1586 It Infrastructure Jobs - Page 50

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ Mandatory Skills: Google Cloud Admin_x000D_. Experience8-10 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ Mandatory Skills: SD-WAN Admin_x000D_. Experience>10 YEARS_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ Mandatory Skills: Cisco Routing and Switching_x000D_. Experience>10 YEARS_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role ? ? ? ? Mandatory Skills: Citrix Admin. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver / No. / Performance Parameter / Measure - 1. Continuous Integration, Deployment & Monitoring - 100% error free on boarding & implementation 2. CSAT - Timely customer resolution as per TAT Zero escalation.

About The Role :

About The Role Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No. / Performance Parameter / Measure - 1.Continuous Integration, Deployment & Monitoring -100% error free on boarding & implementation 2.CSAT Manage service tools /Troubleshoot queries / Customer experience 3. Capability Building & Team Management - % trained on new age skills, Team attrition %, Employee satisfaction score.

High Level JD Provide day-to-day support of GLS-managed Engineering labs for equipment moves, cabling, and other lab logistics activities. May work across multiple buildings. A team-focused approach is fundamental for this position. Tasks/responsibilities include, but are not limited to: •Performing hardware moves (“Rack and Stack”) •Testbed cabling from topology diagrams •Maintaining organized, labelled cable runs to meet best practices / audit requirements. •Rack decommissioning: disconnection of SmartPDUs, power cables, removal of equipment and storing away cables neatly for repurposing. •Packaging and/or palletizing equipment to prepare for shipping. •Conforming to general housekeeping practices by removing cardboard boxes & packaging materials & palletizing unwanted equipment for disposal. •Supporting asset management and tracking processes •Coordinating work efforts within a team to manage shipping and other logistics-related tasks. •Adherence to ISO Qualification Capable of lifting heavy equipment without restrictions. Capable of standing for extended periods of time. Capable of operating a pallet jack / electrical lift safely. Ability to use a case management tool to manage requests. Strong written and verbal communications skills. Robust customer service skills. Strong team player. Works well within the team to drive projects to closure.

Executive - IT - Mumbai - SoCheers : An end-to-end Marketing Agency Executive - IT - Mumbai Executive - IT / 1 years to 2 years / Mumbai Who are you? You have a degree in IT, Computer Science or such related field You are someone who knows in and out about computers, systems, internet & wifi, and the technological infrastructure for a company You can troubleshoot issues in your sleep You know the best-in-class technological systems You are someone who follows processes to the T What you will do? You will be involved in the laptop and system allocations to the employees and maintaining ledgers about the same as well You will be expected to troubleshoot IT-related issues faced whether in hardware or software and provide solutions immediately and also for long-term You will be responsible for ensuring seamless internet and wifi connectivity and getting in touch with the service providers to troubleshoot You will monitor the performance of information technology systems to determine cost and productivity levels and to make recommendations for improving the IT infrastructure You will help define IT infrastructure strategy, architecture, and processes You need to analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs You will assess various vendors and develop test strategies for new hardware and software requirements and order laptops or systems when needed You will be responsible for the firewall and security measures and updating them from time to time You will also be in charge of the biometrics system to mark the attendance using an access card to ensure the data gets uploaded directly on the HRMS portal You will also have to resolve the issues that arise for the biometrics system Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs Creating rational strategies for upgrading the company s network software whenever a new update is available Constructing and implementing plans to ensure the company s network continues to operate smoothly in the event of a problem Staying up to date with new network technology and reporting this information to the executive team each quarter

