979 It Operations Jobs - Page 14

Job Description for Senior Technical Lead (SolarWinds and Windows Domain Knowledge in Manufacturing) Job Description: Serve as a subject matter expert (SME) in SolarWinds and Windows domain knowledge, with a focus on manufacturing industry applications. Lead and coordinate the technical team in designing, implementing, and maintaining complex IT infrastructure solutions. Analyze and troubleshoot issues related to SolarWinds and Windows-based systems, ensuring optimal performance and reliability. Develop and implement best practices, policies, and procedures to enhance the efficiency and security of the IT infrastructure. Provide technical guidance and mentorship to junior team members, fostering their professional development. Collaborate with cross-functional teams, including business stakeholders, to align IT solutions with organizational goals. Stay up-to-date with the latest trends, technologies, and industry best practices in the SolarWinds and Windows domains. Key Responsibilities: Serve as the SolarWinds SME, providing expert-level support and guidance to the team. Manage and maintain the SolarWinds monitoring and reporting infrastructure. Develop and implement advanced SolarWinds monitoring and alerting strategies. Optimize the performance and scalability of the Windows-based infrastructure. Ensure the security and compliance of the IT systems, including Windows and SolarWinds components. Collaborate with cross-functional teams to identify and resolve complex technical issues. Lead the implementation of IT projects and initiatives, ensuring timely delivery and quality. Provide technical training and knowledge-sharing sessions to the team. Qualifications: 5-9 years of experience in IT operations, with a strong focus on SolarWinds and Windows domain knowledge. In-depth understanding of SolarWinds products and their integration with Windows-based systems. Proficient in Windows Server administration, including Active Directory, Group Policy, and system management. Proven experience in leading and managing technical teams, with excellent communication and problem-solving skills. Familiarity with manufacturing industry workflows and IT requirements is preferred. Certifications in SolarWinds, Windows Server, and related technologies are a plus. Location: Chennai, India Employment Type: Full-time Shift Time: 2:00 PM IST to 11:00 PM IST About Trianz Trianz is a leading-edge technology platforms and services company that accelerates digital transformations in data & analytics, digital experiences, cloud infrastructure, and security. The companys IP Led Transformationsvision, strategy, and business models are based on insights from a recent global study spanning 20+ industries and 5000+ companies worldwide. Trianz believes that companies around the world face three challenges in their digital transformation journeys - shrinking time to transformdue to competition & AI, lack of digital-ready talent, and uncertain economic conditions. To help clients leapfrog over these challenges, Trianz has built IP and platforms that have transformed the adoption of the cloud, data, analytics & insights AI. Trianz platforms are changing the way companies approach various transformation disciplines: Concierto: A fully automated platform to Migrate, Manage, and Maximize the multi & hybrid cloud. A zero code and SaaS platform, Concierto allows teams to migrate to AWS, Azure, and GCP and manage them efficiently from a single pane of glass. Visit Learn more about Concierto Avrio Avrio is an enterprise AI-powered data platform that empowers companies to leverage their data and drive intelligent decision-making at scale.Avrio generates real-time analytics, insights, opportunities, risks, and recommendations from all your data through intuitive conversations. Avrio is purpose-built to accelerate digital transformation by streamlining complex processes, reducing costs, and speeding up delivery of insights. Pulse: Recognizing that workforces will be distributed, mobile, and fluid, Trianz has built a future of workdigital workplace platform called Pulse. Visit Learn more about Pulse Equal Employment Opportunity Trianz is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veterans (except in those special circumstances permitted or mandated by law). Trianz Privacy Notice Trianz respects your privacy and wants to ensure we comply with the applicable Data Privacy Regulations as per local regulators laws. Please review our privacy policy at Learn more

IT Support Manager (ISM) - Bengaluru - (Immediate joiners to less than 30 days notice period preferred). a) Diploma B.E or equivalent in Electronics & Communication / Computer Science b) Minimum of 5 years of experience in Government / IT Industry on Infrastructure projects/works. c) Minimum of 3 years of experience in handling IT Support Operations. d) Should have proven experience in handling the team that does Incident ticketing, tracking and closing the tickets. e) Must have handled team size of at least 5 Helpdesk / IT Support operators. f) Proficient in English and Kannada; speaking, writing and reading g) Should have good communication and writing skills h) Should have excellent public relation skills ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

Key Result Areas Supporting Actions Email Desk Management & Complaints Desk Ensure timely, accurate, and empathetic responses to all customer email queries. Implement automation and template libraries for faster resolution. Regularly audit email quality and coach the team on tone, accuracy, and compliance. Lead a team dedicated to handling escalations and grievances across all channels. Maintain complaint logs and ensure all complaints are closed within TAT. Identify systemic issues and drive service recovery initiatives. Social Media (ORM Online Reputation Management) Monitor, moderate, and respond to customer interactions on platforms like Twitter, Facebook, LinkedIn, Instagram, and review sites. Escalate critical or viral issues to senior leadership with suggested responses. Coordinate with PR and legal teams on sensitive matters. VOC / CSAT Program Management Design and manage end-to-end VOC programs using surveys, interviews, and analytics. Drive continuous improvement based on CSAT/NPS and customer verbatim feedback. Develop and present actionable insights in monthly VOC dashboards Branch Servicing Oversight Provide training and guidance to branch teams for consistent CX. Work closely with regional managers to implement process improvements. Conduct regular audits of service delivery at branches and customer touchpoints. Additional Responsibilities Team Leadership & Performance Management Cross-functional Collaboration Reporting & Insights Process Improvement & Automation Risk & Compliance Hire, mentor, and develop the customer service team. Set KPIs, review performance, and drive a culture of a.ccountability and recognition. Facilitate training on new tools, service standards, and customer empathy. Liaise with Product, IT, Operations, Marketing, and Legal to resolve customer-impacting issues. Represent the customer s voice in internal meetings and product roadmap discussions. Drive alignment across departments on service standards and expectations. Generate regular dashboards and reports for leadership on SLA adherence, trends, complaints, CSAT/NPS, and ORM performance. Provide data-backed recommendations to reduce churn and increase customer lifetime value. Identify bottlenecks in service processes and implement improvements using digital / automation techniques. Work with tech teams to deploy self-service solutions. Ensure all customer service practices comply with regulatory requirements and company policies. Keep records and audit trails for all customer interactions and escalations.

