979 It Operations Jobs - Page 30

Career Category Information Systems Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: We are seeking a seasoned Engineering Manager (Data Engineering) to lead the end-to-end management of enterprise data assets and operational data workflows. This role is critical in ensuring the availability, quality, consistency, and timeliness of data across platforms and functions, supporting analytics, reporting, compliance, and digital transformation initiatives. You will be responsible for the day-to-day data operations, manage a team of data professionals, and drive process excellence in data intake, transformation, validation, and delivery. You will work closely with cross-functional teams including data engineering, analytics, IT, governance, and business stakeholders to align operational data capabilities with enterprise needs. Roles Responsibilities: Lead and manage the enterprise data operations team, responsible for data ingestion, processing, validation, quality control, and publishing to various downstream systems. Define and implement standard operating procedures for data lifecycle management, ensuring accuracy, completeness, and integrity of critical data assets. Oversee and continuously improve daily operational workflows, including scheduling, monitoring, and troubleshooting data jobs across cloud and on-premise environments. Establish and track key data operations metrics (SLAs, throughput, latency, data quality, incident resolution) and drive continuous improvements. Partner with data engineering and platform teams to optimize pipelines, support new data integrations, and ensure scalability and resilience of operational data flows. Collaborate with data governance, compliance, and security teams to maintain regulatory compliance, data privacy, and access controls. Serve as the primary escalation point for data incidents and outages, ensuring rapid response and root cause analysis. Build strong relationships with business and analytics teams to understand data consumption patterns, prioritize operational needs, and align with business objectives. Drive adoption of best practices for documentation, metadata, lineage, and change management across data operations processes. Mentor and develop a high-performing team of data operations analysts and leads. Functional Skills: Must-Have Skills: Experience managing a team of data engineers in biotech/pharma domain companies. Experience in designing and maintaining data pipelines and analytics solutions that extract, transform, and load data from multiple source systems. Demonstrated hands-on experience with cloud platforms (AWS) and the ability to architect cost-effective and scalable data solutions. Experience managing data workflows in cloud environments such as AWS, Azure, or GCP. Strong problem-solving skills with the ability to analyze complex data flow issues and implement sustainable solutions. Working knowledge of SQL, Python, or scripting languages for process monitoring and automation. Experience collaborating with data engineering, analytics, IT operations, and business teams in a matrixed organization. Familiarity with data governance, metadata management, access control, and regulatory requirements (e. g. , GDPR, HIPAA, SOX). Excellent leadership, communication, and stakeholder engagement skills. Well versed with full stack development DataOps automation, logging frameworks, and pipeline orchestration tools. Strong analytical and problem-solving skills to address complex data challenges. Effective communication and interpersonal skills to collaborate with cross-functional teams. Good-to-Have Skills: Data Engineering Management experience in Biotech/Life Sciences/Pharma Experience using graph databases such as Stardog or Marklogic or Neo4J or Allegrograph, etc. Education and Professional Certifications Any Degree and 9-13 years of experience AWS Certified Data Engineer preferred Databricks Certificate preferred Scaled Agile SAFe certification preferred Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .

Key Responsibilities Strategy Technology Management team is looking for an experienced tech support manager to propel Tech Management as a brand through consistent messaging and strategy. A self-motivated individual with experience handling both operational metrics and internal / external business stakeholders. To collaborate with the creation, review and implementation of policies and procedures established by the group that regulates the Bank. Leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Bank s strategic vision. Apply and interpret audit compliance requirements for various functions across Tech Management, GBS. Need to interact with internal / external auditors on matters related to audits of the organisations internal controls, and assess potential fraud activity, plus develop fraud detection tools. Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures. This role will enjoy a dynamic environment, operating with a degree of autonomy and the challenge of broad responsibility. Applicants seeking a long-term relationship will get first consideration. Business Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service. Review business requirements recommend strategic and operational plans / roadmaps for IT services ensuring alignment with GBS infrastructure and operations. Provide thought leadership, drive development of GBS Technology roadmaps to support ongoing digital transformation with the aim of enhancing our end user experience. Support the group technology framework and technology initiatives that support the efficient and flexible delivery of technology services to the business users. Participate in developing and managing the relationship between IT and relevant business stakeholders. Processes Closely monitor the daily management of all IT systems and services including Networks, Telephony, Video-teleconferencing, Security, Servers, Workstations, Storage, Backup Disaster Recovery, support, and co-ordination of third-party vendors. Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors. Ensure delivery of effective IT operations to the business across GBS. Lead in planning and executing business transition and migrations, system implementations to deliver effective outcomes. Ensure effective Stakeholder communication and reporting on all projects and initiatives Work collaboratively with project teams and key stakeholders in an organised and effective manner Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans Provide Service reporting to Senior Stakeholders on the technology systems, initiatives and services status related to respective business units / GBS hubs. People Talent To be successful in this role, be a team player, adaptable and someone who is comfortable rolling your sleeves up but at the same time seeing the bigger picture and be able to effectively communicate at all organisational levels. Risk Management Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures. Review Disaster Recovery plans, including implementing procedures, plans and security. Oversee the ongoing maintenance and support of all infrastructure technology, applications and services. Provide customised technology solutions to ensure all regional and global statutory and regulatory requirements are met Governance Ensure that management of all IT services to the users across GBS are continually improving towards best practice with respect to cost, quality and service. Lead the implementation of global IT policies, procedures, and best practices within respective Business units. Defining any functional aspects of these to enhance the IT infrastructure resiliency, service offering, quality and availability Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Tech Management and Support services MT (GBS, Global) Other Internal Partners WPS and TA (EUS, Network, Voice etc. , ) CIOs / COOs, Delivery Heads, Business / Domain heads and TS Teams TO, Governance Change - Risk Control, Technology Governance Assurance Skills and Experience Digital Activation MS Office (especially PPT, Excel, outlook etc. , ) Collaborative Tools (MS Teams, One drive , Zoom etc. , ) Remedy / ServiceNow / ADO Agile / Scrum / Project Management Cloud / AI Qualifications Graduate (Engineering Pref. ) / Postgraduate or equivalent degree - Full time Good understanding on implementation of IT policies, procedures, and best practices across for Shared Service centres and exposure to the global IT operations contributing to continuous improvement will be an advantage. Proven track record of understanding and managing operational metrics. Fluent in written and spoken English. Good Presentation/PPT skills will be an advantage. Product/Project Management Experience Experience in managing senior stakeholders. Can work in high functioning environment. Self-starter with initiative and drive Motivated to rapidly learn new skills. Meticulous on quality; take pride of your work. Excellent planning and organization skills Craves receiving feedback and constructive criticism. Certification on Technology, Operational Risk Management, Risk and Compliance or Audit Management. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17828

