India Department - Finance Operations Level - Manager Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Incident Manager, who will be responsible for overseeing the end-to-end lifecycle of incidents to ensure that services are restored as quickly as possible with minimal disruption to the business. You will act as the central point of communication, coordination, and escalation during incidents while adhering to our ITIL framework and operational best practices. Responsibilities Incident Management: Take ownership of major incidents, ensuring prompt identification, resolution, and communication. Lead incident response efforts by assembling the necessary teams and driving resolution within defined SLAs. Ensure timely incident logging, prioritization, and categorization. Coordination & Communication: Serve as the primary point of contact for all stakeholders during an incident, including customers, internal teams, and senior leadership. Provide regular updates and post-incident reports. Process Improvement: Develop, maintain, and improve the incident management process and procedures. Collaborate with & support the Problem Management team to identify root causes and prevent recurrence of incidents. Monitoring & Reporting: Monitor incident trends and identify patterns to improve service reliability. Work with Problem Management to identify top talkers and work with the respective resolver teams to implement improvement initiatives. Generate reports on incident management metrics, including time to resolution, root cause analysis, and SLA adherence. Collaboration: Partner with IT operations, service desk, and other relevant teams to improve incident resolution workflows, processes and reduction in volumes. Drive post-incident reviews (PIRs) and ensure actionable feedback is implemented. Escalation Management: Manage escalation procedures to ensure appropriate stakeholders are involved for rapid resolution. Act as the escalation point for unresolved incidents. Training & Support: Provide training and guidance to teams on the incident management process. Act as a mentor for team members involved in incident-related activities. Skills and Experience We don t expect you to be an expert in everything ITIL, however, good all round knowledge of the following is essential: Experience: Proven experience as an Incident Manager or in a similar ITIL-based role. Hands-on experience in IT operations, service management, or support functions. Technical Skills: Understanding of incident tracking tools (e.g., ServiceNow, JIRA, ZenDesk or similar platforms). Understanding of cloud services, networks, and enterprise IT environments. Providing reporting and management information through tooling. ITIL certification (preferred). Soft Skills: Strong leadership and decision-making abilities. Excellent communication skills, both written and verbal. Ability to manage high-pressure situations with calm and clarity. Effective stakeholder management and collaboration. Analytical Thinking. Attention to Detail. Collaboration. Process Improvement. Leadership and Influence. Desirable: Experience with change management and problem management processes. Strong understanding of business impact analysis and risk management. Working within a Product Environment. Exposure to ITIL concepts and adoption. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

DevOps with 6-8 years of experience to drive automation, infrastructure management, and CI/CD implementation. Azure Experience. The ideal candidate will have expertise in cloud platforms, containerisation, and monitoring tools, ensuring high availability, scalability, and security.The purpose of this role is to provide technical guidance and suggest improvements in development processes. Develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Key Responsibilities: Design, implement, and manage CI/CD pipelines for application deployment. Automate infrastructure provisioning using Terraform, Ansible, or CloudFormation . Work with cloud platforms like AWS, Azure, or GCP to optimize infrastructure. Manage Kubernetes/Docker environments for scalable application deployment. Implement monitoring, logging, and alerting solutions using Prometheus, Grafana, ELK, or Datadog . Ensure security best practices, including IAM, network security, and vulnerability management . Collaborate with developers to optimize build and deployment processes. Improve system reliability through Site Reliability Engineering (SRE) principles . Automate and streamline IT operations for improved efficiency. Required Skills & Experience: 6-8 years of experience in DevOps, Infrastructure Automation, or SRE . Hands-on expertise in CI/CD tools like Jenkins, GitLab CI/CD, or CircleCI . Strong experience in Docker, Kubernetes, Helm charts for container orchestration. Deep knowledge of Azure required, AWS or Google Cloud infrastructure services. Experience with Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation . Knowledge of scripting/programming languages such as Python, Bash, or Go . Strong understanding of networking, load balancing, and security best practices . Experience in log management and monitoring (e.g., ELK, Splunk, Prometheus, Grafana). Exposure to incident response and disaster recovery strategies . Additional responsibilities: Participates in the entire software development cycle - requirements analysis, design and development, unit testing and documentation Responsible for long-term code reusability and stability Proactively identifies security, usability etc. issues and formulates strategies to resolve them Works independently, without guidance, with broader overview on the project Takes ownership for the delivery of complex application features and resolves key technical issues related to the assigned project Complies with estimation process and is responsible for accurate personal estimates Develops required software features, achieving timely and quality delivery Delivers trainings and participates in knowledge sharing Mentors new software engineers in the team Integrates new technologies Understands and follows the release processes in the company Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent

Job Summary: The IT Director of Site Reliability Engineering (SRE) and Problem Management is visionary engineering leader responsible for ensuring the reliability, availability, and performance of the organization's IT systems and services. This role involves leading the SRE function through matrixed cross-functional teams, managing problem resolution processes, and implementing strategies to prevent and mitigate incidents, ensuring seamless operations and continuous improvement. Key Responsibilities: Leadership and Team Management: In partnership with the technical Directors, lead and mentor a matrixed team of Engineers, fostering a culture of excellence and continuous improvement. Lead the SRE and Problem Management capabilities, driving cross-functional initiatives to achieve operational excellence and optimizing processes and systems to enhance efficiency and effectiveness. Site Reliability Engineering: Develop and implement SRE practices to ensure high availability, scalability, and performance of IT systems and services. Oversee the monitoring and observability of IT infrastructure, ensuring comprehensive visibility into system health and performance. Implement automation and tooling to improve reliability