979 It Operations Jobs - Page 18

About the Role The CrowdStrike Information Technology team is looking for a skilled Sr. IT Monitoring Engineer/Site Reliability Engineer (SRE) to join our IT Operations team. In this role, you will be responsible for designing, implementing, and maintaining monitoring solutions that ensure the reliability, availability, and performance of our critical IT infrastructure and applications. You will work at the intersection of operations and development, applying software engineering principles to operations tasks while focusing on system reliability and automation. This position requires a proactive approach to identifying and resolving issues before they impact business operations, as well as participating in on-call rotations to address incidents when they occur. What You ll Need 5 + years of experience with enterprise monitoring tools (Prometheus, LogicMonitor, Datadog, ThousandEyes, Zscaler Digital Experience (ZDX)) Strong proficiency in scripting languages (Python, Bash, PowerShell) for automation Experience with log management platforms (ELK stack, Splunk, LogScale) Working knowledge of cloud services monitoring (AWS CloudWatch, GCP) Experience with application performance monitoring (APM), digital experience monitoring (DEM) and infrastructure monitoring Knowledge of SRE principles, SLOs, error budgets, and incident management Experience with automated alerting, remediation workflows, and CI/CD pipeline monitoring Familiarity with Infrastructure as Code (Terraform, Ansible) and containerization (Docker, Kubernetes) Strong incident triage, root cause analysis, and documentation skills Experience participating in on-call rotations and emergency response What Youll Do Monitoring and Reliability Design and maintain comprehensive monitoring solutions across infrastructure and applications Configure appropriate alerting thresholds to ensure timely response to potential issues Define and track SLOs and error budgets for critical services Create and maintain dashboards providing real-time visibility into system health Conduct regular reviews of system reliability and recommend improvements Incident Management and Operations Participate in on-call rotation to respond to alerts and incidents Lead incident response efforts and conduct thorough post-incident reviews Document incidents, resolutions, and lessons learned Develop and refine incident response procedures to improve MTTR Implement proactive monitoring to detect potential issues before they impact users Automation and Collaboration Develop scripts and automation to streamline monitoring tasks and reduce manual effort Create self-healing systems that can automatically remediate common issues Integrate monitoring tools with other operational systems Work closely with development, infrastructure, and security teams Provide guidance on monitoring best practices and observability Maintain comprehensive documentation for monitoring systems and procedures Continuous Improvement Stay current with industry trends in monitoring and site reliability engineering Analyze monitoring data to identify patterns and improvement opportunities Implement metrics to track the effectiveness of monitoring processes Contribute to the evolution of the organizations monitoring strategy Preferred Qualifications SRE, cloud platform, or monitoring tool certifications ITIL Foundation certification Bachelors degree in Computer Science, Information Technology, or related field Shift timings - 12PM -9PM IST #LI-DP1 #LI-VJ1 #LI-Remote Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: IT Patching Management Specialist Location: Remote (India) Employment Type: Full-Time | Permanent Company: New Era Technology About Us New Era Technology is a global managed services provider and a trusted partner for digital transformation. As a leading IT solutions company, we deliver innovative services across cloud, infrastructure, collaboration, and security. Join our expanding team of over 4,500 professionals and help shape secure and modern IT ecosystems for clients worldwide. Role Overview We are looking for an experienced IT Patching Management Specialist to join our global IT operations team. The ideal candidate will be responsible for end-to-end patching operations, ensuring timely deployment of software updates and maintaining security compliance across infrastructure. This is a fully remote position, ideal for someone with strong patching expertise, vulnerability assessment experience, and a customer-first mindset. Key Responsibilities Identify, assess, prioritize, and remediate system vulnerabilities via regular network and endpoint scans. Plan, test, and deploy security patches using patch management tools (e.g., SCCM, WSUS, Qualys). Collaborate with IT and customer teams to ensure smooth deployment with minimal operational disruption. Monitor patch compliance, generate audit reports, and ensure adherence to security standards and SLAs. Troubleshoot failed patches and coordinate fixes across cross-functional teams. Maintain accurate inventory and documentation of IT assets and patching processes. Provide clear and timely updates to internal stakeholders and customers on patching activities. Manage and support patching across shifts (Shift 1, 2, or 3 as applicable). Contribute to customer satisfaction through proactive problem-solving and detailed communication. Required Skills & Experience 2-5 years of experience in patch management and IT systems administration. Proficient in tools like SCCM, WSUS, Qualys , or equivalent patch management platforms. Familiarity with vulnerability scanning tools and remediation processes. Strong understanding of IT infrastructure (VMs, Windows OS, networking, endpoint security). Experience working in customer-facing or MSP environments (preferred). Excellent documentation, communication, and troubleshooting skills. Ability to work across global teams and manage multiple priorities in a fast-paced environment. Preferred Certifications & Tools Microsoft or Network-related certifications (e.g., MCSA, CompTIA Network+). Experience with tools such as Auvik , N-Able , or ITGlue is a plus. Familiarity with cloud/virtualization platforms like Azure , VMware , or AWS . Experience with SaaS environments and ITSM ticketing systems. Why Join Us? Work from anywhere - Fully remote flexibility. Be part of a dynamic, global IT team. Access to the latest tools and technologies. Opportunity to grow within a trusted Microsoft & SAP Gold Partner. Apply now to be a part of a team where your contributions directly protect and enable business operations across the globe. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

