979 It Operations Jobs - Page 34

* Job Title Manager HR Department / Division HR & Admin External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Government/ Regulatory authorities/ statutory Recruitment Consultants Minimum Qualification (i.e education, training etc.) Graduate / MBA in HR Minimum Experience 5-9 years+ of experience in HR Domain. Prefer HR generalist experienced Special Skills/Attributes (required for performing the job effectively) In-depth understanding of reginal HR function in Retail/ real estate sector based organizations In-depth understanding of regulatory framework ( state statutory laws) impacting project/ operations Knowledge of HR / Administration Systems and Policies Knowledge of labor laws and statutory compliances Overall Purpose/Objective Of the job Responsible for all HR activities, including adherence to all statutory compliances, implementation of all policies/ procedures as per guidelines, managing employee relations and internal/ external stakeholder management for respective projects/ center Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Play the role of an HR Relationship Partner for the Projects team or the team at the Centre and consult and advise the line managers at respective Projects/ Centers on all HR related issues for the site Ensure implementation of corporate HR Policies & Processes with adherence to defined guidelines Support the Corporate HR team in implementation of various HR processes at the respective Centre; Timely execution of various activities of the performance management system cycle such as review discussions, annual appraisals, etc., Driving the recruitment process in terms of identifying potential candidates for different positions, conducting interviews for all the level positions, documentation, etc., The Induction process and on boarding for new joiners, coordinating for various technical/ behavioral trainings at Centre, etc.) Handle employee engagement, communication and employee programs for the respective Centre. Ensure proper documentation and file management for all functional operations including maintaining the personal files of all employees, probation/ confirmation letters, etc., and prepare functional MIS Manage the grievance handling process for the respective project/ site employees and taking necessary actions including escalating to the corporate HR team Operations for respective Projects/ Centers Ensure smooth administration of the attendance and leave process Timely forwarding of all information related to monthly compensation for all employees at respective sites/ projects to the Corporate payroll department for timely disbursal of employee salary viz., Undertake periodic staff welfare activities such as get-togethers, picnics, etc., and ensure coordination of all related activities (tea, snacks/meals, travel, etc.) Responsible for processing of bills, invoices and renewal of contracts for various external consultants for HR operations Coordinate with the IT Operations department for creation, modification and deletion of IDs of employees * Minimum Qualification (i.e education, training etc.) Graduate / MBA in HR

We are looking for Junior Software Engineer who is primarily involved in ensuring the smooth operation of software and systems. Strong technical skills and the ability to troubleshoot complex issues are essential for this position. Youll have the chance to work closely with a wide range of technology experts at our innovation hub. Do you want to be a part of this exciting journey and make a difference? Key Responsibilities: Provide basic technical support, including troubleshooting and detailed ticket documentation. Performing routine maintenance tasks and documenting procedures. Contribute to the development of new features in collaboration with senior developers. Assisting with the build and deployment of new software updates. Maintain a proactive approach to professional development, seeking out learning opportunities in emerging technologies and IT operations best practices. Write clean, efficient, and maintainable code following best practices and coding standards. Documentation topics Looking at BMC system for requests and respond Requirements: Technical Skills: Strong experience in .Net, C#, SQL Server, RESTful API. Solid understanding of MVC architecture. Experience in Angular is a significant advantage. Experience in working with AWS or Azure cloud platform is a plus. Experience with Microservices is a valuable addition to your skillset. Knowledge of NodeJS is a significant advantage. Understanding in using various relevant tools for Unit Testing, CI/CD, Code quality etc. Understanding of BMC tool Experience Around 1 to 3 years of experience overall Education BE in engineering with focus on computer science / software engineering. MCA with pro

As AVP - PMO (To CEO s Office), you will lead strategic initiatives aligned with the CEO s vision, ensuring seamless execution of high-impact projects across India. This role demands a blend of strategic thinking, cross-functional leadership, and a passion for innovation. Responsibilities Strategic Project Leadership: Oversee the project portfolio (market expansion, product innovation, M&A) to achieve 2025 growth targets. Collaborate directly with the CEO to align projects with corporate strategy. Governance & Execution: Track KPIs (ROI, timelines, risks) for 50+ enterprise projects. Implement agile frameworks (Scrum/Kanban) for faster decision-making. Stakeholder Management: Bridge communication between C-suite, IT, Operations, and external partners. Resource Optimization: Allocate budgets, talent, and tools to prioritize high-impact initiatives. Innovation Advocacy: Drive AI/automation adoption across workflows (e.g., predictive analytics for customer engagement). Skills: Expertise in Jira, Power BI, Asana, or similar tools. Strong financial acumen (budgeting, ROI analysis). Leadership in matrix organizations. Traits: Strategic problem-solver, agile thinker, and influential communicator. Why Join Turain? Career Growth: Fast-track to C-suite roles (e.g., Chief Strategy Officer). Innovation Hub: Work in Bengaluru s tech ecosystem with access to AI/ML experts. Learning: Sponsored certifications (PMP, AWS, Agile). Impact: Shape the future of 50,000+ businesses using Turain s solutions. Address: 36/5, Hustlehub Tech Park, Somasundarapalya Main Rd, adjacent 27th Main Road, ITI Layout, Sector 2, HSR Layout, HaralukunteVillage, Bengaluru, Karnataka 560102

