979 It Operations Jobs - Page 22

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.- Manage service desk operations, ensuring world-class system performance.- Utilize exceptional communication skills to maintain ongoing client relationships.- Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Good To Have Skills: Knowledge of Cloud Technologies, Experience with ITIL Framework- Strong understanding of IT operations, including incident management, problem management, and change management.- Experience with ticketing systems such as ServiceNow or Remedy.- Excellent communication skills, both written and verbal.- Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support.- This position is based at our Gurugram office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Any Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of IT operations and support.- Experience with incident management and problem management.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Any Graduation

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Immediate Joiners Preferred Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services ?IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Context Software Asset Management (SAM) is an important IT function for organizations in the service and knowledge industry. This function tracks, reports, and ensures software license compliance within all internal IT systems. We are looking for individuals to join the IT team to learn and implement the established SAM process. Job Description We are looking forward for a highly motivated, customer-focused individual who can contribute to the Software Asset Management portfolio. • Responsible for all day-to-day operational aspects related to software asset management and compliance. • Oversee the deployment and tracking of software licenses to ensure compliance as per Firm's standards. • Ensure the organization adheres to software licensing agreements and regulatory requirements. • Generate reports on software usage, compliance, and cost savings for review. • Maintain an accurate inventory of all software assets using ServiceNow. • Handle internal and external user queries regarding software licensing • Prepare and participate in internal and external audits

Lead and manage plant IT operations ensuring secure, reliable systems and 24/7 uptime. Support plant-specific apps, drive Industry 4.0 initiatives, and align with global IT standards. Handle budgets, vendors, cybersecurity, and user training.

Job Overview: The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have a challenging workplace where we welcome innovative ideas and offer growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Job Description: Excellent understanding of the technical fundamentals of internet. Solid background knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig. Working knowledge of virtualization, VMWare, or equivalent. Excellent Windows, Mac, and Linux troubleshooting ability. Strong knowledge of implementing and effectively developing IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols. Hands-on experience with Installation/Troubleshooting of Server-client issues, etc., Experience in Manage Firewall, Network, Switches, Office 365, etc. Skills Required: Good technical knowledge on Windows/Linux on any platform. Confident and good communication skills. The ability to be a good listener who can thoroughly understand customers’ problem or questions and help them solve it. Excellent writing skills. CCNA/MCSE/RHCE would be an added advantage.

