979 It Operations Jobs - Page 16

Having good experience of IT operations, Infrastructure, Server & Network, Active Directory etc. Having good knowledge of ISO 27001 & 27002. Good communication skills Qualification BCA, B.Tech, MCA, M.Tech & others

(A) RESPONSIBILITIES : 1.) PROJECTS: Budgeting, Technical Detailing, Planning & Execution for Dahej Plant. Design, Coordinate and implement the systems, as per the standards defined for Dahej. Capex & Revenue Budget preparation for Dahej plant. Monitoring End User's support at Dahej Plant. Review all assets (physical and records) on a regular basis. Ensure records of analytical Systems connected to Analytical servers are also kept up to date on a regular basis. Handling of Infrastructure Maintenance, IT Consumables, repairs & Inventory at Dahej Location. 2.) GMP/GLP COMPLIANCE: Prepare and maintain compliance document for production and QC production equipment / system. Prepare SOP, Protocol for New or Existing IT production system. Perform Backup and restoration study for QC and Production System, MES, LMS, Packing, Track and trace system infra implementation and qualification. Responsible for creating awareness of GMP/GLP policy to all subordinates. 3.) ONGOING ACTIVITIES: Monitoring AMC services at Dahej for all IT related Services. Monitoring Disaster. Recovery & Back up Management. Coordinate with Vendors for communication links. Adhere to all Policies as defined from time to time. Ensure the performance of the IT infrastructure at Dahej Plant. Support and directly be responsible for all the Infrastructure management at Dahej location. Support all the GMP, GLP and other Audit requirements at Dahej from IT infrastructure perspective. Responsible for updating annexure of all SOPs on a regular basis as mentioned in the SOP. MES, LMS system User Management and Technical support. 4.) SERVERS: Server policy implementation, documentation & technical up gradation. 5.) OTHERS: Support to software's (QC, Packing & HR) & coordinating with HO for in house developments. Responsible for creating awareness of ISO 14001, OHSAS 18000 and HSE policy to all subordinates. Responsible to seek participation of employees to achieve HSE policy. Waste reduction in all areas wherever possible. (B) AUTHORITY (APPLICABLE ON HOD) : IT super admin for all GXP applications. Authorised signatory for IT SOP's. (C) DELEGATION OF RESPONSIBILITY (APPLICABLE TO HOD) : In case of leave/absence part responsibility can be delegated to Assistant Manager - IT. (D) DELEGATION OF AUTHORITY (APPLICABLE TO HOD) : In case of leave/absence part authority can be delegated to Assistant Manager - IT. QUALIFICATION: B.E. or relevant qualification related to IT. EXPERIENCE: 14 to 20+ Years DESIGNATION: Manager LOCATION: Dahej, Gujarat PREFERRED CANDIDATE PROFILE: Candidate should have in depth experience of the IT field in Pharmaceutical industry is compulsory.

The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazons desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. Provide ticket-based, walk-up and remote Helpdesk support for Amazon s growing multi-site user base and environments. Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues. Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling. Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services. Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues. Research, procure, vet and deploy new hardware and software solutions. A day in the life Windows/Mac/Linux OS deployment Providing remote tech support User hardware/software/peripheral support LAN troubleshooting and support Hardware procurement and asset management Creating and maintaining documentation The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazons desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service

Imagine yourself Doing meaningful work that makes an everyday impact on the world around you. Joining a company with a proven track record of success and an exciting future. Contributing to a brighter, more sustainable future. It s all possible with a role at Esko . Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes. Innovation in the is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. Reporting to the CTO, the VP of IT is responsible for the overall leadership, strategy, and operational excellence of the IT department and will lead a team of IT operations professionals and ensure the stability, security, and efficiency of the organization s IT systems. This role requires a deep understanding of IT operations, network and system monitoring, and incident management, along with proven experience in managing large-scale, high-availability environments and will be located at Esko in Bangalore, India or Ghent, Belgium. In this role, a typical day will look like: Drive global IT operations with a focus on stakeholder alignment, service excellence, and compliance with enterprise IT standards. Own IT infrastructure governance, ensuring compliance with global security frameworks and regulatory mandates (e.g., SOX, ISO). Partner cross-functionally to define, enforce, and evolve IT controls, policies, and governance processes. Recruit, develop, and inspire a high-impact IT team focused on enabling business strategy through resilient technology. Translate business vision into executable IT strategies, providing deep technical and operational leadership. Embed VES (Veralto Enterprise System) principles by setting performance metrics, fostering feedback culture, and driving continuous improvement. Continuously assess IT performance and maturity against industry benchmarks to guide innovation and optimization. Negotiate and manage strategic vendor partnerships to ensure cost efficiency and high service value. Own global IT budgeting and investment planning to balance operational excellence with innovation funding. The essential requirements of the job include: Education & Experience: Bachelor s degree in IT, Computer Science, or related field (Master s or MBA preferred) 10+ years of progressive leadership in IT operations, with global team and budget accountability Leadership & Strategy: Proven ability to lead large-scale IT transformations in complex enterprise environments Strong record of aligning IT strategy with business goals to drive measurable impact Experience operating within performance systems like VES (Veralto Enterprise System) or similar Technical & Operational Excellence: Deep expertise in IT infrastructure, cybersecurity, compliance (SOX, ISO), and automation Adept at navigating high-availability environments and incident response at scale Influence & Execution: Exceptional stakeholder engagement and change leadership across global functions Strong communication, negotiation, and executive presence Mindset & Mobility: Results-driven, innovative thinker comfortable with ambiguity and global complexity Willingness and ability to travel internationally on a regular basis Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials, we all rely on, and where you ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we re Safeguarding the World s Most Vital Resources and building rewarding careers along the way.