-Good verbal/ written communication skills : Client's will be based in us/uk -Good Analytical Skills - Should be able analyse issues in production environment -Understanding of Financial Instruments. basic understanding of payments/wire transfers and expense management -Good understanding of Database (preferably MS-SQL) and/or working with financial data and reporting 1-2 years of relevant work experience in performing IT operations process and managing client communications Analyze and troubleshoot process problems so as to make continuous and permanent improvements Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Develop and implement process improvement strategies. Ready to work in shifts Qualifications - MCA, BE/ BTech *Graduates with relevant work exp can be considered as well *Support experience would be preferred Mandatory Skills Comm Skills, Excel, SQL

IT Head, 3PL/Logistics industry working, Strong exposure of WMS, TMS - implementation & Operations, digital transformation, automation in Contract Logistics, IT infra, new IT initiatives, latest IT technologies hands on exp. excellent communication

The Role The Senior Technology Auditor role is part of the Global Internal Audit (GIA) team of Booking Holdings. This role will focus on planning and executing IT operational, governance and compliance related audits at Booking.com and other Booking Holdings companies. Next to this, the Senior Technology Auditor will assist in planning and executing SOX testing at Booking.com and other Booking Holdings companies. This position is based in Bangalore COE and may involve occasional travel to other Booking Holdings companies. B.Responsible Plans and executes SOX control testing across Booking Holdings companies. Plans and executes IT operational audits across a wide-range of topics across all Booking Holdings companies. Coordinates with stakeholders such as Risk Compliance, Product Development Engineering, Central Security Technology teams, External Auditors and others. Assists in conducting risk assessments and identifies controls in place to mitigate identified risks. Documents the results of audit work in accordance with the internal audit department and the Institute of Internal Auditors (IIA) standards. Supports preparing audit reports for senior management and leadership teams. Provides advice on internal control and participates in enhancing control procedures for Holdings companies. Drives and promotes the continuous improvement of the internal audit function. B.Required Strong knowledge of various IT environments attained through 5+ years of relevant experience working in IT (e.g risk and controls, software development, IT operations, cyber operations, etc.) Understanding of risk definitions and controls implementation in an IT environment Strong skills in negotiating, relationship building, problem solving, and timely problem escalation Strong analytical skills (experience with audit analytics is a plus) Excellent report writing and oral communication skills (proficiency in English) Excellent time management and organizational skills A minimum of Bachelors (post-secondary degree) preferably in Technology CISA / CISM / CISSP or equivalent designation highly desirable SOX experience is desirable B.Skilled Culture fit - The company is energetic, fast-paced and always evolving. This person brings the same energy and enthusiasm to work and has a hands-on, let's get the job done attitude. Self-starter Manage the activities and come up with new ideas with minimum guidance. Manage the activities and come up with new ideas with minimum guidance. Able to work independently and own the end to end audit process. Commercial Awareness - Eagerness to understand the business Results Oriented Meets deadlines on assignments, juggles multiple projects Data driven Is able to make decisions and identify risks through the analysis of data Stakeholder Management Is able to work with all levels of individuals up to and including executive management Building relationships - Able to establish a relationship of trust and collaboration with colleagues while presenting a sense of shared mission Entrepreneurial and committed to self-development Detail oriented but able to quickly grasp the bigger picture

