979 It Operations Jobs - Page 20

Provide technical support and troubleshooting for end users through various channels. You will resolve incidents, manage service requests, and ensure smooth IT operations. Experience in IT support and service desk operations is required.

About the Role: OSTTRA India The Role Systems Engineer - Linux The Team The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures The ImpactTogether , we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for you We are looking for highly motivated technology professionals who will strengthen our specialisms and champion our uniqueness to create a company that is collaborative, respectful, and inclusive to all. Responsibilities Install and maintain all server hardware and software systems and administer all server performance and ensure availability for same. Help troubleshoot problems with Linux servers, running different versions of Linux, including Red Hat and CentOS Engage in continuous testing of new Linux versions and applications on an on-demand basis. Assist with user management, such as creating accounts for new hires and training seasoned professionals on company policies. Design and maintain all system tools for all scripts and automation processes and monitor all capacity planning. Install and maintain servers. Help automate server maintenance, including running scripts and automated processes. Monitor everyday systems and evaluate availability of all server resources and perform all activities for Linux servers. Maintain and monitor all system frameworks and provide after call support to all systems and maintain optimal Linux knowledge. Perform change control. Maintain server uptime and network performance. Assist with server documentation. Maintain server security. What Were Looking For Degree in Computer Science, IT, or equivalent area of technical study. Minimum 15 years of Industry experience with Linux OS (RHEL, CentOS etc). Installing, monitoring and upgrading Linux system software on company servers and computers. Creating and setting standardized backup and recovery policies, as well as security policies. Applying patches and upgrades when necessary. Assisting in resolution of hardware/software platform problems in complex, multi-layered environment. Analyzing impact of software changes across other functional units. Establish, implement, and record Unix Administrator best practices. Implementing and managing system to proactively monitor infrastructure. Specialty in RHEL 7, 8 and 9 systems Strong familiarity with Infrastructure as Code tools such as Ansible, Terraform and Puppet Experience with Red Hat rgmanager and/or Pacemaker clusters is a must Maintain responsibility for racking/deracking servers and network connections. Making recommendations for upgrades to hardware and software based on existing operations, pending needs and available budget. Familiarity with multiple information technologies that include server virtualization, cloud based infrastructure, automation, VMWare and AWS. Familiarity with high availability, disaster recovery, LDAP and load balancer concepts is a plus. Experience with troubleshooting and support Java JBoss applications is a plus. Knowledge of best practices and IT operations in an always-up, always- available service is preferred. The Location: Gurgaon, India About Company Statement: OSTTRAis a market leader inderivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks,providinga proven suite of Credit Risk, Trade Workflow and Optimisation services.Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operationalrisk andoptimiseprocessingtodrive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprisingall trading relationships and paradigms, connectedusingpowerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

Key Responsibilities: Provide technical support to end-users (Windows & MacOS) Troubleshoot hardware, software, and network issues Act as the first point of contact for IT support queries Escalate complex problems to higher-level support when needed Install, configure, and maintain IT systems and assets Maintain documentation of support activities and asset inventory Collaborate with internal teams to understand business requirements Translate functional needs into technical solutions Manage IT vendors for hardware/software procurement and services Ensure contract compliance and service quality Conduct training sessions and share knowledge with users Handle IT infrastructure operations independently Documentation: Prepare and maintain network documentation, SOPs, and user guides. Manage the network link deliveries and review the performance of vendors by monthly / quarterly reviews. Managing the respective workgroup in IT ticketing tool responsible for driving your area of service Qualification & Experience Qualifications: Bachelors degree in information technology, Computer Science, or a related field Certifications ITIL, Basic certifications in network and cyber security domains. Product Knowledge – Desktop / Laptops, Firewalls, Web proxy solutions, Cloud & networking, VPN, Switching / Routing etc. Skills – Desktop support, Windows OS, Hardware and network troubleshooting. Understanding of Network and security. Experience: 4+ years of experience in end-user support and/or project execution roles. Experience in working with vendors to deploy the technology and security solutions in IT. Role – Techno-functional.

Responsibilities: - Ensure IT compliance & cybersecurity. - Manage IT infrastructure, cloud (AWS/Azure), CRM systems. - Oversee ERP implementation. - Support Microsoft 365 tools incl. SharePoint, Teams, Power Automate. - Coordinate with vendors.