and reduce manual intervention. Ensure redundancy and failover mechanisms are in place to maintain service continuity during disruptions. Problem Management: Lead efforts in identifying, analyzing, and resolving IT problems, ensuring root causes are addressed to prevent recurrence. Partner with the IT Operations leader to input and enhance the incident response protocols, ensuring swift and effective resolution of IT incidents to minimize impact on operations. Implement and manage problem management processes, including post-incident reviews and continuous improvement initiatives. Strategic and Operational Planning: Develop and implement strategies aligned with the organization's objectives, ensuring resilience and performance. Lead and manage change initiatives, ensuring successful execution and adoption of new processes, technologies, and strategies. Business Continuity Planning (BCP): Develop and maintain comprehensive BCP and recovery procedures to ensure organizational resilience during emergencies and structure recovery plans are followed. Conduct regular testing and drills to validate the effectiveness of technology redundancy, failover mechanisms, and BCP plans to ensure readiness. Vendor and IT Compliance Management: Partner with the IT Operations leader to maintain effective relationships with external vendors and service providers, ensuring service performance, redundancy, and compliance is in line with expectations. Drive problem management initiatives with vendors to ensure root causes are properly addressed and testing is conducted to prevent recurrence. Performance and Innovation: Implement and monitor key performance indicators (KPIs) to assess the effectiveness of SRE and problem management operations and drive continuous improvement. Stay abreast of emerging technologies and industry trends, recommending and implementing innovations to enhance IT resilience and operations. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred. Experience: Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role focused on SRE and problem management. Skills: Strong leadership and management skills, excellent communication and interpersonal abilities, strategic thinking, and problem-solving skills. Technical Expertise: In-depth knowledge of SRE practices, IT infrastructure, network management, telecom, cybersecurity, and cloud computing. Certifications: Relevant certifications such as ITIL, PMP, CISSP, or equivalent are highly desirable. Personal Attributes: Leadership: Demonstrated ability to lead and inspire a global engineering team. Adaptability: Ability to thrive in a fast-paced, dynamic environment. Integrity: High ethical standards and commitment to confidentiality. Innovation: Creative problem-solver, driven by a passion for technology and dedication to outstanding service.

Job Summary: The Senior Director of IT Operations is a passionate and detailed customer-centric leader responsible for overseeing the day-to-day operations of the IT environment, ensuring operational and executional excellence through efficient and effective delivery of IT operational services. This role involves strategic planning, managing IT infrastructure, and leading teams of professionals to maintain high standards of IT performance, security, and reliability. Key Responsibilities: Leadership and Team Development: Lead, mentor, and develop teams of IT professionals, championing a culture of continuous improvement, innovation, and operational excellence. Lead cross-functional teams across boundaries, fostering collaboration between technology teams, business units, and external vendors, establishing and promoting shared accountability for outcomes. Ensure clarity in roles, responsibilities, and deliverables for all team members, fostering a high-performance culture, encouraging professional growth, and team development. Strategic Planning and Stakeholder Management: Develop and implement IT operational strategies aligned with the organization's objectives, ensuring scalability and sustainability. Build and maintain strong relationships with stakeholders at all levels, including team members, senior leadership, and external partners, facilitating effective communication channels to ensure stakeholder alignment and expectations management. Serve as a trusted advisor to business leaders, providing insights and updates on operational health, risks, and outcomes. Operational Management: Oversee the support, maintenance, and management of IT infrastructure, including servers, telecom, networks, and data centers, ensuring optimal performance and uptime. Implement Observability best practices to ensure comprehensive visibility into system performance and health for proactive awareness of real-time events. Develop and oversee Incident Response protocols, ensuring swift and effective triage and resolution of IT incidents to minimize impact on operations. Drive and manage Change initiatives, ensuring successful execution of changes and adoption of new processes and strategies. Partner with the ITSM and SRE leaders to enhance problem management processes, identifying, analyzing, and resolving IT problems, ensuring root causes are tracked and addressed to prevent recurrence. Vendor Management: Establish and maintain relationships with external vendors and service providers, managing vendors and ensuring service level agreements (SLAs) are met. Implement vendor governance practices, ensuring regular strategic, management, and operational reviews are performed for mutual alignment. Continuous Improvement: Performance Management: Implement and monitor key performance indicators (KPIs) to assess the effectiveness of IT operations and drive continuous improvement. Operational Excellence: Drive initiatives to achieve operational excellence, optimizing processes and automations to enhance efficiency and effectiveness. IT Compliance and Security: Risk and Compliance: Ensure the organization's IT systems are secure and compliant with regulations and standards, identify and mitigate IT risks. Security: Implement robust information security practices, maintaining best practices for patching and vulnerability management. Innovation: Innovation: Stay abreast of IT operational best practices and industry trends, recommending and implementing innovations across people, process, and technology, to enhance and continuously improve IT operations. Automation: Provide strategic guidance and implement plans to improve creative processes, boost productivity, and drive efficiency through automation tools. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred. Experience: Minimum of 15 years of experience in IT operations, with at least 5 years in a senior leadership/director role. Skills: Strong leadership and management skills, excellent communication and interpersonal abilities, strategic thinking, and problem-solving skills. Technical Expertise: In-depth knowledge of IT infrastructure, network management, telecom/CCaaS management, and cybersecurity. Certifications: Relevant certifications such as ITIL, PMP, CISSP, or equivalent are highly desirable. Personal Attributes: Leadership: Demonstrated ability to lead and inspire a team. Adaptability: Ability to thrive in a fast-paced, dynamic environment. Integrity: High ethical standards and commitment to confidentiality. Innovation: Creative thinker with a passion for technology and running 24x7 operations.

