979 It Operations Jobs - Page 35

The role s primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification Bachelor s Degree 0-1 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge . Your benefits: About Allianz Technology DI statement Join us. Let s care for tomorrow. You. IT

":" We are seeking a skilled and forward-thinking DevOps Engineer to join our dynamic team. As a DevOps Engineer, you will work at the intersection of software development and IT operations, automating, monitoring, and optimizing our infrastructure and deployment pipelines. Your primary goal will be to enhance our software delivery processes, ensuring reliable and scalable applications. Responsibilities: Design, implement, and maintain CI/CD pipelines using modern tools. Collaborate with development teams to ensure seamless integration and deployment. Monitor system performance, troubleshoot issues, and ensure high availability. Manage cloud infrastructure using Infrastructure as Code (IaC) tools. Implement robust security practices and conduct regular security audits. Automate repetitive tasks and improve operational efficiency. Implement observability using logging, monitoring, and alerting tools. Ensure disaster recovery and backup strategies are in place. Work with container orchestration platforms like Kubernetes. Foster a DevOps culture within cross-functional teams. Requirements Bachelordegree in Computer Science, Engineering, or a related field. 3+ years of experience in a DevOps, SRE, or related role. Proficiency with CI/CD tools (e.g., Jenkins, GitLab CI/CD, GitHub Actions). Experience with cloud platforms (e.g., AWS, Azure, GCP). Strong knowledge of AWS services (e.g., EC2, S3, Lambda, RDS, ECS, EKS, CloudFormation, CloudWatch, IAM, AWS CodePipeline, and AWS Config). Solid knowledge of containerization and orchestration (e.g., Docker, Kubernetes). Proficient in Infrastructure as Code tools (e.g., Terraform, Pulumi). Strong scripting and automation skills (e.g., Bash, Python, PowerShell). Knowledge of monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack). Experience with configuration management tools (e.g., Ansible, Chef, Puppet). Understanding of networking, security protocols, and cloud security best practices. Excellent collaboration and problem-solving skills. Preferred Qualifications: Certifications in AWS, Kubernetes. Experience with serverless computing. Knowledge of database management and caching solutions

The role s primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification Bachelor s Degree 0-1 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge . Your benefits: About Allianz Technology DI statement Join us. Let s care for tomorrow. You. IT

The role s primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification Bachelor s Degree 1-3 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge . Your benefits: About Allianz Technology DI statement You. IT

The role s primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification Bachelor s Degree 1-3 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge

We are hiring for Technical Delivery Manager: Total Exp : 10 + Years Shift Timing: 24/7 Shift Location : Bangalore : M G Road Notice Period: Immediate Joiners only Interested candidates Please share your updated Resume with : Suneetha.d@truglobal.com Contact No : 9513059942-- Suneetha D Required Min 8 to10 years of hands-on experience as a Technical Delivery Manager: Conduct a comprehensive audit of existing IT infrastructure, network, security, and assets. Identify gaps in current support, monitoring, and IT service capabilities. Define and establish Service Level Agreements (SLAs) tailored to business needs. Lead day-to-day IT operations, ensuring high availability and performance. Ensure IT infrastructure, network, and security align with business objectives. Monitor system health, ensure uptime, and deliver performance reporting aligned with organizational KPIs. Direct incident response, root cause analysis, and the implementation of corrective/preventative actions. Support lifecycle management, patching, compliance (e.g., PCI), and endpoint protection (Defender, Intune). Drive onboarding/offboarding processes, mobile device management, and software license tracking. Plan and execute backup, disaster recovery (DR), and business continuity strategies. Maintain accurate asset inventories, equipment refresh schedules, and warranty management processes. Ensure delivery of regular security awareness training and vulnerability management practices. Facilitate procurement, project execution, break/fix services, and solution designs (hardware/software). Manage third-party vendors and service providers, acting as a single point of contact for coordination. Assess vendor performance and IT operational risks. Facilitate knowledge transfer from existing IT teams, vendors, and service providers. Document all IT assets, including hardware, software, vendor relationships, and licensing. Define incident escalation procedures and response times for various IT issues. Standardize IT documentation practices to ensure consistency and compliance. Set up and manage 24x7x365 IT Help Desk operations. Establish a knowledge base for common IT issues and resolutions. Onboard IT support resources and align them with help desk processes. Ensure continuous service improvement by monitoring help desk performance metrics. Develop IT process documentation, templates, and operational guidelines. Should be able to handle team of 10 -15 People Preference: Certification in ITIL, PMP, or CISSP is a plus. Experience with Managed SOC-as-a-Service and SIEM solutions. Familiarity with German and U.S. IT regulatory requirements. Prior experience in supporting high-tech or manufacturing environments.

Role & responsibilities Monitoring Backup jobs training the documentation, and keeping to IT Head approval. Responsible for tracking hardware and software inventory in the ticketing tool. Updating the IT assets Maintaining the labels for all IT assets. Responsible for the Backup Responsible for GMP-related queries and prepared the documentation IT-related bills are filed and kept for approval. PCB-related onsite support and coordinating with vendors supported by the reporting Head. Monitoring and maintaining the CC Cameras infrastructure and escalating to the head if anything is critical. Troubleshooting third-party applications at the Unit level and escalating to the reporting Head to get solutions from 3rd party vendors. Technical Support on Enterprise resource planning (ERP/FOCUS) to End users through (Ticket, Mail, Mobile, and Remote) in Sipra has the following modules: Accounts, Purchase, Sales, Inventory, and Payroll. Conduct training sessions for new and existing users for any developments supported by the IT Head. Knowledge on complete Desktop and Server support. Configuring servers using 2003, 2008,2012, 2016 and 2019. Knowledge on Active Directory services, Installing active directory-Domain controller, group policies and adding Client machines in to AD User administration i.e., setting up user accounts, permissions and passwords Knowledge on remote technical assistance Software installations and configurations. Establishing LAN, adding / removing nodes to / from LAN Working knowledge of MS Active Directory 2012 and 2016 Knowledge on DNS, DHCP & FTP Knowledge on firewalls, routers and switches(Cisco, WatchGuard) Giving complete technical support to all virus-related issues and network related issues Managing email, anti-spam and virus protection. Preferred candidate profile Pharma Experience is must for the candidate. Should have basic understanding for 21CFR and GXP Systems