Minimum qualifications: Bachelor's degree in computer science, a related technical field, or equivalent practical experience. 1 year of experience in IT operations, troubleshooting Linux, technical support, customer engagement and networking. Preferred qualifications: Experience with Google Cloud Platform (GCP). Experience with high-performance computing (HPC) tools and infrastructure. Understanding of customer workflows, pain points, and the design and implementation of technical solutions. About the job Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world. Responsibilities Provide remote and technical support to engineers, including root cause analysis of IT issues on multiple technologies and platforms, directly contribute to their productivity and operational efficiency. Collaborate and partner with internal peers, external vendors, and other technical support teams to coordinate and expedite troubleshooting, process improvements, and the timely resolution of technical incidents and problems. Develop, implement, and maintain scripts, tools, processes, and automated solutions to prevent technical issues, enhance user productivity, and streamline recurring tasks as part of service improvements. Own and manage IT projects focused on technical solutions and improvements, ensuring design, planning, and delivery. Analyze data to demonstrate the business impact and value of delivered technical projects and solutions.

Minimum qualifications: Bachelor s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting. Preferred qualifications: MBA or Master s degree in a Management, Technical, or Engineering field. Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions. Experience translating business requirements into technological solutions. Experience in application or workload migration to public cloud providers. Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. Excellent written and verbal communication, presentation, problem-solving, and client management skills. About the job Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology. Responsibilities Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies. Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum. Develop relationships with stakeholders to understand customer s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs. Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution. Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Job Description Principal Responsibilities: One of the primary responsibilities are IOC sweeps/ blocks/ investigations of hits. Assist with automating this task. End goal is for IR to receive high fidelity true positive hits and for the person in this role to assess trends of IOC hits and feed intel to the threat hunt workstream to prioritize hunts on those threat actors. While working towards IOC sweep automation, escalates to hunters when hits determined to be true positive and remediation actions are required or if advanced analysis is required. Daily CISO report (CTI Input) This report is sent out daily to our CISO and other Sr. Leadership/ workstreams regarding daily CTI news and its relevance to KPMG. The person in this role will be responsible for this daily. Assist U. S. CTI workstream SME with alerts/ investigations from CTI tools. Prefer experience with CTI tools such as ZeroFox (Brand abuse/ leaked credentials investigations), Flashpoint (Deep dark web investigations), Domain Tools (domain/ web investigations) and experience with a Threat Intelligence Platform (TIP) such as Threat Q. Assist with the assessment of Top 10 threat actors/ malware for the firm to prioritize on assessments/ hunts. Research and develop risk mitigating approaches and drive response and remediation Document processes and procedures in the form of playbooks and reference guides. Stay abreast of the latest information security controls, practices, techniques and capabilities in the marketplace. Lead internal skills development activities for information security personnel on the topic of cyber threat intelligence, by providing mentoring and by conducting knowledge sharing sessions Provide input to business cases and presentations to senior IT leadership of proposed security products and studies. Produce operating metrics and key performance indicators. Knowledge of all phases of incident response life cycle: analysis, containment, eradication, remediation, recovery Evaluate external threat intelligence sources related to zero-day attacks, exploit kits and malware to determine organizational risk. Qualifications: Knowledge/ experience in automating tasks (creating logic apps, powershell/ python scripts to automate workflows/ tasks). This is highly desirable skillset. Experience in security monitoring, security operations, and incident response activities; preferably within a professional services firm or similar environment Strong knowledge of incident response and crisis management; Ability to identify both tactical and strategic solutions Knowledge/ background with snort rules (reading and/or writing them). Knowledge of Microsoft KQL (writing queries/ creating workbooks are highly desirable). Experience with IT process definition and / or improvement Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority. Must be able to prioritize, delegate to support an environment driven by customer service and teamwork. Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously. Ability to participate in resource planning processes based on defined organizational plans. Experience defining security monitoring rules, monitoring events, assessing risk, responding to incidents and providing security oversight related to the security features of IT tools supported by the IT operations teams Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority. Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and team work. Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously. Ability to participate in resource planning processes based on defined organizational plans. Experience developing/ utilizing SIEM queries for investigating IOCs within the network. Experience conducting analysis based on Deep Dark Web intelligence.