The CloudOps team provide cloud infrastructure service to ensure the availability of the Serrala products on a global scale. The CloudOps DevOps Engineer is part of CloudOps team focusing on ensuring resilient and cost effective infrastructure for over 150 customer in the Azure cloud. Daily-Business : You will be responsible for IT Infrastructure operation, including OS, database, DR, cloud billing, reservations, and cloud consumption optimization for Azure, back-end systems and external sources. In addition, your responsibilities will include : - Support the developer engineering teams with infrastructure provisioning. - Solve complex cloud infrastructure and developer operations challenges. - Enhance, monitor and manage networking components to provide strong and reliable networking, firewalls, intrusion detection and intrusion prevention tools. - Monitor and administer backups for and data resiliency to support both disaster recovery plan and business continuity plan. - Ensure workloads are protected. - Provide problem management of infrastructure related incidents, escalated from our customer experience team. - Develop and maintain documentation and enhance the knowledge management of client and internal systems and processes. - Support the security engineering team with cyber defense tools to detect and remediate vulnerabilities, and ensure that the infrastructure is in line with the standards. You come with : - Strong knowledge of Terraform or other type of IAC tools. - Strong familiarity with Cloud Infrastructure concepts (preferrable Azure. - Knowledge of networking concepts and public cloud. - Proven practical experience about Kubernetes administration and related PaaS AKS, EKS as well as serverless computing. - Knowledge of SFTP. - Experience with scalable networking technologies and web standards (e.g, REST APIs, web security mechanisms, etc.) - Experience with Powershell, Bash and YAML scripting and a strong passion for automation. - Experience with deployment and orchestration technologies (e.g, Ansible, Chef, Jenkins). - Experience in system administration tasks in Windows, Linux or Unix, with familiarity with standard IT security practices (e.g, encryption, certificates, key management, patch management etc. - Experience designing, building, and deploying scalable cloud-based solution architectures is a plus. - Understanding of open source server software (e.g, NGINX, RabbitMQ, Redis, and Elasticsearch) is a plus. - Proficiency using monitoring tools such as Icinga, Kibana, Grafana, Opsgenie. - Familiarity with cyber security best practices is a plus. - Any knowledge of frameworks such as Cyber Essentials, CIS Control or ISO27001 is desirable. - Strong organizational skills and detail-oriented. - Effective communication skills in order to engage with diverse stakeholders and present information concisely. - Fluent in English.

DEEP KNOWLEDGE IN SERVER HANDELING, HARDWARE, SOFTWARE, LAN WAN CONNECTION, DATA SECURITY, CCTV, TEAM MANAGEMENT ETC

Required Skills Technology | Tools and Technology | Usage of ITAM tools Behavioral | Aptitude | People skills Functional | Training and Development Activities | Identifying Training Needs Behavioral | Aptitude | People skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will cover areas including, but not restricted to, the following. - Aiding Asset Management team on major issues - Driving the efficiency and effectiveness of the Asset management process. - Monitoring the effectiveness of asset management and making recommendations for improvement. - Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Delivery Manager - Client communications - Providing a point of escalation for IT managers - Demonstrating and increasing the value proposition of the asset management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge of Procurement Life Cycle 6. Knowledge of Project Management too usage 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary Skills Asset Management Tagging and De-tagging of asset in Hardware Asset Management Entitlement Vs Usage of licenses User On Boarding and Off Boarding Contract renewal and negotiations Procurement Life Cycle Create a plan in MS Project Logging to the tool like Remedy or Service Now

Required Skills Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

We are looking for enthusiastic and detail-oriented freshers eager to kickstart their IT operations and security careers using Splunk , a powerful data analysis and monitoring tool. As a Junior Splunk Engineer , you will receive hands-on training and work with our experienced team to help monitor, analyze, and troubleshoot enterprise systems. Key Responsibilities : Learn and assist in configuring and managing Splunk dashboards, reports, and alerts Support the onboarding of new data sources into Splunk Understand and create basic SPL (Search Processing Language) queries Assist in monitoring application/system logs and identifying anomalies or patterns Collaborate with IT and Security teams to analyze incidents and provide insights Participate in team meetings and training sessions to improve Splunk knowledge Document Splunk processes and learning outcomes Required Skills : Basic understanding of IT infrastructure , including servers, logs, and networks Interest in data analysis, system monitoring, or cybersecurity Strong analytical and problem-solving skills Good verbal and written communication skills Willingness to learn Splunk and other monitoring tools Preferred Qualifications : Bachelor s degree in Computer Science, Information Technology Exposure to Linux/Windows command line Basic programming or scripting knowledge (e.g., Python, Shell, or SQL) is a plus Splunk Fundamentals 1 certification (optional but highly preferred)