Role overview: Looking for Director - IT Services, who is responsible for overseeing all technical aspects and technological resources of the organisation for the purpose of organisational growth. The Director - IT Services will lead the companys technology strategy, innovation, and digital transformation. He/She will be responsible for building scalable and secure technology solutions that drive business growth and operational efficiency. This role requires deep expertise in fintech, banking technology, digital payments, and emerging technologies to support the companys expansion, including EV distribution. Key Responsibilities: Technology Strategy & Leadership: Develop and execute the company's technology vision, ensuring alignment with business objectives. Product Development & Innovation: Lead the development of cutting-edge fintech and banking correspondent solutions, including digital payment platforms, AI-driven analytics, and blockchain-based security systems. Scalability & Infrastructure: Design and implement a robust, scalable, and secure IT infrastructure to support rapid business growth. Cybersecurity & Compliance: Ensure best-in-class security protocols, data privacy compliance, and regulatory adherence in fintech and banking operations. Cross-functional Collaboration: Partner with business heads to leverage technology for market expansion and customer experience enhancement. EV Distribution Tech Solutions: Develop digital platforms to support the new EV distribution vertical, including e-commerce, supply chain management, and digital financing solutions. Team Leadership: Build, mentor, and lead a high-performing technology team to drive innovation and efficiency. Vendor & Stakeholder Management: Oversee relationships with technology partners, vendors, and third party service providers. Budgeting & Cost Optimization: Plan and manage the technology budget, optimizing costs while ensuring top-tier performance. Key Requirements: Education: BTech/Masters degree in Computer Science, Information Technology, or a related field. Experience: 15+ years in technology leadership roles, with proven expertise in fintech, digital banking, or payment systems. Technical Skills: o Expertise in cloud computing (AWS, Azure, GCP) o Strong knowledge of AI/ML, blockchain, and cybersecurity o Proficiency in API Technology Strategy & Leadership: Develop and execute the company's technology vision, ensuring alignment with business objectives. o Product Development & Innovation: Lead the development of cutting-edge fintech and banking correspondent solutions, including digital payment platforms, AI-driven analytics, and blockchain-based security systems. o Scalability & Infrastructure: Design and implement a robust, scalable, and secure IT infrastructure to support rapid business growth. o Cybersecurity & Compliance: Ensure best-in-class security protocols, data privacy compliance, and regulatory adherence in fintech and banking operations. o Cross-functional Collaboration: Partner with business heads to leverage technology for market expansion and customer experience enhancement. o EV Distribution Tech Solutions: Develop digital platforms to support the new EV distribution vertical, including e-commerce, supply chain management, and digital financing solutions. o Team Leadership: Build, mentor, and lead a high-performing technology team to drive innovation and efficiency. o Vendor & Stakeholder Management: Oversee relationships with technology partners, vendors, and third-party service providers. o Budgeting & Cost Optimization: Plan and manage the technology budget, optimizing costs while ensuring top-tier performance.

At Trane TechnologiesTM and through our businesses including Traneand Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge whats possible for a sustainable world We are a team that dares to look at the world's challenges and see impactful possibilities We believe in a better future when we uplift others and enable our people to thrive at work and at home We boldly go Job Summary Commissioning of chillers and HVAC system Repairing of all type of HVAC equipment Customer follow-ups and meetings according to schedule Team management & coordination with Service coordinator for their moments and for any requirements like parts etc- Weekly meeting with Team about concerns like safety, site audits & backlogs Update to service Manager & coordinator for the monthly plan Job Responsibilities Responsible for Commissioning & service of Chillers, HVAC Attending and handling of all models of chillers and Low side equipment complaints as per ASM instructions and Company guidelines Carrying out the timely PPM for chiller as per Company SOP RCA for failures and sharing with Quality team & FFL Ensuring of following of EHS as per Trane guidelines Handling of all customer service requirements Generating of Leads Ensuring of Quality job execution and smooth & timely completion of given service tasks Providing daily report to office & ASM Sharing of Service reports to Deployer with parts requirement Holding DL of 4-wheeler/2 Wheeler Ensuring all the safety and vehicle audit requirements followed and honoured Service Technicians Should have a practical hand-on experience on chillers Installation, Warranty and AMC services Service Technicians should have operational user experience about MS office, Internet, Mail etc- Qualification Minimum Graduation/Diploma/ITI in mechanical / R&AC/Electrical/Electronics Experience --10+ years on site & working on chillers Good Technical Knowledge of Chillers We offer competitive compensation and comprehensive benefits and programs We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status Show more Show less

69 years of experience in IT Service Management (ITSM), with a strong focus on incident and problem management. ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management. Strong analytical and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work in a high-pressure, 24x7 support environment (if applicable). Primary Skills Incident Management: Lead the end-to-end incident management process, ensuring timely resolution and communication. Coordinate with technical teams to restore normal service operations as quickly as possible. Problem Management: Identify and analyze root causes of recurring incidents. Drive the creation and implementation of permanent solutions to prevent incident recurrence. Secondary Skills Experience in managing major incidents and crisis communication. Familiarity with DevOps or Agile environments. Exposure to automation and AI/ML in ITSM processes.