- 12-15 yrs. Experience in Business Continuity / IT Security in BFSI preferred - At least 10 yrs. of managing and implementing business continuity for critical applications and infrastructure. - Lead Auditor/Implementation certification in ISO 22301:2019 is mandatory. - Enterprise IT Governance including knowledge of IT risk management and controls. - Strong data articulation skills including senior management reporting. - Strong problem-solving skills; comfortable tackling complex problems and breaking these down into manageable pieces. - Superior communication, facilitation, and consensus-building skills. Job Description : - Responsibilities will include identifying potential threats, creating plans to mitigate them, and leading the response when disruptions occur. - Responsible for planning & coordinating BCP drills. Prepare BCP drill calendar. - Preparation of Drill reports with lesson learnt during drills. - Analyse RTO/RPO requirements along with business stakeholders. - Act as SPOC for all IT related activities at BCP location/s. - Conduct continuous risk assessments and Business Impact Analysis to identify potential threats and vulnerabilities to IT operations and assess the potential impacts of disruptions on an organizations critical business functions. - Strong understanding of IT processes and a background in risk management. - Develop and implement IT business continuity plans and strategies to ensure IT operations can continue in the event of a crisis. - Work with department heads and stakeholders to define critical IT functions and determine appropriate recovery strategies. - Establish and manage recovery teams to respond during a business disruption. - Organize and lead IT business continuity exercises and drills to test the effectiveness of plans and identify areas for improvement. - In depth knowledge of crisis management and its workflow during an established crisis. - Maintain awareness of global events and changing circumstances that could impact IT operations. - Train staff and management on their roles and responsibilities in the event of a disruption - Provide regular reports to senior management on the status of IT business continuity initiatives and potential risks - Keep abreast and contribute to regulatory submissions as per demand and requirements of various bodies like SEBI, NCIIPC, RBI etc. - Constantly evaluate and lead improvements based on trends within the financial services sector within the country and global flavour. - Plan & manage the budget and resources for IT business continuity activities. - Drive Business Continuity awareness programs and initiatives. Please email your resume, mentioning the position applied for in the subject column at : careers@cdslindia.com

" Criticality Analysis,Service Desk,Security Incident Response ","description":" Job Title: Major Incident & Problem Manager Overview: We are seeking a highly experienced Major Incident & Problem Manager to lead critical incident response efforts and ensure timely resolution of business and customer-impacting incidents in a 24x7x365 environment. This role acts as the central point of contact during major incidents and coordinates across internal teams and external partners to drive resolution and continuous improvement. Key Responsibilities: Assess the impact and severity of major incidents; gather data to support decision-making. Act as the primary contact during critical incidents, keeping all relevant teams informed and engaged. Lead incident response efforts, including triage, technical bridges, recovery coordination, and communication. Maintain clear, timely communication with internal stakeholders, external partners, and authorities. Develop and maintain communication templates for effective incident updates. Ensure adherence to response SLAs and escalation procedures. Coordinate with external vendors for additional support during incidents. Maintain accurate records of incident response activities and decisions. Conduct thorough post-incident reviews to identify root causes and improvement opportunities. Assign and track Problem records to resolution, coordinating RCA to closure. Create and manage incident response and escalation plans. Establish metrics and reporting to track incident and problem management performance. Continuously review and update incident response plans and frameworks. Provide support and guidance to the incident response team during complex situations. Develop contingency plans for various scenarios and ensure organizational readiness. Requirements: 4+ years of experience in IT operations within a large-scale environment. 5+ years of hands-on experience leading major incident resolution. Strong background in Incident and Problem Management (5+ years). Solid understanding of ITIL processes Incident, Problem, and Change Management. Experience working with ServiceNow (or similar ITSM platforms). Familiarity with cloud platforms like AWS and Azure. Ability to work in a 24x7x365 on-call rotation. Key Skills: Incident & Problem Management Criticality Analysis Service Desk Operations Security Incident Response Communication & Coordination ITIL Framework ServiceNow Cloud Platforms (AWS, Azure) Notice period: Immediate Job location: Chennai ","

Role: We are seeking a proactive and detail-oriented IT Administrator to join our fast- paced software tech company. The ideal candidate will manage all aspects of IT infrastructure, user onboarding/offboarding, and system maintenance, while also handling advanced responsibilities spanning domain management, cloud services, security, billing systems, and DevOps support. This is a highly cross-functional role that works closely with Engineering, HR, and Finance teams to ensure seamless IT operations and system integrity. Ability to write simple script and automate the activities listed below over time. Responsibilities User & Access Management Onboard/off board users across systems such as Google Workspace, Microsoft 365 (incl. CoPilot), 1Password, RingCentral, and Slack and other internal tools. Coordinate with HR to provision access, schedule Teams/Zoom calls, and manage device setups via Apple Business Manager. Systems & Infrastructure Operations Administer Google Cloud Platform (GCP) and Datadog for infrastructure performance, logging, and alerting (e.g., concurrent request monitoring). Register and manage domains, DNS, SSL, and security settings via Cloudflare and Microsoft 365. Write and maintain scripts for monitoring, alerting, and automation tasks. Security & Compliance Enforce security protocols including 2FA, phishing prevention, and device compliance. Maintain access hygiene by removing unauthorized/non-corporate accounts in GCP, Datadog, and other tools. Consolidate domains under one platform and establish domain reputation tracking. Tooling & Software Oversight Support, configure, and manage various SaaS platforms including Notion, Zoom, Looker Studio, Figma, Atlassian, Adobe, GitHub, Lucid, MUI, Balsamiq, and TechGH. Troubleshoot sync issues (e.g., Apple Business Manager errors) and maintain license validity (e.g., Datadog, LogRocket). Finance, Billing & Vendor Management Assist in cost reviews and reporting (e.g., GCP, DD, RingCentral, LogRocket). Calculate R&D spend across payroll, contractors, and services. Manage and audit vendor platforms including QuickBooks, Bill, ZenDesk, and Atlas Cloud. Project Support Deploy phone numbers for SMS apps via RingCentral and configure supporting infrastructure (e.g., Webflow, Path). Conduct security tests (e.g., bot detection with Cloudflare) and follow up on roadmap items (e.g., Google Account Manager coordination). (Nice to have for IT Admin, not necessary) Manage Deployment pipelines via GitHub Actions. Manage releases and rollbacks if necessary. Build robust CI/CD processes for the Engineering team. Basic Qualifications: Bachelors or Associate degree in Computer Science, Information Technology, or related field. 3+ years of experience in IT administration within a tech or SaaS company. Proficiency with Google Workspace, domain/DNS management tools (e.g., Cloudflare). Experience managing cloud environments (especially GCP) and SaaS billing platforms. Familiarity with Datadog, scripting (Python, Bash), and common DevOps tools. Excellent troubleshooting and problem-solving skills. Strong organizational and time management skills. Preferred Qualifications: Experience in a high-growth startup environment. Understanding of security practices, phishing mitigation, and domain reputation. Familiarity with tools like Webflow and RingCentral. Experience with Apple Business Manager and related ecosystem tools. Strong financial awareness related to cloud service usage and costs Capable of cross-functional coordination with HR, Finance, and Engineering teams. Clients Values & Competencies Self-Starter - You take initiative and solve problems before they become problems. Curious & Analytical - You ask why, dig deep into data, and experiment to learn what works. Efficiency-Oriented - Fast, focused, and action-driven. Relationship-Focused - You build trust and deliver value. Organized Multitasker - You thrive in fast-paced, high-velocity environments. Strategic Communicator - You translate performance into insight and insight into action.