Experience: Minimum 2+ Years Location: Pune Shift: 24*7 Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. Primary Roles and Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Manage user accounts, permissions, and access rights. Install, configure, and maintain computer systems and applications. Document and track support requests and resolutions using a ticketing system. Collaborate with other IT team members to resolve complex issues. Assist in the development and implementation of IT policies and procedures. Conduct training sessions for end-users on various software and hardware topics. Stay updated with the latest technology trends and advancements. Qualifications: Bachelors degree in information technology, Computer Science, or a related field Proven prior experience in a helpdesk or technical support role Strong knowledge of Windows and Mac operating systems Familiarity with network protocols, hardware, and software troubleshooting Strong knowledge and experience working with Service Now Familiarly with NICE ACD software Excellent problem-solving and communication skills Ability to work independently and as part of a team Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Company Profile Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors. ",

Job Title Vulnerability Management x 1 Role Description Responsible for facilitating end to end vulnerability management responsibilities with internal employees and AT&Ts external auditing firms for Service Provider PCI, SOC, and ISO 27001 audits. Key Role and Responsibilities: 1. Schedule and ensure weekly scans are conducted, results are provided to the appropriate Remediation Owners and applicable Critical, High, and medium security risk vulnerabilities are addressed in a timely manner. 2. Schedule and facilitate meetings with internal employees to obtain, review, and analyze device inventory for assets supporting AT&T services in scope for a PCI, SOC, or ISO 27001 audits. 3. Schedule and facilitate meetings with internal employees covering vulnerability scan results providing Remediation Owners with information to help address in scope vulnerabilities to be compliant with PCI and ASPR requirements. 4. Schedule and provide training for internal employees covering vulnerability scanning and remediation for the latest PCI and ASPR requirements. 5. Perform security analysis, drive technical security assessments, and monitor and report on remediation progress. 6. Provide guidance to remediation teams to ensure compliance with regulatory, contractual, and legal requirements. 7. Perform scanning reconciliations to quickly identify in scope devices that were not properly scanned. 8. Follow-up with appropriate representatives to gain an understanding why in scope devices were not scanned and schedule rescans to ensure scanning of all in scope devices. 9. Assist with and perform penetration and segmentation testing for AT&T services. 10. Meet with external auditors as needed to review required audit evidence. 11. Contribute to the overall success of the team by identifying and documenting process improvements and creating and maintaining process documentation. Required Skills 1. Advance project management, time management, Microsoft PowerPoint, Excel, Outlook, and Word skills are required. 2. Advanced verbal and written skills are required. 3. ServiceNow experience using the vulnerability response module. Desired Skills 1. Bachelors degree in Computer Science with an emphasis in information systems is preferred. 2. Minimum of 5 years of experience in IT Operations, external PCI DSS audits, and 3 years of IT Security is preferred. 3. The following certifications are an asset, CISSP, CISM, CCSK, CCSP, PMP, and CISA. Service supported Vulnerability Management Approx. vendor billing rate* (INR /Day) 7600 INR per day.

Job Summary: We are seeking a Monitoring and Observability Engineer (L1) to join our IT Operations team. The ideal candidate will be responsible for monitoring the health and performance of IT systems, responding to alerts, managing service queues, and assisting with the onboarding and offboarding processes using tools such as Zabbix, Nagios, and ManageEngine. This is a critical role in ensuring the availability, reliability, and smooth functioning of our IT infrastructure. Key Responsibilities: Monitoring & Alerting: Continuously monitor system performance, including servers, applications, and network devices using Zabbix, Nagios, and ManageEngine. Respond to system alerts and notifications promptly, prioritizing issues based on severity. Collaborate with other teams to escalate and resolve issues as necessary. Notification & Escalation: Notify appropriate stakeholders about service interruptions or performance degradation. Manage and escalate alerts based on predefined escalation procedures. Queue Management: Monitor and manage service request queues to ensure issues are logged and tracked. Ensure that all tickets are resolved within the agreed-upon Service Level Agreements (SLAs). Follow up on open tickets and provide timely updates on ticket statuses. Onboarding/Offboarding: Assist with the onboarding process for new users and systems, ensuring that they are properly configured for monitoring. Support offboarding activities by ensuring systems or accounts are properly decommissioned and removed from monitoring tools. Collaboration & Communication: Work closely with IT teams, network teams, and other departments to maintain system uptime and resolve performance issues. Provide regular updates to stakeholders regarding the status of incidents and requests. Contribute to continuous improvement of monitoring systems and processes. Skills & Qualifications: Technical Skills: Proficiency in Zabbix, Nagios, and ManageEngine monitoring tools. Basic understanding of IT infrastructure (servers, networking, applications, databases, etc.). Knowledge of monitoring metrics (CPU, memory, disk space, network traffic) and alerts. Familiarity with networking protocols (TCP/IP, HTTP, DNS, etc.). Experience: 3+ years of experience in a monitoring or IT support role is preferred. Experience in managing monitoring tools or observability platforms is a plus. Communication Skills: Strong verbal and written communication skills to notify stakeholders of issues and document incidents. Problem-Solving: Strong analytical skills to diagnose issues based on alerts and system performance. Ability to work in a fast-paced environment and manage multiple priorities effectively. Additional Skills: Familiarity with incident management tools and processes. Experience with scripting or automation tools for monitoring processes is a plus. Preferred Experience: Experience in IT operations, monitoring, or helpdesk support. Familiarity with additional monitoring or observability tools. Exposure to incident response and ITIL processes. Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up

