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2.0 - 5.0 years

3 - 4 Lacs

Nashik

Work from Office

Role & responsibilities 1. Network Management Monitor, maintain, and troubleshoot LAN/WAN networks and internet connectivity. Ensure Wi-Fi routers, firewalls, and switches are functioning optimally. Set up and manage VPNs and network security settings. Maintain network documentation and backups. 2. Hardware Support Install, configure, and maintain desktops, laptops, printers, scanners, and other office IT equipment. Perform routine maintenance of hardware systems and peripherals. Troubleshoot hardware-related issues and coordinate repairs/replacements with vendors. 3. Software & System Support Install, update, and troubleshoot licensed software (MS Office, antivirus, ERP, etc.). Assist employees with email, file sharing, and software access issues. Ensure timely patching and updates for operating systems and software. Maintain software licenses and documentation. 4. IT Administration & Security Manage user accounts and access control (email, shared drives, etc.). Monitor and maintain data backup systems. Ensure office systems are protected against malware and unauthorized access. Implement and follow IT policies and best practices. 5. Support & Coordination Act as the first point of contact for IT-related support in the office. Maintain a log of IT support tickets and resolutions. Coordinate with third-party vendors for AMC, procurement, or specialized support. Assist in setting up IT infrastructure for new employees and departments. Preferred candidate profile Bachelors degree in IT, Computer Science, or a related field. 2+ years of experience in IT support roles. Strong knowledge of Windows OS, MS Office, networking, and system troubleshooting. Familiarity with email clients (Outlook/Thunderbird), antivirus, and cloud backup systems. Good communication and problem-solving skills.

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2.0 - 7.0 years

2 - 6 Lacs

Chennai

Work from Office

Role & responsibilities Lead and supervise the IT service desk team Team management Identify recurring issues and work with other IT teams to develop permanent solutions Co-ordinate the daily activities of the Service Support team and run the team daily stand-up. Target resolution times for tickets by priority. Preferred candidate profile Strong knowledge of various operating systems, including Windows, macOS, and Linux Proficiency in using IT service management tools

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2.0 - 7.0 years

5 - 6 Lacs

Hyderabad, Pune

Work from Office

Quality Analyst-Service Desk Min. 2 Years of exp. in international BPO-Service Desk |1 Year as Quality Analyst on papers Exp. in Service Desk/ Microsoft troubleshooting/ Windows OS Exp. with QC Tools / RCA Night Shift CTC-Up to 6LPA Notice- 0-30 Days Perks and benefits Night Shift Allowances & Other Incentives

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3.0 - 6.0 years

1 - 4 Lacs

Mysuru

Work from Office

> Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

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0.0 - 5.0 years

2 - 6 Lacs

Hyderabad

Work from Office

L1 Support Agent - Retail Service Desk Job Summary The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents. escalating issues appropriately, and maintaining high customer satisfaction. Key Responsibilities Provides technical support for technology products and applications, including computer hardware and software. telecommunications equipment and networks. Attempts to resolve problems, then escalates problems as necessary to appropriate resources by assigning tickets to Lowe's level 2 teams, on-site 3rd party vendors, etc. within service level target within the defined KPIs. Analyzes and prioritizes incoming requests and alerts. Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into Lowe's incident management system. Identifies recurring problems and escalates to senior staff for prioritization and investigation. Performs level 1 break/fix repairs on technology (e.g., PCs, thin clients, printers, servers, mobile devices, and handheld devices). including more complex devices (e.g., servers network, telecommunications equipment). Contributes to the KCS knowledge repository for technical support; documents workarounds identified for new issues; flags articles for review/update. Utilizes the knowledge repository for each support contact and links the appropriate / relevant KBA to the ticket. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on processes and procedures to senior staff. Provides support to resolve problems with products and applications by meeting customer service standards (i.e.. displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly. setting customer expectations and detailed incident documentation). Follow Lowe's escalation process to report any widespread outage or issue that generates sudden spikes in call volume. Adhere to Lowe's security policies and processes. Functional Competencies Communicate clearly and effectively in both written and verbal English. Customer Service Skills - Focus on customer experience. Adaptable. Collaborative. Resourceful. Analytical. Make Quality Decisions. Service Desk Operations. Incident Management Processes. Knowledge Management Process. Technical Competencies Troubleshooting and support of: Software: Windows, Mac, Linux/Unix, Mobile Device Management, Android, iOS, etc. Hardware: Point of Sale, Self-Checkout, telephony, print printers. workstations, PC, network devices, mobile devices, computer peripherals. Remedy and ServiceNow. A+ certification or equivalent certification through contractor internal training and certifications. Performance Metrics First Call Resolution (FCR). Customer Satisfaction Score (CSAT). SIA Adherence. Knowledge Base Contribution. AHT Chat Average response time Initial Response Time Chat AHT Disposition Time Qualification : Graduation Interview mode Virtual & Walkin HR VNA Ops For more info call HR Praveena -8977003039/Shireesha -8143876111 or Drop your CV to praveena.k@mrtinfotech.in/sireesha@mrtinfotech.com

