1141 It Jobs - Page 23

Project Delivery Coordinator - On-Site : Role About ICore Software Technologies ICore Software Technologies is a tech company offering development, design, website maintenance services, and software products like Maintenance Software, Portable GPS trackers, Vehicle Tracking Software, and Real Estate Software. Responsibilities: Coordinate all aspects of assigned IT projects, including planning, scheduling, resource allocation, and execution. Manage project documentation, including timelines, budgets, risk assessments, and status reports. Facilitate communication between project stakeholders (internal and external) to ensure alignment and address concerns. Proactively identify and monitor project risks, develop mitigation plans, and escalate issues as needed. Track project progress, analyze data, and report on key performance indicators (KPIs). Manage project budgets and ensure adherence to financial constraints. Support the project manager in achieving project goals and objectives. Qualifications: Bachelor's degree in information technology or a related field. Proven experience handling service-based projects (experience in IT project coordination is highly preferred). Strong project coordination and project management skills (minimum 2–3 years of experience). Excellent analytical skills with the ability to analyze project data, identify and monitor risks, and propose solutions. Superior communication skills (written and verbal) to collaborate effectively with diverse stakeholders. Experience with project management tools and software (e.g., MS Project, Jira, Asana). Ability to work independently and manage multiple tasks simultaneously. Strong teamwork skills and the ability to build positive relationships. Certifications in project management or information technology (a plus). Preferred Coimbatore Candidates (In and Around) Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid time off Schedule: Day shift Weekend only Supplemental Pay: Yearly bonus Experience: project delivery: 2 years (Required) Scrum: 2 years (Required) IT project management: 2 years (Required) Work Location: In person

Install and configure software and hardware and erp Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies Job Types: Full-time, Permanent Pay: ₹9,746.63 - ₹40,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person

Female MBA - HR / PG with 5 to 10 years of experience in a HR Field. Experience of Recruitment & Organization culture activities. Experience in handling clients & coordination with US Clients. Good Personality, Presentable & making presentations. Required Candidate profile Job Posting and search of candidates through various job portals. Arranging Interviews. Prepare Salary Structure, Offer Letter. Joining Formalities. Excellent English Communication Skills. Perks and benefits Negotiable - Depending Upon Candidate & Experience

B.E. Computer / BCA / MCA with 07 to 10 Years working experience in a SAP S4 Hana. Managing & support in Sales & Distribution Module in SAP S4 Hana. Function Knowledge of another module like FICO /MM is desirable. SAP SD certification is desirable. Required Candidate profile Function Knowledge about Sales related applications like SFDC / Auto Plant etc. Knowledge about DG-GST for GST returns, EInvoice & Eway compliance. Implementation of Projects along with User training. Perks and benefits Negotiable - Depending Upon Candidate & Experience

BE / B.Tech IT / M.Sc IT / BCA / MCA with atleast 03 to 04 Years experience. Functional knowledge of SD (Sales & Distribution) Module S4 HANA. Managing & support in Sales and Distribution Module in SAP S4 Hana. SAP SD certification is desirable. Required Candidate profile Function Knowledge of another module like FICO /MM is desirable. Knowledge about DG-GST for GST returns, E Invoice & E way compliance. Function Knowledge about Sales related applications like SFDC. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Graduate or Diploma in IT or Computer Science having 3 to 5 years of experience in ERP. Knowledge of Payroll system and their process. Good Experience in SQL server, networking, Hardware trouble shooting, Sophos Firewall. Good Computer Knowledge. Required Candidate profile Experience in Manufacturing Industry is preferred. Age Limit: 30 to 40 Years. Note:- Immediate joiner will be preferred. Job Location is only for Anand - Gujarat. M - 7777981967 / 9377265778 Perks and benefits Negotiable - Depending Upon Candidate & Experience

SAP B1, ERP implementation and support projects Management of IT matters - ERP, Servers, infrastructure, software licenses, networking etc. Handling outsourced vendors particularly on ERP. Handle minor development requirements in house Required Candidate profile Project management skills - implementing change of ERP

Need Business Development , AM , TL for Outbound sales Process - UK , US Travel Sales , IT Sales Should have min 3 years of experience Should have experience in US outbound sales Salary upto 60k 5.5 Days working Location - Gurgaon Call -9310802205

Technical Expertise: Proficient in industrial IT architecture and industrial network security.