We are looking forward to hire Sprinklr Professionals in the following areas : : We are seeking a highly skilled Sprinklr Technical Analyst responsible for the global Social Media Management platform of client KGaA. The ideal candidate will have extensive expertise in Sprinklr Advertising, Social, and Marketing, and is familiar with Social listening from an administrative/technical perspective, with a primary focus on Ads, followed by Social and Marketing effectively serving as a Social Media IT/Operations/Admin specialist. Key Responsibilities: Act as a platform administrator and technical expert for Sprinklr ads, Social, Marketing, and Social listening modules Lead user onboarding, ensuring seamless access and comprehensive training and enablement for new users Configure and maintain Sprinklr platform to align with business requirements and enhance operational efficiency Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions Manage multiple projects simultaneously, ensuring timely completion and adherence to quality standards Perform initial triage on the issues and provide technical/functional solution to the reported issues/requests. Build and maintain strong stakeholder relationships, serving as a trusted advisor for Sprinklr topics Independently manage critical issues Actively co-ordinate with the Sprinklr team for operational priorities and result-oriented outcomes Ensure compliance with set incident management and change request management processes Work with various internal and external teams to execute platform upgrades, platform data migration and integrations Knowledge on integration of the Sprinklr platform to enterprise platforms/applications (CRM, Marketing, Analytics, DAM, AI, Looker Studio etc.) Actively contribute to the social media strategy of the company Develop procedures and processes for pro-active monitoring of the platform and derive meaningful insights from the platform usage trends and make suggestions for utilization Stay informed about new applications and tools, demonstrating a proactive approach to learning and adaptation. Exhibit strong organizational skills and a team player mentality to foster collaboration. Solve problems effectively and develop solution-oriented strategies for challenges. Writing basic software programs for enabling end user executable macros will be an added advantage Key Skills : Good stakeholder management experience Exceptional time management skills and a results-driven mindset Quick decision-maker with a proactive approach to problem-solving. Experience in programming search queries and conducting own analysis Confident, professional, and courteous communication (verbal and written) with fluency in English Understanding of enterprise software support processes and tools Knowledge of the Microsoft suite (Excel, PowerPoint, Word, Teams) Well-versed with Social Media channels (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.) and their usage as business channels Qualifications: 3+ years of experience in Sprinklr software technology delivery with minimum 5+ years of experience in Social Media landscape(Radian6, TweetDeck, Hootsuite, Sprout Social, etc.), social listening & customer experience Bachelor s degree in Engineering/Master of Business Administration Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