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you will do? Architect and design scalable, secure, and high-performance backup solutions that align with business needs and technical requirements. Evaluate and select appropriate cloud storage services (e.g., AWS S3, Google Cloud Storage, Azure Blob Storage) based on cost, performance, and scalability. Develop and implement robust cloud backup strategies to protect critical data and ensure business continuity. Define backup and disaster recovery strategies, including backup frequency, retention policies, and failover solutions. Implement cloud-based backup solutions (e.g., AWS Backup, Azure Backup) and ensure seamless integration with existing infrastructure. Implement encryption, access controls, and other security measures to protect data in transit and at rest. Regularly assess security risks and perform vulnerability assessments to ensure cloud storage and backup systems remain secure. Continuously monitor cloud storage and backup performance, troubleshooting and resolving issues as needed to maintain optimal performance and uptime. Analyze storage and backup data to identify inefficiencies and recommend optimizations for cost reduction and performance improvement. Work closely with the DevOps, IT operations, and cybersecurity teams to define and implement cloud storage and backup best practices. Document architecture designs, backup processes, and disaster recovery procedures for internal reference and audit purposes. Provide guidance and training to internal teams on cloud storage and backup policies What you will bring? Experience- 10-15yrs Experience in any one of the enterprise backups solutions like Dell EMC, Commvault, Veritas, Cohesity, etc. Deep understanding about the Database backup concepts and experiecne in HANA is added advantage. Deep knowledge in Cloud Storages and network Demonstrate advanced expertise in cloud storages in the publcloud uch as AWS, Azure, GCP and expert in any one of them. Advanced technical background of Linux based server operating systems (Redhat or SUSE ) Ability to create good documentation for junior colleagues to implement technical plans as per customer requirements. Fluency in English language and the ability to work in global, multi-cultural teams is a key requirement. Ability to continuously acquire new knowledge in an independent and proactive way. Good analytical and solution-oriented thinking Very good communication and networking skills Strong customer service focus Meet your team SAP ECS is the organization that manages the Private Managed Cloud Business, first and foremost supporting customers business transformation with the RISE with SAP offering. We support 4000+ customers and continue to expand massively. Our team is developing a product for backup solution which is used to protect the systems running in public clouds using different technologies. We closely collaborate and jointly help our colleagues in presales, technical teams as well as in delivery. This is a great spotlight place to work with a lot of recognition and attention from various sides #SAPECSCareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 421778 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 421778 Posted Date: Jun 10, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. This role involves monitoring compliance with employment laws, maintaining accurate records, and supporting general administrative & IT functions to enhance operational efficiency. Key Responsibilities: Compliance & Labor Law Management: 1. Ensure compliance with local, state, and federal labor laws, including wage regulations, working hours, and employee rights. 2.Develop and implement workplace policies in line with labor law requirements. 3.Monitor legislative changes and update company policies accordingly. 4.Conduct internal audits and risk assessments to identify areas of non-compliance. 5.Assist HR in handling employee disputes in compliance with labor laws. 6.Monitor changes in labor regulations and update company policies accordingly. 7.Liaise with legal teams, regulatory bodies, and auditors regarding compliance matters. 8.Ensure compliance with workplace health and safety regulations. 9.Liaise with legal teams, government authorities, and regulatory bodies as needed. Administrative Support: 1.Maintain records, files, and documentation related to compliance, labor law, and general administration. 2.Assist in preparing reports, contracts, and legal documentation. 3.Coordinate in matters related to compliance and labor law. 4.Support office operations, including document control and database management. 5.Maintain accurate documentation and filing systems (physical and digital) for compliance, contracts, administrative records, and correspondence. 6.Ensure secure storage and easy retrieval of official records and confidential documents. 7.Coordinate with legal/compliance teams to ensure proper documentation practices are followed for audits and inspections. 8.Ensure timely renewal of facility-related licenses and compliance with local regulatory requirements. 9.Conduct periodic physical verification and audits of IT assets to ensure accuracy and prevent loss or misuse. 10.Liaise with IT vendors and service providers for procurement, AMC (Annual Maintenance Contracts), and troubleshooting support. 11. Track vendor performance and service quality; ensure adherence to contractual terms and timely issue resolution. 12.Schedule and monitor preventive maintenance, software updates, and support escalations with vendors. 13.Evaluate and recommend vendors based on quality, cost-effectiveness, and responsiveness. Qualifications & Skills: 1. Bachelor s degree in Business Administration, Law, Human Resources, or a related field. 2. Proven experience in compliance, labor law, or administrative roles. 3. Strong knowledge of labor laws, employment regulations, and compliance frameworks. 4.Excellent organizational and record-keeping skills. 5.Proficiency in Microsoft Office and document management systems. 6.Strong communication and problem-solving abilities. 7.High attention to detail and ability to work independently. 8.Open to travel across city offices

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Cloud Architect" , "Is_Locked":false , "City":"Kochi" , "Industry":"AI" , "Job_Description":" Job Brief We are seeking a highly skilled and experienced Manager of IT Infrastructure to lead our IT operations and ensure the smooth functioning of our technological systems. This position is responsible for overseeing and managing RoshAi\u2019s IT systems and IT operational activities. The ideal candidate will have expertise in cloud infrastructure management, strategic planning, Budgeting, project management, security, and vendor management. Key Responsibilities Azure Cloud Infrastructure Management: Monitor Azure services and resources to ensure optimal performance and scalability. Implement best practices for Azure resource management, including cost optimization. Strategic Planning: Work with senior management to develop and implement IT strategies and plans that align with the organizations business objectives. Budgeting and Resource Allocation: Responsible for budgeting IT expenditures, allocating resources, and ensuring that technology investments provide value to the organization. Project Management: Coordinate with the team for IT projects, ensuring they are completed on time and within budget. This includes tasks like software development, hardware upgrades, and system implementations. Security and Compliance: Responsible for maintaining the security of the organizations IT systems and data. This includes implementing security policies, and disaster recovery plans. Vendor Management: Work with external technology vendors and service providers, negotiate contracts, and manage relationships with third-party IT suppliers. Network and Infrastructure Management: Oversee the daily operations of the IT department to ensure the functionality, availability, and security of RoshAi\u2019s IT systems, data, backups, and communications; troubleshoot and remediate issues that arise. Look after the maintenance and optimization of the organizations IT infrastructure, including servers, data centers, and network systems. User Support: Ensure that end-users have access to the necessary tools and support to carry out their tasks. This involves managing a helpdesk or support team and following escalation matrix as per SLA. IT Policies and Procedures: Develop and enforce IT policies and procedures to ensure that employees use technology resources responsibly and securely. Risk Assessment: Lead regular risk assessments to identify vulnerabilities, recommend mitigation strategies, and establish appropriate risk management policies. Policy Management: Develop, maintain, and enforce information security policies, standards, and guidelines. Security Awareness: Implement and oversee an organization-wide security awareness program to foster a security-conscious culture. Incident Response: Develop and manage the organizations incident response plan, leading investigations and post-mortem reviews of security breaches and incidents. Access Management: Oversee identity and access management, ensuring appropriate controls for user access to systems and data. Compliance: Ensure compliance with regulatory requirements and industry standards. Monitoring and Reporting: Implement continuous monitoring systems to detect security anomalies and produce regular security reports for

