979 It Operations Jobs - Page 19

HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Excellent Communication skills. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams. Best regards, Manish Chauhan HR Executive | Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in

Role & responsibilities Handling IT operations and IT service management for large manufacturing organization involving distributed IT infrastructure, deploy enterprise application, security operations and operationalize new digital interventions. Identify and provide Digital solutions to key business challenges and drive tangible business value (volume or cost gains) Or increase productivity Or improve ESG (Environment, Social and Governance) and Safety practices Work with business and technology teams (Internal development team, Business users and external partners) to outline digital solution and implementation plan Qualify, prioritize critical KPIs / metrics that shall reflect gains due to digital intervention Experience in Data center, Server and in-house application management, SAP application & technical landscape, Network infrastructure (LAN, WAN, MPLS, P2P, ILL, SD WAN etc.), Network & Firewall Security operations, End point computing devices, IDAM (Active Directory/ Google cloud identity), MDM/ MAM, Conference & collaboration systems, DR (Disaster recovery), Backup and storage solution and Cloud hosted application and infra operations etc. Knowledge of SAP S/4 HANA on Rise Cloud, DWC/ SAC, GRC, Ariba, Concur, SuccessFactors and other modules from the technology, deployment, and maintenance aspect. Any functional knowledge on any of the SAP modules will be added advantage. Experience on cloud platforms and cloud services in Microsoft Azure or Google Cloud (GCP), Google Suite/ workspace of applications. Implements, upholds, and updates the infrastructure roadmap. Develops target IT landscape (applications, infrastructure, data) and establishes standards for regional and enterprise applications including IT/OT convergence. ITSM, ITIL certification preferred. Bring in ideas to automate IT processes and operations

Provide support to all departments in hardware, software, and network related issues. Configure, install, and maintain IT systems. Configure, install and maintain laptops and workstations. Ensure that there is data security enabled

Role purpose: At Accelya, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we're seeking an experienced Amazon Web Services (AWS) Cloud Engineer. The ideal candidate is experienced in cloud-based tech, with a firm grasp of emerging technologies, platforms, and applications, and ability to customize them to help our business become more secure and efficient. From day one, you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Duties Responsibilities: Operational support for the cloud infrastructure - involvement in production priority incidents and the ability to provide quick resolution through analysis and cross-team collaboration Troubleshoot incidents, identify root cause, fix and document problems, and implement preventative measures Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity Develop and implement technical efforts to design, build, and deploy AWS applications at the direction of lead architects Design and development, Deployment and migration, Monitoring and optimization, Security and compliance for cloud-based infrastructure, applications, and services Manage automations Knowledge, Experience Skills: bachelors degree (or higher education) in computer science, information technology, or mathematics Process Automations (scripting), CI/CD, Infrastructure as code Architecting, designing, developing, and implementing cloud solutions on AWS platforms is a plus AWS certifications are a plus Knowledge of web services, API, REST, and RPC Tools Public Cloud AWS, AWS CLI, Jenkins, Gitlab, Terraform, Spinnaker, Jira, Confluence. CI/CD hands-on experience Windows OS and Linux OS Languages/Frameworks: PowerShell, bash, Python Bonus: Docker, Packer, Kubernetes, C/C++, 1-2 years of experience with AWS What does the future of the air transport industry look like to youWhether you're an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

