979 It Operations Jobs - Page 17

Graduation: MBA (IT/Operations) preferred Experience : 1 to 2 years of experience in IT stream (Process Quality Assurance) will be preferred. Freshers can also apply As per industry standards Responsibilities Understand the activities for CMMI model consulting, understand the expectations of clients, and work on allocated deliverables. Learning and developing competencies for conducting various gap analysis and end-to-end documentation as per the CMMI model Conducting different levels and intensity of interactions with customers like face-to-face meetings, phone calls, Zoom/Teams calls, project kick-off calls, query resolution meetings, etc. Delivery of consulting and project charter activities with the quality and timelines communicated by reporting manager. Learning the necessary CMMI model-related topics, work and communications. Manage time as per project requirements while closely working with internal and external stakeholders Preparing, executing and owning project work as per the requirement of the client agreement. Managing all the project execution-related dynamic communication with all internal and external stakeholders, by building required relationships. Identify issues in project execution, find alternatives and execute best solutions, as per the requirement of the organisation s business objectives. Measure and analyse the progress of the project and the quality of deliverables to ensure progress as planned. CMMI Model-based training Understanding the needs of clients for other services. Documenting this need and knowledge transfer to the business team. Creation of content like blog, newsletter, whitepaper, podcast, LinkedIn/Facebook/Twitter posts for social media purposes. Candidate will undergo a detailed training program for performing the consulting activities. A detailed growth plan will be drafted on the basis of the aptitude and learning curve. Expectations Basic knowledge about the importance and design of processes, templates, checklists, etc. Good verbal and written communication skills Good interpersonal skills Basic knowledge (and experience preferred) in software development lifecycles Working knowledge of Word, PowerPoint and Excel Good listening skills and attention to detail Self-motivated individual Open to travel for work, and staying away from home in different cities for supporting work delivery. Candidates with a long-term commitment will be preferred and rewarded with appropriate growth opportunities.

ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT THE TEAM: The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment. The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions ABOUT THE ROLE: As I T Workplace Operations Lead, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce,hybrid workforce.This role is both hands-on and strategic -you ll take an active role in both technical execution and team leadership, guiding a high performing team that supports our employees across locations. You ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support,while also driving automation,process improvements, and cross-functional collaboration.Working closely with Workplace,Security,People Ops and Engineering teams, you ll ensure that technology empowers our employees to do their best work-whether they re in office or remote. Key Responsibilities: Lead and manage IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery Provide strategic direction and hand-on support for IT service management processes, including incident, request , problem, and change management (aligned with ITIL or similar frameworks) Lead,mentor and develop a high-performing IT Operations team, providing guidance and fostering a culture of continuous improvements and collaboration. Manage IT infrastructure and endpoint management systems, including Intune,Jamf,SSO,MDM and core SaaS platforms, ensuring system availability and performance Oversee IT asset management, including procurement, life cycle tracking, provisioning, and secure decommissioning of devices and IT resources Ensure seamless employee experience by overseeing onboarding,offboarding and device management workflows, collaborating closely with People Ops and Security teams Collaborate with cross-functional teams, such as Engineering,Workplace and Security, to ensure alignment on technology initiatives,security policies, and operational improvements Drive automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations Own reporting and performance tracking, presenting key metrics such as ticket volume,resolution time,uptime and user satisfaction to leadership Ensure compliance with company policies,security protocols and industry best standards, supporting audits, risk assessments and security posture improvements What Makes You a Great Fit ? Proven track record leading IT Operations across engineering ,support, and site services, ensuring reliability and efficiency at scale Strong experience in implementing ITIL-based processes to drive standardization, reduce operational noise, and improve service delivery Skilled in balancing day-to-day operational demands with long-term strategic improvements including automation and process optimization Hands-on expertise with modern IT tools including Microsoft Intune,Meraki Wireless Networks,Jamf,Github and Terraform, with focus on Infrastructure as Code(IaC) Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations Adept at building clear workflows,documentation, and accountability frameworks to transition teams from reactive to proactive operations Effective communicator with both technical teams and executive stakeholders, translating operational metrics into business impact Passionate about enabling productivity,scalability and a seamless end-user experience through strong IT foundations TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members diverse needs. We are One Team, committed to transparency and ensuring everyone s voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice .

Job Summary We are looking for candidates in our IT operations team responsible for an Ericsson wide, business critical solution which is designed and operated with security focused mindset. You will be responsible to for the smooth operation of a key asset for remote delivery and this way you can contribute to Ericsson success. Working in our team will require to operate a global IT infrastructure including network, server and application and support its users. What you will do Daily operation of a global IT infrastructure (network, server, application) Be part of 24/7 on-call emergency support Analysing system faults defining and executing corrective actions Handle incidents and service request within the SLA Submitting trouble reports to interna/external vendors and working with them on resolution. You will bring B.Sc/B.Tech degree in computer science, engineering, or related technical field or relevant experience 4+ years experience in application and infrastructure support Excellent troubleshooting skills Precision, persistence, reliability, stress tolerance Good command of written and spoken English Open to learn new technologies Sound IP knowledge and hands-on experience with configuration of network elements (firewalls, routers etc.) Experience with firewall or router configuration (preferably Juniper) and IPSEC VPN troubleshooting Linux administration experience Customer first attitude Experience with managing infrastructure as code with Git and Ansible. Additional Competencies Scripting experience in bash and/or python Server HW administration experience (preferably Dell) VMware ESXi/Vcenter knowledge Hands on experience with Azure, AVD, Docker, Kubernetes Primary country and city: India (IN) || Bangalore Req ID: 765776

Skill Name : Informatica L2/L3 Batch SupportExperience : 7-12 yrsJob Location: Pan IndiaJD Is Analyst IT Operations, you will be involved in 24*7 L2 Production Support in an onshore offshore model and is assigned to receive, analyze and identify solutions for all types of priority production issues/tickets. You will be the Primary technical got to resource, work in shifts on rotation basis, and may have to provide on call support in 24*7 environment, and during non business hours when needed. You should be able to handle the technical issues independently and must be able to exhibit being hands on, pro active, with flexible schedule and quick adapter to meet organizational needs. Specific responsibilities of the beneficiary include (but not limited to), supporting the production support team and their work assignments, service levels, design & execute process improvements and undertake tasks as needed to allow the production support Manager to focus on the overall service improvements. You will be the key in identifying remediation tasks and implement solutions to reduce number of production incidents, Interaction with business users for requirement clarification and resolution of incidents reported, responsible for root cause analysis for major incidents. You will be the key in providing workaround solution of production batch issues, assign tickets to team members, track fixing of issues and verification of the break fixes, performing root cause analysis of issues and arriving at a permanent fix to avoid recurrence of the issues, process improvement to improve system stability and performance. Ensure compliance with corporate standards, policies and regulations (SOX, PHI, and PII etc). This role will collaborate with teams spanning multiple business units Offshore: All are on rotational basis: M F rotation among two shifts 9 hours each between (6:30 AM IST 3:30 PM IST or 12:30 end 9:30 PM IST: Work from office India). Sat Sun & US Eastern Holiday : rotation among 3 shifts (6:30 AM IST 3:30 PM IST or 12:30 end 9:30 PM IST or 9:15 PM IST 6:30 AM IST): Work from office India