Cloud Engineer (Sr. Mgr Level) About Information Technology: The Cloud Platform team is part of the Information Technology department of the bank. The team is responsible for the engineering and management of all the cloud platforms in the bank. About the Role: The Cloud Engineer is responsible for designing, developing, implementing, and maintaining cloud-based systems and applications, ensuring efficient data storage, security compliance, and optimal performance by leveraging cloud computing platforms (AWS, Google Cloud, or Azure), often collaborating with development teams to migrate applications and optimize cloud usage while troubleshooting issues and staying updated with the latest cloud technologies. Key Responsibilities: Assist in migrating existing applications to the cloud, including planning, assessment, and execution. Provision, configure, and manage cloud resources like virtual machines, storage, networks, and databases. Automate cloud operations using IAC tools like provisioning, scaling, and patching using DevOps practices. Implement and maintain security policies on cloud environments, including access controls, encryption, and vulnerability management. Monitor cloud performance metrics, identify bottlenecks, and implement optimizations to ensure system efficiency. Analyze cloud usage and identify cost-saving opportunities. Diagnose and resolve technical issues related to cloud systems and applications. perform root cause analysis for system failures and performance bottlenecks. Work closely with development teams, system administrators, and other stakeholders to ensure smooth integration and cloud adoption. Qualifications: Bachelor s Degree in Engineering or similar; Cloud solution architect & FinOps, AWS/Azure certified. 6-10 years of experience in a Cloud Engineer/Architect role or related position. Strong awareness of AWS Cloud Architectural & Operational experience Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace. Interest in Cloud Engineering and its impact on greater business practices. Should have troubleshooting skills to work on issues Role Proficiencies: Proficient knowledge of at least one major cloud provider (AWS, Azure, GCP) including their IAAS and PAAS services, features, and best practices. Deploy, monitor , and troubleshoot Kubernetes clusters on (AWS, Azure and GCP). Familiarity with scripting languages like Python, PowerShell, or Bash for automation and system management. Understanding of network architecture, including VPCs, subnetting, and load balancing. Working knowledge of CI/CD pipelines, containerization technologies (Docker), and infrastructure as code. Expertise in VAPT assessments, remediation strategies, and SCD points closure for PAAS and OS Knowledge of cloud security principles, compliance regulations, and identity management. Ability to troubleshoot complex technical issues and identify root causes. Effective communication with both technical and non-technical stakeholders to explain cloud concepts and requirements. Knowledge on middleware Nginx, Apache preferred #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Infra (MGR Level) About Information Technology: The Information Technology at Axis Bank aims to enable sophisticated product development, better market infrastructure, implementation of reliable techniques for control of risks and to help the financial intermediaries to reach geographically distant and diversified markets About the Role: L2 Level activities, responsible for 24/7 Build & Run activities. Key Responsibilities: Monitoring the Technology s & ensuring corrective actions with L1 & L2 level of skill set. Installation of all the components and sub components. Configuration of devices and components. Troubleshooting of issues. Handling L1 & L2 Tickets. Installation, Configuration, Troubleshooting. Qualifications: Optimal qualification for success on the job is: Foundation / Intermediate Level- Microsoft, RHEL, IBM-AIX, Dell-EMC, Hitachi, EMC Networker, CISCO, Juniper, HPE, Oracle, VMware, F5,Radware,ITIL. Graduation with Computer & Electronics background. Bachelor in Computer science or B.E. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Installation, Configuration, troubleshooting, Ticketing tools. #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Cloud (MGR Level) About Information Technology: The Information Technology at Axis Bank aims to enable sophisticated product development, better market infrastructure, implementation of reliable techniques for control of risks and to help the financial intermediaries to reach geographically distant and diversified markets About the Role: Understanding of Design patterns to validate/implement Enterprise systems. Key Responsibilities: Create architecture, design and development of Cloud Service operation platform. Work with compliance/security to ensure that cloud adoption is managed. Governed in line with client standards and policies. Contribute to people initiatives including hiring, retaining and training. Review and approve corporate application architectural standards and processes. Qualifications: Optimal qualification for success on the job is: Bachelors degree in Computer Science, Information Technology. Bachelor s degree in Computer Science, Information Technology, or related field Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of Azure or AWS architecture and design. #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Experienced in monitoring and managing cloud infrastructure spending across AWS, Azure, and GCP, with a focus on identifying cost drivers and optimizing usage. Develop financial models to forecast expenses and support cloud-related projects. Required Candidate profile Over 3 years of experience in cloud finance and cost management with expertise in tools like AWS Cost Explorer, Azure Cost Analysis, and GCP Cost Management. Strong knowledge of IaaS, PaaS, and SaaS