Will be a key member of the CORE ERP SAP team, responsible for ensuring operational excellence, service continuity, and ongoing service improvement across the SAP landscape. Reporting to the Service Owner, he will act as functional and technical liaison between internal teams and the Application Support & Maintenance (ASM) partner. The role is focused on delivering high-quality, stable services, while continuously driving efficiency through automation, innovation, and the elimination of repetitive, low-value tasks. This role is ideal for a service-oriented professional with strong SAP expertise, ideally with exposure to HANA, and a passion for building scalable processes that support business agility and resilience. Key Accountabilities and Responsibilities (KARs) Service Management & Operational Excellence Own and drive the day-to-day delivery of SAP services, ensuring alignment with SLAs and business expectations. Lead the setup and refinement of ITSM processes such as incident, problem, change, and request management. Guide the ASM partner in following structured service delivery practices, ensuring compliance with agreed SLAs and continuous improvement targets. Drive operational excellence by identifying inefficiencies and implementing process improvements. Automation & Innovation Identify and eliminate waste caused by repetitive manual activities by introducing automation tools, scripts, or workflow enhancements. Work with the ASM partner and internal teams to embed automation in service operations wherever feasible. Foster a culture of innovation, leveraging modern tools and techniques to improve service reliability and speed. Collaboration & Governance Collaborate with the Service Owner to align service delivery with strategic objectives and business priorities. Work closely with the Product Owner to support service refinement as part of the broader product lifecycle. Actively participate in CABs, service review boards, and incident/post-incident review sessions to maintain governance and accountability. Coordinate resolution across squads, infrastructure, and partner teams to address cross-functional issues. Continuous Improvement Track service metrics and trends to proactively identify and resolve underlying systemic issues. Lead root cause analysis for major incidents and implement preventive measures. Promote LEAN principles to create a culture of continuous improvement within the SAP service domain. People & Stakeholder Engagement Mentor and coach team members on service practices and the importance of operational discipline. Serve as a trusted advisor to stakeholders by translating technical service details into meaningful business language. Promote knowledge sharing across teams to improve support coverage and resilience. Planning and Execution Contribute to sprint, release, and capacity planning from a service readiness perspective. Ensure readiness of service documentation, runbooks, monitoring tools, and escalation procedures. Maintain an accurate and current service catalogue and participate in roadmap and portfolio discussions. Financial management Responsible for cost optimisation by executing service improvement plans Key Performance Indicators (KPIs) SLA and KPI adherence (incident response time, change success rate, etc) Reduction in repetitive manual tasks via automation Business continuity and system uptime Quality of service documentation and process maturity Stakeholder satisfaction (via NPS or equivalent) Execution of service improvement initiatives Skills & Competencies Deep understanding of SAP ERP core modules and service delivery, with desirable exposure to SAP S/4HANA. Proven experience in managing service operations and vendor-led support models. Strong knowledge of ITSM frameworks (eg, ITIL), with the ability to design and operationalize support processes. Demonstrated success in driving automation and process improvement in an enterprise IT environment. Agile mindset with experience working in agile or DevOps-oriented teams. Excellent communication and stakeholder management skills, with the ability to work across technical and business domains. Strong analytical thinking with a proactive approach to problem-solving. Experience & Qualifications 6-10 years of experience in SAP service delivery, service management, or IT operations roles. Prior experience working with or managing ASM/vendor support teams. Hands-on experience or understanding of SAP HANA is highly desirable. ITIL Foundation certification (or higher) preferred.

MUFG Pension Market Services (MPMS) is seeking a skilled and proactive New Relic Specialist to support and enhance our observability and monitoring capabilities across key applications and infrastructure. In this role, you will be responsible for the implementation, configuration, and ongoing optimization of New Relic tools to provide deep visibility into system performance and user experience. This role supports MPMS s digital transformation and operational excellence strategy by delivering reliable, data-driven insights. Key Accountabilities and main responsibilities Strategic Focus Drive observability strategy aligned with MPMS s broader technology transformation goals. Support innovation in performance monitoring through New Relic s full-stack capabilities. Operational Management Configure, manage, and optimize New Relic tools for APM, infrastructure, synthetics, and logging. Collaborate with development, infrastructure, and support teams to define and track KPIs. Create dashboards and alerts to support real-time incident detection and resolution. People Leadership Guide and support teams in adopting observability best practices. Deliver training and onboarding for New Relic usage across application teams. Governance Risk Ensure observability practices comply with MPMS policies, risk management standards, and audit requirements. Maintain documentation and participate in reviews of monitoring configurations. Experience Personal Attributes At least 10 years of experience in IT Operations, including over 5 years of hands-on work with New Relic, AppDynamics, or Dynatrace in enterprise environments. Proven expertise in Application Performance Monitoring (APM), infrastructure monitoring, NRQL, and synthetic monitoring. Familiarity with cloud platforms such as AWS, Azure, or GCP, alongside experience with CI/CD pipelines. Personal Attributes Strong analytical and troubleshooting skills. Proactive, collaborative, and adaptable to changing priorities. High attention to detail, with a mindset for continuous improvement

Responsible for IT Operations of Eastern region Minimum Experience 8 to 10 years Responsible for Regional Office/ Area Office, Retail Outlets, Ware House IT-Systems. WAN Connectivity with Corporate, Area Offices and Factories. Co-ordinate with Regional Business Head, Regional Business Managers of various divisions, Commercial Manager, HOD s for IT-requirements at Region. Responsible for ensuring IT Systems are implemented for New Retail Outlets. Plan and execute hardware replacement at existing Retail outlets. Play key role in Software roll-out for the Retail Stores in the Region. Co-ordinate with Vendors, Partners for implementation of Software, physical stock verification of IT assets, e-waste disposal at the Region. Co-ordinate for IT-budget for the Region and manage the IT assets including software, equipment maintenance, external service and license renewals pertaining to the region. Manage the Regional Server, connectivity, HDVC etc. at Regional Office. Manage the Regional-IT team of 2-3 members. Ensure IT security Ensure Software license Project Management POC (Proof Of Concept) & new technology for reducing cost Work Experience B.E in IT, or MCA or M.Sc IT or Degree with Post Graduate Diploma in Computer Science/GNIIT or any other recognized qualification on Computer applications Able to manage IT-Network, understand Retail Software developments, Software licenses, IT-asset management. With minimum of 5-6 years of work experience in IT in FMCG/Retail set up A sound understanding of retail business drivers and updated on Retail IT - technologies. Team Player and good in verbal and written communication Minimum 3 Yr. Managerial Experience handling team Infrastructure Domain Willing to work with extended hours for closing the critical calls. An ability to learn new technologies quickly Strong documentation skills