Operation Manager We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment. Responsibilities: Operational Leadership: Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning. Oversee the daily operations of all IT infrastructure, applications, and services, ensuring high availability, performance, and security. Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness. IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request fulfillment. Define, implement, and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure service delivery targets are met or exceeded. Drive continuous service improvement initiatives based on performance metrics, customer feedback, and industry best practices. Cloud Operations: Manage and optimize operations within cloud environments (e.g., AWS, Azure, GCP), including infrastructure provisioning, monitoring, cost management, and security. Develop and implement strategies for cloud resource optimization, automation, and disaster recovery. Stay abreast of emerging cloud technologies and trends to ensure our cloud operations remain cutting-edge and efficient. Service Management: Ensure the seamless delivery of IT services to internal and external stakeholders, focusing on user satisfaction and business continuity. Develop and maintain strong relationships with key stakeholders, including business leaders, vendors, and customers. Implement robust monitoring and reporting mechanisms to track service performance and identify areas for improvement. Process Improvement & Automation: Identify opportunities for process automation and optimization to enhance operational efficiency and reduce manual effort. Implement and manage operational tools and technologies to streamline workflows and improve data visibility. Drive the adoption of lean principles within IT operations. Risk Management & Compliance: Identify and mitigate operational risks, ensuring compliance with relevant industry standards and regulatory requirements. Develop and maintain comprehensive disaster recovery and business continuity plans. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred. Experience: 10+ years of progressive experience in IT operations, with at least 5 years in a leadership or management role. Demonstrable experience with large-scale IT environments, including on-premise, hybrid, and cloud infrastructures. Technical Skills: Strong expertise in ITIL and ITSM frameworks (ITIL v3 or v4 certification highly preferred). Extensive experience with Cloud Operations (AWS, Azure, or GCP certifications are a plus). Proficiency in service management platforms (e.g., ServiceNow, Jira Service Management). Solid understanding of networking, cybersecurity principles, and data center operations. Experience with scripting and automation tools (e.g., Python, PowerShell, Ansible) is a plus. Soft Skills: Exceptional leadership, communication, and interpersonal skills. Proven ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Demonstrated commitment to continuous learning and professional development

Join our Team Job Summary We are looking for candidates in our IT operations team responsible for an Ericsson wide, business critical solution which is designed and operated with security focused mindset. You will be responsible to for the smooth operation of a key asset for remote delivery and this way you can contribute to Ericsson success. Working in our team will require to operate a global IT infrastructure including network, server and application and support its users. What you will do Daily operation of a global IT infrastructure (network, server, application) Be part of 24/7 on-call emergency support Analysing system faults defining and executing corrective actions Handle incidents and service request within the SLA Submitting trouble reports to interna/external vendors and working with them on resolution. You will bring B.Sc/B.Tech degree in computer science, engineering, or related technical field or relevant experience 4+ years experience in application and infrastructure support Excellent troubleshooting skills Precision, persistence, reliability, stress tolerance Good command of written and spoken English Open to learn new technologies Sound IP knowledge and hands-on experience with configuration of network elements (firewalls, routers etc.) Experience with firewall or router configuration (preferably Juniper) and IPSEC VPN troubleshooting Linux administration experience Customer first attitude Experience with managing infrastructure as code with Git and Ansible. Additional Competencies Scripting experience in bash and/or python Server HW administration experience (preferably Dell) VMware ESXi/Vcenter knowledge Hands on experience with Azure, AVD, Docker, Kubernetes Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 765776

As a Process Expert you will be responsible for the regular administration of Cadency tool. In your day-to-day activity, you will work closely with various stakeholders including the operations, technical team, SAP team etc ensuring smooth operations related to Cadency. You will be collaborator and a true team player that likes to collaborate across teams, support and help others and naturally builds cross functional networks and relationships. You will lead with strong analytical and problem-solving skills and the ability to customize communication to different needs when training, coordinating and leading activities. Key Responsibilities: Managing the administrative tasks of Cadency (Trintech) for example preparations before open period and close the period. Data loads and automatic reconciliation runs. User maintenance, for example Setting up and maintain access and roles. Maintain and work on the data entry upload files of Cadency. Work closely with Trintech, SAP IT, Operations team to resolve technical issues. Proactively identify technical issues and report to the management and take actions to mitigate them by issuing tickets in the Trintech service center. maintaining various controls within Cadency to ensure smooth & seamless operation. Should share best-practices regarding Cadency application and train other users and admin users on a regular basis. Drive development of how H&M is using the tool to improve efficiency and quality Drive technological development in other areas e.g. Excel macro or smaller automations. Perform Preparation & review of accrual/journal entries in excel template, uploading the journal entries in Cadency tool Journal Module. Ensure the Internal review of journals / reconciliations / reports performed as per the defined Stratified random sampling size/method. Should have worked in at least one or two of the functions. And should possess domain knowledge on these functions: Fixed Asset, Payroll, Cash, Intercompany, Inventory, Revenue accounting, OPEX. Document the KT session, create DRAFT/update SOP s as per instructions. Help maintain various operational KPI reports, dashboards, system controls as required by the business. Should work closely with the management in providing regular status updates with regard to cadency operation. Ensuring timely updates on any changes in Cadency related tasks Ensure clear communication to internal and external stakeholders Qualifications: Bachelor s or master s degree in business administration or a related field Technical skills are must 8-10 years of overall experience within a similar role, good knowledge of various tools is an advantage. Communication skills - training others and giving both internal and external support in all communication channels and forums. Planning and optimize. Both written and oral English skills are mandatory Has extensive experience in managing the administrative tasks of Cadency (Trintech) or similar tools. Preference will be given to Cadency experience. Has experience in working closely with Trintech, SAP IT, Operations team to resolve technical issues. Has experience in monitoring admin tasks regularly. Has experience in various modules within Cadency (Certification, Journal Entry, Close, Match & Clear) Should be able to proactively identify technical issues and report to the management. Has experience in maintaining various controls within Cadency to ensure smooth & seamless operation. Should share best-practices with regard to Cadency application. Experience in any one or more of the following: VBA Macro, Excel automation, Power BI, Excel Dashboard etc. Experience in working with system related tasks. SAP experience is an advantage. Experience of having worked in a shared service center is an advantage. Experience of RPA is an advantage Bachelor s or master s degree in business administration or a related field