IT Administrator We are seeking an experienced and proactive IT Administrator to join our fast-growing cloud manufacturing startup. As an IT Administrator, you will be responsible for managing our IT infrastructure, ensuring smooth operations, resolving IT issues across the organization, and implementing effective processes for IT management. The ideal candidate should have hands-on experience with Microsoft 365 administration, managing hardware and software, budgeting, and overseeing security protocols. Additionally, you will be tasked with developing and maintaining standard operating procedures (SOPs) and managing an efficient IT department. Responsibilities: - Manage and administer Microsoft 365, including user management, security, and email configurations. - Configure, troubleshoot, and maintain laptops, desktops, and other IT equipment for new and existing employees. - Oversee IT hardware purchases, vendor coordination, and asset management to ensure optimal performance and resource allocation. - Develop and manage the IT budget, ensuring cost-effective solutions for the companys technology needs. - Provide timely support and resolution for IT-related issues, including software installations, network connectivity, and system errors. - Handle security and compliance-related activities, including firewall management, CCTV, access control systems, and spam protection. - Prepare, document, and maintain Standard Operating Procedures (SOPs) for IT processes and workflows. - Implement an approval process to ensure IT decisions align with business objectives and compliance requirements. - Maintain an efficient IT department by streamlining operations, improving response times, and ensuring clear communication. - Coordinate and implement upgrades, patches, and preventative maintenance for IT systems. - Collaborate with other departments to ensure IT processes support overall business operations and improve productivity. - Assist in documenting IT policies, procedures, and system configurations for future reference and audits. - Stay updated on the latest technology trends, ensuring the companys IT infrastructure remains secure and up-to-date. **Requirements:** - 2-3 years of experience as an IT Administrator or in a similar role. - Proficiency in Microsoft 365 administration, including user and email management. - Strong knowledge of configuring, maintaining, and troubleshooting laptops, desktops, and other IT hardware. - Experience in IT hardware procurement, vendor management, and asset tracking. - Familiarity with budgeting for IT infrastructure and resource planning. - Excellent problem-solving skills and the ability to resolve IT issues efficiently. - Understanding of security systems, including firewalls, CCTV, access control, and spam protection. - Experience in preparing and maintaining SOPs and implementing approval processes for IT operations. - Ability to manage an IT department efficiently, ensuring streamlined operations and effective communication. - Knowledge of compliance protocols and experience with IT security management. - Strong communication skills and the ability to coordinate with different teams to address IT needs. - Flexibility to adapt to a fast-paced environment and take initiative in managing IT operations. If youre passionate about creating a well-managed and secure IT environment and have a knack for process improvement, we invite you to be a key part of our growing team! Join us in building a highly efficient and secure IT department.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Senior IT Operations Engineer to join our dynamic team supporting Azure Cloud SRE, Network Operations Center and End User Compute Service Desk functions. The successful candidate will be responsible for leading their shift and providing 2nd line team technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rota to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. This position also has some team lead responsibilities for a small shift of IT Operations engineers. Key Responsibilities : Team Coordination and support Provide day to day team lead support to the shift of engineers on rotation Being point of escalation from both a people perspective and a technical perspective Monitor and manage network environments Lead the team to ensure optimal performance and update of critical network infrastructure Linux and Windows Administration. Provide technical support to end users Lead the team to resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Lead the team to maintain and update network and compute environments Deploying monthly updates to Infrastructure components Collaborate with other functions and teams within IT and the wider business unit Lead the team to troubleshoot and resolve complex technical issues Be the point of technical escalation and guidance Provides technical expertise to enable the automation/configuration of software, other system components and equipment for systems testing. Collaborates with Business and technical teams to develop and agree system integration plans and report on progress. Maintain knowledge documentation Lead the team to document network configurations, procedures and known issues Assist in the implementation of new technologies Lead the team to implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Lead the team to ensure they adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Lead the team to respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Lead the team to monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Azure IaaS, VM setup, configuration Good hands-on experience on Azure networks, NSG, Firewall, Load balancers, app gateways etc., PaaS, with a variety of different Azure PaaS services Writing infrastructure as code (IAC) to build new cloud infrastructure Writing and amending DevOps Pipelines for integration, build and/ or deployment Able to configure Azure alerting and Monitoring setup. Excellent in Automation scripts/runbooks. Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Be the primary major incident manager role on shift, leading the coordination of incidents to efficient resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Team leadership experience, preferential. Strong knowledge of network protocols, hardware, and software to a 2nd line level. Linux and Windows Administration. Good hands-on knowledge on Azure Active Directory, Enterprise application and SCIM registry. Experience of general Active Directory Experience with Microsoft Azure, including setup - managing virtual machines, storage, and networking components to a 2nd line level. Azure networking (NSG/ WAF/ Firewall/ AppGW, load balancers, Traffic manager configuration, etc.) PaaS, with a variety of different Azure PaaS services Experience DR design and configuration. Securing Azure infrastructure services in a corporate and regulated environment Experience with network monitoring tools and troubleshooting techniques to a 2nd line level. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices to a 2nd line level. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management, including the ability to confidently command & control major incident scenarios. Experience, Education, and Certifications Proven 2nd line experience in a similar role within a Network Operations Center or IT Service Desk environment. Team lead experience preference or a willingness to step into a lead role and grow. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rota. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent. Come as you are.

Lead the complete lifecycle of contact centre telephony transition projects Collaborate with stakeholders to assess the current state and architect scalable solutions Design future-state architecture and build robust migration roadmaps Provide expert guidance on the Genesys Cloud Telephony platform Integrate telephony systems with CRMs and enterprise platforms Ensure minimal disruption during migrations through proactive planning Work cross-functionally with IT, operations, and business teams Stay ahead of contact centre tech trends and recommend best practices