Join our Team About this opportunity: With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact. We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. What you will do: Front-end design and development based on JavaScript, NodeJS and TypeScript; such as Angular, React, Vue. Design, Develop and consume REST APIs efficiently using Java and Spring boot. Implement robust Object-Oriented Programming (OOP) principles. Leverage multithreading for concurrent programming tasks to optimize application performance. Integrate and work with Kafka Message Bus using the confluent-kafka Python library. Write and maintain high-quality unit tests using JUNIT for thorough test coverage. Build and containerize applications using Docker; and deploy them to Kubernetes clusters with Helm. Collaborate using version control systems like GitLab and contribute to CI/CD pipelines (knowledge of GitLab CI is a plus). The skills you bring: Minimum years of relevant Experience: 15 to 20 Deep knowledge of microservices architecture and REST API design using Java and Spring boot. Proficiency with containerization and orchestration tools (Docker, Kubernetes, Helm). Exposure to Front-end development frameworks based on JavaScript, NodeJS and TypeScript; such as Angular, React, Vue. Familiarity with software development lifecycle tools and processes, especially in Agile environments. Experience in product development Familiarity with *nix based operating systems. Experience with GitLab CI pipelines. Experience in working with Apache Kafka or Confluent Kafka for message bus integration. Contributions to open-source projects. Exposure to Python and C++ Experience with cloud native architecture and development Location - Bangalore/Noida What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Solution Architect

Number of Openings* 1 ECMS Request no in sourcing stage * 480476 Duration of contract* 3 months Total Yrs. of Experience* 10+ years Relevant Yrs. of experience* 8+ years Detailed JD *(Roles and Responsibilities) will work with our Finance and Commercial Operations leadership teams, and other business units, leading global process, and technology solutions for the order to cash business process. Specifically, we are looking for an individual that will have expertise in SAP order to cash and who will partner with our business teams and IT Operations to lead the support and implementation of applications that drive these business functions at Waters Corporation using best practices Mandatory skills* KEY ACCOUNTABLITIES Participate in designing robust and scalable O2C solutions. Have a deep and advanced knowledge of SAP O2C functions. Have a good design practice, recommend, and evaluate strategies for how to leverage SAP 02C to meet business needs. Participate to global order to cash projects including design phase, implementation, unit testing & UAT preparation / documentation. Work closely with adjacent functions/peers to ensure end to end (E2E) solutions are provided for Waters business processes. Contribute as a team member on multiple 02C initiatives including backlog refinement, design, testing, and documentation to drive continuous improvement. Work closely with IT operations to identify, communicate, and participate in ongoing solutions to existing and future business needs. Monitoring of the daily support for all areas of the systems supporting the order to cash process, including set up and support of structures, authorizations, and an understanding of configuration. Applies deep and advanced knowledge to implement industry best practice. S4 knowledge and experience. Did lead OTC implementation. Technico-funtional knowledge on Finance / Inter-Co / Transfer Price / Flow end-to-end SAP Billing and Revenue Innovation Management for Waters SaaS is a plus Communication skills -> Will be the Lead for the Offshore team Desired skills* 7+ years related experience required. Related BSA experience with SAP modules (specifically sales & distribution, pricing) strongly preferred. Excellent problem-solving ability and diligence Effective communication and collaboration skills Strong analytical skills Strong knowledge and working experience of SAP order to cash. Strong ability in MS Office applications such as MS Excel Demonstrated ability to maintain confidentiality and exercise discretion. CRM and CPQ knowledge preferred. ABAP knowledge preferred. BI and SAP Business Objects experience preferred. As per the "cash side of the O2C, financial knowledge is preferred. Domain* Any business domain Approx. vendor billing rate excluding service tax* (Currency should be in relevance to the candidate work location) 13000 INR per day Delivery Anchor for . Bangalore Infosys SEZ or STP) Infosys Bangalore / Hyderabad/Chennai (Flexible) Remote work allowed BG Check ( Before OR After onboarding) Any client prerequisite BGV Agency* After onboarding. No client prerequisites. Any agency is OK for BGV. No drug test. Is there any working in shifts from standard Daylight (to avoid confusions post onboarding)* 24/7 rotational shifts