As a Data Engineering Manager focused on Analytics Engagements here at Advanced Materials, you will be responsible for overseeing the delivery and support of analytics solutions across all business functions while ensuring high-quality data management practices. You will report to our Director of Gen AI, Data & Analytics Leader who oversees our enterprise data strategy, delivery and platform operations. In this role, you will have significant impact driving business value through analytics by aligning technical capabilities with business needs. You will be instrumental in ensuring data quality, managing analytics project delivery & prioritization, and fostering strong relationships with business stakeholders. YOU MUST HAVE Bachelor s or Master s degree in computer science, Engineering, Applied Mathematics or related field. Minimum 10 years of progressive experience in Data and Analytics with demonstrated business impact across multiple functional domains. Intermediate-level proficiency in languages such as SQL, Python and Spark with advanced knowledge of modern data engineering tools and practices. Strong business process and domain knowledge across multiple functions with demonstrated ability to turn business requirements into analytics solutions. Prior experience with enterprise-scale platforms: Snowflake or similar Data Warehouses Databricks or similar AI/ML Platforms Informatica Intelligent Cloud Services, HVR, Fivetran or similar Data Ingestion and Transformation Tools WE VALUE Experience and domain knowledge of enterprise systems of record such as SAP, Salesforce CRM, eCommerce Systems, and associated E2E processes etc. Strong background in enterprise analytics with measurable business outcomes for domains such as Commercial, Finance, Supply Chain, Customer Experience and others. Proficient in converting complex business insights into relevant data products, while maintaining effective relationships with business partners. Experience implementing quality assurance and user acceptance testing processes for analytics deliverables Strong experience in requirements gathering, project prioritization, and managing competing business demands Exceptional presentation and communication skills with ability to influence at all levels of the organization Demonstrated success in managing initiatives across organizational boundaries and building consensus. Experience managing vendor relationships and service transitions. Familiarity with IT Operations, ITIL practices and other service management frameworks. Ownership and Pride in your work and willingness to work in a diverse, cross-functional environment. YOU MUST HAVE Bachelor s or Master s degree in computer science, Engineering, Applied Mathematics or related field. Minimum 10 years of progressive experience in Data and Analytics with demonstrated business impact across multiple functional domains. Intermediate-level proficiency in languages such as SQL, Python and Spark with advanced knowledge of modern data engineering tools and practices. Strong business process and domain knowledge across multiple functions with demonstrated ability to turn business requirements into analytics solutions. Prior experience with enterprise-scale platforms: Snowflake or similar Data Warehouses Databricks or similar AI/ML Platforms Informatica Intelligent Cloud Services, HVR, Fivetran or similar Data Ingestion and Transformation Tools WE VALUE Experience and domain knowledge of enterprise systems of record such as SAP, Salesforce CRM, eCommerce Systems, and associated E2E processes etc. Strong background in enterprise analytics with measurable business outcomes for domains such as Commercial, Finance, Supply Chain, Customer Experience and others. Proficient in converting complex business insights into relevant data products, while maintaining effective relationships with business partners. Experience implementing quality assurance and user acceptance testing processes for analytics deliverables Strong experience in requirements gathering, project prioritization, and managing competing business demands Exceptional presentation and communication skills with ability to influence at all levels of the organization Demonstrated success in managing initiatives across organizational boundaries and building consensus. Experience managing vendor relationships and service transitions. Familiarity with IT Operations, ITIL practices and other service management frameworks. Ownership and Pride in your work and willingness to work in a diverse, cross-functional environment. KEY RESPONSIBILITIES Business Domain Leadership: Offer functional expertise in Commercial, Finance, Supply Chain, Customer Experience, and other areas. Identify strategic analytics opportunities and build executive relationships. Data Warehousing & Engineering, Development and Support: Lead development, delivery and support for Enterprise Data Warehouse, Analytics, DataOps, Data/AI Applications, and pipelines Technical Leadership & Development: Manage and mentor technical contract service workers while establishing standards, innovative approaches and best practices, fostering excellence Data Architecture, Ops & Governance: Oversee Metadata catalogs and report enhancement initiatives while establishing data quality standards. Lead efforts in observability, and lineage tracking to maintain high integrity in AI/ML datasets Innovation & Strategy: Identify whitespace opportunities for analytics & data engineering, manage idea backlogs, and drive strategic initiatives that deliver measurable business value Stakeholder Engagement: Lead business committees, manage expectations, and establish strong partnerships between technical teams and business functions Requirements Management: Optimize analytics asset inventory and streamline gathering processes to ensure high-quality, business-aligned deliverables Vendor & Service Management: Establish frameworks for vendor management and technical escalation procedures with clear accountability KEY RESPONSIBILITIES Business Domain Leadership: Offer functional expertise in Commercial, Finance, Supply Chain, Customer Experience, and other areas. Identify strategic analytics opportunities and build executive relationships. Data Warehousing & Engineering, Development and Support: Lead development, delivery and support for Enterprise Data Warehouse, Analytics, DataOps, Data/AI Applications, and pipelines Technical Leadership & Development: Manage and mentor technical contract service workers while establishing standards, innovative approaches and best practices, fostering excellence Data Architecture, Ops & Governance: Oversee Metadata catalogs and report enhancement initiatives while establishing data quality standards. Lead efforts in observability, and lineage tracking to maintain high integrity in AI/ML datasets Innovation & Strategy: Identify whitespace opportunities for analytics & data engineering, manage idea backlogs, and drive strategic initiatives that deliver measurable business value Stakeholder Engagement: Lead business committees, manage expectations, and establish strong partnerships between technical teams and business functions Requirements Management: Optimize analytics asset inventory and streamline gathering processes to ensure high-quality, business-aligned deliverables Vendor & Service Management: Establish frameworks for vendor management and technical escalation procedures with clear accountability

We're Hiring an IT System Manager! Are you an experienced IT professional looking to take charge of system management and IT infrastructure in a dynamic logistics environment? Join Premier Road Carriers Limited and be a key part of our operations! Location: Masjid Bunder, Mumbai Experience: 3+ years preferred What Youll Do: Oversee and manage business systems & enterprise tools (ERP, HRMS, Tracking Software, and future implementations). Analyze system performance and implement improvements to enhance efficiency. Provide IT support and onboarding for employees across all levels from supervisors to management. Ensure seamless IT operations by maintaining hardware, networks, and security protocols. Act as the primary point of contact for vendors and manage IT procurement & service efficiency. Conduct basic troubleshooting and train employees on essential office tools. Document and maintain IT infrastructure for smooth operations and future scalability. What Were Looking For: Strong analytical skills to optimize IT systems and improve operational efficiency Strong IT management skills with expertise in system administration, troubleshooting, and security. Experience managing enterprise tools such as ERP,- R logic HRMS- Spine & tracking software- Freight Tiger. Proactive, solution-driven approach with excellent problem-solving skills. Ability to coordinate with vendors and manage IT procurement effectively.. Strong documentation skills for maintaining IT infrastructure records. Reporting to Director -IT. Please share your Cvs' to angela@prclimited.co.in - Immediate Hiring. Preferable - Male

Key Responsibilities: # 1. IT Systems Support * Assist in administering desktop computers, servers, printers, switches, and networking devices. * Support installation, configuration, and routine maintenance of IT hardware, peripherals, and software. * Perform daily system monitoring to verify the availability and health of hardware, services, and backups. * Conduct data backup operations and assist in recovery and archiving tasks in coordination with senior staff. * Implement software patches, OS updates, antivirus definitions, and IT security policies under supervision. * Perform resource optimization and report performance issues or risks to the HOD or designated seniors. # 2. Network & User Management * Support LAN/WAN infrastructure, internet/intranet systems, and resolve user-level connectivity issues. * Create, modify, and disable user accounts and access controls as per SOPs with appropriate approvals. * Monitor endpoint security and report suspicious activity or performance degradation. * Coordinate with telecom vendors on link issues and escalate unresolved problems for root cause analysis. # 3. Quality Systems & Compliance Support * Provide assistance in the administration of LIMS, eDMS, and other QC-related software applications. * Participate in preparation and updates of SOPs, protocols, job descriptions, and organograms. * Assist in preparing and reviewing qualification protocols and reports (IQ/OQ/PQ) under guidance. * Support the qualification of new or modified systems, software, and IT infrastructure. # 4. Documentation & Audit Readiness * Update asset inventories, change logs, and system documentation regularly. * Assist in handling internal and regulatory audits related to IT and Quality systems. * Support preparation of master validation plans, change control records, and impact assessments. * Coordinate with cross-functional departments and vendors for system-related compliance requirements. # 5. General Responsibilities * Attend GMP and IT training sessions as per schedule. * Support other assigned tasks based on changes in job role, departmental requirements, or project needs. * Maintain discipline, documentation integrity, and compliance in all responsibilities handled. Other Requirements: * 3 years of experience in IT support or system administration, preferably in a regulated industry. * Basic knowledge of servers, networking, Windows OS, antivirus, and backup systems. * Exposure to quality systems like LIMS, eDMS, or QMS platforms is a plus. * Good documentation, troubleshooting, and communication skills. * Willingness to learn and grow within IT infrastructure and GMP compliance domains. * Ability to follow SOPs and take direction from senior IT and QA staff. * Willing to work in a cross-functional team, support audits, and flexible to take additional responsibilities.