The Analyst, Application Support is a highly motivated person with excellent communication and interpersonal skills to interact with internal/external teams and application users and help trouble shoot/resolve issues reported by various departments within Evolent Health. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid in minimizing recurrence of incidents. Essential Functions Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs). Provide accurate and timely resolution of issues, and escalation when necessary. Ensure that Service Level Agreements (SLAs) are met. Maintain and update documentation related to operations and support processes within Confluence. Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems. Collaborate with team members and business functions to troubleshoot and resolve support tickets. Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support). Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents. Perform ad-hoc task and analysis for the support team as needed. Perform quarterly user access audit. Required Qualifications bachelors degree in Computer Science, IT- related degree or comparable experience. 1 - 2 year(s) of progressive experience within application support/IT operations organizations. 1 - 2-year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation. Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems. Collaborative working style with the ability to work across different organizations and personalities. Ability to work unsupervised and a self-starter who seeks improvements without direction. Preferred Qualifications Experience in a healthcare-related field. Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights. JIRA Service Desk ticketing system/Confluence experience. Preferred Education None specified for this role Preferred Certifications None specified for this role General Performance Criteria As the Analyst, Application Support , you will be required to fulfil your responsibilities while meeting the following general performance criteria for this position at this level: Expertise: You actively learn and adopt the methods defined for your role and by your team. Communication: You seek to achieve clarity regardless if you are the source of the information being conveyed to the participants in the communication. Domain: you'regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders. System: You successfully improve the quality of the system(s) for which your team is responsible. Process: You follow the team s processes, delivering consistently on related KPIs. Influence: you'regularly make a tactical impact to some system and/or process for which your team is primarily responsible. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Freshworks is seeking an experienced Director of Product Marketing to drive the growth of our flagship ITSM offering, Freshservice. Freshservice is Freshworks $400M+ business disrupting the ITSM market by streamlining complex IT processes for mid-market and enterprise customers. In this role, you will lead a team of 8 product marketers to drive go-to-market strategies for AI-powe'red ITSM, IT asset management, and IT operations as we accelerate our enterprise expansion. Reporting to the Senior Director of Product Marketing, you will bridge go-to-market and product teams to deliver impactful marketing initiatives. Strong storytelling skills, a deep understanding of buyer personas, and the ability to craft compelling narratives are essential. Key Responsibilities: Strategic Leadership Develop and execute product marketing strategies to drive revenue and adoption for Freshservice Lead go-to-market planning to align with corporate revenue and retention goals Product Messaging and Positioning Craft compelling messaging to differentiate Freshservice in the market Ensure consistent narratives across campaigns and customer communications Market Understanding Deeply understand buyer personas to tailor marketing strategies Conduct market research and competitive analysis to inform product strategy Content and Sales Enablement Oversee creation of marketing collateral and sales tools to support the sales team Develop case studies and narratives showcasing Freshservice s value Team Leadership Manage and mentor a team of product marketing professionals Foster a culture of innovation and collaboration Performance Measurement Track KPIs such as revenue growth and campaign effectiveness Use insights to refine strategies and optimize results Qualifications Experience 14-16 years in B2B product marketing, with 3+ years in leadership roles. Experience marketing IT or other technical products is preferred. Education bachelors degree in Marketing, Business, or a related field; MBA is a plus Skills Strong storytelling, communication, and leadership skills; proven expertise in building go-to-market strategies for mid-market and enterprise audiences Market Insight Ability to analyze competitors and understand buyer personas

Key Responsibilities: Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices. Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops , Network and Servers etc ). Manage the entire IT asset lifecycle activities from procurement to disposal. Monitor hardware asset performance, utilization, warranty status, and maintenance contracts. Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets. Conducting regular asset audits to identify discrepancies and address compliance concerns. Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally. Manage vendor relationships and service level agreements (SLAs) related to hardware assets. Analyzing asset usage data to identify opportunities for cost reduction and asset optimization. Optimize IT asset utilization and reduce costs through effective tracking and reallocation. Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions. Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports. Managing relationships with vendors to address asset -related issues and endure timely support.

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriate Own the Major Incident Management Process and align all stakeholders as appropriate to drive the resolution to SLA keeping all stakeholders informed of progress through regular communications during the lifecycle of the service event Manage the service desk tool (s), enhance and innovate where appropriate; Deliver the service in line with the project budget; Maintain, monitor and improve services; Liaison to customer for escalations and service quality; Identify project risks and issues, maintain risk register, and issues logs; Responsible for the efficiency and productivity of the service desk, regularly review the resource estimates and forecasts to support Service Delivery. Operations Management: Overall responsibility for the IT operations and daily maintenance duties; Ensure that all operational procedures are executed; Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained; Focus on internal OLA s and interdepartmental reports Report on KPI s and SLA achievements, on daily, weekly, and monthly intervals where appropriate; Major incident reporting; Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels; Present monthly service reviews to CIO; Responsible for Customer Satisfaction (CSAT) survey; Change/Problem Management: Coordinate activities for Change and Problem Management; Ensure tools updated with relevant information; Control workflow of problems and changes; Vendor Management Management of local and global suppliers; Develop and maintain professional / trustworthy relationships with vendors; Negotiate pricing and contract reductions where appropriate; Complete vendor assessment forms; Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc); Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc); Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project; Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar; 3+ years in a management/leadership role delivering service against SLAs or agreed targets; Strong leadership and influencing capabilities; Good presentation skills and Communication skills; Good documentation skills; PM certification desirable; Experience with OLA s, managing internal customers. Experience in working with business auditors and the associated documentation Experience with managing vendors, and budgets Experience leading an IT team either in Supervisor, Team Lead or Manager role; ITIL Certified v3 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required.

