2141 It Operations Jobs - Page 15

MIS & Reporting Oversee the process of MIS & report generation to ensure all reports are generated on time and accurately; Review the reports with other senior team members/ sales channel heads to determine outcomes Provide guidance to the team on preparation of appropriate formats to get desired outcomes for new report requests Prepare presentation and reports for AOP, LRP review etc as needed Incentive & Commissions Detect anomalies on the incentive structures (different structures for different sub-channel) with the team members, ensure full coverage and exact mapping for accurate and timely calculation; Review to ensure no errors Undertake regular audit and provide inputs to the team on ...

We are looking for an IT Operations Lead to join our fast-growing team, located in Hyderabad, India , who is responsible for leading our IT Operations Team and ensuring the installation, operation, support, and security of Envoy Globals physical, cloud (Azure), and electronic data infrastructure. As our IT Operations Lead , you will be required to: Development and lead an IT Operations team Develop and implement strategies for improving team efficiency and effectiveness Manage Active Directory, Azure Active Directory, Office 365 Email, Teams, and SharePoint Manage office infrastructure including Firewalls, switches, routers, VPN, controllers and internet service providers Ensure 24x7 operati...

Roles and Responsibility Strategy and Vision: Develop and execute a strategic roadmap for the CoE aligned with organizational objectives. Focus on innovation, quality enhancement, and scalability. Leadership and Team Management: Lead, mentor, and inspire a multidisciplinary team including software engineers, designers, product managers, and QA professionals. Drive team alignment towards CoE objectives. Best Practices Establishment: Define and implement development best practices, methodologies, andquality standards. Ensure consistency and efficiency in software product development. Collaboration and Stakeholder Engagement: Work closely with internal teams, stakeholders, and external partners...

Solution Design and Implementation: Plan, design, deploy, and configure BMC Helix AIOps components, including monitoring tools (e.g., BMC Helix Operations Management), capacity optimization (e.g., BMC Helix Continuous Optimization), and log analytics. Integrate with existing systems like ServiceNow or Jira for seamless IT operations. AI/ML-Driven Operations: Utilize AI algorithms for advanced anomaly detection, event correlation, causality determination, and root cause isolation to minimize downtime and automate incident resolution. Customer Engagements: Conduct discovery sessions to assess client needs, deliver tailored demonstrations of BMC Helix capabilities (e.g., Agentic AI, intelligent...

Collaborate with stakeholders to understand business needs and translate them into technical requirements. Analyze and document business processes, identifying areas for improvement. Develop and maintain detailed project documentation, including requirements, specifications, and user manuals. Work with IT teams to design, develop, and implement IT solutions that meet business requirements maximizing business value aligned with our competitive performance priorities. Conduct testing and quality assurance to ensure solutions are effective and meet business needs. Provide training and support to end-users on new systems and processes. Execute special projects and provide project management supp...

Microsoft Intune & MECM (SCCM) Manage application packaging using Microsoft Intune & MECM (SCCM), ensuring that applications are deployed effectively and meet user requirements. Configure, deploy, and maintain workstations, domain accounts, and other hardware/software applications to optimize user productivity and satisfaction. Engage directly with end users through various channels (in-person, phone and ticketing) to diagnose and resolve technical issues efficiently. Prioritize the end user experience by providing exceptional support and solutions tailored to user needs, ensuring seamless interaction with IT services. Oversee critical server-related resources, including Active Directory (AD...

Develop and implement operational strategies to support the growth and scalability of both Experts Pro and Kodo. Oversee day-to-day operations, ensuring seamless collaboration between multiple departments and teams. Lead cross-functional teams including HR, Finance, Product, and Technology to achieve organizational goals. Manage budgeting, resource allocation, and financial performance to optimize profitability. Establish and monitor key performance indicators (KPIs) and metrics to measure operational effectiveness. Drive continuous improvement initiatives across all functions. Ensure compliance with regulatory requirements and company policies. Act as a key liaison between senior management...

