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8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

You will be responsible for hands-on administration of all IT infrastructure related services with a primary focus on compute, networking, identity, and VMware services. Your role will also involve providing tiers 2 and 3 end user support as required. As a Subject Matter Expert (SME), you will demonstrate proficiency in VMware, DNS, DHCP, Active Directory, and Windows Server enterprise. Additionally, your responsibilities will include: - Managing VMware environments, including version upgrades, template creation, resource upgrades, VMSA patch updating, and ESXi host patching - Handling physical servers management tasks such as BIOS and firmware updates, RAID configuration, and certificate server management - Demonstrating advanced knowledge of DNS, DHCP, Kerberos, and Windows Authentication - Administering Windows virtual environments, including Group Policy Objects (GPOs) management and troubleshooting OS-level issues - Overseeing all backup and patching activities for the IT infrastructure - Identifying and troubleshooting Windows server-related resource issues such as CPU, memory, I/O, and disk space - Conducting routine audits and proactive assessments of the IT infrastructure environment to identify opportunities for improvement, service enhancement, and cost optimization - Managing risk within the IT infrastructure environment and remediating identified vulnerabilities and risks - Supporting secure identity management and authentication capabilities through centralized mechanisms like SAML, Kerberos, LDAP, and federation - Demonstrating proficiency in Azure to create VMs, resolve login-related issues, and manage Azure AD and IAM - Managing patch installations on all Azure VMs/servers, utilizing ticketing tools, fixing vulnerabilities, and working with desktop/endpoint central management tools - Utilizing AWS basic knowledge to create VMs, provide user access, and perform troubleshooting related to OneDrive issues - Employing O365 Defender knowledge to check and fix vulnerabilities, as well as working with Veeam backup tool for data protection - Generating reports, creating Standard Operating Procedures (SOPs), and collaborating with vendors to resolve issues - Utilizing Dell EMC storage knowledge for LUN creation, storage extension for VMware, and troubleshooting tasks related to OneDrive issues Your skill set should include proficiency in Active Directory, IT infrastructure management, ticketing tools, Dell EMC storage, VMware, ESXi, DHCP, Azure, O365 Defender, authentication mechanisms, Azure AD, Veeam Backup, Windows Server, GPO management, DNS, AWS, IAM, and patch management.,

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

You will be working at KPMG in India, a professional services firm affiliated with KPMG International Limited. Established in August 1993, KPMG in India has a strong presence with offices in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada. As part of the KPMG entities in India, you will have the opportunity to serve national and international clients across various sectors. Our professionals leverage the global network of firms while staying informed about local laws, regulations, markets, and competition. At KPMG, we focus on providing rapid, performance-based, industry-focused, and technology-enabled services that draw upon our shared knowledge of global and local industries and our deep understanding of the Indian business environment.,

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1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in your current role, and preparing for future advancements. Encouraging you to take every opportunity to further your career within the global team. The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providing managed services to clients, ensuring operational IT infrastructure and systems by proactively identifying, investigating, and resolving technical incidents and problems. The focus is on first-line support for standard and low complexity incidents and service requests across multiple technology domains like Cloud, Security, Networking, Applications, and Collaboration. Additionally, contributing to project work as required. **Key Responsibilities:** - Monitoring client infrastructure and solutions - Identifying problems and errors preemptively - Investigating incidents and problems to identify root causes - Providing telephonic or chat support to clients - Scheduling maintenance activity windows - Ensuring resolution of incidents and requests efficiently - Updating knowledge articles and identifying optimization opportunities - Contributing to project work as needed - Implementing Disaster Recovery functions and tests - Performing related tasks as required **Knowledge and Attributes:** - Effective communication and working across different cultures - Advanced planning and adaptability - Positive outlook and ability to work well under pressure - Active listening techniques and client-focused interactions - Adaptability to changing circumstances **Academic Qualifications and Certifications:** - Bachelor's degree in IT/Computing or equivalent work experience - Relevant certifications in IT services - Desirable certifications include CCNA, Microsoft Certified, AWS Certified, etc. **Required Experience:** - Entry-level experience in troubleshooting and support within ICT organizations - Basic knowledge of supported technical domains and ITIL processes **Workplace Type:** On-site Working *Equal Opportunity Employer*,