We are seeking a versatile and experienced Assistant Manager PMO to join our team. This role will involve working on diverse projects encompassing infrastructure, security, solution implementations, and software development. The AM-PMO will collaborate closely with senior project managers to ensure the successful technical delivery of project artifacts and documentation. This hybrid role may also require acting as a scrum master based on project needs. Additionally, the Systems Analyst will independently manage smaller technical projects within our PMO project delivery framework, offering consulting services to assess and enhance IT systems to meet company objectives. ESSENTIAL FUNCTIONS: Technical Project Delivery: Assist project managers in the technical delivery of project artifacts, documentation, and milestones across various projects including infrastructure, security, solution implementations, and software development. Scrum Master Responsibilities: Act as a scrum master for projects as needed, facilitating agile ceremonies, ensuring adherence to agile methodologies, and fostering effective collaboration within project teams. Independent Project Management: Independently manage smaller technical projects within the PMO project delivery framework, from scoping and planning to execution and closure, ensuring alignment with project goals and timelines. Be able to handle multiple vendor developed projects. IT System Consultation: Assess the current state of IT systems through data collection, workflow analysis, and system monitoring. Provide data-driven advice and recommendations to refine or expand operations to meet company needs. Vulnerability Identification: Identify vulnerabilities, inefficiencies, or areas of improvement within IT systems and processes. Communicate findings to company leaders and collaborate on strategies to address them effectively. Team Training and Implementation Guidance: Train IT teams on new systems and procedures. Guide the implementation of recommended changes, ensuring successful adoption and alignment with business objectives. Technical Deployment Accountability: Be accountable for the technical deployment and integration of projects, ensuring they meet quality standards, deadlines, and budgetary constraints. Documentation and Reporting: Create and maintain project documentation, technical specifications, and process workflows. Generate regular reports on project status, milestones, and technical outcomes. Compliance and Security: Collaborate with security teams to ensure projects comply with security standards and best practices. Implement appropriate security controls and measures as required. Continuous Improvement: Continuously identify opportunities for process improvement and automation to optimize IT operations and enhance business performance. POSITION SCOPE: Project Oversight: Responsible for overseeing all aspects of Scrum and Agile practices for multiple teams, ensuring projects align with organizational goals and deliverables are completed within established timelines. Team Leadership: Provide guidance and leadership to Scrum teams, fostering an environment that encourages productivity, innovation, and continuous improvement. Act as a coach and mentor to team members and other Scrum Masters within the organization. Stakeholder Interaction: Serve as the primary point of contact for product owners and other stakeholders regarding project progress and outcomes. Ensure clear communication between technical teams and non-technical stakeholders. Process Improvement: Continuously evaluate and improve Agile practices and processes within teams. Facilitate the adoption of new tools and technologies that enhance team performance and project outcomes. Strategic Planning: Participate in strategic planning sessions to improve project management practices and outcomes. Collaborate with senior management to align Agile practices with broader business objectives. Decision-Making: Empowered to make decisions on day-to-day operations related to Scrum processes and team management. Guide teams in prioritizing backlog items and resolving impediments. Risk Management: Proactively identify risks and dependencies across projects, leading the development and implementation of mitigation strategies to ensure project stability and success. Strong working knowledge of Microsoft Office. REPORTING RELATIONSHIPS: Reports to the Senior Manager, PMO QUALIFICATIONS: Bachelordegree in computer science, Information Technology, or related field. 5 years of experience in technical systems analysis, project management, or related roles. Strong understanding of infrastructure, security principles, and software development lifecycle (SDLC). Experience with agile methodologies (Scrum, Kanban) and ability to act as a scrum master. Proficiency in project management tools (e.g., Jira, Microsoft Project) and version control systems. Excellent analytical and problem-solving skills with attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively across teams. Ability to manage multiple priorities and work independently within established guidelines. Relevant certifications (e.g., PMP, Certified Scrum Master) are a plus. CRITICAL COMPETENCIES FOR SUCCESS: Ability to take initiative and be self-motivated. Adaptable and flexible attitude, allowing them to approach and solve problems from different angles. Strong interpersonal skills for effective collaboration and communication within teams Excellent written and verbal communication skills to convey technical concepts clearly to stakeholders. Attention to detail in analyzing data, workflows, and system processes. Developed skills in examination and analysis to identify system vulnerabilities and areas for improvement. WORK CONDITIONS : Flexible work environment with a combination of remote and on-site work. Regular interaction with team members via virtual communication tools.