Hello, Hope you are doing well.. Company : Product Base IT Company Designation : Site Reliability Engineer Location : Bangalore Experience : 7+ Yrs Job Role : Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) with advanced experience. 7+ years of relevant experience in IT Operations/Site Reliability engineering domain and should have demonstrable expertise in architecting, designing, and implementing solutions for Availability and/or Performance Comprehensive understanding in application performance monitoring, cloud technologies and ability to design and implement Dynatrace solutions in complex enterprise environments. Solid expertise in designing and implementing Dynatrace / Dynatrace extension or managing APM / observability solution. Proficient in Dynatrace features, architecture design along with installation, fine-tuning, and implementation experience for various environment (Production, Test, Development and Disaster Recovery) Expertise in Dynatrace platform configuration including host grouping, auto tagging, naming rules, management zones, RUM (Real User Monitoring), Synthetics, session properties, request attributes, user tags, log monitoring alert profile, problem notifications, threshold tuning, & setting up Integrations with other monitoring tools and ServiceNow. Experience in implementing and configuring Dynatrace tools, set up synthetic and transaction monitoring, ensure comprehensive infrastructure and application monitoring Create custom extension in Dynatrace using shell, Python and batch script based on rest API and logs. Setting up Dynatrace extension configurations, Dashboards (including business), Infrastructure, Analytics, Observability logs, metrics data collection and interpret the same. Proficiency in Dynatrace Query Language (DQL) , creating custom dashboards as required Establish and foster visible architectural principles and practices to build reusable designs and systems that promote reliability, velocity, scale, security, and efficiency Understand and improve applications and plan for faster MTTD, MTTR, auto healing Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution Experience with full-stack troubleshooting skills across network, application, hardware, management fabric, or distributed services layers. Exposure and familiarity with Agile & SRE principles, automated deployments and build pipelines Interested Candidates Can share updated resume at "divya@sigmacareers.in", Please Fill up Current Company : Designation : Current CTC : Expected CTC: Any Offer/Pipeline : Official Notice Period : How soon you can join : Experience in Dynatrace : As Architect Exp. : Relevant Exp. in Site Reliability :- Current Location : Preferred Location :- Regards Divya 8154000211 divya@sigmacareers.in

Position Summary We are seeking an experienced DevSecOps Security Engineer to join our Information Security team to drive cloud security initiatives and secure development practices across our AWS and Azure environments. This role is integral to our comprehensive security transformation program, focusing on implementing security controls, governance frameworks, and automated security practices in our multi-cloud infrastructure. The ideal candidate will bridge the gap between security, development, and operations teams while supporting our NIST CSF 2.0 and CIS Controls alignment initiatives. As part of our growing security organization supporting 10,000+ employees across multiple branch locations, this position will play a critical role in establishing cloud security standards, implementing infrastructure security controls, and enabling secure development practices across the enterprise. Key Responsibilities Cloud Security Governance and Architecture AWS and Azure Security Implementation Design, implement, and maintain security controls across AWS and Azure cloud environments Develop and enforce cloud security policies, standards, and governance frameworks Implement Infrastructure as Code (IaC) security best practices using Terraform, CloudFormation, and ARM templates Configure and manage cloud-native security services (AWS Security Hub, Azure Security Center, AWS Config, Azure Policy) Establish and maintain cloud security baselines and configuration standards Security Architecture and Design Collaborate with architecture teams to design secure cloud solutions aligned with business requirements Conduct security reviews of cloud architecture designs and infrastructure changes Implement network security controls including VPCs, security groups, NACLs, and micro-segmentation Design and implement identity and access management (IAM) policies and role-based access controls Establish secure networking patterns including VPN configurations, private endpoints, and hybrid connectivity Compliance and Risk Management Support SOC 2, PCI DSS, and potential GDPR compliance requirements in cloud environments Implement continuous compliance monitoring and automated remediation workflows Conduct regular security assessments and risk evaluations of cloud infrastructure Maintain compliance documentation and evidence collection for audit purposes Support third-party risk assessments for cloud service providers and integrations DevSecOps Implementation and Automation CI/CD Pipeline Security Integrate security scanning tools into CI/CD pipelines (SAST, DAST, dependency scanning) Implement automated security testing and vulnerability assessment workflows Design and maintain secure deployment pipelines with approval gates and security checkpoints Establish container security scanning and compliance validation processes Implement secrets management solutions and secure credential handling practices Infrastructure Security Automation Develop and maintain security automation scripts using Python, PowerShell, or similar languages Implement infrastructure security monitoring and alerting systems Create automated remediation workflows for common security misconfigurations Establish security metrics collection and reporting automation Build and maintain security-focused infrastructure monitoring dashboards Tool Integration and Management Deploy, configure, and maintain cloud security posture management (CSPM) tools Integrate security tools with existing SIEM, XDR, and security operations platforms Implement and manage vulnerability scanning solutions for cloud infrastructure Establish log aggregation and security event correlation for cloud environments Manage security tool licenses, updates, and vendor relationships Security Operations Support Incident Response and Investigation Provide cloud security expertise during security incident investigations Analyze cloud logs and telemetry data for security event correlation Support forensic analysis of cloud-based security incidents Participate in incident response activities and on-call rotation as needed Collaborate with SOC team on cloud-specific threat hunting activities Monitoring and Threat Detection Implement and tune cloud security monitoring rules and alerting Develop custom detection logic for cloud-specific attack patterns Support threat hunting initiatives in cloud environments Analyze security events and investigate potential security threats Contribute to threat intelligence gathering and IOC development Training and Collaboration Cross-Team Collaboration Work closely with development teams to implement secure coding practices Collaborate with IT operations teams on secure infrastructure deployment Partner with security champions program to drive cloud security awareness Support branch security initiatives with cloud security expertise Participate in security architecture review boards and technical committees Knowledge Sharing and Training Develop and deliver cloud security training materials for technical teams Create documentation for cloud security procedures and best practices Mentor junior team members on DevSecOps practices and cloud security Stay current with cloud security trends, threats, and best practices Contribute to security awareness programs with cloud security content Required Qualifications Education Bachelors degree in Computer Science, Information Security, Engineering, or related technical field Equivalent combination of education and experience will be considered Experience 5+ years of experience in information security, cloud security, or DevOps roles 3+ years hands-on experience with AWS and Azure cloud platforms 2+ years experience implementing DevSecOps practices and CI/CD security integration Demonstrated experience with Infrastructure as Code (Terraform, CloudFormation, ARM templates) Experience with containerization technologies (Docker, Kubernetes) and container security Background in security frameworks such as NIST CSF, CIS Controls, or ISO 27001 Technical Skills Cloud Platforms AWS: EC2, VPC, IAM, Security Hub, Config, CloudTrail, GuardDuty, Systems Manager Azure: Virtual Machines, Virtual Networks, Azure AD, Security Center, Policy, Monitor Multi-cloud security architecture and governance experience Cloud cost optimization and resource management DevSecOps Tools and Practices CI/CD platforms (Jenkins, Azure DevOps, GitLab CI, GitHub Actions) Static Application Security Testing (SAST) tools (SonarQube, Checkmarx, Veracode) Dynamic Application Security Testing (DAST) tools (OWASP ZAP, Burp Suite) Container security tools (Twistlock, Aqua Security, Falco) Infrastructure scanning tools (Nessus, Qualys, Rapid7) Programming and Scripting Python or PowerShell for automation and scripting Infrastructure as Code languages (HCL for Terraform, YAML for CloudFormation) Basic understanding of common programming languages (Java, .NET, JavaScript) Git version control and branching strategies API integration and REST/JSON proficiency Security Tools and Technologies SIEM platforms (Splunk, QRadar, Azure Sentinel, AWS Security Lake) Vulnerability management platforms Identity and Access Management systems Network security tools and protocols Encryption technologies and PKI management Certifications (Preferred) AWS: AWS Certified Security - Specialty, AWS Certified Solutions Architect Azure: Azure Security Engineer Associate, Azure Solutions Architect Expert Security: CISSP, GSEC, GCIH, or equivalent security certifications DevOps: Certified Kubernetes Administrator (CKA), Docker Certified Associate Compliance: Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC) Preferred Qualifications Advanced Experience Background supporting SOC 2 Type II, PCI DSS, or GDPR compliance programs Experience with multi-branch or distributed organization security challenges Previous experience with security program transformation initiatives Technical Expertise Advanced knowledge of threat modeling and security architecture principles Experience with zero-trust security architecture implementation Knowledge of machine learning/AI applications in security Experience with serverless security (AWS Lambda, Azure Functions) Advanced scripting and automation capabilities Leadership and Communication Experience mentoring junior technical staff Strong project management and cross-functional collaboration skills Experience presenting to executive leadership and board members Background in developing security policies and procedures Key Competencies Technical Competencies Cloud Security Expertise: Deep understanding of cloud security principles, threats, and controls DevSecOps Implementation: Ability to integrate security into development and deployment processes Automation and Scripting: Strong automation skills to improve efficiency and consistency Problem-Solving: Analytical thinking and creative problem-solving abilities Continuous Learning: Commitment to staying current with evolving technologies and threats Professional Competencies Communication: Excellent written and verbal communication skills with both technical and business stakeholders Collaboration: Ability to work effectively across teams and departments Adaptability: Flexibility to work in a fast-paced, evolving environment Initiative: Self-motivated with ability to work independently and drive projects to completion Attention to Detail: Thoroughness and accuracy in technical implementation and documentation Integration with Security Program Alignment with Strategic Initiatives This role directly supports several key initiatives from our comprehensive security program: Cloud Security Strategy (Q4 2025): Lead implementation of cloud security architecture and controls Secure Software Development Framework (Q2 2026): Establish secure SDLC processes and DevSecOps practices GRC Platform Implementation (Q4 2025): Support compliance automation and governance workflows Asset Management Program (Q4 2025): Contribute to cloud asset discovery and classification Security Champions Program: Collaborate with champions to drive cloud security awareness Security Framework Alignment Support NIST CSF 2.0 implementation across Identify, Protect, Detect, Respond, and Recover functions Contribute to CIS Controls implementation, particularly Controls 3 (Data Protection), 4 (Secure Configuration), and 12 (Network Infrastructure Management) Enable SOC 2 compliance through automated control implementation and evidence collection Organizational Integration SOC Collaboration: Provide cloud expertise to security operations and incident response activities Branch Security Support: Develop cloud security standards applicable across all branch locations Vendor Management: Support third-party risk assessments for cloud service providers Training and Awareness: Contribute to security awareness programs with cloud security content