Job Title: Nexthink Digital Employee Experience (DEX) Data Analyst Job Description: We are seeking a skilled Nexthink Data Analyst to join our team. The ideal candidate will have a strong understanding of the Nexthink Digital Employee Experience (DEX) platform and its functionalities, including dashboards, investigations, and campaigns. The role involves designing and customizing dashboards and reports, performing data analysis to generate actionable insights, and collaborating with IT & Business teams to further the maturity & usage of Nexthink inside R1 RCM. Key Responsibilities: Data Analysis and Insights: Use NQL (Nexthink Query Language) to create and run queries that analyze device and user performance metrics. Generate reports and visualizations to identify trends, anomalies, and opportunities for IT optimization. Analyze DEX scores, application performance, and system stability to provide actionable recommendations. Ability to create custom scripts for remote actions (e.g., PowerShell, Python, Batch) Monitoring and Troubleshooting: Configure and monitor Nexthink alerts, dashboards, and investigations to proactively identify IT issues. Investigate root causes of device and application performance issues, working closely with IT support teams. Collaborate with teams to resolve issues related to network connectivity, application reliability, and resource utilization. Reporting and Visualization: Develop dashboards and reports using Power BI or other tools to share insights with IT and business stakeholders. Provide regular updates on key metrics such as device performance, user satisfaction, and compliance Build and maintain visualizations that clearly communicate IT performance trends and impacts. Collaboration and Support: Work with IT and business teams to align Nexthink analysis with organizational goals. Assist in training end-users and IT teams on using Nexthink effectively for troubleshooting and monitoring. Partner with senior engineers to provide data insights that support larger IT initiatives and strategies. Optimization and Continuous Improvement: Regularly review and refine Nexthink monitors and dashboards to improve performance tracking. Analyze data to identify opportunities to enhance device reliability, application performance, and user experience. Support compliance efforts by providing detailed reports for audits and investigations. Experience Requirements: 3-5 + years of experience in IT analytics, reporting, or similar roles. Experience working in IT operations, service desk, or end-user computing environments is a plus. Demonstrated success in delivering dashboards or visualizations that drove key decisions or improved business outcomes. Hands-on experience with Nexthink or comparable digital employee experience platforms is a plus. Education and Certification: Certifications in Nexthink or other data visualization/analytics tools are advantageous. Familiarity with ITIL or IT service management frameworks. Understanding of digital employee experience concepts. Soft Skills: Strong problem-solving skills and attention to detail. Adaptability to work in fast-paced environments and manage multiple tasks. Collaborative mindset to work with technical and business t

Lead and mentor a team of IT engineers in the design, implementation, and support of IT infrastructure and systems. Oversee the development of system architectures, ensuring alignment with business objectives and scalability requirements. Develop, test, and deploy complex IT solutions, ensuring high availability, reliability, and performance. Collaborate with other departments to identify technical requirements and implement solutions. Manage the day-to-day operations of IT systems, ensuring minimal downtime and optimal performance. Provide leadership in troubleshooting, resolving complex technical issues, and implementing improvements. Oversee the implementation of security best practices and disaster recovery strategies. Stay up-to-date with emerging technologies and industry trends, recommending new tools and practices as needed. Lead efforts to automate processes, improve system performance, and reduce operational costs. Develop documentation and training materials to facilitate knowledge sharing and system usage across the organization.