The Manager, Continent Security Partnerships, Property Security Compliance is a key role in continent security aspects relating to planning, executing and managing the Marriott Security Compliance Assessment program, providing the necessary support to above property and on property teams. The objective for this role is to attain maximum security compliance status and ensure that all IT Operations in the continent follow the company security standards. Enforce Marriott Security Standards and requirements for properties. The role will perform tracking and reporting on the established security policies and processes as implemented at the hotels and will have a direct reporting line to the Senior Director/Director, Continent Information Security Partnerships. This position maintains strong relationships with and provides support to Area Operation/IT Leaders with continent operations and provides assistance in liaising with additional teams within Information Security and will require to travel for up to 75% of the work capacity. CANDIDATE PROFILE Education and Experience 5+ years Information Technology or information security work experience including: 3+ years in executing technology plans and/or information security projects, programs, and/or portfolios 2+ years in implementing enterprise security risk management frameworks and processes. Bachelor s degree in Computer Sciences, Information Technology, Information Security, Cybersecurity or related field or equivalent field experience. Fluent in English, both spoken and written. Preferred: Professional certifications related to security assessment, such as CISA, CRISC, PCI ISA, ISO/IEC 27001 Lead Auditor, etc. Hotel IT Management. Cybersecurity experience. Good understanding of PCI DSS and NIST CSF. Expert level understanding of key network and technical security controls. Experience participating in and coordinating activities for security incident responses. Knowledge of global regulatory standards to include GDPR and CCPA. Ability to demonstrate security experience via certifications (CISSP, CISM, etc.) or significant career accomplishments. Demonstrated ability to apply organizational information security policies at a discipline unit level. Knowledge of IT security within an infrastructure environment. Proven ability to effectively prioritize and execute tasks in a high-pressure environment. Experience in business systems and process planning. Graduate/postgraduate degree. CORE WORK ACTIVITIES Lead and execute audits, security assessments, and control reviews across infrastructure, applications, data, cloud, and third-party services. Evaluate the effectiveness of information security controls (technical and administrative) aligned with corporate standards. Perform risk-based assessments and identify vulnerabilities, non-compliances, and improvement opportunities. Review historical audit and assessment findings and real-time observations, both internal and external, to determine areas for improvement, including developing and disseminating best practices, standardized configurations, and implementation guides across the hotel portfolio. Review artifacts, interview key stakeholders and identify areas for improvement. Develop and manage the end-to-end audit or assessment program, including planning, scoping, scheduling, stakeholder engagement, fieldwork, and follow-up. Organize and facilitate kick-off meetings, status updates, walkthroughs, and closing sessions. Track and report audit timelines, milestones, and risk issues to ensure timely completion. Build relationships and collaborate with key stakeholders to develop pragmatic remediation plans and track closure progress through defined follow-up cycles. Prepare clear, concise, and well-structured audit reports with actionable findings and risk ratings. Provide input on risk treatment strategies, control enhancements, and policy updates. Develop effective communication plans to collaborate with the stakeholders by customizing individual needs. Contribute to the maturity of the information security internal audit methodology, templates, and knowledge base. Additional Functions Represents Security in signing off on new property openings reviewing the implemented policies and controls. Provides tactical communications and issues remediation planning and implementation with the continent IT Operations team. Signs off the new property openings including tracking that all necessary information on the property systems and security readiness is registered, such as application inventory. Facilitates educational calls, materials and meetings to the Continent IT Operations and field associates Tracks the compliance performance of the continent and work with on property IT associates along with the Area IT Managers towards issues remediations, providing necessary escalations and follow ups to the respective teams. Reporting on security & compliance related metrics to different stakeholders including GIS, Continent leadership Provides answers to general questions and queries around IT security and other related queries. Identifies learning and knowledge gaps and facilitates educational calls, materials and meetings to the Continent IT Operations and field associates Additional Responsibilities Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner. Attends and participates in all relevant meetings. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Maintains positive working relations with internal customers and department managers. Manages time effectively and conducts activities in an organized manner. Performs other reasonable duties as assigned by manager.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Service Now Business Analyst . In this role, you will: Will work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmers, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change product , focusing on accelerating benefits and minimizing risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e. g. pilot). In reengineering projects, they work closely with the Process Consultants in analyzing and re-engineering excellent business processes. Business Analysts will often lead design work streams or teams, managing other GTC Analysts, SMEs and resources from our delivery partners. Business Analyst will closely work with other SMEs and delivery partners. The job is a major point of contact with the business and IT. The Business Analyst will work independently and should have a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with all delivery partners and with Global Functions. The Business Analyst is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity. Articulates or translates complex information in clear, meaningful, and structured way to suit the target audience. Experience with Demand Management best practice, Strengthens stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy Requirement gathering and managing all release onto the environment, support testing and signed off by the various stakeholders. Experience on tools like ITBM, Jira, Confluence, SharePoint etc. . and ensure all content sets are fully documented Understands the current needs of all key stakeholders and be able to anticipate future needs in order to manage stakeholder expectations. Customer focus, Promotes and prioritizes requirements or actions according to customer / business needs, Understands the Group s priorities, business drivers, competitors, and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward. Reporting and communications Requirements To be successful in this role, you should meet the following requirements: 4+ years of experience in ServiceNow. Understands Demand management Worked within IT or preferably Service management Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver. BE/B Tech degree or equivalent experience Strong interpersonal skills ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients Implement the relevant compliance policies. The term compliance embraces all relevant financial services laws, rules and codes within which CTO has to comply. The job holder will need to pay specific attention to the internal controls n Asset and service management.