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0.0 - 4.0 years

2 - 6 Lacs

Jaipur

Work from Office

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including: Mapping the relationships between IT platform/infrastructure components (ie, Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks) Identifying the key technology interactions and dependencies across systems/platforms impacting the organization s ability to achieve integration, compatibility, and performance targets Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

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0.0 - 4.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including: Mapping the relationships between IT platform/infrastructure components (ie, Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks) Identifying the key technology interactions and dependencies across systems/platforms impacting the organization s ability to achieve integration, compatibility, and performance targets Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

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6.0 - 10.0 years

10 - 15 Lacs

Bengaluru

Work from Office

We are looking for a hands-on IT Manager for a 6-month extendable contract to lead and execute critical IT infrastructure and operations initiatives. This is a high-impact role where you will be responsible for building foundational IT processes from the ground up while also managing day-to-day IT systems. You will work closely with cross-functional teams and external partners to ensure secure, scalable, and efficient IT operations. Why Join Us: This is a great opportunity to influence the IT backbone of a growing global company. If you thrive in a build-from-scratch environment and enjoy rolling up your sleeves, we d love to hear from you. What Youll Do Design and implement core IT processes, policies, and workflows across the organization Set up and manage SSO (Single Sign-On) solutions to streamline and secure access management Take ownership of endpoint management (device lifecycle management) , including provisioning, configuration, compliance, and security using tools like Intune, Jamf, or similar Administer and optimize Active Directory and identity management systems Ensure secure and scalable onboarding/off boarding processes and access controls Support the rollout of collaboration tools, software licenses, and IT hardware Manage relationships with IT vendors and service providers Troubleshoot and resolve complex IT issues in a timely manner Maintain documentation of systems and procedures for internal reference What Youll Bring 6-10 years of experience in IT infrastructure or systems administration, including team or project leadership Strong, hands-on experience with: - SSO setup and management (e.g., Okta, Azure AD) - Endpoint management solutions (e.g., Microsoft Intune, Jamf, Kandji) - Active Directory and related tools Proven track record in building or scaling IT processes in a growing organization Strong problem-solving skills and the ability to work independently Excellent communication and stakeholder management skills Experience in a SaaS or fast-paced tech environment is a plus Preferred Certifications (not mandatory, but a strong plus): Microsoft Certified: Azure Administrator Associate Okta Certified Administrator / Okta Certified Consultant Jamf 200/300 Certifications (for Mac endpoint management) CompTIA Security+ or CompTIA Network+ ITIL Foundation Certification (for process setup and IT service management)

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5.0 - 11.0 years

8 - 9 Lacs

Gurugram

Work from Office

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

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0.0 - 4.0 years

2 - 6 Lacs

Gurugram

Work from Office

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including: Mapping the relationships between IT platform/infrastructure components (ie, Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks) Identifying the key technology interactions and dependencies across systems/platforms impacting the organization s ability to achieve integration, compatibility, and performance targets Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

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1.0 - 2.0 years

3 - 4 Lacs

Gurugram

Work from Office

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

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4.0 - 8.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Responsibilities Skill Set Category Services Command Centre L2 IMS Experience: 4- 8 yrs. Mandatory skills: French language speak / write, IT infrastructure knowledge, Windows / Unix Tech/ Ops - Production support Detailed Job description: Ability to monitor the infrastructure / applicative alerts and take action to resolve the events Escalate to business as needed Perform Health checks to ensure the start & end of business hours To have knowledge on IT infrastructure able to bridge calls to the business in case of known incidents Rotational Shift 24 x 7 support Sound knowledge & hands on experience on WIN & Unix L1 skill Ability to communicate to users over telephone / e-mail communication in French & English Have knowledge on handling ITSM services such as Service now, Client ITSM added advantage Contribute towards innovative and creative process solutions for optimisation. Identify and automate repetitive tasks Ability to multitask on different process Profile Candidates with good communication & analytical skills French language mandatory with good written and oral skills, B1 / B2 certified in French lang Knowledge on IT Infrastructure Practical knowledge on Windows/Unix/MSSQL/POSTGRE- L2 Job schedulers knowledge (Control-M/Autosys, UC4) Good knowledge in Monitoring infrastructure Understanding of ITIL concepts in Operations (Incident, Change, Problem) Understanding of Event Management (Monitoring tools) in Infrastructure Able to handle Incident crisis calls