IT operations UNIX Information technology Infrastructure administration Server administration System administration

Roles & Responsibilities: ITSM / ITIL Knowledge Ticketing tool (Incident mgmt. and Services Requests flow) SLAs / Priority Network domain knowledge New IT Infra setup IMAC Process Asset Management Team mgmt. VIP / Critical users Calls. VC setup knowledge MIS reporting Vendors follow up and coordination. Internal/External Communication Immediate joiners preferred Interested candidates send resume to naveenkumar.t@inspirisys.com / Whats App to 9600894014

Role & responsibilities Install, configure, and troubleshoot Windows/Linux/mac os. To provide support for desktop, laptops, servers, thin clients, tablets, printers, attendance devices, all other IT related hardware. Install and configure enterprise software applications. Monitor system performance and ensure system availability and reliability. Perform regular updates, patches, and security configurations. Manage system, database backup & disaster recovery strategies. Configure and maintain LAN, WAN, VPN, and firewall security. Troubleshoot network connectivity issues. Monitor and optimize network performance. Implement and maintain security policies, including antivirus & access controls. Conduct regular Branch IT audits and actions with TAT. Ensure compliance with industry standards and data protection regulations. Provide technical support to employees for hardware, software, and network-related issues. Manage user accounts, permissions, and access rights. IT inventory Management, documentation and training materials for end-users. IT infrastructure Deployment and maintenance. Coordination with Vendors for warranty, AMC and other IT related support.

Senior Administrator Key Responsibilities: Advanced Troubleshooting & Resolution: Handle escalated incidents and service requests, particularly those impacting high-priority clients or involving critical systems. Customer Experience Leadership: Deliver elite support experiences by proactively identifying pain points, reducing resolution time, and ensuring minimal disruption to customer operations. Process & Documentation Excellence: Create and maintain detailed knowledge base articles, SOPs, and troubleshooting guides. Contribute to automation and self-service initiatives to reduce ticket volume. Collaboration & Escalation Management: Work closely with cross-functional teams including engineering, product, and service desk to resolve issues and implement long-term fixes. Mentorship & Training: Guide junior engineers through technical challenges, conduct peer reviews, and lead knowledge-sharing sessions. Metrics & Reporting: Track and report on key performance indicators such as CSAT, resolution time, and backlog reduction. Participate in audits and quality reviews. Required Skills & Experience: 58 years of experience in technical support or IT operations, preferably in a global or enterprise environment. Strong expertise in macOS, Windows, and enterprise IT tools (e.g., ServiceNow, Microsoft Teams, VPN, printing systems). Proven ability to resolve complex technical issues independently and under pressure. Excellent communication and interpersonal skills, with a customer-first mindset. Experience with automation tools, scripting, or self-service platforms is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. ITIL certification or equivalent process knowledge. Senior Administrator

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities: Manage all installed systems and infrastructure, including installation, configuration, testing, and maintenance of Linux-based operating systems. Troubleshoot, tune, upgrade, and monitor RedHat and CentOS systems, ensuring system health and performance. Perform OS upgrades for RedHat and CentOS platforms. Mitigate vulnerabilities related to the Linux OS within defined timeframes. Manage user accounts, create, delete, and modify user permissions, and configure/manage LVM, Apache, Samba, and NFS. Ensure system hardening and compliance with CIS standards. Provide support during IT audits and deliver required evidence to auditors. Enforce operating system policies to ensure security, integrity, and efficiency of system resources, applications, and operations. Support datacenter activities, including hardware break-fix coordination with OEM vendors. Address IT operations tickets and incidents in compliance with defined SLAs. Qualifications and Requirements: Certifications: Red Hat Certified Engineer (RHCE) required. AWS certification is a plus. ITIL certification preferred. Technical Skills: Proven working experience as a Linux Administrator in a large-scale environment. Experience with RedHat and CentOS platforms. Proficiency in managing LVM, Apache, Samba, and NFS. Strong understanding of security hardening techniques (CIS standards). Basic scripting knowledge (e.g., Bash, Python). Experience: 5-6 years of experience in Linux system administration, supporting large and complex environments. Hands-on experience with OS patching, upgrades, and vulnerability management. Experience with cloud platforms such as AWS. Familiarity with Virtualization Platform such as VMware. Education: Bachelor s degree in IT, Computer Science, Computer Engineering, or a related field. Other Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with ITIL processes such as Incident, Change, and Problem Management. Additional Information: The role requires flexibility to work in 24x7 shifts. The candidate must be able to support datacenter operations and address hardware break-fix issues. This is a challenging and dynamic role that offers an opportunity to work with cutting-edge Linux technologies and environments. What does the future of the air transport industry look like to you? Whether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Key Responsibilities Windows Device Management: Configure and maintain Windows devices, ensuring a thorough understanding of OS installation and upgrade processes. Knowledge of Auto-pilot process is plus. Software Installation and Management: Oversee software installation and updates, possessing basic knowledge of software deployment processes and tools (SCCM\Intune) Technical Support: Provide L1\L2 technical support and troubleshooting for hardware, software, and network issues. Demonstrate good understanding of Widows OS (Windows 10 and 11), including log reading capabilities and the use of Event Viewer to diagnose and resolve issues. Network Knowledge: Support basic network connectivity issues, including troubleshooting network problems and ensuring stable performance as per basic scope of L1\L2. Windows Administration: Administer Windows environments, including user accounts, permissions, and system configurations (This will be mainly for L2 level) SCCM and Intune: Utilize SCCM and Intune for device management, software deployment, and policy enforcement. Active Directory: Manage Active Directory environments, including user account management, group policies, and permissions as per basic scope of L1\L2. Documentation and Reporting: Maintain accurate documentation of IT processes, configurations, and troubleshooting procedures. Provide regular updates on IT operations and issues. Team Collaboration: Work closely with other IT team members and departments to resolve issues within SLA and support IT initiatives. Compliance and Security: Ensure IT systems comply with company policies and security standards. Implement best practices for data protection and system security. ITIL and ITSM tool - Follow ITIL processes and use global ITSM tool to track the tickets and manage the delivery. What do you need to know? 1-3 years of experience in Windows device configuration, OS installation, and troubleshooting, with a deep understanding of OS installation and upgrade processes. 1-3 years of experience with software installation and management, including a strong grasp of software deployment processes and tools. Good knowledge of Windows 10 and 11, including log reading capabilities and troubleshooting using Event Viewer. Basic Experience with SCCM and Intune for device management and software deployment will be plus Basic knowledge of ITIL process framework and ITSM tools such as ServiceNow, Manage Engine Service Desk Plus etc with basic knowledge of Service\incident\problem\change management will be a plus Knowledge and experience managing and supporting Active Directory environments at L1 level Excellent problem-solving skills and the ability to work under pressure. Strong communication skills for effective collaboration with team members and end-users. Critical Experience & Qualifications Global delivery with diverse team and operate with urgency. Superior customer service mindset and solution delivery focus Great communicator with the ability to interact with a wide variety of stakeholders and present the business side of technical topics to diverse audiences. Thirst for learning and personal development BA/BS/BE/B.Tech/B.Sc./BCA/BCom etc degree. Microsoft or other certifications against the technologies mentioned above is a Plus What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