Job Summary Synechron is seeking an experienced and detail-oriented Senior Middleware Administrator to oversee the deployment, management, and automation of middleware environments. This role is pivotal in ensuring the stability, security, and performance of middleware systems across cloud and on-premises infrastructure. The successful candidate will lead automation initiatives, support containerization efforts, and mentor team members to optimize middleware operations, thereby contributing to the organizations digital and operational excellence. Software Required: Linux platform proficiency (Red Hat Enterprise Linux or equivalent) Scripting languagesPython and/or Bash (intermediate to advanced) CI/CD toolsJenkins, Travis, Concourse or similar Configuration and automation toolsAnsible, Terraform ContainerizationDocker, Kubernetes Preferred: Middleware technologies such as WebSphere, JBoss, or similar Cloud environments (AWS, Azure, or GCP) familiarity HashiCorp CertifiedTerraform Associate (optional) HashiCorp CertifiedVault Associate (optional) Overall Responsibilities Develop, maintain, and enhance automation scripts and infrastructure as code using Ansible, Terraform, and related tools Build and deploy containerized versions of legacy applications, ensuring scalability and reliability Provide hands-on support and guidance to operations teams on automation, containerization, and middleware management Support provisioning, configuration, deployment, and disaster recovery processes for middleware environments Monitor the health, security, and performance of middleware systems, taking corrective actions as needed Troubleshoot and resolve middleware-related issues with a focus on stability and uptime Automate updates, patches, configurations, and environment provisioning processes Conduct training sessions and share knowledge to improve team capabilities in automation and middleware management Assist in planning and executing middleware upgrades and migrations aligned with organizational standards and best practices Performance outcomes: Consistent, automated provisioning and deployment processes Reduced manual intervention and increased system reliability Knowledge sharing that enhances team competency Secure, compliant, and well-maintained middleware environments Technical Skills (By Category) Programming Languages: Mandatory: Python, Bash Preferred: PowerShell, other scripting tools Databases/Data Management: Basic understanding of database connectivity for middleware applications (e.g., JDBC, SQL) Cloud Technologies: Experience with cloud environments (AWS, Azure, GCP) for middleware deployment and automation Frameworks and Libraries: Knowledge of container orchestration and management (Docker, Kubernetes) Development Tools & Methodologies: Jenkins, Travis CI, Concourse Infrastructure as CodeTerraform, Ansible Version ControlGit Security Protocols: Familiarity with securing middleware environments and implementing best practices in access control and encryption Experience 5-10 years of experience in IT operations, systems automation, or middleware administration Proven expertise in middleware tools such as WebSphere, JBoss, or similar products At least 2+ years of practical experience with Ansible, Terraform, Docker, and Kubernetes in cloud or hybrid environments Demonstrated experience in automation, scripting, and infrastructure provisioning Prior exposure to cloud-native deployment models and disaster recovery strategies Alternative experience pathways: Candidates with extensive hands-on middleware administration and automation experience, even if specific cloud environment experience is limited, will be considered. Day-to-Day Activities Monitor and maintain middleware system performance, security, and availability Develop, test, and deploy automation scripts and infrastructure code for provisioning and configuration management Containerize legacy applications to improve scalability and operational efficiency Collaborate with development, operations, and security teams on middleware-related initiatives Conduct troubleshooting and root cause analysis for middleware outages or issues Perform system upgrades, patches, configuration changes, and environment migrations Provide guidance and training to operational teams on automation tools and middleware best practices Document processes, configurations, and automation workflows for transparency and knowledge sharing Qualifications Masters Degree in Computer Science, Computer Engineering, or related field; alternative professional experience considered Certification in Red Hat Enterprise Linux Automation with Ansible (RH294) is preferred Certified Kubernetes Application Developer (CKAD) or equivalent is highly desirable Additional certifications such as HashiCorp CertifiedTerraform Associate or Vault Associate are advantageous Professional Competencies Critical thinker with strong problem-solving skills and analytical aptitude Effective communicator with the ability to articulate technical concepts clearly Team-oriented with a proven ability to collaborate across functions Results-driven, with attention to detail and quality in work outputs Adaptable and eager to learn new tools, processes, and technologies Demonstrates initiative in automation and process improvement efforts Skilled in managing multiple priorities and working under pressure S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice

: In Scope of Position based Promotions (INTERNAL only) Job TitleIT Auditor, AVP Corporate TitleAVP LocationPune, India Role Description You will be responsible for auditing Deutsche Banks technology and security controls. You will be involved in the planning, preparation, coordination and execution of audits to evaluate the adequacy and effectiveness of internal controls related to IT Infrastructure services primarily within TDI Global Technology Infrastructure including End User Computing. You will undertake audit assignments, draft and consolidate audit reports as well as tracking and closing audit findings. You will work as part of a global team, spread across the US, Germany, the United Kingdom and Singapore What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities What Youll Do Plan, prepare, coordinate and execute audits to evaluate the adequacy and effectiveness of cyber security controls in accordance with Group Audits Methodology. Contribute to Continuous Monitoring and overall implementation of Group Audit Methodology. Undertake audit assignments, draft and consolidate audit reports for review by audit management and facilitate finding tracking and validate closure of findings. Participate in ad hoc projects and special inquiries. Work closely with colleagues in New York, Jacksonville, London, Birmingham, Berlin, Frankfurt and Singapore. Your skills and experience Skills Youll Need University degree in computer science, mathematics, engineering or a related scientific degree. Certifications as CISA, CISM, CISSP or equivalent qualification in the areas of information security, project management or process-/quality management would be an advantage. Demonstrable experience in one or more of the following disciplinesIT infrastructure, IT production, IT operation such as system administrator, database administrator, operator in a data centre or software development for IT infrastructure applications. Experience in IT Audit, IT risk management or information security. A fundamental understanding of the following Audit disciplinesaudit concepts (e.g. pre-/post implementation audits), controls in outsourced environments (e.g. for managed services), auditing project management and auditing IT service- and quality management. Skills That Will Help You Excel Very good written/verbal communication skills and the ability to communicate effectively in conflicts and at all management levels. Language skills beyond English are not a requirement, but are generally useful. Experiences in analyzing and articulating IT Infrastructure risks combined with a good understanding of IT services and IT processes in an enterprise environment. Flexibility, pro-active, self-sufficient and innovative with strong organizational skills to take ownership and responsibility of agreed targets and meet them within budget to enable a timely and efficient completion of audit projects. Ability to multi-task assignments and prioritize the workload with limited supervision and be resilient under pressure and the ability to deliver to deadlines. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