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Senior IT Operations Engineer to join our dynamic team supporting Azure Cloud SRE, Network Operations Center and End User Compute Service Desk functions. The successful candidate will be responsible for leading their shift and providing 2nd line team technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rota to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. This position also has some team lead responsibilities for a small shift of IT Operations engineers. Key Responsibilities : Team Coordination and support Provide day to day team lead support to the shift of engineers on rotation Being point of escalation from both a people perspective and a technical perspective Monitor and manage network environments Lead the team to ensure optimal performance and update of critical network infrastructure Linux and Windows Administration. Provide technical support to end users Lead the team to resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Lead the team to maintain and update network and compute environments Deploying monthly updates to Infrastructure components Collaborate with other functions and teams within IT and the wider business unit Lead the team to troubleshoot and resolve complex technical issues Be the point of technical escalation and guidance Provides technical expertise to enable the automation/configuration of software, other system components and equipment for systems testing. Collaborates with Business and technical teams to develop and agree system integration plans and report on progress. Maintain knowledge documentation Lead the team to document network configurations, procedures and known issues Assist in the implementation of new technologies Lead the team to implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Lead the team to ensure they adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Lead the team to respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Lead the team to monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Azure IaaS, VM setup, configuration Good hands-on experience on Azure networks, NSG, Firewall, Load balancers, app gateways etc., PaaS, with a variety of different Azure PaaS services Writing infrastructure as code (IAC) to build new cloud infrastructure Writing and amending DevOps Pipelines for integration, build and/ or deployment Able to configure Azure alerting and Monitoring setup. Excellent in Automation scripts/runbooks. Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Be the primary major incident manager role on shift, leading the coordination of incidents to efficient resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Team leadership experience, preferential. Strong knowledge of network protocols, hardware, and software to a 2nd line level. Linux and Windows Administration. Good hands-on knowledge on Azure Active Directory, Enterprise application and SCIM registry. Experience of general Active Directory Experience with Microsoft Azure, including setup - managing virtual machines, storage, and networking components to a 2nd line level. Azure networking (NSG/ WAF/ Firewall/ AppGW, load balancers, Traffic manager configuration, etc.) PaaS, with a variety of different Azure PaaS services Experience DR design and configuration. Securing Azure infrastructure services in a corporate and regulated environment Experience with network monitoring tools and troubleshooting techniques to a 2nd line level. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices to a 2nd line level. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management, including the ability to confidently command & control major incident scenarios. Experience, Education, and Certifications Proven 2nd line experience in a similar role within a Network Operations Center or IT Service Desk environment. Team lead experience preference or a willingness to step into a lead role and grow. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rota. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool in the first instance. Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy. Job Title: System Engineer Purpose of job: To implement, manage, maintain and monitor Information and Communication Technology (ICT) infrastructure for a range of appropriate, efficient and affordable IT services to enable BCMS staff to have access to meet objectives, business needs, strategy, and to enable target audience to access appropriate information on our products and services Main opportunities/challenges for this role Accountabilities, responsibilities, and main duties: Support ICT infrastructure (IT hardware, software, network and telephony infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management. Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services Provide Local IT support to staff in 24 x 7 environment Responsible for IT inventory management Monitor GTI servers, O365, SharePoint Online, Defender, Video conferencing and Mobile applications services and taking corrective action. Ensure daily backups of all servers including conducting test restores Ensure GTI systems with approved IT updates and software (IT software compliance) Ensure restricted access to server room and physical security of IT equipment s. BCP management from IT support prospective Technical Support and Vendor management Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements. Coordinate with Global IS and process teams for IT operations Ensure timely first & second level of support as per the pre-defined SLA\OLA. Escalate any problems/issues to relevant teams as required and follow up. Vendor Coordination for appropriate and timely IT support in place Raise IT procurement request on demand with adherence to British Council procurement policies Key Relationship Internal- Line Manager & HOD External-Customers, Region & Country finance. Qualifications - Graduate Role specific knowledge and experience Minimum/essential Expert with an IT experience on desktop support and server administration. Networking and providing technical and business application support. Familiar to ITIL- Incident management process Further Information Pay Band - 4 Contract Type - Fixed Term Contract Closing Date (Time) - 17th July 2025 We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

IT Operations and Application Support Develop and maintain IT Configuration Management practices and methodologies Manage server patching for operating systems and middleware, ensuring timely updates through coordination with IT teams Plan, schedule, and execute vulnerability remediation using Qualys Administer configuration and asset management tools, ensuring CMDB data accuracy and integrity Collaborate with Infrastructure teams to gather and support evolving technical requirements Monitor and report unauthorized changes to configuration items Governance, Risk, and Compliance Participate in internal and external audits and address audit findings for assigned applications Ensure compliance with Identity and Access Management and Data Privacy policies using appropriate tools Conduct application risk assessments and maintain documentation related to privacy and security Support operational resiliency planning, including disaster recovery strategies and service impact assessments Serve as Application Technology Coordinator for assigned systems, ensuring ongoing compliance and data quality Stakeholder and Vendor Management Act as a liaison between internal teams and external vendors to maintain high-quality service delivery Coordinate with application owners and configuration item stakeholders to ensure service reliability Assist with vendor risk reviews and track progress on remediation of identified issues This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications: 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Background in SaaS applications Experience with ServiceNow, especially in CMDB, CI management, reporting, and application criticality reviews Proficiency in ITIL processes including Incident, Problem, Change, and Asset Management Strong knowledge of security and data privacy regulations Ability to manage multiple tasks effectively in a fast-paced, global environment Excellent analytical, organizational, and troubleshooting skills Strong interpersonal and communication skills

As a Senior Manager for IT UI/UX in the Shared Services Center, you will be responsible for leading the design and development of innovative user interfaces for our web and mobile applications. You will play a critical role in conceptualizing, designing, and executing the visual and interactive experiences for our users. You will work closely with product managers, developers, and other stakeholders to ensure that our digital interfaces are user-friendly, intuitive, and engaging.