Seeking IT Remote Support for IT support, troubleshooting, and customer service. Strong communication & problem-solving skills required. Apply now! Call via WhatsApp or share resume to HR Recruiter: Shamli - 9279711680 Puja - 9065410298

COMPANY OVERVIEW : We are a fully Automated High-Efficiency modern Textile mill producing over $ 300 crore in Annual revenue with integrated ERP, IoT, AI and Power BI systems for real time Quality, Productivity and Energy Optimization. Our Operational are digital-first and professionally managed with lean staffing and high asset productivity. Key Responsibilities : System Coordination : Serve as the Single Point of Contact for ERP, IoT, AI/ML, and BI vendors. Monitor live dashboards for production, energy, and quality data; escalate deviations as needed. Coordinate system upgrades , planned downtimes, bug fixes, and business change requests with vendors. Data Analytics & AI Oversight : Operate and maintain AI dashboards and alerts related to Predictive Maintenance, Quality, Yield and Energy Efficiency . Evaluate and assess alternative AI/Data Analytics platforms proposed by vendors, ensuring alignment with business goals. Interpret AI-generated insights for operations teams and facilitate cross-departmental adoption . Ensure accuracy, automation , and utilization of BI reports (e.g., Power BI) in decision-making processes. Validate AI model outputs against production KPIs and real-world outcomes. User Management & IT Oversight: Manage user access , role-based permissions , and report delivery scheduling . Provide basic IT support or liaise with vendors to resolve system outages, RFID tagging issues and downtimes. Ensure secure and continuous operation of IoT gateways and system integrations. Compliance & Documentation: Maintain SOPs for digital system workflows. Enforce data integrity, privacy, and security policies across all digital systems. Maintain comprehensive documentation and knowledge continuity for all deployed AI and data analytics tools. Required Skills & Qualifications : Bachelors Degree in Engineering, Computer Science, IT , or a related technical field. Minimum 8 years' experience in manufacturing environments involving ERP, IoT and automation systems . Strong command of Power BI , basic SQL , MS Office , and other digital reporting tools. Hands-on experience working with or validating AI/ML-driven analytics in production settings. Proficiency in interpreting machine-generated data , KPIs, and conducting root cause analysis. Excellent coordination, problem-solving, and communication skills. Preferred Qualifications: Experience with Microsoft Dynamics 365, SAP , or Odoo . Familiarity with textile manufacturing processes . Experience managing external system integrators or AI vendors . Working knowledge of Microsoft Azure , including IoT Hub, Power BI integration, Azure Active Directory, and cloud monitoring. Ability to evaluate and implement alternative data analytics tools and manage vendor transitions effectively. Key Performance Metrics (KRA) : 99.5% uptime across ERP, IoT, and AI/BI dashboards. Timely resolution of system incidents and escalations (internal and external). High accuracy and adoption of BI reports by department heads. Measurable productivity improvements from AI-driven recommendations (evaluated quarterly). Sustained validation and continuity of AI/analytics systems implemented by external vendors.

Title/Position: Scrum Master Job Location: Pune/Gurugram Experience: 7+ Years Employment Type: Full Time Shift Time: UK Shift Stratacent is seeking an experienced Agile Scrum Master/Business Analyst to join our dynamic team. As a Scrum master, you will facilitate and coordinate Agile Scrum processes within our organisation, ensuring the company can work collaboratively and efficiently to deliver high-quality solutions. You will work closely with the product migration team to ensure that the work progresses on schedule, within budget, and to the desired level of quality. Additionally, you will work towards continuous improvement and ensure that the team is meeting its objectives consistently. Responsibilities: Facilitate and coordinate Agile Scrum processes within the company. Be able to showcase the progress in timely manner in a detailed manner. Ensure the team works collaboratively and efficiently to deliver high-quality products. Facilitate Meetings such as daily/Weekly stand-up meetings, sprint planning, sprint review, and sprint retrospective. Identify and troubleshoot obstacles that are hindering the teams progress. Promote continuous improvement through retrospectives and feedback sessions. Communicate project status, risks and issues to stakeholders. Track KPIs and help teams deliver high-quality products/solutions on time. Ensure that the team follows the Scrum framework and adheres to Agile principles. Skills Required: Bachelors degree in computer science or a related field. Minimum of 7 years of experience as a Scrum Master or Business Analyst. Strong knowledge of Agile Scrum principles and practices. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to lead and facilitate Scrum ceremonies. Must Have: Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM). Ability to work collaboratively with cross-functional teams. Prior knowledge of Agile project management tools, such as Jira or Trello. Good To Have: SAFe certification and Kanban certification are a plus.