About the Role : We are seeking a highly skilled ServiceNow ITOM Developer with a strong background in Event Management. The ideal candidate will have at least 4 years of hands-on experience in ServiceNow ITOM (IT Operations Management) modules, specifically focusing on Event Management and its integration with other ServiceNow modules. You will be responsible for designing, developing, and implementing ServiceNow Event Management solutions that align with our IT infrastructure and support operations. Key Responsibilities : - Design, develop, and implement ServiceNow Event Management solutions to meet business requirements.- Develop and customize Event Management policies, thresholds, and alert rules for automatic event processing.- Work closely with the ServiceNow ITOM team to integrate Event Management with other modules like Incident Management, Problem Management, Change Management, and Discovery.- Troubleshoot and resolve issues related to ServiceNow Event Management, including event rules, alerting, and notification processes.- Perform regular system updates, maintenance, and upgrades of the ServiceNow Event Management platform. - Develop and maintain integrations with monitoring tools to process incoming events into ServiceNow.- Create and maintain technical documentation for all customizations and integrations.- Ensure that the Event Management process is optimized for efficiency, performance, and scalability.- Collaborate with cross-functional teams to ensure effective implementation and alignment with organizational goals.- Participate in on-call support and provide incident resolution related to ITOM and Event Management. Requirements : - Experience : Minimum 4 years of experience in ServiceNow ITOM, specifically in Event Management.- ServiceNow Modules : Hands-on experience in Event Management, Discovery, Service Mapping, and Orchestration.- Strong knowledge of ServiceNow ITOM and its Event Management processes.- Proficiency in ServiceNow Scripting : Client Scripts, Business Rules, UI Actions, UI Pages, Script Includes.- In-depth understanding of event management best practices, including event correlation, suppression, and alert rules.- Integration Experience : Knowledge of integrating ServiceNow Event Management with third-party monitoring tools (e.g., Nagios, Zabbix, SolarWinds, etc.).- Strong experience with ServiceNow API, Web Services, and data integration processes.- Familiarity with ITIL processes and CMDB concepts.- Experience in configuring and customizing ServiceNow Event Management in an enterprise environment.- Ability to work effectively in an agile environment and manage multiple tasks.- Strong communication and problem-solving skills.- Bachelor's degree in Computer Science, Information Technology, or related field.

Job Summary Synechron is seeking a motivated VCS Engineer to join our IT Operations team. This role is essential for providing technical support and maintaining the stability and efficiency of Synechrons IT infrastructure. The VCS Engineer will collaborate with the IT Operations team to ensure seamless functioning of IT systems and contribute to the organization’s business objectives by delivering effective and efficient technical support. Software Requirements Required: Proficiency in systems administration and network protocols Experience with ITIL framework and best practices in IT operations Preferred: Familiarity with cloud technologies and database management systems Overall Responsibilities Provide technical support and resolve technical issues for Synechrons employees. Monitor and maintain the stability and efficiency of Synechrons IT infrastructure. Ensure timely resolution of service requests and incidents. Participate in the implementation of new IT systems and infrastructure projects. Collaborate with the IT Operations team to identify and resolve technical issues and improve processes. Maintain up-to-date knowledge of new technologies and advancements in IT Operations and Technical Support. Technical Skills (By Category) Programming Languages: Preferred: Any scripting languages for automation tasks Databases/Data Management: Preferred: Basic understanding of database management systems Cloud Technologies: Preferred: Familiarity with cloud service providers Frameworks and Libraries: Required: ITIL framework Development Tools and Methodologies: Required: System administration tools Security Protocols: Preferred: Knowledge of security best practices in IT operations Experience Requirements 8+ years of experience in IT Operations, Technical Support, or a related field. Experience with ITIL framework, managing IT infrastructure, system administration, and technical support. Alternative experience pathways include significant project-based experience in IT operations. Day-to-Day Activities Provide technical support and troubleshoot issues for Synechrons employees. Conduct regular meetings with the IT Operations team to review system performance and address issues. Participate in project planning and implementation of IT infrastructure updates. Prepare deliverables including technical documentation and incident reports. Exercise decision-making authority to resolve IT operational issues promptly. Qualifications RequiredBachelors degree in Computer Science, Information Technology, or a related field. PreferredCertifications in ITIL or relevant IT operations courses. Commitment to continuous professional development and staying current with industry trends. Professional Competencies Strong critical thinking and problem-solving capabilities. Demonstrated leadership and teamwork abilities. Excellent communication and stakeholder management skills. Adaptability and a continuous learning orientation. Innovative mindset and ability to manage time and priorities effectively.