Strategic Planning and Implementation Experience of ERP Implementation IT Infrastructure Management Security and Risk Management Project Management Team Leadership and Development Vendor Management Budget Management Compliance

Dear Aspirant, Greetings from JTSi Technologies India Pvt Ltd.!!! We JTSi Technologies India Pvt Ltd, a US based MNC IT Co at Kochi Infopark are urgently looking for an Operations Manager for our operations in Kochi. The incumbent must be a well experienced IT Operations with good communication skills who can oversee the daily operations of the company, ensuring efficiency and effectiveness in all processes. This role involves coordinating cross-functional teams, managing resources, and implementing strategies to enhance productivity, quality, and customer satisfaction. The ideal candidate will have a strong background in IT operations, project management, and process improvement. JTSi Technologies India Private Limited is a US based IT Co, with 20+ years into business. Our global offices are in Washington DC & New Jersey USA, and our Indian HQ is in Bangalore. Details are as follows: Designation : Operations Manager Qualification : Graduation Preferably MBA Operations Skillsets : IT Co Operations, Client Management, Reports & MIS Experience : Minimum 5 - 8 Years Remuneration : Salary ranges are negotiable and will be the best in the industry. Shift Time : 09.30 AM - 06.30 PM IST Place of Posting : Infopark, Kochi. ROLES & RESPONSIBILITES 1. Develop and manage organizational goals and objectives keeping the organizational vision refreshed 2. Develop and manage departmental goals and objectives 3. Monitor project/program progress and ensure it meet/exceed the set timeline 4. Weekly report create weekly 5. Implement best practices to enhance productivity and efficiency 6. Process Improvement in operational processes 7. Develop a diverse team fostering a culture of accountability and continuous improvement 8. Collaborate with senior management to develop operational strategies aligned with companys goals and objectives 9. Design policies that align with overall strategy 10. Oversee project timelines, resource allocation, and risk management 11. Cross-Departmental collaboration to ensure alignment of goals 12. Vendor management 13. Ensure all operations adhere to relevant laws, regulations and company policies 14. Establish/Maintain SMART goals, KPIs and Targets for the company (departments) 15. Competitive intelligence 16. Coordinating with MEP team and office infrastructure management 17. Derive strategies for constant improvements. Recommend growth strategies 18. Risk mitigation and coordination with all departments 19. Implement efficient processes and standards 20. Oversee expenses and budgeting to help the organization optimize costs and benefits 21. Coordinate customer service operations and find ways to ensure customer retention 22. Manage contracts and relations with customers, vendors, partners and other stakeholders 23. Ensure compliance with local and international laws (e.g. data protection) 24. Oversee the implementation of technology solutions throughout the organization 25. Mentor and motivate teams to achieve productivity and engagement 26. Report on operational performance and suggest improvements. If you are interested kindly go through the details and please send us your recently updated resume / references to careers@jtsiindia.com . We will revert you at the earliest. Thanks, and Regards, Recruitment Team JTSi Technologies India Private Limited Third Floor, Thapasya Building, Infopark, Kochi. Contacts: 0484 – 4070368 | E Mail: careers@jtsiindia.com | Website: www.jtsiindia.com

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: ET Daily Charges reporting outputs comprising LE, budget, run rate and interlock. Performing robust analysis to call out opportunities/risk, management of budgets and consistency. Responsible for publishing Customer level reporting, Consumption level reporting and HIBS Billing report. This role also supports GOA reporting as an interim arrangement. Stakeholder management through ET COO team; collaboration with peers across Tech GBGFs for sell-outs/ buy-ins; working with Senior Business Managers, who specialise in each Service Line (L4) Support on management of our recovery position and charges rates to ensure the Business is adequately covering Tech costs with a steady state of recovery Strong understanding of our primary applications: Cognos, HIBS, GPDM as well as excel Alignment with existing PPM team who own CtB Governance view for ET and manage our CAMs and impairment processes Directs - Cloud, software hardware for UK, HK, India billing accruals From 2025 addition of Germany directs as a part of Project Willow with a focus to ensure cost discipline [NB Mexico/ Poland other resources doing similar role on control reports for specific countries Pro-active input into process improvement and automation Support of wider team as demands or cover is needed, including directs cost management and month end processes Requirements To be successful in this role, you should meet the following requirements: Proven experience with a Talent Intelligence Platform (Eightfold preferable). Background within a technical configuration role. Good understanding of technology, best practices and skills needed in modern software development to be able to spare with your colleagues to develop in role as engineers. Experience with working in an agile development environment. A curious team player that continuously learn, naturally shares knowledge and challenges status quo while embracing diversity and inclusion. Be able to clearly convey complex technical issues to non-technical stakeholders. Excellent documentation skills, organizational, and time management skills. Good communication and interpersonal skills. Experienced in Jira Confluence Knowledge of recruitment systems such as SAP Recruiting, Taleo, Avature, Hirevue. Technical background in IT Operations or Software Development

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Windows Server Admin. Experience: 8-10 Years.