- Strong knowledge of IT systems (Client Operating systems, Server configuration, Software installation and configurations) Setting up project in Global Work share and Standalone environment - Install, configure and set up Plant 3D in conjunction with the information manager of the assignment project(s) - Interfacing with IT operations for the 3D Administration support architecture - Good knowledge of PID, Piping layouts, GA drawings, Piping BOM, Piping ISOs and Spool Drawings. - Responsible for setting up a project - Project set-up, discipline mapping, piping specification development, CADD libraries, project drawing templates reports. - Create digital specs, build user shapes, and develop pipe support assemblies - Building and editing digital models in a 3D environment and assisting the generation of 2D drawings across all disciplines - Development of I-Configure and ISOGEN to create ISO styles to help manage and keep projects running efficiently - Maintain and verify daily backup routines - Generate the Clash Report periodically for 30%, 60% 90% Model Review requirements and resolve the False clashes - Generation of Material Take Off for

We help the world run better . ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP s RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAPs Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership detailed understanding of the customer landscape managed within ECS understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical operational reviews (monthly) to measure the progress against defined Cloud architecture roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 8+ years of experience with SAP Basis administrative duties REQUIRED. 8+ years of customer-facing SAP Technical Consulting experience. 8+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 419240 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 419240 Posted Date: May 22, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Job Title: Cloud Expert (L3 Support) - Azure/GCP/AWS Location: Noida and Bangalore Employment Type: Full-time/Hybrid Experience Required: 6-10 years ( with at least 4+ years in cloud operations ) Department: Cloud Infrastructure Azure/GCP/AWS , Network Security-IT Operations Job Summary: We are seeking a highly skilled Cloud Expert (L3 Support) with deep expertise in Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). This is an advanced-level technical role responsible for managing, optimizing, and resolving complex issues across multi-cloud environments. The ideal candidate should have strong troubleshooting skills, experience in infrastructure as code (IaC), and hands-on exposure to cloud security, networking, and automation. Key Responsibilities: Data Center Migration from Legacy to Cloud Provide L3-level troubleshooting and resolution for cloud-related incidents across Azure, AWS, and GCP. Analyze and resolve complex issues related to compute, storage, networking, identity, and cloud-native services. Engage in root cause analysis (RCA) and create post-mortem documentation. Cloud Operations Automation: Design, deploy, and maintain infrastructure using IaC tools (Terraform, ARM templates, CloudFormation, etc.) Develop and manage automation scripts using PowerShell, Python, Ruby, JSON or Bash. Implement monitoring, logging, and alerting frameworks (e.g., CloudWatch, Azure Monitor, Stackdriver). Security Compliance: Enforce cloud security best practices (IAM, encryption, firewalls, network segmentation). Participate in audits, security assessments, and implementation of compliance controls (e.g., ISO, SOC, HIPAA). Architecture Optimization: Collaborate with architecture teams to design scalable, secure, and cost-effective cloud solutions. Collaboration Documentation : Work closely with L1/L2 support teams, developers, and DevOps engineers. Document configurations, SOPs, runbooks, and architecture diagrams. Mentor junior staff and contribute to knowledge base. Required Skills Experience: Cloud Platforms (at least 2 required): Azure: Virtual Machines, Azure AD, VNets, NSGs, App Services, AKS, ARM templates AWS: EC2, IAM, VPC, S3, RDS, Lambda, CloudFormation, CloudWatch GCP: Compute Engine, VPC, Cloud IAM, GKE, Stackdriver, Deployment Manager Cloud Health for any Environment General Skills: Minimum 6-10 years of IT experience with 4+ years in cloud operations Deep understanding of networking concepts (DNS, VPN, IP routing, firewalls, load balancers, DHCP, Access-list, Ip Subnetting and Switching) Experience with monitoring and alerting platforms (Datadog, Splunk, Prometheus,Netflow and Solarwinds etc.) Familiarity with DevOps practices and CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps, Kubernetes) Certifications (preferred): Microsoft Certified: Azure Administrator / Solutions Architect AWS Certified Solutions Architect - Associate/Professional Google Professional Cloud Architect or Engineer CCNA/CCNP Preferred Qualifications: Graduate/ BCA/MCA /B.Tech/B.E. Soft Skills: Must have Strong communication and analytical skills to interact directly with Client. Ability to lead incident bridges and provide technical leadership under pressure. Eagerness to learn new technologies and drive continuous improvement. Reporting To: Operations Manager / Senior Technical Lead