Job Summary Synechron is seeking an experienced and detail-oriented Senior Middleware Administrator to oversee the deployment, management, and automation of middleware environments. This role is pivotal in ensuring the stability, security, and performance of middleware systems across cloud and on-premises infrastructure. The successful candidate will lead automation initiatives, support containerization efforts, and mentor team members to optimize middleware operations, thereby contributing to the organization’s digital and operational excellence. Software Requirements Required: Linux platform proficiency (Red Hat Enterprise Linux or equivalent) Scripting languagesPython and/or Bash (intermediate to advanced) CI/CD toolsJenkins, Travis, Concourse or similar Configuration and automation toolsAnsible, Terraform ContainerizationDocker, Kubernetes Preferred: Middleware technologies such as WebSphere, JBoss, or similar Cloud environments (AWS, Azure, or GCP) familiarity HashiCorp CertifiedTerraform Associate (optional) HashiCorp CertifiedVault Associate (optional) Overall Responsibilities Develop, maintain, and enhance automation scripts and infrastructure as code using Ansible, Terraform, and related tools Build and deploy containerized versions of legacy applications, ensuring scalability and reliability Provide hands-on support and guidance to operations teams on automation, containerization, and middleware management Support provisioning, configuration, deployment, and disaster recovery processes for middleware environments Monitor the health, security, and performance of middleware systems, taking corrective actions as needed Troubleshoot and resolve middleware-related issues with a focus on stability and uptime Automate updates, patches, configurations, and environment provisioning processes Conduct training sessions and share knowledge to improve team capabilities in automation and middleware management Assist in planning and executing middleware upgrades and migrations aligned with organizational standards and best practices Performance outcomes: Consistent, automated provisioning and deployment processes Reduced manual intervention and increased system reliability Knowledge sharing that enhances team competency Secure, compliant, and well-maintained middleware environments Technical Skills (By Category) Programming Languages: Mandatory: Python, Bash Preferred: PowerShell, other scripting tools Databases/Data Management: Basic understanding of database connectivity for middleware applications (e.g., JDBC, SQL) Cloud Technologies: Experience with cloud environments (AWS, Azure, GCP) for middleware deployment and automation Frameworks and Libraries: Knowledge of container orchestration and management (Docker, Kubernetes) Development Tools & Methodologies: Jenkins, Travis CI, Concourse Infrastructure as CodeTerraform, Ansible Version ControlGit Security Protocols: Familiarity with securing middleware environments and implementing best practices in access control and encryption Experience Requirements 5-10 years of experience in IT operations, systems automation, or middleware administration Proven expertise in middleware tools such as WebSphere, JBoss, or similar products At least 2+ years of practical experience with Ansible, Terraform, Docker, and Kubernetes in cloud or hybrid environments Demonstrated experience in automation, scripting, and infrastructure provisioning Prior exposure to cloud-native deployment models and disaster recovery strategies Alternative experience pathways: Candidates with extensive hands-on middleware administration and automation experience, even if specific cloud environment experience is limited, will be considered. Day-to-Day Activities Monitor and maintain middleware system performance, security, and availability Develop, test, and deploy automation scripts and infrastructure code for provisioning and configuration management Containerize legacy applications to improve scalability and operational efficiency Collaborate with development, operations, and security teams on middleware-related initiatives Conduct troubleshooting and root cause analysis for middleware outages or issues Perform system upgrades, patches, configuration changes, and environment migrations Provide guidance and training to operational teams on automation tools and middleware best practices Document processes, configurations, and automation workflows for transparency and knowledge sharing Qualifications Master’s Degree in Computer Science, Computer Engineering, or related field; alternative professional experience considered Certification in Red Hat Enterprise Linux Automation with Ansible (RH294) is preferred Certified Kubernetes Application Developer (CKAD) or equivalent is highly desirable Additional certifications such as HashiCorp CertifiedTerraform Associate or Vault Associate are advantageous Professional Competencies Critical thinker with strong problem-solving skills and analytical aptitude Effective communicator with the ability to articulate technical concepts clearly Team-oriented with a proven ability to collaborate across functions Results-driven, with attention to detail and quality in work outputs Adaptable and eager to learn new tools, processes, and technologies Demonstrates initiative in automation and process improvement efforts Skilled in managing multiple priorities and working under pressure

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. ServiceNow Developer - Asset Management What you will do As a ServiceNow Administrator - Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently tracked and managed Collaborate with senior developers or platform owners to troubleshoot and resolve more complex technical issues Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained Assist in monitoring IT asset lifecycle management, ensuring assets are properly recorded, utilized, and decommissioned Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction Basic Qualifications: Master s degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelor s degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs). Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process. Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations. User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users. Preferred Qualifications: Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules. Report & Dashboard Creation: Ability to create custom reports and dashboards that track key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability. Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations. Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e. g. , ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Work Hours: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm - 10:00pm IST; Third Shift: 10:00 pm - 7:00 am IST. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers. amgen. com .

