1562 It Infrastructure Jobs - Page 27

We are seeking a highly motivated and technically skilled Business Analyst with experience in IT asset discovery tools. The candidate will play a key role in supporting the configuration, optimization, and business alignment including CMDB population, asset mapping, and data quality assurance. Key Responsibilities: Gather and analyze business and technical requirements related to IT asset discovery and configuration management. Collaborate with IT infrastructure, operations, and application teams to ensure accurate discovery and service mapping Configure, monitor, and validate the output of scans, including troubleshooting inaccuracies or gaps in CI data. Perform data validation, cleansing, and normalization to maintain CMDB accuracy and integrity. Develop and maintain process documentation, including workflows, technical specifications, BRDs, and FRDs. Assist in integrating with ITSM tools such as ServiceNow, BMC Remedy, or Jira. Support audits and compliance initiatives by ensuring accurate discovery and asset lifecycle tracking. Required Skills and Qualifications: 3+ years of experience as a Business Analyst in IT Operations, Infrastructure, or Asset Management. Hands-on experience with Virima Discovery (preferred) or similar tools like ServiceNow Discovery, BMC Discovery, Lansweeper, etc. Solid understanding of IT infrastructure components: servers, networks, databases, operating systems, and cloud services. Familiarity with CMDB, ITAM, and service dependency mapping. Proficiency in data analysis tools (e.g., Excel, SQL, Power BI) for discovery data validation. Working knowledge of networking protocols (e.g., SNMP, WMI, SSH, API integrations). Strong documentation and communication skills to translate technical data for non-technical stakeholders. ITIL Foundation certification (preferred). Nice to Have: Scripting experience (PowerShell, Bash, or Python). Experience integrating discovery data with ServiceNow CMDB. Exposure to compliance, audit, or regulatory reporting environments.

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experience in handling international clients. Project Description Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. Excellent communication skills (written & verbal) Language - English & French Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Good to Have: Language - German/ Spanish, Portuguese Additional Information (Travel & Shift, etc.) Willing to work from the office premises. Flexible & Open to work in 24*7 environment. Total Experience Expected: 02-04 years