JOB DESCRIPTION Section 1 - Details Job Title Problem Manager Band / Grade Analyst Team Service Operations Responsible to / Line Manager Principal, Service Operations Direct Reports No direct reports Location Offshore/ Nearshore / Onshore Section 2 - Purpose of Job We are seeking a skilled and experienced IT Problem Manager to join our IT operations team. The IT Problem Manager will be responsible for managing the lifecycle of problems within our organizations IT infrastructure, identifying root causes of recurring incidents, and implementing permanent fixes to prevent future occurrences. The ideal candidate will possess strong analytical skills, technical expertise, and leadership abilities to drive problem resolution efforts and promote a culture of continuous improvement. Section 3 - Accountabilities Responsibilities 1. Lead the identification, investigation, and resolution of recurring incidents and underlying problems within the organizations IT infrastructure. 2. Conduct root cause analysis (RCA) to determine the underlying causes of incidents and develop effective remediation plans to address them. 3. Collaborate closely with incident management teams, technical teams, and subject matter experts to diagnose complex technical issues and implement permanent fixes. 4. Establish and maintain a problem management process, including problem identification, prioritization, investigation, and resolution. 5. Implement problem management tools and systems to track, monitor, and report on problem resolution efforts and progress. 6. Coordinate with change management teams to ensure that proposed solutions and fixes are implemented in a controlled and coordinated manner. 7. Document problem resolution procedures, best practices, and lessons learned to support knowledge sharing and continuous improvement initiatives. 8. Provide regular updates and reports to stakeholders on problem management activities, trends, and metrics. 9. Participate in post-incident reviews and analysis to identify systemic issues, trends, and opportunities for improvement. 10. Mentor and train team members and stakeholders on problem management principles, methodologies, and best practices. Section 4 - Knowledge, Skills, Experience Qualifications Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (3/5 years) in a similar role, preferably in a large-scale enterprise environment. Strong technical knowledge of IT infrastructure, including networks, servers, databases, and applications. Experience with problem management frameworks, methodologies, and tools. Excellent analytical and problem-solving skills, with the ability to analyze complex technical issues and identify root causes. Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization. Ability to work collaboratively in a team environment and influence stakeholders to drive problem resolution efforts. Certification in IT service management (ITIL Foundation, ITIL Practitioner) is highly desirable. Section 5 - Challenges The role deals with various IT teams, Business users and service providers; Internal IT support teams, ITSM Processes and multiple suppliers, which includes various levels of service metrics, SLAs, OLAs, and KPIs. The challenge will be aligning various IT teams and suppliers in a timely manner to be able to effectively drive root cause analysis, safeguards/workarounds, maintain known error logs and deliver permanent fixes. We will be required to effectively measures and track our workload and performance across all our areas of responsibilities in a consistent manner that drives stability, quality, efficiency, and effectiveness, in line with best practice to help ensure EBRD maintain the levels of service to our business and customers. Driving any underperformance or areas for improvement through Continual Service Improvement. JOB DESCRIPTION Section 1 - Details Job Title Problem Manager Band / Grade Analyst Team Service Operations Responsible to / Line Manager Principal, Service Operations Direct Reports No direct reports Location Offshore/ Nearshore / Onshore Section 2 - Purpose of Job We are seeking a skilled and experienced IT Problem Manager to join our IT operations team. The IT Problem Manager will be responsible for managing the lifecycle of problems within our organizations IT infrastructure, identifying root causes of recurring incidents, and implementing permanent fixes to prevent future occurrences. The ideal candidate will possess strong analytical skills, technical expertise, and leadership abilities to drive problem resolution efforts and promote a culture of continuous improvement. Section 3 - Accountabilities Responsibilities 1. Lead the identification, investigation, and resolution of recurring incidents and underlying problems within the organizations IT infrastructure. 2. Conduct root cause analysis (RCA) to determine the underlying causes of incidents and develop effective remediation plans to address them. 3. Collaborate closely with incident management teams, technical teams, and subject matter experts to diagnose complex technical issues and implement permanent fixes. 4. Establish and maintain a problem management process, including problem identification, prioritization, investigation, and resolution. 5. Implement problem management tools and systems to track, monitor, and report on problem resolution efforts and progress. 6. Coordinate with change management teams to ensure that proposed solutions and fixes are implemented in a controlled and coordinated manner. 7. Document problem resolution procedures, best practices, and lessons learned to support knowledge sharing and continuous improvement initiatives. 8. Provide regular updates and reports to stakeholders on problem management activities, trends, and metrics. 9. Participate in post-incident reviews and analysis to identify systemic issues, trends, and opportunities for improvement. 10. Mentor and train team members and stakeholders on problem management principles, methodologies, and best practices. Section 4 - Knowledge, Skills, Experience Qualifications Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (3/5 years) in a similar role, preferably in a large-scale enterprise environment. Strong technical knowledge of IT infrastructure, including networks, servers, databases, and applications. Experience with problem management frameworks, methodologies, and tools. Excellent analytical and problem-solving skills, with the ability to analyze complex technical issues and identify root causes. Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization. Ability to work collaboratively in a team environment and influence stakeholders to drive problem resolution efforts. Certification in IT service management (ITIL Foundation, ITIL Practitioner) is highly desirable. Section 5 - Challenges The role deals with various IT teams, Business users and service providers; Internal IT support teams, ITSM Processes and multiple suppliers, which includes various levels of service metrics, SLAs, OLAs, and KPIs. The challenge will be aligning various IT teams and suppliers in a timely manner to be able to effectively drive root cause analysis, safeguards/workarounds, maintain known error logs and deliver permanent fixes. We will be required to effectively measures and track our workload and performance across all our areas of responsibilities in a consistent manner that drives stability, quality, efficiency, and effectiveness, in line with best practice to help ensure EBRD maintain the levels of service to our business and customers. Driving any underperformance or areas for improvement through Continual Service Improvement.

Lead Product Software Engineer The Technical Lead must have a proven track record of managing project resources to meet business and project needs. As such, the candidate must have the ability to understand business strategy and create plans for implementing that strategy in the project. The Technical Lead is part of the project leadership team and is expected to be a team player and a demonstrated leader. Essential Duties and Responsibilities: Experience in product release cycle, best practices, code reviews and defect management. Efficient in handling changes and enhancements. Out of the box thinking and creative problem-solving skills is desired Works with the team architects and product owners/managers to design and implement innovative solutions to address specific business problems. Works with the IT Operations team to deploying monitoring and performance tuning of deployed applications. Identifies optimal technologies to solve a business problem. EX. Evaluating technologies even if beta version or off-the-shelf-applications and their integration in the solution. Involved in creating POC, interact with architect within groups to strategize development and build technical roadmap. Designs and develops web applications by setting expectations and features priorities throughout development life cycle: determining design methodologies and toolsets. When necessary, works with the Software Security Assurance (SSA) program team to help identify and fix security vulnerabilities in the solutions developed Updates job knowledge by researching new technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Supports and mentors team members by providing training, advice, coaching and educational opportunities Exposure in Test Driven Development (TDD) and a keen focus on unit testing and code coverage Support and actively contribute in Release and PI planning. Drive refinement sessions and explore and educate technical aspects for the features being planned. Ensure best design practices and processes are followed for continuous improvement of product. Job Qualifications Bachelor s degree in information technology or related field. Preferred 10+ years experience in developing software applications Extensive technical project management experience, with a focus on Agile Methodologies, such as Scrum, Lean Startup and the Scaled Agile Framework Passionate about sharing your experiences and knowledge and growing your peers Ability to creatively handle challenges and obstacles, innovating solutions balancing both immediate needs with longer-term ownership and maintenance of solutions Strong Knowledge C#, .Net Core, Angular, Microservices, Rest API, cosmos dB, .Net Core Version. Experience in Angular till latest versions. Exposure to Micro front-end architecture added advantage. Very Good experience in Micro service and Azure development. Azure services (including App service, Service Bus, Web job, Cosmos DB, Azure Functions) Azure Cloud - Functions, Azure Service Bus, Azure Storage Queue, Key Vault Strong experience in API Management, exposure to AKS and docker. Strong Knowledge on Software Design patterns and Object-Oriented programming concepts Strong interpersonal and communication skills, coupled with solid teamwork ethic and customer focus.