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. This role involves monitoring compliance with employment laws, maintaining accurate records, and supporting general administrative & IT functions to enhance operational efficiency. Key Responsibilities: Compliance & Labor Law Management: 1. Ensure compliance with local, state, and federal labor laws, including wage regulations, working hours, and employee rights. 2.Develop and implement workplace policies in line with labor law requirements. 3.Monitor legislative changes and update company policies accordingly. 4.Conduct internal audits and risk assessments to identify areas of non-compliance. 5.Assist HR in handling employee disputes in compliance with labor laws. 6.Monitor changes in labor regulations and update company policies accordingly. 7.Liaise with legal teams, regulatory bodies, and auditors regarding compliance matters. 8.Ensure compliance with workplace health and safety regulations. 9.Liaise with legal teams, government authorities, and regulatory bodies as needed. Administrative Support: 1.Maintain records, files, and documentation related to compliance, labor law, and general administration. 2.Assist in preparing reports, contracts, and legal documentation. 3.Coordinate in matters related to compliance and labor law. 4.Support office operations, including document control and database management. 5.Maintain accurate documentation and filing systems (physical and digital) for compliance, contracts, administrative records, and correspondence. 6.Ensure secure storage and easy retrieval of official records and confidential documents. 7.Coordinate with legal/compliance teams to ensure proper documentation practices are followed for audits and inspections. 8.Ensure timely renewal of facility-related licenses and compliance with local regulatory requirements. 9.Conduct periodic physical verification and audits of IT assets to ensure accuracy and prevent loss or misuse. 10.Liaise with IT vendors and service providers for procurement, AMC (Annual Maintenance Contracts), and troubleshooting support. 11. Track vendor performance and service quality; ensure adherence to contractual terms and timely issue resolution. 12.Schedule and monitor preventive maintenance, software updates, and support escalations with vendors. 13.Evaluate and recommend vendors based on quality, cost-effectiveness, and responsiveness. Qualifications & Skills: 1. Bachelor s degree in Business Administration, Law, Human Resources, or a related field. 2. Proven experience in compliance, labor law, or administrative roles. 3. Strong knowledge of labor laws, employment regulations, and compliance frameworks. 4.Excellent organizational and record-keeping skills. 5.Proficiency in Microsoft Office and document management systems. 6.Strong communication and problem-solving abilities. 7.High attention to detail and ability to work independently. 8.Open to travel across city offices

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation s K-8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Key Responsibilities: Monitor and track end-to-end IT project milestones and delivery status. Manage support ticket metrics and SLA compliance across IT teams. Develop and maintain dashboards and reports for operational and leadership review. Create and present concise, visually compelling slide decks for IT leadership. Analyze data to detect trends, performance anomalies, and systemic issues. Recommend corrective or preventive actions and monitor resolution progress to closure. Facilitate reviews with stakeholders to prioritize operational initiatives. Act as a liaison between delivery teams, support teams, and leadership for continuous alignment. Required Qualifications & Skills: Bachelor s degree in Computer Science, Information Systems, or related field. 7+ years of experience in IT operations, service delivery, or project tracking roles. Hands-on experience with Jira , ServiceNow , and other ITSM or project management platforms. Strong understanding of ITIL practices; ITSM/ITIL certification preferred . Proven ability to convert raw metrics into actionable insights. Exceptional PowerPoint and presentation skills for executive communication. Detail-oriented mindset with a drive for efficiency and problem-solving.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Maximize credit card application inflow at the E-apply website by successfully implementing Digital , Innovation And Journey Simplification Projects. Role Accountability Project Management Implement changes already identified for E-apply channel (E-KYC, Document Upload, SBI Relationship, Form Rationalization) Liase with IT, Operations, Fraud Control, Risk Management and Compliance to drive changes in the website, WCP and in on-ground processes Monitor changes after go-live to ensure that projected benefits are actualized Look for opportunities to improve throughput from application/soft-approval to accounts by Coordinating with operations Fcu and all relevennt Deparyments Audits Dispatch sheets Recommend changes in processes that can improve output and implementation of the same Measures of Success Timely execution of already identified changes to website. Smooth implementation with minimal negative impact to the process. 3. Quick onboarding of new aggregators Actionable insights generated from analytics Technical Skills / Experience / Certifications Prior exposure to digital marketing Competencies critical to the role Analytical Ability Detail orientation Stakeholder Management Change Management Networking & Collaboration Qualification Graduate / MBA or Relevant Post Graduation Preferred Industry Digital Marketing Agencies / E-commerce / Banking / Financial Services / Telecom

Seeking an experienced IT Head to lead ERP (Business Central/Salesforce), IT infra, cybersecurity & digital transformation at manufacturing units. Must have strong knowledge in cloud, and IT/OT systems. Leadership & project skills essential.