Overview Job Title : Lead and Audit Compliance Specialist Location : Bangalore Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there s no better time to advance your career at Aptean. APTEAN JOB LEVEL: D APTEAN JOB TITLE:Lead Audit and Compliance Specialist 2. GENERAL JOB SUMMARY About the Role: We are seeking a highly motivated and experienced Audit and Compliance Specialist to join our growing team in Bangalore, India. Identified SME will play a key role in maintaining our compliance posture with industry standards like SOC 2 and ISO 27001, focusing on cloud infrastructure from a Governance, Risk, and Compliance (GRC) perspective. 5. PRINCIPAL DUTIES AND RESPONSIBILITIES Conduct internal audits of security controls and processes related to SOC 2 and ISO 27001 compliance. Assist with the development, implementation, and maintenance of security policies and procedures. Analyze and evaluate the effectiveness of existing security controls and identify areas for improvement. Participate in the design and execution of penetration testing and vulnerability assessments. Work collaboratively with various teams (Security, IT Operations, Cloud Engineering) to remediate identified security risks and control gaps. Maintain and update GRC documentation related to security controls and compliance requirements. Stay up-to-date on industry best practices and regulatory changes related to cloud security and compliance. Assist with the preparation and execution of SOC 2 and ISO 27001 audits. Support the development and implementation of a cloud security GRC program. 6. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor s in Computer Science) Required Preferred Degree/Certification Bachelor s degree Master s degree Ph.D. J.D. (law) Certification: Registration: Licensure: Other: Work Experience 4-6 years of experience in a similar role within a security-conscious organization. Knowledge, Skills and Abilities Experience conducting internal audits of security controls and processes. Strong understanding of SOC 2 and ISO 27001 compliance requirements. Working knowledge of cloud security concepts and best practices (e.g., AWS Security, Azure Security, GCP Security). Proficiency in GRC frameworks and methodologies (e.g., COBIT, COSO). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to collaborate effectively across different teams. Ability to prioritize tasks, manage multiple deadlines, and work independently. Experience with GRC tools (e.g., MetricStream, RSA Archer) is a plus. Strong understanding of internal security audit and policy review processes. CISA, CRISC, or other relevant security certifications are a plus. Shift details: UK Shift Required to work in shift:Yes If Yes Shift Timing- UK DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today. Learn from our differences. Celebrate our diversity. Grow and succeed together. Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base. At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company. - TVN Reddy