About the Role: We are seeking a highly skilled and experienced Cloud Infrastructure Engineer L3 with a strong background in both AWS and Azure managed services, as well as on-premise infrastructure. The ideal candidate will have a proven track record of designing, deploying, and managing complex, highly available, and secure mixed infrastructure environments. This role requires expertise in integrated security, authentication, access control, software development practices, and critical data protection for consumer information. You will be a key contributor to our infrastructure team, ensuring the reliability, scalability, and security of our cloud and hybrid systems. Key Responsibilities : - Design, implement, and manage highly available, scalable, and secure cloud infrastructure solutions across AWS and Azure, as well as on-premise environments. - Deploy and maintain mixed infrastructure solutions, ensuring seamless integration between on-premise and cloud-based systems. - Implement and enforce robust security measures, including integrated security frameworks, authentication protocols, and access control mechanisms (e.g., AWS IAM policies, Azure RBAC, AWS Network Security Groups, Azure Network Security Groups, WAF). - Develop and maintain infrastructure as code (IaC) using tools like Terraform and Helm for consistent and automated deployments. - Collaborate closely with software development teams to integrate applications with cloud services and ensure infrastructure readiness for new features. - Implement and manage comprehensive data protection strategies for sensitive consumer data, such as electric meter readings and billing information, ensuring compliance and integrity (e.g., AWS KMS, Azure Key Vault). - Design, deploy, and manage monitoring and alerting systems (e.g., Prometheus, Grafana, AWS CloudWatch, Azure Monitor / Log Analytics) to ensure real-time visibility and proactive issue resolution. - Troubleshoot and optimize infrastructure performance, addressing complex issues across network layers (OSI Level 1-7). - Contribute to the continuous improvement of CI/CD pipelines, automation, and DevOps practices (e.g., AWS CodePipeline/CodeDeploy, Azure DevOps Pipelines). - Ensure adherence to IT Security best practices, including CIS Security Framework deployment, SELinux, SUDO Linux, and Windows AD/Azure Entra Domain Services IAM deployment. - Manage and configure network components such as Firewalls (e.g., AWS Network Firewall, Azure Firewall), Network Security Groups, Load Balancers (L3-L7 - e.g., AWS ELB/ALB, Azure Load Balancer/Application Gateway), NAT, PAT, and VPNs (e.g., AWS VPN Gateway, Azure VPN Gateway). - Develop and maintain custom WAF rules (e.g., AWS WAF, Azure WAF, ModSecurity) to protect web applications. - Participate in an Agile development environment, contributing to sprint planning, execution, and reviews. Requirements : - Minimum 5+ years of hands-on experience in cloud infrastructure engineering, with a strong focus on AWS and Azure. - Deep expertise in AWS managed services including but not limited to EC2, S3, VPC, IAM, Lambda, ECS (Elastic Container Service), CodePipeline, CodeDeploy, CloudWatch, KMS, ELB (ALB/NLB), and AWS VPN Gateway. - Strong knowledge of Azure specific managed services including Azure Virtual Machines, Azure Blob Storage, Azure Virtual Network (VNet), Azure Active Directory / Azure RBAC, Azure Functions, Azure Container Instances / Azure App Service (for container deployment), Azure DevOps Pipelines, Azure Monitor / Log Analytics, Azure Key Vault, Azure Load Balancer / Application Gateway, Azure VPN Gateway, Azure Firewall, and Azure Entra Domain Services. - Proven experience in deploying and managing mixed infrastructure environments (on-premise and cloud-based), with a focus on seamless integration and hybrid connectivity. - Solid background in software development, understanding of development methodologies, and ability to collaborate effectively with engineering teams. - Extensive experience with data protection strategies for sensitive consumer data, including encryption, access controls, and compliance. - Expertise in IT Security principles and implementation, including: - CIS Security Framework deployment. - Web Application Firewalls (WAF) in AWS, Azure, and standalone solutions (e.g., ModSecurity with custom rule development). - Network Routing, Firewalls, and VPNs. - Network OSI Model (Level 1-7) understanding. - SELinux and SUDO Linux deployment. - Windows Active Directory and Azure Entra Domain Services IAM deployment. - Experience in LDAP Deployment as a central authentication mechanism for Operating Systems (Windows as AD, Linux as LDAP Auth, Fortinet LDAP auth) and as SSO for WebApp Services. - Experience with Multi-Factor Authentication (MFA) solutions such as Microsoft Authenticator, Google Authenticator, and SMS-based One-Time Passwords (OTP). - Hands-on experience with containerization technologies, specifically Docker and Docker services (e.g., AWS ECS, Azure Container Instances / Azure App Service). - Proficiency in version control systems (e.g., Git) and developing/maintaining CI/CD pipelines (e.g., AWS CodePipeline/CodeDeploy, Azure DevOps Pipelines). - Experience with serverless frameworks and event-driven architecture (e.g., AWS Lambda, Azure Functions). - Strong knowledge of DevOps practices and tools. - Hands-on experience with monitoring and alerting tools such as Prometheus, Grafana, Prometheus Alertmanager (routing alerts via Slack, PagerDuty, email), AWS CloudWatch, and Azure Monitor / Log Analytics. - Experience with infrastructure as code (IaC) tools like Terraform and Helm. - Familiarity with Lightspeed and Udeploy. - Experience working in an Agile development methodology. Preferred Qualifications : - Relevant cloud certifications (e.g., AWS Certified Solutions Architect - Professional, AWS Certified DevOps Engineer - Professional, Azure Solutions Architect Expert, Azure DevOps Engineer Expert). - Experience with other monitoring tools and observability platforms. - Strong problem-solving skills and the ability to work independently and as part of a team. - Excellent communication and interpersonal skill

