979 It Operations Jobs - Page 29

The Director of Run Efficiency will be accountable for: • Establishing the program which manages the overall cost efficiency of IT Run costs. • Establishing the practices and ways of working across teams which identifies the drivers of cost, and continuously improves cost efficiency in responsible departments. • Establishes the processes which enable teams to innovate with cost saving ideas and to pipeline initiatives supported by the required investment business cases. • Builds the insourcing investment business cases, and leads the insourcing initiatives. • Coordinates across the global organisation and with suppliers as required to build the visibility of the cost saving initiatives planned, ongoing or required. Role & responsibilities Technical • Extensive IT Operations experience with large multinational organisations • Expert in Business Case development • Experienced in required operating models for platform/agile operations. • Experience establishing global IT operating centres. • Competent IT engineer in multiple dimensions Business • Excellent business acumen. • Excellent communication skills. • Strong sense of ownership and accountability. • Strong analytical skills. • Ability to work collaboratively with others. • Ability to lead a team and develop others. • Ability to influence and persuade. • Experience in Shipping or Logistics would be an advantage.

Skill required: Tech for Operations - Technology Architecture Designation: App Automation Eng Assoc Director Qualifications: Any Graduation Years of Experience: 18 to 28 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for? Responsibilities May manage individual projects or coordinate a team of Technical Architects/Leads. Understands and manages client and program stakeholders expectations and business objectives. Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Banking Industry delivery experience Understanding of high level Banking architectures and Banking products Experience in Automation and Digital Transformation Ensuring the successful execution of software projects, meeting client expectations and driving innovation in software development Experience in multiple Domains. Lead the team to break down the project into user stories, develop a product backlog and prioritize these stories. Understanding of AI, Data & Technologies. Roles and Responsibilities: Experience in a client facing IT consultancy/IT provider environment. Prior experience in an Operations, Support or Delivery function and supervising or managing a team. A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example. Firm grasp of IT infrastructure and operations best practices within an ITIL framework. Broad IT technology experience, being a technical or solution authority Qualification Any Graduation

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :NNM Tools Administration Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 yrs of minimum education Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in NNM Tools Administration to accurately define and resolve client issues. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, using your expertise in NNM Tools Administration to troubleshoot and resolve issues. Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely and effective solutions. Stay updated with the latest advancements in NNM Tools Administration and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in NNM Tools Administration. Good To Have Skills:Knowledge of related technologies such as network management and monitoring tools. Strong understanding of IT operations and support processes. Experience in troubleshooting and resolving complex technical issues. Excellent communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Additional Information: The candidate should have a minimum of 2 years of experience in NNM Tools Administration. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications 15 yrs of minimum education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills:- Must To Have Skills:Proficiency in ServiceNow.- Good To Have Skills:Experience with JavaScript.- Strong understanding of IT operations and infrastructure management.- Knowledge of server and network configurations.- Experience in troubleshooting hardware and software issues. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow.- This position is based at our Pune office.- A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication with clients. Implement best practices for service desk management. Continuously improve service desk processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Strong problem-solving skills. Excellent communication skills. Good To Have Skills: Experience with ITIL framework. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Software Asset Management (SAM) in our organization. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements for application design. Design and develop applications using ServiceNow Software Asset Management (SAM) to meet business process requirements. Ensure the applications are scalable, efficient, and adhere to best practices. Perform code reviews and provide feedback to improve application design and quality. Troubleshoot and resolve issues related to application design and functionality. Stay updated with the latest industry trends and technologies related to ServiceNow Software Asset Management (SAM). Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM) and Strong understanding of ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations ManagementServiceNow IT Service Management Strong understanding of IT asset management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules and functionalities related to Software Asset Management (SAM). Experience with data migration and integration in ServiceNow platform. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Monitor network,server,application health,performance across manufacturing sites using various tools &systems Guide& mentor to junior IT Operations analysts in resolve complex issues Influence &contribute to the development of the monitoring strategy Required Candidate profile Exp in network & system monitoring & troubleshooting, network protocols,hardware, software Exp in a manufacturing environment Exp in automation& Python Familiarity with ITIL processes &best practices