Engineering Manager Important Information Location: Bangalore, India Job Summary As a Engineering Manager, you will lead complex projects from inception to completion, ensuring alignment with strategic objectives. You will manage project resources, budgets, and timelines while fostering strong relationships with stakeholders to drive successful project outcomes. This role will require strong engineering experience, and hands-on on tech stack of the project. Responsibilities and Duties Oversee the planning, execution, and delivery of multiple projects, ensuring they meet quality standards and business objectives. Oversee and get involved with the design, development, testing, deployment, and support of IT solutions. Ensure high-quality code and system reliability by enforcing best practices in software engineering and IT operations. Drive the adoption of agile methodologies and DevOps practices within the team. Monitor team performance and conduct regular performance reviews. Support career development and training initiatives for engineering team members. Identify and resolve technical challenges or bottlenecks in projects. Develop and maintain project schedules, budgets, and resource plans, ensuring optimal allocation of resources. Identify and mitigate risks throughout the project lifecycle, implementing contingency plans as necessary. Facilitate project meetings and provide regular updates to stakeholders on project status, risks, and issues. Mentor and guide project team members, promoting a culture of continuous improvement and professional development. Ensure compliance with organizational processes and methodologies in project delivery. Qualifications and Skills Bachelor s degree in IT stream or a related field, with 12+ years of overall experience and at least 4+ years of application engineering experience Strong implementation experience with .NET tech stack Extensive experience managing large-scale projects, with a proven track record of successful delivery. Strong leadership and interpersonal skills, with the ability to influence and motivate teams. Excellent organizational and multitasking abilities, with a keen attention to detail. Proficiency in project management software and tools, as well as Microsoft Office Suite. Strong analytical and problem-solving skills, with a strategic mindset. Technologies: Good hands-on skills on : .NET Core 8 and above C# SQL server/Postgres Entityframework knowledge of rest API any messaging services Microservices concept solid principles Gen AI experience Good to have Docker Kubernetes Kafka About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Roles and Responsibilities Acting as a Tier T1.5 for GCSC Teams. 1st responders supporting AT&T GCSC strategic services like Flexware,SDWAN OTT Expertise in Performing network triage Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE Managing the process of Service restoral and break/fix functions Scope include Analyze and escalate. Prioritizing and analyzing the events in the network Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. Ticket Management Work with internal support groups and recommend diagnostic tests based on degree of service impairment Access provider management and associated escalations Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans. Escalate ticket according to process based on the established intervals. Knowledge and Skills Required to Perform the Role Technical Skills:- Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industry No less than 1 years of working experience, preferably on customer services interfacing with clients. No less than 1-2 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc) Good knowledge on SDN/SDWAN Viptela, Velocloud, Silverpeak or 128T Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of Voice, Data and IP networks is required. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) Excellent telephone manner Excellent problem solving skills Professionalism at all times Highly skilled in the use of PC systems and applications Ability to work well under pressure, set priorities and make well-considered decisions Drive, enthusiasm, initiative, commitment and self-motivation Resourcefulness and flexibility Ability to work well in a team Years of Experience 2-6+ years Education BE/B.TECH + CCNA/CCNP certified Job ID R-72971 Date posted 07/01/2025

To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers Service Level expectations.(Predominantly around 80% Shifts are in US Business hours and late US business hours) Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive) Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). Conduct root cause analysis on network fault To effectively manage ISP s and equipment vendors To articulate well with customers technical and management staff on network issues (ex. Fault reporting, Status updating and Handling escalation) Acting as single point of contact (SPOC) to AT&T customer for problem reporting Taking care of incoming calls from AT&T customers, ISPs, and counterparts of other AT&T Centers Performing problem isolation and resolution, including verifying AT&T services, working with ISPs for circuit related issue and carrying out internal & external escalation Scheduling testing tasks with ISPs, customer site personnel and other AT&T support centers. Facilitating direct communication among customer, AT&T and suppliers by establishing conference meeting updating AT&T problem ticketing systems and other operation related tools Requesting and Interfacing with AT&T Tiered supports and Service Management to address customer issues. Required Skills, etc.: Diploma in Information Technology/ Computer Engineering/Telecommunications or Equivalent Minimum 4 & maximum 6 years related experience in telecommunications industry and General knowledge in WAN. CCNA Certified required and preferred CCNA Routing and Switching certifications. No less than 4-6 years of working experience, preferably on customer services interfacing with clients. The daily operation is mainly on phone and computer systems. Able to attend shift work as per the roster developed by supervisor. CCNA certification is highly desirable, CCNP is Preferred other certification are optional. Extensive hands-on experience in managing WAN networks and Cisco routers & switches Strong technical knowledge in WAN/LAN networking. Troubleshooting WiFi issues, Cisco Meraki, Aruba Good technical knowledge of telecommunication products and services Good understanding of network & transport protocols/technologies such as TCP/IP,SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION & MANAGEMENT, E1, DS3, etc. Independent, self-driven and highly customer focused. Good Interpersonal skill and able to work well in big team. Excellent command of spoken and written English. Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of IP networks, Routing protocols, Redundancy protocols is required, ( BGP, EGIRP, OSPF) Strong understanding of reduce protocols like HSRP, VRRP and GLBP Strong understanding of Internet and Internet routing troubleshooting Additional Preferred Qualifications: Bachelor of Information Technology/ Computer Engineering/Telecommunications or Equivalent Technical, Certifications, Preferred CCNP -Routing and Switching Job ID R-72365 Date posted 06/30/2025

3-5 years of experience in IT operations and maintenance. Hands-on experience with Grafana, Zabbix, Azure Monitor, and ELK Log Management. Experience with large-scale monitoring system setup and maintenance. Good exposure to commonly used ITSM tools, including PagerDuty and ServiceNow. Basic understanding of public cloud knowledge, including IaaS, PaaS, and SaaS. Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. Primary Skills Configure and implement end-to-end monitoring solutions for applications and infrastructure. Configure and maintain log analytic tools for applications and infrastructure. Develop mock-up views and build workable dashboards following a defined methodology based on briefings from various stakeholders. Short Description Open to work in 24*7 Shift. Microsoft Azure Monitor PagerDuty ELK Log Management

Primary Skills: Mandatory Skills: API,BI solutions,BPM,DevOps,IT operations,Microsoft Power Apps,Microsoft Power BI,business administration,business intelligence,business organization Secondary Skills: business process automation,canvas apps,dashboarding solutions,data analysis,data management,data processing,information technology,management,software development,system administration,system integration,system interface

Skill required: Marketing Operations - Operations Management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Team Lead What are we looking for 10 to 15 years of experience5-7 years of experience in the ITES industry and in program management and leading teams of 30+ ResourcesExceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT operations staff and aligns to the IT and business strategyKnowledge on any CMS, Website publishing, HostingFlexible working in shiftsCertifications ITIL, SixSigma, PMP, Digital Marketing Roles and Responsibilities: FINANCE:Responsible for monitoring and optimizing/improving the companys CCIs, costs and minimizing the impacts of revenue risks such as booked not staffed positions. Responsible for teams time tracking impact in budgets (overruns, re-estimations, change orders, allocations and risks).CLIENT:Coordination and delivery of SOWs/LOEsSet up of travel arrangements (client visits and Accenture on-site visits) Manage escalation and incidents processes (E2E)Manage customer satisfaction (define indicators, apply data collection process, analysis and take corrective and preventions actions)Identify business growth opportunitiesEnsure account continuity based on set metrics / SLAs / KPIs (performance)Define, implement and manage reporting structureManage team structure and allocationsRESOURCES:Manage/Lead a set of teams/accounts providing leadership, guidance and organization to the projects under his/her command. Define and evaluate direct reports business objectives (PA Process)Follow up on team members defined career path and professional growth opportunities. Define, implement and follow up on teams training program First point of escalation for resources internal conflicts / incidentsPROCESSES:Delivery Manager must be on a constant effort to make its channel more efficient and productive, this is a required trait for any Delivery Manager in the company, as they will have close contact to the teams and the clients satisfaction. Responsible completeness, quality and timeliness of all client deliveries. Implementation, continual improvement, and ensure utilization of teams SOPs. Provide AM team with proper sales support (technical approach and samples/case studies). Support to E2E recruiting and staffing processes (hiring manager) Qualification Any Graduation