We are looking for a highly skilled and experienced Senior Associate 1 to join our IT Due Diligence team in Bengaluru. The ideal candidate will have 2-3 years of experience in the field. Roles and Responsibility Analyze technology implications for active M&A transactions. Review client investment theses, company profiles, and information on business technology environments. Research niche technologies, regulatory obligations, and latest trends to guide analysis. Participate in discussions with company executives to understand business processes and leverage technology strategy. Evaluate commercial off-the-shelf and custom-developed applications for sufficiency, scalability, and maintainability. Assess a company's IT infrastructure for hosting model adequacy, hardware inventory, network architecture, and business continuity procedures. Examine technology vendor contracts and compute IT spend through contract reviews and financial document analysis. Develop workbooks and reports to capture diligence observations/analysis. Job Requirements Academic Qualification: B.Tech. and MBA from leading technology/business schools. Relevant experience of 2-3 years at a Big 4 or equivalent Advisory Services practice. Knowledge of Microsoft-powered AI products such as Microsoft CoPilot or any other GenAI tools is preferred. Preferred industry experience in manufacturing, distribution, consumer products, business services, healthcare, financial services, or technology. Knowledge of US-based regulatory and compliance frameworks such as FFIEC, NERC CIP, PCI DSS, HIPAA, GLBA, and HITECH is a plus. ERP or supply chain applications implementation experience; functional expertise in IT and supporting front/back-office operations is preferred.

Who are we looking for? Job Title: Team Lead IT Infrastructure (Backup, VMware, Server Hardware) Location: Hyderabad Experience: 10+ years Employment Type: Full-time About the Role: We are looking for a passionate and experienced Team Lead who is committed to building a long-term career with Colruyt at our Hyderabad location. If you bring strong technical expertise, leadership capability, and a people-first mindset, this opportunity is for you. Key Responsibilities: Lead and manage a team of 10+ System Engineers, ensuring alignment with business goals and operational excellence. Handling L3 support for Backup, Storage, VMWare Infrastructure, and Physical Server (Dell / Lenovo / HP) Take ownership of team governance, including performance management, compliance with processes, and quality audits. Proactively handle escalations, ensuring timely resolution and communication with stakeholders. Drive resource planning and allocation, ensuring optimal utilization across projects and support tasks. Manage daily workflow of Incidents, Changes, Problems and Service Requests. Taking ownership of operational delivery so that QEE is guaranteed. Auditing and review operational deliverables and take necessary actions. Identify process improvement areas, propose initiatives and take steps for implementation. Providing feedback to Infrastructure System Manager/Infrastructure Domain Manager for technical improvement. Identifying knowledge gaps and take necessary actions. Foster a healthy team dynamic, promoting collaboration, accountability, and continuous improvement. Report operational metrics, so that status of operational health is monitored, maintained and informed to stakeholders. Create and maintain process documentation, dashboards. You work closely together with other infra teams and together in an international context. Oversee and ensure effective delivery of IT services related to: Backup & Recovery - PowerProtect Data Manager (Dell PPDM) - Cyber Recovery Vault - Data Domain systems Virtualization & System Administration - VMware ESXi, vCenter, vSAN - Linux OS administration - Server hardware lifecycle management - Disaster Recovery strategy and execution Storage solutions - Powermax, and SAN storage Scripting/automation (Nice to have) - Python, PowerShell, REST API for automation and reporting What do we expect from you: A professional and a strong believer in people and organizational values, viz. respect towards individuals, teamwork, readiness to serve, bearing a cost/benefit mindset, efficiency with simplicity, open communication while respecting privacy/confidentiality. A self-driven individual who can think along the organizational /team goals, takes a proactive approach, is a quick learner, and has a strong sense of ownership. Capability to work in a complex environment with lots of challenges and flexibility to changing environments. Strong and highly visible communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts) in English. Be social and approachable. Customer friendly yet be assertive. Knowledge of ITIL processes, Change, Incident and Problem. What can you expect from us? A company with strong culture with open communication. Professional environment that provides opportunities for work/life balance. To-the-point and hands-on training, depending on your experience. Various growth opportunities within the company.