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1.0 - 4.0 years

4 - 4 Lacs

Bangalore/ Bengaluru

Work from Office

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -32k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9901777673 / 6364808230 / 9606521172 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

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5.0 - 10.0 years

5 - 10 Lacs

Mumbai

Work from Office

support for desktop, laptop, peripheral issues (hardware/software). Troubleshoot OS-related issues ,application errors, and network problems. Install, configure, and maintain desktop hardware, software, and printers. Good Communication is Must Required Candidate profile Candidates staying near by will be only preferred 1) current ctc 2) expected ctc 3) can you join immediately 4) current Exact location in Mumbai 6) Total experience 7) Comfortable with Nariman Point

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15.0 - 20.0 years

40 - 50 Lacs

Hyderabad, Pune

Work from Office

Internship Highlights: Gain practical experience in managing IT assets and email accounts. Work on IT infrastructure support and troubleshooting. Contribute to real-time IT projects and user support. Key Responsibilities: Email ID Creation & Management Assist in setting up and configuring email accounts. Manage distribution lists and troubleshoot email issues. IT Asset Handling Track and manage hardware/software inventory. Document asset assignments and support procurement. Infrastructure & User Support Monitor system performance and assist in troubleshooting. Help resolve hardware/software issues and train users. Qualifications: Fresh graduates or students pursuing IT/CS degrees. Basic understanding of email systems and IT asset management. Eagerness to learn and strong communication skills. Preferred Skills: Familiarity with Windows/Mac OS. Basic networking knowledge. Proficiency in Microsoft Office Suite.

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0.0 - 1.0 years

3 - 4 Lacs

Pune

Work from Office

Looking for immediate joiners, Service Desk Engineer, Pune (B.tech/BCA/BE/B.Sc CompSc Freshers or experienced can apply) * 0-1 year experienced can apply * 6days Working . * 7am 11 pm Shift window any 9.30 hours shift * Only 1 Rotational week off. * Candidate needs to know Hindi and English both * Excellent Communication Mandate* * Salary: 3.2 - 4.6 LPA Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

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0.0 - 1.0 years

3 - 3 Lacs

Chennai

Work from Office

Urgent Hiring Technical Support Executive Location: Sutherland , Perungalathur , Chennai . Experience: 6 months+ CTC: 3.5 LPA Date of Joining: 14th August 2025 Full-Time Opportunity (FTE) Immediate Joiners Preferred! Were hiring Technical Support Executives with a passion for solving problems and ensuring seamless customer support. If you have at least 6 months of tech support experience and are looking to join a dynamic team, this opportunity is for you! Role Highlights: Troubleshoot customer issues (hardware/software/network) Communicate solutions effectively Ensure high customer satisfaction Apply Now : Send your resume to Divyaa.V@sutherlandglobal.com or call 9150945510 Know someone who fits? Tag them or share this post! Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “ TAHelpdesk@Sutherlandglobal.com ” hashtag#HiringNow hashtag#TechnicalSupport hashtag#JobOpening hashtag#TechSupport hashtag#FTE hashtag#ImmediateJoiners hashtag#ITJobs hashtag#SupportRoles hashtag#DOJ14Aug hashtag#JobAlert hashtag#LinkedInJobs Role & responsibilities Preferred candidate profile