HEAD - IT We are seeking a seasoned and strategic IT leader to oversee our IT Infrastructure and Information Security functions. This role is critical in ensuring a secure, scalable, and high-performing technology landscape across the organization. You will manage daily IT operations , lead key infrastructure initiatives, and own compliance with cybersecurity, data protection, and IT governance standards. Key Responsibilities Ensure reliable, secure, and scalable IT infrastructure across servers, networks, hardware, and cloud platforms Oversee daily IT operations including helpdesk, hardware/software management, and application uptime Implement and enforce IT and ISMS policies across the organization Lead cybersecurity risk assessments and ensure compliance with data protection laws Manage ISO 27001 audits, internal IT audits, and statutory compliance Monitor software license usage, manage vendor agreements, and lead software audits Evaluate and implement IT/security best practices from the industry Build and lead a high-performing IT team and manage external vendors and partners Collaborate with business stakeholders to align IT solutions with organizational goals Qualifications & Skills Bachelors degree in Engineering, IT, or related field . 10+ years of progressive experience in IT/IS roles, including leadership and people management. Hands-on experience with IT infrastructure, networking, cloud platforms , and enterprise systems. Proven ability to design, implement, and manage ISMS and IT governance frameworks. Demonstrated experience in cybersecurity, data protection compliance , and risk mitigation. Strong grasp of software license management , procurement processes, and vendor audits. Excellent communication, problem-solving , and stakeholder management skills. Strong strategic thinking with the ability to deliver tactically and operationally.

The CIO is a key contributor to the business strategy and planning process and will be responsible both for IT operations and for technology and digital innovation. It is critical for the CIO to build strong and productive relationships with all business unit leaders, acting as a true partner and making IT a business enabler. The CIO will manage 6 direct reports on the IT leadership team; total internal headcount in the IT organization across the globe is approximately 20. Key Responsibilities Strategy As a member of the senior management team, make a key contribution to the formulation of the digital strategy for the business. Proactively advise the senior management team on the emerging technologies and digital trends that are most relevant to the business goals and evolving needs. Help determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the return on investment. Leadership Develop an IT vision, strategy, and a roadmap, and lead the IT team and its business partners in effective execution. Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with company business objectives. Lead the S4HANA transformation project and deliver value to business. Prepare and monitor IT operational budgets that meet prevailing objectives and constraints. Develop and execute an analytics program that will allow business leaders to make data-based decisions. Build strong relationships with businesses and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges and opportunities. Implement the most appropriate and effective IT organizational design to support and engage with the business. Team Development Hire, develop, evaluate, reward, and retain a highly-qualified team of IT professionals. Foster a culture of innovation, transparency and accountability in IT. Promote a business-first mentality at all levels of the IT organization. Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects. Develop and maintain a plan that provides for succession and continuity in the most critical IT management positions. IT Operations Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the company s operations and business applications. Define and execute the Journey to Cloud strategy for the organization. Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business. Establish appropriate service levels and the processes to ensure that KPIs are met. Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported. Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data working very closely with the Group CISO. Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan. Establish and enforce IT policies, processes, portfolio management, development standards and methodologies. Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks. Review, recommend, and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment. Skills, Experience Qualifications Leadership and Communications Can create a clear strategic vision for information technology that supports business objectives and can execute on that vision. Able to work collaboratively with diverse leaders across the globe, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects. Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences. Demonstrated ability to recruit, hire and motivate a high performing IT team that values transparency and accountability. Possesses exceptional business acumen, analytical and problem-solving abilities. Excellent negotiating skills with internal customers and external service providers. Comfortable with ambiguity; can handle the unexpected with flexibility. A team player who favours collaborative approaches when working with internal and external partners. Proven ability to build trust with others through a commitment to the highest ethical and professional standards. A high energy executive; tenacious and passionate about reaching the goal, while keeping ego in check. Transformation Demonstrated experience driving digital transformation and business growth through innovation and the implementation of technology. Possesses solid knowledge in emerging technologies, and the ability to apply these in the service of the company s key business goals. Experience leading complex, major change initiatives; demonstrated skills in change management. Experience building an enterprise level data analytics capability. An entrepreneurial mindset; able and interested to pursue new business opportunities. Customer-service oriented. Builder of strong technology vendor partnerships, and able to manage multiple vendor relationships to ensure the best performance and financial return. Demonstrated experience with SaaS, cloud-based, and outsourced solutions through third party providers IT Operations Knowledge of a range of vendor technology solutions; able to select and integrate the most appropriate technologies to support the business Demonstrated ability to design and implement comprehensive approaches to cyber security and risk management. Experience designing and managing an effective IT governance framework across the spectrum of IT service delivery. Outstanding organizational skills, and the ability to manage multiple priorities in a fast paced, high-pressure environment. A strong background in operational and capital finances, and IT budget development Understands ITIL and other service management frameworks, and how to scale and implement them. Professional Experience and Education At least 15 years of career experience in technology, including a minimum of 5+ years in a leadership position Experience in a CIO or equivalent position in a global environment is preferred/required Experience in engineering, manufacturing or a related industry is preferred/required Experience leading an agile development organization Experience managing a large outsourcing partnership Experience in a federated structure with matrixed leadership responsibilities A bachelor s degree is required. An advanced degree in a related field, such as computer science, engineering and/or business (MBA) is preferred.