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let s do this. Let s change the world. In this vital role you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently supervised and managed Collaborate with senior developers or platform owners to troubleshoot and resolve more sophisticated technical issues Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained Assist in supervising IT asset lifecycle management, ensuring assets are properly recorded, applied, and decommissioned Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelor s degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs). Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process. Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations. User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred) Preferred Qualifications: Good-to-Have Skills: Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules. Report & Dashboard Creation: Ability to create custom reports and dashboards that supervise key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability. Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations. Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e. g. , ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency. Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About the Role We are seeking a skilled Senior Security Analyst to join our SOC team. The ideal candidate will have a strong background in SOC operation and ensure that the SOC team is performing its functions as required and to trouble shoot incidents and events. As a Senior Security Analyst shall also act as the technical SME, and handle critical SOC task, Incident, guiding Level 1 and Level 2, customer communications. Key Roles & Responsibilities: Incident Response and Management Lead the investigation of high-severity security incidents and breaches. Provide expert analysis for complex incidents that L1 and L2 analysts cannot resolve. Develop and execute incident response procedures, including containment, eradication, and recovery. Ensure proper escalation processes are followed for incidents requiring higher expertise. Communicate with stakeholders, such as management and IT teams, to ensure appropriate handling of incidents. Threat Hunting and Analysis Perform proactive threat hunting activities to identify potential vulnerabilities, threats, and attacks before they happen using Splunk / QRadar SIEM. Use threat intelligence feeds to enrich SOC operations and identify emerging threats. Analyze large volumes of security data to detect patterns and anomalies. Security Tool Management Oversee and optimize the usage of security monitoring tools such as Splunk/ QRadar SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention Systems), and endpoint protection systems. Configure, update, and fine-tune security tools to improve detection capabilities and reduce false positives. Recommend new security tools and technologies to improve SOC operations. Log and Event Analysis Review logs from various sources (network, endpoints, servers, etc. ) to identify security incidents. Ensure accurate log data collection and retention practices are followed. Provide in-depth analysis of security alerts and generate reports. Vulnerability Management Conduct vulnerability assessments and prioritize remediation activities for critical vulnerabilities. Collaborate with the IT and development teams to address security flaws and implement patches. Collaboration and Escalation Serve as the point of escalation for L1 and L2 SOC analysts when complex issues arise. Collaborate with other security teams, such as network security, application security, and IT operations, to ensure a comprehensive defense strategy. Work with external partners, including Managed Security Service Providers (MSSPs), to coordinate incident management and threat intelligence sharing. Security Policies and Best Practices Review and recommend improvements to security policies, procedures, and best practices. Ensure that the organizations security policies are being followed and advise on improvements. Conduct regular security awareness training for SOC staff and the broader organization. Reporting and Documentation Generate detailed reports on incidents, security posture, and threats for senior management and relevant stakeholders. Maintain incident logs and documentation to comply with regulatory and internal policies. Ensure all incidents are well-documented with root cause analysis, remediation efforts, and lessons learned. Continuous Improvement Analyze the effectiveness of the SOCs operations and suggest improvements to processes, workflows, and technologies. Stay updated on the latest cyber threats, tools, and techniques. Assist with the development and execution of simulations, exercises, and training to improve SOC capabilities. Compliance and Regulatory Requirements Ensure compliance with SLAs for all projects. Ensure SOC operations meet industry compliance requirements (e. g. , GDPR, HIPAA, PCI DSS). Help in audits and compliance assessments related to security operations. Mentoring and Training Provide mentorship and training to junior SOC analysts (L1 and L2). Share knowledge on advanced attack techniques, response strategies, and threat detection methods. Report deviations and concerns to the SOC Manager Basic Qualifications: B. E/B. Tech in Computer Science, Information Technology, Cybersecurity, or a related field. 5+ year of experience and strong foundational knowledge in security operations, SIEM, or IT security. Basic understanding of cybersecurity concepts, networking fundamentals, and security monitoring. Knowledge of IT infrastructure, networking, and cybersecurity principles. Communicate effectively with customers, teammates, and management Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Preferred Qualifications: Certifications in ECIH/GCIH/CISM/CISSP etc. Splunk Certified candidate Exposure to SIEM solutions, specifically Splunk, Qradar , DNIF or similar platforms. Familiarity with security tools such as EDR, XDR, WAF, DLP, email security gateways, and proxy solutions. Enthusiasm for learning and a strong interest in cybersecurity as a career. Ability to work in a team and adjust to rotational shifts in a high-stakes environment. Knowledge of cloud security and platforms (e. g. , AWS, Azure, GCP) Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Job Purpose To create a Digital sales engine and establish it as a alternate channel of sales. Responsibilities Manage digital endeavors and help the company establish leadership in the category Drive Online and Tele-assisted Sales platforms for the company. Execute the Direct to Consumer Strategy, including volume plan, expense plan, quality targets and client experience (NPS)Drive Digital Transformation to benefit all stake holders including Customers, Distributors and Employees Generate leads for all sales channels using digital channels. Support the product liaison and product teams in testing and rolling out initiatives to achieve the best and most efficient mortgage journey Manage existing portals like website, mobile applications & social channels. Facilitate the development of new builder/channel relationships so as to penetrate new markets and thereby increase business Manage all relationships with digital agencies, develop vendors, service providers etc The role requires the person to manage the digital sales through online aggregators The person will have to build strong relationship with relevant partners and help drive the sales numbers. End to end customer management including escalations Work across functions such as Finance, HR, IT, operations etc to optimize processes and smooth out issues Ensure compliance to all Audit / NHB regulations as well as processes, policies and reports as per company designed systems

Mode of Interview : 2-3 rounds (Virtual/Inperson) Notice : Immediate - 15 Days Max Technical Skill Requirements : ServiceNow Business Analyst, ITIL, ITSM, Dashboard Creation, APM, Scripting, Datadog Role and Responsibilities : - 6+ Years of experience into SRE Engineer , having thorough knowledge on ITIL/ITSM process - Certification in ITIL v4 framework and deep knowledge of ITSM platforms preferable - Hands on experience on APM tool Datadog - Demonstrable ability to implement complex process workflows, and evidence performance through metrics-driven reporting - Strong understanding of IT Operations - Strong written and verbal communication skills with the ability to understand and present complex technical information in a clear and concise manner to a variety of audiences including executive leadership - Ability to develop strategic relationships with other teams, departments, business stakeholders, and 3rd parties - Ability to understand business requirements and define KPIs which can showcase stability of the application in production and give meaningful insights to business - Proven trouble-shooting experience and strong incident reduction-minded focus - Should be able to unsurfaced recurring issues and Toil and suggest automations - Strong problem-solving skills and the ability to think quickly and execute on short-time frames