Alorica India Private Limited is looking for IT.Infrastructure.Network Operations Center.Engineer to join our dynamic team and embark on a rewarding career journey Monitor network infrastructure / Troubleshoot and escalate network issues Ensure uptime, performance, and reliability Document incidents and operational metrics

You will be responsible for maintaining satisfactorysecurity and compliance posture for Managed IT Infrastructure. You will be responsible to act as security focal for the team and preform as liaison to drive collaboration initiatives You are expected to take lead initiatives in driving security enhancement projects You are expected to takelead initiatives to drive automation around security and compliance areas You will be responsible for timely preparations and reporting weekly/monthly and quarterly security assessment and operational metric reports and submissions. You will be demonstrating effective verbal and written communication Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise In-depth knowledge of IT Security, Compliance and governance, Industry Security practices and benchmarks Must have working experience with VMware, Linux and Windows Should be familiar with IT middlware such as DB2, WAS, MQ Strong grasp on configuration management and automation tools Must have working knowledge of productivity tools Must demonstrate good verbal and written communication Preferred technical and professional experience Solid knowledge of Hypervisors such as KVM & VMware ESXi and Linux and windows Servers in virtualized environments Should have basic knowledge of Networking and corporate networks. Should demonstrate zeal to learn and grow and passion for IT Security. Must have an eye for early detection for non-compliances and potential risks and exposures. Familiarity with scientific threat modelling and risk assessments Preferably CISSP Certified

About the UX/UI Role IBM's IT Infrastructure Software team is seeking a talented and motivated UX Designer with 5-10 years of professional experience to join our dynamic team. As a UX Designer, you will play a critical role in delivering user-centered design solutions that drive the success of our products and services. This is an exciting opportunity for a designer who thrives in an agile environment, works collaboratively with cross-functional teams, and is passionate about advocating for user-centered design principles.Key Responsibilities: End-to-End UX DesignCollaborate with subject matter experts, end-users, and product managers to create user-centric design concepts; including wireframes, prototypes, user flows, and UI elements using Figma and IBM’s Carbon Design System. Align with cross-functional teams to ensure design standards are met. Quality & ConsistencyEnsure designs meet the standards of quality, consistency, usability, and alignment with brand guidelines and usability standards. Collaboration & IntegrationWork development teams to align design and development processes, ensuring a seamless handoff from design to implementation. Agile ProcessesParticipate in Agile practices including sprint planning, retrospectives, and daily stand-ups, ensuring designs are delivered on time and in alignment with project goals. User Research & TestingParticipate in use-case discovery research, user journey mapping, concept testing, and feedback analysis to ensure design decisions are grounded in real user needs and insights. Enterprise Design Thinking WorkshopsFacilitate and participate in workshops that promote Design Thinking methodologies, driving continuous improvement in design processes and user experience. Continuous ImprovementActively contribute to the improvement of design processes, methodologies, and team performance. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands-On ExperienceProven proficiency conducting UX research using a range of methods, such as usability testing, surveys, user interviews, and ethnographic research, with a strong portfolio of projects. Comfortable analyzing and synthesizing both qualitative and quantitative data. Inferencing & SynthesisStrong skills in inferring user behaviors, motivations, and needs during research interviews, along with the ability to synthesize and connect complex data points to generate actionable insights. User-Centered FocusDeep understanding of user-centered design principles and the ability to translate user insights into clear, actionable design recommendations. Collaboration Skills: Strong ability to collaborate with cross-functional teams, including UX/UI designers, developers, and product managers, to influence product development and ensure user needs are prioritized. Communication & PresentationExcellent written and verbal communication skills. Ability to clearly present research findings and insights to both technical and non-technical stakeholders. Agile & Project ManagementFamiliarity with Agile processes and project management tools, ensuring smooth collaboration with cross-functional teams and timely delivery of design work. Preferred technical and professional experience Preferred Skills and Experience: Enterprise Software ResearchExperience in conducting research for enterprise-level software, particularly in IT infrastructure or enterprise software spaces, is a plus. Design ThinkingFamiliarity with Design Thinking methodologies and the ability to apply these to solve complex user problems and drive innovation. Cross-Functional CollaborationExperience working closely with designers, developers, and product managers in a cross-functional team to create user-centered products and solutions. This position is ideal for a passionate UX Researcher who is eager to contribute valuable insights and improve the user experience of products in the IT infrastructure space. If you're excited about advocating for the user and driving product success through research, we’d love to hear from you!