Business Unit: Cloud and Data Services, Digital Solutions Function: Business Development Manager -Technology Sales ( Infra , application and cloud services ) Based at / Location: Hyderabad and Kolkata Position Title / Role: Sales Head Broad Role Description: Business Development Manager: IT Technology Services, Cloud, Cloud Management, IT Infra , Security and Application Services Key Role Deliverables Will be responsible for forming strategies and methods specific to driving the Sales plan for respective territory. The candidate will be target orientated and should have key connections in the respective geos Will be responsible to meet Sales Quota on regular intervals and able to qualify for incentive programs. Will be responsible for ensuring that he/she meets territory quota and highly motivated to drive both NN & EN accounts. Will be responsible for setting-up framework for developing and optimizing outcome, setting new methods and improve market share. Will be responsible for driving Sales agenda to ensure that the KPIs are fulfilled in time. Will be responsible for managing and drive Writer Application offering such as Data Warehousing, Enterprise Content Mgmt , ERP services CDS offering like IMS, Security & Cloud business specific deliverables and have cross functional expertise Competency Assessment and Capability creation at the team level Sales experience handling Industry verticals such as BFSI , Manufacturing,CMT, or FMCG. Good connect with CIO/CTO of the respective territory is must should be able to build GTM plan for the business. Right Person (Qualification & Experience) B. Tech / Postgraduate with a major in Sales /Marketing Management Total Experience: 10-12 Years in sales business development in IT field Selling experience in Cloud, IT Application & Security Services Must have considerable Business, Market & Network/SaaS/Cloud Knowledge- India Business Region Knowledge of Techno-commercial technical understanding and Solution Consulting of Sizing/planning/prerequisites for specific products Has Execution excellence, Internal Stakeholder Management Skills, People Leadership, Assertiveness, Business Acumen, Coaching Skills Excellent Relationship with key CIO/CTO in the respective region- India Business Region. Personal Attributes Communicates effectively with cultures around geographies. Withstand pressure and contributes as a team player Target oriented

Job Description : We are looking for a skilled and detail-oriented IT Hardware System Engineer to manage and support the company's IT infrastructure, ensuring optimal performance, availability, and security of systems and networks. The ideal candidate will have hands-on experience with systems administration, network management, and incident response. Key Responsibilities : - Monitor, maintain, and support servers, networks, and systems for optimal performance. - Manage and troubleshoot incidents related to hardware, software, and network systems. - Perform regular system backups and disaster recovery planning/testing. - Manage user accounts, access permissions, and IT assets. - Implement security protocols and conduct regular system audits to ensure compliance. - Collaborate with other IT teams and departments to support business applications and services. - Create and maintain IT documentation, including SOPs, system configurations, and support logs. - Manage vendors and service providers related to IT infrastructure. - Participate in IT projects, upgrades, and roll outs as needed. - Provide technical support to internal users across multiple locations (onsite and remote). - Maintain inventory of IT hardware assets and ensure proper lifecycle management. Requirements : - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-5 years of experience in IT operations, system administration, or a similar role. - Strong understanding of Windows/Linux/IOS servers, network infrastructure, and cloud technologies (e.g., AWS, Azure). - Knowledge of ITIL (Information Technology Infrastructure Library) practices and change management processes. - Excellent troubleshooting and analytical skills. - Excellent knowledge in IT asset management & strong communication and documentation skills.

Perficient India is looking for Lead Technical Consultant - Java with Angular Developer to join our dynamic team and embark on a rewarding career journey We are seeking a versatile technical consultant to assess and maintain our information technology systems To ensure success as a technical consultant, you should exhibit extensive experience in providing Information Technology support in a demanding environment Outstanding technical consultants ensure that company IT systems run efficiently Documenting processes and monitoring system performance metrics Implementing the latest technological advancements and solutions Performing diagnostic tests and troubleshooting