John Cockerill, enablers of opportunities Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures. Its offer to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defence, industry, the environment, transports, and infrastructures. With over 6,000 employees, John Cockerill achieved a turnover of 1,209 billion in 2023 in 29 countries, on 5 continents. Nature and scope Within the John Cockerill Groups ICT department, the Frontline Support Agent plays a key role by being the first point of contact for users in the context of IT support. This strategic position contributes directly to user satisfaction and the efficiency of the groups IT operations. Our technological environment offers a rich and stimulating environment: Nearly 4500 users spread over more than 60 sites in more than 7 countries . 2 main datacenters located in Belgium, hosting more than 450 servers . An extensive network connecting more than 50 locations worldwide. A Service Desk team consisting of 8 agents in Belgium and 5 agents in India, working closely together to provide a quality service to our users around the world. By joining our team based in Mumbai, you will help provide first-level IT support in a modern and ever-changing technological environment. Key Responsibilities In this context, your responsibilities as a Frontline Support Agent are: Receipt and registration of applications : Respond to user requests via the ticketing tool or by phone (if justified). Document each request precisely in the ticketing system. Analysis and understanding of requests : Understand the users request and, if necessary, ask for clarification to complete the information. Categorization and prioritization : Ensure the correct categorization and if necessary, recategorize requests. Apply the appropriate level of impact in accordance with incident management processes. Transfer and collaboration with Level 2 teams : Escalate requests to the appropriate teams. Collaborate with Level 2 Support Agents to improve the quality of transfers and enrich their knowledge. User monitoring and information : Keep users informed of the progress of their requests. In the event of a critical incident, communicate promptly with the appropriate team. Contribution to the knowledge base : Maintain knowledge base information. Propose improvements or additions to optimize the service. All this while ensuring a customer-oriented, fast and quality service. Profile Prerequisite Any Bachelors degree 3/5 years experience in a similar role, ideally within a multinational organization Fluency in French and English (spoken and written). Technical knowledge Proficiency in ticketing tools Good command of Windows 10/11 environments. Good command of Microsoft Office 365 tools and Microsoft cloud services. Knowledge of common computer peripherals (printers, scanners, workstations, etc.). Notions of network technology principles (LAN, WAN, DNS, DHCP, VPN, etc.) and IT security best practices. Familiarity with ITIL methodologies for managing incidents, service requests, change requests, ... Knowledge of Atlassian tools (Jira, Confluence) is a plus. Professional skills Excellent written and oral communication skills, with an ability to popularize technical concepts for non-technical users. Customer focus and commitment to providing quality service. John Cockerill offers you career and development opportunities within its various sectors in a friendly working environment. Do you want to work for an innovative company that will allow you to take up technical challenges on a daily basis? ! Discover our job opportunities in details on Career - John Cockerill

Location: Noida, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Senior Security Engineer The Opportunity As a Senior Security Engineer, you will collaborate with a team of experienced security professionals to safeguard our corporate and production environments, leveraging state-of-the-art security tools and techniques to play a critical role in detecting, preventing, investigating, and responding to security threats and incidents. As a first line of defense, you are expected to bring deep expertise across various security domains, with strong hands-on experience. In addition, you will partner with cross-functional teams to provide security guidance, support, and training to strengthen our organization s overall security posture. This position requires participation in an on-call rotation to support 24/7 security monitoring. Responsibilities Monitor, investigate, and triage security events to support and enhance threat modeling efforts Proactively monitor cloud, network, endpoint to identify suspicious activity and emerging threats Perform cloud security configuration review, and policy enforcement Develop and maintain security alerts, log correlation rules, and dashboards using SIEM solution Configure and manage security tools (e.g., SIEM, CSPM, EDR, DLP, vuln scanners). Strong experience in tuning and leveraging these tools is essential Conduct quarterly security gap analyses and risk assessments Conduct ongoing threat hunts and publish regular threat intelligence reports Manage the InfoSec ticket queue, conduct investigations, and document resolutions Review and evaluate vulnerability scan results and remediation efforts Investigate and respond to data loss prevention (DLP) events Document, analyze, and escalate security incidents as needed Collaborate with other business units to assess system configurations and ensure secure integration Partner with internal stakeholders to define, develop, and implement security standards and best practices Conduct third-party security assessments for new and renewing vendors Qualifications 5+ years of experience in information security or 7+ years in IT operations with significant security exposure 5+ years of hands-on experience with major cloud service providers (e.g., AWS, Azure, GCP) 3+ years of experience working with SIEM tools, including log correlation, alert development, and dashboard creation 3+ years of experience in security alert monitoring and incident investigation Strong understanding of cloud-native security tools and configurations, including identity and access management, logging/monitoring, and workload protection Practical experience with threat hunting techniques and methodologies Familiarity with the MITRE ATT&CK framework and its application to detection engineering and incident analysis Strong ability to interpret and analyze security logs, network traffic, and system behaviors to detect attack patterns and anomalies In-depth knowledge of network, endpoint, and cloud security technologies and principles Demonstrated experience collaborating across global teams and working in cross-functional environments Knowledge of data security architecture, data classification frameworks, and policy development Strong organizational and time management skills with the ability to work independently Up-to-date knowledge of recent vulnerabilities, attack vectors, and remediation strategies Excellent written and verbal communication skills to support collaboration with technical and non-technical stakeholders Experience administering and fine-tuning security infrastructure is a strong plus

Plan and execute the day-to-day activities of IT audit engagement for a variety of clients including testing controls over information security, systems change management, system development, and IT operations. Review and audit financial statements, monthly sales reports, and inventories to determine compliance, and report findings to senior management. Assist with audit scoping and planning process, understand risk, and evaluate controls for IT application and infrastructure controls. Conducting SOX testing on key platforms including SAP ERP, global Windows/Unix infrastructure, and various legacy applications Build an understanding of client business and markets to assist in the development of client relationships. Review various Information Risk and Data Leakage controls to prevent loss of confidential data. Assess and document risks and controls, and evaluate processes to mitigate risk. Demonstrate a quality service mindset in cultivating positive relationships with the client s personnel and inspiring their confidence by identifying potential business process improvements. Eligibility Criteria: Bachelor s or higher degree in AIS, MIS, SIT, ICT, Business Information Systems, Computer Engineering, Computer Science, or any related field Good knowledge or ability to understand in the following areas, would be beneficial: 1. Information security (e.g., ISO27000 series), IT governance (e.g., COBIT), and IT service management (e.g., ITIL) 2. Audit and accounting principles 3. Regulatory compliance Junior/senior position: 3-4 years experience in internal or external IT audit, IT risk and compliance, and business process.