Work involves planning and analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Prepare As-Is, To Be, Gap analysis, SWOTs, charts, diagrams, and tables that depict the present and proposed systems in terms of costs, benefits derived, and tasks accomplished. Plans and schedules studies and system implementations. Drives and leads initiatives that cross functional agency systems, other IT groups and other state entities that require coordinating, planning, and scheduling during project development and implementation stages. Provides the options in the determination and implementation of architectural solutions. Provides the design and imp...

Automation CI/CD Pipelines: Assist in the design, implementation, and maintenance of automated CI/CD pipelines to streamline and accelerate software delivery. Infrastructure Management: Help manage and optimize cloud-based infrastructure (AWS, Azure, GCP, etc.), ensuring the environments are secure, scalable, and cost-effective. Monitoring Performance Tuning: Set up and manage monitoring tools to ensure application performance, availability, and security. Proactively identify and resolve system issues. Collaboration: Work closely with development, QA, and IT operations teams to ensure smooth deployment and integration processes. Provide support to development teams to ensure their work is pr...

About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools ...

Required Skills & Experience: 3+ years of experience in IT operations or cloud infrastructure support. Strong understanding of MVNE architecture and telecom operations. Hands-on experience with cloud platforms (Azure, AWS, or GCP). Proficiency in monitoring tools (e.g., Prometheus, Grafana, Splunk). Familiarity with containerization (Docker, Kubernetes) and automation (Ansible, Terraform). Experience with incident management and root cause analysis. Excellent troubleshooting and communication skills.

The OpsRamp SME is responsible for providing expert-level support, configuration, and strategic guidance for the OpsRamp IT operations management platform. This role involves deep technical knowledge of OpsRamps capabilities, including monitoring, automation, service mapping, and integrations, to ensure optimal performance and alignment with business goals. Serve as the primary expert on OpsRamp platform capabilities, architecture, and best practices. Design and implement monitoring solutions using OpsRamp for infrastructure, applications, and cloud environments. Configure and manage alerting, dashboards, and automation workflows. Integrate OpsRamp with ITSM tools (e.g., ServiceNow, BMC Reme...

About The Role Capgemini is seeking a Director level executive to Delivery Management Lead and manage the delivery of multiple projects/programs across geographies or business units, ensuring timely, quality, and cost-effective execution. AI-Enabled Program Oversight: Drive the use of AI models, intelligent automation, predictive analytics, and generative AI to enhance delivery speed, quality, and decision-making. Collaborate with AI/ML teams to ensure solution feasibility, deployment readiness, and business impact realization. Client Engagement Serve as the primary point of contact for clients on delivery matters. Build strong client relationships, manage expectations, and ensure customer s...

Responsible for daily IT operations and end-user support at Sewa Tower. Proficient in troubleshooting and maintaining systems across Windows and Mac platforms. Handles hardware/software issues, user access, and basic network connectivity. Escalates complex issues to higher support tiers when necessary.

Troubleshooting/ Installation hardware/software. Using tools like Microsoft 365. Co-ordinate desktop support team. Follow-through with customer. Staff onboarding/offboarding, and IT asset management for assigned offices. WhatsApp: 9072244333. Required Candidate profile Graduate with 4 - 5 years experience in Manage user support, security, printer / copier / plotter support etc. Assist in IT projects and maintain system documentation... Email: arvindhrjobs@gmail.com. Perks and benefits Free Accommodation & Transportation.

The IAM Architect is vital for securing and optimizing the organizations digital assets. The Microsoft Identity & Access Solution Architect leverages expert-level experience and knowledge of Active Directory, Azure Active Directory, and Okta to design, implement, and manage IAM solutions. Close collaboration with cross-functional teams is essential to understanding business requirements, evaluating existing systems, and improving identity and access controls. Proficiency in IAM technologies and best practices is crucial for safeguarding data and ensuring compliance with regulations. The successful candidate will work as part of a global solutions team to DESIGN, Build Effort Estimation & DEP...