Job Summary This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Competencies: Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks. Excellent customer support skills Ability to prioritize IT tickets and respond effectively to end user. Should be able to think on his feet to ensure tickets and closed within SLA. Ability to multi task while managing multiple tickets and user requests. Knowledge of using any ticketing tool such as service first. Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications Upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment. Understanding the working nuances of FAIs existing IT infrastructure Preparing to trigger system updates as and when necessary Understanding the basic servers in use at FAI Being able to effectively diagnose any issues or incidents with servers Trigger server updates as and when necessary Support development and implementation of new projects and new hardware installations Perform configuration and maintenance activities relating to user profiles and policies Ensure adherence to the terms of license agreements Educational Qualification and Experience: Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce. Professional work experience of 2 to 3 years.

Manage complete lifecycle ITIL frame work which includes Incident , Change, Patch and Problem management Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc. Prepare, Execute & Track various plans Weekly and month report Coordinate with implementation team for timely completion of planned items Periodic Communication / Updates to Stakeholders Manage & Track Vendor Resource Deployment Escalation Management Coordinate with various teams & stakeholders and track delivery as per agreement Vendor Management for sourcing Resources, hardware, connectivity, OS and software licenses etc. Periodic Reporting Obtain customer feedback and make sure their issues, concerns are resolved. Obtain client sign off on meeting Objective and monthly reporting Flawless communication skills, both written and verbal. All kinds of customer interactions, transactions, and engagements - from end user to vendor team to customer support. Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints Liaise with internal teams Regular communication with internal and customer stakeholders. Collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered Work with the technology teams to ensure a seamless transaction. Ability to manage client expectations based on a true assessment of the situation and circumstances. Ability to drive different lines of possible resolution concurrently. A customer experience manager/specialist is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders, to keep fine-tuning the customers experience. Vendor Management Good presentation skills Good analytical skills Good interpersonal skills Self-motivated Demonstrate Ownership Can Do attitude Domain Knowledge : Fair understanding on various IT Infrastructure like Desktops, Sever, LAN & WAN connectivity, Network Equipment etc. Fair understanding on Windows OS, DHCP, DNS, Ping, Tracert Active Directory etc. Ability to work on Microsoft Project, Microsoft Excel, Word and PowerPoint Qualifications : Graduate ITIL or similar training / certification would be added advantage

1. Project management software proficiency particularly with Jira 2. Strong leadership and team collaboration. 3. Technical understanding of IT operations / IT Infrastructure and Basic level of coding 4. Understanding of software development life cycle (SDLC) methodologies, particularly Agile 5. Risk assessment and mitigation. 6. Excellent communication and interpersonal skills