The period of the internship would be between 3 months and it could be extended if required. If we find you as a hardworking, dynamic and dedicated intern then we may offer you regular employment subject to availability. We do not offer any remuneration to interns during the 1st 3 months after which the remuneration may be offered subject to performance by the intern. We also extend training on live web design & development programs with extensive hand holding, one to one coachingmlive projects handling, understanding of live server, interview preparation. The selected interns day to day responsibilities will include: 1. Study client requirement, Understand the logics of developed projects. Initiate work to maintain front end technologies. 2. Get trained on web design and development with a backend development language. 3. Initiate working on a project application towards user authentication and authorization processes 4. OOPs concept understanding of logic and implementation.

Note: Roles are posted at the lowest level of a band, however, employees should search across all levels of the band to identify all opportunities. Employees hired on banded positions (ex: P1-P3, R1-R2, B1-B3, etc.) transfer at their current level, despite the level indicated on the job posting. For example, if a P2 candidate is selected for a P1-P3 banded position, the candidate will remain a P2 in the new role. Software Development/Support Lilly s mission is to develop and maintain software products that meet the needs and requirements of both our internal and external customers. This typically involves a combination of activities such as gathering and analyzing user requirements, designing, and implementing software solutions, testing and debugging code, and maintaining and improving the performance and reliability of the software over time. The goal of software engineering at Lilly is to create high-quality, reliable, and effective software utilizing cutting edge methodologies and integrations to solve Lilly s real-world problems and provide value to our customers. We are looking for a highly motivated and technically adept recent graduate to join our IT team as a Software Engineer. This role is ideal for individuals who have completed an internship in the technology sector and are eager to apply their knowledge of modern development tools and practices in a dynamic, collaborative environment Key Responsibilities: Software Development & Support Design, develop, test, and deploy scalable software solutions in collaboration with cross-functional teams. Write and maintain clean, efficient, and well-documented code using modern programming languages and frameworks (e.g., JavaScript/TypeScript, Python, Java, React, Node.js). Build and maintain cloud-native applications using contemporary tech stacks and database technologies. Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and code reviews. Troubleshoot, debug, and optimize existing systems to enhance performance and reliability. Contribute to internal documentation and knowledge-sharing initiatives. Delivery & Impact Execute IT service requests (e.g., RITMs) such as decommissioning monitoring servers and adjusting alert severity levels. Track and manage action items from meetings, ensuring timely follow-up and resolution. Communication & Interpersonal Skills Present on topics such as ethics and compliance in digital platforms, demonstrating initiative and clarity in communication. Actively participate in knowledge transfer (KT) sessions and collaborate effectively with peers and mentors. Learning Agility Complete structured learning paths and certifications through platforms like LinkedIn Learning and Splunk Education. Apply tools such as regular expressions (regex) and SPL (Search Processing Language) for data querying and analysis. Collaboration Work closely with team members across functions, demonstrating adaptability, accountability, and a strong team-oriented mindset. Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. Internship experience in software development or IT operations. Familiarity with modern development tools and practices (e.g., Git, CI/CD pipelines, RESTful APIs, cloud platforms like AWS, Azure, or GCP). Understanding of Agile/Scrum methodologies. Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Proven ability to work independently and collaboratively in a team environment. Commitment to continuous learning and professional development. Preferred Skills: Exposure to containerization and orchestration tools (e.g., Docker, Kubernetes). Experience with relational and/or NoSQL databases. Interest or foundational knowledge in DevOps, cybersecurity, or data engineering. . .

Key Responsibilities: Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices. Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops , Network and Servers etc. ). Manage the entire IT asset lifecycle activities from procurement to disposal. Monitor hardware asset performance, utilization, warranty status, and maintenance contracts. Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets. Conducting regular asset audits to identify discrepancies and address compliance concerns. Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally. Manage vendor relationships and service level agreements (SLAs) related to hardware assets. Analyzing asset usage data to identify opportunities for cost reduction and asset optimization. Optimize IT asset utilization and reduce costs through effective tracking and reallocation. Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions. Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports. Managing relationships with vendors to address asset -related issues and endure timely support.