Role & responsibilities & Preferred candidate profile TERMS OF REFERENCE IT MANAGER 1. INTRODUCTION Post: IT Manager Post Type: Permanent, full-time (with 3-month probation period) Department: IT Department 2. REPORTING RELATIONSHIPS The IT Manager will report to the Director, Corporate Affairs and will work closely with the Management Team of EyeCare to ensure seamless IT operations and strategic alignment with organizational goals. 3. OVERALL RESPONSIBILITIES The IT Manager will be responsible for leading the IT department, ensuring the maintenance, security, and optimization of computer systems, networks, and related technologies. The role involves strategic planning, technical oversight, and management of IT initiatives to support business operations effectively. 4. SCOPE OF WORK Oversee and manage the IT infrastructure, including networks, servers, and systems. Lead IT strategy development aligned with business objectives. Ensure data security, compliance, and cybersecurity measures are in place. Supervise IT support services, troubleshooting, and technical assistance. Monitor and optimize hardware and software performance across the organization. Manage the deployment and maintenance of IT systems and applications. Develop IT policies and procedures to enhance operational efficiency. Oversee procurement and budgeting for IT-related assets and services. Lead training and support initiatives to ensure staff proficiency with IT systems. Ensure compliance with privacy regulations and IT governance frameworks. Collaborate with other departments to identify and implement technology solutions. Coordinate disaster recovery and business continuity planning. Analyze IT trends and provide recommendations for technology improvements. Ensure the confidentiality and security of company data and IT resources. Manage vendor relationships and service agreements related to IT. Perform other duties as assigned within the work scope. Adopt and implement IT standards, including: ISO 27001 for Information Security Management ITIL framework for IT Service Management Best practices in cloud security and disaster recovery 5. QUALIFICATIONS AND EXPERIENCE Minimum Bachelors Degree in Information Technology, Computer Science, or a related field. Minimum 5 years of work experience in IT management, including leadership experience. 5 years work experience in healthcare or an eye hospital setting is preferred. 6. DESIRED SKILLS AND COMPETENCIES Strategic IT Leadership: Ability to develop and execute IT strategies. Cybersecurity & Data Protection: Strong understanding of IT security measures. Infrastructure Management: Expertise in managing networks, servers, and IT systems. Cloud Computing & Virtualization: Knowledge of AWS, Azure, or other cloud services. Project Management: Experience in implementing IT initiatives and improvements. Budget & Vendor Management: Ability to optimize costs while maintaining quality service. Troubleshooting & Technical Expertise: Ability to resolve complex IT issues efficiently. Communication & Collaboration: Strong interpersonal skills to engage with stakeholders. VoIP & System Configuration: Proficiency in managing telecommunication solutions. Business Continuity & Disaster Recovery: Ability to develop and oversee recovery plans. Active Directory Management: Configuration, maintenance, and security of Active Directory services to ensure seamless user authentication and access control. Microsoft 365 Setup & Administration: Proficiency in deploying, managing, and troubleshooting Microsoft 365 applications, including email, collaboration tools, and security protocols. Cloud Infrastructure: Hands-on experience with cloud-based solutions, migration strategies, and security best practices for efficient system performance. Domain Setup & Management: Strong knowledge in configuring domain controllers, ensuring network stability, and implementing security measures for domain-related tasks. ITIL Standard Knowledge: Familiarity with IT Service Management principles, incident management, and process optimization aligned with ITIL frameworks to enhance operational efficiency. 7. WE OFFER Competitive remuneration package. Comprehensive health insurance coverage. Professional development and growth opportunities. Access to online learning platforms for skill enhancement. Mandatory training and development programs.

Seeking an Operations Manager to lead IT services, manage projects, procurement, HR support, and vendor relations. Must have 6+ years' experience and be willing to travel to DRC as required. Certifications like ITIL/PMP preferred.

A ServiceNow Solution Architect plays a crucial role in designing, implementing, and optimizing ServiceNow solutions for organizations. Their responsibilities can be broadly categorized into different product SKU s ServiceNow platform engineering (on premise) with ITSM Modules including Service Request, Incident, Problem, Change, Rot and Configuration Management and security / regulatory disciplines Major accountabilities: Execute technology delivery strategy for business systems, platforms, and processes for a particular Business domain / Function. Partner with senior business stakeholders and TT Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates. Partner with business partners to ensure Technology Service/Solutions Delivery teams deliver products according to strategy with reuse across other areas. Ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible function / service area. Ensure services, solutions, platforms, products are fit for purpose and achieve the desired business value and impact. Run efficient DevOps for platforms, products, or systems ensuring availability and optimal performance for responsible function / service area. Establish governance structure for projects, operations, etc with right stakeholder representation. Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible function / service area. Follow industry trends and emerging practices to drive agility, speed, efficiency, and effectiveness. Ensure the overall user experience is considered when designing deploying new solutions and services. Ensure adherence to Security and Compliance policies and procedures. Monitor and proactively manage the ServiceNow platform to ensure high availability and optimal performance. Troubleshoot and resolve any platform-related issues or outages promptly. Implement best practices to prevent system downtime and performance degradation. Collaborate with the platform security teams to ensure the ServiceNow platform adheres to security standards and policies. Manage security controls, such as role-based access control, data encryption, and vulnerability assessments. Prepare the platform for audits, maintaining a secure and compliant environment. Lead a team of ServiceNow L3 and L2 consultants, administrators, and support staff. Coordinate and oversee the deployment of ServiceNow changes, updates, and enhancements. Manage and prioritize incident resolution and problem-solving efforts. Maintain and enhance ServiceNow configurations, workflows, and integrations as needed. Ensure that ServiceNow remains aligned with business requirements and objectives. Maintain comprehensive documentation for ServiceNow configurations, procedures, and incident resolutions. Collaborate with ServiceNow vendors and external partners to leverage their expertise and resources. Minimum Requirements: Bachelors degree in a related field (Computer Science, Information Technology, etc) is preferred. 10-15 years of relevant experience in IT operations, with a minimum of 5 years of experience in ServiceNow administration. ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are mandatory . Strong leadership and team management skills. In-depth knowledge of IT service management (ITSM) and ITIL processes. Excellent problem-solving and analytical abilities. Strong communication and collaboration skills. Proficiency in ServiceNow development, scripting, and customization. Knowledge of database management and integration technologies