We are seeking an experienced IT Head to lead and manage our E-commerce IT teams , ensuring the successful delivery of projects, seamless collaboration between departments, and the overall efficiency of our IT infrastructure. The ideal candidate will have a strong technical foundation, exceptional leadership skills, and expertise in project management to drive innovation and operational excellence across multiple teams, including .NET Development, PHP Development, Web Design & UI/UX Design, and System Administration . Key Responsibilities: IT Leadership & Strategy Define and implement the overall IT strategy to align with the companys business goals. Stay updated with the latest technologies, frameworks, and E-commerce trends to drive continuous improvement. Develop IT policies, best practices, and technology roadmaps to enhance operational efficiency. Ensure scalability, security, and high availability of IT systems to support business growth. Team & Resource Management Oversee and manage multiple teams, including: .NET Development & DB Team PHP Development Team UI/UX & web Designing Team System Administration Team Foster cross-team collaboration, ensuring seamless communication and efficiency. Conduct team training, skill development, and performance evaluations to enhance productivity. Provide leadership, mentorship, and technical guidance to team members. Manage team workloads and ensure timely project completion Project Management & Execution Lead end-to-end project execution, from planning to deployment, ensuring high-quality delivery. Implement Agile, Scrum, or other project management methodologies to streamline development processes. Work closely with stakeholders, product owners, and business units to translate business needs into IT solutions. Define KPIs, monitor progress, and ensure quality control for all development projects. Mitigate risks, troubleshoot issues, and ensure timely resolution of technical challenges. Infrastructure & System Administration Oversee server infrastructure, cloud solutions, DevOps pipelines, backups, and disaster recovery strategies. Ensure high availability, security, and compliance across E-commerce platforms, databases, and IT systems. Optimize and maintain cloud-based hosting environments. Implement and monitor cybersecurity policies, ensuring protection against vulnerabilities. Stakeholder Communication & Reporting Act as the primary liaison between IT teams, senior management, and external partners. Present IT roadmaps, budget plans, and progress reports to leadership teams. Work closely with business heads to align technology with business growth strategies. Identify cost-effective IT solutions and propose budget optimizations. Required Skills: Technical Expertise: Knowledge of .NET Framework, .NET Core, C#, MySQL, MSSQL, JavaScript & PHP . Experience with E-commerce platforms such as Magento, Shopify, and WooCommerce is an added advantage. Hands-on experience in APIs, Web Services, and Microservices Architecture. Familiarity with Web Design & UI/UX design principles, frontend-backend integration, and responsive web development. Familiarity with Cloud Computing and Cybersecurity best practices. Leadership & Management Skills: Proven ability to manage cross-functional IT teams and foster collaboration. Strong decision-making, problem-solving, and critical-thinking abilities. Ability to handle multiple projects, prioritize tasks, and meet deadlines. Experience in hiring, mentoring, and developing IT talent. Project & Process Management: Expertise in Agile, Scrum, Waterfall, or other project management methodologies. Ability to define project timelines, budgets, and resource allocation . Experience: 10-15 years of experience in IT leadership roles, preferably in E-commerce. Proven track record of handling Mid-scale IT projects and multi-functional teams . Preferred a candidate who can join immediately or short notice. How to Apply: Interested candidates should apply directly through this post or send their resume to: arunkumar@astroved.com with their Last drawn and expected CTC and notice period.

Senior IT Manager Experience: 10 - 12 Years Exp Salary : USD 3,555-4,740 / month Preferred Notice Period : Within 30 Days Shift : 1:30PM to 10:30PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time, 12 Months (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Cloud Technologies, CyberSecurity, Infrastructure, IT operations, Networking, Linux, Security Good to have skills : CI/CD, DevOps methodologies, ITIL Framework SoftSolutions! SRL (One of Uplers' Clients) is Looking for: Senior IT Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Senior IT Manager (Remote) SoftSolutions is a leading Italian company specializing in developing software solutions for regulated financial markets. Since 1997, we have supported major banks in optimizing bond issuance processes and trading fixed-income instruments. With our headquarters in Italy and collaborators across the globe, we stand out for our ability to innovate with cutting-edge technologies like nexRates, XTAuctions, and BestX:FI-A. Thanks to the quality of our solutions, we are the trusted partner of investment banks and global financial institutions. We are actively seeking a Senior IT Manager to join our team, with the potential to grow into the Head of IT role. This is a unique opportunity for a strategic and hands-on IT leader to drive our technology vision, optimize IT operations, and support business growth. Key Responsibilities: Lead and oversee the IT department, ensuring efficiency, security, and alignment with business objectives. Define and implement IT strategies, ensuring scalability, security, and cost-effectiveness. ¢ Improve IT service delivery, monitoring key metrics and optimizing performance. ¢ Ensure compliance with best practices, security policies, and industry standards. ¢ Drive automation, process optimization, and modern IT methodologies. ¢ Mentor IT team members, fostering a culture of accountability and innovation. ¢ Collaborate with other departments to ensure IT solutions support business needs. ¢ Own IT infrastructure, system reliability, and incident response processes. ¢ Evaluate, select, and manage external vendors and technology partners. ¢ Act as CISO deputy. ¢ Establish and maintain cybersecurity governance, incident response protocols, and IT security policies. ¢ Conduct security audits, vulnerability