Req ID: 126276 Remote Position: Hybrid Region: Asia Country: India State/Province: Chennai City: Guindy, Chennai Summary Manages a team of resources focused on the design, delivery, support and optimization of Celestica's IT infrastructure, including network, computing, storage, telecommunication, and mobile devices The Manager, IT Infrastructure collaborates with business and IT partners to plan and deliver strategic projects, enhancement work and baseline requests according to established service levels, budgets, and compliance standards The Manager, IT Infrastructure has a solid understanding of the IT operations framework and solution lifecycle, and extensive hands-on experience with infrastructure technologies The Manager, IT Infrastructure also fosters a service management culture rooted in continuous improvement, and focuses on building organizational strength by leading change and leveraging Celestica's HR processes, Detailed Description Performs tasks such as, but not limited to, the following: Leading the change management activities within a structured process framework, Designing the strategic approach to managing change and support operations that fall within the domain of change management, Evaluating the change impact and organizational readiness to limit potential risk, Supporting training and communication as part of change management Activities may include designing or delivering specialized training resources to appropriate user base, Evaluating the risk of change and providing actionable guidelines on reducing the impact, Evaluating resistance in adopting the change at the user, process, and technology level, Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change, Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk, Conduct post-implementation reviews to assess the decisions and performance related to the change request, The change process owner can have overlapping responsibilities with the ITIL Process Owner, specifically within the function of change management The change process owner is responsible for defining and supporting the overall process involved in change management, Supporting the change manager in decisions for major changes, Evaluating Requests for Change (RFCs), the available resources, impact of change, and organizational readiness, Validating that appropriate tests and evaluation are performed before high-risk changes are approved, Documenting relevant processes and activities, Supporting the design of change implementation scheduling, Reviewing a change implementation process, Supporting the design and approving new change process models, Using the diverse knowledgebase, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized, Knowledge/Skills/Competencies ServiceNow platform experience with a focus on ITSM, ITAM and ITOM Specific experience evaluating, recommending and implementing infrastructure solutions, Knowledge of the following technologies with specific experience with at least one vendor under each domain: Compute (Cisco, Dell, HP, IBM including blade servers) Collaboration (Cisco, IBM, Microsoft), database (Oracle, SQL Server, DB2) III Data protection (CA Technologies Arcserve, IBM Tivoli Storage Manager NetApp Syncsort, Symantec Backup Exec & NetBackup) Mobile device management (Airwatch, BoxTone, Fiberlink MaaS360, Zenprise/XenMobile) Networking (Brocade, Cisco, Juniper, Palo Alto Networks, Proofpoint) VII Operating systems (Windows for desktops, Windows Server, HPUX, Linux) VIII Storage (EMC, Hitachi Data Systems, IBM, NetApp) Virtualization (Citrix, Microsoft Hyper-V, VMware) Experience evaluating or implementing public and private cloud solutions, Experience in scoping, planning and managing complex and concurrent technical activities supported by a strong understanding of IT project management, Experience with business requirements gathering and analysis, Understanding of information processing principles and practices, Experience with the Information Technology Infrastructure Library (ITIL) and IT Service Management ITIL Foundations v3 certification a plus, Physical Demands Duties of this position are performed in a normal office environment, Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data Repetitive manual movements (e-g , data entry, using a computer mouse, using a calculator, etc ) are frequently required, Typical Experience Eight Plus Years working in the IT industry, Typical Education Bachelors Degree in Computer Science, Information Technology, Engineering or Business Administration, ITIL Certification Personal Attributes Proven ability to translate business requirements into technical solutions, Strong analytical and problem-solving skills; resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies, Experience leading the deployment of complex solutions involving multiple vendor technologies, Effective facilitator of technical decisions; comfortable with working through ambiguous initiatives to develop effective solutions, Excellent written, presentation, and verbal communication skills with experience communicating complex, technical concepts to all levels, Solid relationship management skills interacting horizontally and vertically across organizations, Ability to effectively prioritize and execute tasks in high-pressure environment, Exceptional customer service orientation, Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position Employees are held accountable for all duties of the job Job duties and the % of time identified for any function are subject to change at any time, Celestica is an equal opportunity employer All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law), At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported Special arrangements can be made for candidates who need it throughout the hiring process Please indicate your needs and we will work with you to meet them, Company Overview Celestica (NYSE, TSX: CLS) enables the worlds best brands Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers, Celestica would like to thank all applicants, however, only qualified applicants will be contacted, Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services,