About the role: This role offers the opportunity to provide oversight of technology risks across Swiss Re s global digital estate, with a particular focus on modern IT architectures, cloud platforms, and engineering practices. You ll conduct deep dives into areas of concern, influence how controls are embedded, and support the continuous evolution of our operational risk framework in line with emerging technology. With regular exposure to senior stakeholders and strategic programmes, this is a visible and impactful position at the interface between risk, technology, and innovation Key Responsibilities: Perform technology risk reviews and thematic assessments across digital platforms, IT operations, and transformation programmes. Provide an independent view on the design, implementation, and effectiveness of controls related to infrastructure, architecture and development. Assess risks linked to cloud platforms, digital service models, and emerging technologies, offering insight into architectural and engineering-related risk exposures where applicable. Collaborate with enterprise architects, platform leads, and cyber security teams offering constructive challenge while maintaining independence. Prepare & communicate risk dashboards, reports, and presentations for senior management and governance bodies, translating technical risk insights into business-relevant recommendations. Support the implementation and continuous improvement of Swiss Re s Operational Risk Management framework, including RCSA reviews, issue tracking, and incident response. Maintain awareness of regulatory, cyber, and technology trends, helping anticipate and manage emerging threats. About the team: The Digital & Technology Risk Management (DTRM) team acts as the 2nd Line of Defence for all digital and technology-related risks at Swiss Re. We provide independent oversight, challenge, and insight across Swiss Re s global digital landscape. Serving as an independent partner to the business, we help shape the Group s risk posture across various technology domains, ranging from infrastructure and application security to digital innovation and AI. Our commitment lies in driving high standards of resilience, informed risk-taking, and sound control practices through strong engagement and credible challenge. From reviewing control frameworks to assessing emerging risks, we help shape responsible innovation and build resilience into every layer of our technology environment About you: We are looking for a confident and forward-thinking risk professional who excels at bridging the gap between intricate technical details and overarching enterprise risk management. Experience & Capabilities Experienced with at least 7 years record in information technology/security risk management or risk consulting. Proven experience conducting risk assessments, spot checks , and thematic reviews in a complex, regulated environment. Experience of supporting and challenging Risk & Control Self-Assessments (RCSA) and scenario analysis and with risk appetite articulation. Technical & Tooling Familiarity with IT governance frameworks , secure architecture principles, and regulatory expectations (e.g. ISO27001, NIST, OWASP). Practical understanding of modern IT environments, including cloud platforms (Azure, AWS, AliCloud) and enterprise technologies such as Microsoft 365. Exposure to risk considerations across software development, platform engineering, or infrastructure is highly valued. Behavioural & Interpersonal Comfortable working independently , including collaboration with managers or stakeholders in different time zones. Strong stakeholder engagement and communication skills with the ability to influence and challenge at all levels. Demonstrated ability to balance business enablement with effective risk management . Clear communicator with the ability to convey complex concepts to both technical and business audiences. Certifications (Desirable) Certified in Risk and Information Systems Control (CRISC) Certified Information Security Manager (CISM) Other cloud/architecture/security or risk-related qualifications are an advantage. About Swiss Re Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134392