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1.0 - 6.0 years

6 - 10 Lacs

Chennai

Work from Office

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

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2.0 - 7.0 years

6 - 10 Lacs

Bengaluru

Work from Office

The Cloud + DevOps team consists of professionals dedicatedto optimizing software development and deployment processes through automation, continuous integration, and cloud infrastructure management. They specialize inconfiguring scalable cloud environments, streamlining CI/CD pipelines, andensuring system reliability and security. By leveraging tools like Docker, Kubernetes, Jenkins, and leading cloud platforms such as AWS, Azure, and GoogleCloud, the team ensures high availability, faster releases, and efficientinfrastructure management to support business growth. Responsibilities Strong knowledge of DevOps methodology including serverarchitecture, operating systems and networks Ability to diagnose and resolve complex technical issueseffectively and efficiently. Analyse problems that L1 could not resolve andapply their deeper technical knowledge to find solutions. Understanding customer requirements and project KPIs Implementing various development, testing, automation tools, and IT infrastructure Setting up tools and required infrastructure Defining and setting development, testing, release, update, and support processes for DevOps operation Have the technical skills to review, verify, and validatethe software code developed in the project Troubleshooting techniques and fixing the code bugs Selecting and deploying appropriate CI/CD tools Strive for continuous improvement and build continuousintegration, continuous development, and constant deployment pipeline ( CI/CD Pipeline)

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1.0 - 2.0 years

6 - 7 Lacs

Mumbai

Work from Office

IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including: Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks) Identifying the key technology interactions and dependencies across systems/platforms impacting the organization s ability to achieve integration, compatibility, and performance targets Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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1.0 - 2.0 years

3 - 4 Lacs

Chennai

Work from Office

IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including: Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks) Identifying the key technology interactions and dependencies across systems/platforms impacting the organization s ability to achieve integration, compatibility, and performance targets Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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1.0 - 2.0 years

2 - 5 Lacs

Gurugram

Work from Office

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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1.0 - 2.0 years

3 - 4 Lacs

Mohali

Work from Office

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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1.0 - 2.0 years

3 - 4 Lacs

Mumbai

Work from Office

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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1.0 - 2.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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1.0 - 2.0 years

3 - 4 Lacs

Kolkata

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Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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1.0 - 2.0 years

3 - 4 Lacs

Mumbai

Work from Office

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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12.0 - 16.0 years

