IT Lead- Retail POS

As an IT Lead- Retail POS at Chanel, you will be responsible for leading and managing the deployment of various retail technology solutions within India. Your role will involve contributing to the implementation of Oracle POS system (XSTORE) and other Retail-CRM applications, ensuring alignment with regional objectives and implementing solutions across Boutiques. You will collaborate closely with cross-functional teams to enhance the customer experience through omnichannel initiatives. **Key Responsibilities:** - **Deployment Roadmap Management:** Follow the deployment roadmap for XSTORE and other Retail-CRM applications in line with the regional strategy. - **Project Management:** Independently manage/contribute all stages of XSTORE project implementations, from drafting functional and scheduling to testing and support. - **User Needs Collection & Development:** Collect and challenge user needs to develop effective tools that support business processes. - **Omnichannel & CRM Ecosystem Management:** Master the settings of Oracle POS/Retail-CRM tools and ensure functional consistency of the Omnichannel Retail-CRM-Digital ecosystem. - **Collaboration with Digital and eCommerce Teams:** Work closely with Digital and eCommerce Team to implement omnichannel solutions and provide support for eCommerce topics. - **Interface Definition and Implementation:** Contribute to implementing interfaces between XSTORE and other applications in collaboration with partners. - **Solution Testing & Bug Fixing:** Conduct tests on solutions, developments, and bug fixes to ensure quality. - **Store Support Excellence:** Monitor and ensure excellence in Boutiques Support online or by visiting boutiques. - **Point of Sale Projects:** Contribute to monitoring and coordinating systems and technological tasks related to the opening, renovation, and relocation of boutiques. - **IT Retail & CRM Community Animation:** Animate and guide the IT Retail and CRM community across different boutiques in India and countries of the SWISS Region. **Qualifications Required:** - **Education:** Bachelors or Masters degree in computer science, Information Technology, Business Administration, or a related field. - **Experience:** Minimum 5 years of successful experience in projects and support within the Retail and/or CRM sector, preferably in the Fashion or Luxury sectors. Experience with eCommerce projects is a plus. - **Technical Skills:** Strong knowledge and experience with a POS system like ORACLE XSTORE. Proficiency in SQL queries, scripts, ETL, and Web services is advantageous. Familiarity with technologies such as RFID, store counting, and queue management systems is beneficial. - **Languages:** Fluent in English (Reading, Writing, and Speaking). Chanel is dedicated to creating conditions for its employees to perform at their best and offers a unique working environment where personal growth and development are encouraged. The company values collaboration, respect, and diversity, believing it to be essential for organizational success. Chanel rewards its employees competitively and provides initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.,