We are seeking an experienced Cloud Architect to design, implement, and manage scalable, secure, and cost-effective cloud solutions using AWS services. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams to deliver innovative solutions. Job Description In your new role you will: Cloud Solution Design and Implementation: Design and implement scalable, secure, and cost-effective cloud solutions using AWS services, including: EC2, S3, RDS, Lambda, CloudFormation, EKS , API Gateway, CloudWatch, IAM, and other AWS services. Collaborating with cross-functional teams to understand requirements and provide technical guidance. Cloud Infrastructure Management: Manage AWS environments, including: Setup, monitoring, and optimization of AWS resources. Ensuring cloud infrastructure security and compliance with industry standards. Code Development and Maintenance: Write and maintain robust, clean, and efficient code, including: Strong programming skills in Python, Java, Node.js. Experience with DevOps tools (e.g., Jenkins, Gitlab, Docker, Kubernetes) is preferred. Troubleshooting and Issue Resolution: Troubleshoot and resolve issues related to AWS services and infrastructure, including: Identifying and resolving technical issues in a fast-paced environment. Collaborating with DevOps and engineering teams, IT operations, to ensure seamless integration of cloud-based solutions. Cloud Security and Compliance: Ensure cloud infrastructure security and compliance with industry standards, including: Strong knowledge of cloud security practices and infrastructure management. Implementing security best practices and ensuring compliance with industry standards. Cost Analysis and Budget Management: Assist in cost analysis and budget management for AWS resources, including: Analyzing costs and providing recommendations for cost optimization. Collaborating with business leads and product owners to understand solution requirements and identify and implement scalable, secure architectural patterns. Staying Current with AWS Services: Stay current with new AWS services and features, and recommend improvements to existing architecture, including: Researching and evaluating new AWS services and features. Providing recommendations for improvements to existing architecture. Your Profile You are best equipped for this task if you have: Bachelors degree in Computer Science, Information Technology, or related field. Minimum of 6-8 years of experience in software development with a focus on AWS cloud services. Proficient in AWS services such as EC2, S3, RDS, Lambda, CloudFormation, EKS, API Gateway, CloudWatch, IAM , etc. Strong programming skills in Python, Java, Node.js . Experience with DevOps tools (e.g., Jenkins, Gitlab, Docker, Kubernetes) is preferred. Strong knowledge of cloud security practices and infrastructure management. Excellent problem-solving skills and ability to work in a fast-paced environment. Good understanding of databases (e.g. MySQL) and NoSQ L (e.g. Elasticsearch, etc). We are on a journey to create the best Infineon for everyone.

Job Summary: We are seeking a highly skilled and experienced Sr. Telephony Engineer to join our team. The ideal candidate will be responsible for creating and designing automation, integrating with other systems, developing BOTS, and leveraging AI to advance our voice technologies. Proficiency in Python and coding is a plus. The Sr. Telephony Engineer will manage voice projects and technical implementations related to telecommunications systems, ensuring minimal client disruption. Key Responsibilities: Create and design automation solutions for telephony systems. Integrate telephony systems with other enterprise systems. Develop and implement BOTS and AI solutions to enhance voice technologies. Manage voice projects and technical implementations with minimal client disruption. Provide day-to-day support for telecommunications equipment, networking, SIP, and tools. Build call flows and administer Genesys Cloud Contact Center and MS Teams. Support CRM (Salesforce) systems. Develop long-range strategies for telecommunications equipment, networks, and tools. Manage documentation related to telecommunications infrastructure and services. Provide technical guidance to team members and clients. Research, recommend, and implement telecommunications equipment and services. Troubleshoot and resolve complex hardware, software, and application problems. Qualifications: Bachelors Degree in a technical or business field or equivalent specialized training or experience. 6 to 10 years of experience in telecommunications or equivalent. 2 years of IP-specific telephony experience or equivalent. Knowledge of scripting programming languages such as Python and PowerShell. Experience with contact center IT operations. Strong project management and interpersonal skills. Expert knowledge of telecommunications principles and data networks. Preferred Skills: Experience with Genesys Cloud and MS Teams calling technology. Knowledge of Audiocodes and SIP trunk routing. Working knowledge of T-SQL programming. Working knowledge of API programming. Genesys Cloud certification and/or MS Teams Certification. Work Schedule: UK Shift On call support (24/7) as per pre-determined roster Required Skills: Telecommunications Expertise: Expert knowledge of telecommunications principles and concepts, including IP telecommunications standard topologies and physical specifications. Data Networks: Expert knowledge of data networks, including OEI model, routing, switching, IP addressing, QoS, and PoE. Scripting and Programming: Proficiency in scripting programming languages such as Python, MS Graph, and PowerShell. Audiocodes and SIP Trunk Routing: Experience with Audiocodes and SIP trunk routing. T-SQL Programming: Working knowledge of T-SQL programming. Project Management: Strong project management skills to handle multiple assignments and projects effectively. Interpersonal Skills: Strong interpersonal skills to work closely with team members and clients. Technical Troubleshooting: Strong technical and troubleshooting skills to resolve complex hardware, software, and application problems. Vendor Management: Ability to manage telecommunications vendors and work closely with various organizations to design and implement communications solutions. Telephony AI Skills: Experience with AI technologies in telephony, including natural language processing (NLP) and machine learning (ML) to enhance voice recognition and response systems. Integration and Automation: Expertise in integrating telephony systems with AI-driven automation tools to streamline processes and improve efficiency. Voice Technology Innovation: Knowledge of emerging voice technologies and the ability to implement innovative solutions to advance telephony systems.