Required Skills Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | People skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Job Description The IT Operations Manager is a strategic role responsible not only for managing day to day IT Operation, but also defining IT Strategy for the organisation. You will be responsible for overseeing IT Operations in 4 different offices, across 3 countries and will lead and manage a team of IT Operation professionals across multiple offices. You will work closely with DevOps and Security functions to ensure secure and compliant IT infrastructure ranging from endpoints, to network and to directory services. This leader will operate with a high degree of autonomy, driving innovation, operational efficiency, and compliance across global technology systems. They are expected to develop and execute strategies to maintain a secure, resilient, and scalable IT environment, while fostering a culture of accountability and continuous improvement within the teams they manage. Your team: This is a fantastic opportunity to join an energetic flat agile team and work on cutting edge technologies. You are encouraged to have the freedom to contribute your own ideas, take ownership and make your mark. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact across all engineering divisions. Responsibilities: Owns Endpoints used by employees Office Network & Performance Internal IT assets eg. UEM, ServiceDesk, etc Security & Compliance Alignment Service provisioning & user management Directory Service & Systems Building and Managing the Team Conduct interviews and participate in the hiring process for new team members. Onboard and train new team members. Provide regular feedback and performance reviews to team members. Identify training and development needs for the team. Foster a positive and collaborative team environment. Address team conflicts and performance issues. Operations Undertake day to day resolution of IT issues raised across ITSM platform Manage team availability to ensure maximum coverage across all BlueOptima Offices Manage vendor relationships and contracts related to IT operations. Strategic Leadership & Planning Proactively identify organizational IT needs and technology gaps, and develop strategic plans to address them. Champion a positive and productive IT experience for all employees. Infrastructure & Operational Oversight Maintain and support core internal infrastructure, including laptops, desktops, servers, firewalls, routers, switches, printers, VPNs, LANs, Microsoft Active Directory (AD), and other network components. Ensure high availability and resilience of IT systems and infrastructure, with proactive monitoring, auditing, and backup strategies in place. Manage and optimize infrastructure costs. Security & Compliance Lead the implementation and management of information security processes, policies, and controls in line with legal and regulatory obligations. Conduct regular system and compliance audits, ensuring consistent adherence to security standards and best practices. Collaborate with the Legal department and General Counsel to address risk, privacy, and compliance-related initiatives Lead incident response efforts for security breaches and operational disruptions. Cross-Functional Collaboration Work collaboratively with internal departments, external vendors, and legal stakeholders to support technology initiatives and maintain a secure, compliant environment. Translate technical challenges and opportunities into actionable plans for non-technical stakeholders. Disaster Recovery and Business Continuity Develop, implement, and maintain disaster recovery and business continuity plans for IT systems Qualifications Minimum of 7 years of experience in the IT Service Management (ITSM) domain, encompassing both operational IT support and information security practices. At least 3 years of direct management experie