Your Opportunity New Relic is searching for a Manager to join our growing IT Support team. This role will report to the Senior Manager of IT Support and serve as a Manager to our growing team of highly skilled support team members. The ideal candidate will possess exceptional leadership abilities, a high level of technical expertise, and excellent English communication skills. You will be responsible for troubleshooting complex technical issues, mentoring team members, and implementing IT solutions that enhance efficiency and performance. Ideal candidates have proven experience managing in-office technical teams comprised of system administrators and tier 2/3 IT desktop and A/V support. Collaborating with the rest of IT leadership and our stakeholders, you ll help design and be responsible for implementing our next generation of tooling and endpoint user experience. Responsibilities In this role, you will lead a team of IT Support Technicians passionate about IT and operational excellence. This is a mainly office based role, which means you will work out of our Hyderabad office a minimum of three days per week (Tue/Wed/Thurs). You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following: Provide an IT leadership presence in office to IT Support staff and related escalations Partner with IT Leadership on OKRs and achieving team objectives Provide event & meeting support via Zoom Install, configure, and troubleshoot software packages, including operating systems desktop software, and custom applications Ensure accurate inventory of hardware assets Maintain a high level of service and support using JSM ticketing system Collaborate with external partners like Security and Facilities Participate in a global emergency on-call rotation Your Qualifications 3+ years as a people manager or lead of a technical team 5+ years as an individual contributor on an IT operations or engineering team Deep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack, JSM) Familiarity with generative copilot platforms (Moveworks) Network knowledge and troubleshooting Familiarity with JAMF Pro and CrashPlan Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.) Demonstrate empathy and a desire to provide a first-class end-user experience Exhibit passion and motivation for new technology and learning Demonstrate ability to work both independently and as a member of a team Desired Qualifications Apple Certified Macintosh Technician (ACMT) certification Apple Certified Support Professional (ACSP) certification Google Workspace certification ITIL Certificate Google IT Support Professional certification Comfortable using a command line Familiarity with a scripting or coding language (Python, Bash, Javascript, Java) Were looking for bold and passionate people to be a part of our mission to create more perfect software. Wed love to have you apply, even if you dont feel you meet every single requirement. Whats most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. . We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance . Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https: / / newrelic.com / termsandconditions / applicant-privacy-policy

Role: IT Security Specialist Location: Bangalore, India Job type: Full time, permanent Working arrangement: Hybrid Why QS? At QS, we believe that work should empower you. That s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do - we collaborate, respect and support each other. It s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you ll be responsible for implementing real change in the international higher education landscape. You ll take on meaningful challenges that see a positive impact across the business and the wider sector. We re confident you ll feel right at home here. QS was named as one of Newsweek s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation - putting us among the top 28% of workplaces globally - it s official: QS is a place where everyone can thrive. As an IT Support Specialist, this is what you ll be doing: We are seeking a skilled and experienced IT Security Specialist to join our Corporate IT team, based in Bangalore. This hybrid role combines on-the-ground IT support for our local office with global responsibility for cybersecurity oversight, helping to secure our infrastructure, SaaS platforms, endpoints, and networks from modern cyber threats. You will play a critical role in safeguarding our digital environment, ensuring compliance with security standards, supporting endpoint management, and delivering hands-on IT assistance to team members. You ll work closely with the wider Corporate IT team, Data Security and Compliance, and cross-functional partners to ensure the confidentiality, integrity, and availability of systems, while also contributing to key infrastructure projects. Role responsibilities: Local IT Support and Technical Operations Deliver responsive, effective day-to-day technical support for employees in the Bangalore office. Provide support across hardware, software, SaaS platforms, and user account administration. Act as the primary IT liaison for office infrastructure upgrades, re-fits, and relocations, including cabling, AV, and hardware setup both locally and globally. Lead secure onboarding and offboarding of users, ensuring access control policies are enforced. Cybersecurity Leadership and Risk Management Defend the organisation s systems, SaaS applications, networks, and endpoints against cyber threats. Administer and maintain security tooling including Endpoint Detection and Response (EDR) platforms, firewalls, patch management systems, and other network security appliances. Implement and enforce network security policies, endpoint protection, identity and access controls, and data loss prevention measures. Monitor, assess, and respond to cybersecurity incidents in coordination with global IT and Compliance teams. Stay informed on emerging security threats, vulnerabilities, and regulatory changes; recommend and implement updates accordingly. Compliance, Governance & Asset Management Support compliance with IT security frameworks and internal policy, including participation in regular audits, security assessments, and vulnerability scans. Share regular monthly reporting on vulnerability management to senior stakeholders. Collaborate with the Data Security and Compliance team to fulfill ISO 27001 and other security standards where applicable. Manage IT asset lifecycle: maintain a Configuration Management Database (CMDB) and asset register covering provisioning, sustainability, and secure disposal. Ensure all endpoints and devices remain compliant with corporate patch management policies and procedures. Promote sustainable IT operations, including responsible asset lifecycle management, minimising unnecessary data storage, and encouraging green technology practices wherever possible. Collaboration, Projects and Continuous Improvement Partner with the broader Corporate IT, Security, and Operations teams on cross-functional projects and process improvements. Provide expert cybersecurity guidance to internal stakeholders and end-users, helping foster a culture of security awareness. Champion data security principles across the organisation, proactively educating team members on secure practices and helping to embed a culture of compliance and risk awareness. Lead or contribute to IT projects related to systems implementation, upgrades, or process automation within IT Support. Act as a key interface between end-users and the wider Corporate IT team, escalating or resolving issues with vendors as required. Any other duties that fall within the scope and purpose of the role. Key skills and experience: Strong knowledge of modern cybersecurity principles, tools, and techniques. Experience securing cloud-based and SaaS applications (e.g., Microsoft 365, Atlassian tools, Helpdesk management). Hands-on experience in IT Security engineering or a related field. Familiarity with endpoint protection, patch management tools, and vulnerability management solutions. Solid understanding of network security (e.g., firewalls, VPNs, Wi-Fi, network segmentation). Experience with incident response and managing cybersecurity incidents effectively. Strong problem-solving skills and the ability to work independently. Ability to explain complex information to non-technical users. Excellent communication and documentation skills. Preferred Qualifications: A degree in Computer Science, Information Systems, or a related field is often required. Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: O365 Fundamentals, CCNA, CISA are beneficial. Experience with MDM (Mobile Device Management) and EDR (Endpoint Detection and Response) tools, Asset Management, IT Helpdesk tools like Service Desk. Familiarity with compliance frameworks (e.g., ISO 27001, ISO 27701, GDPR). So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We re behind the world s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave - increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning - with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