To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder Requirements Complete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators Business process Documentation and SOP approval from Discom Coordinating with stakeholders to integrate the applications into the overall business processes. Lead design and ensure the platform meets all the SLAs measurement requirement. SAT / SLA Approval of each meter lot from Discom. Project SLAs should be met on daily / monthly basis. To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team. HES/MDM/Peripheral applications 1. Leading the planning and execution of integration of all system 2. System should work to the satisfaction of all the stakeholders. There should not be any delay in field operations (CI/MI etc) owing to application reasons. Additional reports, if required, for better monitoring should be developed in respective modules. Ensuring that adequate security patches are applied, and platform is timely upgraded KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External: Roles you need to interact with outside the organization to enable success in your day-to-day work Hardware, Software, Communication Tech vendor/partners, Network service providers INTERNAL INTERACTIONS Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work Technology Head, Head IT, Operations Head team, Business Team (If required) FINANCIAL DIMENSIONS Safeguarding SLA Deductions for GMR Clear demarcation of the responsibly in case of any field failure OTHER DIMENSIONS Minimize client escalations and maintain positive environment EDUCATION QUALIFICATIONS B.Tech (Preferably Computer Science) / MCA Strong data interpretation Analytical ability Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders Ability to effectively manage numerous simultaneous External and Internal interactions RELEVANT EXPERIENCE 8+ years of total experience in the area of metering / Smart metering COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving Analytical Thinking Planning Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution Results Teamwork Interpersonal influence

To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers Service Level expectations. (Predominantly around 80% Shifts are in US Business hours and late US business hours) Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive) Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). Conduct root cause analysis on network fault To effectively manage ISP s and equipment vendors To articulate we'll with customers technical and management staff on network issues (ex. Fault reporting, Status updating and Handling escalation) Acting as single point of contact (SPOC) to ATT customer for problem reporting Taking care of incoming calls from ATT customers, ISPs, and counterparts of other ATT Centers Performing problem isolation and resolution, including verifying ATT services, working with ISPs for circuit related issue and carrying out internal external escalation Scheduling testing tasks with ISPs, customer site personnel and other ATT support centers. Facilitating direct communication among customer, ATT and suppliers by establishing conference meeting updating ATT problem ticketing systems and other operation related tools Requesting and Interfacing with ATT Tiered supports and Service Management to address customer issues. Required Skills, etc: Diploma in Information Technology/ Computer Engineering/Telecommunications or Equivalent 2 years related experience in telecommunications industry and General knowledge in WAN. Preferred CCNA Routing and Switching certifications. 0-2 years of working experience, preferably on customer services interfacing with clients. The daily operation is mainly on phone and computer systems. Able to attend shift work as per the roster developed by supervisor. CCNA certification is highly desirable, CCNP is Preferred other certification are optional. Extensive hands-on experience in managing WAN networks and Cisco routers switches Strong technical knowledge in WAN/LAN networking. Good technical knowledge of telecommunication products and services Good understanding of network transport protocols/technologies such as TCP/IP,SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION MANAGEMENT, E1, DS3, etc Independent, self-driven and highly customer focused. Good Interpersonal skill and able to work we'll in big team. Excellent command of spoken and written English. Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of IP networks, Routing protocols, Redundancy protocols is required, ( BGP, EGIRP, OSPF) Strong understanding of reduce protocols like HSRP, VRRP and GLBP Strong understanding of Internet and Internet routing troubleshooting Additional Preferred Qualifications: Bachelor of Information Technology/ Computer Engineering/Telecommunications or Equivalent Technical, Certifications, Preferred CCNA -Routing and Switching

As a Product Operations Manager you co-lead and manage, together with a Product Manager and a Tech Lead, a complex, globally deployed, high-impact scientific software product. Together you ensure your Product contributes to an intentional, integrated, and capability-based product architecture and continuously increases the value defined by the strategic mandate of your Product Line to deliver significant impact to BR drug discovery Key Responsibilities: As a co-lead and a member of a cross-functional, matrixed team, consisting of software and data engineers, business analysts, designers and user supporters, your primary responsibilities will include: Overseeing operational aspects for one or more software applications within the product. Mitigating operational risks through proactive incident detection and resolution. Managing and troubleshoot incidents, including investigating and resolving recurring issues. Providing end-user support, communication, knowledge-base documentation, and training. Leading vulnerability management efforts, ensuring security, compliance, usability, performance, and sustainability requirements are met. Ensuring license compliance, apply patches, and manage roll-outs and upgrades. Coordinating small teams of external application supporters, ensuring effective prioritization of operational activities. Monitoring key system performance metrics and facilitate operational excellence of the product, ensuring cost-effectiveness and sustainability, including external resourcing and process automation. Ensuring adherence to Novartis global Information Security and Quality standards and policies for all products/services. Ensuring regulatory compliance (eg, GLP GCP) standards and policies for GxP products/services, where applicable. Reflecting operational activities and outcomes on product roadmaps. Engaging with other product teams within and across product lines to leverage operational synergies. Education Qualifications University degree in computer sciences, business or similar Experience Proven experience in software support, IT operations, or software development within complex business environments. Highly collaborative with a strong track record as a team player. Excellent communication skills, including technical documentation. Familiarity with Agile software development and the Software Development Life Cycle (SDLC). Knowledge of Information Technology Service Management (ITSM). Experience with DevOps tools. Proficiency with troubleshooting in Linux-based environments. Foundation in Amazon Web Services (AWS) or other cloud environments. Understanding of authentication protocols. +7 years relevant subject matter expertise, obtained through experience or education in software support or operations in a complex environment Experience in IT or informatics Familiarity with drug discovery research or life sciences