Job_Description":" Broad Function: As an IT System Manager at FCI, you will be responsible for overseeing and optimizing our software stack, ensuring its efficient operation, and aligning it with the organizations strategic goals. You will play a critical role in maintaining and enhancing our IT infrastructure to support various business processes, including sales, marketing, customer service, and ERP management. \u200bRoles and Responsibilities: Software Implementation and Integration: Lead the implementation and integration of software solutions such as Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP management systems. Collaborate with cross-functional teams to define requirements and configure software to meet business needs. Software Management: Proactively monitor and maintain the health, performance, and security of all software applications. Ensure software updates and patches are applied in a timely manner to keep systems up to date. User Support and Training: Provide user support and training to ensure employees can effectively use the software tools. Troubleshoot and resolve software-related issues in a timely manner. Data Management: Oversee data management within software applications, ensuring data accuracy, integrity, and security. Develop and implement data backup and recovery plans. Vendor Management: Manage relationships with software vendors and service providers. Evaluate and recommend new software solutions that align with the companys goals. Security and Compliance: Implement and enforce security best practices to protect sensitive data. Ensure compliance with industry regulations and standards related to IT systems. Documentation: Maintain comprehensive documentation for software configurations, procedures, and policies. Create and update user guides and training materials. \u200b Requirements Key skills & Desired Experience required for the role: Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred). Proven experience in implementing and managing software solutions like Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP systems. Strong understanding of IT infrastructure, networking, and security concepts. Excellent problem-solving skills and the ability to troubleshoot complex software issues. Project management skills with the ability to lead software implementation projects. Strong communication and interpersonal skills to work effectively with cross-functional teams. Knowledge of industry best practices for data management and security. Relevant certifications (e.g., Zoho Certified Administrator, HubSpot Certified, etc.) are a plus. Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouse, and children Accidental insurance coverage Life insurance coverage Company-paid lunch Company-paid transportation Access to online learning platforms such as Udemy and LinkedIn Learning Retirement benefits including Provident Fund (PF) and Gratuity Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving ","

Roles and Responsibilities: Assess and validate major incidents, manage notifications and escalations as defined in the major incident management process. Manage and coordinate recovery actions and plans for major incidents to resolution. Provide timely and informative updates to management, stakeholders, and users until incident closure. Monitor the incidents to ensure that the Service Level Agreements are adhered to both from a response and resolution perspective. Ensure the appropriate level of technical or functional support team is actively engaged. Manage incident technical bridge calls and provide direction if further escalation is required. Ensure that accurate timelines of recovery plans and activities on major incidents are documented via detailed chronology Ticket generation, notifications and followups with relevant functional groups for service incidents ensure redundancy is maintained. TAM coordination for client notifications and issues. Planned / Emergency activity mailers and bridge initiation Understand and track outstanding preventive actions and improvement plans for incidents escalated until closure for all aspects covered in the Root Cause Analysis report Ensure the closure of all resolved and end-user-confirmed Incident records Behavioral Skills Effective Business Communication both written and verbal Active listening and probing skills Attitude to feedback / willing to learn Positive attitude to adapt to new technologies / roles Team Player Technical Skills: IT infrastructure overview Knowledge and experience of supporting range of IT applications, platforms and technologies MS Office Intermediate Qualifications Bachelors degree, ITIL knowlegde and technical expertise