HEAL Software, Inc. is the provider of game-changing innovation HEAL, the first preventive healing software for IT operations that fixes problems before they happen. Contrary to APM and monitoring tools that send alerts or find the problem sources when an incident occurs, HEAL can recognize signals that are leading indicators of future incidents and eliminate factors that can create problems. HEAL Software, Inc. customers who are using HEAL have achieved, on average, a 60% reduction in false-positive alerts and a 75% decrease in incidents. HEAL Software, Inc. has headquarters in Santa Clara, California in the US and is backed by Avataar Ventures. Position Summary: The Sales Accounts Manager plays a pivotal role in driving growth by bringing energy, passion, and strategic initiative to elevate HEAL Software s presence across enterprise accounts. This role is responsible for creating and expanding awareness of our value proposition at the right organizational levels to ensure we are considered, selected, and ultimately close new revenue opportunities. Key responsibilities include identifying and developing new business opportunities, managing a robust sales pipeline, executing go-to-market strategies, and driving customer expansion through successful closures. The ideal candidate will be quota-driven and strategically focused, with a strong ability to engage stakeholders at all levels within target accounts Success in this role requires close collaboration with Systems Engineers, Product Development, Product Delivery teams, and HEAL Software Partners to consistently exceed sales objectives and strengthen our market position. The successful candidate will demonstrate a history of sales excellence through impressive strategic account acquisition and development, pipeline growth, ruthless qualification, innovation and consistent hard work. Experience selling software into the enterprise market is required. Define and execute sales plans for the assigned targeted accounts to meet and exceed quota through prospecting, qualifying, managing and closing sales opportunities Develop, manage and close sales pipeline to move a large number of strategic transactions through the sales process Identify and close new opportunities for growth working within targeted mix of Financial Services and other industry verticals Present HEAL Software solutions within complex enterprise IT operations environments Co-sell and strategize with partners, distributors and VAR s to enable rapid growth Provide HEAL Software management with feedback about the local market opportunity and identification of new business opportunities and channel partnerships Work collaboratively across teams including Engineering, Product and Marketing 14+ years of successful sales experience in SaaS software Proven ability to work in high growth environments and demonstrated track record with start- ups Established tenure in the region with a robust network of customers, channel partners, and technology collaborators Driven need for success and continuous improvement Proven Hunter strategic methodology and passionate about selling A Closer consistent over-achievement of sales goals in a large geographic territory Entrepreneurial willing to go the extra mile, strong work ethic, resourceful, get it done attitude Smart, adaptable and open-minded Bachelor s degree required or equivalent experience Vertical product selling experience is desirable (nice to have) Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the ... Necessary Necessary Always Enabled Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information. Non-necessary Non-necessary Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SRE - System Engineer Job description Knowledge in Linux/Unix Administration Knowledge in networking Knowledge of wide variety of open source technologies/tools and cloud services Knowledge of best practices and IT operations in an always-up, always-available service Participate in oncall rotation. Good English communications skills Strong background in linux networking ( ip, iptables, ipsec ) Knowledge of working with MySQL A working understanding of code and script ( egPerl/Golang preferred ) Knowledge of automation/configuration management using either saltstack or equivalent Hands on experience in private and public cloud environments Knowledge of the following will be a plus: Implementation of cloud services on linux using kvm/qemu DCOS (mesos & mesos frameworks) aerospike ( nosql ) perl/golang galera openbsd Data center related activities ( Rarely needed ) PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