As the Service Desk Team Lead in Remote Support, you will be responsible for overseeing a team of remote support analysts, ensuring the delivery of high-quality technical support to end-users. Your role involves leading and coordinating the team, managing escalations, optimizing remote support processes, fostering a collaborative and efficient work environment and encouraging productivity and innovation. As Service Desk Team Lead, You Will Lead, mentor, and motivate a team of remote support analysts Conduct regular one-on-one and team meetings to ensure effective communication and address team needs Manage SLAs for responsiveness, completeness of solutions provided, and user satisfaction. Overview incidents based on its priorities and channelized to obtain an effective resolution within prescribed SLA Produce and collect impeccable operational data in no time Provide leadership to ensure the team has the tools, training, and mentorship required to succeed. Also, could lead, train and mentor team members, both from a technical and non-technical perspective Monitor team performance and individual analyst metrics Provide constructive feedback and implement performance improvement plans as necessary Monitor metrics (e.g. KPI, SLA, etc) to evaluate and improve performance Continuously evaluate and optimize remote support processes for efficiency and effectiveness Implement best practices to enhance the overall quality of support services Overview and take ownership of any notification Produce and maintain technology process documentation Up scale the internal IT parameters (CMDB, Service Catalog etc) Establish and optimize schedules to keep staff coverage and service in line with forecasted demands Monitor agent calls, analyze performance and provide valuable feedback as we'll as chart out plans for improvement in quality & service standards Act as an effective escalation point and overview all issues, requests coming from/to Global Service Desk, ensuring that requests / ticket journey is followe'd as per agreed SLA Create reports on advanced excel, slides and necessary IT operational documents (SOPs, TSBs etc) Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users As Service Desk Team Lead, You Have Must be a fulltime technical graduate Must have at least 7 + years of experience in IT operations at least 2 years as a TL or Supervisor Experience in knowledge management content development (create, edit, validate and manage knowledge articles) or technical writing Remote support experience necessary Must be familiar with problem, defect and incident management Must have experience in working on ticketing system tools like Jira, Service Now or Remedy Familiarity with IT service management (ITSM) processes and tools Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus ITIL knowledge of V3 or V4. Especially on Service Desk, Incident, Problem, and Change Management Hands-on work experience with the following: Windows Operating systems Active Directory Office 365 user administration G Suite user administration User account creation for Active Directory, Exchange Mailboxes, Distribution lists VPN and VDI Ability to work we'll in a dynamic environment and multi-task (short delivery timescales; an evolutionary business environment with changing requirements and priorities; interaction with business users and other technology teams etc) Must demonstrate a strong analytical and problem-solving skill Must be self-motivated, with strong ability to work both independently and with teams and managers as appropriate Must have experience performing root cause analysis and collaborating with technical teams of diverse IT related skill sets High levels of productivity and effectiveness Effective verbal and written communicator, able to adapt delivery style and language to suit the audience Able to win respect by working with people at all levels across IT and within the business Strong presentation skills including formal and informal presentation of work and assessments to critical audiences Must have keen attention to detail Flexible to work in shifts and extended hours ,