Key Responsibilities:- Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational ob-jectives. Identify and incorporate future service management needs into a well-considered multi-year roadmap across all MHIL areas. Identifies, constructs, and implements plans to remove friction in the day-to-day operation. Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them. Contribute to Weekly, Fort nightly & Monthly Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics for all locations. Define the service delivery expectations from professional services vendors & lead the governance around it. Producing regular and accurate service management reports on ME installation, ME PATCHING, CS complaints, CommVault backup and restoration, Active Directory VS User entry/Exit , AD Vs ME Vs CS, IT Inventory /Scrap/EOL/Network Stock, and dashboards for the IT Delivery leadership team. Manage internal customer relationships with leaders across the technology organization. Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc Providing leadership, direction, and strategy for a growing organization. Supports achievement of performance goals, team goals, etc. Building the organizational capacity necessary to execute the strategy. Deliverables (KPIs/KRAs): Ensure the daily operations at respective sites are running smoothly by : - Monitoring open tickets and ensure timely closure Manage SLA Compliance of daily reports from respective locations Plan, track & ensure completion of Activities at Units Skill assessment & plan trainings of team members Ensure Vendor Management is followed as per agreement. Conduct timely reviews with Units - Daily, Weekly Unit based Service Improvement Plans are executed. Broad knowledge and understanding of IT applications and infrastructure. Strong experience in Data Insights and IT Metrics driving outcome. Experience ITSM and Workflow Automation. Added experience leveraging AI-Ops capabilities to drive efficiency. Proven track record leading a successful data analysis team, with outcome. Collaborative approach and strong problem-solving skills to work with leaders across organizational and technical domains. Demonstrates strong executive presence and strategic thinking skills. Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment. Demonstrated ability to assess Business needs, creatively approach solutions, decide and influence appropriate courses of action. Demonstrate ability to access business needs, creatively approach solutions, decide and implement appropriate course of actions.

Management Level Director & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisations security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations & Summary A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats. Responsibilities The role requires someone who understands DLP information protection technology from both a managerial/strategic level and hands on technical design and implementation. Architect/engineer Data Leakage Prevention security solutions covering DLP Endpoint, Discover, Web & Email. Provide advice on Data Leakage Policy development. Own and manage tool configuration, ensuring appropriate governance and change control arrangements are operating across the business. Provide support for DLP platform including analysis, continuous configuration, tuning and testing of data loss prevention policies Perform maintenance on the DLP platform including patching, configuration modifications and upgrades/Migrations Integrate with analytics and compliance tooling. Monitor DLP information security alerts though DLP tools to respond, triage, and escalate as needed. Analyze event/alert patterns to properly interpret and prioritize threats with available DLP tools and other data protection devices. Identify trends and drive requirements aimed at improving and enhancing existing data loss prevention detection policies and configurations. Provide technical advice and input for the support of integrated security systems and solutions. Interface with clients in the strategic design process to translate security and business requirements to improve the efficiency of daily tasks, monitoring, and processes with innovative ideas. Create, review, maintain and update documentation including Documenting & Publishing fixes in central knowledge base. Monitor the use of the tools and ensure a consistent process of improvement is in place. Candidate should have hands on experience on 2 of the recognized DLP tool (Forcepoint, Symantec, Netskope, Mcafee or Digital Guardian). Experience 12+ years work experience on a Security Technical Services and/or Support Operations team preferred. Candidate will exhibit a history of reliability and strong decisionmaking skills due the trust imparted in them as a DLP analyst. DLP related monitoring experience desired. Candidate must possess strong analytical skills to identify complex security issues and respond at the same level with a technical understanding of when to escalate impacting security events. Experience working with clients in a support role Must possess requisite oral communication and writing skills Must be selfmotivated and capable of independent work while operating in a geographically and culturally diverse peer group. Mandatory skill sets As above Preferred skill sets As above Years of experience required 12+Years Education qualification B.Tech, preferred Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Data Security Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Coaching and Feedback, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Influence, Information Security, Innovation, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations {+ 28 more} Travel Requirements Available for Work Visa Sponsorship

Position Overview: We are looking for a proactive and skilled Desktop Support Engineer with 1-2 years of experience to join our IT support team. The ideal candidate will provide technical assistance to end-users, resolve hardware and software issues, and ensure smooth daily IT operations within the organization. Key Responsibilities: Provide first-level technical support for desktops, laptops, printers, and other peripheral devices.Install, configure, and maintain operating systems, software, and hardware.Troubleshoot issues related to LAN/WAN, internet connectivity, and system performance.Handle user account management, email setup, and access rights.Maintain asset inventory of IT equipment and track repairs/replacements.Coordinate with vendors for hardware servicing and warranty claims.Respond to support requests via phone, email, or in-person and document the same.Ensure timely resolution and escalation of critical IT issues. Required Skills and Qualifications: Bachelor s degree in IT, Computer Science, or a related field.1 to 2 years of hands-on experience in desktop support or IT helpdesk.Good knowledge of Windows OS, Microsoft Office, and basic networking.Familiarity with remote support tools.Strong troubleshooting and communication skills.Ability to work independently and manage multiple support tasks. Read More Read