Overview Role- Application Support Analyst-Servicenow Location- Chennai, Bangalore, Hyderabad & Coimbatore Annalect is currently looking for a highly motivated and dynamic individual to join our technology team as a Technology Operations Analyst. In this role, you will play a crucial part in User access management, New Client creation within Tool, as well as tracking their application usage and health. Your responsibilities will also include interacting with user and product owner teams. Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner. We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position. Responsibilities We are seeking a proactive and detail-oriented Application Support Analyst with 2–5 years of experience to join our team. The ideal candidate will have hands-on experience in ServiceNow, excellent communication skills, and a passion for resolving issues effectively. You will play a key role in supporting business applications, ensuring smooth operation, and collaborating with cross-functional teams. Key Responsibilities: Provide L1/L2 application support and resolve incidents/tickets within defined SLAs Work with ServiceNow for ticketing, tracking, and documentation Troubleshoot issues, perform root cause analysis, and implement resolutions Communicate effectively with internal users and technical teams Escalate issues to relevant teams and follow through to resolution Support application upgrades, patches, and configuration changes Document processes, FAQs, and known issues in a knowledge base. Work in rotational shifts (if applicable) and ensure 24/7 support coverage. Qualifications Required skills: 2–5 years of experience in Application Support or IT Support Strong experience using ServiceNow (ticketing, incident management, reporting) Excellent problem-solving and analytical skills Strong verbal and written communication skills Familiarity with ITIL processes Ability to prioritize and manage multiple tasks Basic understanding of databases, SQL, or scripting is a plus Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

The Lead Zonal IT Operations is responsible for managing the day-to-day IT infrastructure and support services across multiple sites within an assigned zone. This role ensures consistent service delivery, system availability, and operational efficiency in alignment with enterprise IT policies and business objectives. The role will lead regional IT teams, coordinate with central IT functions, and serve as a key point of contact for local business leadership. Key Responsibilities: Manage end-to-end IT operations within the assigned zone, including infrastructure, service desk, on-site support, and compliance. Lead and mentor zonal/Regional/Area IT teams, ensuring effective coverage, training, and performance. Ensure system availability, incident resolution, and timely support across all zonal business units or branches. Oversee implementation of IT infrastructure projects and upgrades across regional locations. Monitor adherence to IT policies, information security guidelines, and SLA targets at each site. Act as the primary interface between zonal business head and central/corporate IT teams for all technology-related matters. Collaborate with the IT infrastructure, cybersecurity, applications, and service management teams to support business operations. Conduct periodic audits and assessments to ensure compliance with corporate standards and risk controls. Maintain accurate asset records, service reports, and documentation for all zonal IT systems and activities. Track and report key metrics (uptime, resolution time, support ticket volumes) and recommend improvements.

Looking for a skilled professional with experience in server maintenance, software query resolution, hardware troubleshooting, LAN management, domain access, and repairing/formatting MacBooks and other laptops to ensure smooth IT operations.