assessments, and compliance reviews (ISO 27001, GDPR, NIST, SOC2). ¢ Oversee identity and access management (IAM), network security, and endpoint protection strategies. ¢ Ensure security awareness across the organization through training and policy enforcement. Required Skills & Experience: ¢ 10+ years of IT experience, with at least 5 years in a senior IT leadership role. ¢ Demonstrate your proven track record in driving cost reduction and enhancing operational efficiency, ensuring that IT initiatives consistently align with overall business objectives. ¢ Strong background in IT operations, infrastructure, security, and cloud technologies. ¢ Hands-on experience with networking, security, virtualization, and automation. ¢ Expertise in Linux and Windows environments, Active Directory, VPNs, and remote access solutions. ¢ CISO-level experience in designing, implementing, and revising security policies, controls, and procedures. ¢ Deep understanding of enterprise software architecture, system integration, and DevOps methodologies. ¢ Knowledge of cybersecurity frameworks (ISO 27001, NIST, CIS, GDPR) and experience with regulatory compliance. ¢ Proven ability to lead security audits, risk assessments, and compliance initiatives. ¢ Strong leadership, decision-making, and people management skills. ¢ Excellent problem-solving skills and the ability to work under pressure. ¢ Experience working in remote, distributed teams, managing IT operations across multiple locations. Nice-to-Have Skills: ¢ Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid cloud setups. ¢ Experience with ITIL, Agile, and DevSecOps practices. ¢ Understanding of software development processes, CI/CD, and infrastructure as code (IaC). ¢ Prior experience in a regulated industry (finance, healthcare, etc.). Soft Skills: ¢ Strategic thinker with a business-oriented approach to IT and security. ¢ Strong communication skills, able to bridge technical and non-technical stakeholders. ¢ Adaptability in a fast-paced, evolving environment. ¢ Passion for continuous improvement and emerging technologies. This role is fully remote, requiring high autonomy and self-motivation. The candidate should be ready to take on increasing leadership responsibilities, with the potential to step into the Head of IT role in the future. If you want to work with a motivated and exciting team, apply for this position! How to Apply: Qualification for the job is a three-step process: 1) Please fill out the attached questionnaire (name-surname Questions to IT applicant.docx). It consists of 10 questions that explore your technical experience 2)If the responses are good, we'll have a max 30 min Zoom to discuss details and provide you additional information. 3) last round with CEO and COO How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: For more than 20 years the company has been delivering powerful, robust, and scalable fixed income trading technology to the largest and most forward-thinking trading institutions in the UK, Europe and the world. Our fixed income trading solutions have stood the test of time helping clients to navigate challenging market conditions with confidence, thrive in an ever-changing regulatory environment and gain a commercial and trading competitive edge. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. Job Summary The IT Service Desk Support Specialist supports Polaris s worldwide IT operations, providing first-line support to Polaris users with exceptional and professional customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member. Essential Duties & Responsibilities: Provide clear, concise customer service in phone-based, verbal communication, and written, email communication in English Troubleshoot, diagnose, and resolve issues following standard operating procedures and using knowledge support tools Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (KB) articles Collaborate effectively with other service desk team members located across the globe Deliver support of Windows-based operating systems and Microsoft Office applications as well as other out-of-the-box and developed software packages Administration of Account Management activities within Active Directory, IBMi, and other systems Proactively and reactively support critical systems through monitoring and responding to alerts on the IBMi platform Meet all defined SLAs and KPIs to ensure the quality of resolution and customer satisfaction Skills, Knowledge & Education: 4 years technical degree or equivalent experience required. Self-motivated, with the ability to work independently and/or collaboratively with remote peers required Excellent communication and customer service skills required General or intermediate knowledge of Windows 10 & 11 required Intermediate experience with Windows-based applications such as the Microsoft Office suite required 2+ years of experience working in a corporate service desk setting preferred General understanding of large computing systems such as IBMi (AS400) preferred Previous experience supporting a manufacturing environment preferred Experience using ServiceNow or similar issue-tracking systems preferred Availability to work night shifts Working Conditions: Standard office environment 24/7 rotational shift working. #LI-BO1 We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today! About Polaris India As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. Polaris India Private Limited is one of the Polaris group subsidiary companies incorporated on 18th Feb 2011. We launched our flagship products including All-Terrain Vehicles (ATVs), Polaris RANGER: RZR side - by - side and Snowmobiles in India in August 2011. Through our selected product range, we are creating a whole new culture of Off-Road adventure in India. Polaris India has a strong network of 10 dealerships and state of the art Polaris Experience Zones (Off-Road Tracks) to take the off-road riding culture way ahead. We are committed to creating a dynamic work environment where talent thrives, and bold ideas come to life. Join Polaris India, where passion meets innovation! We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. www.polaris.com How We Hire Polaris India Private Limited is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions, or privileges of employment on account of race, age, color, sex, national origin, physical or mental disability, or religion or otherwise as may be prohibited by law.