We are looking for a detail-oriented Workfront Business Analyst to support the successful adoption, implementation, and optimization of Adobe Workfront across our organization. The ideal candidate will serve as a liaison between business users and technical teams, ensuring that Workfront is configured and utilized to meet evolving operational and strategic needs. Job Description: Key Responsibilities: Gather, document, and analyze business requirements related to project and work management processes. Translate business needs into functional specifications within Workfront. Collaborate with stakeholders to define workflows, templates, custom forms, and reports in Workfront. Support Workfront administrators in system configuration and testing. Act as a liaison between project teams, leadership, and technical staff to ensure alignment. Monitor user adoption and feedback; recommend enhancements to improve usability and efficiency. Develop user guides, training materials, and conduct training sessions. Create and maintain dashboards and reports to support project tracking, resource management, and KPIs. Stay current with Workfront features, updates, and best practices. Certifications: Adobe Workfront Core/Expert Developer Certification Qualifications: Bachelor s degree in Business, Information Systems, or a related field. 3+ years of experience as a Business Analyst, with at least 1-2 years focused on Adobe Workfront. Strong understanding of project and portfolio management processes. Hands-on experience with Workfront configurations, reporting, and user support. Excellent communication and stakeholder management skills. Ability to manage multiple projects and priorities in a fast-paced environment. Experience with data visualization and reporting tools is a plus. Nice to Have: Experience in Marketing, PMO, or IT operations. Familiarity with Workfront Fusion or similar integration platforms. Agile and/or Waterfall project methodology knowledge. Strong communication skills to interact effectively with stakeholders across different levels. Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent

About KOKO Networks KOKO Networks is a venture-backed climate technology company with 1,000+ employees across East Africa, India, and Europe. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business are: (1) KOKO Fuel, a clean bioethanol cooking solution delivered to over one million households in Kenya and Rwanda via networks of agents with smart fuel ATMs; and (2) KOKO Climate, which retails the emissions reductions earned from switching households from deforestation-based fuels to a sustainable alternative. In 2021, KOKO was recognized as the world s leading emerging markets climate technology solution by the Financial Times and the International Finance Corporation. Your Role You will be expected to maintain our information technology systems, hardware and networks, and perform both technical and administrative tasks to ensure optimal functionality of ICT systems and efficiency of the ICT service desk. What You Will Do Coordinate ICT Operations across KOKO offices in Kenya. Provide technical support and assistance to internal users by responding promptly to IT support requests and resolving issues effectively Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary. Collaborate with IT vendors and service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs) Enter and maintain all ICT assets on the designated ICT asset management system. Manage all movements of ICT assets in ICT storage areas, assignment to users as well as consistently in the Asset management system. Ensure the security and integrity of IT systems by enforcing policies and procedures. Monitor and troubleshoot hardware and network issues and ensure prompt resolution. Collaborate with the Global IT team to standardize and improve infrastructure, Standards Operating processes and IT operations. Provide technical support or training for systems and networks First point of contact and support between end users and higher level support Install and configure compliant software and hardware (printers, scanners etc) Keep up to date with best practices for user support, assets management and operations efficiency What You Will Do Have a BSc in a relevant field e.g. information technology or computer science Experience with ITIL, Agile, or other IT best practices is an advantage Experience in business productivity tools or specific expertise with Google Workspace is an advantage. Certification (CompTIA Network+, CompTIA Security+ ) is an advantage Experience in network management and help desk support Solid knowledge of IT systems and applications Understanding of TCP/IP protocols and LAN/WAN configuration Strong communication and interpersonal skills Great attention to detail Excellent communication, organizational and coordination abilities Critical thinker and problem-solver