We are seeking a dynamic Workday Integration Specialist with strong Workday functional knowledge to join our People Tech team. This role bridges the gap between business and technology, combining Workday integration expertise with hands-on configuration and functional support across key HR modules. The ideal candidate will contribute to both the strategic and operational aspects of our HR technology landscape, helping implement seamless integrations, manage Workday configuration, and support application lifecycle needs in collaboration with global HRIS, infrastructure, and IT operations teams. Key Responsibilities: Integration & Configuration Troubleshoot and maintain Workday integrations using EIB, PECI/PICOF, Workday Studio and ensure successful execution of scheduled and event-driven integrations. Troubleshoot functional issues reported on Workday modules including HCM, Time & Absence, Payroll, Compensation, and Talent. Manage the integration lifecycle in accordance with SDLC standards and best practices. Functional & Business Support Collaborate with HR and business stakeholders to deliver training, user support, and documentation for business users. Partner with Cyber-security to ensure security compliance as per industry standards. Engage with stakeholders and configuration item (CI) owners to ensure CMDB accuracy and compliance. Reporting & Analysis Troubleshoot custom and advanced Workday reports using RaaS, calculated fields. Interpret complex data into actionable business insights and management-level reporting. Monitor system health and proactively identify anomalies or inefficiencies. IT Operations & Governance Partner with infrastructure and development teams on patching, vulnerability remediation, and operational compliance. Support IAM and data privacy policies across Workday and related systems. Governance, Risk & Compliance Participate in internal audits and ensure adherence to ITIL processes (Incident, Change, Problem Management). Complete application risk assessments and support security/privacy documentation. Coordinate with vendors and Operational Resiliency teams for disaster recovery (DR) planning and service impact assessments. Execute tasks as per IAM procedures including user access reviews and entitlements management. Manage patching and remediation plans in collaboration with infrastructure and security teams. Report and manage non-compliance situations; support audit issue resolution and tracking. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualification 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Bachelor s degree in Computer Science, Information Systems, HR Technology, or a related field. 5+ years of experience with Workday, including both integration and functional support. Hands-on experience with EIB, Studio, PECI/PICOF and Workday Reports. Strong understanding of IT operations, GRC practices, and SDLC methodology. Familiarity with configuration management, CMDB tools, and ITIL processes. Strong analytical, communication, and cross-functional collaboration skills. Workday certification(s) in Integration, HCM, or Reporting. Experience working in a global, enterprise-scale HRIS or IT environment. Knowledge of data privacy regulations (e.g., GDPR) and risk management practices. Exposure to tools such as ServiceNow, Qualys, and data privacy platforms.

Understand multiple Infrastructure tools like SCCM, Solarwinds, Manage Engine, App Dynamic, Data Dog etc. Have understanding of Discovery, Monitoring, Alerting, Patching functions. Prepare roadmap for IT infrastructure tools ensuring scalability, reliability, and performance. Analyze existing systems and propose improvements or new tool implementations. Identify, evaluate, and select appropriate tools and technologies for IT infrastructure, ensuring they align with business needs. Eliminate redundant, un-used tools in environment and help consolidate the tools lanscape Continuously optimize and maintain the performance of infrastructure tools. Implement best practices for monitoring, maintenance, and upgrades. Collaborate with various teams, including IT operations, development, and security, to understand their requirements and ensure that the infrastructure tools meet their needs.