We are seeking a highly experienced People Manager with a strong foundation in IT Services Delivery and support . The ideal candidate has transitioned from a Delivery role , bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement. Key Responsibilities: Leadership People Management: Lead and manage cross-functional teams, including QA engineers, Data engineers ,support teams, and delivery professionals. Build a high-performance team culture focused on accountability, innovation, and continuous improvement. Mentor and develop team members through coaching, performance reviews, and growth planning. Resolve interpersonal and performance issues to maintain team harmony and effectiveness. Transition from Delivery to People Management: Leverage delivery experience to align team objectives with business goals. Apply delivery insights to optimize team efficiency, resource planning, and execution. Bridge the gap between project execution and operational stability by fostering collaboration across departments. IT Services Operations Oversight: Manage and monitor IT service delivery performance against SLAs and KPIs. Oversee the planning and execution of QA initiatives, including manual and automated testing strategies. Collaborate with engineering and delivery teams to ensure service quality and defect-free releases. Process and Performance Optimization: Drive process improvements using metrics and data-driven decision-making. Ensure compliance with ITIL/ISO/SOC standards in service operations. Establish strong governance frameworks for delivery, testing, and support processes. Required Qualifications: Bachelors or masters degree in computer science, Information Technology, Engineering, or related discipline. 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management. Strong QA and Data support background with experience in test management, automation tools, and quality metrics. Proven experience in managing geographically distributed teams. Technical Professional Skills: Proficient in delivery management tools ,QA tools (eg, JIRA, TestRail, Selenium), Data Engineering tool Understanding of Agile, Scrum, and DevOps methodologies. Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus. Preferred Certifications: ITIL Foundation or Intermediate PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe) ISTQB or equivalent QA certification Soft Skills: Strong stakeholder and client communication skills. Ability to translate business needs into operational goals. Conflict resolution, team building, and change management skills. Strategic thinking with a hands-on attitude. What We Offer: A leadership role with real influence on team growth and delivery success. Opportunities for long-term career development in a global IT services environment. Flexible working options and a culture that values work-life balance.

Responsibilities: - Monitor and analyze the performance of solar and wind energy assets in real-time. - Identify and resolve issues promptly and efficiently. - Collaborate with other team members to address technical challenges. - Execute predefined operational procedures and workflows. - Document incidents, resolutions, and system changes. - Participate in the development and implementation of improvement initiatives. - Work closely with vendors and site teams to escalate and resolve issues. - Adhere to established security and compliance protocols. Requirements: - Bachelors degree in EC, Electrical Engineering, or a related field. - Relevant experience in NOC or IT operations. - Knowledge of solar and wind energy systems and monitoring tools. - Strong analytical and problem-solving skills. - Familiarity with networking and system administration concepts. - Ability to work in a fast-paced and dynamic environment.

Overview The Grafana and Elastic Architect will maintain and optimize the observability platform, ensure cost-effective operations, define guardrails, and promote best practices. This role will oversee the platforms BAU support, manage vendors and partners, and collaborate closely with application owners to onboard applications. The Architect will also lead the deployment of AI Ops and other advanced features within Grafana and Elastic while working with other observability, ITSM, and platform architects. This position includes people management responsibilities and involves leading a team to achieve operational excellence. Responsibilities Key Responsibilities: 1. Platform Ownership & Cost Optimization Maintain and enhance the Grafana and Elastic platforms to ensure high availability and performance. Implement cost control mechanisms to optimize resource utilization across Observability platforms. Establish platform guardrails, best practices, and governance models. 2. BAU Support & Vendor/Partner Management Manage day-to-day operations, troubleshooting, and platform improvements. Engage and manage third-party vendors and partners to ensure SLA adherence and platform reliability. Work closely with procurement and finance teams to manage vendor contracts and renewals. 3. Application Onboarding & Collaboration Partner with application owners and engineering teams to onboard applications onto the Observability platform. Define standardized onboarding frameworks and processes for application teams. Ensure seamless integration with existing observability solutions like AppDynamics, ServiceNow ITOM, and other monitoring tools. 4. AI Ops & Advanced Features Implementation Deploy AI Ops capabilities within Grafana and Elastic to enhance proactive monitoring and anomaly detection. Implement automation and intelligent alerting to reduce MTTR and operational overhead. Stay updated with industry trends and recommend innovative AI-driven observability enhancements. 5. Cross-Functional Collaboration Work closely with architects of AppDynamics, ServiceNow, and other Observability platforms to ensure an integrated monitoring strategy. Align with ITSM, DevOps, and Cloud teams to create a holistic observability roadmap. Lead knowledge-sharing sessions and create technical documentation for the team. 6. People & Team Management Lead and managed a team responsible for Grafana and Elastic observability operations. Provide mentorship, coaching, and career development opportunities for team members. Define team goals, monitor performance, and drive continuous improvement in Observability practices. Foster a culture of collaboration, innovation, and accountability within the team. Qualifications Technical Expertise 12+ years of experience in IT Operations, Observability, or related fields. Strong expertise in Grafana and Elastic Stack (Elasticsearch, Logstash, Kibana). Experience in implementing AI Ops, machine learning, or automation within observability platforms. Proficiency in scripting and automation (Python, Ansible, Terraform) for Observability workloads. Hands-on experience with cloud-based Observability solutions, particularly in Azure environments. Familiarity with additional monitoring tools like AppDynamics, ServiceNow ITOM, SevOne, and ThousandEyes. Leadership & Collaboration Experience in managing vendors, contracts, and external partnerships. Strong stakeholder management skills and ability to work cross-functionally. Excellent communication and presentation skills. Ability to lead and mentor junior engineers in Observability best practices.