We are looking for a detail-oriented Workfront Business Analyst to support the successful adoption, implementation, and optimization of Adobe Workfront across our organization. The ideal candidate will serve as a liaison between business users and technical teams, ensuring that Workfront is configured and utilized to meet evolving operational and strategic needs. Job Description: Key Responsibilities: Gather, document, and analyze business requirements related to project and work management processes. Translate business needs into functional specifications within Workfront. Collaborate with stakeholders to define workflows, templates, custom forms, and reports in Workfront. Support Workfront administrators in system configuration and testing. Act as a liaison between project teams, leadership, and technical staff to ensure alignment. Monitor user adoption and feedback; recommend enhancements to improve usability and efficiency. Develop user guides, training materials, and conduct training sessions. Create and maintain dashboards and reports to support project tracking, resource management, and KPIs. Stay current with Workfront features, updates, and best practices. Certifications: Adobe Workfront Core/Expert Developer Certification Qualifications: Bachelor s degree in Business, Information Systems, or a related field. 3+ years of experience as a Business Analyst, with at least 1-2 years focused on Adobe Workfront. Strong understanding of project and portfolio management processes. Hands-on experience with Workfront configurations, reporting, and user support. Excellent communication and stakeholder management skills. Ability to manage multiple projects and priorities in a fast-paced environment. Experience with data visualization and reporting tools is a plus. Nice to Have: Experience in Marketing, PMO, or IT operations. Familiarity with Workfront Fusion or similar integration platforms. Agile and/or Waterfall project methodology knowledge. Strong communication skills to interact effectively with stakeholders across different levels. Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent

" Criticality Analysis,Service Desk,Major Incident Mangemnet ","description":" Job Summary We are looking for an Incident Manager to handle and coordinate the resolution of major IT incidents. You will act as the main point of contact during critical events, ensure timely recovery, and keep all teams and stakeholders informed throughout the process. Key Responsibilities Assess the impact and urgency of incidents and ensure quick resolution. Lead incident response efforts and coordinate technical teams. Communicate clearly with internal teams, vendors, and partners. Maintain SLAs and ensure incidents are handled within agreed timelines. Document incident activities and decisions. Conduct post-incident reviews and help improve processes. Work with teams to identify root causes and follow up on fixes. Keep incident response plans updated and effective. Provide regular reports and track incident trends. Participate in an on-call rotation to support 24x7 operations. Requirements 3\u20135 years of experience in IT operations and incident management. Good understanding of ITIL practices (Incident, Problem, and Change Management). Hands-on experience with tools like ServiceNow, AWS, and Azure. Strong problem-solving and communication skills. Key Skills Incident Management Root Cause Analysis ITIL Framework Service Coordination Communication Tools: ServiceNow, AWS, Azure ","

Job Role - Responsible for overseeing and managing IT Operations Management (End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management) Job Responsibilities- 1. Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security and Vendor Management. 2. Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools. 3. Manage team of operations support specialists, coach them and provide trainings as necessary. 4. Define, manage and maintain KPIs, processes and policies to continually improve IT Operations. 5. Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations. 6. Respond and resolve user issues in a timebound manner. 7. Perform regular audits and assessments of existing operations to identify opportunities for improvement 8. Ensure Compliance and adherence of MSILs IT Policies 9. Manage Procurement and Maintenance of End User Computing Hardwares and Softwares 10. Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area. Educational Qualifications- BE/ BTech Work Experience - 6 years (Min) to 10 years (Max) Competencies/ Skills - a) 5-8 years of experience in managing IT Operations with proven experience in End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management b) Excellent Customer Centricity c) Good Aptitude and Assertiveness d) Good Presentation and Communication skils e) Good knowdledge of ITSM Tools f) Ability to work collaboratively across teams and manage multiple projects simultaneously.