Job Role Areas of IT Infra which he will be responsible: 1.IT Infrastructure: Data Centre including Server Management (Both ON PREMISE and on CLOUD) and Security, Network Architecture and Security, Past experience of Setting up of IT Setting up of for a new site, Past Experience of Migration of Servers between locations and to Cloud, Managed the Multi Cloud Environment Manage the WAN Network and Links (MPLS, ILL, Internet) across all the locations, Managed the Network and Server Segmentation based on company/ User Group/ Geography, 2.Manage the overall IT operations related to overall service delivery for all the locations of GFL & IWL 3.Manage implementation and enhancement of IT infrastructure projects 4.Manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change. 5. Organize, supervise, and develop the Helpdesk/IT Support team. 6. Lead Operations reviews of IT services covering Employee Satisfaction, SLA performance, Operational metrics (Aging tickets, Tickets quality, IT assets allocation/deallocation etc.) 7. Manage and monitor licenses, subscriptions, and user management as necessary 8. Inspire continuous improvement of all IT team processes and initiatives; you'll get behind our Fulfillment department continually driving operational excellence 9. You will manage demand from users on IT services and supervise the delivery 10. Deploy, Install, Configure and administer Systems and Servers. 11. Work on executing the Infrastructure Projects across the locations basis the 5 yrs IT Strategy, 12. Implement Passive Network at Plants for a strong IT & OT integration Prinicipal job accoutabilities Accountabilities Major ActivitiesKey Performance IndicatorsCompliance sustainability and integrity Review Compliance Status and take necessary action to mitigate any non-compliance as identify. Conduct all operation of function, ensuring social responsibility and accountabilities by following the company guideline of the same. Review activity under control and take action to make the same sustainable as per the company sustainability principle. Be responsible for ethical operation under his control. Be responsible for prevention, detection and reporting of bribery and other forms of corruption including breach of code of conduct and other company regulation. Avoid all such activity that could lead to or imply breach of code of conduct, anti-bribery and anti-corruption etc. Immediately report any incidents related to social responsibility violations and anticorruption / Anti Bribery process deviation Alignment on the Cyber Security Roadmap Responsible for alignment with the application security software, control measures implementation in consultation with Cyber Security Roadmap Keep IT Inventory Updated for all 3000 users all the time. Have a Network Monitoring of all equipments Ensure 100% patching of the softwares Skills and academic qualifications Educational Qualifications Minimum Qualification - Bachelor's degree in Business, Engineering, IT, Science, Preferred Qualification - ISO Standard Training and Experience wrt IT (Ex.20000, 27001, 22301) Functional Skills Technical Skills required - Server and Desktop Virtualization Network Virtualization CCTV Network, Plant OT network Industry 4.0, IOT Relevant and total experience Total Number of experience required - 15-20 Years

About Us Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview Responsible for independently providing strategic insight and decision support to enhance multiple aspects of business operations, including customer service delivery, expense controls, profitability, and overall performance. Works collaboratively with business units and internal team partners to identify critical information needs, advise on data availability, and create regular reports that empower business leaders to manage their responsibilities effectively. This role requires strong analytical and communication abilities to drive informed decision-making and strategic planning. The individual must possess the capability to work autonomously and make independent decisions. Responsibilities Conducts regular and ad-hoc analyses for tactical daily operations, key project initiatives, and strategies while working independently, including identifying and comprehending critical issues, employing strong analytical thinking, conducting quantitative analysis, and drawing conclusions based on analysis and research. In addition, it necessitates a deep understanding of the business and its processes. It fosters collaborative working relationships with all business partners to ensure optimal utilization of team services for departmental needs. Independently collaborates with diverse corporate departments to autonomously acquire and monitor data accuracy. Takes initiative to propose recommendations for improving the presentation and usefulness of data. Independently develops and sustains reports, dashboards, and key indicators utilized by the leadership team for tracking essential metrics, such as client survey data, client loss analyses, and operations processing. These data-driven insights enable the leadership team to comprehensively assess the businesss performance and make informed decisions continuously. Acts as an intermediary between Operations, Sales, and various stakeholders from business units to facilitate identifying, defining, analyzing, communicating, and validating requirements for modifying existing business processes, policies, technology, and information systems to address business challenges. Offers stakeholders recommendations on optimal and efficient approaches to meet project objectives. Identifies and improves business processes through analysis and recommendations to maximize departmental efficiency. Analyzes and maps current processes and potential future states to improve operating efficiencies. Collaborates with IT, Operations, Service, and Product Management to coordinate interdependencies and resolve issues. Qualifications Bachelors Degree - Required 2 years of experience in Technical experience with data and reporting concept/tools and proven capability to problem-solve using quantitative and analytical skills. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Responsible for independently providing strategic insight and decision support to enhance multiple aspects of business operations, including customer service delivery, expense controls, profitability, and overall performance. Works collaboratively with business units and internal team partners to identify critical information needs, advise on data availability, and create regular reports that empower business leaders to manage their responsibilities effectively. This role requires strong analytical and communication abilities to drive informed decision-making and strategic planning. The individual must possess the capability to work autonomously and make independent decisions.