We are looking for a highlyskilled and experienced Microsoft Security SME/Architect to join our team. Theideal candidate will have extensive expertise with the Microsoft securitysuite, specifically Microsoft Defender for Cloud and Microsoft Defender forOffice 365. This role involves leading the configuration of endpoint securitysolutions, ensuring integration with existing infrastructure, and aligning withsecurity best practices. What you'll do: Microsoft Security Suite Expertise Serve as theSubject Matter Expert (SME) for Microsoft security suite, with specialistresponsibilities in Microsoft Defender for Cloud and Microsoft Defender forOffice 365. Lead theconfiguration, deployment, and management of endpoint security solutions usingMicrosoft Defender. Ensureintegration of Microsoft Defender solutions with existing IT infrastructure andsecurity tools. Provide expertguidance on the configuration, optimization, and maintenance of MicrosoftDefender to enhance security posture. Endpoint Security Management Lead the designand implementation of endpoint security solutions, ensuring alignment withindustry best practices and organizational security policies. Collaborate withIT and security teams to ensure the secure configuration of endpoints,including OS hardening and application of security policies. Conduct regularassessments of endpoint security configurations to identify and remediatevulnerabilities. Develop andmaintain documentation for endpoint security configurations, policies, andprocedures. Security Strategy and Architecture Understand andapply the principles of network and endpoint security, current threat andattack trends, and security best practices such as defense in depth. Work closely withsecurity teams to explain the impacts of security configurations on end userdevices and ensure alignment with overall security strategy. Develop andmaintain a comprehensive security architecture framework for endpoint security. Provide strategicrecommendations to enhance the security posture of the organization through theeffective use of Microsoft security solutions. Training and Support Provide trainingand support to IT and security teams on the use and management of MicrosoftDefender solutions. Act as a point ofescalation for complex security issues related to Microsoft Defender. Stay up-to-datewith the latest developments in Microsoft security technologies and threatlandscape. Conduct knowledgesharing sessions and workshops to disseminate security best practices withinthe organization. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance

We are looking for a highlyskilled and experienced Microsoft Security SME/Architect to join our team. Theideal candidate will have extensive expertise with the Microsoft securitysuite, specifically Microsoft Defender for Cloud and Microsoft Defender forOffice 365. This role involves leading the configuration of endpoint securitysolutions, ensuring integration with existing infrastructure, and aligning withsecurity best practices. What you ll do: MicrosoftSecurity Suite Expertise Serve as theSubject Matter Expert (SME) for Microsoft security suite, with specialistresponsibilities in Microsoft Defender for Cloud and Microsoft Defender forOffice 365. Lead theconfiguration, deployment, and management of endpoint security solutions usingMicrosoft Defender. Ensureintegration of Microsoft Defender solutions with existing IT infrastructure andsecurity tools. Provide expertguidance on the configuration, optimization, and maintenance of MicrosoftDefender to enhance security posture. EndpointSecurity Management Lead the designand implementation of endpoint security solutions, ensuring alignment withindustry best practices and organizational security policies. Collaborate withIT and security teams to ensure the secure configuration of endpoints,including OS hardening and application of security policies. Conduct regularassessments of endpoint security configurations to identify and remediatevulnerabilities. Develop andmaintain documentation for endpoint security configurations, policies, andprocedures. SecurityStrategy and Architecture Understand andapply the principles of network and endpoint security, current threat andattack trends, and security best practices such as defense in depth. Work closely withsecurity teams to explain the impacts of security configurations on end userdevices and ensure alignment with overall security strategy. Develop andmaintain a comprehensive security architecture framework for endpoint security. Provide strategicrecommendations to enhance the security posture of the organization through theeffective use of Microsoft security solutions. Trainingand Support Provide trainingand support to IT and security teams on the use and management of MicrosoftDefender solutions. Act as a point ofescalation for complex security issues related to Microsoft Defender. Stay up-to-datewith the latest developments in Microsoft security technologies and threatlandscape. Conduct knowledgesharing sessions and workshops to disseminate security best practices withinthe organization. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance

Happiest Minds Technologies Pvt.Ltd is looking for TECHNICAL MANAGER to join our dynamic team and embark on a rewarding career journey Overseeing the development, implementation, and maintenance of technical systems, applications, and infrastructure Leading a team of technical specialists, including developers, engineers, and support staff, and managing their workload and performance Collaborating with other departments and teams, such as operations, sales, and marketing, to align technical solutions with business needs Developing and implementing technical processes and best practices, ensuring that projects are completed efficiently and effectively Monitoring and reporting on project progress, and making recommendations for improvements and changes to the project plan Ensuring that technical systems, applications, and infrastructure are secure, reliable, and scalable, and that technical problems are resolved promptly Maintaining accurate documentation of systems configurations, processes, and project plans Strong technical knowledge of software development and IT infrastructure, including systems, applications, and network technologies Excellent leadership, management, and interpersonal skills, including the ability to lead and motivate a team of technical specialists Program management customer management stakeholder management and delivery management. with Java/J2EE cloud skills