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6.0 - 10.0 years

19 - 20 Lacs

Chennai

Work from Office

Internship Highlights: Gain practical experience in managing IT assets and email accounts. Work on IT infrastructure support and troubleshooting. Contribute to real-time IT projects and user support. Key Responsibilities: Email ID Creation & Management Assist in setting up and configuring email accounts. Manage distribution lists and troubleshoot email issues. IT Asset Handling Track and manage hardware/software inventory. Document asset assignments and support procurement. Infrastructure & User Support Monitor system performance and assist in troubleshooting. Help resolve hardware/software issues and train users. Qualifications: Fresh graduates or students pursuing IT/CS degrees. Basic understanding of email systems and IT asset management. Eagerness to learn and strong communication skills. Preferred Skills: Familiarity with Windows/Mac OS. Basic networking knowledge. Proficiency in Microsoft Office Suite.

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6.0 - 11.0 years

5 - 10 Lacs

Pune, Bengaluru

Work from Office

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru and Hinjewadi, Pune, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain. Job requirements: 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. Added advantage if certified on ITIL methodology Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space Regards, Infosys BPM Talent Acquisition Team

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1.0 - 4.0 years

2 - 4 Lacs

Pune

Work from Office

Hiring for L1 Service Desk Voice Process Experinece: 1 year+ exp in Voice L1 Support Location: Pune (work from Office) 5 days working US Shift Budget: 4 LPA Qualification: Graduation For more info call Arwa at 8433726095

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3.0 - 8.0 years

5 - 10 Lacs

Pune, Mumbai (All Areas)

Work from Office

Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L2 Support over call(international) JD: Must have Experience: 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional : Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

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3.0 - 8.0 years

4 - 9 Lacs

Pune, Mumbai (All Areas)

Work from Office

Role & responsibilities Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

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3.0 - 8.0 years

4 - 9 Lacs

Pune, Mumbai (All Areas)

Work from Office

Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L2 Support over call(international) JD: Must have Experience: 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subjectteams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional : Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

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3.0 - 7.0 years

7 - 13 Lacs

Mumbai, Pune

Work from Office

Service Desk Specialist 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

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0.0 - 3.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Role & responsibilities Handle tickets on the helpdesk/service desk efficiently. Troubleshoot desktop hardware and associated peripherals. Navigate user accounts with proficiency. Resolve more complex support ticket requests independently. Provide support and guidance to new team members. Manage call lengths, handle time, and after-call work effectively. Promote teamwork and contribute to contact center success.

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2.0 - 7.0 years

8 - 14 Lacs

Pune, Mumbai (All Areas)

Work from Office

Urgent Requirement for Service Desk Engineer - Birlasoft Location: Pune and Mumbai only Open position : 40 Notice : Immediate to 30 Days max Experience: 2 yr 10Yr Must have : ITIL Experience, International calling experience Graduation is must. Budget max goes up 14 Max as per the experience Note: One must be open for the rotational shift including night shift and 5 Days work from office. Please find the JD for your reference. Service Desk Specialist 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. If Interested kindly share your resume at rsaxena@vbeyondapac.com Thanks, Ruchi Saxena

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1.0 - 3.0 years

4 - 8 Lacs

Pune

Work from Office

BE / B.TECH / ME / M.TECH / MCA / MSC / BCA / BSC Skills : GOOD VERBAL /WRITTEN COMMUNICATION Conduct electrical safety checks on computer equipment s. Install and configuring computer hardware, software system , networks , printers , scanners.

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2.0 - 6.0 years

4 - 8 Lacs

Pune

Work from Office

HSBC electronic data processing india pvt ltd is looking for Remote Access Engineer Support/Consultant Specialist to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

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1.0 - 4.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Ability to provide step-by-step technical help, both written and verbal. Experience with solving computer related problems. Experience working with company escalation policy. Requirements and Skills Interpersonal skills to interact with customers and team members. Excellent problem-solving and communication skills with fluent spoken English and good thought flow. Organization skills to balance and prioritize work. Ability to work in a team environment. Work Environment Work from Office is mandatory This job role requires to work in rotational / night shifts. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

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0.0 - 4.0 years

1 - 4 Lacs

Pune

Work from Office

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: SD - Remote Desktop Support.

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0.0 - 4.0 years

1 - 4 Lacs

Mysuru

Work from Office

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

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1.0 - 6.0 years

3 - 4 Lacs

Pune

Work from Office

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - 9636487945 Perks and benefits 25 KM CAB FACILITIES

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