We help the world run better Job Summary We are looking for a highly skilled IT Finance Consultant with a strong financial background, expertise in IT, Finance, Product Management ,and experience in software testing and DevOps environments. This role requires a deep understanding of SAP FI, S/4HANA Private Cloud,he selected candidate will play a crucial role in technical validation, root cause analysis, and process optimization while working closely with cross-functional teams to enhance product development and business operations. Key Responsibilities As part of the GCE ATLAS Customer Care team, which is an operations team supporting customer onboarding into ATLAS, you will: Primarily focus on Quality of Balance Statement created, drive improvement, create user stories related to Balance Statement. Leverage expertise in IT financial domains to support business requirements. Define and document requirements for the development of the ATLAS Balance Statement (PCE Packaged) collaborating closely with the development team to ensure successful implementation. Prioritize features and functionalities within the workstream, aligning them with overall strategy, business needs, and customer expectations. Create and refine user stories along with detailed acceptance criteria for effective sprint planning and execution. Manage internal dependencies within the stream and provide regular updates on cross-stream dependencies to ensure seamless coordination. Lead end-to-end initiatives to streamline operations. Identify automation opportunities in standard operating procedures. Perform deep technical analysis and root cause identification across customer onboarding, ITSM, and financial data domains. Validate processes from contract signing to customer offboarding in ATLAS. Collaborate with development teams to define user stories and prioritize new functionalities. Align ATLAS capabilities with financial and operational business needs. Engage with all ATLAS stakeholders across ECS and not limites to Sales, ATLAS IT Developers, Product Owners, Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions. Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences. Operational Support & Data Analysis: Perform technical data analysis across multiple domains, including balance statements, customer onboarding, ITSM, and data quality. Identify trends and root causes across different units to drive permanent solutions. Development Environment: Collaborate with development teams to define and prioritize user stories and functionality. Ensure seamless implementation of new features and process improvements. Financial Process Optimization: Leverage expertise in SAP FI or financial domains to support business requirements. Drive the development lifecycle, overseeing the successful delivery of value in the designated workstream area. Act as a key liaison between IT Product Management and development teams, ensuring end-to-end requirements are well-defined and aligned with Product Owners, particularly for Customer Self-Service in ATLAS. Define and prioritize enhancements for the ATLAS Balance Statement and work with development teams for product success. Align product functionality with business objectives, including deal management, renewals, decommissioning, and change processes. Stakeholder Collaboration & Communication: Work closely with business stakeholders, IT teams, and product owners to align system capabilities with financial operations. Facilitate cross-stream alignment within the ECS ITSM transition project and ensure business requirements are met. Ensure effective communication and decision-making to enhance product development and operational efficiencies. Required Skills & Qualifications Strong cloud-native development experience, particularly in Finance Ability to debug, troubleshoot, and perform root cause analysis in complex environments. IT Operations and DevOps environment. Proficiency in the SAP BASIS, installation, upgrades and System administration Good understanding of operational aspects (Application or Technical) of SAP solutions. Good understanding of SAP System Architecture, SAP solutions (releases, platform interdependencies etc.) Knowledge on SAP Basis, SAP Administration, SAP Expertise in full software development lifecycle from design and implementation to testing and deployment. Ability to debug, troubleshoot, and perform root cause analysis in complex environments. Strong analytical mindset and problem-solving skills with a proactive approach. Ability to drive technical discussions, influence stakeholders, and serve as a center of excellence. Strong analytical mindset and problem-solving skills with a proactive approach. Ability to drive technical discussions, influence stakeholders, and serve as a center of excellence. Preferred Qualifications Experience with Finance domain. Understanding of financial reporting and compliance processes. Prior experience in Agile product development and cloud-based service management. Educational Background Bachelor s or Master s degree in Finance, IT, Computer Science, or a related field. 4 to 7 years of experience in IT Finance. #SAPECSCareers Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427148 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 427148 Posted Date: Jun 1, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Location/s: Bengaluru Relocation supported: Within country; Not supported, but internal applications are welcome Recruiter contact: Supriya Yadavalli Mott MacDonald We re a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients businesses, our communities and employee opportunities. A fundamental part of this is respecting each person s differences and striving to meet their needs. We are proud to be a one of Glassdoor s top employers to work for in the UK, as well as being recognised as a Top Inclusive Company in the UK. Our values: P rogress, R espect, I ntegrity, D rive, E xcellence. Overview of the Role: Working closely with the 4th line Productivity Applications team, you will help to resolve incidents, problems and assist with implementing change. This role will be based in one of our Global IT Operations Centre based in either India or United Kingdom. The Productivity Applications Team play a pivotal role in ensuring that our applications perform to a high level while adhering to Mott MacDonalds policies and procedures. Key duties and responsibilities include: Provide support to Productivity Applications team. Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Work closely with the wider Applications teams helping to define support requirements and improvements to service across Productivity Applications. Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas Assists in improving the Productivity Applications team, proposes and drives forward improvement initiatives. Identify problems through analysing incident patterns and suggest enhancements to continually improve our services. Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity. Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance. Candidate Specification: Essential: Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience. Knowledge of the Microsoft 365 components and how they interact with one another. Experience of SharePoint Online and MS Teams Administration. Experience in supporting MS Exchange Online Excellent verbal and written English communication skills. Exceptional customer service skills. Experience in a service desk support role, ideally working to SLAs. Desirable: Knowledge of ITIL Service Management best practices, ITIL V3/V4. Experience of data migration tools such as ShareGate. Experience running PowerShell scripts for administration purposes. Experience in ServiceNow or similar ITSM Tools Experience of OneDrive, Power Apps, Power Automate and Power BI Experience of working in a global organization. Personal Attributes: Passionate about technology and learning. Ability to balance demands and priorities and think clearly under pressure. Attention to detail and a focus on quality. Excellent conflict resolution, communication, and collaboration skills. Logical and analytical approach to solving problems. We can offer (subject to Company s policy): - Agile and safe working environment - Competitive annual leave and sick leaves - Group incentive scheme - Group term life insurance, Workmen s compensation and Group medical insurance coverage - Short and Long-term Global employment opportunities - Global collaboration and knowledge sharing - Digital Innovation and Transformation

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Our JIRA Service Management, IT Operations team is comprised of people with backgrounds in Business to Enterprise and Business to Consumer Product Management. We are building solutions to guide the next degree of innovation in IT Operations workflows as part of our IT Service Management offering. We usher in the next level of innovation and help create the next level of scenarios that enhance the work experience and productivity of the IT and DevOps employee in an organisation. This role will report into product management leadership driving the charter of incident, change, alert, on-call and other key operational elements in the IT Service Management domain. ","responsibilities":" Own the overall strategy & execution of the AIOps remit as part of Jira Service Management business Partner with Atlassian s central platform teams and with external partners, developers to build for IT Ops scenarios Making these 3rd party connectors/integrations work well within the broader Atlassian Marketplace Effectively work with product marketing and other go-to-market teams in communicating product value, enabling support, sales, partners etc, and orchestrating product launches Empathize with the customer, discover the right problems, build roadmap and ship capabilities that provide measurable customer value Build with heart and balance by looking at qualitative & quantitative signals, market landscape, aligning to the overall JSM s vision of bringing Dev & IT teams together Qualifications 8+ years of experience in a product management role with experience in building & scaling product or platform services for enterprises Good understanding of enterprise architecture, problem statements and customer needs Experience in one or more of the following areas will be an added plus Prior experience in building & scaling an integration platform/ iPaaS solutions/building 3rd party connectors etc would be a plus Understanding of transformations, pre-post processing of data during the integration process Background in Software Development, User Experience Design, IT Operations Experience in IT Service Management, IT Operations, DevOps toolchain would be an added advantage ","qualifications":" Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Role : IT Manager VXI Global Solutions Job Summary: We are seeking a highly skilled and experienced IT Manager to lead our information technology team. The ideal candidate will be responsible for overseeing the company s technology infrastructure, ensuring optimal performance, security, and scalability to support business operations. Key Responsibilities: Manage and supervise the IT department and staff. Manage IT support teams to provide seamless desktop, network, and application support for floor operations. Oversee the installation, maintenance, and upgrade of hardware and software. Ensure network security and data protection policies are adhered to. Troubleshoot and resolve system and network issues. Manage IT budgets, vendor relationships, and procurement processes. Lead IT projects including infrastructure upgrades, migrations, and digital transformation. Develop and implement IT policies and procedures. Provide end-user support and training where needed. Monitor and evaluate technology trends and innovations. Coordinate with telecom vendors, internet service providers, and cloud service providers to ensure reliable connectivity and scalability. Maintain data privacy and security in accordance with client-specific requirements Ensure compliance with industry standards and regulations (e.g., GDPR, ISO, etc.). Required Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field. 10+ years of experience in IT operations, including 3+ years in a leadership or managerial role. Strong knowledge of IT systems, networking, cybersecurity, and cloud technologies. Experience with [list tools/systems relevant to your company, e.g., Microsoft 365, AWS, Cisco, ERP systems]. Excellent problem-solving and communication skills. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