The SRF School, Bharuch, is an upcoming school project under the leadership of the renowned SRF group. We invite smart, energetic and creative professionals to be a part of its family. We are looking for someone who can initiate, develop and be a part of our quest for excellence in holistic education. To provide effective, dynamic and inspirational leadership in order that every child is able to fulfil their true potential. The IT officer will lead and, architect, implement, upgrade and support the IT Infrastructure across School and related educational Institutions through continuous evaluation of latest technologies. The role primarily focuses on:- Roles & Responsibilities: 1. Development and design of IT Infrastructure: 1 (a) Infrastructure Architecture and Design (DO) Plan, organize, control and evaluate IT and electronic data operations for School Create comprehensive documentation of School IT Infrastructure. 1 (b) Infrastructure Projects Management Follow PMI standards to manage projects through the project lifecycles of initiation, planning, execution and closure. Develop requirements, outlines, budgets, and schedulers for information technology projects. Ensure project is completed within budget and on time 2. Evaluation & Introduction of New technologies: Speaking to management team/Users to find out what they want and to advise them objectively on where IT might make a difference to the business Support in creating the Business Case and conducting the Proof of Concept Planning the stages of the project and how each affects the business 3. Guide, support Central & Site IT teams: 3 (a) Operational Support (DO) Coordinating the project team Data center Management Common server management Key data backup management including database Audit systems and assess their outcomes twice a year 3 (b) Network Management (DO) Ensure Local area network of School is functioning satisfactorily 4. IT Purchases and Management of IT Budget: 4 (a) IT procurement & major renewals Management & Vendor Management (DO/ Manage) Manage procurement on time Standardization of regular purchases Major renewals (N/W link, internet access, Firewall, UPS, key printers, Servers, License MS, AV). 4 (b) IT Asset management (DO) Manage IT assets, upgrade, insure and maintain it. Keep track of licenses and usage of Infra applications. 4 (c) IT Cost Management (Manage) Prepare and put up for approval annual IT infrastructure cost budgets Review Monthly Budget vs expenses 4 (d) Infrastructure Project Management for new Schools 5. Keeping IT infrastructure Secure (Risk Mitigation): 5 (a) IT Security (DO) Devise the IT security architecture for School. Develop security policy and governance standards and revise periodically. Do periodic checks for compliance of policies 6. Proper IT Governance to standardize & comply to laws: Preparation and submission of IT policies for approval License Compliance Documenting and Managing License Compliance Location : Village - Navetha, Near Jio Petrol pump, Bharuch Age: 25 - 40 Years Experience: 3 - 10 Years Qualification: Graduate, Post Graduate in IT. Key Skills: Knowledge on IT Architecture IT Skill development IT Innovation IT Purchase and security IT Governance Good Communication and Inter personal Skills Timely planning and execution of duties Co-ordination and management skills Resourceful

Location : Punjab Experience : 6-10 years Job Description : Title : Azure Cloud Developer Responsibilities : - Design and develop scalable, secure, and highly available cloud solutions using best practices. - Implement cloud-native applications and services on Microsoft Azure. - Develop and maintain REST/SOAP APIs for seamless integration with other systems. - Write clean, efficient, and well-documented code. - Develop and deploy solutions using Azure services, including Cosmos DB, BLOB storage, Azure Functions, Azure DevOps, ARM Templates, and Service Bus. - Implement and manage Azure Service Bus (ASB) concepts and configurations. - Leverage Azure DevOps for CI/CD pipelines and infrastructure as code. - Design and develop solutions using SQL-based databases. - Optimize database performance and ensure data integrity. - Design and develop RESTful and SOAP-based APIs. - Ensure API security and performance. Qualifications : - 6+ years of experience in cloud development. - Strong proficiency in C# or Python. - Extensive experience with scalable and secure cloud solution design and development. - Deep expertise in Microsoft Azure(Cosmos DB, BLOB storage, Azure Functions, Azure DevOps, ARM Templates) - Experience with SQL-based databases. - Proven experience in designing and developing REST/SOAP APIs. - Strong understanding of cloud security best practices. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently in a remote environment.

Key Responsibilities : - Design, build, and maintain CI/CD pipelines using Jenkins, GitLab CI, or similar tools. - Automate deployment processes for microservices and containerized applications across multiple environments. - Ensure high availability and rollback capabilities for production deployments. - Develop and maintain infrastructure provisioning scripts using tools like Terraform or CloudFormation. - Implement configuration management solutions with Ansible, Puppet, or Chef. - Ensure infrastructure scalability, reliability, and security for on-prem and cloud environments. - Write and optimize scripts using Python, Bash, or PowerShell for automating operational tasks. - Build custom tools to streamline repetitive DevOps workflows. - Implement monitoring and alerting automation to proactively address system issues. - Collaborate with database administrators to manage and optimize SQL and NoSQL databases (e.g., PostgreSQL, MongoDB). - Implement automated database backup, restoration, and performance monitoring solutions. - Ensure secure handling of database credentials and access through tools like HashiCorp Vault. - Partner with development, QA, and operations teams to align DevOps practices with business goals. Technical Skills and Qualifications : - Bachelor's degree in Computer Science, IT, or related field. - Expertise in Jenkins, GitLab CI/CD, or similar tools for automation pipelines. - Strong proficiency in Python, Bash, or PowerShell scripting for automation. - Hands-on experience with AWS, Azure, or Google Cloud. - Proficiency with Docker and Kubernetes for managing containerized applications. - Expertise in Terraform, CloudFormation, or similar tools for infrastructure provisioning. - Familiarity with both SQL and NoSQL databases (e.g., PostgreSQL, MongoDB)