Summary Location: Hyderabad A ServiceNow Solution Architect plays a crucial role in designing, implementing, and optimizing ServiceNow solutions for organizations. Their responsibilities can be broadly categorized into different product SKU s ServiceNow platform engineering (on premise) with ITSM Modules including Service Request, Incident, Problem, Change, Rot and Configuration Management and security / regulatory disciplines About the Role Major accountabilities: Execute technology delivery strategy for business systems, platforms, and processes for a particular Business domain / Function. Partner with senior business stakeholders and TT Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates. Partner with business partners to ensure Technology Service/Solutions Delivery teams deliver products according to strategy with reuse across other areas. Ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible function / service area. Ensure services, solutions, platforms, products are fit for purpose and achieve the desired business value and impact. Run efficient DevOps for platforms, products, or systems ensuring availability and optimal performance for responsible function / service area. Establish governance structure for projects, operations, etc with right stakeholder representation. Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible function / service area. Follow industry trends and emerging practices to drive agility, speed, efficiency, and effectiveness. Ensure the overall user experience is considered when designing & deploying new solutions and services. Ensure adherence to Security and Compliance policies and procedures. Monitor and proactively manage the ServiceNow platform to ensure high availability and optimal performance. Troubleshoot and resolve any platform-related issues or outages promptly. Implement best practices to prevent system downtime and performance degradation. Collaborate with the platform & security teams to ensure the ServiceNow platform adheres to security standards and policies. Manage security controls, such as role-based access control, data encryption, and vulnerability assessments. Prepare the platform for audits, maintaining a secure and compliant environment. Lead a team of ServiceNow L3 and L2 consultants, administrators, and support staff. Coordinate and oversee the deployment of ServiceNow changes, updates, and enhancements. Manage and prioritize incident resolution and problem-solving efforts. Maintain and enhance ServiceNow configurations, workflows, and integrations as needed. Ensure that ServiceNow remains aligned with business requirements and objectives. Maintain comprehensive documentation for ServiceNow configurations, procedures, and incident resolutions. Collaborate with ServiceNow vendors and external partners to leverage their expertise and resources. Minimum Requirements: Bachelors degree in a related field (Computer Science, Information Technology, etc.) is preferred. 10-15 years of relevant experience in IT operations, with a minimum of 5 years of experience in ServiceNow administration. ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are mandatory . Strong leadership and team management skills. In-depth knowledge of IT service management (ITSM) and ITIL processes. Excellent problem-solving and analytical abilities. Strong communication and collaboration skills. Proficiency in ServiceNow development, scripting, and customization. Knowledge of database management and integration technologies

IT Optimization Gurugram Apply Now Job Description Woro Media is seeking an IT Optimization Specialist to enhance system performance and ensure seamless IT operations. The ideal candidate will analyze, optimize, and maintain IT infrastructure to improve efficiency and security. Key Responsibilities: Optimize IT systems and workflows for better performance. Identify and resolve technical bottlenecks. Ensure data security and system reliability. Required Skills: Strong knowledge of IT systems, networks, and security. Proficiency in cloud technologies and automation. Analytical and problem-solving skills.

Join our Team Grow with us About this opportunity With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact. We believe in trust - we trust each other to do the right things! Therefore, we believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply. What you will do Work And Responsibilities: Lead ENM and OSS RC Testing Strategy Supervise ENM Upgrades and Migrations Advanced Knowledge of OMBS Health Checks and System Performance Optimization Deviation and Risk Management Post-Upgrades Design and Review Acceptance Test Procedures (ATP) Node Integration and MOP Oversight Spot Testing & Verification Post-Migrations Advanced BO/BI Reporting and End-to-End Testing You will bring Expert Knowledge in ENIQ End-to-End Support for Node Migration Network KPI Creation & Activation in ENM-NHM Command Line Interface (CLI) for Network Changes Provide Expert Consultation & Troubleshooting Training & Knowledge Transfer Collaborate with Cross-functional Teams Research & Integration of New Technologies Ensure Compliance with Industry Standards Continuous Process Improvement Reporting and Stakeholder Communication

Grow with us About this opportunity With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact. We believe in trust - we trust each other to do the right things! Therefore, we believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply. What you will do Work And Responsibilities: Lead ENM and OSS RC Testing Strategy Supervise ENM Upgrades and Migrations Advanced Knowledge of OMBS Health Checks and System Performance Optimization Deviation and Risk Management Post-Upgrades Design and Review Acceptance Test Procedures (ATP) Node Integration and MOP Oversight Spot Testing & Verification Post-Migrations Advanced BO/BI Reporting and End-to-End Testing You will bring Expert Knowledge in ENIQ End-to-End Support for Node Migration Network KPI Creation & Activation in ENM-NHM Command Line Interface (CLI) for Network Changes Provide Expert Consultation & Troubleshooting Training & Knowledge Transfer Collaborate with Cross-functional Teams Research & Integration of New Technologies Ensure Compliance with Industry Standards Continuous Process Improvement Reporting and Stakeholder Communication