30 - 35 Lacs

Mumbai

Work from Office

Greetings from Theobroma Foods Pvt Ltd!! We are looking forward to hire a General Manager - IT Infrastructure at our Corporate Office. Location - Govandi, Deonar Job Role - The key responsibilities for the mentioned role is as follows - 1. Data Center & Infrastructure Management Full-stack management of in-house, co-located, and outsourced data centers including power, cooling, racks, structured cabling, and environmental monitoring systems. Plan, size, and scale compute and storage capacity (SAN/NAS), virtualization clusters (VMware ESXi), and HA failover for critical applications (e.g., SAP ECC/HANA, MS Dynamics). Define hypervisor configurations, resource pools, clustering, DRS/HA policies, and vMotion strategy. Implement and test DR strategies using tools like Veeam, Zerto, and Commvault across Tier 3+ DC/DR setups. 2. Core Network & WAN Infrastructure Architect and manage MPLS/SD-WAN network designs supporting 99.99% uptime across 300+ restaurant and corporate locations. Deep experience with protocols: BGP, OSPF, EIGRP, VRRP, HSRP, STP, VRF segmentation. Core device configuration and administration: Cisco Catalyst 3750/4500/9400, Nexus 7K/9K, Juniper EX series, SonicWALL, FortiGate UTM. Manage L2/L3 switch fabric, trunking (802.1Q), QoS policies, link aggregation (LACP), and redundant routing via HSRP/VRRP. 3. Perimeter Security & Enterprise Firewalling Define and enforce firewall rulesets (NAT, PAT, ACLs) and policies on SonicWALL, Cisco ASA, FortiGate, and Check Point platforms. Centralized management and threat detection using UTM appliances and NGFW with Intrusion Detection/Prevention (IDS/IPS). VPN infrastructure management: IPsec tunnels for site-to-site, SSL VPN for remote access (SonicWALL, Cisco AnyConnect). Security hardening of router/switch configurations and OS image compliance for patching and version control. 4. Virtualization & Cloud Services Lead infrastructure-as-a-service (IaaS) strategies on Azure/AWS: VNet design, ExpressRoute/VPN Gateway configuration, NSG/UDR planning. Migrate workloads from on-prem to cloud (Lift & Shift), implement cloud backup using Azure Backup or AWS Glacier. VM and containerized environment administration using vSphere, vCenter, Docker (Swarm/K8s optional). Integrate Active Directory Federation Services (ADFS), Azure AD Connect, SSO/MFA security policies. 5. End-User & Outlet IT Management Design, configure, and monitor thin client and POS networks with restricted VLAN segmentation and DHCP relay strategies. Oversee wireless controller and AP deployments (Cisco WLC, Aruba Central), guest network isolation, and 802.1X authentication. Automate endpoint configuration via SCCM/Intune, monitor compliance, and manage patching across endpoints. Ensure smooth functioning of retail/outlet technology stack: POS, KDS, kiosks, customer Wi-Fi, and order tablets. 6. Network Monitoring & Fault Management Deploy and administer monitoring platforms (SolarWinds, PRTG, Nagios) for real-time alerts, link availability, SNMP polling, and NetFlow analysis. Set up SLA compliance metrics and auto-ticketing via integration with ITSM tools (ServiceNow/FreshService). Troubleshoot escalated L2/L3 incidents, link flaps, routing loops, high CPU/memory on core devices. Manage proactive monitoring scripts for packet loss, jitter, throughput, and MTTR reduction. 7 . Policy, Audit & Compliance Implement and maintain ITGC/ISO27001-aligned infrastructure processes and documentation. Ensure compliance with PCI-DSS for payment environments, endpoint encryption, NAC enforcement, and log retention. Prepare documentation for security audits, process SOPs, DR drills, RCA reports, change and patch management logs. 8. Strategic Planning, Budgeting & Optimization Annual CAPEX/OPEX planning for IT Infrastructure spend with a focus on ROI, scalability, and vendor negotiation. Design policies for asset lifecycle management, EOL/EOS tracking, and hardware refresh cycles. Optimize licensing, WAN bandwidth planning, and datacenter power/cooling efficiency metrics (PUE/DCiE). 9. Software Asset Management & Licensing Compliance End-to-end ownership of software licensing lifecycle: procurement, activation, allocation, renewal, and decommissioning. Maintain centralized inventory Ensure compliance with OEM contracts for Microsoft, VMware, Adobe, and security vendors. Monitor and audit software deployments to prevent unauthorized installations and ensure EULA adherence. Conduct internal audits and prepare for external vendor audits. Optimize license usage through metrics (user/device ratio, license utilization reports) to reduce costs. Managing Mailing solutions. 10. Backup, Archival & Disaster Recovery Management Design and implement a comprehensive backup and DR strategy for core infrastructure (DC/DR/Cloud). Manage enterprise backup solutions across virtualized, physical, and cloud instances. Define RTO/RPO for business-critical applications (e.g., POS, ERP, CRM, AD, File Servers, Email). Automate snapshot and image-level backups for VMware, Hyper-V, and Azure/AWS workloads. Enforce data retention and archival policies (tiered storage, cold/archive storage in cloud Azure Blob, AWS Glacier). Periodically test backup restoration integrity and DR readiness with scheduled drills. 11. Vendor & ISP Coordination Handle link provisioning and fault escalation with ISPs: Airtel, Tata Comm, Sify, Vodafone, etc., for ILL/MPLS/PRI/BRI/Local Loop circuits. Track and enforce SLAs, MTTR, and uptime guarantees across service contracts using regular performance reports and incident RCAs. Certifications (Preferred): Networking & Security: CCNA, CCNP, Fortinet NSE4, SonicWALL CSSA Microsoft/Cloud: Microsoft Certified: Azure Solutions Architect, AWS Solutions Architect Associate Virtualization & Infra: VMware VCP, ITIL v4, PMP (optional) Interested candidate with relevant experience from a QSR /Hospitality/Retail industry need to apply. Regards Team HR