SRE - System Engineer Job description Knowledge in Linux/Unix Administration Knowledge in networking Knowledge of wide variety of open source technologies/tools and cloud services Knowledge of best practices and IT operations in an always-up, always-available service Participate in oncall rotation. Good English communications skills Strong background in linux networking ( ip, iptables, ipsec ) Knowledge of working with MySQL A working understanding of code and script ( egPerl/Golang preferred ) Knowledge of automation/configuration management using either saltstack or equivalent Hands on experience in private and public cloud environments Knowledge of the following will be a plus: Implementation of cloud services on linux using kvm/qemu DCOS (mesos & mesos frameworks) aerospike ( nosql ) perl/golang galera openbsd Data center related activities ( Rarely needed ) PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About the Role As an SRE (5 to 7 years) (Big Data) Engineer at PhonePe, you will be responsible for ensuring the stability, scalability, and performance of distributed systems operating at scale. You will collaborate with development, infrastructure, and data teams to automate operations, reduce manual efforts, handle incidents, and continuously improve system reliability. This role requires strong problem-solving skills, operational ownership, and a proactive approach to mentoring and driving engineering excellence. Roles and Responsibilities Ensure the ongoing stability, scalability, and performance of PhonePes Hadoop ecosystem and associated services. Manage and administer Hadoop infrastructure including HDFS, HBase, Hive, Pig, Airflow, YARN, Ranger, Kafka, Pinot, and Druid. Automate BAU operations through scripting and tool development. Perform capacity planning, system tuning, and performance optimization. Set-up, configure, and manage Nginx in high-traffic environments. Administration and troubleshooting of Linux + Bigdata systems, including networking (IP, Iptables, IPsec). Handle on-call responsibilities, investigate incidents, perform root cause analysis, and implement mitigation strategies. Collaborate with infrastructure, network, database, and BI teams to ensure data availability and quality. Apply system updates, patches, and manage version upgrades in coordination with security teams. Build tools and services to improve observability, debuggability, and supportability. Participate in Kerberos and LDAP administration. Experience in capacity planning and performance tuning of Hadoop clusters. Work with configuration management and deployment tools like Puppet, Chef, Salt, or Ansible. Skills Required Minimum 1 year of Linux/Unix system administration experience. Over 4 years of hands-on experience in Hadoop administration. Minimum 1 years of experience managing infrastructure on public cloud platforms like AWS, Azure, or GCP (optional ) . Strong understanding of networking, open-source tools, and IT operations. Proficient in scripting and programming (Perl, Golang, or Python). Hands-on experience with maintaining and managing the Hadoop ecosystem components like HDFS, Yarn, Hbase, Kafka . Strong operational knowledge in systems (CPU, memory, storage, OS-level troubleshooting). Experience in administering and tuning relational and NoSQL databases. Experience in configuring and managing Nginx in production environments. Excellent communication and collaboration skills. Good to Have Experience designing and maintaining Airflow DAGs to automate scalable and efficient workflows. Experience in ELK stack administration. Familiarity with monitoring tools like Grafana, Loki, Prometheus, and OpenTSDB. Exposure to security protocols and tools (Kerberos, LDAP). Familiarity with distributed systems like elasticsearch or similar high-scale environments. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Job Description Job Summary: IT Lead is responsible for overseeing the management and maintenance of endpoint devices across the organization, ensuring optimal performance, security, and compliance. This role also involves leading IT operations at a specific location, ensuring seamless integration of IT services and support. Key Responsibilities: Manage IT Infrastructure : Oversee the secure and effective operation of all endpoint systems, Server room Infrastructure, related applications, hardware, and software. Policy Development: Develop and implement IT policies and best practice guides for the organization, ensuring alignment with industry standards. Audits & Compliance: Conduct regular system & security audits to ensure compliance with internal policies and external regulations. Prepare detailed audit reports and implement corrective actions as needed. Technical Support: Provide on-site technical support for hardware, software, and networking issues for top leadership & entire site. Respond to IT support requests and resolve technical problems promptly. Turnaround Time (TAT): Monitor and manage the turnaround time for IT services and support requests, ensuring timely resolution and high customer satisfaction. Service-Now Tool Management: Utilize and manage the Service-Now tool for IT service management, including incident, problem, and change management processes. Communicate findings and recommendations to stakeholders and senior management. Inventory Management: Maintain a comprehensive inventory of all hardware and software assets, including purchases, licenses, and contracts. Knowledge of CMDB system us must. Problem & RCA Management: Identify, analyse, and resolve IT problems, minimizing the impact on business operations. Implement long-term solutions to prevent recurrence. Perform detailed investigations to identify the root causes of IT issues and incidents. Create and implement corrective and preventive action plans based on findings. Critical Incident Handling: Lead the response to critical IT incidents, ensuring swift resolution and effective communication with stakeholders. AI-Based Technologies: Explore and integrate new-edge AI-based technologies to enhance IT operations and drive innovation within the organization. Critical Thinking & Decision Making: Apply critical thinking skills to analyse complex IT issues and make informed decisions that align with business goals. Team Management: Lead and manage a team of IT professionals, including hiring, training, and performance evaluations. Project Collaboration: Work with project teams to design and implement internal systems. Security & Compliance: Ensure the security of data, network access, and backup systems, and stay current with the latest technologies and issues in the IT industry. Training & Development: Design training programs and workshops for staff to enhance their IT skills. System Audits: Conduct regular system audits and share operation system reports with senior staff. Collaboration: Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery. Continuous Improvement: Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services. Qualifications Qualifications: Experience: Proven working experience (6+) as a service delivery manager , team lead, IT manager , Service Desk Leads or in a relevant role. Candidate must to lead diverse team. Technical Skills: Excellent knowledge of technical management, information analysis, and computer hardware/software systems. Leadership Skills: Strong managerial skills with the ability to lead and motivate a team. Problem-Solving: Ability to identify problematic areas and implement strategic solutions in a timely manner. Education: Bachelor s degree in information technology , computer science, or a related field. Preferred Skills: Certifications: Relevant certifications (e. g. , ITIL, PMP, CISSP) are a plus. Communication: Excellent verbal and written communication skills. Adaptability: Ability to adapt to new technologies and stay updated with industry trends. Critical Thinking: Strong critical thinking and decision-making skills. Service-Now Expertise: Proficiency in using the Service-Now tool for IT service management. Schedule: Full-time Req: 009H61

About this opportunity: With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact. We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. What you will do: Front-end design and development based on JavaScript, NodeJS and TypeScript; such as Angular, React, Vue. Design, Develop and consume REST APIs efficiently using Java and Spring boot. Implement robust Object-Oriented Programming (OOP) principles. Leverage multithreading for concurrent programming tasks to optimize application performance. Integrate and work with Kafka Message Bus using the confluent-kafka Python library. Write and maintain high-quality unit tests using JUNIT for thorough test coverage. Build and containerize applications using Docker; and deploy them to Kubernetes clusters with Helm. Collaborate using version control systems like GitLab and contribute to CI/CD pipelines (knowledge of GitLab CI is a plus). The skills you bring: Minimum years of relevant Experience: 15 to 20 Deep knowledge of microservices architecture and REST API design using Java and Spring boot. Proficiency with containerization and orchestration tools (Docker, Kubernetes, Helm). Exposure to Front-end development frameworks based on JavaScript, NodeJS and TypeScript; such as Angular, React, Vue. Familiarity with software development lifecycle tools and processes, especially in Agile environments. Experience in product development Familiarity with *nix based operating systems. Experience with GitLab CI pipelines. Experience in working with Apache Kafka or Confluent Kafka for message bus integration. Contributions to open-source projects. Exposure to Python and C++ Experience with cloud native architecture and development Location - Bangalore/Noida What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Solution Architect

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance.