Presales, Solution Design The role requires the Solutions Architect to be part of Infrastructure Services Practice who will be responsible for presales solutions across Infrastructure Technology Services The role requires a very strong understanding of IT Infrastructure Technologies covering entire life-cycle services such as consulting, assessment, design, deployment, migration, and operations The Solutions Architect will work with sales, delivery, operations, and partners/vendors to address the business, operational and technical requirements of the customers The Solutions Architect is required to work and collaborate closely with peers across practices to create leading edge, innovative yet pragmatic solutions for the customers The ideal candidate is expected to be versatile who will handle pre-sales function, customer interactions, technical ownership, willingness to learn emerging technologies and build next generation solutions and offerings

The Azure L2 Support Engineer is responsible for managing andsupporting cloud infrastructure hosted on Microsoft Azure. This role involvesmonitoring, incident management, performance tuning, and ensuring adherence toorganizational SLAs and compliance requirements. The resource will play a keyrole in ensuring system reliability, cost optimization, and proactive serviceimprovements. Working in a general shift, the engineer will coordinate with bothinternal teams and external vendors to resolve technical issues efficiently andsupport continuous service enhancement initiatives. Job Responsibilities: Manage and monitor allinstalled systems and infrastructure in the Azure environment to ensure highavailability. Investigate and resolvetechnical issues related to Azure VMs, Azure AD, storage accounts, VNets, andrelated services. Provide L2 leveltroubleshooting for incidents escalated from the L1 support team, ensuringtimely resolution and documentation. Perform daily health checks ofAzure subscriptions and ensure alerts are addressed within SLA. Maintain, configure, andtroubleshoot hybrid cloud solutions (on-premises and Azure). Monitor and optimize costconsumption using Azure Cost Management tools. Apply security patches, OSupdates, and application upgrades in coordination with the change managementprocess. Develop scripts usingPowerShell or CLI for task automation and improved system efficiency. Participate in root causeanalysis of major incidents and support preventive action planning. Ensure proper documentation ofSOPs, incident resolution steps, change requests, and system configurations. Collaborate with architectureand engineering teams for cloud migrations and infrastructure deployments. Support internal audits andensure adherence to ISO/ITIL standards and security policies. Must have Skills: Hands-on experience with coreAzure services such as Azure Virtual Machines, Azure AD, Azure Storage, VNETs,NSGs, Azure Monitor, and Backup. Strong knowledge of Azuregovernance practices including tagging, policies, blueprints, and RBAC. Proficient with PowerShellscripting, Azure CLI, and ARM templates for automation and provisioning. Experience with Azure SiteRecovery (ASR), Azure Backup, and replication setup and troubleshooting. Familiarity with ITIL-basedincident, problem, and change management processes. Experience using monitoringtools such as Azure Monitor, Log Analytics, and third-party integrations. Working knowledge of networkconcepts like IP addressing, VPN Gateway, DNS, Load Balancers, and Firewalls. Knowledge of backup strategies,DR planning, and business continuity best practices in Azure. Ability to troubleshoot issuesspanning applications, OS, networking, and Azure infrastructure layers. Behavioral Attributes: Excellent verbal and writtencommunication skills for technical documentation and stakeholder interactions. Strong analytical and logicalreasoning with attention to detail. Proactive attitude toward identifyingand resolving recurring issues. Ability to prioritize tasksunder pressure and meet strict deadlines. Self-motivated, team-oriented,and capable of working independently with minimal supervision. Commitment to continuouslearning and skill development in evolving cloud technologies. Qualification and Experience: Bachelors degree in Computer Science, Information Technology, orequivalent technical discipline. 4 to 5 years of relevant experience in IT infrastructure and operations, with atleast 3 years in cloud support roles focused on Microsoft Azure environments. Certifications: - Microsoft Certified: Azure Administrator Associate (AZ-104) - ITIL FoundationCertification (preferred) - Additional relevantcertifications such as Azure Security Engineer Associate (AZ-500) or MicrosoftCertified: Azure Solutions Architect Expert are a plus.