Job Summary We are seeking an IT Manager with end-to-end SAP Business One (B1) expertise to oversee the maintenance, daily operations, and implementation of our SAP B1 ecosystem. The ideal candidate will ensure system stability, lead upgrades, optimize performance, and align SAP B1 with business processes. Key Responsibilities 1. SAP B1 Maintenance & Support Perform regular system maintenance, patches, and updates Troubleshoot errors, performance bottlenecks, and data inconsistencies Manage user roles, permissions, and license allocation Ensure backup, disaster recovery, and system security (GDPR/SOX compliance) 2. SAP B1 Operations Management Monitor daily SAP B1 workflows (finance, inventory, sales, procurement) Optimize database performance Resolve tickets from end-users (L2/L3 support) Maintain integrations with third-party apps 3. SAP B1 Implementation & Upgrades Lead new SAP B1 implementations (on-premise/cloud/hybrid) Conduct business process analysis & system customization Manage data migration, testing, and go-live support Upgrade SAP B1 versions with minimal downtime 4. Team & Vendor Management Train end-users and IT staff on SAP B1 best practices Manage SAP B1 consultants, developers, and third-party vendors

Dear Candidate, Key Responsibilities: Process Coordination: Oversee operational workflows, ensure adherence to standard procedures, and improve process efficiency across development and delivery functions. Reporting & Documentation: Prepare and maintain operational reports, documentation, and business process records. Team Coordination: Act as a liaison between cross-functional teams and development teams to ensure smooth collaboration. Client Interaction: Support client onboarding, documentation, and follow-ups related to client delivery and support. Problem Solving: Troubleshoot and resolve software bugs and performance issues in a timely manner. Strong proficiency in Microsoft Excel, including formulas, pivot tables, data visualization, and reporting tools Excellent organizational, time-management, and problem-solving skills. Strong written and verbal communication abilities. Preferred Qualifications: Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) Good analytical and communication skills 1 to 3 years of experience in operations, logistics, or coordination roles (preferred but not mandatory)

HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Excellent Communication skills. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive [1:28 pm, 30/06/2025] Manish Chauhan: HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Excellent Communication skills. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams.

Agri Network Consultancy (ANC) is a premier recruitment, research & consultancy firm in Agri & Food sector. Now we are hiring for a clearing corporation in Agriculture. DATE- 29/06/2025 Designation: IT Head Department: Information Technology Location: Mumbai (Kurla) Experience: 10+ years experience in IT Head role or related. Salary Range: Rs. 25-30 LPA (As per the experience) Eligibility Bachelor and/or masters degree. Equivalent work experience may be considered in lieu of education. Experience in analysis, implementation and evaluation of IT systems and their specifications Sound understanding of computer systems (hardware/software), network etc. Experience in controlling information technology budget. Technical leadership, negotiation, and conflict resolution Responsibilities Select and implement technological solutions to meet current and future needs. Lead the strategy for technology platforms, partnerships, and external relationships. Oversee all system design and changes in system architecture. Manage and optimize infrastructure assets to satisfy internal financial targets. Create overall technology standards and practices and ensure adherence. Consolidate technology platforms and create plans for each. Track, analyse and monitor technology performance metrics. Develop, track & control the development of annual operating and capital budgets. Defining configuration specifications and business analysis requirements Developing & executing comprehensive system test plans, conditions, test scripts & test cases Maintaining business systems standards by applying business analysis methods, tools, and processes as standard practice Leading and facilitating cross-functional teams in business process modelling, including documenting and mapping business processes Deciphering complex data using SQL and other technical tools Interested candidates can send your resumes on agrinetworkteam@gmail.com OR WhatsApp on 77094-47104

Role & responsibilities Minimum 10 to 15 years of experience in pharma industry. Candidate should be well versed with Progen ERP software, Track N trace software, Cyber security, IT risk management, Network administration, IT Infrastructure management & Security devices like sophos firewall, End to End security, Linux operating systems, Windows server operating system & acronis backup solution. Candidates should have good exposure in documentation like SOP preparation and support for CSV & Qualification. Preferred candidate profile Reputed Pharma background

Assistant Manager - IT Skills-Windows 10/11, MS Office 365, macOS, Active Directory, SCCM, InTune, Autopilot Exp- Min 5 Years Location- Navi Mumbai Work from Office Contact - divyam@genesishrs.com | 8905344933 - Divyam Goyal

Position : TechOps Manager Timings : 9 am to 6 pm Location : Hyderabad Job Summary : The TechOps Team Lead will play a pivotal role in managing and guiding the technical operations team in India. This role requires deep knowledge of infrastructure management and best practices. The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance. Key Responsibilities : 1. Team Leadership and Management : - Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBA's, network engineers, and other technical staff. - Develop team goals and objectives in alignment with IT strategies the IT management team sets out. - Conduct performance reviews, identify training needs, and foster professional development. Infrastructure Management : - Oversee the design, deployment, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services. - Ensure high availability and acceptable levels of performance of mission-critical resources. Incident and Problem Management : - Lead the response to critical incidents, acting as a technical lead during service disruptions. - Ensure root cause analyses are conducted and that the results are used to prevent future incidents. Strategic Planning and Optimization : - Contribute to the strategy and planning of infrastructure improvements and investments. - Optimise existing infrastructure for cost, performance, and security. Security and Compliance : - Ensure infrastructure is compliant with relevant industry standards and regulations. - Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated. Documentation and Knowledge Sharing : - Ensure the creation and maintenance of system documentation. - Promote a culture of knowledge sharing and documentation within the team. Required Qualifications : - Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience. - 10+ years of professional experience in IT operations or infrastructure roles, with at least 3 years in a leadership or managerial capacity. - Deep technical knowledge of server hardware, operating systems (Linux/Windows), networking, and cloud services (AWS, Azure, GCP, etc. - Strong analytical, problem-solving, and decision-making skills. - Proven ability to manage and lead a diverse team, including remote members. - Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders. - Ability to work on-call as needed and respond to emergencies promptly. - Experience with high transactional e-commerce platforms. Preferred Qualifications : - Relevant certifications (e., ITIL, PMP, AWS Certified Solutions Architect, Cisco CCNA/CCNP). - Experience with infrastructure-as-code tools (e., Terraform, Ansible). - Experience in a highly regulated industry (e., finance, healthcare) is a plus. Benefits : - Competitive salary and performance-based bonuses. - Ongoing professional development opportunities and certification support. - Flexible work hours and remote work options. - Vibrant company culture