• Talent Acquisition & Onboarding • Employee Engagement & Relations • HR Operations & Payroll Coordination • Performance Management & Training • Policy Implementation & Compliance • HR Analytics & Reporting MBA - Mandatory Immediate joiners only

Experience:- 1-2 years Location : Kolkata (On-Site) Candidates out side West Bengal DO NOT APPLY Only IMMEDIATE JOINER can apply Job description :- Planning and developing the project idea. Establish a deadline and monitor the progress of the project. Identify and resolve issues that arise. Ensure Satisfaction with Stakeholders. Performance evaluation of the project. Coordinate internal resources and third parties / vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Perform risk management to minimize project risks Create and maintain comprehensive project documentation Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Experience: total work: 1 year (Required) Work Location: In person

Roles and Responsibilities Hurry No fees, Call Center Jobs International and Domestic, Salary 15000 to 35000 Ascertain verification process as per client guidelines Conduct research to check Company authenticity Rework on checks if escalation raises. Good communication skills, Key Skills Desired Candidate Profile The candidate should have Excellent/Good communication skills & a good thought process. Grad/UG, Result awaited candidates with excellent comm skills are also eligible WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Mail Id- bpokpo9988@gmail.com Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Both side cabs Bonus Salary 15000 to 35000 and incentive 1 lakh

An IT Administrator is responsible for overseeing and maintaining the company’s technology infrastructure, ensuring that all systems, networks, and software are functioning efficiently. This role involves troubleshooting issues, providing technical support, managing hardware and software installations, and ensuring the security of all IT systems. Key Responsibilities: Manage and maintain the company’s IT infrastructure, including servers, networks, and hardware. Install, configure, and update software and hardware systems. Provide technical support to employees, troubleshooting and resolving IT issues. Monitor system performance, ensuring optimal operation and minimizing downtime. Ensure the security of all IT systems by implementing and updating security protocols, firewalls, and antivirus software. Backup critical data. Manage user accounts, permissions, and access control to ensure data security and confidentiality. Prepare and maintain documentation for IT procedures, network configurations, and system setups. Stay up to date with the latest IT trends and technologies to improve the company’s infrastructure. Job Type: Full-time Pay: ₹23,000.00 - ₹30,000.00 per month Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

Role Overview: We are looking for highly motivated and enthusiastic Business Development Executives with excellent communication skills and a strong desire to build a career in business development and IT sales. As a fresher BDE, you will play a key role in generating leads, connecting with potential clients, and contributing to the company’s growth. Key Responsibilities: Identify new business opportunities through research, outreach, and lead generation. Approach prospective clients via email, phone calls, and social media. Understand client requirements and communicate company services effectively. Schedule and attend client meetings (virtually ) Maintain records of leads, opportunities, and client communications. Collaborate with internal teams to support client acquisition and retention strategies. Participate in business development training sessions and team meetings. Job Types: Full-time, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹15,000.00 per month Schedule: Day shift Monday to Friday UK shift Work Location: In person

Should follow the work that below mention · Kitchen equipments Maintance & service · Electronic items (light, fan, AC etc.) · Camera, Wifi, TV, Computer etc. · Genset · Freezer ,Display counter · Pest control · Tables & chairs · Company vehicle · Drainage & water tank · Pluming · Branding activity – like poster , display · Walls & calling – painting · Ro service · Doors, Windows & grill work Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹17,000.00 per month Benefits: Health insurance Shift: Day shift Fixed shift Morning shift Work Days: Weekend availability Experience: total work: 1 year (Preferred) Work Location: In person