An IT Head in a bank is responsible for leading and managing the bank's technology functions, and see processes are aligned with the bank's strategic and objectives.This role also involves ensuring compliance ,security and taking care of Data center.

The SOX Compliance Specialist will support the planning, execution, and tracking of SOX assessments across different environments. This role includes working closely with auditors to ensure audit requirements are met efficiently and on schedule. The specialist will collaborate with application managers and key stakeholders to gather evidence, identify gaps, and ensure SOX compliance. They will help evaluate and document SOX controls for systems, processes, and infrastructure, conducting regular compliance assessments. Additionally, the specialist will assist in identifying control deficiencies and collaborate with technical teams to resolve them. Job Description Major Accountabilities Actively contribute to professional and reliable technology delivery for business systems, platforms, and processes for business domain/function(s) in scope. Actively contribute to on time, within budget, compliant, secure, and quality delivery of portfolio/ respective engagements. Effectively engage with the chosen SI Partner(s) and collaboratively strive to deliver business value. Contribute enterprise grade and state of the art Solution Design and Architecture with maximizing reusability, configurability and scalability. Ensure top class and state of the art engineering delivery, code management, automation and strive for highest efficiency. Run efficient DevSecOps for platforms, products, or systems ensuring availability and optimal performance in line with the specific role. Follow industry trends and emerging practices to drive agility, speed, efficiency, and effectiveness. Ensure the overall user experience is taken into account when designing deploying new solutions and services. Ensure adherence to Security and Compliance policies and procedures as well as with other Novartis guidelines and standards. Additional Specifications Access Management: Responsible for providing Governance over access management process of various infrastructure services. Able to ensure that Access Management Process is followed in line Information Management Framework and IAM Policies defined by Novartis. Represent Infrastructure Services in Audits like SOX and guide communication in right direction. Able to perform internal audits in order to identify compliance issues in the process and collaborate with teams to identify appropriate action plan for their remediation. Discussion with other Technology / Customer Function to resolve Access Related problems or escalation from Process Perspective. Should have good collaboration skills, be bold and should be able to challenge status quo within the organization. Should have understanding of Access Management concepts and terminologies. Vulnerability and Security Configuration Management: Should be able to monitor and govern Vulnerability and Security Configuration Management across infrastructure services. Monitor and analyze Security KPI s associated with the process and able to address issues which are impacting the KPi s with respective teams Able to identify Novartis VM and SC Process gaps impacting infrastructure and able to address them with appropriate external teams. Ensuring that Infrastructure teams are meeting the timelines for remediation and address any concerns that might impact the KPI s Key Performance Indicators (KPIs) Delivery on agreed KPIs including business impact. Launch of innovative technology solutions across Novartis at scale. Business impact and value generated from TT solutions. Adoption and development of Agile, Productization and DevSecOps practices. Operations stability and effective risk management. Feedback on customer experience. Ideal Background Education & Qualifications Languages English Experiences Industry/ Business Exposure Project Management Working in multinational context and across countries Competencies 2/3 Applied Business Insights Managing Change Organizational Savvy Stakeholder Engagement Technical / Functional Skills & Knowledge Consulting IT Governance Infrastructure Management Strategic thinking and planning Skills Desired Communication Skills, Compliance Management, Data Analysis, IT Infrastructures, IT Operations, IT Service Management, Performance Management, Problem-Solving Skills, Quality Assurance, Risk Management, System Integration, Vendor Management

Work profile: Plant IT Operations (Pharma and Biotech) Job Location: Bangalore Qualification: Diploma or Degree in Engineering Experience: 7-10 years (L2) Duration : 1 year contract Role & responsibilities: Installation of OS and application-level critical updates, Service packs, and security patches on workstations. Performance monitoring of all Servers, Desktops, and Networking devices. Installation and troubleshooting of operating systems and software, ensuring efficient deployment and resolution of issues. Applying the OS patches and upgraded administrative tools, maintaining the latest system updates and utilities for optimal performance and security. Remote support to end-users for enterprise-level applications, addressing technical issues and maintaining operational continuity. Configuration of software, peripheral devices, and upgradation and troubleshooting for enterprise applications hosted on Windows servers. Capable to handle GxP and non-GxP incidents and tickets related to backups, file management, user management, and security within SLA, and hardware and software maintenance to improve network performance and reduced downtime. Coordination with cross functional team for requirement gathering, review and finalizing technical specifications for IT infrastructure systems. Basic understanding business requirements from users. System administration for GxP application users and project Creation/Disable/modification records. Maintain the disaster recovery plan and backup. Should have good knowledge of QMS process include handling investigations, Change controls and deviations. Backup and Restoration for GxP Systems for Laboratory and Mfg. systems. Should be capable to Coordinate with external engineers/vendors of QC and ensure the services of equipment and applications. Provide technical and functional support to the teams, maintaining the team and giving support to end users for day-to-day activities along with reviewing team Daily reports weekly reports, and Monthly reports and preparing necessary documents. Configuring and troubleshooting of the Network and printers, Configuring and troubleshooting of LAN on Windows platforms. Installation and troubleshooting of Desktops and Workstations.