Take ownership of major incidents, ensuring rapid resolution minimum downtime Coordinate with technical business teams to troubleshoot restore services Facilitate bridge calls war rooms during critical outages Provide timely accurate communication Required Candidate profile Ensure all incidents are logged, updated, and closed within defined SLAs Participate in service improvement plans and proactive risk assessments Experience with ITIL processes Perks and benefits Perks and Benefits

-Designing & implementing IT strategies -To modernize operations and improve scalability -Identify and implement technology solutions to enhance business processes -Manage ERP implementation -Implement data protection policies and ensure compliance

Role Clarity | Senior Manager - Information Technology Department: Business Tranformation Reporting To: CTO Role Definition: The Sr. Manager IT Infrastructure & Operations is responsible for ensuring 24x7 secure, stable, and connected infrastructure across all DBCL centers — Central Lab, Regional Labs, Collection Centers (CCs), HLMs, POC Labs, and Corporate Office. The role leads uptime delivery, network continuity, cybersecurity enforcement, and infrastructure compliance as per Standard IT Security framework. Deliverables: Uninterrupted IT infrastructure across all DBCL locations Cloud (AWS and GCP), Email Security, Firewall (Shophosh,Fortinet), EDR, XDR, DLP Security implementation. Secure Network Segmentations and architecture. External audit compliance Centralized uptime, patch, and access management License audit and SOP governance for infrastructure Role-based access control (RBAC) on all systems IAM/DC Implementation Smooth IT infrastructure and Security Operations Implement ITSM framework Task and Activities: Network & Infrastructure Uptime Management Monitor internet uptime status across all Laboratories and collection centers Coordinate with internet service providers (ISP) to minimize downtime. Maintain alternate connectivity plans. Ensure routers, switches, access points, and LAN cabling are functional and standardized across all centers. Endpoint Device Governance Implement and regularly update antivirus and EDR/XDR tools on all desktops and laptops used for business processes. Tag every endpoint (PC, Laptop) to center/employee with asset code and configuration details. Conduct monthly patch rollouts for Windows/Linux systems across Labs and CCs. Restrict admin rights and unauthorized software installations via centralized policy. Maintain endpoint assets with maintenance history and audit trails. Email & Communication Security Management Administer all email IDs under authorized domain; ensure 2FA, user-specific access controls, and mailbox storage limits are enforced. Regularly run spam filter and phishing attempts audit for all users. Define and update official mailing groups. Configure auto-forwarding restrictions, suspicious login alerts, and mailbox activity monitoring. Ensure business continuity of email during server upgrades or failures. Cloud Infrastructure & Data Security Manage cloud environment (AWS) Configure firewall rules, access policies, encryption protocols, and IAM roles. Review SG alerts weekly and resolve flagged issues. Conduct backup of key data assets to secure cloud storage; test restore capability quarterly. Document change logs for server configuration changes, user additions, and permissions granted. Cloudwatch/S3/SES/EC2/RDS Cost Controls Firewall, VPN, and Access Management Conduct firewall configuration reviews for all DBCL locations. Ensure only authorized ports are open, IP restrictions are applied, and logs are stored. Maintain VPN credentials and usage logs for regional users or partners who access LIMS from remote sites. Implement network segmentation between Admin systems, Lab analyzers, and customer kiosks. Patch, Antivirus & License Compliance Maintain patch management calendar with classification: critical, moderate, optional. Automate antivirus definition updates and audit compliance for every endpoint weekly. Maintain license inventory: endpoint security, AWS, firewall tools, monitoring software. Flag expiring licenses 30 days in advance and initiate renewal approval process. IT SOP Enforcement & Audit Readiness Create SOPs for each core infra function: Device Setup, Access Granting, Patch Updates, Incident Handling. Conduct monthly internal audits for compliance: access logs, system backup logs, antivirus scan status, endpoint updates. Prepare documentation and logs in required formats for NABL, ISO, and external audit inspections. Coordinate with internal Quality & Audit teams during surveillance audits. Incident & Escalation Management Maintain incident register with severity level, assigned engineer, response time, and RCA. Act as escalation point for field engineers when repeated failures or access issues are reported. Follow defined escalation SOP – inform CTO and Admin head for physical infra risks. New Center IT Setup & Closure Plan IT readiness checklist for each new CC/HLM launch: Internet, router, PC with LIMS, printer, barcode scanner. Coordinate LAN setup, device configuration, VPN setup, and system testing before go-live. During closure, ensure secure data wipe, device collection, access revocation, and handover to Assets/Store. Coordination with Procurement & Admin Share infrastructure requirement specs (router models, firewall specs, endpoint configs) with Purchase for procurement. Collaborate with Admin for physical security of data rooms, installation of surveillance equipment, and maintenance contracts (UPS, wiring, routers). Validate incoming infra assets (QC check) before tagging and deployment. Success Metrics: 100% Infra Uptime (All Sites) 100% adherence to internal IT SOPs and process non-negotiables CSAT Score 4.8 from key internal users Zero critical bugs or vulnerabilities during external audits 100% completion of documentation updates and policy reviews as per governance calendar

Implement and manage ITIL-based processes for IT service delivery Handle Incident, Change, and Problem Management activities Coordinate with cross-functional technical teams to ensure service Analyze recurring issues and drive root cause analysis Required Candidate profile Assist in maintaining the ITSM platform (e.g., ServiceNow, BMC Remedy) Prepare reports and dashboards on SLA adherence Identify areas of improvement in IT processes Support audits and compliance Perks and benefits Perks and Benefits

*Perform server administration tasks *Monitor data-center health using existing management tools, and respond to issues *Maintain internal infrastructure requirements *Assist the help desk and other teams with troubleshooting