In our always on world, we believe it s essential to have a genuine connection with the work you do. Position Title: Analyst, IT Operations - Server Tech (Windows) Work Location: Hyderabad General Summary The Windows Administrator / Analyst is responsible for developing, supporting, and optimising CommScope s Windows-based and hybrid cloud infrastructure. This role will support both on-premises data centers and cloud (Azure/AWS) environments, ensuring high system performance, availability, and reliability. In addition to traditional Windows Server and VMware support, the role includes Azure cloud infrastructure management, Infrastructure as Code (IaC) using Bicep/Terraform, and automation through DevOps pipelines. How You ll Help Us Connect The World Design, implement, and manage Windows server infrastructure (2012, 2016, 2019) across on-premise and Azure cloud environments. Support data centers and hyper-converged infrastructure (Cisco UCS, HPE, Dell, Nutanix) with high-availability configurations. Administer and automate VMware vSphere/ESXi environments, ensuring performance and failover readiness. Administer Azure IaaS workloads, storage accounts, VNets, NSGs, hybrid identities, and security groups. Create and manage Infrastructure as Code (IaC) using Terraform or Bicep for provisioning and change control. Automate deployments and server configurations using Azure DevOps Pipelines and PowerShell scripting. Monitor and troubleshoot system performance, network connectivity, and cloud-native resources. Perform regular system upgrades, patching, and vulnerability remediations in coordination with InfoSec. Lead backup and disaster recovery solutions implementation using Veeam, Commvault, or NetBackup. Maintain clear and detailed documentation, including Visio diagrams, system inventories, SOPs, and cloud architecture diagrams. Collaborate cross-functionally to plan and execute new infrastructure projects and cloud migrations. Related Education & Experience Bachelor s degree in information technology, Computer Science, or a related field. 12+ years of experience with a minimum of 5+ years in Windows Systems Administration, 3+ years in VMware, and recent hands-on Azure administration experience. Strong scripting background (PowerShell or Bash) for configuration and automation. Experience managing hybrid infrastructure and data center operations. You Will Excite Us If You Have Core Technical Skills Proven experience administering Windows 2012/2016/2019 (AD, DNS, DHCP). Certified Azure Administrator Associate (AZ-104) or higher preferred. Experience with Terraform or Bicep to manage Azure infrastructure as code. Hands-on experience with Azure DevOps pipelines, ARM templates, and automation workflows. Good understanding of cloud networking (VNet, NSG, VPN, ExpressRoute) and cloud storage (Blob/File/Managed Disks). VMware vSphere, ESXi administration and troubleshooting. Familiarity with Zerto, Veeam, Commvault, or other enterprise backup solutions. Experience supporting Cisco UCS, Dell EMC, or HPE physical infrastructure. Strong understanding of identity and access management - AD, Azure AD, LDAP integration. Bonus Skills Experience in AWS or GCP cloud operations is a plus. Experience with Red Hat Satellite or Linux systems (helpful in hybrid environments). Exposure to ITIL-based ticketing systems like ServiceNow. Understanding of SIEM tools, patch management, and system health monitoring.

Good verbal/ written communication skills :. Client's will be based in us/uk. -Good Analytical Skills -. Should be able analyse issues in production environment. Understanding of Financial Instruments.. basic understanding of payments/wire transfers and expense management. Good understanding of Database (preferably MS-SQL) and/or working with financial data and reporting. 1-2 years of relevant work experience in performing IT operations process and managing client communications. Analyze and troubleshoot process problems so as to make continuous and permanent improvements. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Develop and implement process improvement strategies.. Ready to work in shifts. Qualifications MCA, BE/ BTech. Graduates with relevant work exp can be considered as well. Support experience would be preferred. Mandatory Skills. Comm Skills, Excel, SQL. Show more Show less