JOB PURPOSE To lead the IT operations of GHIAL (GMR Hyderabad International Airport Limited) Airport and ensure the delivery of IT services as per the agreed service levels and customer satisfaction. ORGANISATION CHART KEY ACCOUNTABILITIES Key Accountabilities Ensure end to end delivery of IT service requirements to stakeholders as per agreed service levels and provide service performance reports. Understand current requirements and utilization levels of IT infrastructure and design ability to meet current and future requirements. Contract management for IT products and services acquisitions and evaluate performance of vendors for conformity to contractual requirements. Incident manager and second line of trigger to customers for closing escalations. Responsible for planning and documenting IT annual budgets (Capex & Opex), review and certify IT billing for payments. Responsible for operational resources - goals, performance, training, 24x7 shifts, and business continuity requirements. Approve new or changed operational requirements of concessionaires, and retailers. Responsible for availability critical IT Sub-systems and high performance of core devices. Support new projects which include any department of IT implementation and digital initiatives. Responsible for knowledge transfer and training to team members. Resolution of all incidents in accordance with the service level agreements. Manage the corrective action report process to ensure reports are compiled for all qualifying major incidents. Show continuous service improvements within IT and track these through to completion within a continuous service improvement register. Analyze all incident or help tickets not resolved by the teams to identify tasks that could be completed by resources, with adequate training and knowledge sharing by relevant teams, to reduce the duration of incidents/help tickets and improve first-contact fix rates within the scope. Manage and oversee the IT concessionaire to ensure they deliver as per the agreed service level agreement and contractual obligations. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS State Owned bodies such as BSNL, Telecommunications for broadband and wireless spectrum licenses Contact OEM such as Oracle , Microsoft , BMC for procurement and renewal of Licenses Review vendor performance on periodic basis Seek payment clarification both outgoing and Incoming Invoices To interact with Concessionaires/Retailers for providing any new requirements or resolve escalated issues. Interact with Corporate-IT and Operations-IT teams to align with the requirements Provide support to internal and external audit requirements To interact with Promotional Event agencies and provide necessary support. INTERNAL INTERACTIONS Interact with Head of Department to align Service Goals with Business Requirements. Interact with Shift Leads on daily basis to understand and resolve issues Interact with Security for AEP Work permits and Physical Security Requirements Interact with relevant stakeholders for terminal service Requirements Interact with relevant stakeholders for Datacenter requirements Interact with Technical services for HVAC and Power requirements Interact with AOCC for Work Permit Clearances and Operational Requirements and Drills Interact with Vertical Leads to Monitor Infrastructure Requirements FINANCIAL DIMENSIONS Planned Budget Versus Actual Utilization OTHER DIMENSIONS Service Level Target Planned and Achieved. EDUCATION QUALIFICATIONS B. E ECE or IT or CSE RELEVANT EXPERIENCE 20 + years in IT industry with Must Have Skills: IT Infrastructure Operations, IT Services Delivery, Digital Transformation COMPETENCIES Social Awareness Strategic Orientation Problem Solving & Analytical Thinking Entrepreneurship Capability Building Teamwork & Interpersonal influence Stakeholder Focus Planning & Decision Making Execution & Results Networking Personal Effectiveness

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience: 3-5 Years.