Position Name & Reporting Job Role: Future CIO - IT and SAP Lead Location: Hyderabad (initial support from GMMCO) Profile Overview: We are seeking a strategic IT leader with the skills and potential to take on the CIO role within the next two years. The ideal candidate will have a deep understanding of ITIL processes, a future-focused approach to technology, and significant expertise in cloud solutions and SAP. This position will oversee IT operations for a start-up in INNOVATIVE INFRA AND MINING SOLUTIONS LIMITED, Hyderabad, with support from GMMCO, while driving innovative IT initiatives that support future growth. We're looking for the candidates with a solid business, team management and functional consulting background. Key Responsibilities: Design, implement, and optimize IT infrastructure with a focus on scalability, security, and business alignment. Manage IT service management processes in line with ITIL frameworks to ensure efficient and reliable service delivery. Lead cloud strategy, implementation, and management (across platforms such as AWS, Azure, or GCP), focusing on security, performance, and cost optimization. Oversee and drive new IT initiatives, including the adoption of emerging technologies such as AI, IoT, automation, and cybersecurity enhancements. Manage SAP implementation projects (S/4HANA) using both greenfield and brownfield approaches, ensuring seamless integration with other systems. Provide leadership for SAP operations, particularly focusing on FI (Finance) and MM (Materials Management) modules. Align IT strategies with overall business goals, ensuring technology initiatives contribute to long-term growth. Foster a culture of continuous improvement within the IT team and ensure ongoing knowledge development. Collaborate with business stakeholders and other departments to ensure smooth execution of IT projects and strategies. Technical Skills and Expertise: Strong knowledge of ITIL processes, with extensive experience managing IT service delivery and operations. Deep expertise in cloud technologies and infrastructure, including experience with cloud migration and management across platforms like AWS, Azure, or GCP. Extensive hands-on experience with SAP, especially in SAP S/4HANA implementations. Proficiency in SAP FI (Finance) and MM (Materials Management) modules and experience in handling complex SAP workflows. Knowledge of IT infrastructure, virtualization (VMware, Hyper-V), networking, and security best practices. Strong understanding of automation, DevOps methodologies, and IT innovation. Experience with enterprise architecture, system integration, and large-scale IT transformations. Required Experience: Approximately 40 years of age, with 12-15 years of IT experience in leadership roles. Proven experience managing SAP implementation projects, including both greenfield and brownfield environments. Expertise in managing ITIL processes and IT service management. Strong knowledge of cloud technologies and IT infrastructure. Demonstrated ability to lead IT teams and manage stakeholders effectively. Added Advantage: Experience in fast-paced, dynamic environments such as start-ups. Familiarity with business process optimization and digital transformation.

We are actively seeking an experienced for Server Management Administrator (Linux with RedHat & Networking Troubleshooting) to join our team. Job Title : Server Management Administrator (Linux with RedHat & Networking Troubleshooting) Experience : 4 to 8 Years Location : Pan India Notice Period : Immediate Joiners Job Summary : We are hiring a Server Management Administrator with expertise in Linux (RedHat) and Networking Troubleshooting to manage and maintain IT infrastructure. The role involves server administration, networking, security, and performance monitoring to ensure smooth operations. Key Responsibilities : - Linux Server Administration : Install, configure, and maintain RedHat-based servers. - Networking Troubleshooting : Resolve network issues (DNS, DHCP, TCP/IP, Firewalls, VPNs, Load Balancers). - System Monitoring & Security : Monitor performance, apply patches, and enhance security. - User & Access Management : Manage accounts, roles, and permissions. - Backup & Recovery : Implement data backup and recovery strategies. - Virtualization & Cloud Exposure (Preferred) : Experience with AWS, Azure, or GCP is a plus. - Incident & Problem Management : Collaborate with IT teams to resolve issues. Required Skills : - Strong experience in RedHat Linux administration. - Hands-on experience in network troubleshooting. - Knowledge of security & compliance standards. - Familiarity with automation tools (Ansible, Puppet, Shell scripting - preferred). - Exposure to virtualization (VMware, KVM - a plus). Qualifications : - Bachelor's degree in IT, Computer Science, or related field. - Preferred Certifications : RHCE, RHCSA, CCNA. - Immediate joiners preferred! Apply now if you have the required skills.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY S AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Change Mgmt. Experience>10 YEARS.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Work closely with clients to understand their needs and provide tailored solutions. Stay up-to-date with industry trends and best practices to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficient in using various tools and technologies, including data modeling and reporting software. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Design and execute experiments to test hypotheses and validate results. Communicate findings and recommendations to stakeholders through clear and concise reports. Identify and mitigate risks associated with projects and initiatives. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively in a fast-paced environment. Strong attention to detail and ability to meet deadlines. Experience with data analysis and interpretation tools. Ability to think critically and make informed decisions.