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Database Administrator is a seasoned subject matter expert, responsible for ensuring the availability, integrity and performance of critical data assets. This role works closely with cross-functional teams to support data-driven applications, troubleshoot issues, and implement robust backup and recovery strategies. The Database Administrator works closely with closely with Change Control, Release Management, Asset and Configuration Management and Capacity and Availability Management to establish the needs of users, monitoring user access and security and assists in controlling access to databases environments through permissions and privileges. Key responsibilities: Performs the installation, configuration, and maintenance of database management systems (DBMS), including SQL Server, Oracle, MySQL, or others, as required. Collaborates with software developers/architects to design and optimize database schemas, data models, and database-related applications. Assists with the mapping out of the conceptual design for a planned database. Participates in the writing of database documentation, including data standards, data flow diagrams, standard operating procedures and definitions for the data dictionary (metadata). Monitors database performance, identifies performance bottlenecks, and optimizes queries and indexing for optimal database performance. Continuously monitors database systems to ensure availability, proactively identify potential issues, and takes appropriate actions. Designs and implements robust backup and disaster recovery strategies to ensure data availability and business continuity. Monitors production databases regularly or respond to any database issues by bringing down the database or taking the database offline. Proactively supports the development of database utilities and automated reporting. Works closely with the Change Control and Release Management functions to commission and install new applications and customizing existing applications in order to make them fit for purpose. Plans and executes database software upgrades and applies patches to keep systems up-to-date and secure. Communicates regularly with technical, applications and operational employees to ensure database integrity and security. Ensures data integrity and consistency by performing regular data validation, integrity checks, and data cleansing activities. Works collaboratively with cross-functional teams, including developers, system administrators, network engineers, and business stakeholders, to support database-related initiatives. Provides technical support to end-users, assists with database-related enquiries, and conducts training sessions as needed. Performs any other related task as required. To thrive in this role, you need to have: Seasoned proficiency in database administration tasks, including database installation, configuration, maintenance, and performance tuning. Seasoned knowledge of SQL (Structured Query Language) to write complex queries, stored procedures, and functions. Seasoned understanding of database security principles, access controls, and data encryption methods. Seasoned working knowledge in database backup and recovery strategies to ensure data availability and business continuity. Ability to monitor database performance, identify and resolve issues, and optimize database operations. Ability to manage multiple projects concurrently while maintaining a high level of attention to detail on each project. Ability to learn new technologies as needed to provide the best solutions to all stakeholders. Ability to communicate complex IT information in simplified form depending on the target audience. Effective communication and collaboration skills to work with cross-functional teams and stakeholders. Seasoned proficiency understanding of the principles of data architecture and data services. Seasoned knowledge of application development lifecycle and data access layers. Excellent problem-solving skills to troubleshoot database-related issues and implement effective solutions. Excellent analytical skills related to working with unstructured datasets Ability to manipulate, process and extract value from large, disconnected datasets. Academic qualifications and certifications: Bachelor’s degree or equivalent in computer science, engineering, information technology or related field. Relevant certification, such as MCSE DBA, oracles associate or equivalent preferred. Relevant certifications such as Microsoft Certified; Azure Database Administrator Associate; Oracle Certified Professional (OCP) - Database Administrator; MySQL Database Administrator; PostgreSQL Certified Professional preferred. Completion of database management courses covering topics like database administration, data modelling, SQL, and performance tuning can provide foundational knowledge. Required experience: Seasoned experience working as a Database Administrator within an Information Technology organization. Seasoned experience with database backup and recovery best practices. Seasoned experience running and creating health assessment reports. Seasoned experience working with suppliers to deliver solutions. Seasoned experience in Oracle Enterprise. Seasoned experience in Microsoft SQL Server. Seasoned experience managing databases. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