Assistant Manager - Service Delivery, Digital Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Assistant Manager - Service Delivery, Digital Tata Consumer Products Limited Designation : Assistant Manager- Service delivery, Digital Reporting To : Associate Manager- Service Delivery, Digital Job Description What are the Key Deliverables in this role ? Financial Outcomes Operational Efficiency Gains: Ensure high performance and stability of Sales & Operations applications to minimize downtime and reduce operational costs, leading to improved productivity. Revenue Enablement: Deliver seamless digital support and quick issue resolution to accelerate business processes, shorten sales cycles, and enhance customer satisfaction. Cost Optimization: Support automation, integration, and process improvement initiatives to eliminate inefficiencies, reduce manual effort, and optimize IT expenditures. Customer Service Consistent and Reliable User Experience: The Service Delivery Manager ensures stable and high-performing Sales & Operations applications, delivering smooth and dependable digital experiences for internal stakeholders and external partners. Proactive Service Recovery: By taking ownership of issue resolution, the role minimizes service disruptions through swift, sustainable fixes enhancing user satisfaction and building trust. Service Excellence Through Innovation: Leveraging automation, integration, and data insights, the Service Delivery Manager drives continuous service improvement, enabling faster response times, reduced escalations, and a more agile support environment. Innovation and Learning Driving Innovation Through Stability: By ensuring seamless and stable performance of Sales & Operations applications, the Service Delivery Manager creates a foundation for innovative digital experiences that enhance business agility. Empowering Teams Through Learning: The role promotes a culture of proactive issue resolution and continuous learning, mentoring teams to take ownership and evolve their problem-solving capabilities. Enabling Scalable Solutions: Through automation, integration, and data-driven strategies, the Service Delivery Manager fosters innovation in service delivery, enabling scalable improvements and future-ready operations. What are the Critical success factors for the Role ? Bachelors or Masters degree in technical preferred. 4 8 years in IT operations and service delivery for sales applications and functions. A proven track record of issue resolution, vendor management, and driving efficiency. Process-oriented mindset with experience in workflow analysis or process improvement. Organized, detail-oriented, and able to manage multiple priorities. Good technical expertise in SAP operations, integrations, and system connectivity. Ability to lead application service delivery, ensuring stability, security, and continuous evolution. A problem-solver mindset, capable of simplifying complexity and driving resolutions with urgency and precision. Experience leading IT support teams, fostering a culture of accountability and proactive engagement What are the Desirable success factors for the Role ? Is a disruptor at heart, who looks at the status quo and says, "We can do better." Boasts a bias for action thats so pronounced, its almost palpable, with a sense of urgency thats as infectious as it is inspiring. Has the charisma to rally troops and the tact to navigate the corridors of corporate power. Is a data whisperer, capable of coaxing insights from the noise to inform decisions and drive growth. Exudes a passion for problem-solving thats matched only by a Were offering a chance to be part of something thats bigger than any one individual. Its a call to arms for those who want to leave an indelible mark on the world of FMCG

Were Hiring: Assistant Manager IT Infrastructure (Nashik) We are looking to fill the position of Assistant Manager IT Infrastructure for one of our leading clients in the Retail & Manufacturing sector, based in Nashik . Position : Assistant Manager IT Infrastructure Location : Nashik Role Overview : You will be responsible for overseeing the day-to-day IT operations, with a focus on enhancing infrastructure efficiency and ensuring high levels of end-user satisfaction. Key Responsibilities : Manage and prioritize daily IT infrastructure operations to optimize system performance. Oversee the maintenance and development of the network, including LAN, SDWAN, and internet systems. Expertise in CISCO Meraki WiFi configurations is highly desirable. Research, recommend, and implement IT services and products to align with business growth and ensure the infrastructure remains state-of-the-art. Supervise the data center team and apply best practices in infrastructure management. Develop strategies for maintaining and monitoring server infrastructure. Maintain robust security protocols across networks, devices, and servers. Hands-on experience with Palo Alto or Fortigate firewalls is essential. Handle IT asset management, including maintaining inventory records and related documentation. Coordinate with vendors and service providers for procurement and maintenance of infrastructure-related products and services. Experience in managing IT audits is required. Qualifications : Education: BE/B.Tech/M.Tech in Computer Science or related fields. Certifications such as CISA, CCNA, CISSP, or VMware are a plus. Experience: 1215 years in a medium-scale industry environment. Computer Skills: Strong knowledge in IT security, networking, operational support, infrastructure project management, and familiarity with the latest tools and technologies. Travel: Occasional travel may be required. How to Apply : Interested candidates can send their updated resume along with current CTC, expected CTC, and notice period to Arjun at arjun.g@alpinemanagement.in .