Looking for a skilled Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and be able to work effectively in a fast-paced environment. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide insights. Develop and implement process improvements to increase efficiency and productivity. Conduct thorough analysis of market trends and competitor activity. Identify and mitigate potential risks and issues impacting business operations. Provide expert advice and guidance on analytical tools and techniques. Develop and maintain detailed reports and presentations for stakeholders. Job Requirements Strong understanding of analytical principles and practices. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Proficiency in analytical software and tools. Ability to adapt to changing priorities and deadlines. About Company eClerx Services Ltd. is a leading provider of IT Services & Consulting solutions, committed to delivering exceptional results and exceeding client expectations.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Work closely with stakeholders to understand business needs and provide solutions. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration with stakeholders. Experience with data analysis tools and software, such as Excel or SQL. Strong organizational and time management skills to meet deadlines and deliver results.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify and implement process improvements to increase efficiency. Develop and maintain technical documentation for data analysis systems. Troubleshoot and resolve data analysis-related issues promptly. Job Requirements Strong understanding of data analysis principles and techniques. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills. Experience with data visualization tools and technologies. Strong knowledge of IT Services & Consulting industry trends and best practices. About Company eClerx Services Ltd. is a leading provider of IT Services & Consulting solutions, committed to delivering exceptional results and exceeding client expectations.

Looking for a skilled Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and be able to work effectively in a fast-paced environment. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide insights. Develop and implement process improvements to increase efficiency and productivity. Conduct thorough analysis of market trends and competitor activity. Provide expert guidance on industry best practices and standards. Identify and mitigate risks associated with business operations. Develop and maintain relationships with key stakeholders and clients. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Experience with data analysis and visualization tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Communicate findings and insights to stakeholders through clear and concise reports. Job Requirements Strong understanding of data analysis principles and techniques. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills. Experience with data visualization tools and technologies. Ability to adapt to changing requirements and priorities.

Looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and be able to manage processes effectively. As a Process Manager, you will oversee the development and implementation of new processes, ensuring they are efficient and meet business requirements. Roles and Responsibility Develop and implement new processes to improve efficiency and productivity. Manage existing processes to ensure they are up-to-date and relevant. Collaborate with cross-functional teams to identify areas for improvement. Analyze data to identify trends and opportunities for process improvements. Implement changes to processes and procedures as needed. Ensure compliance with industry standards and best practices. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Experience with process management tools and technologies. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Work closely with stakeholders to understand business needs and provide solutions. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and software is required. Strong organizational and time management skills to prioritize tasks and manage multiple projects simultaneously.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 7-9 years of experience in process management and be able to lead cross-functional teams to achieve business objectives. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring compliance with industry standards. Collaborate with stakeholders to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Lead and motivate teams to achieve process goals and objectives. Ensure effective communication and coordination across departments and teams. Job Requirements Minimum 7 years of experience in process management or a related field. Strong understanding of IT Services & Consulting industry trends and best practices. Excellent leadership and communication skills, with the ability to motivate teams. Strong analytical and problem-solving skills, with attention to detail. Ability to work in a fast-paced environment and adapt to changing priorities. Experience with process management tools and technologies is desirable.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Cross Functional Service Management. Experience5-8 Years.