We’re Hiring, Join our Raisoni Education,Jalgoan About Institute: G H Raisoni College Of Engineering and Management, Jalgoan located in Jalgoan, India. An Empowered Autonomous Institute affiliated to Kavayitri Bahinabai Chaudhari North Maharashtra University, Jalgaon Position: #AssistantProfessor, #AssociateProfessor & #Professor Department :- Computer Engineering , MCA, Information Technology, AIML, Qualifications:- Strong knowledge and expertise in Computer Science and Information Technology Experience in curriculum development and designing course materials Proficiency in programming languages and software development Specialization or experience in areas such as cybersecurity or data science Effective communication and presentation skills Ability to mentor and guide students M.Tech / ME /MCA in Computer Engineering And Information Technology , AI And AIML , And CS&DS Ph.D. in computer engineering or a related field. #MasterInEngineering #MasterInTechnology #MasterInComputerApplications #ComputerEngineering #InformationTechnology #ComputerScienceEngineering #ArtificialIntelligence #MachineLearning #CyberSecurity #DataScience #computerscienceengineering #faculties #Raisoni #RaisoniEducation ##GHRCEMjalgaon. Interested and eligible candidates please share your resume on [email protected] or contact: 7798090358 Job Types: Full-time, Fresher Pay: ₹34,245.33 - ₹71,105.37 per month Benefits: Paid sick time Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

JOB DESCRIPTION Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Unix/SQL/AWS Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with one or more general purpose programming languages and/or automation scripting Experienced in Cloud based technology , platforms like AWS Experienced in web based technology, platforms, database such as Oracle, SQLserver , AWS RDS , Orchestration tool like Data Bricks Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace, Datadog, Geneos, Cloud watch, OpenSearch Experience in scripting including Powershell/Shell and/or Python for automation & toil reduction Experience in the support of real time transaction processing applications Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting AWS certification will be added advantage Basic experience in at least one of technology stack (Java/J2EE/C#/.NET) Experience setting up the monitoring will be added advantage ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

The IT Project Coordinator plays a pivotal role in ensuring that IT projects are planned, executed, and closed effectively. This role is essential for streamlining project activities and ensuring that all project goals are met within the specified timelines and budget constraints. Key Responsibilities Assist in project planning, monitoring, and reporting Coordinate project activities and ensure all project phases are on track Manage project documentation and ensure it is up-to-date Facilitate communication between project stakeholders Monitor project risks and issues and devise mitigation strategies Create and maintain comprehensive project schedules and timelines Assist in resource allocation and management Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field Proven experience in project coordination or related role Strong understanding of project management principles and methodologies Proficiency in project management tools and software Excellent communication and interpersonal skills Ability to multitask and manage multiple priorities effectively We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Morning shift Language: English (Preferred) Work Location: In person Application Deadline: 02/07/2025 Expected Start Date: 07/07/2025

Total 8-10 Yrs of IT Experience in Oracle Process Cloud Service (PCS) 2 Experience in design and development of Process Flow Automation using Oracle PCS. 3 Design and develop reusable components using coding standards and error handling framework. 4 Hands-on experience with Oracle Process Cloud Service, BPM and OIC. 5 Experience and understanding of web services and XML technologies (WSDL, SOAP, API, REST, XML, XSD, XSLT, WS-Security). 6 Well versed in calling and consuming RESTful APIs, connecting to file systems, loading, and parsing data, mapping different data formats from and to JSON and XML. 7 Able to configure OIC Technical adapter like DB, File, SOAP, Rest Adapter and On-Premise Connectivity Agent. 8 Knowledge on Application Adapter and its configuration details. 9 Ability to apply OIC Integration design patterns. 10 Knowledge on Oracle Integration Components - OIC, VBCS, Process Flows. Job Type: Full-time Pay: Up to ₹2,500,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person