About the Role: Grade Level (for internal use): 13 S&P Global Ratings The Role Director, Application Operations, SRE (Site Reliability Engineering) The Team This team is part of the global SRE group that provides Site Reliability Engineering Services for the critical applications used by the analysts for conducting the business. Application Operations team is responsible for the Stability (Uptime), Reliability (Quality & Performance) and Engineering of these applications to improve business outcomes, user experience and efficiencies. The Team operates at the intersection of IT operations and software development, ensuring that our services are not only robust but also agile enough to adapt to the ever-evolving business needs. Impact and Responsibilities The Impact of this role extends far beyond the immediate team. You will be instrumental in shaping the reliability and performance standards of our critical applications, ensuring they meet the highest benchmarks. By driving advancements in automation and cloud technologies, you will contribute significantly to the organization's strategic goals and toil reduction, enhancing both the user experience and operational efficiency. You will nurture the team members to be the best-in-class by upskilling and cross-skilling. General & Team management: Ensure the team balances its focus between daily operational tasks and strategic long-term projects Drive the adoption of new technologies and processes through training and mentoring Lead/Mentor/Guide/Coach and transform a team of Application Operations to SREs Create/maintain documentation for systems and processes to ensure continuity and knowledge sharing within the team. Adoption of Gen AI to leverage knowledge repository Collaborate with cross-functional teams to ensure seamless integration and support for new technologies and initiatives Oversee daily operations and ensure the shifts are adequately managed Set the roadmap; derive goals for each team member; review, motivate and support to make them successful Stability: Build a SRE practice that improves system stability with Monitoring & AIOps. Avert P1/P2 incidents and minimize business impact Analyze system vulnerabilities, SPOFs and address them proactively to improve stability Refactor monolithic apps and databases to containerized services to improve delivery/scale Work with business users to understand needs, issues, develop root cause analysis and work with the cross functional teams to address them permanently Reliability: Monitor system performance and create strategies to improve it Reduce the number of incidents and the time taken to resolve them (MTTR) Develop and implement disaster recovery plans to ensure business continuity Lead DevOps transformation to improve the delivery of value to business, reduction of costs & manual errors, increased velocity of releases and improved config management Engineering: Involvement in Architecture and Development design reviews (Shift-left) for new implementation and integration projects to build SRE best practices into the SDLC Continuously look for opportunities to automate tasks, simplify processes, Self-service to reduce the toil Value Stream Alignment: While alignment as horizontal lead is expected to begin with, its expected that you also handle the role of a SRE value stream lead going forward. Ensure smooth inter-working with value streams (VS) to meet the objectives & realize value Foster a 2-way knowledge sharing with VS and reduce dependency on SRE Help shepherd VS to improve SRE maturity levels; implement & prioritize best practices like monitoring, post-mortem, toil reduction, retrospectives etc. Application to User Journey orientation and transformation Whats in it for you In this role, you will have the opportunity to collaborate with a diverse and talented team, working on cutting-edge technology solutions to drive efficiency and innovation within the organization. You will be at the forefront of implementing best practices in site reliability engineering, with a strong emphasis on automation, cloud technologies, and performance optimization. You will interface with the value stream leads to improve the SRE practices and maturity levels within the value streams. What Were Looking For Basic Qualifications Bachelors degree in computer science or equivalent is required, or in lieu, a demonstrated equivalence in work experience 15+ years of experience in Information Technology domain including cloud, systems & database administration, networking, performance, and application operations Proven experience in IT Operations and/or Site Reliability Engineering, successful handling of Application Operations in a complex IT setup Manage Multi-cloud (AWS/Azure) environments Engineering and implementing proactive monitoring of applications, infrastructure & databases. Engineering automation to self-heal and mature towards AIOps Manage, innovate, and create processes, software and tools that continuously improve the availability, reliability, scalability, latency and efficiency of platforms Engineer Self-service portals, Scalable platforms and repeatable processes that allow product teams to own the entire life cycle of their products, reducing the SRE dependency Excellent communication skills with experience in managing, coaching, and building highly effective teams. Manage and inspire a team of full stack Site Reliability Engineers across regions and time zones, emphasizing collaboration and efficiency. Establish relationships with business teams & other IT partners. Identifying and measuring KPIs like CSAT/NPS scores, establishing feedback channels which have a direct correlation to UX Cost management through forecasting consumption, budgeting, tagging assets & tracking cost, disposing unused allocations & right sizing, optimizing usage & correlating cost to business value Establish incident & defect review process to help guide and continually improve stability of applications Shapes and leverages advanced conceptual thinking to solve complex and/or completely new or novel situations that have never been dealt with before. Actively pursues innovative solutions that align with the companys tolerance for risk (business and reputational) Looks at external companies, products and capabilities and how they may accelerate Ratings technology initiatives Preferred Qualifications Experience in application & data architecture, system design, algorithms, data structures, complexity analysis, and software design Ability to architect high availability application and servers on cloud adhering best practices. Ability to perform technical deep-dives into code, networking, systems, databases and storage configuration Experience working in Agile software product development Experience working with stakeholders and collaborating across organizational boundaries. Configuration management, automation of patching, threat and vulnerability management, security monitoring, network security, endpoint security, cloud application and data security Awareness of security frameworks like NIST to address technology, information and resilience risk, information security and risk management Support & transform ITSM process Incident, Change & Problem management to align with DevOps maturity