Experience in IT Executive

What We Offer: What can you expect in an IT Director, Cloud Engineering role with TaskUs: So what does an IT Director, Cloud Engineering doThink of yourself as a leader that builds, enhances, and maintains on-premise and cloud-based Network infrastructure solutions and architecture through established standards, best practices, and the appropriate staffing and management of technical resources . Imagine yourself going to work with one thing on your mind: that you will provide technology vision and leadership which aligns with the organization s current and future goals, establish and maintain Cloud Infrastructure standards, plan and coordinate the processes required for the design and provisioning of infrastructure and networks necessary for the business and IT teams . Key Responsibilities: You will apply proven communication and problem-solving skills to guide and assist the organization on issues related to the design, development, and deployment for all infrastructure systems. You will develop and document infrastructure design policies, procedures, standards, guidelines. You will monitor lifecycle management strategy and processes. You will build and manage a team of highly skilled cloud engineering and architecture resources. You will develop and maintain effective working relationships with the business, vendors and stakeholders to deliver, maintain and operate enterprise-wide solutions for current and long-term business needs. You will evaluate emerging infrastructure technologies and provide strategic direction related to emerging technologies. You will serve as an active member of the Enterprise Architecture Team and participate in Executive Project Review Board meetings, as necessary. You will liaise with other IT departments and other teams to assist with platform direction, data processing/retention and overall vision. You will create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company s diversity commitment. You will ensure proper communication and collaboration across various functional areas and departments regarding matters such as quality assurance, requirements definitions and project management activities. You will manage infrastructure CAPEX and expense budgets. You will establish proactive design and operational measures to reduce production downtime incidents. You will integrate security standards and processes into solution designs to meet and sustain compliance with TaskUs security practices. You will provide technical evaluation and consulting support for enterprise projects. You will maintain documentation of infrastructure and network design and their corresponding contracts/agreements/lifecycle. You will cultivate and disseminate knowledge of infrastructure best practices; ensure process and infrastructure documentation is relevant, current and leveraged. You will work closely with the Operations, Sales and Client Services to ensure the execution of plans corresponds with expectations and govern deployment compliance with standards. You will also perform all other job-related duties as assigned. Required Qualifications: Bachelor s degree in Computer Science or a related field or equivalent work experience 15+ years of overall relevant IT experience with at least 7 years of experience in full infrastructure life cycle and considerable experience in delivering infrastructure and architecture services in a production environment. Previous experience of technical leadership, with a track record of increasing responsibilities are needed. Previous experience with implementation of structured design and architecture processes in a corporate environment are also needed. We need someone with project management skills including: project planning; structure; detail-oriented; discipline; project execution and follow-through. IT Operations experience is required. Previous experience leading a Cloud Engineering team (Amazon Web Services, Azure Cloud Services, Google Cloud Platform, Cloud Network Management Tools / Solutions and Deployment experience is preferred (Mixed Environment - AWS, Azure, New Relic, Terraform, Redshift) Background in Network Management tools is preferred (Solar Winds, New Relic) is desirable Experience with Security Vulnerability remediation for Cloud Environments, Cloud Environment Configuration hardening is required Someone with excellent customer service skills. Someone who is able to lead and mentor a team. Someone who has interpersonal skills to deal effectively with all business contacts. Someone who is able to accommodate different hours to work with teams from across the globe. Education / Certifications: Bachelor s degree in Computer Science or a related field or equivalent work experience Work Location / Work Schedule / Travel: Mostly Midshift Schedule (must be flexible to shifting if needed) Monday to Friday work week (Saturday Sunday rest days)

We are seeking a skilled and forward-thinking DevOps Engineer to join our dynamic team. As a DevOps Engineer, you will work at the intersection of software development and IT operations, automating, monitoring, and optimizing our infrastructure and deployment pipelines. Your primary goal will be to enhance our software delivery processes, ensuring reliable and scalable applications. Responsibilities: Design, implement, and maintain CI/CD pipelines using modern tools. Collaborate with development teams to ensure seamless integration and deployment. Monitor system performance, troubleshoot issues, and ensure high availability. Manage cloud infrastructure using Infrastructure as Code (IaC) tools. Implement robust security practices and conduct regular security audits. Automate repetitive tasks and improve operational efficiency. Implement observability using logging, monitoring, and alerting tools. Ensure disaster recovery and backup strategies are in place. Work with container orchestration platforms like Kubernetes. Foster a DevOps culture within cross-functional teams. Requirements Bachelordegree in Computer Science, Engineering, or a related field. 3+ years of experience in a DevOps, SRE, or related role. Proficiency with CI/CD tools (e.g., Jenkins, GitLab CI/CD, GitHub Actions). Experience with cloud platforms (e.g., AWS, Azure, GCP). Strong knowledge of AWS services (e.g., EC2, S3, Lambda, RDS, ECS, EKS, CloudFormation, CloudWatch, IAM, AWS CodePipeline, and AWS Config). Solid knowledge of containerization and orchestration (e.g., Docker, Kubernetes). Proficient in Infrastructure as Code tools (e.g., Terraform, Pulumi). Strong scripting and automation skills (e.g., Bash, Python, PowerShell). Knowledge of monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack). Experience with configuration management tools (e.g., Ansible, Chef, Puppet). Understanding of networking, security protocols, and cloud security best practices. Excellent collaboration and problem-solving skills. Preferred Qualifications: Certifications in AWS, Kubernetes. Experience with serverless computing. Knowledge of database management and caching solutions.