Sr. Manager, Systems and IT Operations Senior manager who will be responsible for effective selection, installation, configuration, operation, and automation of systems hardware, software and related infrastructure. This individual will participate in testing and development to enable continuing innovation within the infrastructure. Manager will work both independently and in a team setting to ensure that system, network hardware, operating systems, applications, and related procedures result in a reliable and secure Responsibilities Design, implement and support Linux &Windows environments. Responsible for uptime, performance, reliability, scalability, security and high availability of SAAS environments in India, Europe and USA Work on 24x7 with different teams to support production and nonproduction infrastructure using tools like Nagios Complete backup management and DR readiness using tools and active monitoring Support databases & DBA team on backups and provisioning Provide support of Apache, IIS, Tomcat, and other web servers. Support deployment, gate change management, and perform root cause analysis for service interruption issues. Document technical requirements and processes. Directly supervises assigned team members. Carries out supervisory responsibilities in accordance with the organizations policies. Responsibilities include training team members; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.

The IT Support Specialist is responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth IT operations for employees. This role involves diagnosing and resolving IT problems, managing IT assets, and supporting users with applications, networks, and security protocols. The IT Support Specialist plays a crucial role in maintaining system performance, providing timely support, and ensuring IT service continuity across the organization. Provide first-line technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain operating systems, applications, Software and peripherals. Monitor and maintain IT systems, including servers, networks, and cloud environments. Ensure regular backups and disaster recovery procedures are followed. Administer user accounts, permissions, and access controls.

About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society s evolving needs. Learn more about our What and our Why and how we can work together . ExxonMobil s affiliates in India ExxonMobil s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. ExxonMobil s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities. The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil s operations around the globe. ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India . What role you will play in our team Responsible for ensuring strong understanding of and adherence to IT Service Management/ITIL processes across EMIT. Work closely with stakeholders to expand the adoption of Incident, Change, Request, and Problem Management and achieve full value from ServiceNow capabilities. End to end planning and stewardship of rolling out new ServiceNow module capabilities. ServiceNow is emerging as a key IT ERP system and will be involved in multiple projects to facilitate GBS and other corporate strategies. What you will do Define, maintain, and communicate IT Service Management (ITSM) policies and guardrails Actively monitor health of ITIL/ITSM processes and define improvement opportunities. Define/translate process requirements to user stories for ServiceNow ITSM system for development/implementation. Develop implementation strategy and design requirements to enable new functionality in ServiceNow. Engagement with key stakeholders to ensure ServiceNow is used effectively to meet their strategic objectives. SME for Incident, Change, Request, and Problem management use of ServiceNow for the corporation Interaction with ServiceNow vendor to understand new functionality, report new issues, or request enhancements. Provide training for ITIL/ITSM processes and related use of ServiceNow ITSM system for global participants. About You Skills and Qualifications B.S, BCA, BBA or any computer application related degrees or relevant 1 to 3 years of equivalent work experience in ITIL or ITSM Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial. Background in IT operations (FI or applications). Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits, risk consequences, and applicability. Strong MOC skills in order to coordinate changes to processes and system usage across EMIT and in some cases business users. UX knowledge and experience beneficial for the process and interface/portal design/update. Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial. Background in IT operations ITIL, Change Management Preferred Qualifications/ Experience Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits, risk consequences, and applicability. UX knowledge and experience beneficial for the process and interface/portal design/update. Your benefits An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company s eligibility guidelines. Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn and Instagram Like us on Facebook Subscribe our channel at YouTube EEO Statement ExxonMobil is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status. Business solicitation and recruiting scams ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil. Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

Position: Support Analyst Location: Hyderabad Experience: 1-2 Years About Us Lera Technologies is a future-focused, AI-led digital transformation company that empowers businesses to innovate and grow in today s fast-paced technology landscape. Our core strength lies in our flagship products like the 9X Data Platform which is a state-of-the-art solution for seamless data ecosystem management. Additionally, FinSight 360 is our advanced GenBI, platform that elevates decision-making through intelligent business insights. We partner with enterprises with an ensemble of services to solve complex challenges around data modernization, integration, governance, and operational efficiency. By fostering a culture of continuous innovation and client-centricity, we deliver scalable, impactful solutions that drive measurable business outcomes. At Lera, we dont just enable transformation. We engineer it! What You Bring Around 1+ year of experience in a support or helpdesk role. Basic understanding of business systems, software applications, or IT operations. Familiarity with ticketing tools such as Jira and general service desk workflows. Strong communication, coordination, and follow-up skills. A collaborative attitude and willingness to learn from technical teams. Nice to Have: Exposure to ITIL practices, Excel reporting, or customer support tools. Desired Skills Understanding of SLA-based ticket management. Basic troubleshooting and user access management. Experience working in cross-functional teams and providing timely customer updates. Ability to contribute to support documentation and knowledge bases. Your Role As a Support Analyst, you will As a Support Analyst, you will serve as the Single Point of Contact (SPOC) for client-raised support tickets. You will ensure timely tracking, communication, and resolution by coordinating across internal technical teams and end-users. Act as the first line of support for client issues. Log, prioritize, and track tickets using tools like Jira. Coordinate with internal teams to drive issue resolution. Keep users informed of status, resolution plans, and workarounds. Ensure closure within SLA timelines; escalate as needed. Maintain and improve support documentation and knowledge articles. Generate weekly/monthly reports on ticket volumes, trends, and SLAs. Participate in team meetings, retrospectives, and improvement efforts. Why Choose LERA I.C.E. Philosophy: Embrace Innovation, Creativity, and Experimentation. Impact: Significantly impact our clients success across various industries. Culture: Thrive in a workplace that values diversity and inclusive excellence. Professional Growth: Benefit from extensive opportunities for career advancement. Join Us Are you ready to be the bridge between users and technologyIf youre passionate about support and customer success, we d love to hear from you. Apply now and become part of Lera s digital journey. LERA: Pioneering solutions, inspiring leaders. Apply today and be a part of shaping the digital future.