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose: The position ensures Governance and Compliance to the DBS Operational Risk Management Policy / Procedure and Guides in co-ordination with various stakeholders Requirements Key Accountabilities, KPIs and Job Responsibilities Acting as the first line of defense, following are the key deliverables/tracks for the role, where the candidate will assist his/her leader in achieving the aforesaid objective: Fulfil all responsibilities in relation to: Act as the Operations Risk Manager, Managing Operational risks & events Support UORM in managing the Operational Risk Landscape Support UORM in ensuring the Ops Risk and Governance framework in complied Integrate the Ops Risk, Regulatory Risk, Governance framework across the branches network Review and ensure approvals are obtained for deviations from corporate operational risk policies and standards Co-ordinate audit and regulatory inspections Analyzing and reporting operational risk events, loss trends and root cause to CBG (Consumer Banking Group) / Support Unit management and relevant risk and control committees Product/ Process Risk reviews Facilitate NPA review and approval process for CBG products within the Country and Regional stakeholders Identification and running of theme-based reviews of the processes from Controls perspective Risk and Control Self-Assessment Identify/update the scope of RCSA to be completed for CBG India across all products Plan and implement the RCSA program across all areas within CBG Provide guidance on identifying and assessing inherent/net/residual risks and aligned internal controls Validate RCSA against actual risk event losses, KRI trends, audit and regulatory inspections Business Risk Management Identification of Legal and Compliance risks, mitigants and residual risks in co-ordination with the business & operations teams and facilitate the process of risk acceptance Co-ordinate with Legal and Compliance teams for necessary Regulatory compliance and communications. Represent CBG at the Country RGG Facilitate the business and operations team in establishing the risk framework for CBG and ensuring timely closures On ORR, Co-ordinate with local and regional stakeholders for impact assessment, site visits, ORR documentation and facilitate the sign-off process for the onboarding Eco partners Process governance including documentation of process maps, NPA and ORR documentation. Also includes audit co-ordination and reporting the project status to stakeholders Experience & Skillset (Indicate nature and extent of work experience including number of years required, if applicable.) Intensive knowledge of Indian banking and regulatory guidelines Minimum 10 years experience in banking, first line of defense (FLOD), continuous audits and process controls Experience of multi-tasking, managing multiple stakeholders and independently having senior level interactions Prior exposure to process writing, controls and governance Strong communication skills (written & verbal) Analytical skills Strong knowledge of Presentation and data set creations Education / Preferred Qualifications: Bachelor s degree from a recognized university Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience Professional qualifications on projects and change management are desirable but not mandatory Core Competencies: Competencies, traits & desired levels of proficiency: Problem solving - HIGHLY ADVANCED Multi-tasking in high complexity & time critical situations - ADVANCED Self driven - HIGHLY ADVANCED Planning & organising - HIGHLY ADVANCED Change / innovation orientation - HIGHLY ADVANCED Ownership of result - HIGHLY ADVANCED Teamwork & collaboration HIGHLY ADVANCED Vendor management - ADVANCED Communication - ADVANCED Leadership - ADVANCED Developing & Coaching - ADVANCED Business Focus ADVANCED Customer Focus ADVANCED Work Relationship Working with various CBG business teams, ORM, IT, Operations, vendor(s), Business Correspondent, Legal, Compliance, Communications, Risk, Finance, Facilities/Property, Procurement, Consumer Banking and other teams as necessary during the project (implementation) phase and in the business as usual running phase post launch of such branches. Interactions w/direct reports of Heads of Departments and others defined on a regular basis Having a team with highly skilled people to assist the candidate in this function DBS India - Culture & Behaviors Drive performance through Value Based Propositions Build pride and passion to protect, maintain and enhance DBS image and reputation Enhance knowledge base, build skill sets & develop competencies Give superior customer experience Develop a passion for performance Maintain the highest standards of honesty and integrity