Join us as a Monitoring & Observability Engineer at Barclays, where you'll take part in the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. You'll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders.. To be successful as a Monitoring & Observability Engineer you should have experience with:. Proficiency in managing AppD, Grafana, ELK stack, AppD, ITRS,Netcool monitoring tools. Strong knowledge and experience in Windows and UNIX/LINUX/Windows platforms.. Proficiency in collecting, processing, and analyzing various telemetry signals (metrics, logs, traces, events).. Solid understanding of distributed systems, cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and microservices architectures.. Experience with scripting languages (Python, Bash, PowerShell) for automation and data manipulation.. Familiarity with database monitoring (SQL, NoSQL).. Knowledge of networking concepts and protocols.. Exceptional problem-solving abilities with a systematic approach to diagnosing complex technical issues.. Strong analytical skills to interpret data, identify patterns, and draw actionable conclusions.. Curiosity and a proactive mindset to anticipate and prevent issues.. Excellent written and verbal communication skills to explain technical concepts to both technical and non-technical stakeholders.. Ability to collaborate effectively with cross-functional teams.. Strong interpersonal skills for mentoring and knowledge sharing.. Strong Work experience in IT operations, monitoring, Site Reliability Engineering (SRE), or a dedicated observability role.. Hands-on experience with implementing and managing observability solutions in an enterprise environment.. Some Other Highly Valued Skills Include. Experience in Chef automation is preferred. Good understanding of Ansible playbook. Exposure to governance, control and risk management policies. Understanding of ITIL – Event/Incident processes. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.. This role is based in Pune.. Purpose of the role. To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.. Accountabilities. Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.. Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.. Assistant Vice President Expectations. To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.. Take ownership for managing risk and strengthening controls in relation to the work done.. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.. Influence or convince stakeholders to achieve outcomes.. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.. Show more Show less

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TEs IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations. The role involves providing customer service support and maintenance for virtualized desktops, applications, and mobile devices within the organization. Exposure to various technologies, including VDI (Virtual Desktop Infrastructure), virtual apps, MDM (Mobile Device Management), MAM (Mobile Application Management), Android, iOS, business applications, and cellular services. Responsibilities: Incident and Service Requests: Monitor and review daily incidents and service requests using ServiceNow. Interface with end users/customers regarding requests and incidents. Modify service queues to process incorrectly allocated incidents. System Health and Triage: Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow). Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2). Escalation Management: Act as a liaison for urgent matters and compile necessary data for escalation teams. Team Collaboration: Contribute and assist as required within the team. Global Team Dynamics: Comfortable working during local daylight hours, sometimes independently. Understand when to escalate issues to the rest of the team during their off-hours. Candidate Desired Profile: Demonstrated Ability: Able to undertake the specified responsibilities effectively. Customer Service Mindset: Prioritize customer satisfaction. Legal Eligibility: Legally able to work in the country where the position is based. Technical Awareness: Basic knowledge of PC, Mac, laptops, and remote working practices. Familiarity with operating systems (Windows 10, Windows 11, Mac OSX, RedHat Enterprise Linux). Communication Skills: Competency in written and spoken Business English. Competencies ABOUT TE CONNECTIVITY TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Description: Position Summary: The Logistics and Inventory Specialist plays a critical role within the IT Operations department, focusing on the efficient management of shipping, receiving, and inventory of IT equipment. This position is responsible for coordinating logistics, ensuring accurate stock levels, and maintaining compliance with shipping and inventory regulations. The Logistics and Inventory Specialist also collaborates with internal and external teams to resolve shipment and inventory issues and identifies opportunities for process improvement. This role requires a strong attention to detail, effective communication skills, and the ability to work within tight deadlines while supporting the overall IT operations. Logistics and Inventory Specialist will: Responsibilities: Manage and coordinate the shipping and receiving of computer and other IT equipment. Track inventory levels for computers and peripherals; perform regular inventory checks to ensure accuracy. Develop and maintain efficient shipment schedules to ensure timely delivery. Ensure compliance with shipping and inventory regulations, policies, and safety protocols. Coordinate with internal and external teams, including customs, to resolve shipment and inventory issues. Develop and maintain strong relationships with vendors and carriers. Utilize online tools provided by carriers to manage packages. Conduct regular analysis and reporting on shipping/receiving and inventory performance. Continuously monitor and evaluate shipping and inventory processes for improvements and efficiencies. Perform periodic inventory checks and ensure accuracy of stock levels. Provide guidance to streamline equipment preparation and shipping processes. Track and support hardware issues for users Address logistic customs requests related to shipping/receiving of IT equipment. Ensure proper recycling of cardboard and disposal of broken equipment; maintain an adequate supply of shipping materials. Requirements: High school diploma or equivalent. Teamwork skills, flexibility, and patience. Experience with shipping and receiving procedures. Experience with customs and customs clearance of IT equipment. Knowledge of shipping and inventory regulations and policies. Strong attention to detail and ability to manage multiple tasks. Excellent communication, interpersonal, and organizational skills. Proficiency in Microsoft Office Suite and inventory management software. Ability to work under pressure and meet strict deadlines. Strong problem-solving and analytical skills. Ability to lift and move equipment weighing up to 50 lbs. Preferred Requirements: 2+ years of experience in logistics or inventory management. But freshers are also welcome Additional training or certification in logistics, supply chain, or inventory management. Business fluency in English is required. Additional languages are a plus. Contract Terms Contract Period will span across 3-6 months