Job Description: Are you a dynamic and motivated IT Recruiter with a passion for identifying top tech talent? Ssquad Global is seeking a skilled IT Recruiter to join our innovative team. This is an exciting opportunity to drive our full-life cycle recruiting process and make a significant impact on our growing organization. Key Responsibilities: Manage full-life cycle recruiting, including sourcing, screening, interviewing, and onboarding. Utilize your technical recruiting expertise to identify and attract top IT professionals. Develop and maintain a robust candidate pipeline for current and future hiring needs. Collaborate with hiring managers to understand their staffing needs and deliver qualified candidates. Implement best practices in recruitment processes to enhance efficiency and effectiveness. Leverage applicant tracking systems and recruiting platforms to streamline hiring processes. Build and nurture strong relationships with candidates and hiring managers, ensuring a positive experience for all stakeholders. Stay updated on current trends and best practices in IT recruitment to remain competitive in the industry. Exhibit exceptional client dealing skills to ensure satisfaction and trust. Qualifications: Minimum of 1 years of experience in IT recruitment and full-life cycle recruiting. Proven track record in hiring and technical recruiting. Strong understanding of recruitment processes, best practices, and industry trends. Excellent communication and interpersonal skills. Ability to build and maintain effective relationships with candidates and hiring managers. Proficiency with applicant tracking systems and recruiting platforms. Bachelor's degree in Human Resources, Business, or related field. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹28,000.00 per month Schedule: Monday to Friday Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current location ? Are you willing to attend the final face to face interview at our Whitefield(Bangalore) office? What is your current salary? What is your expected salary? what is your notice period? Experience: IT Recruitment: 1 year (Preferred) Language: English (Required) Work Location: In person

Roles and Responsibilities International Domestic Call Centre Email/Chat/Voice About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Canter WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

Roles and Responsibilities Excellent Communication Skills Required No. 50 Candidates Excellent Communication Skills Must shifts Work in 24/7 @ Day shift both Grad/Ug Both Desired Candidate Profile International Domestic Call Centre Email/Chat/Voice Domestic and International call Canter WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Role and Responsibilities Data Management & Analysis: Collect, collate, and clean data from various sources to ensure accuracy and consistency. Analyze large datasets to identify trends, patterns, and anomalies. Perform data validation and regular quality checks to maintain the integrity of the MIS database. Reporting & Visualization: Design, develop, and generate routine and ad-hoc reports (Daily, Weekly, Monthly) for management. Create and maintain interactive dashboards using tools like MS Excel, Power BI, or Tableau to visualize data and track Key Performance Indicators (KPIs). Present data-driven insights and reports to stakeholders in a clear and concise manner. Forecasting & Planning: Develop and maintain accurate short-term and long-term staffing forecasts based on historical data, business trends, promotional activities, and other relevant factors (e.g., call volumes, chat interactions, ticket submissions). Conduct capacity planning to determine optimal staffing levels required to meet service level agreements (SLAs) and business objectives. Analyze forecast variances and identify root causes for discrepancies. Scheduling: Create and optimize employee schedules that align with forecasted demand, employee availability, and company policies, minimizing overtime and idle time. Administer and manage shift bids, time-off requests, and other schedule adjustments within the WFM system. Ensure compliance with labor laws, regulations, and collective bargaining agreements. Real-time Monitoring & Adherence: (5 %) Monitor real-time performance metrics (e.g., service level, average handle time, occupancy, adherence) and proactively identify potential issues. Make real-time adjustments to schedules and queues as needed to ensure service levels are met. Monitor agent adherence to schedules and communicate deviations to management. Skills and Qualifications Education: Bachelor’s degree in commerce, Business Administration, Computer Science, Information Technology, or a related field. Experience: 3+ years of proven experience in an MIS or Data Analyst role. Technical Skills: MS Excel (Expert Level): Proficiency in advanced formulas (VLOOKUP, HLOOKUP, INDEX-MATCH, SUMIFS), Pivot Tables, Power Pivot, Power Query, and creating complex charts. Macros (VBA): Strong knowledge of writing and editing VBA code to automate tasks. BI Tools: Hands-on experience with data visualization tools like Power BI or Tableau. Database Knowledge: Good understanding of SQL for data extraction and manipulation from databases like MS SQL Server or MySQL. ( Not Mandatory ) Proficiency in MS PowerPoint and Word for creating presentations and documentation. Analytical Skills: Strong analytical, problem-solving, and logical reasoning skills with an exceptional eye for detail. Communication: Excellent verbal and written communication skills with the ability to present complex information effectively. Ability to work effectively both independently and as part of a team in a fast-paced environment. Must be flexible in shift timings to meet business requirements. The Accurate Way: We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best. Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences. Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. About Accurate Background: Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe. Special Notice: Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected] . Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.