Job Location: Pune Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella , Tic Tac , Ferrero Rocher , Raffaello , Kinder Bueno and Kinder Surprise . As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. Diversity Statement About the Role: The IT CoE Sales Manager works in the Global CoE Sales team and cooperates with the Global IT organization (DC, Platforms, COEs and Regions) to effectively deploy and support IT Sales applications to the business community in accordance with the IT global architecture, for the following applicative areas: Order to Cash Intercompany sales Sales force automation The role is based in Pune (Ferrero India Head Office). Main Responsibilities: Functional & Technical Design Perform the application design, define and validate functional and technical specifications and ensure they comply with the enterprise IT architecture and business needs. Support the activation of services by analyzing functional/non-functional requirements, developing technical architecture options and recommendations. Collaborate with IT partners and third parties to design, build and deploy required technologies, skills and procedures. Supervise impact analysis of upgrades regarding technical aspects and data, and facilitate smooth transition from existing version to the new version. Supervise data migration and ensures data consistency Manage the decommissioning of redundant applications / hardware / infrastructure aligned with roadmap. Supports IT operations in the set-up of required infrastructures (server, storage, security, operation tools, service management tools, communication) Works with Service Lead and Service Management to support achievement of Service level targets Configuration Prepare and deploy system configuration Maintain up-to-date inventory, asset and configuration information Perform the quality assurance on software developments, configurations, and ensure quality of delivery. Testing Lead testing efforts for large and complex applications Create test plans and schedules Create and implement test cases on project requirements Report defects and escalate issues Interact with team throughout development process Troubleshoot new builds and post-production issues Follow and analyze issues gathered in bug tracking system Edit and support solution documentation Review reports for accuracy and determine discrepancy Project Management Manages the delivery of the application/infrastructure solutions (improvements, enhancement, upgrades) to ensure alignment to demand requirements and Service Level Agreements targets, while maintaining coherence within the overall architecture Supports the Handover process towards the Run organization and Global IT Services. Service Management Is responsible for level 3 support. Ensures any issues related to applications, interfaces or infrastructure performance and availability is solved as per the agreed Service Level Agreements Manages incidents and problems (level 3 support) Who we are looking for: Education: Bachelor s degree in information technology, Engineering or equivalent with 7-15 years of experience SPECIFIC KNOWLEGE University degree in IT or related field Strong experience in enterprise SAP ERP, in particular SAP-Sales and Distribution. S4HANA is a plus. Solid knowledge and business understanding of FMCG industry with demonstrated outcomes, achievements in digitalization, business process automation & IT application systems support Good communication skill to influence and build consensus with senior business partners Customer focus and ability for multitasking, Self-motivation and drive for ongoing development Advanced level of English. Job Referral Code :B How to be successful in the role and at Ferrero: Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Role & responsibilities Key Responsibilities: *Technical Support: Provide first-line technical support to end-users, resolving hardware and software issues efficiently. *Desktop Management: Install, configure, and maintain Desktop/Laptop operating systems applications ( Windows, Linux & MAC ), and hardware. *Troubleshooting: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals. *System Updates: Ensure all Laptop/desktop systems are updated with the latest patches, security updates, and antivirus software. *User Training: Provide training and support to end-users on various software applications and IT best practices. *Inventory Management: Maintain accurate records of hardware and software inventory. *Documentation: Create and update technical documentation, including user guides and troubleshooting procedures. *Collaboration: Work closely with other IT team members to support network and server infrastructure. Preferred candidate profile

We are hiring for a Senior Level position at Amneal Pharma : Details are as below Key Responsibilities: Lead all digital projects for Quality, Regulatory, and R&D functions. Drive organizational change by implementing new technologies such as AI, ML, and generative AI. Manage and optimize systems including LIMS, DMS, QMS, and VLMS. Oversee and mentor a team of IT professionals. Lead the IT Internal Audit Team, ensuring compliance and best practices. Collaborate with business and IT stakeholders to align technology solutions with business goals and regulatory requirements. Requirements: Bachelors/Masters in Computer Science, IT, or related field. 10+ years IT experience (3+ in senior/lead roles within regulated industries). Proven expertise in digital transformation, system management, and IT audit. Strong leadership, communication, and stakeholder management skills.

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market. CANDIDATE PROFILE Education and Experience Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role. OR Bachelor s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills. CORE WORK ACTIVITIES General Maintains status documentation (goals, scorecard, LPA tracking, etc) to verify accuracy. Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results. Monitors assigned company owned and managed offices to verify IT operations are running effectively. Meets with direct manager to provide updates on IT activities and business plans. Meets with business point of contact of each property (General Manager, Director of Finance, etc) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution. Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners. People Owns IT vendor relationship for properties in scope. Participates in the Talent Acquisition process according to company procedures. Verifies induction program for new associates or associates transferring to new role is effective. Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave. Performs LPA s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates. Verifies effective communication, training, and execution of all talent development programs and related initiatives. Develops a personal management style that is intended to bring positive results from Associates. Builds and maintains positive and effective relations with direct team members. Product Strives to remain informed on the most up to date knowledge regarding vendor activities. Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city. Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation. Where assigned, documents technology pilot scope and objectives with business partners. Process Maintains IT inventory for the assigned properties/offices in cluster. Manages cluster IT Agreements for assigned properties. Verifies cluster associates are treated appropriately and in alignment with local operational practices. Verifies the execution and tracking of rollouts on a timely basis. Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely. Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements. Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness. Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community. Implements cluster IT policies and procedures as received by regional IT. Attends IT Education Calls. Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office. Completes other reasonable duties as requested by leadership. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Role: Technology Analyst - IT Services (Core Server and networking-IT Ops end) Education: BE preferred. Location: Bangalore Experience: 6+Years Notice Period-Immediate Joiners JD , Should be experienced in day to day IT Infrastructure support including various Operating systems like Win10, MacOS, Linux. Should have strong knowledge in implementation & administration of various servers & server roles. Administration of LAN infrastructure (switches/firewall/ routers). Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework. Manage the team of analysts who support end user's IT tickets and act as SME for them. Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents. system and network related issues and handle 1st & 2nd level IT incidents and IT service requests. Thorough knowledge on different tools used for capacity management, availability managements. Experience in Asset management & IT Supplier Management. Should be flexible to work in different shift timings and coordinate with different teams across geographies. Should be experienced in handling various IT audits ISO20K, 27K etc Roles and Responsibilities, Installation, Trouble shooting , Managing Endpoints, Managing Physical Server /VM/cloud server, Managing Network devices(Switches / routers / Firewalls. Signature and patch updates in all Endpoints and servers in defined SLA. Preparing Daily / weekly / monthly reports and scheduling meetings and explaining the reports to respective stakeholders. Fixing vulnerability in end points, servers & network devices. Working on AMC renewal process for IT related assets.. Working with core network and server team in fixing issues. Willing to working in 24*5, 24*7 environment. WFO is mandatory. Perparing RCA for any IT related incidents. Taking end-to-End responsibility in the projects provided by IT team. Preferred certificaion on Microsoft server technologies / Cisco networking. Regards, Infosys BPM Recruitment team