Key Responsibilities: These are seeking an experienced Project Manager with a strong background in IT operations, Identity and Access Management (IAM)... Job Description We are seeking an experienced Project Manager with a strong background in IT operations, Identity and Access Management (IAM), and security. In this role, you will be responsible for leading and managing projects related to IAM implementation, access control, and security enhancements across our organization. You will work closely with cross-functional teams, stakeholders, and vendors to ensure successful project delivery within scope, schedule, and budget. The ideal candidate will have a proven track record of managing IAM and security projects, possess excellent leadership and communication skills, and be adept at driving project success. Responsibilities Plan, execute, and finalize projects related to IAM and security, ensuring adherence to project management principles, best practices, and standards. Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders and senior management. Develop detailed project plans, including timelines, resource allocation, and budget estimates, and track project progress throughout the project lifecycle. Coordinate and collaborate with cross-functional teams, including IT, security, operations, and business units, to gather requirements, define project objectives, and manage project dependencies. Lead project meetings, facilitate effective communication, and provide regular project status updates to stakeholders and senior management. Identify, analyze, and manage project risks, issues, and dependencies, and develop contingency plans to mitigate potential obstacles. Ensure project deliverables meet quality standards, regulatory requirements, and align with established IAM and security policies and procedures. Manage vendor relationships, including procurement, contract negotiations, and performance monitoring, to ensure timely and satisfactory delivery of services and solutions. Collaborate with IT and security teams to integrate IAM and security solutions with existing infrastructure and applications. Conduct post-project reviews to evaluate project success, identify lessons learned, and recommend improvements for future projects. Minimum Experience Bachelors degree in Computer Science, Information Technology, or a related field. Project management certifications (such as PMP, PRINCE2) are preferred. Proven experience as a Project Manager, specifically managing projects related to IAM, access control, and security in complex IT environments. In-depth understanding of IAM concepts, technologies, and best practices, including identity lifecycle management, role-based access control (RBAC), and user provisioning. Familiarity with security frameworks and standards (e.g., ISO 27001, NIST) and their application within IAM projects. Strong knowledge of project management methodologies and tools, and experience using project management software for planning, tracking, and reporting. Excellent leadership and team management skills, with the ability to motivate and influence cross-functional teams to achieve project goals. Must be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships. Ability to communicate effectively (written and verbally) with both technical and non-technical parties ,Ability to deal with ambiguity and thrive in a rapidly changing business environment Can do attitude.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Servicing requests from internal HSBC customers for: New data onboarding (UF, HEC, DB Connect, Heavy Forwarder) or update of existing data sources. New or updated apps in Splunk to support internal customer requirements, including dashboard design work. Managing the engagement with internal HSBC customers from request initiation through to delivery or closure of the request. Owning the design, build and implementation of internal customer requests with consideration for testing and implementation planning to deliver work successfully every time. Creating and maintaining documentation on changes to the Splunk Support for the Splunk platform and the internal users of the platform based on prioritisation. Reporting on and adhering to levels of quality and compliance for the delivery of work and the operation of the Splunk system. Experience explaining Splunk concepts and best practices to new Splunk users. Identifying opportunities for process or product improvement. Analysis of the Splunk environment identify areas of poor or mis-use of the Splunk service. Ensuring your work and the work of colleagues is in line with the team s obligations in terms of governance and compliance. Requirements To be successful in this role, you should meet the following requirements: Hold an active Splunk Core Certification 4+ years of Splunk experience. 5-10 years of overall industry experience as a technology practitioner (in IT Operations). Experience with Splunk Enterprise IT Service Intelligence (ITSI) and Observability principles Experience in requirements gathering around the Splunk tool, documenting requirements, requirement analysis, product testing, etc. Excellent verbal and written communication skills.

Role & responsibilities: As the Manager IT Operations, I am responsible for leading, overseeing, and ensuring seamless IT operations at The Aga Khan Academy Hyderabad. This includes creating sustainable ICT infrastructure, implementing approved systems, and providing strategic and technical leadership. Additionally, I provide support to other AKS ICT operations as needed. My role extends beyond technical management to include advisory and consulting to align IT services with organizational objectives. I oversee the team of professionals who handle various IT functions. While they may perform different tasks, I am accountable for ensuring smooth ICT operations. If my team is unable to resolve an issue, I intervene directly, escalating further when required. 1. Major Responsibilities Include: IT Operations & Infrastructure Management Microsoft Azure/Office 365 Primary interface for all Microsoft accounts, mailbox audits, data management, security parameters, and service health monitoring. Server & Network Management Oversee core, distribution, and access layer network switches, EPABX lines, including both core IT data and IBMS, fibre infrastructure, Wi-Fi controllers, CCTV servers, and passive fibre network across the 100-acre campus. Desktop & End-User Support Manage hardware and software support, including desktops, laptops, iPads, printers. Security & Compliance Manage firewall configuration, Active Directory access control, and implement necessary security updates. IT Service Delivery & Issue Resolution Oversee team performance in resolving incidents efficiently; intervene when necessary. Manage IT procurement, vendor coordination, and contract renewals, including domain hosting, software licenses, firewall subscriptions, and internet connectivity (ISPs). IT Applications & Systems Management Oversee and maintain enterprise applications such as FIS TST, Tally, Payroll, FAMS, Office 365 Global Label, Manage Engine, Biometric, ID Card Printer, Endpoint, and Bulk SMS Systems. Manage AKAHYD.org, Gmail services, print servers, Extreme IQ, NMS, local servers, and backups. Strategic IT Initiatives & Technology Enhancements Support FIS Global Team with security matrix, user roles, biometric solutions, and ID card printing. Drive technology enhancements and IT budget planning with stakeholders. Engage with leadership, faculty, and students to implement IT solutions aligned with institutional goals. Regional & Global IT Coordination Provide support beyond local operations to other academies as required. Coordinate with Regional and Global IT Teams for IT policy implementation and alignment. Team Leadership & Knowledge Management Manage and mentor the ICT team, ensuring their skills and knowledge remain current. Conduct training sessions to enhance team capabilities. 2. Technical Responsibilities by Category Desktop Support (Admin Building, Nursery, Junior, and Senior Schools) Devices: Desktops | Laptops | iPads | Printers Hardware & Software Issues: MS Office, Finance Applications, Antivirus Clients Security & Connectivity Issues: Wi-Fi Access Points, Shared Network Resources, Internet & Network Connectivity, EPABX Issues Audio / Video Support and Events Classroom & Event Support: Audio/Video for classrooms and daily events Equipment: Speakers, Microphones, Projectors, Mixers, Amplifiers, Video Conferencing Network & Server Management Network Infrastructure Maintenance & Renewals Core, Distribution and Access Layer Network Switches ISP Lines (IBW) Fiber Passive Lines Wi-Fi Controller CCTV Servers Enterprise Applications & Security Applications: FIS | Tally | Payroll | FAMS | MS Teams | MS Visio | MS Project Security & Networking: Firewall (Configuration, Maintenance, Renewals), EPABX, Office 365 Support IT Infrastructure: Print Server, Bulk SMS, NMS (Configuration, Maintenance), Backup Servers, Active Directory AMC & Renewals Domain WEP Hosting Subscription & Renewal Helpdesk Management Software Subscription & Renewal Juniper & Extreme Switches Subscription & Renewal EPABX Subscription & Renewal Tally ERP AMC & License Renewal FAMS, Payroll, eScan/CrowdStrike License Renewals IT Procurement & Billing Internet Billing: TATA, Pioneer Airtel (CUG) Monthly Billing Telephone Billing: TATA Canon Printer Monthly Billing Key Skills & Competencies IT Operations Management Infrastructure & Network Administration Security & Compliance Vendor & Procurement Management Cloud & On-Premise Solutions Team Leadership & Mentoring IT Service Desk Oversee all IT service desk activities at Hyderabad Academy. Respond to escalated IT service requests. All levels to help resolve IT related issues and provides answers and solutions in a timely manner on Hyderabad academy. Preferred candidate profile: Qualification: Masters degree in computer science, information technology, information management, or a related field. Experience: Overall 16+ years of IT experience, with 10 years of proven experience of managing IT function and teams. Extensive technical knowledge and vast experience of managing technology infrastructure, large-scale academic and enterprise information systems and software solutions. Familiarity and exposure to the field of education and educational technology, knowledge and experience of planning, designing and implementing education technologies. Exposure to data analytics tools is preferred. Good knowledge of industry best practices, quality standards in IT and data protection regulations like GDPR, etc. Excellent planning, organizational, and management skills.