1304 It Helpdesk Jobs - Page 9

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Roles and Responsibility Provide technical support and leadership to the IT team. Troubleshoot and resolve complex technical issues efficiently. Develop and implement effective IT strategies and solutions. Collaborate with cross-functional teams to achieve business objectives. Analyze and report on IT performance metrics and provide recommendations for improvement. Ensure compliance with industry standards and best practices. Job Requirements Strong knowledge of software services and IT support principles. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Exper...

Technical Helpdesk , Technical Support, Incident Management, Customer Service, Desktop Support, IT Service Desk, Supporting with data gathering and analysis of all operational data Process Capturing and assessment Email: sairamglobal.hr@gmail.com

Good Communication Skills. Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycl...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Resolving IT support requests Gathering and analyzing data to diagnose problems Advising configurations, settings and permissions to fix issues Organization’s application system and network systems function correctly and efficiently Required Candidate profile Primarily responsible for ensuring that an organization’s application system and network systems function correctly and efficiently to support daily tasks.

Key Responsibilities Team Leadership & Development : Manage and mentor the IT support team, providing guidance, training, and performance evaluations to ensure a high-performing support function. Service Desk Management : Oversee daily operations of the IT help desk, ensuring prompt and effective handling of support requests and incidents. Policy & Procedure Implementation : Develop and enforce IT support policies and procedures to standardize operations and improve efficiency. Performance Monitoring : Track key performance indicators (KPIs) such as response times, resolution rates, and user satisfaction to assess and enhance support services. Vendor & Asset Management : Manage relationships...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Need min 1 yr exp in technical support voice Salary upto 4.5lpa Only Graduation Excellent communication skills 5 days working notice: 0-30 days Location- Pune/Hyderabad/Bengaluru Call97736167474@Bharti/ 92112 07978 bhartiimaginators5@gmail.com Required Candidate profile exp use ticketing tools- Service now, Remedy, control M (add advantage) basic concept of networking, cloud computing Analytical problem solvers who will understand issues & to resolve customer issues

Hello, Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving c...

Call/whats app 9945807247 Required IT Executive Strong knowledge of floor support & troubleshooting Experience with system/network support in BPO setup Male preferred | Rotational shifts | Own conveyance required Salary: 35k–40k 5 days working.

Responsibilities: * Manage helpdesk requests via phone, email & chat * Provide technical assistance with software & hardware issues * Maintain accurate records of customer interactions

Need min 1 yr exp in technical support voice Salary upto 4.5lpa Grad 5 days working rotational shift & off notice: 0 - 30 days Excellent communication skill to attend/resolve client issues on calls/chat dm: 7289094130 / yashika.imaginator@gmail.com Required Candidate profile exp use ticketing tools- Service now, Remedy, control M (add advantage) basic concept of networking, cloud computing Analytical problem solvers who will understand issues & to resolve customer issues

Execute onboarding & offboarding procedures for users across customer environments. Create, modify& deactivate user accounts in Google Workspace Manage user and channel access in Slack Maintain accurate records of account status & license allocation Required Candidate profile Handle user provisioning tasks in Jira &other ITSM ticketing tool Assign&remove user licenses across multiple SaaS application (Google Workspace) Monitor ticket queue&complete tasks within defined SLA

Role - Team Lead Designation of TL on paper is mandate Skills - Microsoft Application troubleshooting | Windows support | IT Helpdesk Exp - Min 4 Yrs | WFO | 5 days working Immediate Joiners only | hyderabad 91163 24602 | teena.ghrs@gmail.com

Hiring for Tech Support Associate (German Language) 5 Days working Both side Cabs US Shifts Location: Gurgaon Minimum 6 months of Exp is required in any Tech support (English / German) German B2/ C1 Certification is required Priyanka: 9816787033

Execute onboarding & offboarding procedures for users across customer environments. Create, modify& deactivate user accounts in Google Workspace Manage user and channel access in Slack Maintain accurate records of account status & license allocation Required Candidate profile Handle user provisioning tasks in Jira &other ITSM ticketing tool Assign&remove user licenses across multiple SaaS application (Google Workspace) Monitor ticket queue&complete tasks within defined SLA

Role: IT Helpdesk Manager Experience Required: 1012 Years (IT Support / IT Infrastructure / IT Helpdesk) Key Requirements: Minimum 5+ years of experience working with US clients and managing teams. Strong expertise in Azure, MS Office 365, Intune, AWS, IT Operations . Must have worked as an IT Manager (on papers) for at least 1 year . Graduate qualification is mandatory. Only Male candidates eligible. Job Details: CTC: Up to 25 LPA Work Mode: Complete Work from Home Working Days: 5 days (Saturday & Sunday fixed off) Contact: Varsha – 9251688428

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

Revolutionare Sustainable Services is looking for Helpdesk Executive to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest availabl...

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technica...

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...