Company Overview: GiGa-Ops Global Solutions is a leading provider of innovative IT solutions and services, dedicated to enhancing business efficiency for our clients. Our mission is to deliver exceptional value through technology while fostering a culture of collaboration, integrity, and excellence. We specialize in providing comprehensive digital transformation solutions that empower organizations to thrive in a rapidly changing environment. Join us at GiGa-Ops, where creativity and technology merge to create impactful solutions for our clients. Role Responsibilities: Serve as a subject matter expert (SME) for Nexthink, guiding the team in best practices. Conduct in-depth analysis of user experience metrics and reports using Nexthink. Collaborate with IT teams to implement Nexthink functionalities and features. Provide technical support to internal teams and clients regarding Nexthink issues. Monitor and report on system performance, identifying areas for improvement. Design and execute strategies for enhancing user experience based on data insights. Develop training materials and conduct training sessions for end-users. Create and maintain documentation for processes, procedures, and troubleshooting guides. Work closely with stakeholders to gather user feedback and integrate insights into Nexthink solutions. Assist in project management, ensuring timely and successful delivery of Nexthink projects. Engage with clients to understand their requirements and tailor Nexthink solutions accordingly. Stay updated with the latest Nexthink updates and industry trends. Support the team in troubleshooting and resolving complex technical issues. Lead workshops and brainstorming sessions to innovate Nexthink usage across the organization. Facilitate user acceptance testing (UAT) to validate Nexthink implementations. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience with Nexthink in a similar role. Strong understanding of IT operations and user experience management. Excellent analytical and problem-solving skills. Effective communication and collaboration abilities. Experience with data analysis tools and methodologies. Familiarity with project management principles and practices. Ability to work independently and as part of a team. Detail-oriented with strong organizational skills. Proficient in technical documentation and report writing. Experience in delivering user training and support. Knowledge of industry best practices and trends in user experience management. Ability to adapt to a dynamic work environment and changing priorities. Strong interpersonal skills to foster positive client relationships. Willingness to continuously learn and improve skills related to Nexthink.

Job Summary: We are seeking a highly skilled Nexthink Architect to lead the design, implementation, and optimization of digital employee experience (DEX) monitoring using the Nexthink platform. The ideal candidate will be responsible for architecting scalable, secure, and robust Nexthink solutions to enable visibility, insights, and proactive management of end-user IT environments. Key Responsibilities: Lead the architectural design and end-to-end implementation of Nexthink platform across the enterprise. Define best practices for Nexthink deployment, configuration, and integration with ITSM and monitoring tools. Develop and maintain dashboards, campaigns, remote actions, and investigation queries to improve digital employee experience. Collaborate with IT service desk, endpoint management, and infrastructure teams to drive proactive issue resolution using Nexthink insights. Customize Nexthink content (e.g., metrics, services, remote actions) to meet specific organizational needs. Provide governance and technical guidance on Nexthink upgrades, expansions, and security posture. Work closely with stakeholders to translate business needs into technical requirements within the Nexthink platform. Conduct training sessions and knowledge transfer to internal teams. Ensure compliance with enterprise policies, data privacy, and security standards. Required Skills and Qualifications: Proven experience as a Nexthink Architect or Senior Nexthink Engineer. Deep knowledge of Nexthink architecture, collector deployment, content creation (investigations, campaigns, remote actions). Strong scripting skills (PowerShell, Python) for remote actions and automation. Experience integrating Nexthink with platforms like ServiceNow, SCCM, Intune, Splunk, etc. Understanding of enterprise endpoint architecture (Windows/Mac), IT operations, and monitoring best practices. Knowledge of ITIL processes and service management frameworks. Excellent communication and stakeholder management skills. Nexthink certifications (e.g., Nexthink Professional or Advanced) are a strong plus. Preferred Qualifications: Experience in large-scale deployments (10,000+ endpoints). Prior experience with user experience or digital workplace transformation projects. Familiarity with Agile/Scrum methodologies.