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Event Manager is responsible for managing and optimizing event monitoring processes, focusing on alert tuning and correlation to enhance the efficiency and effectiveness of IT operations. This role plays a key part in ensuring that alerts are actionable, reducing noise, and improving response times. The Event Manager collaborates closely with IT teams, clients, and stakeholders to refine monitoring strategies and ensure alignment with business priorities. The ideal candidate has a strong background in IT event management, monitoring tools, and automation, with a keen focus on continuous improvement to drive operational excellence. Responsibilities: Strategic Planning Develop and implement strategies for alert tuning and event correlation to monitor new technologies, improve monitoring effectiveness and reduce unnecessary noise. Collaborate with clients to understand business requirements and ensure event management aligns with operational goals. Continuously evaluate and refine event management processes to improve response times and incident resolution. Optimization and Analysis Analyze client environments and monitoring data to identify patterns, redundancies, and inefficiencies in alerts. Optimize alert thresholds, rules, and correlation logic to ensure alerts are actionable and relevant. Partner with clients and internal teams to implement best practices for event management and monitoring. Leverage automation to improve event correlation and reduce manual intervention. Collaboration and Communication Work closely with IT service delivery teams to ensure proper integration and alignment of event management processes with broader IT operations. Act as a liaison between clients, monitoring teams, and leadership to communicate event management improvements and outcomes. Provide recommendations and updates to stakeholders on event optimization initiatives and their impact on service delivery. Operational Excellence Oversee the configuration and maintenance of monitoring tools to ensure optimal performance and alignment with client needs. Ensure adherence to ITIL principles and other relevant frameworks in event management processes. Develop and maintain documentation for event management workflows, alert tuning processes, and correlation strategies. Track and report on event management performance metrics, including alert volumes, false positives, and response times. Training and Enablement Provide training and guidance to internal teams and clients on event management best practices, tools, and processes. Foster a culture of continuous improvement and learning within the event management function. Desired Skills and Experience: 5+ years of experience in IT operations, event management, or monitoring systems, with a focus on optimizing alerts and event correlation. Strong understanding of monitoring tools, with experience in Elastic, LogicMonitor, or ServiceNow preferred . Experience with alert tuning, event correlation, and automation to optimize IT operations. Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management). Strong analytical skills, with the ability to assess data and identify opportunities for improvement. Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams. Experience with scripting or automation frameworks (e.g., Python, PowerShell) is a plus. Organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. A proactive mindset focused on problem-solving and driving continuous improvement. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Responsibilities Serve asapoint of contact for users seeking technical assistance, both in-person as well as remotely Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users Escalate unresolved issues to the appropriate level of the IT Operations team Properly record incident actions and follow-up details into the IT ticketing system Provide troubleshooting and technical support for Windows and macOS laptops Provide troubleshooting and technical support forMicrosoft 365desktop and web applications Provide troubleshooting and technical support for cloud applications andproductivity tools Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc. Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team Assist with the creation of user accounts and setting up new users Assist with password resets, multi-factor authentication, and user account management Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides Qualificiations Must have experience with AI/ML or hold a certification related to AI. 12+ years in a desktop supportand leadership role. Proficient technical support skills withMicrosoft365,laptophardware(Windows 10, macOS)iOS and Android devices Experience with ServiceNow or JIRA. Prior exposure to remote support tools such as Bomgar Experience with Mobile Device Managementtools, such asIntune,and endpoint security tools, such as Carbon Black Capable of supporting VOIP, teleconferencing systems, andcommunications tools such asWebexor Microsoft Teams Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.) Technical troubleshooting and problem-solving capabilities Organized and able to shift tasks as priorities evolve Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Education Bachelors Degree Technical Certifications encouraged (Comp TIA A+, MCSE, etc.) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Infrastructure As Code (IaC) Good to have skills : Microsoft Azure Architecture, Google Cloud Platform Administration Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are not only functional but also optimized for performance and scalability. Your role will require you to stay updated with the latest technologies and methodologies to effectively manage the application lifecycle and deliver high-quality solutions. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate knowledge sharing sessions to enhance team capabilities. Monitor project progress and ensure alignment with business objectives. Strong leadership of a team of cloud engineers in India, building and growing the team and interfacing with adjacent teams in India and abroad Operate and monitor GCP and Azure cloud platforms from an automation, availability, security and performance aspect Provide support to cloud platform users in the Product IT teams Process requests / Jira tickets handed in by Product IT teams Drive automation of operations of the cloud platform in collaboration with other cloud platform teams Work closely with Information Security, Enterprise Architecture, Cloud Platform Engineering, and Emergency Response teams Advise the different Product IT teams within DBG with deep technical know-how in their efforts of securing cloud workloads Professional & Technical Skills: Must To Have Skills: Proficiency in Infrastructure As Code (IaC). Good To Have Skills: Experience with Microsoft Azure Architecture, Google Cloud Platform Administration. Strong understanding of cloud infrastructure management. Experience with automation tools and frameworks. Familiarity with version control systems and CI/CD pipelines. At least five years' experience in a management capacity incl. team lead capability 3 years experience in complex IT Operations and IT service management 5 years work experience in cloud computing with experience regarding GCP and Azure 3 years work experience in the area of information security concepts and tools, container technologies, Infrastructure-as-Code, and scripting Additional Information: The candidate should have minimum 5 years of experience in Infrastructure As Code (IaC). This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Location: Pune Job Summary: Experience in handling IT Audits like PCI DSS, ISO, HIPPA Resolve problems reported by the end-user Define network policies and procedures and guidelines. Cloud Security and Cloud Monitoring. Job Description: JD for Server and Network administrator (Deputy Manager) Microsoft Active Directory in the enterprise, including creating bulk user accounts, deleting and modifying user accounts, setting up e-mail. FortiGate Firewall Management Ensure network security and connectivity Define network policies and procedures and guidelines. Perform routine network startup and shutdown procedures, and maintain control records Hands-on experience in networking, routing, and switching Re-installation of Windows Servers in the event of system crash/failures Periodic health check of the systems, troubleshooting problems, analyzing and implementing rectification measures Implementation and maintenance of standard operating procedures for maintenance of the infrastructure Resolve problems reported by the end-user. VLANs, TCP/IP, DHCP, DNS Experience in handling IT Audits like PCI DSS, ISO, HIPPA Managing Antivirus in an enterprise like Trend Micro Support and administer third-party applications Microsoft SQL knowledge Compile monthly reports for the IT Manager Execute duties in accordance with ITIL framework guidelines Log calls with external providers where and when necessary Make recommendations to the IT Manager on budget items Make recommendations to the IT Manager for improving systems and processes Stay abreast of latest technology and work with IT Manager on potential upgrades Perform and support other tasks as identified by the Technology Manager In depth understanding of technology systems in the enterprise Virtual clustering and troubleshooting experience with Hyper-V and VMware Excellent business continuity and disaster recovery methodologies and practice PowerShell scripts and commands to automate certain tasks and to change settings in bulk managing Preferred candidate profile

Edelweiss Global Markets is looking for Associate - Risk to join our dynamic team and embark on a rewarding career journey Risk Identification: Identify and analyze potential risks that could affect the organization's objectives, including operational, financial, strategic, regulatory, and reputational risks Risk Assessment: Evaluate the likelihood and potential impact of identified risks, using various methodologies such as risk matrices, quantitative analysis, and scenario planning Risk Mitigation: Develop and implement risk mitigation strategies and control measures to minimize or eliminate risks This may involve collaborating with different departments to implement risk management practices and procedures Risk Monitoring: Continuously monitor and assess risks to ensure that risk management strategies remain effective Regularly review and update risk registers, conduct risk assessments, and track risk indicators Compliance and Regulations: Stay updated on relevant laws, regulations, and industry best practices to ensure the organization's risk management practices are in line with legal and regulatory requirements Insurance and Contracts: Collaborate with insurance brokers and legal teams to assess insurance needs, negotiate contracts, and ensure adequate coverage for identified risks Reporting and Communication: Prepare and present comprehensive risk reports to senior management, board of directors, and other stakeholders Communicate risk-related information effectively and provide recommendations for risk mitigation Risk Culture and Training: Promote a risk-aware culture within the organization by conducting risk awareness training, workshops, and seminars Educate employees on risk management principles and best practices Qualifications:Education: A bachelor's or master's degree in risk management, business administration, finance, or a related field is often required Relevant certifications such as Certified Risk Manager (CRM) or Certified in Risk and Information Systems Control (CRISC) may be advantageous Industry Knowledge: A strong understanding of the organization's industry, including its operations, regulatory environment, and specific risks, is essential Analytical Skills: Ability to analyze complex data, identify patterns, and evaluate risks using quantitative and qualitative methods Problem-solving and Decision-making: Strong critical thinking skills to identify potential risks, develop appropriate risk management strategies, and make informed decisions Communication and Interpersonal Skills: Excellent communication skills to convey complex risk concepts to non-technical stakeholders and collaborate effectively with individuals across different levels of the organization Attention to Detail: Strong attention to detail to ensure accuracy in risk assessment and documentation Adaptability and Resilience: The ability to work in a fast-paced and dynamic environment, adapt to changing priorities, and handle multiple tasks simultaneously Ethical Conduct: Maintain high ethical standards and integrity while dealing with sensitive and confidential information

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, No Technology Specialty Minimum 0-2 year(s) of experience is required Educational Qualification : aBachelors degreebGood to have ITIL technical certification Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of IT operations and support. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Mumbai office. Qualification aBachelors degreebGood to have ITIL technical certification