The Senior Analyst will support the Visa Currency Cloud group of regulated entities by creating insightful visualizations to enhance operational efficiency, customer experience and strategic decision-making within our regulated entity. This role requires a strong understanding of data analysis & data visualization tools. The Senior Analyst will be responsible for interpreting complex data sets, developing insightful reports and collaborating with compliance, legal and risk teams to promote a culture of compliance and risk management across the organization. We are seeking a highly skilled and experienced Senior Analyst to join Compliance Technology Operations (CTO) team which is part of the Global Ethics and Compliance organization. Responsibilities : Design and develop dashboards/reports that display key risk indicators including transaction volumes, flagged activities and customer risk scores Work with cross-functional teams to identify analytics needs and provide expert advice on data-driven strategies Perform data testing to validate data accuracy, consistency and reliability before utilizing it in visualizations and reports Identify opportunities for process improvements and efficiencies through data analytics Optimize and enhance existing visualizations for better performance and user experience Ensure all analytics practices comply with relevant regulatory requirements Identify and address anomalies in data that could impact the business and communicate the analytical findings to non-technical stakeholders in a clear and concise manner Collaborate with IT, operations, and risk management teams to optimize data usage Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications Bachelors/ Master s degree in engineering, Economics, Statistics, Mathematics, or related technical discipline Minimum of 5 years of experience in data visualization and data intelligence Proficiency in data visualization tools such as Tableau, Power BI or similar, and programming languages such as Python, R and SQL Strong background in data analysis, visualization, and storytelling, with the ability to transform complex data sets into actionable insights and visually compelling narratives Excellent knowledge of database management, data extraction and data manipulation skills Excellent storytelling and presentation skills, with the ability to communicate complex data insights to non-technical audiences Ability to work independently and manage multiple projects simultaneously Experience in the financial services or fintech industry is a plus. Open to work in a flexible schedule across different time zones Knowledge of UX/UI principles to enhance user interaction with data visualizations Understanding of AML and sanctions regulations Familiarity with data warehousing and ETL processes

Key Responsibilities: Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices. Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops , Network and Servers etc. ). Manage the entire IT asset lifecycle activities from procurement to disposal. Monitor hardware asset performance, utilization, warranty status, and maintenance contracts. Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets. Conducting regular asset audits to identify discrepancies and address compliance concerns. Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally. Manage vendor relationships and service level agreements (SLAs) related to hardware assets. Analyzing asset usage data to identify opportunities for cost reduction and asset optimization. Optimize IT asset utilization and reduce costs through effective tracking and reallocation. Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions. Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports. Managing relationships with vendors to address asset -related issues and endure timely support.