Not Applicable Specialism Risk Management Level Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisations security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. & Summary A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats s Experience in conducting IT risk assessments. Sound understanding of ISO 27001, NIST, PCI, Data Privacy, and Cloud Security. Knowledge on application infrastructure architecture. Knowledge on SaaS application architecture. Knowledge on database and middleware communication. Knowledge on API security. Good communication skills. Good team player. Good presentation skills and senior stakeholder management. Certifications CISA, CISSP, CCNP, CCSP, CISM, CRISC etc. Mandatory Skill Sets IT Risk, ISO 27001, NIST, PCI, Data Privacy, and Cloud Security. Preferred Skill Sets Stakeholder Management, Team Management Years of Experience 3+ Years Educational Qualification BE, B.Tech, M.Tech, MCA, MBA graduates. Education Degrees/Field of Study required Bachelor of Technology, Master of Business Administration Degrees/Field of Study preferred Required Skills ISO Certification, NIST Standards Accepting Feedback, Accepting Feedback, Active Listening, Cloud Security, Communication, Conducting Research, Cyber Defense, Cyber Threat Intelligence, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Malware Analysis, Malware Detection Tools, Malware Intelligence Gathering, Malware Research, Malware Reverse Engineering, Malware Sandboxing {+ 11 more} Travel Requirements Government Clearance Required?

We are looking for a skilled IT Operations Specialist with 6-9 years of experience to join our team in Pune. The ideal candidate will have expertise in Oracle BRM and be able to manage customer, business, and user needs. Roles and Responsibility Manage and identify changing customer, business, and user needs. Develop and implement strategies to meet these needs. Collaborate with cross-functional teams to ensure seamless operations. Analyze and resolve technical issues efficiently. Ensure compliance with organizational policies and procedures. Provide excellent customer service and support. Job Requirements Strong knowledge of Oracle BRM and related technologies. Excellent problem-solving and analytical skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong communication and interpersonal skills. Experience in managing and leading teams. Ability to adapt to changing priorities and deadlines. Notice period: Immediate joiners preferred. Employee type: C2H/FT.

Key Responsibility Infrastructure Procurement and Management Procure, maintain, manage IT infrastructure ensuring optimal performance and security. Forecast and manage budget requirements for procurement of hardware, software and it services. Oversee the development and implementation of front end and back end systems specifically designed for brokerage operations. Ensure the reliability and optimal performance of all internal systems, with a keen eye on improvements that can be made for brokerage operations. Manage software development projects with precision, setting clear objectives, timelines, and adhering to agile methodology specific to financial services. Architect and document system designs, data flows, and integration points, ensuring scalability, reliability, and security specific to brokerage operations. Lease Line Management Oversee and manage lease line agreements, ensuring uninterrupted and high-speed connectivity. Evaluate and negotiate contracts with service providers to ensure cost-efficiency and reliability. Retail Trading Apps Management Oversee the development, deployment, and continuous improvement of retail trading applications. Ensure seamless integration of trading apps with existing systems and compliance with regulatory standards Cloud and Server Management Oversee the management and maintenance of cloud services and server infrastructures. Ensure data integrity, security, and availability across cloud and server platforms. Servicing and Issue Resolution Lead the servicing team in resolving issues promptly. Establish a robust issue resolution process, ensuring timely resolution and minimal disruption. Operational Efficiency and Compliance Continuously monitor, evaluate and improve operational processes to enhance efficiency and compliance with industry regulations. Stay abreast of technological advancements and regulatory changes relevant to the stock broking industry. Cost Optimization Identify and implement cost-saving measures in IT operations without compromising on quality and security. Analyse and optimize vendor contracts and IT service agreements for cost-effectiveness. Team Leadership and Development Lead, mentor, and develop the IT operations team, fostering a culture of excellence, collaboration, and continuous learning. Evaluate team performance and provide regular feedback, training, and development opportunities. Qualifications Bachelors in computer science, IT, or equivalent (Masters preferred) Minimum of 10 years of experience in IT operations with at least 5 years in a leadership role, preferably within the financial or stock broking sector. Proficient in modern IT infrastructure, cloud services, and retail trading applications. Strong understanding of IT operations' best practices, industry regulations, and emerging technologies. Exceptional leadership, communication, and interpersonal skills Preferred Bonus Certifications : CCNA, ITIL, CISSP, PMP Hands on experience with low-latency HFT trading infrastructure Knowledge of algorithmic trading, APIs, FIX protocol Exposure to emerging technologies i.e. AI, block chain, automation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of IT operations and support.- Experience with incident management and problem management.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Graduate