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5.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

The Project Management Professional position at YASH Technologies in Pune, MH, IN, involves overseeing IT-related aspects of building projects with a focus on project planning, stakeholder management, technical oversight, resource management, quality assurance, documentation & reporting. As a Project Management Professional, you will be responsible for developing, managing, and monitoring project plans, schedules, and budgets. You will coordinate with various stakeholders to define project scope, goals, and deliverables. Additionally, you will identify project risks and develop mitigation strategies. In terms of stakeholder management, you will liaise with clients, contractors, vendors, and internal teams to gather requirements and ensure alignment on project objectives. Regular project meetings will be conducted to communicate progress, challenges, and solutions effectively. Your role will also entail overseeing the design, installation, and configuration of IT infrastructure, ensuring compliance with relevant codes, standards, and best practices. You will coordinate the integration of new technologies and systems with existing infrastructure and manage the work of third-party contractors and vendors. Quality control processes for all IT-related aspects of building projects will be implemented and overseen by you, including post-implementation reviews to ensure project outcomes meet established goals. You will prepare and maintain comprehensive project documentation and reports, updating senior management on project progress, financial status, and any issues. Qualifications for this role include a PMP (Project Management Professional) or similar certification, along with a minimum of 5 years of experience in IT project management within the building or construction-related projects domain. A strong understanding of IT infrastructure, systems integration, and IT equipment rooms is required, along with proficiency in project management software and excellent communication, leadership, and problem-solving skills. At YASH, you will have the opportunity to create a career path within an inclusive team environment that promotes continuous learning and growth. The company's Hyperlearning workplace is grounded in principles such as flexible work arrangements, emotional positivity, self-determination, trust, transparency, open collaboration, and support for the realization of business goals, all within a stable employment environment with an ethical corporate culture.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

We are searching for a skilled IT Infrastructure Engineer to be a part of our IT team and oversee our company's IT infrastructure. Your role will involve designing, implementing, maintaining, and supporting our IT infrastructure, with a focus on ensuring its reliability, security, and performance. The ideal candidate should possess practical experience working with various IT systems, networks, and hardware, in addition to having strong analytical and troubleshooting abilities. Your responsibilities will include designing and implementing IT infrastructure solutions that meet the organization's requirements and comply with industry best practices. You will be tasked with managing and maintaining servers, storage devices, network equipment, and other hardware components. Additionally, you will install, configure, and upgrade software applications and operating systems across the organization. Monitoring the performance of IT infrastructure and ensuring its availability and reliability through proactive maintenance and troubleshooting will also be part of your duties. You will need to implement and enforce security measures to safeguard systems and data from unauthorized access or breaches. Managing backup and disaster recovery plans and procedures to maintain data integrity and availability will be crucial. Furthermore, evaluating and recommending new technologies, tools, and methodologies to enhance IT infrastructure efficiency and effectiveness will be expected. Collaboration with IT support teams and end-users to resolve technical issues and offer timely support and assistance will be essential. Your role will also involve creating and maintaining documentation of IT infrastructure configurations, processes, and procedures. Participation in IT projects and initiatives such as system upgrades, migrations, and deployments will also be part of your responsibilities.,