Our client has successfully established an automated warehouse as part of the Integrated Consumer Goods Manufacturing and Logistics Facility located in Trichy and Kapurthala. This automation initiative encompasses several key components: a) Hardware, which includes racks, cranes, conveyors, and guided vehicles; b) ASRS Controllers that oversee the operation of the hardware; and c) a Warehouse Management System (WMS) that serves as the interface between the ERP system and both the hardware and Warehouse Control System (WCS). To ensure the effective implementation of the WMS and WCS at the Kapurthala AMLF, it is essential to have a sufficient number of resources .This team will play a crucial role in providing IT infrastructure management, implementation, and support services throughout the various phases of the project. The detailed Scope of Work is outlined below. Execution of IT solutions in accordance with the sanctioned architecture Management of ICML IT infrastructure and security Oversight of high and medium-tier servers, routers, switches, firewalls, as well as storage and backup systems Administration of network and systems Management of wireless access points Oversight of user access and asset lifecycle Administration of Active Directory and patch management Management of vendors and original equipment manufacturers Ensuring compliance with information management policies and providing reports Facilitation of IT audits Following is the summary of roles and role of the persons who will be engaged as part of project delivery. Role (IT Operation lead- IS1 / IS2 Grade) Key Areas IT Infrastructure Oversight Resource Allocation User Administration Compliance with IM Policies / Reporting Execution of IT solutions in accordance with the sanctioned architecture ICML IT Infrastructure / Security Oversight Management of High and Medium-End Servers, Routers, Switches, Firewalls, Storage, and Backup Systems Network and System Oversight Management of Wireless Access Points User Access Oversight / Asset Lifecycle Management Active Directory Management / Patch Oversight Vendor and OEM Coordination Facilitation of IT Audits Comprehensive application support and resolution of all escalated issues Overseeing the management of specific servers and networks to ensure uninterrupted operation. Establishing new link connections and the requisite IT infrastructure at newly initiated project sites. Ensuring data backup, access control, IT security, software licensing, and compliance with IM Policy and Central Guidelines to achieve 100% adherence. Planning job responsibilities and delivering IT support services to users at project locations. Managing IT budgeting (capital expenditures and revenue for hardware, software, administration, consumables, etc.), procurement processes, maintaining an efficient inventory, and engaging in discussions with the business regarding procurement needs. Supervising daily operations to address escalations. Tracking the progress of new implementations and reporting findings to the business and head office. Monitoring incidents related to IT security. Acting as the business liaison for IT requirements and discussions. Overseeing e-waste management. Managing the asset inventory. Utilizing soft skills to effectively engage with user managers across various organizational levels. Conducting inspections of the quality processes employed by IT implementation partners. Facilitating IT audits. Reviewing compliance with the IT Act (including electronic signatures, records, e-waste, etc.) and identifying any gaps. Providing compliance reports to the head office in accordance with established procedures. Overall management of the team. Overseeing asset lifecycle management for both software and hardware. Continuously offering feedback to enhance process efficiency. Strategically planning for new requirements and the establishment of new locations. The IT Support Executive is responsible for overseeing Key Areas IT Infrastructure Management User and team Management IT Compliance Servers, Storages health checkup log book maintain Monitoring of backups Addressing of all the issues / IT related request logged with Helpdesk. Closure of all Servers and Client patch management, Antivirus update issues Asset management Deployment and replacement of Hardware devices Firmware upgrade of all HW devices Remote connectivity, VPN and VDI support Monitoring of links and address the issues. Software installation in end-user machine while handing over the asset to the user Re-installing relevant software during the time of troubleshooting Coordinate with vendor for part replacement Manage changes in IT infrastructure within the desired timeline (e.g., link upgrade, OS upgrade etc.) Managing process related to ITPF Coordinate access for 3rd party users Managing the specific servers & network Coordinate and constantly follow-up with central helpdesks for call resolution IT Security Incidences involving anti-virus, data backup, IT hardware stock etc. Printer support (Including cartridge management) Job planning & providing L1 IT support services to visiting users Soft-skills to manage the users Co-ordinate e-waste management as per the direction from District Office Adhoc travel to locations (demand based) for providing L1 support (in case of exigency)

Are you passionate about maintaining the reliability and performance of one of worlds largest fintech infrastructure We are seeking a skilled SRE - System Engineer to join our dynamic team. The ideal candidate will have a solid foundation in Linux/Unix administration and networking, along with a keen understanding of open source technologies, tools, and cloud services. Join us to ensure our services remain always-up and always-available. Key Requirement: Proficiency in Linux/Unix administration, coupled with extensive experience in the field. Computer networking proficiency and working knowledge. Utilize a wide variety of open source technologies and tools, with a strong emphasis on cloud services. Implement best practices and IT operations to maintain an always-up, always-available service. Participate actively in the on-call rotation schedule. Communicate effectively in English. Display a strong background in Linux networking, including the use of IP, iptables, and IPsec. Work with MySQL databases effectively. Working experience in Mariadb,Percona will be a plus. Understand and apply coding and scripting skills, with a preference for Perl, python or Golang. Experience with automation and configuration management, using tools like SaltStack. Hands-on experience with private cloud environments. Desirable Skills: Experience with implementing cloud services on Linux using KVM/QEMU. Familiarity with container orchestration technology. Knowledge of NoSQL databases, especially Aerospike. Proficiency in Perl and Golang. Understanding of Galera cluster operations. Experience with data center related activities.

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering Technology Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Over 7 years of experience in Major Incident Management and IT support, specifically within the financial services sector. Solid understanding of IT infrastructure components, including servers, networks, and applications. Proficient in ITIL frameworks and methodologies, particularly Incident, Problem, and Change processes, as well as ServiceNow ITSM. Exceptional communication and coordination skills, with a strong ability to lead recovery calls assertively. Strong analytical and problem-solving skills, capable of maintaining composure in high-pressure situations. Detail-oriented with excellent reporting capabilities and a commitment to teamwork, prioritizing team success. In-depth knowledge of IT operations and support organizations, ensuring effective collaboration across teams. Education Bachelor s degree in computer science, Information Technology, or a related field Responsibilities Oversee shift operations to monitor incident progress and identify issues for escalation based on severity and impact. Make critical decisions on incident escalation, balancing timely resolution with business impact and customer experience. Maintain transparent communication with stakeholders, providing updates on escalated incidents and coordinating responses. Regularly assess and improve escalation procedures and response protocols to enhance incident resolution capabilities. Conduct impact assessments to prioritize response efforts based on the scope and severity of major incidents. Develop and maintain incident response plans aligned with industry best practices and regulatory requirements. Facilitate post-incident reviews and root cause analyses to implement preventive measures and improve processes. Prepare KPI reports to highlight incident trends and performance metrics while collaborating with stakeholders to refine KPIs. Mentor incident management staff to enhance their skills and capabilities in a 24/7 work environment. About the team Our Service Management team is dedicated to ensuring seamless IT operations and rapid issue resolution. The team manages major incident bridges, facilitating quick resolutions to critical issues and enhancing service delivery. This position provides an exceptional opportunity to advance your career in IT Service Management while gaining invaluable hands-on experience in a fast-paced environment.