The Role: Reporting to the Head of Service Management, the Service Delivery Manager is responsible for managing the delivery of exceptional IT services to meet the needs and objectives of the business. You will work with a team of technical professionals and ensure that IT services meet and exceed expectations. Your role will involve managing stakeholder relationships, optimizing service delivery processes, and driving continuous improvement initiatives. The Service Delivery Manager will interface with the customer, delivery/project management, and all delivery resources. The Service Delivery Manager should have a broad understanding of IT operations in a Global Enterprise organisation covering IT Service, Service Now, ITIL best practice and Vendor Management. The SDMs principal responsibilities are: Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 8+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required.

Job Head IT \u2013 Regional Operations Responsible for IT Operations of Eastern region Minimum Experience 8 to 10 years Responsible for Regional Office/ Area Office, Retail Outlets, Ware House IT-Systems. WAN Connectivity with Corporate, Area Offices and Factories. Co-ordinate with Regional Business Head, Regional Business Managers of various divisions, Commercial Manager, HOD\u2019s for IT-requirements at Region. Responsible for ensuring IT Systems are implemented for New Retail Outlets. Plan and execute hardware replacement at existing Retail outlets. Play key role in Software roll-out for the Retail Stores in the Region. Co-ordinate with Vendors, Partners for implementation of Software, physical stock verification of IT assets, e-waste disposal at the Region. Co-ordinate for IT-budget for the Region and manage the IT assets including software, equipment maintenance, external service and license renewals pertaining to the region. Manage the Regional Server, connectivity, HDVC etc. at Regional Office. Manage the Regional-IT team of 2-3 members. Ensure IT security Ensure Software license Project Management POC (Proof Of Concept) & new technology for reducing cost Work Experience B.E in IT, or MCA or M.Sc IT or Degree with Post Graduate Diploma in Computer Science/GNIIT or any other recognized qualification on Computer applications Able to manage IT-Network, understand Retail Software developments, Software licenses, IT-asset management. With minimum of 5-6 years of work experience in IT in FMCG/Retail set up A sound understanding of retail business drivers and updated on Retail IT \u2013 technologies. Team Player and good in verbal and written communication Minimum 3 Yr. Managerial Experience handling team Infrastructure Domain Willing to work with extended hours for closing the critical calls. An ability to learn new technologies quickly Strong documentation skills