Job Title: Security Lead Department: IT Location: Navi Reporting To: Global IT Infra Lead Role Overview The Security Lead is responsible for managing security incident response and readiness within a 24x7 Security Operations Centre (SOC), supporting IT Infrastructure and Operations. The role includes overseeing vulnerability management, operating security tools, and ensuring rapid threat identification and remediation. Key Responsibilities Lead and coordinate security incident response and lifecycle management of on-premises and cloud-based security solutions. Manage and respond to security incidents and operational requests, ensuring swift identification, containment, and remediation. Develop and maintain incident response playbooks and procedures. Conduct regular vulnerability assessments, prioritize remediation, and collaborate with IT teams for patching and updates. Operate and monitor security tools (HIDS, NIDS, IPS, SIEM, etc.) to identify and address threats and vulnerabilities. Analyze security events, determine root causes, and recommend mitigation actions. Support audits, compliance reviews, and participate in industry forums. Monitor and communicate relevant security trends and developments. Qualifications & Experience Bachelors degree in Computer Science, Information Systems, Cyber Security, or related field. Minimum 10 years of relevant cyber security experience. Strong knowledge of IT operations (cloud, systems, infrastructure) and security assessment (audit, VAPT, pen testing). Hands-on experience with security products (EDR, WAF, DLP, SIEM, SOAR). Familiarity with frameworks such as ITIL, ISO, PCI-DSS, NIST. Relevant security certifications (e.g., CISSP, CISM, CISA, CEH) preferred. Excellent communication skills, with experience presenting to senior management. Project management certifications (e.g., PMP, PRINCE2) are an advantage. Interested candidate can share their cv at piyali.saha@parkconsultants.in

IT Operations Lead Location: Navi Mumbai Role Overview We are seeking an experienced IT Operations Lead to oversee the daily operations of our Corporate IT Operations Centre. This hands-on leadership role is responsible for ensuring the reliability, security, and efficiency of enterprise IT infrastructure. The ideal candidate will proactively resolve issues, manage a technical support team, and drive compliance with industry standards in a dynamic 24/7 environment. Key Responsibilities Lead 24/7 maintenance and support of IT systems, including networking, telephony, security, and physical infrastructure. Ensure compliance with IT service management and security standards (ISO 20000, ISO 27001), maintaining accurate documentation for all IT assets. Mentor and manage a technical support team, assigning tasks and fostering a collaborative culture. Plan and execute IT projects, providing accurate estimations and timely delivery. Monitor system health, analyze incidents, and implement solutions to minimize user impact. Oversee IT asset management, configuration, and vendor relationships. Drive process improvement and operational efficiency across IT operations. Communicate effectively with stakeholders and team members, ensuring clear updates and strong relationships. Desired Skills & Experience 15+ years of experience in enterprise IT infrastructure design, integration, and management. In-depth knowledge of networking (LAN, WAN, firewalls, routers, switches), security, and cloud transformation. Experience with ITSM processes and tools; certifications such as CCNP, MCSE, CISSP, ITIL, or Six Sigma preferred. Strong leadership, analytical, and problem-solving skills. Proven ability to prioritize in a fast-paced environment and meet tight deadlines. Excellent communication and interpersonal skills, with experience engaging both technical and non-technical stakeholders. Hands-on experience with monitoring tools (e.g., Zabbix, Nagios, Solarwinds) and vendor management. Experience with public cloud infrastructure, software-defined networking, and Infrastructure as a Service models. Interested candidate can share their cv at piyali.saha@parkconsultant.in

Must have skill - IT Operations, IT Service Management (ITIL), Windows Server Administrator, Basic Database knowledge (SQL, Oracle), Basic Knowledge on network/local Firewall, Linux skills, Github, Agile(basics). Good to have skill - : Application Maintenance and support experience, Azure ( Cloud Fundamentals), Basic enterprise IT Architecture understanding, Working knowledge on incident management tool. Job Description Troubleshoot the issue and provide the solution as per SLA. Coordinate with multiple technical teams. Configure, install and set up the desktop based applications (2-tier and 3-tier). Follow Incident Management, Change management and problem management process. Handle tickets and technical meetings with customers/stakeholders independently. Timely acknowledgement, Assignment & Queue management of tickets to team. Hands on experience in any on-prem apps to cloud migration(Azure). Team Collaboration, able to work independently. Location-Chandigarh,Chennai,New Delhi,Puducherry

: Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results Emailanusha.r@ideslabs.com Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Responsibilities : Managing the Security services and process from definition to implementation and post-production support with exposure into Cybersecurity (Optional). Guiding teams through project planning,Budgeting, identifying outcomes, Handling scrum ceremonies, facilitating story mapping events, project estimations, understanding dependencies and conducting quarterly release planning. Work closely with teams to ensure the project is progressing to plan and are delivering on their commitments. Helping teams identify, document, review, and manage risks and dependencies. Identify, document and drive removal of impediments to team productivity through collaboration with engineering, product leadership and other impacted teams Facilitate recurring and ad-hoc project meetings that effectively manage and