Job Title Sr. Platform Analyst Job Description Job Title : Sr. Platform Analyst: BlueYonder (Supply) Job Responsibilities Collaborate with Business, BPO/BPEs, Architects to elaborate on the requirements; Provides feedback on the efficiency and effectiveness of the business processes. Translates business requirements into Features, user stories/wireframes (functional and system operational requirements), maintain product backlog and Functional Req. specs. Supports DevSecOps Manager (DSOM)/Platform Solution Manager (PSM) during the pre LPC phase in evaluating the solution feasibility, high-level design, estimation and validating estimations provided by partners. Designs the IT solution supporting the end to end Business Process; develops process and IT landscape expertise at BG, Markets or Functions level; Promotes out of the box functionality to BPEs/BPO and Business community. Validates that solution meets business requirements; Responsible to validate test plan and functional test cases and UAT sign off. Develops and provides required user training for the implemented application. Supports timely provision of technical environments Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence. Responsible for Software Quality, Compliance & Regulatory aspects of the solution. Ensure seamless IT operations support (third line) if required. Coaches the functional consultants including partners. Work Experience 15+ years in Supply Chain Management out of which 12+ years in JDA/BlueYonder Broad expertise of functional domain, relevant business processes and technology. Expert knowledge of Blueyonder Supply Planning ( BY 2019/2022, earlier JDA) with an a bility to configure solution independently. At-least 4 implementation projects in BY ESP as a functional consultant. Thorough understanding of Forecast netting engine and ESP solvers e.g. SPARQ/MAP, and Agile workbench. Very good understanding of integration with DP, S&OP and ERP (SAP) with an ability to create an end to end solution view. Preference will be given to candidates with functional or working knowledge of SAP modules. Good understanding of Blueyonder Inventory Optimization module. Ability to explain requirements to developers to formulate a technical solution. Understanding of reporting using Azure Data Lake would be an added advantage. Candidates with experience only as Key user is not sufficient. An IT experience with exposure to SDLC is a must. Candidates with technical experience (e.g. Developer, Support, Installation) is not sufficient. Previous experiences as IT Business Analysts or Solution Architect is a must. Good hands experience in configuring, testing, UAT, go live, cutover experience. Only experience with upgrade and support is not sufficient. Experience in integration using ETL tools e.g., Azure data lake etc. is desirable. Academics Bachelor s degree in Engineering, preferably with an advanced degree/Master s degree (MBA or M.Tech) from a premier institution. APICS certification would be an added advantage though not necessary. Soft Skills Required Good communication and presentation skills Worked in business/client facing role Highly driven, energetic, flexible, resourceful & ability to multitask Clarity of thought and vision Ability to ideate and bring solutions to the table Adherence to timelines, without sacrificing quality of output Hands on and detail oriented, with a strong ability to co-ordinate across different Geographies and with different stakeholders Ability to manage multiple functions at same point of time Cross domain: clearly articulates problem to evolve solutions across domains Innovation: is a creative thinker, develops new solutions across domains. Acts independently to determine procedures on new or special assignments. Ability to supervise the activities of other consultants with Partners. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. This role requires you to be in office We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business . Discover our rich and exciting history . Learn more about our purpose .

Your Role Innovaccer is looking for a Manager-IT to Lead and manage IT operations, ensuring timely support and high-quality end-user experience. Oversee IT asset management, including procurement, inventory tracking, compliance, and lifecycle management. Drive key IT projects and automation initiatives to streamline processes and enhance organizational efficiency. Act as the primary communicator between IT and business stakeholders, aligning technology solutions with business objectives. A Day in the Life Start your day by reviewing IT service desk metrics and addressing high-priority incidents or escalations. Coordinate daily team stand-ups to discuss current tasks, prioritize support activities, and resolve operational roadblocks Lead project meetings, track project milestones, and ensure strategic initiatives align with organizational goals. Engage with business stakeholders to understand technology needs, explore opportunities for process automation, and enhance user experience. Manage IT asset inventories, track compliance, and oversee procurement activities to maintain optimal resource availability. End your day documenting progress, planning future tasks, and updating management on project statuses and improvements What You Need Strong knowledge of ITIL frameworks, IT Service Management, and support best practices. Understanding of IT asset lifecycle management, inventory control, and procurement processes. Effective leadership, communication, and interpersonal skills. Project management expertise, including planning, execution, and resource allocation. Proficiency in automation tools, business process optimization, and digital transformation. Ability to lead diverse teams, manage competing priorities, and handle pressure effectively. Ability to translate complex technical concepts into clear, actionable information for business stakeholders. Minimum of 10+ years of experience in IT roles, including at least 7 years managing Operations, asset management, and IT projects. Proven experience in delivering technology solutions and driving process improvements. Here s What We Offer Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days. Parental Leave: Experience one of the industrys best parental leave policies to spend time with your new addition. Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? Weve got you covered. Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury. Pet-Friendly Office*: Spend more time with your treasured friends, even when youre away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your childs well-being first. *India offices