Responsibilities:- Lead the IT in the organization with major verticals NOC, IT OPS, IT Security, and IT Assets with the commitment to the agreed SLA/TAT. Maintain the CAPEX/OPEX and plan the AOP of the year. Maintain the IT infrastructure and its continuity to achieve a 24/7/365 business environment. Be on edge to use cutting-edge technology and Implement as per the business requirement. Maintain the WAN/ISPs, P2P, MPLS, Cloud, and on-prem Infra. Maintain and Monitor the Network Infrastructure including all the layers of the Network and have good knowledge of OSI layers. E.g. Switching(l2+L3), Firewalls, LAN and WLAN controllers, NAC, SDWAN, etc. Maintain and Monitor the IT OPS Infrastructure including End User support and Expected technologies like Google Workspace (G-suite), AD/LDAP, NGAV, PatchMGMT, ITSM, Ticketing System, etc. Maintain Security of Onprim, DC/Cloud, Endpoint/users, and Email, to ensure a high level of security across the organization. E.g. DLP, Endpoint EDR/NGAV, Firewall, SSL, Crypto, Endpoint Encryption, and Email security. Also, help Internal and external auditors to plan the audits and related mitigations and preventions. Maintain the 70K+ IT assets across the 5K sites along with multiple IT stores across Delhivery including SAM and HAM. Involvement in regular Internal and cross-functional audits, keeping in mind ISO 9001:2013 for quality assurance and 27001:2013 for security things. Manage the on-roll/off-roll of 350 team members along with KRA/KPI and JD. Take responsibility for sudden outages and way forward improvements. Lead the Projects for Upcoming sites with the respect to IT Infrastructure and OPS. Participate in day-to-day meetings with the team, cross-functional team, and vendors to maintain the SLA/TAT. Interact with different stakeholders to understand their requirements and challenges related to OPS and IT. Update management with periodic reporting, updates, announcements, and newsletters related to IT activities.

We are seeking a highly motivated and technically skilled Business Analyst with experience in IT asset discovery tools. The candidate will play a key role in supporting the configuration, optimization, and business alignment including CMDB population, asset mapping, and data quality assurance. Key Responsibilities: Gather and analyze business and technical requirements related to IT asset discovery and configuration management. Collaborate with IT infrastructure, operations, and application teams to ensure accurate discovery and service mapping Configure, monitor, and validate the output of scans, including troubleshooting inaccuracies or gaps in CI data. Perform data validation, cleansing, and normalization to maintain CMDB accuracy and integrity. Develop and maintain process documentation, including workflows, technical specifications, BRDs, and FRDs. Assist in integrating with ITSM tools such as ServiceNow, BMC Remedy, or Jira. Support audits and compliance initiatives by ensuring accurate discovery and asset lifecycle tracking. Required Skills and Qualifications: 3+ years of experience as a Business Analyst in IT Operations, Infrastructure, or Asset Management. Hands-on experience with Virima Discovery (preferred) or similar tools like ServiceNow Discovery, BMC Discovery, Lansweeper, etc. Solid understanding of IT infrastructure components: servers, networks, databases, operating systems, and cloud services. Familiarity with CMDB, ITAM, and service dependency mapping. Proficiency in data analysis tools (e.g., Excel, SQL, Power BI) for discovery data validation. Working knowledge of networking protocols (e.g., SNMP, WMI, SSH, API integrations). Strong documentation and communication skills to translate technical data for non-technical stakeholders. ITIL Foundation certification (preferred). Nice to Have: Scripting experience (PowerShell, Bash, or Python). Experience integrating discovery data with ServiceNow CMDB. Exposure to compliance, audit, or regulatory reporting environments.

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance.

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance.

Job Description : We are looking for a skilled and detail-oriented IT Hardware System Engineer to manage and support the company's IT infrastructure, ensuring optimal performance, availability, and security of systems and networks. The ideal candidate will have hands-on experience with systems administration, network management, and incident response. Key Responsibilities : - Monitor, maintain, and support servers, networks, and systems for optimal performance. - Manage and troubleshoot incidents related to hardware, software, and network systems. - Perform regular system backups and disaster recovery planning/testing. - Manage user accounts, access permissions, and IT assets. - Implement security protocols and conduct regular system audits to ensure compliance. - Collaborate with other IT teams and departments to support business applications and services. - Create and maintain IT documentation, including SOPs, system configurations, and support logs. - Manage vendors and service providers related to IT infrastructure. - Participate in IT projects, upgrades, and roll outs as needed. - Provide technical support to internal users across multiple locations (onsite and remote). - Maintain inventory of IT hardware assets and ensure proper lifecycle management. Requirements : - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-5 years of experience in IT operations, system administration, or a similar role. - Strong understanding of Windows/Linux/IOS servers, network infrastructure, and cloud technologies (e.g., AWS, Azure). - Knowledge of ITIL (Information Technology Infrastructure Library) practices and change management processes. - Excellent troubleshooting and analytical skills. - Excellent knowledge in IT asset management & strong communication and documentation skills.