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the worlds most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com . Follow us on LinkedIn. THE OPPORTUNITY CONTEXT: Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts in charge of the deployment and operation of the Ivalua Cloud, which hosts the environments for our clients around the world. It is also responsible for internal IT infrastructures, IT applications, and data, as well as IT support for our users. In this context of growth, we are looking for a Senior System Engineer (Windows) to extend our global IT operations team in Pune. ROLE: This is an exciting opportunity for a Senior System Engineer at Ivalua. You will report to the APAC IT Director and serve as a specialist in Windows server management. You will operate as part of the Level 2 support team within the Pune IT Global Service Center. WHAT YOU WILL DO WITH US Manage Windows server operations: installation, configuration, application/software integration (IIS, SQL, etc.), patching, troubleshooting, and decommissioning. Handle incident and problem resolution, vendor escalations, and prepare incident reports. Plan and execute system changes, including coordination, change planning, and stakeholder notifications. Perform regular and on-demand health checks of services/solutions, review capacity planning, and ensure successful execution of backup operations. Collaborate with the global infrastructure team on project rollouts (e.g., new infrastructure components, security hardening, etc.). Work closely with infrastructure teams across EMEA and AMER regions for knowledge sharing, task execution quality checks, escalations, and to perform delegated activities (e.g., server configuration/deployment, troubleshooting, incident management, and standard changes). Provide extended time zone support as needed. Act as the second level of escalation for the Pune L1 team, providing coaching, oversight, and ensuring proper execution of L1 tasks. Escalate to the AMER and EMEA infrastructure teams when required. YOUR PROFILE If you have the following experience and strengths, this role could be a great fit for you: Skills and Experience: 5+ years of server support experience in a similar role. 3+ years of experience working in a production environment or data center with a heterogeneous IT infrastructure. ITIL v3/v4 Foundation certification. Strong expertise in Windows Server Management (Windows Server 2019 and above), Microsoft Active Directory, and Hyper-V virtualization. DevOps experience, comfortable scripting in PowerShell, Bash, YAML, etc. Experience using infrastructure monitoring and supervision tools (Nagios, PRTG, Grafana, etc.) and APM tools like Datadog. Relevant OS certifications. Basic knowledge of SQL database management and SQL queries. Basic understanding of Azure cloud infrastructure services. Basic Cybersecurity knowledge and practices. BE/BTech or Master s degree in Computer Engineering, Computer Science, or a closely related field (or foreign equivalent). Experience in the payments industry is preferred. Experience in the procurement domain is a plus. Soft Skills: Strong written and verbal communication skills; team player with a mindset of continuous learning. Good problem-solving skills, ability to handle stress, and adaptability to changing environments. Excellent documentation and time management skills. WHAT HAPPENS NEXT If your application fits this specific position s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. Theyre here to support you! Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA Hybrid working model (3 days in the office per week), Were a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held, A stable and cash-flow positive Company since 10 years, Snacks and weekly lunches in the office, Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity, Unlock and unleash your full professional potential with our exceptional training and career development program, Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued, Regular social events, competitive outings, team running events, and musical activities, Comparably recognized Ivalua for the following ( https: / / www.comparably.com / companies / ivalua) Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. Experience life at Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what its like to work with us. #LI-NS1 #LI-HYBRID

Job Description: Position Summary: The Logistics and Inventory Specialist plays a critical role within the IT Operations department, focusing on the efficient management of shipping, receiving, and inventory of IT equipment. This position is responsible for coordinating logistics, ensuring accurate stock levels, and maintaining compliance with shipping and inventory regulations. The Logistics and Inventory Specialist also collaborates with internal and external teams to resolve shipment and inventory issues and identifies opportunities for process improvement. This role requires a strong attention to detail, effective communication skills, and the ability to work within tight deadlines while supporting the overall IT operations. Logistics and Inventory Specialist will: Responsibilities: Manage and coordinate the shipping and receiving of computer and other IT equipment. Track inventory levels for computers and peripherals; perform regular inventory checks to ensure accuracy. Develop and maintain efficient shipment schedules to ensure timely delivery. Ensure compliance with shipping and inventory regulations, policies, and safety protocols. Coordinate with internal and external teams, including customs, to resolve shipment and inventory issues. Develop and maintain strong relationships with vendors and carriers. Utilize online tools provided by carriers to manage packages. Conduct regular analysis and reporting on shipping/receiving and inventory performance. Continuously monitor and evaluate shipping and inventory processes for improvements and efficiencies. Perform periodic inventory checks and ensure accuracy of stock levels. Provide guidance to streamline equipment preparation and shipping processes. Track and support hardware issues for users Address logistic customs requests related to shipping/receiving of IT equipment. Ensure proper recycling of cardboard and disposal of broken equipment; maintain an adequate supply of shipping materials. Requirements: High school diploma or equivalent. Teamwork skills, flexibility, and patience. Experience with shipping and receiving procedures. Experience with customs and customs clearance of IT equipment. Knowledge of shipping and inventory regulations and policies. Strong attention to detail and ability to manage multiple tasks. Excellent communication, interpersonal, and organizational skills. Proficiency in Microsoft Office Suite and inventory management software. Ability to work under pressure and meet strict deadlines. Strong problem-solving and analytical skills. Ability to lift and move equipment weighing up to 50 lbs. Preferred Requirements: Graduates- BCA/ B.tech Additional training or certification in logistics, supply chain, or inventory management. Business fluency in English is required. Additional languages are a plus. Contract Terms Contract Period will span across 3-6 months