Job Description Responsibilities Design, write, and deliver software to improve the availability, latency, and efficiency of Freshworks Products & Platforms. Develop scalable, cloud-native architectures that support business growth. Design and implement self-healing and auto-scaling mechanisms. Manage availability, latency and performance of mission critical services and build automation to prevent problem recurrence. Independently determine and develop architectural approaches and Infrastructure solutions. Define strategy, vision, and roadmap adhering to well architected principles of performance, availability, scalability, performance and resilience Experience with AI-driven system optimization or predictive analytics for IT operations. Drive blameless postmortems for large scale incidents. Define and drive automation and orchestration strategies. Strategize cost optimization across Freshworks Cloud environment. Qualifications Experience: 10-15 years Advanced understanding of programming concepts (data structures, algorithms, object-oriented programming). Experience with relevant libraries and frameworks (e.g., Ansible, Terraform, Flask). In-depth knowledge of Linux administration and shell scripting. Proficiency in using common Linux commands and tools for system administration. Extensive experience with Git. Proficiency in writing IaC code for infrastructure provisioning and management. Conduct in-depth performance analysis, profiling, and optimization for applications. Advanced experience in setting up observability solutions (logging, metrics and tracing). Advanced problem-solving and analytical skills. Knowledge of RDBMS like MySQL, PostgreSQL, Oracle. Extensive experience with Kubernetes environments. Deep understanding of Kubernetes architecture and components and performance troubleshooting on kubernetes Experience in performing proactive troubleshooting to minimize downtime and ensure system health Experience with major cloud platforms (e.g., AWS, Azure, GCP). Familiarity with cloud-specific DevOps tools and services for deployments, monitoring, and scaling

Job Description Responsibilities Design, write, and deliver software to improve the availability, latency, and efficiency of Freshworks Products & Platforms. Develop scalable, cloud-native architectures that support business growth. Design and implement self-healing and auto-scaling mechanisms. Manage availability, latency and performance of mission critical services and build automation to prevent problem recurrence. Independently determine and develop architectural approaches and Infrastructure solutions. Define strategy, vision, and roadmap adhering to well architected principles of performance, availability, scalability, performance and resilience Experience with AI-driven system optimization or predictive analytics for IT operations. Drive blameless postmortems for large scale incidents. Define and drive automation and orchestration strategies. Strategize cost optimization across Freshworks Cloud environment. Qualifications Experience: 10-15 years Advanced understanding of programming concepts (data structures, algorithms, object-oriented programming). Experience with relevant libraries and frameworks (e.g., Ansible, Terraform, Flask). In-depth knowledge of Linux administration and shell scripting. Proficiency in using common Linux commands and tools for system administration. Extensive experience with Git. Proficiency in writing IaC code for infrastructure provisioning and management. Conduct in-depth performance analysis, profiling, and optimization for applications. Advanced experience in setting up observability solutions (logging, metrics and tracing). Advanced problem-solving and analytical skills. Knowledge of RDBMS like MySQL, PostgreSQL, Oracle. Extensive experience with Kubernetes environments. Deep understanding of Kubernetes architecture and components and performance troubleshooting on kubernetes Experience in performing proactive troubleshooting to minimize downtime and ensure system health Experience with major cloud platforms (e.g., AWS, Azure, GCP). Familiarity with cloud-specific DevOps tools and services for deployments, monitoring, and scaling