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8.0 - 12.0 years

0 Lacs

haryana

On-site

As a Senior SAP S/4 HANA General Ledger Specialist at EY's Technology Consulting team in Dublin, you will play a crucial role in supporting the implementation of SAP S/4HANA General Ledger with a specific focus on banking clients. Your responsibilities will include processing and recording all financial and GL transactions, integrating key points of SAP FICO and other modules, and providing expertise on accounting principles and practices within client engagements. To excel in this role, you must hold a third-level qualification in Business, Technology, Engineering, Accounting, or a related discipline. Additionally, being SAP S/4HANA Finance certified or holding an accounting certification (CPA, ACCA, ACA, CIMA) with SAP experience is required. You should have a minimum of 8 years of experience in a client-facing role within the banking industry, preferably in a consulting or professional services environment, delivering large-scale complex change or transformation programs in SAP Finance implementations. Your role will involve implementing SAP finance processes such as new general ledger, finance general ledger processing, accruals, bank accounting, asset accounting, management accounting, profitability analysis, cash management, credit management, and budgeting/planning. You will lead design workshops to understand banking clients" needs and propose best practice solutions while executing an agile delivery approach to requirements gathering and analysis for changes in the general ledger and related processes. At EY, we offer a competitive remuneration package, comprehensive Total Rewards package, and support for flexible working and career development. You will have opportunities to develop new skills, progress your career, and enjoy benefits such as pension, discounted health insurance, maternity/paternity leave, wellness rooms, and more. We are committed to being an inclusive employer and offer flexible working arrangements to achieve a lifestyle balance for our employees. Join us at EY and be part of a diverse and inclusive culture where all differences are valued and respected. We believe in fostering an environment where everyone experiences a sense of belonging and where innovation thrives through diverse perspectives and backgrounds. If you meet the criteria and are eager to contribute to building a better working world, apply now and be a part of the transformative leadership and inclusive culture at EY.,

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12.0 - 16.0 years

0 Lacs

karnataka

On-site

As an Ansys Minerva Implementation Specialist at Birlasoft, you will play a pivotal role in leading the implementation and integration of Ansys Minerva within our customers" IT environments. With a consultative approach and more than 12 years of experience, you will customize the platform to meet unique business needs, ensuring seamless operation and alignment with business processes. Your key responsibilities will include: - Implementation and Integration: Leading the integration of Ansys Minerva within customers" current IT infrastructure - Customization: Developing custom workflows, dashboards, and reports to meet specific business requirements - Support and Maintenance: Providing ongoing support and maintenance services to ensure optimal performance - AppDefinition Configurations: Configuring AppDefinition for AppLauncher with local applications for streamlined operations - Legacy HPC Cluster Integration: Facilitating integration with customers" legacy high-performance computing clusters - Minerva-Windchill Connector Configurations: Setting up and maintaining Minerva-Windchill connector configurations for efficient data management - Azure Storage Archive Solutions: Developing storage archive solutions to reduce expenses - Data Migration: Overseeing migration of simulation data to ensure integrity and accessibility - Software Upgrades: Managing the upgrade process with minimal disruption - User Support and Training: Providing user support and training sessions for enhanced proficiency and satisfaction To be successful in this role, you should have a Bachelor's degree in Computer Science, Engineering, or a related field, proven experience with Ansys Minerva integration, strong IT infrastructure and HPC environment background, experience with Azure storage solutions and data migration, excellent problem-solving skills, attention to detail, communication skills, and interpersonal skills. Relevant professional certifications are a plus. Preferred skills include experience with Windchill and similar PLM systems, knowledge of AppLauncher configurations and local application integration, and prior experience in software upgrade management. Join us at Birlasoft in shaping a future where technology seamlessly aligns with purpose. We look forward to receiving your application and discussing how you can contribute to our team's success.,

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