The Sr Tech Representative, IT OPs is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software. Essential Functions/Core Responsibilities Coordinates as smart hands with different portfolio and technical workgroups Provide telephony support in performing installation and troubleshooting on desktops, voice and telephone applications/hardware Perform hardware and software upgrades, deployments Attend to break/fix engagement as required for technology related problems and issues received from both internal and external clients Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned equipment Perform checks and ensure that antivirus definition, Microsoft patches are updated, vulnerability remediations Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required Performs backup for the onsite servers

Job Overview: We re looking for a curious and motivated individual to become the 2nd member of the Service Assurance team in Enterprise IT. We keep products on track as they transition to the live environment and start contributing to our organizational objectives. You ll work closely across timezones with a strategic manager who values autonomy, experimentation, and thoughtful structure. Youll learn how Arm works, then help craft, run and automate the mechanisms that underpin service quality for IT. 40% of your days will be spent with high performing colleagues in our Bangalore office, helping them meet organisation-wide goals and targets. You ll have space to learn, question, improve and be heard! Responsibilities: Contribute to smooth and clear project handovers , resolving differences between teams, documenting cleanly with checklists and frameworks that evolve over time. Track and interpret key operational metrics and compliance indicators manual to start with, and youre expected to devise and develop opportunities for smarter, automated reporting. Devise, develop, and champion AI, automation and live dashboarding tools to streamline routine checks, document reviews, and knowledge curation. While upholding our environment of collaboration and psychological safety, highlight weaknesses and inspire lasting improvements. Required Skills and Experience: You ve enjoyed a career of solving problems and enhancing maturity in a technology setting, succeeding with great integrity, gaining trust and allies. Either: Experience in developing and transitioning successful IT systems, or a successful background in governance while developing the skills to scale and improve processes. Enthusiam and commitment to our manual reporting processes initially, and then soon to automate or script dashboards, templates or trackers to support our growth and scale. This will be the best work of your career! Clear and respectful communication , especially in writing - across timezones, hierarchy and different teams. You re comfortable working flexibly and independently but know when to ask for context or support. Nice To Have Skills and Experience: Experience or understanding of site reliability engineering principles. You ve tried using AI tools or automation platforms , or you re keen to start especially where they can save time and increase quality. You have taken part in compliance audits. Understanding of ITIL v4, IT Operations, or DevOps or equivalent principles. Understanding of how excellent IT tools can contribute to an enterprise s success. #LI-SA3 Accommodations at Arm At Arm, we want to build extraordinary teams. . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Equal Opportunities at Arm

At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care about you, about our clients, and about our communities. Here, you ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you ll have fun while solving complex and interesting business challenges. The Information Technology (IT) Operations Support Specialist is responsible for providing the highest level of escalated support and care for the firm s software applications, while also serving as a key technical troubleshooting resource for internal teams, business units, and vendor partners. This role involves remote support of the client/server application environment, including application maintenance, research, documentation, testing, deployment, and automation solutions. Additionally, the engineer will apply diagnostic techniques to identify and resolve issues, investigate root causes, engage with vendors, and fully own incidents through resolution. They will support high-level projects to launch new applications, upgrade existing systems, and manage technology transitions, ensuring optimal use of the latest advancements for their designated business groups. Through excellent customer service, this role acts as a liaison between customer groups and IT teams, ensuring seamless incident and service request management. Individuals who thrive at Moss Adams exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus. Responsibilities: Responsible for driving incident resolution with full ownership post triage by the team for designated business groups Facilitate and process Service Requests and participate in project planning and coordination for their business group Monitor and communicate impacts and trends related to assigned business groups Maintain current knowledge of relevant technologies by participating in all stages of the lifecycle Manage individual capacity and balancing time between operations and initiatives, meeting expectations for ongoing resourcing processes Assist and collaborate with Tier 3 teams in problem and major incident management activities specifically identification, research, and initial vendor contact Participate in testing new technologies for impact analysis and transition to support operations Understand, interpret and meet or exceed expectations for KPIs, SLAs and other IT Service performance metrics for performance, self-development and growth Qualifications: Bachelor s degree required Minimum of 2 years of related experience required; experience in a professional services environment and/or technical support role with strong remote support experience in an enterprise environment preferred Knowledge of ITIL Foundation required; ITIL Foundation certification preferred Strong troubleshooting, analytical and problem-solving skills with proven ability to deliver results to remediate and resolve issues Proven ability to work effectively as a team member and as a self-motivated individual contributor delivering high quality work on time and with minimal supervision Proven ability to embrace and adapt to technology and business environment continual changes in order to ensure customer experience and adoption Moss Adams is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. . Certain jurisdictions in the United States require employers to disclose the pay range in job postings. This is the typical range of pay for the position. Actual compensation may depend on factors such as qualifications, work experience, skills, and geographic location. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.