Job Title : IT Manager Job Summary: We are seeking an experienced IT Manager to lead and manage the hospitals IT infrastructure and systems. The ideal candidate will ensure smooth and secure operation of technology services, align IT with hospital goals, and uphold healthcare compliance standards like HIPAA. Key Responsibilities: Manage hospital IT systems, servers, networks, and medical technologies. Ensure cybersecurity and regulatory compliance (e.g., HIPAA). Lead IT projects including software implementation and infrastructure upgrades. Oversee IT budgets, vendor contracts, and procurement. Provide training and support to staff on IT tools and systems. Supervise and guide IT team members. Develop IT policies and disaster recovery plans. Qualifications: Bachelor’s degree in IT, Computer Science, or related field. 5+ years of IT experience (healthcare experience preferred). Strong knowledge of EMR/EHR systems and cybersecurity. Excellent leadership, communication, and problem-solving skills.

About the Role: Grade Level (for internal use): 09 The Team S&P Global’s Brokerage, Research, Sales, and Trading group (BRS&T) provides market intelligence, data and technology solutions to all participants in the Global Markets. Were seeking a talented and highly motivated Engineer to help us 2nd line Application Support. The Impact: This position is essential for the support of our business and providing our clients with a best-in-class customer experience. This position will also offer employees an opportunity to help build a cloud native support program from the ground up. What’s in it for you: Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Close collaboration with Product and Technology leaders Regular opportunities for promotion and advancement Responsibilities: Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products. Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support. What We’re Looking For: University Graduate with bachelor’s degree in computer science or computer Engineering related degree, master’s degree is a plus 2-4 years of work experience in an Application Support role Must have fundamental working knowledge of Oracle, SQL and RDBMS – including database query plan analysis and monitoring Knowledge of operating systems most especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage Must have fundamental knowledge of networking basics and topology. Strong working knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage. Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . What’s In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Were more than 35,000 strong worldwide—so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results

Implement and review IT security technologies in Infrastructure, applications and cloud platforms for effective enforcement of policies. Periodic review of user and privileged access management for infrastructure and applications. Maintaining updated information security documentation including standard operating procedures, review records. Design and implementation of security use cases in Security incident event management and end point security policies. Act as a first responder for cyber security incidents and part of cyber security incident response team by working in close coordination with IT infrastructure and application teams. Conduct vulnerability assessment with IT systems and collaborate with stakeholders for remediation of vulnerabilities. Implement and review IT security technologies in Infrastructure, applications and cloud platforms for effective enforcement of policies. Periodic review of user and privileged access management for infrastructure and applications. Maintaining updated information security documentation including standard operating procedures, review records. Design and implementation of security use cases in Security incident event management and end point security policies. Act as a first responder for cyber security incidents and part of cyber security incident response team by working in close coordination with IT infrastructure and application teams. Conduct vulnerability assessment with IT systems and collaborate with stakeholders for remediation of vulnerabilities. Educational Qualifications and experience: Bachelors degree in science, engineering discipline Minimum of 5 years experience IT operations with at least 2-3 years of hands-on experience with cyber security technologies. Competency in applying the cyber/information security frameworks and standards such as MITRE, NIST and ISO 27001

Were seeking an experienced IT manager who has the technological skills to make us even more efficient. This person will analyze current systems and assets, recommend and implement solutions and upgrades, and provide training. The ideal candidate has extensive knowledge of network maintenance, experience as a manager, and advanced industry knowledge to keep us on the cutting edge. The IT manager will have an immediate impact on the day-to-day efficiency of our operations and a long-term impact on our overall growth. Objectives of this role Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Take responsibility for projects and solutions within the larger business initiative Handle business-critical IT tasks and systems administration Research and evaluate emerging technologies, hardware, and software Track and maintain hardware and software inventory Responsibilities Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions Analyze processes, technologies, and vendors continually to find areas for improvement Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs Train employees to use software and hardware; troubleshoot issues and provide technical support when needed Develop and execute disaster planning and maintain data backups Required skills and qualifications Five or more years of experience in IT management Deep knowledge of programming languages and operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring Expertise in implementing, configuring, and testing IT solutions Strong creative and analytical thinking Preferred skills and qualifications Bachelor’s degree (or equivalent) in information technology or computer science Professional certification