Title : Major Incident Management Process Lead Work Level: 2C Reports to: John Hudson Location: India PURPOSE OF THE ROLE To co-ordinate and lead the response to major IT & Cyber incidents - those that cause significant disruption to services, impact large numbers of users, or pose serious risks to business continuity. Governs a process to restore normal service operation as quickly as possible while minimising the impact on the business. WHAT WILL YOUR MAIN RESPONSIBILITIES BE Process Ownership & Governance Govern a joint operations Major Incident Management (MIM) process, between Tech & Cyber ensuring it aligns with ITIL/Cyber best practices and organisational needs. Providing a 365 24/7 s...

BMC is looking for a Lead System Administrator to join our amazing team! In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Develop, configure, and maintain ITSM workflows, modules, and integrations. Implement automation and AI/ML-driven solutions (chatbots, predictive service management, workflow optimization) to improve service outcomes. Partner with stakeholders to gather requir...

Role Overview: As a subject matter expert (SME) for Dynatrace at Capgemini, your main responsibility will be to lead the deployment, configuration, and management of the APM platform. You will design and implement monitoring strategies to enhance application performance, availability, and reliability. Additionally, troubleshooting and resolving performance issues using Dynatrace and other monitoring tools will be a key part of your role. You will also be tasked with defining best practices, governance policies, and standards for Dynatrace implementation across the organization. Key Responsibilities: - Act as the subject matter expert (SME) for Dynatrace, leading the deployment, configuration...

As the Head of Information Technology at our Financial Services company in Thrissur, Kerala, you will play a crucial role in leading the technology function and driving digital transformation. Your strong foundation in software development, testing, and project execution, along with expertise in vendor management and IT governance, will be key in enhancing system performance and ensuring a secure IT infrastructure. **Key Responsibilities:** - **Technology Leadership** - Lead the design, development, deployment, and support of enterprise applications (web, mobile, and backend). - Stay updated with modern technology stacks and guide the adoption of appropriate tools and frameworks. - Ensure ro...

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We are seeking an experienced IT Support Engineer with a strong focus on Microsoft Dynamics 365 (D365) and Access Rights Management to join our global IT team based in Noida Key Missions Key Responsibilities Provide day-to-day technical support for D365 applications Ensure proper user access rights, security roles, and permissions management Troubleshoot system, application, and access-related issues Collaborate with global IT and business teams to ensure compliance, security, and operational excellence Serve as the primary support contact for D365-related incidents, service requests, and technical escalations Manage user provisioning, role assignments, and access rights to maintain complian...

Manage cloud infrastructure and deployment pipelines Monitor application performance and system health Implement DevOps practices and automation Ensure security compliance and best practices Support development teams with infrastructure needs Technical Skills Required: Cloud platform expertise (AWS/Azure/GCP) Containerization technologies (Docker, Kubernetes) CI/CD pipeline setup and management Infrastructure as Code (Terraform, CloudFormation) Monitoring and logging tools System administration and troubleshooting Standard Requirements: Soft Skills Strong communication and collaboration skills Problem-solving and analytical thinking Ability to work in agile development environments Adaptabil...

STARTEK is looking for Executive - IT Operations to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing ex...

Lead the India-based mainframe team responsible for monitoring, supporting, and enhancing applications running on two North American mainframes. Oversee the reliable execution of nightly batch runs and proactively address issues impacting system availability or performance. Collaborate with North American application and operations teams to ensure 24x7 coverage, smooth handoffs, and timely incident resolution. Monitor system health metrics, ensuring issues are escalated and resolved quickly to minimize downtime. Encourage a culture of accountability, knowledge sharing, and continuous improvement within the India team. Drive operational excellence through process automation, workflow optimiza...