At SmartQ , we are looking for a Security IT Support Intern to assist in security awareness training, SharePoint and Confluence management, Identity and Access Management (IAM), and IT support tasks. This internship is a fantastic opportunity for students or recent graduates to gain hands-on experience in security operations and IT support, contributing to the organization s security posture while supporting daily IT operations. Key Responsibilities: Security Responsibilities: Assist in planning, executing, and tracking security awareness training programs. Manage and update security-related content on SharePoint and Confluence. Support IAM processes, including user provisioning, deprovisioning, and access reviews. IT Support Responsibilities: Provide first-level IT support for hardware, software, and account-related issues. Assist in troubleshooting and resolving technical problems for employees. Support documentation and maintenance of IT assets and system access requests. Required Qualifications: Currently pursuing or recently completed a degree in Cybersecurity, IT, Computer Science, or a related field. Basic understanding of information security concepts and best practices. Familiarity with SharePoint, Confluence, or similar collaboration tools. Interest in IAM principles and IT support processes. Strong problem-solving and communication skills. Ability to work independently and collaborate effectively within teams. Knowledge of security awareness training programs. Experience with IT troubleshooting and technical support. Familiarity with IT asset management and user access management tools. Benefits of working at SmartQ: SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees: Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges. Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals. Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives. Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees. Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees. Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees. Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement. Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs. Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team-building activities, social events, and other initiatives to promote a sense of camaraderie among employees. Message from CEO: Weve come to realize that were not merely in the B2B food service industry; were in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, lets play our part in making this world a more beautiful place

Team Leadership: Manage and mentor NOC engineers and technicians Schedule shifts to ensure 24/7 coverage and high availability Conduct performance reviews, training, and development plans Network Monitoring and Incident Management Oversee real-time monitoring of network systems, servers, and applications Ensure rapid incident detection, escalation, resolution, and documentation Implement standard operating procedures for incident and problem management Process Improvement: Develop and refine operational processes and policies Analyze trends to identify areas for system and process improvements Work with other IT teams to coordinate cross-functional projects Reporting and Documentation: Maintain detailed incident logs and performance reports Provide regular updates to senior leadership on system health and KPIs Ensure up-to-date documentation of procedures and infrastructure Tool and Technology Management: Oversee the deployment, configuration, and maintenance of NOC tools Evaluate new monitoring tools and technologies to improve efficiency On-call availability and occasional night/weekend shifts may be required Qualifications Required Skills Qualifications: 5+ years in network operations or IT infrastructure, with 2+ years in a leadership or supervisory role Strong knowledge of network infrastructure, system monitoring tools, and IT operations Proven leadership and team management abilities Excellent problem-solving and analytical skills Strong communication skills, both written and verbal Ability to work in a fast-paced, 24/7 environment and manage multiple priorities Preferred Qualifications: BS in Information Technology or a related field (or equivalent experience) Industry Certifications, such as: CCNA/CCNP CompTIA Network+ and/or Security+ ITIL Foundation or similar Careers Privacy StatementKeysight is an Equal Opportunity Employer Key Responsibilities: Team Leadership: Manage and mentor NOC engineers and technicians Schedule shifts to ensure 24/7 coverage and high availability Conduct performance reviews, training, and development plans Network Monitoring and Incident Management Oversee real-time monitoring of network systems, servers, and applications Ensure rapid incident detection, escalation, resolution, and documentation Implement standard operating procedures for incident and problem management Process Improvement: Develop and refine operational processes and policies Analyze trends to identify areas for system and process improvements Work with other IT teams to coordinate cross-functional projects Reporting and Documentation: Maintain detailed incident logs and performance reports Provide regular updates to senior leadership on system health and KPIs Ensure up-to-date documentation of procedures and infrastructure Tool and Technology Management: Oversee the deployment, configuration, and maintenance of NOC tools Evaluate new monitoring tools and technologies to improve efficiency On-call availability and occasional night/weekend shifts may be required

Role & responsibilities Minimum 10 to 15 years of experience in pharma industry. Candidate should be well versed with Progen ERP software, Track N trace software, Cyber security, IT risk management, Network administration, IT Infrastructure management & Security devices like sophos firewall, End to End security, Linux operating systems, Windows server operating system & acronis backup solution. Candidates should have good exposure in documentation like SOP preparation and support for CSV & Qualification. Preferred candidate profile Reputed Pharma background

The incumbent has to lead the product management initiatives of equity segment with specific focus on institutional segment. Tailor the platform and product solutions in close coordination with IT, Operations and risk teams Prepare the Functional Specification Document / Business Requirement Document. Work closely with the vendors and do User acceptance testing of relevant product releases. Keep track of and Implement the Exchange / SEBI Guidelines in order to meet the compliance in timely manner. Incumbent should have deep understanding equity market, its platform and processes. Should have an overall understanding of Institutional Desk its working process and flow. Brand Strengthen SCSI s proposition by offering innovative products and solutions of equity segment Key Responsibilities In addition incumbent will play active role in devising overall equity product management strategy across all segments Strategy Manage strategic intent of the organization in terms equity products proposition Business Co-own the revenue targets for the specific products and business segments Internal SCSI Wealth Processes Excellent domain understanding of equity segment Should have an overall understanding of Institutional Desk its working process and flow. Good interpersonal skills with demonstrated abilities in networking with cross-functional teams Problem solving supported by both in and out of the box thinking Understanding of processes related with exchange listed contracts Risk Management To ensure compliance with Group Policies and Standards, local laws and regulations as well as all controls and procedures laid down by the entity Governance Have strong knowledge of local regulations and initiatives of local industry bodies to ensure the business is ahead of the regulatory change Proactively engage business & functional partners / stakeholders to drive the origination product offerings Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the INDIA - CPBB - WM - SCSI - Products to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders MD & CEO - SCSI Head, WM - SCB Head MI-SCB Head-Product Management-SCSI Head - Business Head - CFCC Head - Legal Head - Risk Head - Ops Head - IT COFO Global Chief Investment Officer Skills and Experience Products and Processes Market Knowledge (SIF) Regulatory Framework and Requirements (SIF) Manage Conduct Manage People Manage Risk Qualifications Post Graduate/MBA 12-15 years experience in BFSI industry (product/segment role preferred) Strong grasp on investment advisory Good knowledge of financial products with responsibilities for revenue, product development, process, systems and risk management.